Coletshealthclub

About Us Located in the heart of Thames Ditton, our private health club is not just another corporate gym. As a not-for-profit organisation, we are proud to be welcoming, supportive, and independent. We offer a personalised approach to fitness and wellbeing, creating an environment where both members and staff feel valued, supported, and inspired. Job Purpose We are seeking a proactive and reliable Deputy Gym Manager to support the daily operations of our fitness facilities and deliver an exceptional member experience. Working closely with the Fitness Manager and Studio Coordinator, you will play a key role in the smooth day-to-day running of the gym floor and studio spaces, maintaining high standards across service, safety, and member engagement. Key Responsibilities Member Experience Maintain a consistent and visible presence on the gym floor to deliver an exceptional member experience Promote gym challenges, incentives, and engagement initiatives Deliver group fitness inductions, floor workshops, small group training sessions, and Group Exercise classes Support the coordination of group classes and group inductions delivered by the fitness team Respond promptly to member feedback, resolving issues where possible and escalating to the Fitness Manager when required People & Team Leadership Take ownership of your role while celebrating team success and contributing to a positive club culture Collaborate with colleagues across departments and participate in club-wide initiatives and events Organise and participate in team meetings, providing feedback and sharing ideas Mentor and support fitness instructors and personal trainers to uphold service standards Support onboarding and training of new team members Assist with team scheduling and rota planning to ensure adequate coverage Demonstrate willingness to progress through the club's development pathways Operations & Compliance Maintain high standards of health and safety, ensuring all policies and procedures are followed Ensure adherence to Colets' rules, regulations, departmental NOPs, emergency procedures, and emergency action plans Maintain gym equipment to a high standard, reporting faults or damage to service providers Ensure cleanliness standards are met across all fitness areas and complete daily cleaning checklists Work in line with the rota produced by the Fitness Manager, including short-notice cover when required Liaise with Duty Managers, housekeeping, and maintenance teams to resolve facility issues Finance & Performance Track class attendance, gym usage, and member engagement to support data-driven decisions Maintain awareness of the fitness department budget Support the Fitness Manager in optimising staff scheduling for operational efficiency Contribute to departmental targets by supporting member retention and encouraging secondary spend through personal training and programming initiatives Culture & Values Demonstrate commitment to Colets' values and personality, embedding them into daily operations and team leadership. Our Values Independent - Not-for-profit, inclusive, unpretentious, and trustworthy Supportive - We genuinely care for our community, members, and each other Welcoming - Not just another corporate gym; we do things differently United - Working together to build a capable team committed to our shared vision Our Personality Friendly & Outgoing - Engages enthusiastically with members and colleagues Motivated & Positive - Brings a can-do attitude and positive energy Proud & Engaged - Invested in the team and driven to make a meaningful contribution You will also support the club's core business anchors Creating the right environment Being a great place to work Going beyond member satisfaction Fuelling surplus to reinvest Key Performance Indicators Member Net Promoter Score (NPS) Qualifications Level 2 Gym Qualification First Aid and Defibrillator certification Preferred Skills & Experience Excellent communication skills DBS checked Experience working with a wide range of age groups, including special populations Strong knowledge of gym programming and inductions Previous experience in a team leader or supervisory role within fitness or leisure Customer service training