BVLGARI

Actively participate in the development of the organization through excellent management of the Bulgari store, achieving sales objectives, and supporting the sales team as a coach, while delivering exceptional service to clients. Job responsibilities Business Management Manage the boutique to achieve sales objectives and store KPIs, spending most of the time on the shop floor with the sales team and clients. Contribute to defining action plans based on mystery shopping and Voice of the Client results, ensuring their implementation. Client Management Proactively recruit new customers, promote and organize events to generate new business opportunities. Participate in social events to engage with clients and the community. Nurture relationships with clients both in-store and outside, implementing client database activities as per marketing guidelines. Address client concerns and disputes to ensure customer satisfaction is restored. Team Management Coach the sales team to deliver a unique and memorable shopping experience, focusing on customer service, storytelling, and selling skills. Develop the team through observation and feedback during sales activities and structured meetings. Collaborate with Sales Trainers on training plans and follow-up. Ensure team participation in training sessions to enhance knowledge on collections, selling techniques, brand stories, and security. Master of the House Maintain the store's good condition, safety, and proper functioning, ensuring adherence to visual merchandising and grooming standards. Manage store stock efficiently, proposing corrective actions based on KPIs. Ensure compliance with company policies, including discounts. Enhance the client experience through digital tools and processes. Drive store engagement on omnichannel initiatives and promote a change mindset. Market Knowledge Maintain deep knowledge of the store environment, including locations, events, and marketing activities. Stay informed about market trends, competitors, product offerings, and pricing strategies. Profile Technical skills Knowledge of store procedures and processes.

Bulgari UK is looking for a Store Manager for our Harrods store . The Store Manager is responsible for the excellent management of the Bulgari store through the achievement of the sales objectives by building, coaching and maintaining a highly motived sales tea m as well as delivering exceptional service to the customers. Profile Responsibilities: Business Development and Sales Management Responsible for ensuring that the store achieves sales plan and profitability targets. Develop store business plan to include marketing and promotional strategies that will continue to drive traffic to the store and develop and grow the customer base, with particular emphasis placed on building the local market (events, local media, integration into the local community, etc.). Work closely with Public Relations and Marketing on strategies Ensure that the staff is knowledgeable of brand history and product information in all categories. Team Management Create a supportive environment and continuously motivate and empower sales staff to meet assigned goals. Demonstrate sales leadership by playing an active role on the sales floor & managing clients personally Drive CRM activity among the individual team members ensuring clients are being cultivated according to potential Identify individual and team development needs while working with VP & HR to implement and monitor necessary training. Supervise team activities ensuring compliance with company policies and procedures Operations Manage the store P&L paying particular attention to controllable expenses, sales plan and operating budget. Partner with visual, merchandising, high jewelry, etc. Oversee staffing needs to ensure appropriate store coverage that is in line with traffic Ensure compliance with all internal control procedures an maintain inventory accuracy Responsible for the good maintenance, the safe environment, the good functioning of the store as well as the respect of the product assortment and visual merchandising Additional information Skills: Experience within a department store will be considered a plus Knowledge/previous experience in the Luxury business