Portfolio Credit Control

Portfolio Credit Control are currently partnered with a reputable business who are based in the heart of Manchester! In partnership we are looking to recruit an experienced Senior Credit Controller to work within a successful and ever-growing team. This role offers the opportunity to work with a major player as well as a clear line of career development! THE ROLE With a direct reporting line into the Head of Credit Control, the position is ideal for an individual who is bright, confident, positive and an excellent communicator. You will need to bring a minimum of three years' experience in a Credit Control role and be capable of working in a fast paced and dynamic but supportive team environment. day to day responsibilities Take full responsibility for your own daily call schedule of overdue client accounts Handling payment and service queries principally by telephone, but also by email and letter Providing "Super Duper Service" when engaging with the client, handling client enquiries and making the necessary notes on our systems to maintain accurate and timely records Processing debit/credit card payments Liaising with Client Experience and Client Retention departments. Driving a greater working collaboration with the Relationship Management team to reduce the time of invoice payments Review old debtor balances with team members, and come up with an action plan to reduce overdue balances WHAT YOU BRING TO the TEAM Accountability for the overall performance of the team Adherence to individual Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) for internal and external stakeholders Excellent Client Engagement, Cash Collection, Rescheduling Arrears, Direct Debit coverage, Outbound Call targets, Debtor Days, Collection Efficiencies, Aged Debt movements Preference for picking up the phone and speaking to clients over emailing them To ensure a high level of attendance and punctuality Ambitious with the determination to succeed Enthusiastic approach to coaching and development BENEFITS 25 days' holiday, plus bank holidays Day off on your birthday Cash plan for you (and your children, if any) Holidays increase after 2-and 5- years' service Contractual sick pay Private medical insurance after 5 years' service Pension Plan and Life Insurance Pension plan contributions increase after 5- and 7-years' service Holiday season bonus after 3 years' service Profit share scheme Season ticket loan scheme Cycle to work scheme Access to Employee Assistance Programme Company incentives, access to discount schemes Social sessions on the last Friday of the month with free food and drink Free 24/7 onsite gym 50474BRR5 INDCC Portfolio Payroll Ltd is acting as an Employment Agency in relation to this vacancy.

Portfolio Credit Control are exclusively partnered with a forward thinking, major player within the media space. This globally recognised organisation is organically growing the Credit function, and we are actively looking to speak with Senior Credit Controllers who have a customer focused approach. This is an excellent opportunity for someone who has 5+ years' experience working within a fast paced, ever-changing environment. Job Description Working alongside the Credit and Collections Manager, you will operate with autonomy and be responsible for managing credit control functions, ensuring compliance with company policies, and liaising with internal teams to complete customer vendor forms. You'll have plenty of contact with a high-profile client base and have the chance to bring your ideas for innovation to the function. This role demands excellent organisational skills, attention to detail, and the ability to prioritise tasks based on business needs and targets. Key Responsibilities Monitor and manage outstanding customer accounts to ensure timely payment of invoices and conduct regular follow-ups via phone and email from the date of invoice Manage a portfolio of key top accounts and work to monthly targets based on cash collection and aging of invoices Work closely with various internal teams, including sales, brand finance, Global Business Services, and customer service to resolve issues related to credit control Partner with key stakeholders and present reports to them regularly Ensure all forms and related documentation comply with company policies and regulatory requirements Act as a first point of escalation on issues flagged by the team or business stakeholders Conduct compliance checks for FX and bank charge write-offs, preparing and sending reports for approval Monitor and resolve shortfalls and unallocated cash throughout the month Review pending refunds to ensure week-on-week progress Handle first-stage troubleshooting for card payments and send manual payment links where needed Action chargebacks as required and participate in testing for new product launches Identify and implement creative ways to enhance credit control processes and procedures Collate event feedback and drive action points with relevant teams Train temporary team members on credit control processes and procedures Why this role? Be part of a truly global company with operations across continents Work on a variety of products and brands in a fast-paced environment Opportunity to travel to exciting global events and exhibitions Develop your career within a diverse, market-leading organisation Qualifications Proven experience in credit control, you should be able to evidence great commercial performance against metrics and targets. Strong understanding of compliance and regulatory requirements related to credit control Experience working with multiple product ledgers Excellent attention to detail and organisational skills Strong communication skills, both written and verbal Confident working with financial data and reporting, financial systems and software Proficiency in Microsoft Excel, including pivot tables and VLOOKUP functions Ability to work independently and as part of a team Confidence presenting to senior stakeholders Commercial awareness 50555BRR2 INDCC Portfolio Payroll Ltd is acting as an Employment Agency in relation to this vacancy.

Portfolio Credit Control are delighted to be partnered with a well established yet ever-growing marketing agency who specialise within the built environment space. Due to continued growth this fantastic business is looking to recruit a seasoned Senior Credit Controller to solely manage the credit function with scope to eventually grow and lead the division. Salary: 35,000 - 40,000 + Generous performance-based bonus scheme Hybrid working: 1 day office based - East London Key Responsibilities Assume full ownership of the end-to-end credit control function and aged debt portfolio. Clearly differentiate between due and overdue invoices, ensuring accurate reporting without inflated figures or discrepancies. Implement structured, professional chasing procedures, maintaining a single, clear line of communication for each client account. Manage the release of work or services where appropriate until overdue invoices are settled, exercising authority and commercial confidence. Produce and distribute a daily end-of-day cash report, detailing collection activities, expected cash receipts, and projected settlement dates. Collaborate closely with internal stakeholders, including the Managing Director, Operations team, and Account Directors, to manage client relationships and escalate issues, without relying on leadership to conduct chasing activities. Maintain accurate and up-to-date records of all communication and collection efforts within the accounting system. Establish clear escalation paths for problematic accounts and ensure disciplined follow-through on all actions. Bring structure, clarity, and consistency to a high-pressure credit management environment. 50962BR INDCC Portfolio Payroll Ltd is acting as an Employment Agency in relation to this vacancy.

Portfolio Credit Control is proud to be partnered with a distinguished, luxurious 5-star hotel currently seeking a talented and experienced Accounts Receivable team member to join their dynamic finance team. This is an exceptional opportunity to advance your career within a thriving, well-established business renowned for its commitment to employee development and a supportive work environment. Job Purpose: To ensure all income and revenue streams are accurately recorded, and that revenue processes comply with internal audit standards. You will also reconcile credit card payments with recorded revenue, and ensure all discrepancies are investigated and corrected promptly Key Duties & Responsibilities Verifying daily Revenue against the Point of Sale (POS) and Property Management System (PMS) and generating daily reports to be distributed to internal and external stakeholders. Posting daily online payments in the Opera Clouds Reconciling and allocating all credit card postings in the PMS against payments received from the bank and promptly correcting variances. Reconciling and merging operational packs daily, ensuring adherence to Internal Audit standards. Reconciling daily SK Chase vouchers Responding to guest queries within a 48-hour timeframe. Processing refunds and allowances in a timely manner, ensuring that adjustments are correctly authorised and comply with the internal audit policy. Performing a weekly reconciliation of all room postings for specific F&B outlets Posting revenue related month-end journals and reconciling the associated balance sheets. Performing any additional tasks as instructed by the Accounts Receivable & Income Audit Leader or Finance Manager. Acting in accordance with fire, health, and safety regulations, and following the correct procedures in emergency situations. Essential Requirements for the role Good eye for detail and good planning and organisational skills Ability to multitask and work in a busy, fast paced environment. Ability to take initiative and a practical approach to problem solving. The ability to build effective relationships with key stakeholders and suppliers. The ability to work well in a team and collaborate with others. Positive and flexible approach to work Desirable Requirements for the role Previous experience in a similar role. Minimum of 2 years in hospitality background (desirable). Knowledge of Opera Cloud and Silverware systems (desirable). 50920AO INDCC Portfolio Payroll Ltd is acting as an Employment Agency in relation to this vacancy.