FAFS Fire & Security

Service Administrator - Chessington FAFS Fire & Security specialise in designing, installing, commissioning and servicing automatic Fire Detection, Protection and Alarm Systems in and around Greater London. We are currently looking to appoint a new Service Desk Administrator to be based out of our Head Office in Chessington, Surrey. Basic Salary - £28,000 per annum Pension, Life Assurance & much more. - Please see our generous remuneration packages below FAFS Fire & Security's Service Desk Administrators Are a vital member of the service team, responsible for coordinating and supporting the administrative functions of the service department. This role involves ensuring efficient service operations, maintaining accurate records, managing customer communications, and providing timely administrative support to service technicians and managers. The ideal candidate will be highly organized, detail-oriented, and able to manage multiple tasks simultaneously. Serve as the main point of contact for customers regarding service inquiries, scheduling, and general support. Respond to emails, phone calls, and service requests in a professional and timely manner. Schedule and coordinate service appointments, ensuring that technicians' calendars are efficiently managed and that all necessary resources are available for each job. Maintain accurate service records, including work orders, service reports, customer details, and equipment information. Ensure all records are up-to-date and compliant with company policies and regulations. Assist with invoicing customers for services rendered, ensuring accuracy of billing information and service charges. Track and report on service team performance, including service completion times, customer satisfaction, and other key metrics. Assist in identifying areas for improvement. Provide general administrative support to the service team, including preparing reports, assisting with customer complaints or issues, and other tasks as required. Ensure that all service operations comply with relevant health, safety, and quality standards. Assist with audits or inspections when necessary. Work closely with the service administrators, service engineers and service manager to ensure smooth daily operations. Provide administrative support to the team as required. Who We're Looking For FAFS Fire & Security recognise that our exemplary service can only be maintained by compliance to and the surpassing of British and European Standards which can only be effected through the continuous professional development of all team members, therefore, in addition to having all the usual attributes of a great FAFS Fire & Security employee, such as; a positive attitude, excellent communication skills, well presented and professional at all times, ability to work alone and as part of a team, for this specific opportunity, we are looking for candidates who also offer: As this is a trainee opportunity, we aren't necessarily looking for an experienced administrator, however, it is imperative that candidates can provide the following attributes Strong organisational and multitasking abilities. Excellent written and verbal communication skills. - There will be a short online verbal reasoning assessment for all applicants. Proficient in Microsoft Office Suite (Word, Excel, Outlook) and service management software. Ability to work independently and as part of a team. High attention to detail and strong problem-solving skills. Ability to prioritise tasks in a fast-paced environment. A positive, customer-focused attitude with a commitment to delivering exceptional service. How we Attract, Reward & Retain Our Employees At FAFS Fire & Security we recognise the importance of fairly rewarding our employees. We go above and beyond with our remuneration packages that not only meet the needs of a challenging economic climate, but we offer packages, benefits and incentives to support the broader needs of our people making their everyday lives and futures more comfortable. Basic Salary - £28,000 per annum Royal London Pension Life Assurance 4x Salary 22 Days Paid Holidays plus Bank Holidays Paid Candidate Referral Scheme - up to £1,000 per referral, unlimited referrals. Mental Health & Well-being Scheme Employee Recognition Scheme Development and progression opportunities A Little More About FAFS Fire & Security We are a small, regionally focused business which gifts our clients a bespoke and reactive service with undivided attention & dedication. However, we have the added luxury and benefit of being part of a wider group of businesses within the Fire Protection, Security & Building Management Systems industry, allowing us to share best-practice, learning & development academies, Human Resource specialists and knowledge for constant improvement across the critical service industry. Big enough to provide but small enough to care. Our Business Include: FAFS Fire & Security Marlowe Kitchen Fire Suppression Alarm Communications Clymac clymac.co.uk Morgan Fire Protection morganfire.co.uk Marlowe Smoke Control marlowe-aov.co.uk Marlowe Fire & Security Equal Opportunities We strive to create a diverse, inclusive environment to encourage all our employees to be themselves. We celebrate what makes us unique and believe that adopting a culture of inclusion helps us to best serve our customers. We are committed to supporting equal opportunities, please inform us if you require any reasonable adjustments to enable you to participate in the recruitment process. Right to Work Regrettably, we are unable to offer Right to Work Sponsorship. If you do not currently have the Right to Work in the UK or will need additional support to extend your current Right to Work status, your application cannot be considered.