Building a sustainable tomorrow BAM Infrastructure are currently delivering the redevelopment project at a Royal Navy site located in Plymouth and we are seeking an experienced Section Engineer. Due to the site being a high-security military naval base, additional security checks will be required - a BPSS level of security clearance is necessary. These checks can take up to 8 weeks to process. Only candidates holding EU, NATO, 5 Eyes, or MISWG member passports and have been a UK residence for the last 5 years can be considered for this role. Your work environment BAM operates a flexible working policy People are at the heart of what we do at Bam. We recognise that creating a diverse and inclusive environment that nurtures our employees and encourages them to bring their best and whole self to work is crucial. We're on an exciting journey to get us there by recruiting the very best talent to join us regardless of race, colour, religion, national or ethnic origin, sexual orientation, gender identity or expression, age, disability or other characteristics. Your mission As a Section Engineer, you will be responsible for the following: Manage the preparation of 'as-built drawings'. Establishing effective systems to record work completed and updating the Project Quality Plan accordingly. To manage in managing systems to enable the progress of work to be reviewed against time, quality, dimensions and quantity. Assist in the recording and testing of workmanship and materials, i.e., drainage, concrete, piling, brickwork etc. Provides engineering support to ensure technical problems are overcome and technical queries are answered. Responsible for setting out works constructed within allowable tolerances. Regularly checking the setting out points and benchmarks and checking that all setting out instruments and measuring equipment are delivered to site with a calibration certificate and recorded accordingly. Ensures workforce understand setting out information has been identified as suitable for the type of work being carried out. Manage the preparation of sketches for distribution on site, ensuring clear communication channels are in place for effective understanding. Responsible for providing and maintaining setting out and dimensional control, to ensure accurate construction of the work. Record instructions. Maintain drawing register. Who are we looking for? A degree qualification in civil engineering or equivalent is desirable - one or more of: BSc, BA, BEng, Meng, Eng, Tech, MICE, TIStructE, LCIBSE, LCIBSEEng Tech, Completion of Higher Apprenticeship. SSSTS CSCS - White PQP/AQP May be working towards Chartership/Incorporation with IStructE, ICE or other appropriate professional body. Experience in a similar role. What's in it for you? Competitive salary A wide range of family-friendly policies Company car/car allowance/travel allowance 8 % matched pension contributions Private healthcare Life assurance 26 days holiday 2 wellbeing days 1 volunteering day Personal and professional development BAM Infrastructure is also committed to equality of opportunity in all its employment practices and to developing policies that support work-life balance. Who are we? The art of building is about building for communities; it's about building for life. Where others stop, we go further, leading the way towards a sustainable tomorrow for us and future generations. As an industry leader, we raise the bar. Our values: sustainable, inclusive, collaborative, reliable and ownership, enable us to achieve our ambitions. Today, tomorrow and every day. Our recruitment process For more information about the vacancy and our projects, please contact Jonathan Schulte, Recruitment Manager, BAM Infrastructure, m: / Email: BAM is committed to ensuring a fully inclusive recruitment and onboarding process, so if at anytime you feel you may need any reasonable adjustments, do not hesitate to speak with one of our team, and we will do our best to support you.
Jun 27, 2025
Full time
Building a sustainable tomorrow BAM Infrastructure are currently delivering the redevelopment project at a Royal Navy site located in Plymouth and we are seeking an experienced Section Engineer. Due to the site being a high-security military naval base, additional security checks will be required - a BPSS level of security clearance is necessary. These checks can take up to 8 weeks to process. Only candidates holding EU, NATO, 5 Eyes, or MISWG member passports and have been a UK residence for the last 5 years can be considered for this role. Your work environment BAM operates a flexible working policy People are at the heart of what we do at Bam. We recognise that creating a diverse and inclusive environment that nurtures our employees and encourages them to bring their best and whole self to work is crucial. We're on an exciting journey to get us there by recruiting the very best talent to join us regardless of race, colour, religion, national or ethnic origin, sexual orientation, gender identity or expression, age, disability or other characteristics. Your mission As a Section Engineer, you will be responsible for the following: Manage the preparation of 'as-built drawings'. Establishing effective systems to record work completed and updating the Project Quality Plan accordingly. To manage in managing systems to enable the progress of work to be reviewed against time, quality, dimensions and quantity. Assist in the recording and testing of workmanship and materials, i.e., drainage, concrete, piling, brickwork etc. Provides engineering support to ensure technical problems are overcome and technical queries are answered. Responsible for setting out works constructed within allowable tolerances. Regularly checking the setting out points and benchmarks and checking that all setting out instruments and measuring equipment are delivered to site with a calibration certificate and recorded accordingly. Ensures workforce understand setting out information has been identified as suitable for the type of work being carried out. Manage the preparation of sketches for distribution on site, ensuring clear communication channels are in place for effective understanding. Responsible for providing and maintaining setting out and dimensional control, to ensure accurate construction of the work. Record instructions. Maintain drawing register. Who are we looking for? A degree qualification in civil engineering or equivalent is desirable - one or more of: BSc, BA, BEng, Meng, Eng, Tech, MICE, TIStructE, LCIBSE, LCIBSEEng Tech, Completion of Higher Apprenticeship. SSSTS CSCS - White PQP/AQP May be working towards Chartership/Incorporation with IStructE, ICE or other appropriate professional body. Experience in a similar role. What's in it for you? Competitive salary A wide range of family-friendly policies Company car/car allowance/travel allowance 8 % matched pension contributions Private healthcare Life assurance 26 days holiday 2 wellbeing days 1 volunteering day Personal and professional development BAM Infrastructure is also committed to equality of opportunity in all its employment practices and to developing policies that support work-life balance. Who are we? The art of building is about building for communities; it's about building for life. Where others stop, we go further, leading the way towards a sustainable tomorrow for us and future generations. As an industry leader, we raise the bar. Our values: sustainable, inclusive, collaborative, reliable and ownership, enable us to achieve our ambitions. Today, tomorrow and every day. Our recruitment process For more information about the vacancy and our projects, please contact Jonathan Schulte, Recruitment Manager, BAM Infrastructure, m: / Email: BAM is committed to ensuring a fully inclusive recruitment and onboarding process, so if at anytime you feel you may need any reasonable adjustments, do not hesitate to speak with one of our team, and we will do our best to support you.
Building a sustainable tomorrow BAM UK and Ireland is recruiting a Data Protection Analyst to join our team and help safeguard sensitive information while ensuring compliance with data privacy laws and regulations. As a Data Privacy Analyst, you will play a critical role in identifying potential privacy risks, implementing data protection strategies, and supporting the organisation's efforts to maintain the confidentiality, integrity, and availability of personal and sensitive data. You will support the delivery of privacy requirements across tender teams, project teams, and divisional units. Working collaboratively with teams across the business, you'll help drive a culture of privacy, transparency, and compliance. You will report to the Compliance Officer of BAM UK&I. This role offers flexibility to work from any UK&I regional office and from home, with occasional travel as needed. Your mission • Work with teams to embed new legislation - including AI-related governance and other data regulations - into business processes. • Collaborate with cross-functional teams to ensure privacy by design • Conduct data privacy impact assessments for projects and tenders, ensuring compliance from the outset. • Perform third-party data privacy risk assessments, including managing Data Protection Agreements and Transfer Impact Assessments. • Assist in the investigation of data privacy incidents, complaints, and subject access requests. • Provide guidance to teams on privacy-related questions and support continuous learning in the area of data protection. • Assist in developing and delivering privacy training programs to raise awareness across the organization. • Maintain and update the organisation's data inventory to reflect changes in business structures and systems. • Support data retention activities and related compliance projects within BAM UK&I. _ Profile Mindset & Culture You will: • Champion BAM's values: sustainable, inclusive, collaborative, reliable, and ownership. • Promote a privacy-first culture and help embed privacy awareness across the business. • Act as a role model for ethical, accountable and consistent behaviour. • Demonstrate initiative, curiosity and a continuous improvement mindset. Executing the results • Stay organised, detail-focused and deliver high-quality outcomes to agreed deadlines. • Take personal accountability for your work and be tenacious in problem-solving. • Show resilience and confidence when advising colleagues on complex privacy topics. • Apply sound judgement while remaining pragmatic and business-aware. Relationships and Influence • Communicate clearly and confidently with stakeholders at all levels. • Build trusted relationships and collaborate effectively across business units. • Inspire others through your knowledge, energy and commitment to doing the right thing. • Bring empathy and professionalism when dealing with sensitive or challenging issues. Who are we looking for? • Minimum of 2 years' experience working on privacy requirements and privacy management systems. • Certification such as CIPP/E, CIPM, or similar is a plus. • Strong knowledge of data protection principles and privacy frameworks (e.g. GDPR). • Experience conducting privacy impact assessments. • Knowledge of incident response processes. • A positive self-starter with a proactive and ambitious mindset. • Excellent communication skills, both written and verbal. • Ability to interpret legislation and apply it practically within a business context. • Strong organisational and analytical skills. • A passion for promoting data protection as a key business enabler. What's in it for you? Joining BAM comes with a range of benefits and opportunities to support your career and well-being, including: • Competitive salary • Technical training and development to enhance your skills • Family-friendly policies to support work-life balance • Matching pension contributions • Private healthcare coverage • Life assurance for added security • 26 days of annual leave, plus: o 2 wellbeing days for self-care and mental health o 1 volunteering day to give back to the community Your work environment At BAM, we place people at the heart of everything we do. We believe in creating an inclusive environment that embraces individuality and enables everyone to thrive. We welcome applicants from all backgrounds and are committed to building a sustainable, diverse and inclusive future. Be you. Join us today - and let's build a sustainable tomorrow. Who are we? The art of building is about building for communities; it's about building for life. Where others stop, we go further, leading the way towards a sustainable tomorrow for us and future generations. As an industry leader, we raise the bar. Our values: sustainable, inclusive, collaborative, reliable and ownership, enable us to achieve our ambitions. Today, tomorrow and every day. Our recruitment process, what you need to know? BAM is committed to ensuring a fully inclusive recruitment and onboarding process, so if at any time you feel we need to do something to make it more accessible to you, do not hesitate to speak with one of our team, and we will do our best to support you. Closing date of 14th July 2025
Jun 27, 2025
Full time
Building a sustainable tomorrow BAM UK and Ireland is recruiting a Data Protection Analyst to join our team and help safeguard sensitive information while ensuring compliance with data privacy laws and regulations. As a Data Privacy Analyst, you will play a critical role in identifying potential privacy risks, implementing data protection strategies, and supporting the organisation's efforts to maintain the confidentiality, integrity, and availability of personal and sensitive data. You will support the delivery of privacy requirements across tender teams, project teams, and divisional units. Working collaboratively with teams across the business, you'll help drive a culture of privacy, transparency, and compliance. You will report to the Compliance Officer of BAM UK&I. This role offers flexibility to work from any UK&I regional office and from home, with occasional travel as needed. Your mission • Work with teams to embed new legislation - including AI-related governance and other data regulations - into business processes. • Collaborate with cross-functional teams to ensure privacy by design • Conduct data privacy impact assessments for projects and tenders, ensuring compliance from the outset. • Perform third-party data privacy risk assessments, including managing Data Protection Agreements and Transfer Impact Assessments. • Assist in the investigation of data privacy incidents, complaints, and subject access requests. • Provide guidance to teams on privacy-related questions and support continuous learning in the area of data protection. • Assist in developing and delivering privacy training programs to raise awareness across the organization. • Maintain and update the organisation's data inventory to reflect changes in business structures and systems. • Support data retention activities and related compliance projects within BAM UK&I. _ Profile Mindset & Culture You will: • Champion BAM's values: sustainable, inclusive, collaborative, reliable, and ownership. • Promote a privacy-first culture and help embed privacy awareness across the business. • Act as a role model for ethical, accountable and consistent behaviour. • Demonstrate initiative, curiosity and a continuous improvement mindset. Executing the results • Stay organised, detail-focused and deliver high-quality outcomes to agreed deadlines. • Take personal accountability for your work and be tenacious in problem-solving. • Show resilience and confidence when advising colleagues on complex privacy topics. • Apply sound judgement while remaining pragmatic and business-aware. Relationships and Influence • Communicate clearly and confidently with stakeholders at all levels. • Build trusted relationships and collaborate effectively across business units. • Inspire others through your knowledge, energy and commitment to doing the right thing. • Bring empathy and professionalism when dealing with sensitive or challenging issues. Who are we looking for? • Minimum of 2 years' experience working on privacy requirements and privacy management systems. • Certification such as CIPP/E, CIPM, or similar is a plus. • Strong knowledge of data protection principles and privacy frameworks (e.g. GDPR). • Experience conducting privacy impact assessments. • Knowledge of incident response processes. • A positive self-starter with a proactive and ambitious mindset. • Excellent communication skills, both written and verbal. • Ability to interpret legislation and apply it practically within a business context. • Strong organisational and analytical skills. • A passion for promoting data protection as a key business enabler. What's in it for you? Joining BAM comes with a range of benefits and opportunities to support your career and well-being, including: • Competitive salary • Technical training and development to enhance your skills • Family-friendly policies to support work-life balance • Matching pension contributions • Private healthcare coverage • Life assurance for added security • 26 days of annual leave, plus: o 2 wellbeing days for self-care and mental health o 1 volunteering day to give back to the community Your work environment At BAM, we place people at the heart of everything we do. We believe in creating an inclusive environment that embraces individuality and enables everyone to thrive. We welcome applicants from all backgrounds and are committed to building a sustainable, diverse and inclusive future. Be you. Join us today - and let's build a sustainable tomorrow. Who are we? The art of building is about building for communities; it's about building for life. Where others stop, we go further, leading the way towards a sustainable tomorrow for us and future generations. As an industry leader, we raise the bar. Our values: sustainable, inclusive, collaborative, reliable and ownership, enable us to achieve our ambitions. Today, tomorrow and every day. Our recruitment process, what you need to know? BAM is committed to ensuring a fully inclusive recruitment and onboarding process, so if at any time you feel we need to do something to make it more accessible to you, do not hesitate to speak with one of our team, and we will do our best to support you. Closing date of 14th July 2025
Building a sustainable tomorrow BAM UK&I are looking for an experienced payroll manager to lead the payroll function. This is a fantastic opportunityto join our fantastic people services team on at initial 18 month FTC. Your mission In this pivotal role, you will be responsible for overseeing the end-to-end payroll process, ensuringfull compliance with UK payroll legislation and internal governance standards. You will manage and develop a small payroll team, work with existing manual processes, and identify opportunities to streamlineor automate where feasible. The successful candidate will be confident handling complex and escalated issues, working cross-functionally with HR, Finance, and other departments to ensure a smooth and efficient payroll operation. Experience with payroll systems such as ePayfact and iTrent is desirable, though not essential. Key Responsibilities Lead the delivery of accurate and timely payroll for BAM UK employees, ensuring compliance with legal and regulatory requirements. Manage and support the payroll team, fostering a collaborative, accountable, and high-performingenvironment. Work effectively within existing manual processes, while continuously looking for opportunities toimprove and streamline where appropriate. Act as the escalation point for complex or sensitive payroll queries, ensuring effective resolutionwith minimal business impact. Ensure all employee records are accurately maintained and updated, including new starters,leavers, and contractual changes. Liaise closely with HR, Finance, and external partners to ensure integration of payroll activities withwider business operations. Process statutory requirements such as tax, NIC, pensions, RTI submissions, and P11Ds. Prepare and deliver accurate payroll reports for internal stakeholders and support external auditsas required. Who are we looking for? Significant experience in a payroll leadership role, with proven team management skills. Excellent understanding of UK payroll legislation, statutory payments, and compliance requirements. Comfortable working with a mix of automated and manual payroll processes. Experience with payroll systems (e.g., ePayfact and iTrent) is advantageous but not essential. Strong problem-solving skills, particularly in resolving complex payroll issues. Exceptional attention to detail, accuracy, and ability to work under pressure. Confident communicator with the ability to engage effectively across multiple departments. Highly organised with strong prioritisation skills and a commitment to continuous improvement. Willingness and ability to travel frequently to the Camberley office. What's in it for you? Competitive salary A wide range of family friendly policies 8 % matched pension contributions Private healthcare Life assurance 26 days holiday 2 wellbeing days 1 volunteering day Personal and professional development Your work environment People are at the heart of what we do at BAM. We recognise that creating a diverse and inclusive environment that nurtures our employees and encourages them to bring their best and whole self to work is crucial. We're on an exciting journey to get us there by recruiting the very best talent to join us regardless of race, colour, religion, national or ethnic origin, sexual orientation, gender identity or expression, age, disability or other characteristics. Be you! Join us today, so we can achieve amazing things together and build a sustainable tomorrow. Who are we? The art of building is about building for communities; it's about building for life. Where others stop, we go further, leading the way towards a sustainable tomorrow for us and future generations. As an industry leader, we raise the bar. Our values: sustainable, inclusive, collaborative, reliable and ownership, enable us to achieve our ambitions. Today, tomorrow and every day. Our recruitment process, what you need to know? BAM is committed to ensuring a fully inclusive recruitment and onboarding process, so if at any time you feel we need to do something to make it more accessible to you, do not hesitate to speak with one of our team, and we will do our best to support you. For more information or an informal conversation about this opportunity, please contact Paul Howes, Recruitment Manager:
Jun 26, 2025
Full time
Building a sustainable tomorrow BAM UK&I are looking for an experienced payroll manager to lead the payroll function. This is a fantastic opportunityto join our fantastic people services team on at initial 18 month FTC. Your mission In this pivotal role, you will be responsible for overseeing the end-to-end payroll process, ensuringfull compliance with UK payroll legislation and internal governance standards. You will manage and develop a small payroll team, work with existing manual processes, and identify opportunities to streamlineor automate where feasible. The successful candidate will be confident handling complex and escalated issues, working cross-functionally with HR, Finance, and other departments to ensure a smooth and efficient payroll operation. Experience with payroll systems such as ePayfact and iTrent is desirable, though not essential. Key Responsibilities Lead the delivery of accurate and timely payroll for BAM UK employees, ensuring compliance with legal and regulatory requirements. Manage and support the payroll team, fostering a collaborative, accountable, and high-performingenvironment. Work effectively within existing manual processes, while continuously looking for opportunities toimprove and streamline where appropriate. Act as the escalation point for complex or sensitive payroll queries, ensuring effective resolutionwith minimal business impact. Ensure all employee records are accurately maintained and updated, including new starters,leavers, and contractual changes. Liaise closely with HR, Finance, and external partners to ensure integration of payroll activities withwider business operations. Process statutory requirements such as tax, NIC, pensions, RTI submissions, and P11Ds. Prepare and deliver accurate payroll reports for internal stakeholders and support external auditsas required. Who are we looking for? Significant experience in a payroll leadership role, with proven team management skills. Excellent understanding of UK payroll legislation, statutory payments, and compliance requirements. Comfortable working with a mix of automated and manual payroll processes. Experience with payroll systems (e.g., ePayfact and iTrent) is advantageous but not essential. Strong problem-solving skills, particularly in resolving complex payroll issues. Exceptional attention to detail, accuracy, and ability to work under pressure. Confident communicator with the ability to engage effectively across multiple departments. Highly organised with strong prioritisation skills and a commitment to continuous improvement. Willingness and ability to travel frequently to the Camberley office. What's in it for you? Competitive salary A wide range of family friendly policies 8 % matched pension contributions Private healthcare Life assurance 26 days holiday 2 wellbeing days 1 volunteering day Personal and professional development Your work environment People are at the heart of what we do at BAM. We recognise that creating a diverse and inclusive environment that nurtures our employees and encourages them to bring their best and whole self to work is crucial. We're on an exciting journey to get us there by recruiting the very best talent to join us regardless of race, colour, religion, national or ethnic origin, sexual orientation, gender identity or expression, age, disability or other characteristics. Be you! Join us today, so we can achieve amazing things together and build a sustainable tomorrow. Who are we? The art of building is about building for communities; it's about building for life. Where others stop, we go further, leading the way towards a sustainable tomorrow for us and future generations. As an industry leader, we raise the bar. Our values: sustainable, inclusive, collaborative, reliable and ownership, enable us to achieve our ambitions. Today, tomorrow and every day. Our recruitment process, what you need to know? BAM is committed to ensuring a fully inclusive recruitment and onboarding process, so if at any time you feel we need to do something to make it more accessible to you, do not hesitate to speak with one of our team, and we will do our best to support you. For more information or an informal conversation about this opportunity, please contact Paul Howes, Recruitment Manager:
Building a sustainable tomorrow BAM Site Solutions is recruiting a Hire Desk Customer Service Coordinator to be based out of our Offices in Kilsyth. Working 37.5 hours per week Monday - Friday. The Hire Desk Customer Service Coordinator provides an outstanding service to our clients through the Site Solutions Hub, processing hire & sales transactions efficiently, answering calls and assisting in the resolution of customer queries. Your mission • Preparation of customer quotations and orders accurately and efficiently ensuring a best in class customer experience through the BAM Site Solutions Hub. • Provide an excellent service to customers and clients, ensuring prompt response to enquiries. • Ensure transactions are processed efficiently with customers kept updated on progress. • Developing strong relationships with our existing customer base, supporting their day to day requirements • Monitoring the web channels for hire and sales activity ensuring orders are processed in a timely manner. • Support customer enquires received by email and telephone ensuring a speedy resolution is provided with an excellent level of customer service. • Developing a good working knowledge of our product range through training and continuous development. • Assisting in the cross hire and purchasing of products from an agreed supplier database to fulfil customer requirements. • Working with the Customer Service Manager and Customer Service Team Leader contributing to a positive customer experience through the sales hub. • Various projects and associated administrative tasks to support the overall Customer Service team. • Maintaining records and accurate electronic filing systems to meet the requirements of professional bodies and accreditations. • Assist with the resolution of customer queries, coordinating with relevant departments. • Ensure the customer systems are kept fully updated and track progress accordingly. • Embed a culture of compliance to all UK & Ireland policies, targets, standards, and strategy in relation to safety, health, wellbeing, and sustainability. • Actively promote and embed product innovation, expertise, and practice into the depots in conjunction with the Product Managers. • Accountable for maintaining high standards of customer service and satisfaction. • Responsible for processing day to day transactions through the customer service team, resolving client issues and maintaining a positive client relationship. • Ensure timely communication and response to customer queries. • Ensure customer systems are maintained to enable efficient progress of orders and queries. • Assist in the implementation of improvements to enhance client service deliver. Who are we looking for? We're looking for a numerate, analytical, and detail-oriented individual who is diligent and motivated. The ideal candidate will have: • GCSEs in English and Mathematics (or equivalent). • Previous industry experience (advantageous but not essential). • Good communication skills, both written and verbal. • Strong attention to detail, ensuring accuracy and good numeracy skills. • Good IT skills, with proficiency in Microsoft Office (Excel in particular). What's in it for you? In addition to an attractive salary we offer a significant benefits package, contributory pension, BUPA, life assurance, 25 days holiday (increases with length of service), holiday purchase scheme, gym subsidy and BAM social club membership. BAM operates a flexible working policy. Your work environment People are at the heart of what we do at BAM. We recognise that creating a diverse and inclusive environment that nurtures our employees and encourages them to bring their best and whole self to work is crucial. We're on an exciting journey to get us there by recruiting the very best talent to join us regardless of race, colour, religion, national or ethnic origin, sexual orientation, gender identity or expression, age, disability or other characteristics. Be you! Join us today, so we can achieve amazing things together and build a sustainable tomorrow. Who are we? The art of building is about building for communities; it's about building for life. Where others stop, we go further, leading the way towards a sustainable tomorrow for us and future generations. As an industry leader, we raise the bar. Our values: sustainable, inclusive, collaborative, reliable and ownership, enable us to achieve our ambitions. Today, tomorrow and every day. Our recruitment process, what you need to know? BAM is committed to ensuring a fully inclusive recruitment and onboarding process, so if at any time you feel we need to do something to make it more accessible to you, do not hesitate to speak with one of our team, and we will do our best to support you.
Jun 09, 2025
Full time
Building a sustainable tomorrow BAM Site Solutions is recruiting a Hire Desk Customer Service Coordinator to be based out of our Offices in Kilsyth. Working 37.5 hours per week Monday - Friday. The Hire Desk Customer Service Coordinator provides an outstanding service to our clients through the Site Solutions Hub, processing hire & sales transactions efficiently, answering calls and assisting in the resolution of customer queries. Your mission • Preparation of customer quotations and orders accurately and efficiently ensuring a best in class customer experience through the BAM Site Solutions Hub. • Provide an excellent service to customers and clients, ensuring prompt response to enquiries. • Ensure transactions are processed efficiently with customers kept updated on progress. • Developing strong relationships with our existing customer base, supporting their day to day requirements • Monitoring the web channels for hire and sales activity ensuring orders are processed in a timely manner. • Support customer enquires received by email and telephone ensuring a speedy resolution is provided with an excellent level of customer service. • Developing a good working knowledge of our product range through training and continuous development. • Assisting in the cross hire and purchasing of products from an agreed supplier database to fulfil customer requirements. • Working with the Customer Service Manager and Customer Service Team Leader contributing to a positive customer experience through the sales hub. • Various projects and associated administrative tasks to support the overall Customer Service team. • Maintaining records and accurate electronic filing systems to meet the requirements of professional bodies and accreditations. • Assist with the resolution of customer queries, coordinating with relevant departments. • Ensure the customer systems are kept fully updated and track progress accordingly. • Embed a culture of compliance to all UK & Ireland policies, targets, standards, and strategy in relation to safety, health, wellbeing, and sustainability. • Actively promote and embed product innovation, expertise, and practice into the depots in conjunction with the Product Managers. • Accountable for maintaining high standards of customer service and satisfaction. • Responsible for processing day to day transactions through the customer service team, resolving client issues and maintaining a positive client relationship. • Ensure timely communication and response to customer queries. • Ensure customer systems are maintained to enable efficient progress of orders and queries. • Assist in the implementation of improvements to enhance client service deliver. Who are we looking for? We're looking for a numerate, analytical, and detail-oriented individual who is diligent and motivated. The ideal candidate will have: • GCSEs in English and Mathematics (or equivalent). • Previous industry experience (advantageous but not essential). • Good communication skills, both written and verbal. • Strong attention to detail, ensuring accuracy and good numeracy skills. • Good IT skills, with proficiency in Microsoft Office (Excel in particular). What's in it for you? In addition to an attractive salary we offer a significant benefits package, contributory pension, BUPA, life assurance, 25 days holiday (increases with length of service), holiday purchase scheme, gym subsidy and BAM social club membership. BAM operates a flexible working policy. Your work environment People are at the heart of what we do at BAM. We recognise that creating a diverse and inclusive environment that nurtures our employees and encourages them to bring their best and whole self to work is crucial. We're on an exciting journey to get us there by recruiting the very best talent to join us regardless of race, colour, religion, national or ethnic origin, sexual orientation, gender identity or expression, age, disability or other characteristics. Be you! Join us today, so we can achieve amazing things together and build a sustainable tomorrow. Who are we? The art of building is about building for communities; it's about building for life. Where others stop, we go further, leading the way towards a sustainable tomorrow for us and future generations. As an industry leader, we raise the bar. Our values: sustainable, inclusive, collaborative, reliable and ownership, enable us to achieve our ambitions. Today, tomorrow and every day. Our recruitment process, what you need to know? BAM is committed to ensuring a fully inclusive recruitment and onboarding process, so if at any time you feel we need to do something to make it more accessible to you, do not hesitate to speak with one of our team, and we will do our best to support you.