A luxury eCommerce retailer in London is looking for a Customer Care Consultant who is fluent in French and English. The role is focused on providing exceptional service to customers, handling their inquiries, and turning product inquiries into orders. Candidates should have experience in luxury sales and excellent communication skills. The position offers flexibility with a mobile office and up to 32 days of holiday, depending on service length.
Dec 08, 2025
Full time
A luxury eCommerce retailer in London is looking for a Customer Care Consultant who is fluent in French and English. The role is focused on providing exceptional service to customers, handling their inquiries, and turning product inquiries into orders. Candidates should have experience in luxury sales and excellent communication skills. The position offers flexibility with a mobile office and up to 32 days of holiday, depending on service length.
A luxury e-commerce retailer based in London is seeking a Customer Care Consultant who is fluent in Italian and English. The role involves providing exceptional service to customers, converting inquiries into orders, and collaborating with colleagues to ensure a seamless experience. Candidates should have a strong background in luxury sales and customer service, with excellent communication skills and attention to detail. This position offers performance bonuses, healthcare, and other employee benefits.
Dec 08, 2025
Full time
A luxury e-commerce retailer based in London is seeking a Customer Care Consultant who is fluent in Italian and English. The role involves providing exceptional service to customers, converting inquiries into orders, and collaborating with colleagues to ensure a seamless experience. Candidates should have a strong background in luxury sales and customer service, with excellent communication skills and attention to detail. This position offers performance bonuses, healthcare, and other employee benefits.
To support our Customer Care team we are searching for a Customer Care Consultant Italian to be based in our London office. WHAT YOU WILL DO Act as a brand ambassador for the LuxExperience group ensuring an outstanding service and shopping experience to build lasting relationships with our customers Assist German and Italian speaking customers with their enquiries via phone, email and web messaging, always adhering to service levels Provide personalised, accurate responses to proactively anticipate and prevent future barriers for a seamless customer experience Adherence to processes and guidelines for consistent and efficient customer resolution, using order management systems and customer care tools to obtain information Maintain customer relationships, complete follow up as required to offer Customer Care support post-order Customer centric approach required; highlight negative customer impacts Convert product enquiries to orders whilst introducing additional product options for an enhanced customer experience Collaborate professionally with internal colleagues and departments Attend training sessions to expand your Customer Care knowledge, always representing Customer Care and LuxExperience with the utmost professionalism Escalate potential complaints to your manager for support and efficient resolution WHO YOU ARE Previous experience in customer facing luxury sales and service, ideally in a contact centre environment Native level proficiency in English and Italian (written and spoken), additional fluency in French, German or Spanish is a plus Excellent communication skills, capable of building rapport with customers Takes initiative, able to handle complex customer issues and adhere to customer data regulations Proficient with Microsoft Office, displays strong computer and keyboard skills Professional, well organized and a good team player - flexible, reliable and consistent Must demonstrate an appreciation and understanding of the importance of customer care as a function within the business Excellent attention to detail, articulate with good spelling and grammar WHAT WE OFFER Performance bonus schemes dependant on the type of role you are in A pension that both you and the company contribute too A portal with an array of discounts on things like theme park and cinema tickets Our famous staff discount along with exclusive staff sales Private healthcare for you and your family A chance to be part of a fun and caring team that support each other
Dec 08, 2025
Full time
To support our Customer Care team we are searching for a Customer Care Consultant Italian to be based in our London office. WHAT YOU WILL DO Act as a brand ambassador for the LuxExperience group ensuring an outstanding service and shopping experience to build lasting relationships with our customers Assist German and Italian speaking customers with their enquiries via phone, email and web messaging, always adhering to service levels Provide personalised, accurate responses to proactively anticipate and prevent future barriers for a seamless customer experience Adherence to processes and guidelines for consistent and efficient customer resolution, using order management systems and customer care tools to obtain information Maintain customer relationships, complete follow up as required to offer Customer Care support post-order Customer centric approach required; highlight negative customer impacts Convert product enquiries to orders whilst introducing additional product options for an enhanced customer experience Collaborate professionally with internal colleagues and departments Attend training sessions to expand your Customer Care knowledge, always representing Customer Care and LuxExperience with the utmost professionalism Escalate potential complaints to your manager for support and efficient resolution WHO YOU ARE Previous experience in customer facing luxury sales and service, ideally in a contact centre environment Native level proficiency in English and Italian (written and spoken), additional fluency in French, German or Spanish is a plus Excellent communication skills, capable of building rapport with customers Takes initiative, able to handle complex customer issues and adhere to customer data regulations Proficient with Microsoft Office, displays strong computer and keyboard skills Professional, well organized and a good team player - flexible, reliable and consistent Must demonstrate an appreciation and understanding of the importance of customer care as a function within the business Excellent attention to detail, articulate with good spelling and grammar WHAT WE OFFER Performance bonus schemes dependant on the type of role you are in A pension that both you and the company contribute too A portal with an array of discounts on things like theme park and cinema tickets Our famous staff discount along with exclusive staff sales Private healthcare for you and your family A chance to be part of a fun and caring team that support each other