Sitel Corp.

Foundever is the next-generation services leader reinventing customer experience (CX). Built on diverse and proven industry experience, we proudly combine the latest in digital operations with a 150,000-strong, people-led workforce across countries. Each year we enable 3.3 billion conversations in languages for more than 800 world-leading brands, helping them keep their brand promises in every moment that matters. And every day our AI-powered solutions integrate deep human insight to deliver technology-enabled, people-led and insight-driven outcomes at scale. We are building new ways to simplify the complexity of change, accelerate digital transformation and create measurable brand and business momentum for our clients. Get to know more about us at and connect with us on LinkedIn , Facebook and Instagram. Or hear directly from our people about what it's like to wake up and keep brand promises: Foundever stories . Role Overview The Business Development Director will be responsible for driving revenue growth by identifying, developing, and closing new business opportunities within the BPO and Digital Operations space. This role requires a strategic, hands on sales leader with deep experience selling complex services to CxO stakeholders in fast paced, high growth environments. The ideal candidate brings a strong track record of exceeding revenue targets, building routes to market, and managing the full sales lifecycle across large, complex deals. Key Responsibilities Drive new business acquisition and revenue growth across BPO and Digital Operations offerings, including CX, Analytics, and related services Own the end to end sales lifecycle: lead identification, opportunity qualification, solution scoping, deal shaping, commercial negotiation, and closure Build and scale channel routes to market, including partnerships, alliances, and indirect sales models, particularly in young or high growth organizations Engage and influence CxO level stakeholders to position value led, outcome driven solutions Develop tailored client proposals, including RFP and RFI responses, ensuring commercial viability and alignment with client objectives Collaborate closely with delivery, solutioning, finance, and legal teams to design compelling, executable solutions Create structure in a dynamic environment by managing multiple priorities, pipelines, and stakeholders simultaneously Maintain a strong understanding of market trends, competitor landscape, and emerging opportunities within Financial Services and Technology sectors Accurately forecast pipeline and revenue, ensuring disciplined CRM and reporting practices Required Experience & Qualifications 10+ years of experience in Sales and Business Development within BPO, Digital Operations, or related services Proven success in driving growth and consistently exceeding revenue targets Strong experience selling complex, multi year, multi service engagements Demonstrated ability to build and execute routes to market in high growth or early stage organizations Deep expertise in strategic sales, including negotiation and influence at the CxO level Hands on experience managing the full sales cycle, from deal origination through closure Strong background in developing client proposals, RFPs, and RFIs Excellent communication, presentation, and stakeholder management skills Preferred experience selling into Financial Services and Technology verticals Comfortable operating in a fast paced, ambiguous environment with a "roll up your sleeves" mindset Our Offer Competitive compensation and comprehensive benefits. A dynamic work environment where your ideas are heard, and you have a direct impact on the company's success. Opportunities for further education and professional development. A dedicated and supportive team focused on achieving success together. Fully remote or hybrid working is available. Watch this video to get a sneak peek of the job in action

A global leader in customer experience is seeking a dynamic Corporate Lawyer to join the Legal team. The ideal candidate will manage corporate affairs for affiliated companies, ensuring compliance with Luxembourg regulations. Responsibilities include partnering with in-house lawyers, supporting financing and M&A transactions, and maintaining corporate records. Candidates should have a Master's in corporate business law and at least 7 years of experience, alongside fluency in English and French. This role offers a collaborative and autonomous work environment.

Put simply, our mission is to be the solutions and the team behind the best experiences for the world's leading brands. Wherever and whenever needed. With 170,000 people working across the globe, Foundever securely connects brands with their customers 9 million times a day in 60+ languages. Our global footprint makes us one of the few true global players in the BPO industry. The Opportunity: We are seeking a skilled Business Intelligence Developer to design, build, and maintain enterprise-wide dashboards and reporting solutions. This role will focus on translating complex data into clear, visually compelling insights using Power BI, supporting operational and strategic decision-making across EMEA. As a Business Intelligence Developer, you will work closely with data teams, analysts, and business stakeholders, ensuring dashboards and reports are accurate, user-friendly, and aligned with organisational priorities. Key Responsibilities Report Development Design, build, and maintain interactive dashboards and reports using Power BI. Develop robust data models from disparate data sources, DAX measures, and visualisations that provide actionable insights. Work with ETL and data engineering teams to ensure the accuracy and completeness of the underlying data. Transform complex datasets into simple, intuitive, and interactive dashboards for business users. Stakeholder Collaboration Engage with business teams to understand reporting requirements and translate them into effective Power BI solutions. Provide guidance and training to users on how to interact with dashboards and reports. Collaborate with IT and Data Engineering to support data integration and ETL processes. Identify opportunities to optimise dashboards, improve reporting efficiency, and standardise visualisation approaches. Keep up to date with Power BI best practices and new features to enhance dashboard functionality. Support governance and data quality initiatives within the reporting function. Your profile and experience Strong SQL and data manipulation skills, with experience working with large datasets. Understanding of ETL processes and data warehousing principles. Experience translating complex data into clear, actionable visual insights. Strong communication skills and the ability to work with non-technical stakeholders. Experience with cloud platforms (Azure, AWS, etc.) is desirable. Knowledge of data governance, quality, and reporting best practices. Ability to thrive in a fast-paced environment and manage multiple priorities effectively. Our Offer For the right individual you will be eligible for a competitive basic salary. The role offers fully remote working from any of our EMEA locations. You will also have the benefit of working for a Global organisation that provides excellent working conditions and training as well as an aggressive growth and trasnformation which will open up careers opportunities for the right individual. If this really interests you and you are attracted to pushing yourself to a rewarding career, then please apply now and our Recruitment Team will be more than happy to speak with you.

A leading BPO solutions provider is seeking a Senior Analytics Consultant to enhance client engagement through insightful data analysis and strategic recommendations. Ideal candidates will have substantial experience in analytics, especially within retail and contact centers. Responsibilities include leading analytics projects, engaging with clients, and mentoring team members. This role offers a competitive salary of up to £75K, a bonus, and robust benefits, all within a remote work structure promoting innovation and growth.

UK Wide, Work at Home, UK, GB, Sitel UK L Job Description: The Opportunity: We are seeking a dynamic and experienced Senior Analytics Consultant to support the next phase of growth and innovation for Foundever's English-speaking markets. The ideal candidate will be an analytical thinker, naturally inquisitive, with exceptional problem-solving skills. In this role, you will combine industry knowledge with your technical capabilities to deliver analytics & Insight programs for our clients. These will help achieve a range of outcomes including optimising business processes, enhancing customer experiences and growing sales / revenue. You'll work closely with internal stakeholders and client teams to design, pitch and deliver these programs of work across a wide range of sectors. As part of the wider Analytics and Insight community, you will leverage your expertise in data analysis with strong stakeholder management skills to deliver high impact analysis and gain the buy-in of the business, our operations and our clients. Key Responsibilities: Data Analysis General all round understanding of Insight & Analytics solutions and concepts Leading the delivery of analytics across multiple Insight & analytics programs / clients Strong understanding of statistical analysis and modelling techniques. Develop and deliver presentations to client teams, translating complex analysis into clear, actionable recommendations. Work with our BI & reporting team to design and fine tune insight dashboards, reports, and visualizations in Power BI. Provide peer review of project outputs to assure QA standards are met Lead a small team of data professionals (Analytics Consultants, Insight Analysts) Stakeholder Management Partner with clients to understand business objectives and translate them into analytical & insight solutions. Present the findings of your analysis to stakeholders at all levels up to C-suite. Act as a trusted advisor to both operations and our clients, helping them leverage data to achieve their goals. Work closely with internal teams (Operations, Solutions, Client Strategy & Advisory and Account Management) to deliver transformation projects. Collaborate closely with the Data Science & Engineering, Insight and Client Strategy & Advisory. Improvement Projects Develop insight into initiatives that lead to business process, technology or service improvements Support the development of business cases by quantifying the impact of the proposed initiatives, including cost-benefit analysis and ROI predictions. Track the implementation and success of solutions providing feedback and adjustment recommendations when required. Stay up-to-date with the latest analytical tools, techniques and trends to continuously improve the impact and efficiency of analysis. Sales & Solutions Develop business cases and calculate ROI to enable our team to pitch for and win new business or expand our services for existing clients. Working across the wider Data & analytics function to design, develop and deliver repeatable analytics products that are scalable across our EMEA region. Support our Insight & Analytics Director with the development of sales and analytics solutions, which will form part of a proposals to new prospects or the expansion of services for an existing account. Leadership & Strategy Project lead for insight and analytics services across multiple accounts You will be comfortable leading analysis and co-ordinating the work of others with minimal supervision. You can identify and act on opportunities to improve or standardise processes and procedures, enabling our team to achieve better client outcomes and improve working practices for colleagues Development and management of pipeline tracking and project governance Training, coaching and mentoring other in the analytics team to support their development and progression within Foundever Your Profile & Experience: 2+ years in an analytics role in a BPO setting is essential. 2+ years working in the retail sector is essential. 5+ years in a data analytics role within a contact centre is essential. Hands on expertise in programming languages such as SQL, Python or R ideally in a cloud computing environment (ideally MS Azure) Intermediate to expert knowledge of Power BI data visualisation Knowledge of Azure cloud infrastructure e.g. Databricks is preferred but not essential Experience with Alteryx designer is desirable but not essential Experience of working with unstructured data is desirable but not essential Strong communication skills, both written and verbal, with an ability to influence stakeholders. Excellent problem-solving skills and critical thinking ability. Ability to work independently and manage multiple projects in a fast-paced environment. Who are we? Put simply, our mission is to be the solutions and the team behind the best experiences for the world's leading brands. Wherever and whenever needed. With 170,000 people working across the globe, Foundever securely connects brands with their customers 9 million times a day in 60+ languages. Our global footprint makes us one of the few true global players in the BPO industry. The Package: Competitive salary of up to £75K, depending on experience 10% bonus based on company and personal performance 25 day annual leave + standard bank holidays Competitive pension scheme Remote working with limited You will also have the benefit of working for a very secure and stable organisation that provides excellent working conditions and training as well as an aggressive growth strategy for the UK & SA which will open up careers opportunities for the right individual. If this really interests you and you are attracted to pushing yourself to a rewarding career, then please apply now and our Recruitment Team will be more than happy to speak with you.