Sitel Corp.

Press Tab to Move to Skip to Content Link Kingston, UK, Kingston, GB Job Description: Role Details Pay: £41,500 per annum, pro-rated (£20,750 for 6 months) Contract: Temporary, 6-month fixed-term contract Working Hours: 09:00-17:30, Monday to Friday Location: Victoria St, London, SW1E 5JL (hybrid working model, 3 days in office per week) The Opportunity at a glance Foundever is looking for a motivated and experienced Data Analyst contractor to join our Customer Success team on a 6-month contract basis. In this role, you'll play a critical part in shaping data-driven strategies by developing and maintaining executive dashboards that provide valuable insights into revenue-generating and retention activities. You will be working on behalf of our client, a global fintech leader renowned for driving prosperity through innovative financial solutions, trusted by millions of customers worldwide. This is an excellent opportunity to work closely with cross-functional teams, influence key business decisions, and contribute to the growth of a global, innovative company. Key Responsibilities Design and build intuitive dashboards to track retention and revenue activities. Develop and maintain scalable ETL processes to support data integration. Use SQL and Python for querying, data manipulation, and automation. Support experimentation efforts by analyzing and reporting A/B test results. Provide historical data to establish baselines and set experiment targets. Partner with Customer Success, Sales, and Marketing teams to refine reporting capabilities. Present findings and actionable insights to stakeholders and senior leadership. Implement best practices in data governance and quality control. Troubleshoot and resolve data-related issues to ensure accuracy and consistency. Your Profile & Experience Proficiency in SQL and experience building dashboards in Tableau, QlikSense, or similar tools. Experience with ETL processes and A/B testing methodologies. Familiarity with call center data and key industry metrics. Understanding of web data and digital support tools. Strong problem-solving skills and the ability to work independently. Excellent communication skills for translating complex analyses into clear insights. Effective time management to meet project deadlines. About Us Put simply, our mission is to provide the solutions and the team behind the best experiences for the world's leading brands-wherever and whenever they are needed. With 170,000 people working across the globe, Foundever securely connects brands with their customers 9 million times daily, in over 60 languages. Our global footprint makes us one of the few truly global players in the BPO industry. We were recognized as a winner of The Business Intelligence Group's 2025 Best Place to Work award. This prestigious award acknowledges an unwavering commitment to creating an exceptional work environment that fosters employee engagement, growth, and outstanding performance.