IMP Software

Head of Implementations The Role We're looking for an exceptional delivery leader to scale the next generation of our Implementation function. This is a strategic leadership position responsible for performance, people, process, and scalability across a multi-product implementation portfolio. You'll inherit strong team leads and processes, your role is to elevate the people, create clarity, accountability, predictable KPIs, and a delivery model that scales without dependency on individuals. Key Responsibilities Delivery Performance & Operational Ownership Full accountability for implementation performance across all product lines Own timeline predictability and delivery quality Enhance and embed KPI frameworks across all delivery teams Lead capacity modelling and forward planning Create consistent reporting rhythms for executive visibility Direct line management of Team Leads Develop leaders who operate autonomously and confidently Build succession pathways Responsible for team OKRs that are outcome-focused, measurable, and aligned to company strategy Process & Systems Architecture Own and evolve the Implementation process Design scalable onboarding frameworks for new products Support the standardisation of delivery methodology across product streams Cross-Functional Leadership Partner with Sales to refine handover quality and expectation setting Collaborate with Support to develop seamless transition into BAU Feed implementation insight back into Product for roadmap influence Represent Implementations in senior leadership discussions Strategic Scaling & Investment Readiness Grow a structure capable of supporting significant growth Build middle management capability Skills, Experience & Attributes Essentials Experience leading multi-team implementation or delivery functions in SaaS Proven track record of building leaders Strong operational design and KPI framework development Experience designing delivery processes for new product launches Clear communicator Valuable Experience in education technology or B2B SaaS Familiarity with or similar delivery management platforms Background in building functions through high-growth or investment stages Experience collaborating with Product, Sales, and Support at a strategic level Business Skills - Large implementations, finance system, budgeting etc

A leading SaaS company in Exeter is seeking a Head of Implementations to lead a high-performing team and oversee multi-product implementation portfolios. The role involves strategic leadership focused on performance, process, and scalability, ensuring quality delivery and effective KPI frameworks. Candidates should have proven experience in leading delivery functions, excellent communication skills, and a track record in building strong teams. This is an opportunity to shape the future of implementation at a fast-growing company.