Gemserv is an expert provider of professional services. We are purpose-driven, working across multiple sectors including energy, low carbon, the public sector and health to tackle today's social and environmental challenges. Established in 2002, the business provides a range of consultancy and outsourcing capabilities including programme management, market design and governance. We also have extensive and award-winning capabilities across cyber security, data privacy and digital transformation. We are a B Corp, IIP Gold accredited and a Financial Times Leading Management Consultancy for 2021 and 2022. Our purpose is to make things that matter work better for everyone. The nature of what we do means we are very much a people business. The contribution every member of the team makes to our diverse range of experience, skills and personalities is valued. We invest heavily in learning and development to enable our people to develop skills and gain experience which will enhance career prospects for life. Many who started their careers with us have rapidly progressed to more senior positions. At Gemserv no two days are the same, but we believe in a flexible approach to working which we know our employees value. We also offer an attractive package of benefits in addition to highly competitive salaries including bonus scheme, pension and healthcare, season ticket loans, discounted gym membership, Cycle to Work scheme and more. Job Description The Role The codes we support and operate in are at the heart of the regulation of the GB energy market, setting the standards for new and improved ways of working. Covering the complete breadth of the market, they have introduced a new model of cooperation and best practice for Code Management and delivery of a new digital, modern, and accessible, consumer-centric code. The Codes Change Management Team is responsible for the detailed analysis, solution design and requirement specification for all Change Proposals in the Retail Energy Code (REC), Smart Energy Code (SEC) and Independent Gas Transporters' (IGT) Unified Network Code (UNC) sectors. It is empowered and responsible for delivering changes to industry, proactively raising Change Proposals to address known issues and opportunities, and prioritising the change agenda to deliver an innovative, transparent and effective change process that focuses on consumer outcomes. The Change Analyst will be responsible for the day-to-day operation of the change process through to implementation, developing solutions to address complex and/or technical issues and realise opportunities in the energy market. This will involve engaging with stakeholders to capture views and impacts, producing change documentation and ensuring products remain accurate and up to date. Responsibilities Develop an in-depth understanding of the Energy Codes, their products and the end-to-end impacts of these on industry stakeholders and consumers. Provide advice and support to parties and stakeholders in understanding and engaging in the change process. Identify the impacts of Change Proposals to code products, parties and service providers, consumers and other industry codes. Analyse the root-causes of issues and develop effective, proportionate and enduring change solutions in collaboration with other Code Manager Service Providers. Produce comprehensive, accurate and realistic Change Proposal Plans setting out a timetable for each Change Proposal relative to its complexity, importance and time-sensitivity. Produce and review responses to impact assessments and consultations, identifying required amendments to solution options and legal drafting. Complete cost-benefit analysis and produce robust business cases to support the case for approving or rejecting Change Proposals. Produce high quality change documentation to internal quality standards. Develop and maintain strong, collaborative working relationships with other Code Managers and Code Manager Service Providers. Provide 2nd line support to the service desk to resolve change management queries and assist with front line queries during busy periods. Competitive salary plus excellent benefits package Qualifications Requirements The successful candidate will be able to demonstrate the following skills, knowledge, and experience: Required Experience Demonstrable experience in the GB energy market in a relevant role. Understanding of the regulatory framework for the GB energy market. Experience developing solutions to complex operational and technical issues impacting a variety of stakeholders. Required Skillset Adept and versatile with the ability to understand and process vast, complex information. Ability to identify and understand the impacts of policy development and regulatory change on a broad range of stakeholders. Analytical skills to identify the root-cause of issues and develop optimal solution options. Exceptional communication skills, both written and verbal, able to understand and articulate complex issues to all levels of seniority and to technical and non-technical audiences. A keen eye for detail and the highest standard of quality for themselves and others. Passionate about delivering an exceptional service and positive outcomes for the market and consumers, putting consumer outcomes at the heart of what you do. Be a team player, with strong interpersonal skills, working collaboratively towards a shared vision for the future. Upon employment, employees should also have a sound awareness of the Company's Information, Quality, Environmental, and Energy Management Systems. Additional Information WHAT WE OFFER 25 days annual leave, plus bank holidays Reward and recognition schemes Flexible working Private Bupa healthcare Life Assurance (up to 4 times annual salary) Matched pension contributions Season Ticket Loan Cycle to work scheme Buy and Sell annual leave Reimbursement of eye test and up to £50 towards glasses or contacts Corporate gym rates Employee Assistance Programme Summer and Christmas parties, along with monthly Gembar
Nov 11, 2025
Full time
Gemserv is an expert provider of professional services. We are purpose-driven, working across multiple sectors including energy, low carbon, the public sector and health to tackle today's social and environmental challenges. Established in 2002, the business provides a range of consultancy and outsourcing capabilities including programme management, market design and governance. We also have extensive and award-winning capabilities across cyber security, data privacy and digital transformation. We are a B Corp, IIP Gold accredited and a Financial Times Leading Management Consultancy for 2021 and 2022. Our purpose is to make things that matter work better for everyone. The nature of what we do means we are very much a people business. The contribution every member of the team makes to our diverse range of experience, skills and personalities is valued. We invest heavily in learning and development to enable our people to develop skills and gain experience which will enhance career prospects for life. Many who started their careers with us have rapidly progressed to more senior positions. At Gemserv no two days are the same, but we believe in a flexible approach to working which we know our employees value. We also offer an attractive package of benefits in addition to highly competitive salaries including bonus scheme, pension and healthcare, season ticket loans, discounted gym membership, Cycle to Work scheme and more. Job Description The Role The codes we support and operate in are at the heart of the regulation of the GB energy market, setting the standards for new and improved ways of working. Covering the complete breadth of the market, they have introduced a new model of cooperation and best practice for Code Management and delivery of a new digital, modern, and accessible, consumer-centric code. The Codes Change Management Team is responsible for the detailed analysis, solution design and requirement specification for all Change Proposals in the Retail Energy Code (REC), Smart Energy Code (SEC) and Independent Gas Transporters' (IGT) Unified Network Code (UNC) sectors. It is empowered and responsible for delivering changes to industry, proactively raising Change Proposals to address known issues and opportunities, and prioritising the change agenda to deliver an innovative, transparent and effective change process that focuses on consumer outcomes. The Change Analyst will be responsible for the day-to-day operation of the change process through to implementation, developing solutions to address complex and/or technical issues and realise opportunities in the energy market. This will involve engaging with stakeholders to capture views and impacts, producing change documentation and ensuring products remain accurate and up to date. Responsibilities Develop an in-depth understanding of the Energy Codes, their products and the end-to-end impacts of these on industry stakeholders and consumers. Provide advice and support to parties and stakeholders in understanding and engaging in the change process. Identify the impacts of Change Proposals to code products, parties and service providers, consumers and other industry codes. Analyse the root-causes of issues and develop effective, proportionate and enduring change solutions in collaboration with other Code Manager Service Providers. Produce comprehensive, accurate and realistic Change Proposal Plans setting out a timetable for each Change Proposal relative to its complexity, importance and time-sensitivity. Produce and review responses to impact assessments and consultations, identifying required amendments to solution options and legal drafting. Complete cost-benefit analysis and produce robust business cases to support the case for approving or rejecting Change Proposals. Produce high quality change documentation to internal quality standards. Develop and maintain strong, collaborative working relationships with other Code Managers and Code Manager Service Providers. Provide 2nd line support to the service desk to resolve change management queries and assist with front line queries during busy periods. Competitive salary plus excellent benefits package Qualifications Requirements The successful candidate will be able to demonstrate the following skills, knowledge, and experience: Required Experience Demonstrable experience in the GB energy market in a relevant role. Understanding of the regulatory framework for the GB energy market. Experience developing solutions to complex operational and technical issues impacting a variety of stakeholders. Required Skillset Adept and versatile with the ability to understand and process vast, complex information. Ability to identify and understand the impacts of policy development and regulatory change on a broad range of stakeholders. Analytical skills to identify the root-cause of issues and develop optimal solution options. Exceptional communication skills, both written and verbal, able to understand and articulate complex issues to all levels of seniority and to technical and non-technical audiences. A keen eye for detail and the highest standard of quality for themselves and others. Passionate about delivering an exceptional service and positive outcomes for the market and consumers, putting consumer outcomes at the heart of what you do. Be a team player, with strong interpersonal skills, working collaboratively towards a shared vision for the future. Upon employment, employees should also have a sound awareness of the Company's Information, Quality, Environmental, and Energy Management Systems. Additional Information WHAT WE OFFER 25 days annual leave, plus bank holidays Reward and recognition schemes Flexible working Private Bupa healthcare Life Assurance (up to 4 times annual salary) Matched pension contributions Season Ticket Loan Cycle to work scheme Buy and Sell annual leave Reimbursement of eye test and up to £50 towards glasses or contacts Corporate gym rates Employee Assistance Programme Summer and Christmas parties, along with monthly Gembar
Talan (part of the Talan Group) is an expert provider of professional services. Our vision and mission is to take positive action in a complex world for the future good of people and the environment, and to enlighten and enable our clients' transformation in an increasingly complex world. We are purpose-driven, working across multiple sectors, tackling social and environmental challenges, improving and simplify the way markets work, harnessing the power of digital transformation and ensuring data is protected and used ethically. Established in 2002 as Gemserv Limited, Talan provides a range of consultancy and outsourcing capabilities, including programme management, market design, and governance. We also have extensive and award-winning capabilities across cybersecurity, data privacy, and digital transformation. We are a B Corp, IIP Gold accredited and Great Place to Work accredited. The nature of what we do means we are very much a people business. The contribution every member of the team makes to our diverse range of experience, skills and personalities is valued. We invest heavily in learning and development to enable our people to develop skills and gain experience, which will enhance career prospects for life. Many who started their careers with us have rapidly progressed to more senior positions. No two days are the same, but we believe in a flexible approach to working, which we know our employees value. Job Description The Role The role sits within Gemserv'sFuture Marketsfunction, as part of theStakeholder Engagementteam. You'll be supporting the delivery of excellent customer service across multiple energy codes by engaging with a wide range of stakeholders, including Code Parties, Non-Party Users, and Consumers, across various business types. You'll handle first-line enquiries via online forms, live chat, email, and phone, ensuring timely, high-quality responses in line with SLAs, while maintaining accurate CRM records. You'll also lead introductory meetings for new market participants and clearly explain processes and obligations tailored to each stakeholder's role and experience, ensuring a smooth and well-supported onboarding experience. Beyond day-to-day support, the team contributes toservice improvement initiatives, manages feedback, and curates supporting code documentation. You'll collaborate across Code Manager teams to share insights and ensure a unified service approach. The ideal candidate will have a good working knowledge of the UK Energy market and experience in delivering exceptional customer service either in a contact centre or an office environment. Responsibilities Lead by example in responding to Service Desk enquiries with accuracy, ensuring adherence to SLAs and fostering trust among stakeholders. Ensure the team meets its service levels by working to and taking ownership of deadlines. Lead weekly Service Desk meetings, strengthen partnerships within Energy Code teams by using knowledge transfer to enhance accuracy and consistency in stakeholder support. Lead on meeting actions where required. Develop and maintain strong, collaborative working relationships with other Code Manager teams and Service Providers. Drive efficiency by identifying and leading on opportunities for continuous improvement across the Code Manager, championing best practices alongside the wider team. Identify patterns in enquiries to facilitate drafting and reviewing internal or external documentation, including guidance, communications, and website content to ensure accuracy, consistency, and quality. Build an understanding of the relevant Energy Codes, their products, and the impacts of these on industry stakeholders and consumers, feeding this back to the wider team where necessary. Maintain a calm and professional approach to consumer calls, leveraging vulnerable consumer training to ensure you direct consumers to the appropriate route for resolution. Deputise for the Service Desk Manager as required. Manage internal CRM questions or code support while positively promoting the efficiencies of the Service Desk. Take responsibility for CRM areas of concern or errors, liaise with our system provider to reach a resolution, test and implement fixes when required. Take ownership of various Stakeholder Engagement reporting, highlighting valuable insights into the previous month. Take responsibility forCRM data integrity by maintaining accurate records, collaborating with Stakeholder Engagement teams, and overseeing mailbox operations. Manage the incoming applications, ensuring the requests are recorded and processed in line with SLAs. Hold individual onboarding meetings between all new Parties to introduce the Code, the Code Manager, and the process within it. Work with other Code Manager teams to support the onboarding of/changes to Parties access to services such as the REC Portal, Enquiry Services, and Central Switching Service Support the development of business requirements and solutions for standard and non-standard stakeholder data requests. Proactively support on Stakeholder Engagement team projects and changes, using independent judgment to manage workload while aligning with SLAs. Competitive salary Range plus an excellent benefits package Qualifications Requirements Experience of working on a service desk either in a contact centre or office environment, taking ownership of processes through multiple channels Experience of working and communicating with a variety of stakeholders interpreting complex business processes and onboarding new procedures and ways of working. Experience in delivering exceptional customer service to agreed performance indicators Experience of diagnosing issues, diagnosing potential paths to resolution and leading or collaborating towards a resolution. Experience of working collaboratively across a diverse team to deliver exceptional service. Demonstratable experience of working across multiple and possibly contradicting objectives to drive innovative solutions. Proficient in using digital systems and tools, such as CRM platforms, to support efficient workflows and data management. Required Skillset Ability to understand and work with differing stakeholder needs and how to put Parties and Consumers at the heart of the service. Excellent communication skills, both written and verbal, able to understand and articulate complex issues to technical and non-technical audiences The ability to use initiative, lead on multiple workloads via different workstreams with varying SLAs, while staying calm under pressure. A keen eye for detail and delivering to the highest standard of quality for themselves and others. Be ambitious, creative, and innovative, learn lessons from their work, share expertise,and continuously learn. Passionate about delivering an exceptional service and positive outcomes for the market and consumers, putting consumer outcomes at the heart of what you do. Being a team player, approachable, and working collaboratively towards a shared vision for the future. Ability to use initiative, identify improvements for systems and processes, provide feedback, and lead on as required. Upon employment, employees should also have a sound awareness of the Company's Information, Quality, Environmental and Energy Management Systems. Additional Information WHAT WE OFFER 25 days annual leave, plus bank holidays Reward and recognition schemes Flexible working Private Bupa healthcare Life Assurance (up to 4 times annual salary) Matched pension contributions Season Ticket Loan Cycle to work scheme Buy and Sell annual leave Reimbursement of eye test and up to £50 towards glasses or contacts Corporate gym rates Employee Assistance Programme Summer and Christmas parties, along with
Nov 11, 2025
Full time
Talan (part of the Talan Group) is an expert provider of professional services. Our vision and mission is to take positive action in a complex world for the future good of people and the environment, and to enlighten and enable our clients' transformation in an increasingly complex world. We are purpose-driven, working across multiple sectors, tackling social and environmental challenges, improving and simplify the way markets work, harnessing the power of digital transformation and ensuring data is protected and used ethically. Established in 2002 as Gemserv Limited, Talan provides a range of consultancy and outsourcing capabilities, including programme management, market design, and governance. We also have extensive and award-winning capabilities across cybersecurity, data privacy, and digital transformation. We are a B Corp, IIP Gold accredited and Great Place to Work accredited. The nature of what we do means we are very much a people business. The contribution every member of the team makes to our diverse range of experience, skills and personalities is valued. We invest heavily in learning and development to enable our people to develop skills and gain experience, which will enhance career prospects for life. Many who started their careers with us have rapidly progressed to more senior positions. No two days are the same, but we believe in a flexible approach to working, which we know our employees value. Job Description The Role The role sits within Gemserv'sFuture Marketsfunction, as part of theStakeholder Engagementteam. You'll be supporting the delivery of excellent customer service across multiple energy codes by engaging with a wide range of stakeholders, including Code Parties, Non-Party Users, and Consumers, across various business types. You'll handle first-line enquiries via online forms, live chat, email, and phone, ensuring timely, high-quality responses in line with SLAs, while maintaining accurate CRM records. You'll also lead introductory meetings for new market participants and clearly explain processes and obligations tailored to each stakeholder's role and experience, ensuring a smooth and well-supported onboarding experience. Beyond day-to-day support, the team contributes toservice improvement initiatives, manages feedback, and curates supporting code documentation. You'll collaborate across Code Manager teams to share insights and ensure a unified service approach. The ideal candidate will have a good working knowledge of the UK Energy market and experience in delivering exceptional customer service either in a contact centre or an office environment. Responsibilities Lead by example in responding to Service Desk enquiries with accuracy, ensuring adherence to SLAs and fostering trust among stakeholders. Ensure the team meets its service levels by working to and taking ownership of deadlines. Lead weekly Service Desk meetings, strengthen partnerships within Energy Code teams by using knowledge transfer to enhance accuracy and consistency in stakeholder support. Lead on meeting actions where required. Develop and maintain strong, collaborative working relationships with other Code Manager teams and Service Providers. Drive efficiency by identifying and leading on opportunities for continuous improvement across the Code Manager, championing best practices alongside the wider team. Identify patterns in enquiries to facilitate drafting and reviewing internal or external documentation, including guidance, communications, and website content to ensure accuracy, consistency, and quality. Build an understanding of the relevant Energy Codes, their products, and the impacts of these on industry stakeholders and consumers, feeding this back to the wider team where necessary. Maintain a calm and professional approach to consumer calls, leveraging vulnerable consumer training to ensure you direct consumers to the appropriate route for resolution. Deputise for the Service Desk Manager as required. Manage internal CRM questions or code support while positively promoting the efficiencies of the Service Desk. Take responsibility for CRM areas of concern or errors, liaise with our system provider to reach a resolution, test and implement fixes when required. Take ownership of various Stakeholder Engagement reporting, highlighting valuable insights into the previous month. Take responsibility forCRM data integrity by maintaining accurate records, collaborating with Stakeholder Engagement teams, and overseeing mailbox operations. Manage the incoming applications, ensuring the requests are recorded and processed in line with SLAs. Hold individual onboarding meetings between all new Parties to introduce the Code, the Code Manager, and the process within it. Work with other Code Manager teams to support the onboarding of/changes to Parties access to services such as the REC Portal, Enquiry Services, and Central Switching Service Support the development of business requirements and solutions for standard and non-standard stakeholder data requests. Proactively support on Stakeholder Engagement team projects and changes, using independent judgment to manage workload while aligning with SLAs. Competitive salary Range plus an excellent benefits package Qualifications Requirements Experience of working on a service desk either in a contact centre or office environment, taking ownership of processes through multiple channels Experience of working and communicating with a variety of stakeholders interpreting complex business processes and onboarding new procedures and ways of working. Experience in delivering exceptional customer service to agreed performance indicators Experience of diagnosing issues, diagnosing potential paths to resolution and leading or collaborating towards a resolution. Experience of working collaboratively across a diverse team to deliver exceptional service. Demonstratable experience of working across multiple and possibly contradicting objectives to drive innovative solutions. Proficient in using digital systems and tools, such as CRM platforms, to support efficient workflows and data management. Required Skillset Ability to understand and work with differing stakeholder needs and how to put Parties and Consumers at the heart of the service. Excellent communication skills, both written and verbal, able to understand and articulate complex issues to technical and non-technical audiences The ability to use initiative, lead on multiple workloads via different workstreams with varying SLAs, while staying calm under pressure. A keen eye for detail and delivering to the highest standard of quality for themselves and others. Be ambitious, creative, and innovative, learn lessons from their work, share expertise,and continuously learn. Passionate about delivering an exceptional service and positive outcomes for the market and consumers, putting consumer outcomes at the heart of what you do. Being a team player, approachable, and working collaboratively towards a shared vision for the future. Ability to use initiative, identify improvements for systems and processes, provide feedback, and lead on as required. Upon employment, employees should also have a sound awareness of the Company's Information, Quality, Environmental and Energy Management Systems. Additional Information WHAT WE OFFER 25 days annual leave, plus bank holidays Reward and recognition schemes Flexible working Private Bupa healthcare Life Assurance (up to 4 times annual salary) Matched pension contributions Season Ticket Loan Cycle to work scheme Buy and Sell annual leave Reimbursement of eye test and up to £50 towards glasses or contacts Corporate gym rates Employee Assistance Programme Summer and Christmas parties, along with
Director of Business and Technology Consulting Gemserv is an expert provider of professional services. We are purpose-driven, working across multiple sectors including energy, low carbon, the public sector, and health to tackle today's social and environmental challenges. Established in 2002, the business provides a range of consultancy and outsourcing capabilities, including programme management, market design, and governance. We also have extensive and award-winning capabilities across cybersecurity, data privacy, and digital transformation. We are a B Corp, IIP Gold accredited, and a Financial Times Leading Management Consultancy for 2021 and 2022. Our purpose is to make things that matter work better for everyone. The nature of what we do means we are very much a people business. The contribution every member of the team makes to our diverse range of experience, skills, and personalities is valued. We invest heavily in learning and development to enable our people to develop skills and gain experience, which will enhance career prospects for life. Many who started their careers with us have rapidly progressed to more senior positions. At Gemserv, no two days are the same, but we believe in a flexible approach to working, which we know our employees value. We also offer an attractive package of benefits in addition to highly competitive salaries, including a bonus scheme, pension and healthcare, season ticket loans, discounted gym membership, Cycle to Work scheme and more. Job Description The Role We are recruiting for an exciting UK Executive Team opportunity to provide strategic direction for Talan's Business and Technology Consulting (BTC) department. The department is a new structure within Talan UK and is focussed on helping organisations transform for the future good of people and the environment. With clients in Energy, Government, Retail, and Financial Services, delivering group capabilities to our mid-market+ client base. Talan has the aspiration to not only continuously improve the complex services we deliver but also to be exceptional. We aspire to be strategic partners with our clients, supporting them with the provision of services that meet their objectives. In turn, we ensure that value for our clients is commercially optimal, so we can continue to invest in solutions that differentiate us from competitors and manage exceptional people who deliver for our clients. The role holder will have ultimate accountability for the direction of a wide and complex range of services to deliver against the company's strategy. Working with Executive and Group leaders, this role is high profile both within the company and in the industries and clients where we operate. KEY COMPONENTS Integrating the new team to deliver end-to-end solutions for our clients on their technology journey Delivering commercially optimal outcomes and substantially growing them through the provision of high-value services Inspirational leadership and management of people to motivate and change behaviours to align with the Company's vision and direction Acquiring and building new capabilities to further Talan's UK service delivery RESPONSIBILITIES Contribute to the strategic vision and commercial development, and growth of the Company Work as part of the Executive Team to deliver the Company's targets outlined in the strategic plan Strategic management and development of client services in line with the Company's business strategy Lead on the strategic vision to provide clients with exceptional service Ensure services adapt to changing client demands, e.g. Gen AI Build deep, meaningful executive relationships at senior levels within our largest clients Create the environment through our services to deliver excellence and grow existing client business through a proactive understanding of those client requirements and realising upselling opportunities Prioritise initiatives, and ensure that resource management and budgetary control for the delivery of all our key contracts is optimal Engender a high-performance culture in our teams Build extensive networks to communicate Talan's interests and represents the Company at external fora and events. Qualifications WHAT SUCCESS LOOKS LIKE High value services to our clients, with contract growth and peer to peer client relationships Demonstrated leadership and service excellence Career destination of choice for our current and future employees Fun and stimulating working environment for everyone Diversity in our people and working practices KNOWLEDGE AND EXPERIENCE Strong understanding and/or experience of enterprise technology solutions or providing data services to major organisations Extensive knowledge of selling and delivering technology solutions to enterprise clients, ensuring services are delivered to efficiently meet or exceed financial and quality targets Ability to grasp new concepts quickly and translate these into actions, with appropriate communication skills to present concepts and ideas to a wide range of audiences Some operational experience with a background in enterprise technology/data Public sector and major private sector experience SKILLS Commercially astute with sound commercial acumen and financial management skills Ability to recognise commercial business opportunities Strategic thinker and excellent leadership skills Strong interpersonal skills and gravitas with personable, credible, and engaging character Excellent verbal skills, capable of communicating views in a manner that is sensitive to political and commercial interests Upon employment, employees should also have a sound awareness of the Company's Information, Quality, Environmental and Energy Management Systems. Additional Information WHAT WE OFFER 25 days annual leave, plus bank holidays Profit-related Bonus (discretionary) Reward and recognition schemes Flexible working Private Bupa healthcare Life Assurance (up to 4 times annual salary) Matched pension contributions Season Ticket Loan Cycle to work scheme Buy and Sell annual leave Reimbursement of eye test and up to £50 towards glasses or contacts Corporate gym rates Employee Assistance Programme Summer and Christmas parties, along with
Nov 11, 2025
Full time
Director of Business and Technology Consulting Gemserv is an expert provider of professional services. We are purpose-driven, working across multiple sectors including energy, low carbon, the public sector, and health to tackle today's social and environmental challenges. Established in 2002, the business provides a range of consultancy and outsourcing capabilities, including programme management, market design, and governance. We also have extensive and award-winning capabilities across cybersecurity, data privacy, and digital transformation. We are a B Corp, IIP Gold accredited, and a Financial Times Leading Management Consultancy for 2021 and 2022. Our purpose is to make things that matter work better for everyone. The nature of what we do means we are very much a people business. The contribution every member of the team makes to our diverse range of experience, skills, and personalities is valued. We invest heavily in learning and development to enable our people to develop skills and gain experience, which will enhance career prospects for life. Many who started their careers with us have rapidly progressed to more senior positions. At Gemserv, no two days are the same, but we believe in a flexible approach to working, which we know our employees value. We also offer an attractive package of benefits in addition to highly competitive salaries, including a bonus scheme, pension and healthcare, season ticket loans, discounted gym membership, Cycle to Work scheme and more. Job Description The Role We are recruiting for an exciting UK Executive Team opportunity to provide strategic direction for Talan's Business and Technology Consulting (BTC) department. The department is a new structure within Talan UK and is focussed on helping organisations transform for the future good of people and the environment. With clients in Energy, Government, Retail, and Financial Services, delivering group capabilities to our mid-market+ client base. Talan has the aspiration to not only continuously improve the complex services we deliver but also to be exceptional. We aspire to be strategic partners with our clients, supporting them with the provision of services that meet their objectives. In turn, we ensure that value for our clients is commercially optimal, so we can continue to invest in solutions that differentiate us from competitors and manage exceptional people who deliver for our clients. The role holder will have ultimate accountability for the direction of a wide and complex range of services to deliver against the company's strategy. Working with Executive and Group leaders, this role is high profile both within the company and in the industries and clients where we operate. KEY COMPONENTS Integrating the new team to deliver end-to-end solutions for our clients on their technology journey Delivering commercially optimal outcomes and substantially growing them through the provision of high-value services Inspirational leadership and management of people to motivate and change behaviours to align with the Company's vision and direction Acquiring and building new capabilities to further Talan's UK service delivery RESPONSIBILITIES Contribute to the strategic vision and commercial development, and growth of the Company Work as part of the Executive Team to deliver the Company's targets outlined in the strategic plan Strategic management and development of client services in line with the Company's business strategy Lead on the strategic vision to provide clients with exceptional service Ensure services adapt to changing client demands, e.g. Gen AI Build deep, meaningful executive relationships at senior levels within our largest clients Create the environment through our services to deliver excellence and grow existing client business through a proactive understanding of those client requirements and realising upselling opportunities Prioritise initiatives, and ensure that resource management and budgetary control for the delivery of all our key contracts is optimal Engender a high-performance culture in our teams Build extensive networks to communicate Talan's interests and represents the Company at external fora and events. Qualifications WHAT SUCCESS LOOKS LIKE High value services to our clients, with contract growth and peer to peer client relationships Demonstrated leadership and service excellence Career destination of choice for our current and future employees Fun and stimulating working environment for everyone Diversity in our people and working practices KNOWLEDGE AND EXPERIENCE Strong understanding and/or experience of enterprise technology solutions or providing data services to major organisations Extensive knowledge of selling and delivering technology solutions to enterprise clients, ensuring services are delivered to efficiently meet or exceed financial and quality targets Ability to grasp new concepts quickly and translate these into actions, with appropriate communication skills to present concepts and ideas to a wide range of audiences Some operational experience with a background in enterprise technology/data Public sector and major private sector experience SKILLS Commercially astute with sound commercial acumen and financial management skills Ability to recognise commercial business opportunities Strategic thinker and excellent leadership skills Strong interpersonal skills and gravitas with personable, credible, and engaging character Excellent verbal skills, capable of communicating views in a manner that is sensitive to political and commercial interests Upon employment, employees should also have a sound awareness of the Company's Information, Quality, Environmental and Energy Management Systems. Additional Information WHAT WE OFFER 25 days annual leave, plus bank holidays Profit-related Bonus (discretionary) Reward and recognition schemes Flexible working Private Bupa healthcare Life Assurance (up to 4 times annual salary) Matched pension contributions Season Ticket Loan Cycle to work scheme Buy and Sell annual leave Reimbursement of eye test and up to £50 towards glasses or contacts Corporate gym rates Employee Assistance Programme Summer and Christmas parties, along with
Talan UK & Ireland (part of the Talan Group) is an expert provider of professional services. Our vision and mission is to take positive action in a complex world for the future good of people and the environment and to enlighten and enable our clients' transformation in an increasingly complex world. We are purpose-driven, working across multiple sectors, tackling social and environmental challenges, improving and simplify the way markets work, harnessing the power of digital transformation and ensuring data is protected and used ethically. Talan UK & Ireland provides a range of consultancy and outsourcing capabilities including programme management, market design and governance. We also have extensive and award-winning capabilities across cyber security, data privacy and digital transformation. We are IIP Gold accredited and Great Place to Work accredited. The nature of what we do means we are very much a people business. The contribution every member of the team makes to our diverse range of experience, skills and personalities is valued. We invest heavily in learning and development to enable our people to develop skills and gain experience which will enhance career prospects for life. Many who started their careers with us have rapidly progressed to more senior positions. No two days are the same, but we believe in a flexible approach to working which we know our employees value. Job Description The Role We are recruiting an ambitious and technically accomplished Solutions Architect to join our Digital business unit as a Principal Consultant. You will lead the design and delivery of scalable, secure, and cloud-native platforms across Energy (including Low Carbon and UK regulatory systems), Financial Services, Public Sector, and Healthcare domains. This is a strategic and hands-on role, central to enabling successful digital change initiatives for our clients. You'll work with a team of experts to architect solutions that bridge business strategy with technical execution-while contributing to governance, delivery, and continuous improvement across a fast-evolving landscape. Responsibilities Lead the design and delivery of platforms across domains, be it Energy, Finance, Public Sector, Healthcare or other domains. Define and communicate clear solution requirements to support technology-enabled change. Act as a functional and technical expert across project implementation and release cycles. Set up and manage technical governance frameworks and programme-level architecture. Participate in design reviews, identifying risks, dependencies, and improvement opportunities. Architect cloud-native systems using Azure, AWS, and Oracle Cloud. Apply Service-Oriented Architecture (SOA) and Domain-Driven Design (DDD) principles. Design event-driven systems using Kafka and Pub/Sub. Lead API design, integration strategies, and legacy modernization to microservices. Contribute to Disaster Recovery planning and platform resilience. Implement Identity and Access Management (IDAM) and enterprise security architecture. Support data architecture using Databricks, Snowflake, ETL pipelines, and Big Data tools. Champion Data Governance practices including classification, cataloging, and lineage. Ensure compliance with ISO 27001, GDPR, PCI DSS, and other security standards. Embed DevSecOps principles into CI/CD pipelines and platform delivery. Produce High-Level and Low-Level Designs (HLD/LLD) and Solution Architecture Documents (SAD). Competitive Salary- plus bonus and excellent benefits package Qualifications Requirements Qualifications & Certifications Relevant Master's Degree or equivalent TOGAF Certified or strong familiarity with TOGAF principles. Proven experience leading technical teams and delivering architecture across multiple sectors. Build trusted relationships with stakeholders to align solution design with business strategy and technical architecture. Further develop working practices and processes across the Digital business unit Collaborate with mobile and web development teams for seamless integration. Support business development initiatives, contributing to bids and proposals. Business Analysis experience and stakeholder engagement skills. Security - ISO 27001, GDPR, PCI DSS, IDAM, DevSecOps Agile - SAFe, DevOps, Scrum Collaboration - Stakeholder Engagement, Governance, Team Mentoring Business - Business Analysis, Bid Support, Multi-sector Delivery Upon employment, employees should also have a sound awareness of the Company's Information, Quality, Environmental and Energy Management Systems. Additional Information WHAT WE OFFER 25 days annual leave, plus bank holidays Profit related Bonus (discretionary) Reward and recognition schemes Flexible working Private Bupa healthcare Life Assurance (up to 4 times annual salary) Matched pension contributions Season Ticket Loan Cycle to work scheme Buy and Sell annual leave Reimbursement of eye test and up to £50 towards glasses or contacts Corporate gym rates Employee Assistance Programme Summer and Christmas parties, along with monthly
Nov 08, 2025
Full time
Talan UK & Ireland (part of the Talan Group) is an expert provider of professional services. Our vision and mission is to take positive action in a complex world for the future good of people and the environment and to enlighten and enable our clients' transformation in an increasingly complex world. We are purpose-driven, working across multiple sectors, tackling social and environmental challenges, improving and simplify the way markets work, harnessing the power of digital transformation and ensuring data is protected and used ethically. Talan UK & Ireland provides a range of consultancy and outsourcing capabilities including programme management, market design and governance. We also have extensive and award-winning capabilities across cyber security, data privacy and digital transformation. We are IIP Gold accredited and Great Place to Work accredited. The nature of what we do means we are very much a people business. The contribution every member of the team makes to our diverse range of experience, skills and personalities is valued. We invest heavily in learning and development to enable our people to develop skills and gain experience which will enhance career prospects for life. Many who started their careers with us have rapidly progressed to more senior positions. No two days are the same, but we believe in a flexible approach to working which we know our employees value. Job Description The Role We are recruiting an ambitious and technically accomplished Solutions Architect to join our Digital business unit as a Principal Consultant. You will lead the design and delivery of scalable, secure, and cloud-native platforms across Energy (including Low Carbon and UK regulatory systems), Financial Services, Public Sector, and Healthcare domains. This is a strategic and hands-on role, central to enabling successful digital change initiatives for our clients. You'll work with a team of experts to architect solutions that bridge business strategy with technical execution-while contributing to governance, delivery, and continuous improvement across a fast-evolving landscape. Responsibilities Lead the design and delivery of platforms across domains, be it Energy, Finance, Public Sector, Healthcare or other domains. Define and communicate clear solution requirements to support technology-enabled change. Act as a functional and technical expert across project implementation and release cycles. Set up and manage technical governance frameworks and programme-level architecture. Participate in design reviews, identifying risks, dependencies, and improvement opportunities. Architect cloud-native systems using Azure, AWS, and Oracle Cloud. Apply Service-Oriented Architecture (SOA) and Domain-Driven Design (DDD) principles. Design event-driven systems using Kafka and Pub/Sub. Lead API design, integration strategies, and legacy modernization to microservices. Contribute to Disaster Recovery planning and platform resilience. Implement Identity and Access Management (IDAM) and enterprise security architecture. Support data architecture using Databricks, Snowflake, ETL pipelines, and Big Data tools. Champion Data Governance practices including classification, cataloging, and lineage. Ensure compliance with ISO 27001, GDPR, PCI DSS, and other security standards. Embed DevSecOps principles into CI/CD pipelines and platform delivery. Produce High-Level and Low-Level Designs (HLD/LLD) and Solution Architecture Documents (SAD). Competitive Salary- plus bonus and excellent benefits package Qualifications Requirements Qualifications & Certifications Relevant Master's Degree or equivalent TOGAF Certified or strong familiarity with TOGAF principles. Proven experience leading technical teams and delivering architecture across multiple sectors. Build trusted relationships with stakeholders to align solution design with business strategy and technical architecture. Further develop working practices and processes across the Digital business unit Collaborate with mobile and web development teams for seamless integration. Support business development initiatives, contributing to bids and proposals. Business Analysis experience and stakeholder engagement skills. Security - ISO 27001, GDPR, PCI DSS, IDAM, DevSecOps Agile - SAFe, DevOps, Scrum Collaboration - Stakeholder Engagement, Governance, Team Mentoring Business - Business Analysis, Bid Support, Multi-sector Delivery Upon employment, employees should also have a sound awareness of the Company's Information, Quality, Environmental and Energy Management Systems. Additional Information WHAT WE OFFER 25 days annual leave, plus bank holidays Profit related Bonus (discretionary) Reward and recognition schemes Flexible working Private Bupa healthcare Life Assurance (up to 4 times annual salary) Matched pension contributions Season Ticket Loan Cycle to work scheme Buy and Sell annual leave Reimbursement of eye test and up to £50 towards glasses or contacts Corporate gym rates Employee Assistance Programme Summer and Christmas parties, along with monthly
Gemserv is an expert provider of professional services. We are purpose-driven, working across multiple sectors including energy, low carbon, the public sector, and health to tackle today's social and environmental challenges. Established in 2002, the business provides a range of consultancy and outsourcing capabilities, including programme management, market design, and governance. We also have extensive and award-winning capabilities across cybersecurity, data privacy, and digital transformation. We are a B Corp, IIP Gold accredited, and a Financial Times Leading Management Consultancy for 2021 and 2022. Our purpose is to make things that matter work better for everyone. The nature of what we do means we are very much a people business. The contribution every member of the team makes to our diverse range of experience, skills, and personalities is valued. We invest heavily in learning and development to enable our people to develop skills and gain experience, which will enhance career prospects. Many who started their careers with us have rapidly progressed to more senior positions. At Gemserv, no two days are the same, but we believe in a flexible approach to working, which we know our employees value. We also offer an attractive package of benefits in addition to highly competitive salaries, including pension and healthcare, season ticket loans, discounted gym membership, Cycle to Work scheme, and more. Job Description Heat Networks are vital in making net zero a reality in the UK. They are a proven, cost-effective way of providing reliable, efficient, low-carbon heat at a fair price to consumers, while supporting local regeneration. Gemserv is working with the UK Government to deliver the Heat Network Transformation Programme, which includes the Heat Networks Investment Project (HNIP), the Green Heat Network Fund (GHNF) and the Heat Network Efficiency Scheme (HNES) to support the commercialisation and construction of heat networks, as well as improving the operational performance of existing infrastructure. We are also helping to develop the Heat Network Technical Assurance Scheme (HNTAS), which will drive up standards across the industry and ensure that heat networks meet a minimum level of performance and reliability. Additionally, our team has worked with local authorities to help them understand the skills and knowledge required to build and maintain heat networks in their regions. Gemserv is the Shadow Service Provider to DESNZ in relation to the Heat Networks Technical Assurance Scheme (HNTAS). HNTAS is the set of technical standards being developed for heat networks to adhere to following the introduction of heat network regulations. The SSP's role has been to develop those technical standards and to pilot their use in practice with real networks ahead of go-live. We work with technical partners to deliver these specialist services, whilst Gemserv is developing and implementing the assessment and certification processes, governance, audit, oversight, and change management frameworks that will accompany the enduring implementation. The Role We're looking for an experienced individual to act as the Technical Liaison between Gemserv and its technical specialist delivery partners in the delivery of services related to HNTAS. Responsibilities Act as an advisor between the Gemserv delivery team and technical delivery partners Triage of technical issues in scheme design and delivery, and assessment of solutions proposed by technical partners. Development/curation of non-technical scheme rules, e.g., assessment approach Managing any conflicts of interest (real or perceived) between the technical partners' HNTAS role and their role in the wider market. Developing and delivering communications content concerning both technical and non-technical aspects of HNTAS Participation in HNTAS governance processes and decision-making, including provision of advice to industry-led change committees. Second line helpdesk and delivery support - triages and reduces the volume of matters that require technical partner involvement. Qualifications Requirements Minimum 10 years' experience in governance / regulatory/ outsourced service delivery roles Minimum 5 years' experience in the heat networks sector, preferably in a technical role, but at minimum, having a working understanding of technical matters relevant to the role. Experience of formal technical audit/assessment/certification, ideally with in a UKAS-accredited environment. Strong communicator with excellent interpersonal skills, with the ability to adapt approach for technical and non-technical audiences. Upon employment, employees should also have a sound awareness of the Company's Information, Quality, Environmental and Energy Management Systems. Additional Information WHAT WE OFFER 25 days annual leave, plus bank holidays Reward and recognition schemes Flexible working Private Bupa healthcare Life Assurance (up to 4 times annual salary) Matched pension contributions Season Ticket Loan Cycle to work scheme Buy and Sell annual leave Reimbursement of eye test and up to £50 towards glasses or contacts Corporate gym rates Employee Assistance Programme Summer and Christmas parties, along with monthly
Nov 03, 2025
Full time
Gemserv is an expert provider of professional services. We are purpose-driven, working across multiple sectors including energy, low carbon, the public sector, and health to tackle today's social and environmental challenges. Established in 2002, the business provides a range of consultancy and outsourcing capabilities, including programme management, market design, and governance. We also have extensive and award-winning capabilities across cybersecurity, data privacy, and digital transformation. We are a B Corp, IIP Gold accredited, and a Financial Times Leading Management Consultancy for 2021 and 2022. Our purpose is to make things that matter work better for everyone. The nature of what we do means we are very much a people business. The contribution every member of the team makes to our diverse range of experience, skills, and personalities is valued. We invest heavily in learning and development to enable our people to develop skills and gain experience, which will enhance career prospects. Many who started their careers with us have rapidly progressed to more senior positions. At Gemserv, no two days are the same, but we believe in a flexible approach to working, which we know our employees value. We also offer an attractive package of benefits in addition to highly competitive salaries, including pension and healthcare, season ticket loans, discounted gym membership, Cycle to Work scheme, and more. Job Description Heat Networks are vital in making net zero a reality in the UK. They are a proven, cost-effective way of providing reliable, efficient, low-carbon heat at a fair price to consumers, while supporting local regeneration. Gemserv is working with the UK Government to deliver the Heat Network Transformation Programme, which includes the Heat Networks Investment Project (HNIP), the Green Heat Network Fund (GHNF) and the Heat Network Efficiency Scheme (HNES) to support the commercialisation and construction of heat networks, as well as improving the operational performance of existing infrastructure. We are also helping to develop the Heat Network Technical Assurance Scheme (HNTAS), which will drive up standards across the industry and ensure that heat networks meet a minimum level of performance and reliability. Additionally, our team has worked with local authorities to help them understand the skills and knowledge required to build and maintain heat networks in their regions. Gemserv is the Shadow Service Provider to DESNZ in relation to the Heat Networks Technical Assurance Scheme (HNTAS). HNTAS is the set of technical standards being developed for heat networks to adhere to following the introduction of heat network regulations. The SSP's role has been to develop those technical standards and to pilot their use in practice with real networks ahead of go-live. We work with technical partners to deliver these specialist services, whilst Gemserv is developing and implementing the assessment and certification processes, governance, audit, oversight, and change management frameworks that will accompany the enduring implementation. The Role We're looking for an experienced individual to act as the Technical Liaison between Gemserv and its technical specialist delivery partners in the delivery of services related to HNTAS. Responsibilities Act as an advisor between the Gemserv delivery team and technical delivery partners Triage of technical issues in scheme design and delivery, and assessment of solutions proposed by technical partners. Development/curation of non-technical scheme rules, e.g., assessment approach Managing any conflicts of interest (real or perceived) between the technical partners' HNTAS role and their role in the wider market. Developing and delivering communications content concerning both technical and non-technical aspects of HNTAS Participation in HNTAS governance processes and decision-making, including provision of advice to industry-led change committees. Second line helpdesk and delivery support - triages and reduces the volume of matters that require technical partner involvement. Qualifications Requirements Minimum 10 years' experience in governance / regulatory/ outsourced service delivery roles Minimum 5 years' experience in the heat networks sector, preferably in a technical role, but at minimum, having a working understanding of technical matters relevant to the role. Experience of formal technical audit/assessment/certification, ideally with in a UKAS-accredited environment. Strong communicator with excellent interpersonal skills, with the ability to adapt approach for technical and non-technical audiences. Upon employment, employees should also have a sound awareness of the Company's Information, Quality, Environmental and Energy Management Systems. Additional Information WHAT WE OFFER 25 days annual leave, plus bank holidays Reward and recognition schemes Flexible working Private Bupa healthcare Life Assurance (up to 4 times annual salary) Matched pension contributions Season Ticket Loan Cycle to work scheme Buy and Sell annual leave Reimbursement of eye test and up to £50 towards glasses or contacts Corporate gym rates Employee Assistance Programme Summer and Christmas parties, along with monthly
London or Birmingham office, hybrid working Talan (part of the Talan Group) is an expert provider of professional services. Our vision and mission is to take positive action in a complex world for the future good of people and the environment and to enlighten and enable our clients' transformation in an increasingly complex world. We are purpose-driven, working across multiple sectors, tackling social and environmental challenges, improving and simplify the way markets work, harnessing the power of digital transformation and ensuring data is protected and used ethically. Established in 2002 as Gemserv Limited, Talan provides a range of consultancy and outsourcing capabilities including programme management, market design and governance. We also have extensive and award-winning capabilities across cyber security, data privacy and digital transformation. We are a B Corp, IIP Gold accredited and Great Place to Work accredited. The nature of what we do means we are very much a people business. The contribution every member of the team makes to our diverse range of experience, skills and personalities is valued. We invest heavily in learning and development to enable our people to develop skills and gain experience which will enhance career prospects for life. Many who started their careers with us have rapidly progressed to more senior positions. No two days are the same, but we believe in a flexible approach to working which we know our employees value. Job Description The Role To apply for this role, please submit your CV along with a cover letter. The role sits within a small, dynamic, and impactful team. You will be joining the Policy Insights and Engagement team, which works across all our low carbon projects, helping our clients understand what net zero means to them, assess the challenges, and identify solutions. A key part of the role is advising on how our clients can influence change. The successful applicant will be interested in low carbon policy, shaping energy markets, and be able to provide objective, evidence based arguments that influence how we think about, generate, and use energy. Our work is designed to strengthen the voice of our clients to influence change at a national level and to ensure that we transition to a low carbon economy, protect our environment, and minimise the impact of climate change. You will work across a portfolio of clients, including trade associations, low carbon technology manufacturers, local authorities, and national government across the sustainability, heat decarbonisation, energy efficiency, and smart tech debates. The successful applicant will have a demonstrated interest in low carbon energy or sustainability and the potential to develop deep subject matter expertise. Candidates must be organised and methodical, whilst also having the ability to manage competing workloads. Technical understanding of energy efficiency and retrofit technologies would be very valuable. This is a great opportunity for an individual interested in sustainability and the low carbon transition to work within a highly motivated team to help achieve action on climate change. Responsibilities Work across a diverse portfolio of government funding programmes, public affairs tasks, and research projects. This will involve identifying and coordinating inputs from other members of the Gemserv team. Lead delivery teams that conduct desk based research that analyses low carbon policy proposals (related to energy, buildings, and other environmental issues), and industry changes. Quality assure/review the work of junior team members to ensure client satisfaction and high standards are met. Author reports including policy position or advocacy papers, market research reports, policy insight pieces, client briefings, blogs, and contribute content for other works where necessary. Support the delivery of innovation projects and government funding schemes by providing administrative support, inclusive of drafting correspondence, document processing, and analytics. Leading the delivery of and coordinating workshops and events using a variety of tools to gain insight and encourage debate. Visualise data and present findings in an impactful way to engage stakeholders. Integrate and articulate client positions in responses to government consultations, inquiries, and calls for evidence. Keep abreast of policy and parliamentary developments and deliver insight to clients and the team. Present briefings, research findings for and with (potential and current) clients, at external events and at meetings with a variety of organisations. Support the development of research methodologies to support evidence based policy recommendations. Attend meetings with government officials and key stakeholders to communicate client positions and influence the policy landscape. Support business development activities by identifying opportunities for growth through networking and developing good relationships with people in the industry. Competitive salary plus an excellent benefits package Office Location - London or Birmingham, hybrid working To apply for this role, please submit your CV along with a cover letter. Qualifications Requirements Experience and qualifications - the successful applicant will have a relevant degree (2:1 minimum), for example, climate change, energy, geography, politics, or sustainability, etc. Research, industry, or government experience would be beneficial. They will ideally have 1 3 years of professional experience in a research, consulting, or project management role. Communication - we need to be able to convert complex issues into easily understood analysis, reportsand presentations. We regularly develop and publish high quality reports proposing policy solutions to the Government and industry. Attention to detail and the ability to produce clear, concise and accurate written documentation is essential. You will need excellent oral communication skills and feel confident communicating your ideas appropriately at all levels of the organisations that we engage with. This will include leading and presenting at meetings, roundtables, and conferences. Organisation and time management - the nature of our work requires an ability to handle competing priorities/deadlines whilst delivering high quality outputs. We are looking for someone who is well organised and can develop and implement work plans to ensure that deadlines are met. Relationship building - an important part of the role is to develop successful relationships with clients, policy makers and other relevant stakeholders. You will be able to build strong relationships internally and externally; you will be a successful team player who is committed to working collaboratively. Passion and dedication - we are passionate about the low carbon transition, and we are dedicated to ensuring that the future of our planet is both different and better and we want you to share that passion. The successful applicant will demonstrate a passion for supporting the move to a greener economy. Technical understanding and experience of energy efficiency and retrofit technologies would be advantageous but is not a prerequisite Upon employment, employees should also have a sound awareness of the Company's Information, Quality, Environmental and Energy Management Systems. Additional Information WHAT WE OFFER 25 days annual leave, plus bank holidays Reward and recognition schemes Flexible working Private Bupa healthcare Life Assurance (up to 4 times annual salary) Matched pension contributions Season Ticket Loan Cycle to work scheme Buy and Sell annual leave Reimbursement of eye test and up to £50 towards glasses or contacts Corporate gym rates Employee Assistance Programme Summer and Christmas parties, along with monthly
Nov 03, 2025
Full time
London or Birmingham office, hybrid working Talan (part of the Talan Group) is an expert provider of professional services. Our vision and mission is to take positive action in a complex world for the future good of people and the environment and to enlighten and enable our clients' transformation in an increasingly complex world. We are purpose-driven, working across multiple sectors, tackling social and environmental challenges, improving and simplify the way markets work, harnessing the power of digital transformation and ensuring data is protected and used ethically. Established in 2002 as Gemserv Limited, Talan provides a range of consultancy and outsourcing capabilities including programme management, market design and governance. We also have extensive and award-winning capabilities across cyber security, data privacy and digital transformation. We are a B Corp, IIP Gold accredited and Great Place to Work accredited. The nature of what we do means we are very much a people business. The contribution every member of the team makes to our diverse range of experience, skills and personalities is valued. We invest heavily in learning and development to enable our people to develop skills and gain experience which will enhance career prospects for life. Many who started their careers with us have rapidly progressed to more senior positions. No two days are the same, but we believe in a flexible approach to working which we know our employees value. Job Description The Role To apply for this role, please submit your CV along with a cover letter. The role sits within a small, dynamic, and impactful team. You will be joining the Policy Insights and Engagement team, which works across all our low carbon projects, helping our clients understand what net zero means to them, assess the challenges, and identify solutions. A key part of the role is advising on how our clients can influence change. The successful applicant will be interested in low carbon policy, shaping energy markets, and be able to provide objective, evidence based arguments that influence how we think about, generate, and use energy. Our work is designed to strengthen the voice of our clients to influence change at a national level and to ensure that we transition to a low carbon economy, protect our environment, and minimise the impact of climate change. You will work across a portfolio of clients, including trade associations, low carbon technology manufacturers, local authorities, and national government across the sustainability, heat decarbonisation, energy efficiency, and smart tech debates. The successful applicant will have a demonstrated interest in low carbon energy or sustainability and the potential to develop deep subject matter expertise. Candidates must be organised and methodical, whilst also having the ability to manage competing workloads. Technical understanding of energy efficiency and retrofit technologies would be very valuable. This is a great opportunity for an individual interested in sustainability and the low carbon transition to work within a highly motivated team to help achieve action on climate change. Responsibilities Work across a diverse portfolio of government funding programmes, public affairs tasks, and research projects. This will involve identifying and coordinating inputs from other members of the Gemserv team. Lead delivery teams that conduct desk based research that analyses low carbon policy proposals (related to energy, buildings, and other environmental issues), and industry changes. Quality assure/review the work of junior team members to ensure client satisfaction and high standards are met. Author reports including policy position or advocacy papers, market research reports, policy insight pieces, client briefings, blogs, and contribute content for other works where necessary. Support the delivery of innovation projects and government funding schemes by providing administrative support, inclusive of drafting correspondence, document processing, and analytics. Leading the delivery of and coordinating workshops and events using a variety of tools to gain insight and encourage debate. Visualise data and present findings in an impactful way to engage stakeholders. Integrate and articulate client positions in responses to government consultations, inquiries, and calls for evidence. Keep abreast of policy and parliamentary developments and deliver insight to clients and the team. Present briefings, research findings for and with (potential and current) clients, at external events and at meetings with a variety of organisations. Support the development of research methodologies to support evidence based policy recommendations. Attend meetings with government officials and key stakeholders to communicate client positions and influence the policy landscape. Support business development activities by identifying opportunities for growth through networking and developing good relationships with people in the industry. Competitive salary plus an excellent benefits package Office Location - London or Birmingham, hybrid working To apply for this role, please submit your CV along with a cover letter. Qualifications Requirements Experience and qualifications - the successful applicant will have a relevant degree (2:1 minimum), for example, climate change, energy, geography, politics, or sustainability, etc. Research, industry, or government experience would be beneficial. They will ideally have 1 3 years of professional experience in a research, consulting, or project management role. Communication - we need to be able to convert complex issues into easily understood analysis, reportsand presentations. We regularly develop and publish high quality reports proposing policy solutions to the Government and industry. Attention to detail and the ability to produce clear, concise and accurate written documentation is essential. You will need excellent oral communication skills and feel confident communicating your ideas appropriately at all levels of the organisations that we engage with. This will include leading and presenting at meetings, roundtables, and conferences. Organisation and time management - the nature of our work requires an ability to handle competing priorities/deadlines whilst delivering high quality outputs. We are looking for someone who is well organised and can develop and implement work plans to ensure that deadlines are met. Relationship building - an important part of the role is to develop successful relationships with clients, policy makers and other relevant stakeholders. You will be able to build strong relationships internally and externally; you will be a successful team player who is committed to working collaboratively. Passion and dedication - we are passionate about the low carbon transition, and we are dedicated to ensuring that the future of our planet is both different and better and we want you to share that passion. The successful applicant will demonstrate a passion for supporting the move to a greener economy. Technical understanding and experience of energy efficiency and retrofit technologies would be advantageous but is not a prerequisite Upon employment, employees should also have a sound awareness of the Company's Information, Quality, Environmental and Energy Management Systems. Additional Information WHAT WE OFFER 25 days annual leave, plus bank holidays Reward and recognition schemes Flexible working Private Bupa healthcare Life Assurance (up to 4 times annual salary) Matched pension contributions Season Ticket Loan Cycle to work scheme Buy and Sell annual leave Reimbursement of eye test and up to £50 towards glasses or contacts Corporate gym rates Employee Assistance Programme Summer and Christmas parties, along with monthly
Talan (part of the Talan Group) is an expert provider of professional services. Our vision and mission is to take positive action in a complex world for the future good of people and the environment and to enlighten and enable our clients' transformation in an increasingly complex world. We are purpose-driven, working across multiple sectors, tackling social and environmental challenges, improving and simplify the way markets work, harnessing the power of digital transformation and ensuring data is protected and used ethically. Talan provides a range of consultancy and outsourcing capabilities including programme management, market design and governance. We also have extensive and award-winning capabilities across cyber security, data privacy and digital transformation. We are IIP Gold accredited and Great Place to Work accredited. The nature of what we do means we are very much a people business. The contribution every member of the team makes to our diverse range of experience, skills and personalities is valued. We invest heavily in learning and development to enable our people to develop skills and gain experience which will enhance career prospects for life. Many who started their careers with us have rapidly progressed to more senior positions. No two days are the same, but we believe in a flexible approach to working which we know our employees value. Job Description The Role You will work on a variety of client projects across different sectors, either introducing new technologies and software from scratch or upgrading existing solutions. You will work with a team of experts who will support the solution, development, and management of technical solutions on behalf of Talan's clients. This is an exciting opportunity and is central to ensuring that the Company can deliver and manage the right technical solutions to clients in a fast-changing environment. Responsibilities Accountable for delivering and implementing digital products and services as part of the Digital Transformation project and programme portfolio You will be able to work independently or alongside other specialist roles such as developers (external), Solution Architects, Enterprise Consultants, and Project Managers to deliver innovative solutions to our customers You will be responsible for managing the full project delivery lifecycle to include: Supporting the development of project estimates for new bids Develop and implement a project management strategy appropriate to the client's requirements. Service & technology design, transition, operation, and continual improvement Leading on project planning, scheduling, controlling, and reporting of projects allocated to you Manage risks and ensure solutions to problems are implemented in line with change control processes Full project reporting including progress against plan, budget, and quality Support effective delivery from workstream leads and adherence to quality management standards Ensure regular review of performance and that corrective action plans are implemented for critical projects Drive reviews and understanding of lessons learnt, outputs, and feedback to drive continuous improvement Offer knowledge sessions back to the business to support growth and improve ways of working. This could be done at staff stand-ups, dedicated training sessions, or feedback and ways of working sessions. Build strong working relationships and manage expectations of all stakeholders Ensure projects are followed up with benefit realisation Support future business development initiatives, inputting into bids and proposals as required. Identify opportunities for expansion of services into existing clients and work with business development colleagues to upsell, network, and position for future work and growth. Competitive salary plus bonus and an excellent benefit package. Qualifications Requirements Product and technical solution design and implementation experience Prince 2 Practitioner or equivalent Familiar or accredited with ITIL or TOGAF Able to work in a variety of implementation approaches, Agile and Waterfall 5 years' plus experience in similar role in either a consultancy or digitally enabled business Understanding/ experience of the UK energy market, including business and data architecture/market and regulatory design processes would be beneficial. Upon employment, employees should also have a sound awareness of the Company's Information, Quality, Environmental and Energy Management Systems. Additional Information WHAT WE OFFER 25 days annual leave, plus bank holidays Profit-related Bonus (discretionary) Reward and recognition schemes Flexible working Private Bupa healthcare Life Assurance (up to 4 times annual salary) Matched pension contributions Season Ticket Loan Cycle to work scheme Buy and Sell annual leave Reimbursement of eye test and up to £50 towards glasses or contacts Corporate gym rates Employee Assistance Programme Summer and Christmas parties, along with monthly
Nov 02, 2025
Full time
Talan (part of the Talan Group) is an expert provider of professional services. Our vision and mission is to take positive action in a complex world for the future good of people and the environment and to enlighten and enable our clients' transformation in an increasingly complex world. We are purpose-driven, working across multiple sectors, tackling social and environmental challenges, improving and simplify the way markets work, harnessing the power of digital transformation and ensuring data is protected and used ethically. Talan provides a range of consultancy and outsourcing capabilities including programme management, market design and governance. We also have extensive and award-winning capabilities across cyber security, data privacy and digital transformation. We are IIP Gold accredited and Great Place to Work accredited. The nature of what we do means we are very much a people business. The contribution every member of the team makes to our diverse range of experience, skills and personalities is valued. We invest heavily in learning and development to enable our people to develop skills and gain experience which will enhance career prospects for life. Many who started their careers with us have rapidly progressed to more senior positions. No two days are the same, but we believe in a flexible approach to working which we know our employees value. Job Description The Role You will work on a variety of client projects across different sectors, either introducing new technologies and software from scratch or upgrading existing solutions. You will work with a team of experts who will support the solution, development, and management of technical solutions on behalf of Talan's clients. This is an exciting opportunity and is central to ensuring that the Company can deliver and manage the right technical solutions to clients in a fast-changing environment. Responsibilities Accountable for delivering and implementing digital products and services as part of the Digital Transformation project and programme portfolio You will be able to work independently or alongside other specialist roles such as developers (external), Solution Architects, Enterprise Consultants, and Project Managers to deliver innovative solutions to our customers You will be responsible for managing the full project delivery lifecycle to include: Supporting the development of project estimates for new bids Develop and implement a project management strategy appropriate to the client's requirements. Service & technology design, transition, operation, and continual improvement Leading on project planning, scheduling, controlling, and reporting of projects allocated to you Manage risks and ensure solutions to problems are implemented in line with change control processes Full project reporting including progress against plan, budget, and quality Support effective delivery from workstream leads and adherence to quality management standards Ensure regular review of performance and that corrective action plans are implemented for critical projects Drive reviews and understanding of lessons learnt, outputs, and feedback to drive continuous improvement Offer knowledge sessions back to the business to support growth and improve ways of working. This could be done at staff stand-ups, dedicated training sessions, or feedback and ways of working sessions. Build strong working relationships and manage expectations of all stakeholders Ensure projects are followed up with benefit realisation Support future business development initiatives, inputting into bids and proposals as required. Identify opportunities for expansion of services into existing clients and work with business development colleagues to upsell, network, and position for future work and growth. Competitive salary plus bonus and an excellent benefit package. Qualifications Requirements Product and technical solution design and implementation experience Prince 2 Practitioner or equivalent Familiar or accredited with ITIL or TOGAF Able to work in a variety of implementation approaches, Agile and Waterfall 5 years' plus experience in similar role in either a consultancy or digitally enabled business Understanding/ experience of the UK energy market, including business and data architecture/market and regulatory design processes would be beneficial. Upon employment, employees should also have a sound awareness of the Company's Information, Quality, Environmental and Energy Management Systems. Additional Information WHAT WE OFFER 25 days annual leave, plus bank holidays Profit-related Bonus (discretionary) Reward and recognition schemes Flexible working Private Bupa healthcare Life Assurance (up to 4 times annual salary) Matched pension contributions Season Ticket Loan Cycle to work scheme Buy and Sell annual leave Reimbursement of eye test and up to £50 towards glasses or contacts Corporate gym rates Employee Assistance Programme Summer and Christmas parties, along with monthly
Talan (part of the Talan Group) is an expert provider of professional services. Our vision and mission is to take positive action in a complex world for the future good of people and the environment and to enlighten and enable our clients' transformation in an increasingly complex world. We are purpose-driven, working across multiple sectors, tackling social and environmental challenges, improving and simplifying the way markets work, harnessing the power of digital transformation and ensuring data is protected and used ethically. Talan provides a range of consultancy and outsourcing capabilities including programme management, market design and governance. We also have extensive and award winning capabilities across cyber security, data privacy and digital transformation. We are IIP Gold accredited and Great Place to Work accredited. The nature of what we do means we are very much a people business. The contribution every member of the team makes to our diverse range of experience, skills and personalities is valued. We invest heavily in learning and development to enable our people to develop skills and gain experience which will enhance career prospects for life. Many who started their careers with us have rapidly progressed to more senior positions. No two days are the same, but we believe in a flexible approach to working which we know our employees value. Job Description The Role A sharp, motivated Junior Corporate Sales Executive to join our growing UK team. This is a hands on role with real growth potential, ideal for someone who's eager to learn, contribute, and evolve into a trusted advisor for enterprise clients. You'll be supported by an experienced sales coach who will guide your development, help you master the art of consultative selling, and ensure you're set up for success. Responsibilities Respond to RFPs and RFIs with precision, clarity, and compelling storytelling Collaborate with senior sales and delivery teams to shape winning proposals Research target accounts and support outreach strategies Maintain CRM hygiene and assist in pipeline reporting Contribute to client presentations and pitch decks Learn the ropes of enterprise sales in a collaborative, fast paced environment Competitive salary plus excellent benefits package Qualifications Requirements Strong writing skills and attention to detail, your words will win deals A curious, entrepreneurial mindset and a hunger to grow Excellent communication and interpersonal skills Ability to work independently and as part of a team Experience in sales, consulting or tech is a plus, but not required Upon employment, employees should also have a sound awareness of the Company's Information, Quality, Environmental and Energy Management Systems. Additional Information WHAT WE OFFER 25 days annual leave, plus bank holidays Reward and recognition schemes Flexible working Private Bupa healthcare Life Assurance (up to 4 times annual salary) Matched pension contributions Season Ticket Loan Cycle to work scheme Buy and Sell annual leave Reimbursement of eye test and up to £50 towards glasses or contacts Corporate gym rates Employee Assistance Programme Summer and Christmas parties, along with monthly
Oct 30, 2025
Full time
Talan (part of the Talan Group) is an expert provider of professional services. Our vision and mission is to take positive action in a complex world for the future good of people and the environment and to enlighten and enable our clients' transformation in an increasingly complex world. We are purpose-driven, working across multiple sectors, tackling social and environmental challenges, improving and simplifying the way markets work, harnessing the power of digital transformation and ensuring data is protected and used ethically. Talan provides a range of consultancy and outsourcing capabilities including programme management, market design and governance. We also have extensive and award winning capabilities across cyber security, data privacy and digital transformation. We are IIP Gold accredited and Great Place to Work accredited. The nature of what we do means we are very much a people business. The contribution every member of the team makes to our diverse range of experience, skills and personalities is valued. We invest heavily in learning and development to enable our people to develop skills and gain experience which will enhance career prospects for life. Many who started their careers with us have rapidly progressed to more senior positions. No two days are the same, but we believe in a flexible approach to working which we know our employees value. Job Description The Role A sharp, motivated Junior Corporate Sales Executive to join our growing UK team. This is a hands on role with real growth potential, ideal for someone who's eager to learn, contribute, and evolve into a trusted advisor for enterprise clients. You'll be supported by an experienced sales coach who will guide your development, help you master the art of consultative selling, and ensure you're set up for success. Responsibilities Respond to RFPs and RFIs with precision, clarity, and compelling storytelling Collaborate with senior sales and delivery teams to shape winning proposals Research target accounts and support outreach strategies Maintain CRM hygiene and assist in pipeline reporting Contribute to client presentations and pitch decks Learn the ropes of enterprise sales in a collaborative, fast paced environment Competitive salary plus excellent benefits package Qualifications Requirements Strong writing skills and attention to detail, your words will win deals A curious, entrepreneurial mindset and a hunger to grow Excellent communication and interpersonal skills Ability to work independently and as part of a team Experience in sales, consulting or tech is a plus, but not required Upon employment, employees should also have a sound awareness of the Company's Information, Quality, Environmental and Energy Management Systems. Additional Information WHAT WE OFFER 25 days annual leave, plus bank holidays Reward and recognition schemes Flexible working Private Bupa healthcare Life Assurance (up to 4 times annual salary) Matched pension contributions Season Ticket Loan Cycle to work scheme Buy and Sell annual leave Reimbursement of eye test and up to £50 towards glasses or contacts Corporate gym rates Employee Assistance Programme Summer and Christmas parties, along with monthly
Overview Talan is an international consulting group in innovation and transformation through technology. For 20 years, Talan has been advising companies and administrations. The group supports them and implements their transformation and innovation projects internationally. Present on five continents, the group achieved a turnover of 800 million euros in 2024 for more than 8,000 consultants and aims to exceed the one billion € turnover mark by 2025. To work at one of our clients, we are seeking an IT Quant Job Description The Global MarketsQuantitative Research division of our client is in charge of the modelling, pricing & risk management developments for the entire offering of products within the Global Markets activity. The team operates globally with representatives in London, Paris, Asia, and New York and plays a critical role in providing innovative solutions. Inside GMQR, Histo team works on a wide range of applications, from booking systems, real time price computation to market data storage and high performance transfer, and a wide range of tasks from algorithm design and refinement, user experience to hardware selection and network performance analysis. One of our missions is also to providequantsupport services for the Delta One trading desks, that's why we are currently looking for 2 ITQuantconsultant (one junior 0 to 3 years of experience and one senior 7 to 10 years of experience). The ideal candidate will possess strong technical skills, problem-solving abilities, and effective teamwork. Responsibilities Strengthen and enhance reliability of solutions dedicated to ETF market making activity Build scalable systems for large-scale data analysis and experimentation Evaluate and implement third-party tools and data sources Ensure that Risks and P&L are properly assessed and computed Contribute to research discussions and improve methodologies
Oct 30, 2025
Full time
Overview Talan is an international consulting group in innovation and transformation through technology. For 20 years, Talan has been advising companies and administrations. The group supports them and implements their transformation and innovation projects internationally. Present on five continents, the group achieved a turnover of 800 million euros in 2024 for more than 8,000 consultants and aims to exceed the one billion € turnover mark by 2025. To work at one of our clients, we are seeking an IT Quant Job Description The Global MarketsQuantitative Research division of our client is in charge of the modelling, pricing & risk management developments for the entire offering of products within the Global Markets activity. The team operates globally with representatives in London, Paris, Asia, and New York and plays a critical role in providing innovative solutions. Inside GMQR, Histo team works on a wide range of applications, from booking systems, real time price computation to market data storage and high performance transfer, and a wide range of tasks from algorithm design and refinement, user experience to hardware selection and network performance analysis. One of our missions is also to providequantsupport services for the Delta One trading desks, that's why we are currently looking for 2 ITQuantconsultant (one junior 0 to 3 years of experience and one senior 7 to 10 years of experience). The ideal candidate will possess strong technical skills, problem-solving abilities, and effective teamwork. Responsibilities Strengthen and enhance reliability of solutions dedicated to ETF market making activity Build scalable systems for large-scale data analysis and experimentation Evaluate and implement third-party tools and data sources Ensure that Risks and P&L are properly assessed and computed Contribute to research discussions and improve methodologies
Location: London Company: Talan Type: Full-time About Talan Talan is a global consulting group specialising in business and IT transformation, with a strong presence in financial markets, digital innovation, and data-driven technologies. We partner with leading financial institutions to deliver innovative solutions that drive performance and resilience. We are looking for a highly skilled eFX Java Developer with a strong background in front-office systems, low-latency trading platforms, and real-time market connectivity to join our team. Key Responsibilities Design, develop, and maintain low-latency Java applications supporting electronic FX (eFX) trading systems. Collaborate with front-office teams to build and enhance connectivity, market data, pricing, and hedging components. Implement algorithmic trading strategies and optimize trading performance. Work with FIX protocol and other market connectivity layers to ensure robust trade execution and data integrity. Optimize performance through garbage collection-aware techniques, multithreading, and fine-tuned system design. Monitor and improve application performance by designing and maintaining appropriate metrics and KPIs. Collaborate with infrastructure teams to ensure ultra-low-latency, high-throughput, and resilient systems. Participate in code reviews, design sessions, and architecture discussions for high-performance systems. Analyse and troubleshoot production issues, including network-level packet analysis (Wireshark) and Solace message bus troubleshooting. Stay up to date with emerging technologies in FX trading, crypto markets, and distributed systems. Key Skills & Experience Strong hands-on experience with Core Java, including multithreading, concurrency, and low-latency techniques. Proven front-office experience in FX or e-trading environments. Experience in connectivity, market data, core pricing, and hedging strategies. Deep understanding of FIX protocol and electronic trading workflows. Expertise in Linux-based development and performance tuning. Experience with garbage collection-aware coding, real-time systems, and machine-level performance optimization. Strong grasp of Solace messaging, networking fundamentals, 10GbE, and multicast environments. Experience with Wireshark or similar tools for packet analysis and latency diagnostics. Exposure to crypto trading platforms or digital asset markets. Familiarity with machine sympathy principles and high-performance system design. Experience designing real-time mission-critical applications with message bus technologies. Knowledge of performance monitoring tools and metrics instrumentation frameworks.
Oct 29, 2025
Full time
Location: London Company: Talan Type: Full-time About Talan Talan is a global consulting group specialising in business and IT transformation, with a strong presence in financial markets, digital innovation, and data-driven technologies. We partner with leading financial institutions to deliver innovative solutions that drive performance and resilience. We are looking for a highly skilled eFX Java Developer with a strong background in front-office systems, low-latency trading platforms, and real-time market connectivity to join our team. Key Responsibilities Design, develop, and maintain low-latency Java applications supporting electronic FX (eFX) trading systems. Collaborate with front-office teams to build and enhance connectivity, market data, pricing, and hedging components. Implement algorithmic trading strategies and optimize trading performance. Work with FIX protocol and other market connectivity layers to ensure robust trade execution and data integrity. Optimize performance through garbage collection-aware techniques, multithreading, and fine-tuned system design. Monitor and improve application performance by designing and maintaining appropriate metrics and KPIs. Collaborate with infrastructure teams to ensure ultra-low-latency, high-throughput, and resilient systems. Participate in code reviews, design sessions, and architecture discussions for high-performance systems. Analyse and troubleshoot production issues, including network-level packet analysis (Wireshark) and Solace message bus troubleshooting. Stay up to date with emerging technologies in FX trading, crypto markets, and distributed systems. Key Skills & Experience Strong hands-on experience with Core Java, including multithreading, concurrency, and low-latency techniques. Proven front-office experience in FX or e-trading environments. Experience in connectivity, market data, core pricing, and hedging strategies. Deep understanding of FIX protocol and electronic trading workflows. Expertise in Linux-based development and performance tuning. Experience with garbage collection-aware coding, real-time systems, and machine-level performance optimization. Strong grasp of Solace messaging, networking fundamentals, 10GbE, and multicast environments. Experience with Wireshark or similar tools for packet analysis and latency diagnostics. Exposure to crypto trading platforms or digital asset markets. Familiarity with machine sympathy principles and high-performance system design. Experience designing real-time mission-critical applications with message bus technologies. Knowledge of performance monitoring tools and metrics instrumentation frameworks.