Prison Officer HMP Fosse Way LE18 4WS What's in it for you? Your starting salary will be £27,300 pa. increasing to £28,350 after 12 months and increasing again to £32,288 when you reach 3 years' service. We are fully committed to progressing you through your PCO Portfolio or PCO Apprenticeship which would increase your salary to £32,288 as soon as either of these is successfully completed which can realistically be achieved within 12 to 18 months of joining us. We also offer: Opportunity to earn approximately £37,800 including overtime (Whilst we cannot guarantee overtime will always be available, this is based on an average of 4 hrs per week) Clear career development pathways for you to transition quickly into operational management positions with salaries ranging from £36,000 to £42,000. Free parking on site. Free use of the gym. Free food whilst on shift Pension scheme. Health & Wellbeing Benefits. Reward & Recognition scheme. Serco discounts which include cinema, online shopping discounts, leisure centre memberships and you can apply for a Blue Light discount card. Discover lots of information about the Prison Officer role here. Is this the right career for you? Our Prison Officers come with all different work & life experiences, what you've done before doesn't matter, what matters is that you're committed to making a difference to the lives of others. We're focused on transferrable skills and behaviours such as communication, teamwork, resilience, and patience to help people - the rest you'll learn during your 10-week training course and through our experienced colleagues. As a Prison Officer, you'll be at the forefront of ensuring the health, safety, and wellbeing of everyone around you. It's a job where your contribution really counts as you work to give prisoners structure within their lives, encourage positive choices, and support them on their journey to rehabilitation. Day to day you'll be involved in: Supervising prisoners in all aspects of prison wing activity. Overseeing work and education programmes, encouraging prisoners to participate. Operational matters such as prisoner headcounts, prison cell searching, security, and administrative processes. Managing prisoners who are at risk of self-harm. We operate 24/7, all year round meaning you'll cover shifts on days, evenings, weekends, nights, and bank holidays. We value the importance of work-life balance, we operate on a rota basis that allows you the flexibility to enjoy meaningful time off to do the things you enjoy & love. Preparing for your recruitment journey: You'll be invited you to complete an online assessment. If you pass the initial online assessment, we will invite you to attend a virtual competency-based interview, Maths and English assessment. Once you have passed this assessment, we will invite you to HMP Fosse Way for a Welcome Briefing about the Prison and the role, a Group Session, Mobility Assessment and a Visit around the Prison. Once you've passed assessment, we'll invite you to attend a 10-week Initial Training Course (ITC) at the Prison, which requires 100% attendance. This consists of 8 weeks classroom-based training and 2 weeks shadowing to give you a real taste of life on the job. The ITC provides high quality training, you'll complete a Diploma in Custodial Care, First Aid and undergo Control and Restraint training. Why Serco? Meaningful and vital work: Prison Officers are key to ensuring the health, safety and wellbeing of prisoners, staff, and visitors in their prisons. More importantly they play a vital role in reducing reoffending rates amongst prisoners. A world of opportunity: Our prisons hold a huge amount of variety and opportunity, with Officers being able to progress into Ops Management or specialist services such as Psychology, Education, Health, or the Animal unit. Great people: Due to the investment in safeguarding and rehabilitation, our prisons are calmer and may be very different to what you might imagine, but you'll receive all the training and advice you need from friendly and supportive colleagues. Please note that this position is based at HMP Fosse Way in Leicester, which has limited public transport options. Due to the nature of our shift patterns, we strongly encourage applicants to consider their commute time and transportation options before applying. Therefore, we recommend that candidates live within a 30 mile radius of the above location to maintain punctuality, work-life balance, and job satisfaction What else do I need to know This role is exempt from the Rehabilitation of Offenders Act 1974, and all offers of employment are subject to security clearance checks, and satisfactory employment references. You'll be required to provide 5 years of employment and education history as part of these checks. This role is not eligible for Skilled Worker visa sponsorship under current UK Home Office rules, as it does not meet the required salary or skill level criteria. Whilst we encourage applications to other roles, candidates who already have a valid right to work in the UK through other immigration routes or permissions must meet the below minimum eligibility criteria: Have at least two years remaining on your current visa to ensure sufficient time in the role. Have lived in the UK for at least one year, as the vetting process requires a counter-signatory from a recognised professional who has known you for that duration. For general right-to-work guidance, please visit the UK Home Office website. About Serco At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone. By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. Apply Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact j&. At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on j& to discuss.
Sep 21, 2025
Full time
Prison Officer HMP Fosse Way LE18 4WS What's in it for you? Your starting salary will be £27,300 pa. increasing to £28,350 after 12 months and increasing again to £32,288 when you reach 3 years' service. We are fully committed to progressing you through your PCO Portfolio or PCO Apprenticeship which would increase your salary to £32,288 as soon as either of these is successfully completed which can realistically be achieved within 12 to 18 months of joining us. We also offer: Opportunity to earn approximately £37,800 including overtime (Whilst we cannot guarantee overtime will always be available, this is based on an average of 4 hrs per week) Clear career development pathways for you to transition quickly into operational management positions with salaries ranging from £36,000 to £42,000. Free parking on site. Free use of the gym. Free food whilst on shift Pension scheme. Health & Wellbeing Benefits. Reward & Recognition scheme. Serco discounts which include cinema, online shopping discounts, leisure centre memberships and you can apply for a Blue Light discount card. Discover lots of information about the Prison Officer role here. Is this the right career for you? Our Prison Officers come with all different work & life experiences, what you've done before doesn't matter, what matters is that you're committed to making a difference to the lives of others. We're focused on transferrable skills and behaviours such as communication, teamwork, resilience, and patience to help people - the rest you'll learn during your 10-week training course and through our experienced colleagues. As a Prison Officer, you'll be at the forefront of ensuring the health, safety, and wellbeing of everyone around you. It's a job where your contribution really counts as you work to give prisoners structure within their lives, encourage positive choices, and support them on their journey to rehabilitation. Day to day you'll be involved in: Supervising prisoners in all aspects of prison wing activity. Overseeing work and education programmes, encouraging prisoners to participate. Operational matters such as prisoner headcounts, prison cell searching, security, and administrative processes. Managing prisoners who are at risk of self-harm. We operate 24/7, all year round meaning you'll cover shifts on days, evenings, weekends, nights, and bank holidays. We value the importance of work-life balance, we operate on a rota basis that allows you the flexibility to enjoy meaningful time off to do the things you enjoy & love. Preparing for your recruitment journey: You'll be invited you to complete an online assessment. If you pass the initial online assessment, we will invite you to attend a virtual competency-based interview, Maths and English assessment. Once you have passed this assessment, we will invite you to HMP Fosse Way for a Welcome Briefing about the Prison and the role, a Group Session, Mobility Assessment and a Visit around the Prison. Once you've passed assessment, we'll invite you to attend a 10-week Initial Training Course (ITC) at the Prison, which requires 100% attendance. This consists of 8 weeks classroom-based training and 2 weeks shadowing to give you a real taste of life on the job. The ITC provides high quality training, you'll complete a Diploma in Custodial Care, First Aid and undergo Control and Restraint training. Why Serco? Meaningful and vital work: Prison Officers are key to ensuring the health, safety and wellbeing of prisoners, staff, and visitors in their prisons. More importantly they play a vital role in reducing reoffending rates amongst prisoners. A world of opportunity: Our prisons hold a huge amount of variety and opportunity, with Officers being able to progress into Ops Management or specialist services such as Psychology, Education, Health, or the Animal unit. Great people: Due to the investment in safeguarding and rehabilitation, our prisons are calmer and may be very different to what you might imagine, but you'll receive all the training and advice you need from friendly and supportive colleagues. Please note that this position is based at HMP Fosse Way in Leicester, which has limited public transport options. Due to the nature of our shift patterns, we strongly encourage applicants to consider their commute time and transportation options before applying. Therefore, we recommend that candidates live within a 30 mile radius of the above location to maintain punctuality, work-life balance, and job satisfaction What else do I need to know This role is exempt from the Rehabilitation of Offenders Act 1974, and all offers of employment are subject to security clearance checks, and satisfactory employment references. You'll be required to provide 5 years of employment and education history as part of these checks. This role is not eligible for Skilled Worker visa sponsorship under current UK Home Office rules, as it does not meet the required salary or skill level criteria. Whilst we encourage applications to other roles, candidates who already have a valid right to work in the UK through other immigration routes or permissions must meet the below minimum eligibility criteria: Have at least two years remaining on your current visa to ensure sufficient time in the role. Have lived in the UK for at least one year, as the vetting process requires a counter-signatory from a recognised professional who has known you for that duration. For general right-to-work guidance, please visit the UK Home Office website. About Serco At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone. By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. Apply Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact j&. At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on j& to discuss.
Overview Business Support Administrator University Hospital Southampton 37.5 hours per week, Monday - Friday Salary - £24,471.00 per annum, plus Serco benefits. The Business Support Administrator is responsible for providing administrative assistance to the UHS Management Team & wider Contract, including management of weekly service line rosters, daily management and maintenance of the time and attendance system (Workforce Management), which will inform the payroll, maintenance of the annual leave process, further administrative support as required, supporting project activity, managing the purchasing and the procurement processes, managing front line staff vacancies and supporting with recruitment as required, and supporting the Business support manager with payroll. Main Accountabilities: Responsible for working with service line managers for the forecasting, allocation and agency bookings for service line rosters. Responsible for the reconciliation of overtime and agency use against weekly and monthly payroll. Point of contact for all agency bookings and liaison with agencies, including invoicing. Coordinate production of reports and activities in support of contract governance as requested Provide detailed, efficient and timely data entry into the time and attendance system to ensure all employees on contract are paid correctly. Produce regular reports relating to the distribution of worked and non-worked hours on the contract. Daily management of the time and attendance system to ensure all employee information is accurate and up to date. Responsible for working with the service line managers to ensure the accurate recording of hours for all Serco staff and agency staff against service line rosters, this includes the tracking of overtime and reconciliation against weekly and monthly payroll. Provide administrative support (including minute and note taking) to all management team processes and meetings as requested. Support BS Manager with payroll administration including completing, gaining the required approval and sending all necessary forms to payroll for processing; scanning payroll documentation before cut off deadline; thorough checking of payroll information using agreed company process; dealing with ad hoc payroll queries, and acting as a gatekeeper for payroll changes. Ensuring overtime and sickness absence processes are adhered to and submitted within the appropriate timescales. Responsible for the maintenance of the time and attendance system (Workforce Management), including updating TOM hours, service line schedules, employees' schedules and annual leave entitlements. Support all management team with Workforce management reports. Contract lead for purchasing and procurement (delegated to service lines for domestic, patient catering and retail). Undertake procurement activities in support of contract administration through Guided Buying. Ensure that the vetting and right to work of existing staff and new starters is correctly conducted and recorded. Ensure any ongoing periodic checks are undertaken in the correct timeframe. Coordinate the attendance and administration of training events, staff induction and briefings as required. Support the management team with recruitment and induction/training activity as required. Appropriately raise purchase orders in line with Serco policy and in line with delegated authority levels. Ensure relevant invoices are correctly receipted. Support people management administration tasks as required by contract and service line managers What you will need for the role: Excellent communication skills - builds strong relationships within the team and across the contract. Possesses excellent written and verbal communication skills Highly detailed, conscientious and delivery focused Discrete and able to deal with sensitive information (payroll and HR) Excellent organizational ability with superior time management skills and the capacity to work independently to deliver results with initiative, responsibility and discretion Demonstrates a flexible approach to work, is self-motivated with the ability to juggle multiple priorities Experience of working in a Business Support role Excellent IT skills, particularly in MS Excel, Powerpoint and Word. What we offer Up to 6% contributory pension scheme. 25 days annual leave plus bank holidays. A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Simply Health Plans, and more. Access to a vast range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure, and Hospitality discounts. A fantastic culture and supportive team where you will get the chance to make a positive difference in a company passionate about diversity and inclusion. Company discounts which include cinema, merlin entertainment and online shopping and discounts on mobile phone plans and leisure centre memberships. Interesting and enjoyable work. Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities. All Serco employees must ensure that their current line manager is aware of their application. For confidential enquiries please contact MyHR. Serco are Disability Confident Leader employers and are committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact .
Sep 20, 2025
Full time
Overview Business Support Administrator University Hospital Southampton 37.5 hours per week, Monday - Friday Salary - £24,471.00 per annum, plus Serco benefits. The Business Support Administrator is responsible for providing administrative assistance to the UHS Management Team & wider Contract, including management of weekly service line rosters, daily management and maintenance of the time and attendance system (Workforce Management), which will inform the payroll, maintenance of the annual leave process, further administrative support as required, supporting project activity, managing the purchasing and the procurement processes, managing front line staff vacancies and supporting with recruitment as required, and supporting the Business support manager with payroll. Main Accountabilities: Responsible for working with service line managers for the forecasting, allocation and agency bookings for service line rosters. Responsible for the reconciliation of overtime and agency use against weekly and monthly payroll. Point of contact for all agency bookings and liaison with agencies, including invoicing. Coordinate production of reports and activities in support of contract governance as requested Provide detailed, efficient and timely data entry into the time and attendance system to ensure all employees on contract are paid correctly. Produce regular reports relating to the distribution of worked and non-worked hours on the contract. Daily management of the time and attendance system to ensure all employee information is accurate and up to date. Responsible for working with the service line managers to ensure the accurate recording of hours for all Serco staff and agency staff against service line rosters, this includes the tracking of overtime and reconciliation against weekly and monthly payroll. Provide administrative support (including minute and note taking) to all management team processes and meetings as requested. Support BS Manager with payroll administration including completing, gaining the required approval and sending all necessary forms to payroll for processing; scanning payroll documentation before cut off deadline; thorough checking of payroll information using agreed company process; dealing with ad hoc payroll queries, and acting as a gatekeeper for payroll changes. Ensuring overtime and sickness absence processes are adhered to and submitted within the appropriate timescales. Responsible for the maintenance of the time and attendance system (Workforce Management), including updating TOM hours, service line schedules, employees' schedules and annual leave entitlements. Support all management team with Workforce management reports. Contract lead for purchasing and procurement (delegated to service lines for domestic, patient catering and retail). Undertake procurement activities in support of contract administration through Guided Buying. Ensure that the vetting and right to work of existing staff and new starters is correctly conducted and recorded. Ensure any ongoing periodic checks are undertaken in the correct timeframe. Coordinate the attendance and administration of training events, staff induction and briefings as required. Support the management team with recruitment and induction/training activity as required. Appropriately raise purchase orders in line with Serco policy and in line with delegated authority levels. Ensure relevant invoices are correctly receipted. Support people management administration tasks as required by contract and service line managers What you will need for the role: Excellent communication skills - builds strong relationships within the team and across the contract. Possesses excellent written and verbal communication skills Highly detailed, conscientious and delivery focused Discrete and able to deal with sensitive information (payroll and HR) Excellent organizational ability with superior time management skills and the capacity to work independently to deliver results with initiative, responsibility and discretion Demonstrates a flexible approach to work, is self-motivated with the ability to juggle multiple priorities Experience of working in a Business Support role Excellent IT skills, particularly in MS Excel, Powerpoint and Word. What we offer Up to 6% contributory pension scheme. 25 days annual leave plus bank holidays. A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Simply Health Plans, and more. Access to a vast range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure, and Hospitality discounts. A fantastic culture and supportive team where you will get the chance to make a positive difference in a company passionate about diversity and inclusion. Company discounts which include cinema, merlin entertainment and online shopping and discounts on mobile phone plans and leisure centre memberships. Interesting and enjoyable work. Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities. All Serco employees must ensure that their current line manager is aware of their application. For confidential enquiries please contact MyHR. Serco are Disability Confident Leader employers and are committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact .
Aircraft Engineering Supervisor (Mechanical) (Merlin) RNAS Culdrose, Helston TR12 7RHCompetitive salary with excellent benefits38 hours per week/ Monday - Friday Are you looking to develop a career in aviation supporting the Royal Navy? Do you have hands on aircraft experience? If so, we would love to hear from you. At Serco, we have exciting opportunities for a Mechanical Supervisor (Merlin) to join us at the Royal Navy Air Station (RNAS) Culdrose, Helston.We're proud to support the IMOS (Integrated Merlin Operational Support) and the AESAS (Aircraft Engineering Support and Aviation Support) at RNAS Culdrose, delivering activities ranging from the repair and maintenance of military aircraft to off-aircraft support services. Culdrose is one of the Navy s two principal air bases, and one of the busiest military airfields in the UK.Our Aircraft Engineers will support Aircraft Engineering services at RNAS Culdrose across both AESAS and IMOS Contracts, supporting operational deliverables and interfaces in a highly regulated environment. What you'll need: Minimum of 6 years working in an airworthiness environment, relevant experience for the Merlin aircraft, with a minimum of 2 years hands on experience Hold/have ability to hold Certificate of Competency for Supervisory level Previous experience and a good working knowledge of the following: Merlin Aircraft Engineering and Aircraft Systems Merlin Aircraft Servicing and Support Equipment Lean Operating Procedures Naval Air Publications and Compound Interactive Electronic Technical Publications (CIETP); Health and Safety The Control of Substances Hazardous to Health (COSHH) Regulations; and Tool Control and Quality Practices An understanding of Engineering and Asset Management Systems To have completed or ability to complete Maintenance Human Factors course What we offer: Salary: Competitive salaries with annual reviews Pension: Up to 6% contributory pension scheme Holidays: 29 days' annual leave plus bank holidays Training and development: We offer a wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel ShareSave scheme: Helps you save regularly with the choice to buy Serco shares at a discount at the end of your savings period Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community Charity: You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme. To discover more about our careers in Defence, meet our team, and to find out more about what we offer, please follow this Link. We're also a signatory of the UK Governments Women in Defence Charter, to find out more please click here. Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens, we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. As a proud Disability Confident Leader and holder of the Gold Inclusive Employer Standard, disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.
Sep 19, 2025
Full time
Aircraft Engineering Supervisor (Mechanical) (Merlin) RNAS Culdrose, Helston TR12 7RHCompetitive salary with excellent benefits38 hours per week/ Monday - Friday Are you looking to develop a career in aviation supporting the Royal Navy? Do you have hands on aircraft experience? If so, we would love to hear from you. At Serco, we have exciting opportunities for a Mechanical Supervisor (Merlin) to join us at the Royal Navy Air Station (RNAS) Culdrose, Helston.We're proud to support the IMOS (Integrated Merlin Operational Support) and the AESAS (Aircraft Engineering Support and Aviation Support) at RNAS Culdrose, delivering activities ranging from the repair and maintenance of military aircraft to off-aircraft support services. Culdrose is one of the Navy s two principal air bases, and one of the busiest military airfields in the UK.Our Aircraft Engineers will support Aircraft Engineering services at RNAS Culdrose across both AESAS and IMOS Contracts, supporting operational deliverables and interfaces in a highly regulated environment. What you'll need: Minimum of 6 years working in an airworthiness environment, relevant experience for the Merlin aircraft, with a minimum of 2 years hands on experience Hold/have ability to hold Certificate of Competency for Supervisory level Previous experience and a good working knowledge of the following: Merlin Aircraft Engineering and Aircraft Systems Merlin Aircraft Servicing and Support Equipment Lean Operating Procedures Naval Air Publications and Compound Interactive Electronic Technical Publications (CIETP); Health and Safety The Control of Substances Hazardous to Health (COSHH) Regulations; and Tool Control and Quality Practices An understanding of Engineering and Asset Management Systems To have completed or ability to complete Maintenance Human Factors course What we offer: Salary: Competitive salaries with annual reviews Pension: Up to 6% contributory pension scheme Holidays: 29 days' annual leave plus bank holidays Training and development: We offer a wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel ShareSave scheme: Helps you save regularly with the choice to buy Serco shares at a discount at the end of your savings period Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community Charity: You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme. To discover more about our careers in Defence, meet our team, and to find out more about what we offer, please follow this Link. We're also a signatory of the UK Governments Women in Defence Charter, to find out more please click here. Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens, we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. As a proud Disability Confident Leader and holder of the Gold Inclusive Employer Standard, disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.
Aircraft Technician - Merlin RNAS Culdrose, Helston TR12 7RHCompetitive Salary with excellent benefits 38 hours per week/ Monday- Friday Are you looking to develop a career in aviation supporting the Royal Navy? Do you have hands on aircraft experience? If so, we would love to hear from you.At Serco, we have some exciting opportunities for Aircraft Technicians (Merlin) to join us at the Royal Navy Air Station (RNAS) Culdrose, Helston. We're proud to support the IMOS (Integrated Merlin Operational Support) and AESES (Air Engineering and Aviation Support) at RNAS Culdrose, delivering activities ranging from the repair and maintenance of military aircraft to off-aircraft support services. Culdrose is one of the Navy's two principal air bases, and one of the busiest military airfields in the UK.You'll support aircraft engineering services across both the IMOS and AESAS contracts, supporting operational deliverables and interfaces in a highly regulated environment. Carrying out work as an aircraft engineering fitter, you'll complete contracted tasks ensuring customer policy and regulations are met to a high standard (including the Health and Safety at Work (HASAW) Act 1974 and Customer Policy and Regulations), while ensuring any customer complaints or quality issues and business risks are raised with team leads. You will be entrusted with completing any administration duties required for the role and be committed to attending further training courses to develop your skills and knowledge. What you'll need to do the role: Minimum of 3 years working in an airworthiness environment, relevant experience for the Merlin aircraft or hands on Rotary experience Previous experience of working with Merlin aircraft engineering and aircraft systems/ Merlin aircraft servicing and support equipment An understanding of Lean Operating Procedures An understanding of Naval Air Publications and Compound - Interactive Electronic Technical Publications (CIETP) Commitment to adhering to Health and Safety, the Control of Substances Hazardous to Health (COSHH) Regulations, Tool Control and Quality Practices An understanding of engineering and asset management systems To have completed a Maintenance Human Factors course What we offer: Salary: Competitive salaries with annual reviews Pension: Up to 6% contributory pension scheme Holidays: 29 days' annual leave plus bank holidays Training and development: We offer a wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel ShareSave scheme: Helps you save regularly with the choice to buy Serco shares at a discount at the end of your savings period Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community Charity: You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme. To discover more about our careers in Defence, meet our team, and to find out more about what we offer, please follow this Link. We're also a signatory of the UK Governments Women in Defence Charter, to find out more please click here. Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens, we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. As a proud Disability Confident Leader and holder of the Gold Inclusive Employer Standard, disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.
Sep 19, 2025
Full time
Aircraft Technician - Merlin RNAS Culdrose, Helston TR12 7RHCompetitive Salary with excellent benefits 38 hours per week/ Monday- Friday Are you looking to develop a career in aviation supporting the Royal Navy? Do you have hands on aircraft experience? If so, we would love to hear from you.At Serco, we have some exciting opportunities for Aircraft Technicians (Merlin) to join us at the Royal Navy Air Station (RNAS) Culdrose, Helston. We're proud to support the IMOS (Integrated Merlin Operational Support) and AESES (Air Engineering and Aviation Support) at RNAS Culdrose, delivering activities ranging from the repair and maintenance of military aircraft to off-aircraft support services. Culdrose is one of the Navy's two principal air bases, and one of the busiest military airfields in the UK.You'll support aircraft engineering services across both the IMOS and AESAS contracts, supporting operational deliverables and interfaces in a highly regulated environment. Carrying out work as an aircraft engineering fitter, you'll complete contracted tasks ensuring customer policy and regulations are met to a high standard (including the Health and Safety at Work (HASAW) Act 1974 and Customer Policy and Regulations), while ensuring any customer complaints or quality issues and business risks are raised with team leads. You will be entrusted with completing any administration duties required for the role and be committed to attending further training courses to develop your skills and knowledge. What you'll need to do the role: Minimum of 3 years working in an airworthiness environment, relevant experience for the Merlin aircraft or hands on Rotary experience Previous experience of working with Merlin aircraft engineering and aircraft systems/ Merlin aircraft servicing and support equipment An understanding of Lean Operating Procedures An understanding of Naval Air Publications and Compound - Interactive Electronic Technical Publications (CIETP) Commitment to adhering to Health and Safety, the Control of Substances Hazardous to Health (COSHH) Regulations, Tool Control and Quality Practices An understanding of engineering and asset management systems To have completed a Maintenance Human Factors course What we offer: Salary: Competitive salaries with annual reviews Pension: Up to 6% contributory pension scheme Holidays: 29 days' annual leave plus bank holidays Training and development: We offer a wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel ShareSave scheme: Helps you save regularly with the choice to buy Serco shares at a discount at the end of your savings period Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community Charity: You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme. To discover more about our careers in Defence, meet our team, and to find out more about what we offer, please follow this Link. We're also a signatory of the UK Governments Women in Defence Charter, to find out more please click here. Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens, we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. As a proud Disability Confident Leader and holder of the Gold Inclusive Employer Standard, disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.
Aircraft Engineering Supervisors (Wildcat) (Mechanical and Avionics)RNAS Yeovilton, Yeovil BA22 8HTCompetitive salary plus benefits 38 hours /40 hours or 45 hours per week contracts available/ Monday- Friday Are you looking to develop a career in Aviation supporting the Royal Navy? Do you have hands on Aircraft experience, if so we would love to hear from you. Serco are proud to support the Fleet Air Arm, including the Wildcat Maritime Force (WMF) based at Royal Naval Air Station Yeovilton, delivering services ranging from the repair and maintenance of military aircraft- to fuel delivery and off aircraft support services. Yeovilton is one of the Royal Navy s two principal air stations, is one of the busiest military airfields in the UK and home to more than 100 aircraft. Serco have some exciting opportunities for Aircraft Engineering Supervisors (Any Trade) (Wildcat) to be based at our site at RNAS Yeovilton located in Somerset. This role is responsible for the aircraft management and ground support to our Wildcat aircrafts. Our Aircraft Engineering Supervisors carry out contracted tasks ensuring customer policy and regulations are met to a high standard, whilst ensuring any customer complaints or quality issues and business risks are raised with Team leads. Within this role, our Aircraft Fitters will comply with The Health and Safety at Work (HASAW) Act 1974 and Customer Policy and Regulations. You will be responsible for completing any administration duties required to the role and be willing to attend further training courses to develop your skills and knowledge in the role. We offer this position as either 40 or 45 hours per week, working Monday- Friday, plus an option to undertake shift work, with additional shift pay. What you'll need to do the role: Minimum of 6 years working in an airworthiness environment, relevant experience for the Wildcat aircraft, with a minimum of 2 years hands on experience Hold/have ability to hold Certificate of Competency for Supervisory level Attained formal training in the Wildcat aircraft and associated trade systems. Previous experience and a good working knowledge of the following: Wildcat Aircraft Engineering and Aircraft Systems (by Trade). Wildcat Aircraft Servicing and Support Equipment. Hold a certificate of Competency at Supervisor level An understanding of Lean Operating Procedures. An understanding of Naval Air Publications and Compound - Interactive Electronic Technical Publications (C-IETP). Adhere to Health and Safety, the Control of Substances Hazardous to Health (COSHH) Regulations, Tool Control and Quality Practices. An understanding of Engineering and Asset Management Systems. Completed or able to complete Maintenance Human Factors Course. Understand rotary wing military (aviation) procedures. An understanding of Airworthiness Engineering Safety and Compliance iaw Regulatory and Legislative requirements (MAA). A capability to work productively, efficiently & effectively with initiative and drive under tight timescales and pressure whilst maintaining operational outputs. Ability to achieve SC clearance What we offer: Salary: Competitive salaries with annual reviews Pension: Up to 6% contributory pension scheme Holidays: 28 days' annual leave plus bank holidays Training and development: We offer a wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel ShareSave scheme: Helps you save regularly with the choice to buy Serco shares at a discount at the end of your savings period Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community Charity: You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme. To discover more about our careers in Defence, meet our team, and to find out more about what we offer, please follow this Link. We're also a signatory of the UK Governments Women in Defence Charter, to find out more please click here. Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens, we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. As a proud Disability Confident Leader and holder of the Gold Inclusive Employer Standard, disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.
Sep 19, 2025
Full time
Aircraft Engineering Supervisors (Wildcat) (Mechanical and Avionics)RNAS Yeovilton, Yeovil BA22 8HTCompetitive salary plus benefits 38 hours /40 hours or 45 hours per week contracts available/ Monday- Friday Are you looking to develop a career in Aviation supporting the Royal Navy? Do you have hands on Aircraft experience, if so we would love to hear from you. Serco are proud to support the Fleet Air Arm, including the Wildcat Maritime Force (WMF) based at Royal Naval Air Station Yeovilton, delivering services ranging from the repair and maintenance of military aircraft- to fuel delivery and off aircraft support services. Yeovilton is one of the Royal Navy s two principal air stations, is one of the busiest military airfields in the UK and home to more than 100 aircraft. Serco have some exciting opportunities for Aircraft Engineering Supervisors (Any Trade) (Wildcat) to be based at our site at RNAS Yeovilton located in Somerset. This role is responsible for the aircraft management and ground support to our Wildcat aircrafts. Our Aircraft Engineering Supervisors carry out contracted tasks ensuring customer policy and regulations are met to a high standard, whilst ensuring any customer complaints or quality issues and business risks are raised with Team leads. Within this role, our Aircraft Fitters will comply with The Health and Safety at Work (HASAW) Act 1974 and Customer Policy and Regulations. You will be responsible for completing any administration duties required to the role and be willing to attend further training courses to develop your skills and knowledge in the role. We offer this position as either 40 or 45 hours per week, working Monday- Friday, plus an option to undertake shift work, with additional shift pay. What you'll need to do the role: Minimum of 6 years working in an airworthiness environment, relevant experience for the Wildcat aircraft, with a minimum of 2 years hands on experience Hold/have ability to hold Certificate of Competency for Supervisory level Attained formal training in the Wildcat aircraft and associated trade systems. Previous experience and a good working knowledge of the following: Wildcat Aircraft Engineering and Aircraft Systems (by Trade). Wildcat Aircraft Servicing and Support Equipment. Hold a certificate of Competency at Supervisor level An understanding of Lean Operating Procedures. An understanding of Naval Air Publications and Compound - Interactive Electronic Technical Publications (C-IETP). Adhere to Health and Safety, the Control of Substances Hazardous to Health (COSHH) Regulations, Tool Control and Quality Practices. An understanding of Engineering and Asset Management Systems. Completed or able to complete Maintenance Human Factors Course. Understand rotary wing military (aviation) procedures. An understanding of Airworthiness Engineering Safety and Compliance iaw Regulatory and Legislative requirements (MAA). A capability to work productively, efficiently & effectively with initiative and drive under tight timescales and pressure whilst maintaining operational outputs. Ability to achieve SC clearance What we offer: Salary: Competitive salaries with annual reviews Pension: Up to 6% contributory pension scheme Holidays: 28 days' annual leave plus bank holidays Training and development: We offer a wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel ShareSave scheme: Helps you save regularly with the choice to buy Serco shares at a discount at the end of your savings period Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community Charity: You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme. To discover more about our careers in Defence, meet our team, and to find out more about what we offer, please follow this Link. We're also a signatory of the UK Governments Women in Defence Charter, to find out more please click here. Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens, we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. As a proud Disability Confident Leader and holder of the Gold Inclusive Employer Standard, disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.
Oxford Crown and Magistrates Court, OX1 1TLPermanent roles offering job stability & security Working as a Prisoner Custody Officer (PCO) in Prisoner Escort Custody Services (PECS) is more than just a role-it's an opportunity to be part of a professional team that plays a vital role in the justice system, ensuring safety and security every day. We also offer: Base Salary of £23,402 (35hrs pw). We believe in recognising your contributions and growth, so as well as continuous training & development opportunities, every year, you will be eligible for a base salary increment, allowing you to see tangible progress in your earnings (year 2 - £23,984 / year 3 - £24,436 / year 4 - £24,890) Pension (matched up to 6%), life insurance; 20 days annual leave (rising to 25 after 7 years' service) plus Bank Holidays. A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, MIND, Simply Health Care and Dental Plans and more Access to a range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure, Retail and Hospitality discounts and more A supportive team & culture where you'll get the chance to make a positive difference in a company passionate about diversity and inclusion We are operational 24/6 and you'll cover various early and late shifts, 35hrs pw. Flexibility is key as due to the nature of role there are a range of different working arrangements & additional hours. There will be days when your finishing time could be unpredictable, however, we operate a rota basis (provided 12 weeks in advance) that allows you the flexibility to enjoy meaningful time off to do the things you enjoy & love. About the Role: As a PCO at our court, you'll work as part of a team to provide safe and secure escorting and custody services to detainees, focusing on maintaining their physical and mental wellbeing. During court proceedings, you'll be responsible for every aspect of detainee management until it's time for them to return to custody or be released. Key duties include: Escorting defendants to and from courtrooms, cells, and other areas within the court, including accompanying them to the toilet to ensure security and safety. This may involve being handcuffed to the detainee. Monitoring and supervising detainees while they are in the docks during court sessions, ensuring they remain secure and do not pose a risk to themselves or others. Being privy to sensitive and confidential information discussed during court proceedings, including testimonies, legal arguments etc. Maintaining discretion and confidentiality is paramount. Being prepared to listen to harrowing and distressing testimonies and evidence. It is crucial to maintain professionalism and provide support to detainees while managing your own emotional wellbeing. Ensuring that detainees have access to food and drink throughout the day, catering to any dietary requirements or restrictions. Monitoring the mental and physical health of detainees, providing support and reporting any concerns to the appropriate authorities. Ensuring the safety and security of the court environment, including responding to any incidents or emergencies that may arise. Conducting thorough searches of property and individuals to prevent contraband from entering secure areas. Completing necessary paperwork and data entry accurately, including logging detainee movements, incidents, and any other relevant information. Working closely with other court staff, law enforcement, and legal professionals to ensure smooth and secure court operations What you need to do the job! Our current PCO's come to us with different work & life experiences, what you've done before doesn't matter, what matters is that you're committed to making a difference to the lives of others - the rest you will learn during your 5 1/2-weeks training course and through our experienced colleagues. Ideally, you'll have a current valid driver's license, be reasonably fit and have good written and verbal communications skills, using those skills to manage and control all situations. This role requires a high level of responsibility, vigilance, and the ability to handle challenging situations with professionalism and care. You will be an integral part of the judicial process, ensuring that justice is administered safely and securely. Our roles would suit those who have a particular interest in criminology or psychology. Our Assessment Process: Briefing call to assess eligibility -> Competency based Virtual Interview -> short role-play and written exercise. Additional Information: All roles are exempt from the Rehabilitation of Offenders Act 1974, and all offers of employment are subject to Ministry of Justice Enhanced Level 2 checks with Enhanced DBS (Adult & Child Barring) and satisfactory employment references. All staff have a responsibility to safeguard and promote the welfare of children and vulnerable young adults. The post holder must undertake the appropriate level of training and is responsible for ensuring that they understand and work within the safeguarding policies of the organisation. This role is not eligible for Skilled Worker visa sponsorship under current UK Home Office rules, as it does not meet the required salary or skill level criteria. Whilst we encourage applications to other roles, candidates who already have a valid right to work in the UK through other immigration routes or permissions must meet the below minimum eligibility criteria: Have at least two years remaining on your current visa Have lived in the UK for at least one year, as vetting process requires a counter-signatory from a recognised professional who has known you for that duration. For general right-to-work guidance, please visit the UK Home Office website. About Serco At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators
Sep 19, 2025
Full time
Oxford Crown and Magistrates Court, OX1 1TLPermanent roles offering job stability & security Working as a Prisoner Custody Officer (PCO) in Prisoner Escort Custody Services (PECS) is more than just a role-it's an opportunity to be part of a professional team that plays a vital role in the justice system, ensuring safety and security every day. We also offer: Base Salary of £23,402 (35hrs pw). We believe in recognising your contributions and growth, so as well as continuous training & development opportunities, every year, you will be eligible for a base salary increment, allowing you to see tangible progress in your earnings (year 2 - £23,984 / year 3 - £24,436 / year 4 - £24,890) Pension (matched up to 6%), life insurance; 20 days annual leave (rising to 25 after 7 years' service) plus Bank Holidays. A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, MIND, Simply Health Care and Dental Plans and more Access to a range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure, Retail and Hospitality discounts and more A supportive team & culture where you'll get the chance to make a positive difference in a company passionate about diversity and inclusion We are operational 24/6 and you'll cover various early and late shifts, 35hrs pw. Flexibility is key as due to the nature of role there are a range of different working arrangements & additional hours. There will be days when your finishing time could be unpredictable, however, we operate a rota basis (provided 12 weeks in advance) that allows you the flexibility to enjoy meaningful time off to do the things you enjoy & love. About the Role: As a PCO at our court, you'll work as part of a team to provide safe and secure escorting and custody services to detainees, focusing on maintaining their physical and mental wellbeing. During court proceedings, you'll be responsible for every aspect of detainee management until it's time for them to return to custody or be released. Key duties include: Escorting defendants to and from courtrooms, cells, and other areas within the court, including accompanying them to the toilet to ensure security and safety. This may involve being handcuffed to the detainee. Monitoring and supervising detainees while they are in the docks during court sessions, ensuring they remain secure and do not pose a risk to themselves or others. Being privy to sensitive and confidential information discussed during court proceedings, including testimonies, legal arguments etc. Maintaining discretion and confidentiality is paramount. Being prepared to listen to harrowing and distressing testimonies and evidence. It is crucial to maintain professionalism and provide support to detainees while managing your own emotional wellbeing. Ensuring that detainees have access to food and drink throughout the day, catering to any dietary requirements or restrictions. Monitoring the mental and physical health of detainees, providing support and reporting any concerns to the appropriate authorities. Ensuring the safety and security of the court environment, including responding to any incidents or emergencies that may arise. Conducting thorough searches of property and individuals to prevent contraband from entering secure areas. Completing necessary paperwork and data entry accurately, including logging detainee movements, incidents, and any other relevant information. Working closely with other court staff, law enforcement, and legal professionals to ensure smooth and secure court operations What you need to do the job! Our current PCO's come to us with different work & life experiences, what you've done before doesn't matter, what matters is that you're committed to making a difference to the lives of others - the rest you will learn during your 5 1/2-weeks training course and through our experienced colleagues. Ideally, you'll have a current valid driver's license, be reasonably fit and have good written and verbal communications skills, using those skills to manage and control all situations. This role requires a high level of responsibility, vigilance, and the ability to handle challenging situations with professionalism and care. You will be an integral part of the judicial process, ensuring that justice is administered safely and securely. Our roles would suit those who have a particular interest in criminology or psychology. Our Assessment Process: Briefing call to assess eligibility -> Competency based Virtual Interview -> short role-play and written exercise. Additional Information: All roles are exempt from the Rehabilitation of Offenders Act 1974, and all offers of employment are subject to Ministry of Justice Enhanced Level 2 checks with Enhanced DBS (Adult & Child Barring) and satisfactory employment references. All staff have a responsibility to safeguard and promote the welfare of children and vulnerable young adults. The post holder must undertake the appropriate level of training and is responsible for ensuring that they understand and work within the safeguarding policies of the organisation. This role is not eligible for Skilled Worker visa sponsorship under current UK Home Office rules, as it does not meet the required salary or skill level criteria. Whilst we encourage applications to other roles, candidates who already have a valid right to work in the UK through other immigration routes or permissions must meet the below minimum eligibility criteria: Have at least two years remaining on your current visa Have lived in the UK for at least one year, as vetting process requires a counter-signatory from a recognised professional who has known you for that duration. For general right-to-work guidance, please visit the UK Home Office website. About Serco At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators
Brighton Combined Court, BN2 0RFPermanent roles offering job stability & security Working as a Prisoner Custody Officer (PCO) in Prisoner Escort Custody Services (PECS) is more than just a role-it's an opportunity to be part of a professional team that plays a vital role in the justice system, ensuring safety and security every day. We also offer: Base Salary of £23,402 (35hrs pw). We believe in recognising your contributions and growth, so as well as continuous training & development opportunities, every year, you will be eligible for a base salary increment, allowing you to see tangible progress in your earnings (year 2 - £23,984 / year 3 - £24,436 / year 4 - £24,890) Pension (matched up to 6%), life insurance; 20 days annual leave (rising to 25 after 7 years' service) plus Bank Holidays. A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, MIND, Simply Health Care and Dental Plans and more Access to a range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure, Retail and Hospitality discounts and more A supportive team & culture where you'll get the chance to make a positive difference in a company passionate about diversity and inclusion. We are operational 24/6 and you'll cover various early and late shifts, 35hrs pw. Flexibility is key as due to the nature of role there are a range of different working arrangements & additional hours. There will be days when your finishing time could be unpredictable, however, we operate a rota basis (provided 12 weeks in advance) that allows you the flexibility to enjoy meaningful time off to do the things you enjoy & love. About the Role: As a PCO at our court, you'll work as part of a team to provide safe and secure escorting and custody services to detainees, focusing on maintaining their physical and mental wellbeing. During court proceedings, you'll be responsible for every aspect of detainee management until it's time for them to return to custody or be released. Key duties include: Escorting defendants to and from courtrooms, cells, and other areas within the court, including accompanying them to the toilet to ensure security and safety. This may involve being handcuffed to the detainee. Monitoring and supervising detainees while they are in the docks during court sessions, ensuring they remain secure and do not pose a risk to themselves or others. Being privy to sensitive and confidential information discussed during court proceedings, including testimonies, legal arguments etc. Maintaining discretion and confidentiality is paramount. Being prepared to listen to harrowing and distressing testimonies and evidence. It is crucial to maintain professionalism and provide support to detainees while managing your own emotional wellbeing. Ensuring that detainees have access to food and drink throughout the day, catering to any dietary requirements or restrictions. Monitoring the mental and physical health of detainees, providing support and reporting any concerns to the appropriate authorities. Ensuring the safety and security of the court environment, including responding to any incidents or emergencies that may arise. Conducting thorough searches of property and individuals to prevent contraband from entering secure areas. Completing necessary paperwork and data entry accurately, including logging detainee movements, incidents, and any other relevant information. Working closely with other court staff, law enforcement, and legal professionals to ensure smooth and secure court operations. What you need to do the job! Our current PCO's come to us with different work & life experiences, what you've done before doesn't matter, what matters is that you're committed to making a difference to the lives of others - the rest you will learn during your 5 1/2-weeks training course and through our experienced colleagues. Ideally, you'll have a current valid driver's license, be reasonably fit and have good written and verbal communications skills, using those skills to manage and control all situations. This role requires a high level of responsibility, vigilance, and the ability to handle challenging situations with professionalism and care. You will be an integral part of the judicial process, ensuring that justice is administered safely and securely. Our roles would suit those who have a particular interest in criminology or psychology. Our Assessment Process: Briefing call to assess eligibility -> Competency based Virtual Interview -> short role-play and written exercise. Additional Information: All roles are exempt from the Rehabilitation of Offenders Act 1974, and all offers of employment are subject to Ministry of Justice Enhanced Level 2 checks with Enhanced DBS (Adult & Child Barring) and satisfactory employment references. All staff have a responsibility to safeguard and promote the welfare of children and vulnerable young adults. The post holder must undertake the appropriate level of training and is responsible for ensuring that they understand and work within the safeguarding policies of the organisation.This role is not eligible for Skilled Worker visa sponsorship under current UK Home Office rules, as it does not meet the required salary or skill level criteria. Whilst we encourage applications to other roles, candidates who already have a valid right to work in the UK through other immigration routes or permissions must meet the below minimum eligibility criteria: Have at least two years remaining on your current visa Have lived in the UK for at least one year, as vetting process requires a counter-signatory from a recognised professional who has known you for that duration. For general right-to-work guidance, please visit the UK Home Office website About Serco At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving
Sep 19, 2025
Full time
Brighton Combined Court, BN2 0RFPermanent roles offering job stability & security Working as a Prisoner Custody Officer (PCO) in Prisoner Escort Custody Services (PECS) is more than just a role-it's an opportunity to be part of a professional team that plays a vital role in the justice system, ensuring safety and security every day. We also offer: Base Salary of £23,402 (35hrs pw). We believe in recognising your contributions and growth, so as well as continuous training & development opportunities, every year, you will be eligible for a base salary increment, allowing you to see tangible progress in your earnings (year 2 - £23,984 / year 3 - £24,436 / year 4 - £24,890) Pension (matched up to 6%), life insurance; 20 days annual leave (rising to 25 after 7 years' service) plus Bank Holidays. A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, MIND, Simply Health Care and Dental Plans and more Access to a range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure, Retail and Hospitality discounts and more A supportive team & culture where you'll get the chance to make a positive difference in a company passionate about diversity and inclusion. We are operational 24/6 and you'll cover various early and late shifts, 35hrs pw. Flexibility is key as due to the nature of role there are a range of different working arrangements & additional hours. There will be days when your finishing time could be unpredictable, however, we operate a rota basis (provided 12 weeks in advance) that allows you the flexibility to enjoy meaningful time off to do the things you enjoy & love. About the Role: As a PCO at our court, you'll work as part of a team to provide safe and secure escorting and custody services to detainees, focusing on maintaining their physical and mental wellbeing. During court proceedings, you'll be responsible for every aspect of detainee management until it's time for them to return to custody or be released. Key duties include: Escorting defendants to and from courtrooms, cells, and other areas within the court, including accompanying them to the toilet to ensure security and safety. This may involve being handcuffed to the detainee. Monitoring and supervising detainees while they are in the docks during court sessions, ensuring they remain secure and do not pose a risk to themselves or others. Being privy to sensitive and confidential information discussed during court proceedings, including testimonies, legal arguments etc. Maintaining discretion and confidentiality is paramount. Being prepared to listen to harrowing and distressing testimonies and evidence. It is crucial to maintain professionalism and provide support to detainees while managing your own emotional wellbeing. Ensuring that detainees have access to food and drink throughout the day, catering to any dietary requirements or restrictions. Monitoring the mental and physical health of detainees, providing support and reporting any concerns to the appropriate authorities. Ensuring the safety and security of the court environment, including responding to any incidents or emergencies that may arise. Conducting thorough searches of property and individuals to prevent contraband from entering secure areas. Completing necessary paperwork and data entry accurately, including logging detainee movements, incidents, and any other relevant information. Working closely with other court staff, law enforcement, and legal professionals to ensure smooth and secure court operations. What you need to do the job! Our current PCO's come to us with different work & life experiences, what you've done before doesn't matter, what matters is that you're committed to making a difference to the lives of others - the rest you will learn during your 5 1/2-weeks training course and through our experienced colleagues. Ideally, you'll have a current valid driver's license, be reasonably fit and have good written and verbal communications skills, using those skills to manage and control all situations. This role requires a high level of responsibility, vigilance, and the ability to handle challenging situations with professionalism and care. You will be an integral part of the judicial process, ensuring that justice is administered safely and securely. Our roles would suit those who have a particular interest in criminology or psychology. Our Assessment Process: Briefing call to assess eligibility -> Competency based Virtual Interview -> short role-play and written exercise. Additional Information: All roles are exempt from the Rehabilitation of Offenders Act 1974, and all offers of employment are subject to Ministry of Justice Enhanced Level 2 checks with Enhanced DBS (Adult & Child Barring) and satisfactory employment references. All staff have a responsibility to safeguard and promote the welfare of children and vulnerable young adults. The post holder must undertake the appropriate level of training and is responsible for ensuring that they understand and work within the safeguarding policies of the organisation.This role is not eligible for Skilled Worker visa sponsorship under current UK Home Office rules, as it does not meet the required salary or skill level criteria. Whilst we encourage applications to other roles, candidates who already have a valid right to work in the UK through other immigration routes or permissions must meet the below minimum eligibility criteria: Have at least two years remaining on your current visa Have lived in the UK for at least one year, as vetting process requires a counter-signatory from a recognised professional who has known you for that duration. For general right-to-work guidance, please visit the UK Home Office website About Serco At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving
Gatwick Immigration Removal Centre, RH6 0PQFull-Time, Permanent£28,063 rising to £31,153Are you compassionate and resilient? Are you interested in secure and meaningful work? Join our team as a Detention Custody Officer (DCO) at Gatwick Immigration Removal Centre. This isn't your typical security role - you'll use your strengths as you work with people during what's often the most difficult period of their lives. What you'll do You'll maintain a safe, secure environment while treating everyone with dignity and respect. The people in our care come from all walks of life - some are awaiting asylum decisions, others have completed prison sentences. What they all have in common is that they need someone who can remain calm, professional and empathetic even in challenging situations. This is hands-on work. You'll be dealing with people who may be confused, frightened, angry or distressed. Your ability to communicate clearly, de-escalate tensions and show genuine care can make all the difference. Hours and pay 40 hours per week on average A mix of day and night shifts (6-12 hours each) A structured rota system, ensuring fair distribution A starting salary of £28,063, increasing to £31,153 after 6 months Important note on location: Public transport links are limited, so ideally you'll live within 30 miles of the Centre. We run a free minibus from Gatwick Airport (Atlantic House) for employees using public transport. What we offer Training that sets you up for success: You'll complete a comprehensive 7-week training programme (fully paid) before you start. This covers everything from conflict resolution to cultural awareness, giving you the confidence and skills to handle whatever comes your way.Room to grow : This role can be a stepping stone to leadership positions or specialist roles within Serco. We're invested in helping our people develop their careers long-term.Benefits worth having: 224 hours of annual leave (including bank holidays) Pension contributions matched up to 6% Free parking on site Paid breaks during night shifts Subsidised meals (plus one free meal per day) Full uniform provided Employee discounts through Serco Benefits and Blue Light Card What we're looking for You don't need previous experience in this field, but you do need: Strong communication skills and emotional intelligence The ability to stay calm under pressure Respect for people from all backgrounds and cultures Physical and mental resilience A genuine desire to help people in difficult circumstances Experience working with vulnerable groups or in multicultural environments would be valuable but isn't essential. Our application process Step 1: Complete your online applicationStep 2: Virtual interview (1 hour via Microsoft Teams) if shortlistedStep 3: Assessment day including group exercises, fitness test and site tourStep 4: 7-week training course (full attendance is required) Checks and vetting This role is not eligible for Skilled Worker visa sponsorship under current UK Home Office rules, as it does not meet the required salary or skill level criteria. Whilst we encourage applications to other roles, candidates who already have a valid right to work in the UK through other immigration routes or permissions must meet the below minimum eligibility criteria: Hold indefinite leave to remain Have lived in the UK for at least three years For general right-to-work guidance, please visit the UK Home Office website.This role is exempt from the Rehabilitation of Offenders Act 1974, all offers of employment are subject to security clearance checks and approval by the Home Office. You will be required to obtain Home Office CTC & Enhanced DBS with adult and child barring vetting clearances (which required 5 years of checkable history).Ready to make a real difference? This work isn't easy, but it's incredibly rewarding. You'll be part of a team that believes everyone deserves to be treated with dignity, regardless of their circumstances. Apply now to start your journey with Serco. About Serco At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone. By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. Apply Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact j&. At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exemp
Sep 19, 2025
Full time
Gatwick Immigration Removal Centre, RH6 0PQFull-Time, Permanent£28,063 rising to £31,153Are you compassionate and resilient? Are you interested in secure and meaningful work? Join our team as a Detention Custody Officer (DCO) at Gatwick Immigration Removal Centre. This isn't your typical security role - you'll use your strengths as you work with people during what's often the most difficult period of their lives. What you'll do You'll maintain a safe, secure environment while treating everyone with dignity and respect. The people in our care come from all walks of life - some are awaiting asylum decisions, others have completed prison sentences. What they all have in common is that they need someone who can remain calm, professional and empathetic even in challenging situations. This is hands-on work. You'll be dealing with people who may be confused, frightened, angry or distressed. Your ability to communicate clearly, de-escalate tensions and show genuine care can make all the difference. Hours and pay 40 hours per week on average A mix of day and night shifts (6-12 hours each) A structured rota system, ensuring fair distribution A starting salary of £28,063, increasing to £31,153 after 6 months Important note on location: Public transport links are limited, so ideally you'll live within 30 miles of the Centre. We run a free minibus from Gatwick Airport (Atlantic House) for employees using public transport. What we offer Training that sets you up for success: You'll complete a comprehensive 7-week training programme (fully paid) before you start. This covers everything from conflict resolution to cultural awareness, giving you the confidence and skills to handle whatever comes your way.Room to grow : This role can be a stepping stone to leadership positions or specialist roles within Serco. We're invested in helping our people develop their careers long-term.Benefits worth having: 224 hours of annual leave (including bank holidays) Pension contributions matched up to 6% Free parking on site Paid breaks during night shifts Subsidised meals (plus one free meal per day) Full uniform provided Employee discounts through Serco Benefits and Blue Light Card What we're looking for You don't need previous experience in this field, but you do need: Strong communication skills and emotional intelligence The ability to stay calm under pressure Respect for people from all backgrounds and cultures Physical and mental resilience A genuine desire to help people in difficult circumstances Experience working with vulnerable groups or in multicultural environments would be valuable but isn't essential. Our application process Step 1: Complete your online applicationStep 2: Virtual interview (1 hour via Microsoft Teams) if shortlistedStep 3: Assessment day including group exercises, fitness test and site tourStep 4: 7-week training course (full attendance is required) Checks and vetting This role is not eligible for Skilled Worker visa sponsorship under current UK Home Office rules, as it does not meet the required salary or skill level criteria. Whilst we encourage applications to other roles, candidates who already have a valid right to work in the UK through other immigration routes or permissions must meet the below minimum eligibility criteria: Hold indefinite leave to remain Have lived in the UK for at least three years For general right-to-work guidance, please visit the UK Home Office website.This role is exempt from the Rehabilitation of Offenders Act 1974, all offers of employment are subject to security clearance checks and approval by the Home Office. You will be required to obtain Home Office CTC & Enhanced DBS with adult and child barring vetting clearances (which required 5 years of checkable history).Ready to make a real difference? This work isn't easy, but it's incredibly rewarding. You'll be part of a team that believes everyone deserves to be treated with dignity, regardless of their circumstances. Apply now to start your journey with Serco. About Serco At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone. By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. Apply Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact j&. At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exemp
Prison Officer HMP Fosse Way LE18 4WS What's in it for you? Your starting salary will be £27,300 pa. increasing to £28,350 after 12 months and increasing again to £32,288 when you reach 3 years' service. We are fully committed to progressing you through your PCO Portfolio or PCO Apprenticeship which would increase your salary to £32,288 as soon as either of these is successfully completed which can realistically be achieved within 12 to 18 months of joining us. We also offer: Opportunity to earn approximately £37,800 including overtime (Whilst we cannot guarantee overtime will always be available, this is based on an average of 4 hrs per week) Clear career development pathways for you to transition quickly into operational management positions with salaries ranging from £36,000 to £42,000. Free parking on site. Free use of the gym. Free food whilst on shift Pension scheme. Health & Wellbeing Benefits. Reward & Recognition scheme. Serco discounts which include cinema, online shopping discounts, leisure centre memberships and you can apply for a Blue Light discount card. Discover lots of information about the Prison Officer role here. Is this the right career for you? Our Prison Officers come with all different work & life experiences, what you've done before doesn't matter, what matters is that you're committed to making a difference to the lives of others. We're focused on transferrable skills and behaviours such as communication, teamwork, resilience, and patience to help people - the rest you'll learn during your 10-week training course and through our experienced colleagues. As a Prison Officer, you'll be at the forefront of ensuring the health, safety, and wellbeing of everyone around you. It's a job where your contribution really counts as you work to give prisoners structure within their lives, encourage positive choices, and support them on their journey to rehabilitation. Day to day you'll be involved in: Supervising prisoners in all aspects of prison wing activity. Overseeing work and education programmes, encouraging prisoners to participate. Operational matters such as prisoner headcounts, prison cell searching, security, and administrative processes. Managing prisoners who are at risk of self-harm. We operate 24/7, all year round meaning you'll cover shifts on days, evenings, weekends, nights, and bank holidays. We value the importance of work-life balance, we operate on a rota basis that allows you the flexibility to enjoy meaningful time off to do the things you enjoy & love. Preparing for your recruitment journey: You'll be invited you to complete an online assessment. If you pass the initial online assessment, we will invite you to attend a virtual competency-based interview, Maths and English assessment. Once you have passed this assessment, we will invite you to HMP Fosse Way for a Welcome Briefing about the Prison and the role, a Group Session, Mobility Assessment and a Visit around the Prison.Once you've passed assessment, we'll invite you to attend a 10-week Initial Training Course (ITC) at the Prison, which requires 100% attendance. This consists of 8 weeks classroom-based training and 2 weeks shadowing to give you a real taste of life on the job. The ITC provides high quality training, you'll complete a Diploma in Custodial Care, First Aid and undergo Control and Restraint training. Why Serco? Meaningful and vital work: Prison Officers are key to ensuring the health, safety and wellbeing of prisoners, staff, and visitors in their prisons. More importantly they play a vital role in reducing reoffending rates amongst prisoners. A world of opportunity: Our prisons hold a huge amount of variety and opportunity, with Officers being able to progress into Ops Management or specialist services such as Psychology, Education, Health, or the Animal unit. Great people: Due to the investment in safeguarding and rehabilitation, our prisons are calmer and may be very different to what you might imagine, but you'll receive all the training and advice you need from friendly and supportive colleagues. Please note that this position is based at HMP Fosse Way in Leicester, which has limited public transport options. Due to the nature of our shift patterns, we strongly encourage applicants to consider their commute time and transportation options before applying. Therefore, we recommend that candidates live within a 30 mile radius of the above location to maintain punctuality, work-life balance, and job satisfaction What else do I need to know This role is exempt from the Rehabilitation of Offenders Act 1974, and all offers of employment are subject to security clearance checks, and satisfactory employment references. You'll be required to provide 5 years of employment and education history as part of these checks.This role is not eligible for Skilled Worker visa sponsorship under current UK Home Office rules, as it does not meet the required salary or skill level criteria. Whilst we encourage applications to other roles, candidates who already have a valid right to work in the UK through other immigration routes or permissions must meet the below minimum eligibility criteria: Have at least two years remaining on your current visa to ensure sufficient time in the role. Have lived in the UK for at least one year, as the vetting process requires a counter-signatory from a recognised professional who has known you for that duration. For general right-to-work guidance, please visit the UK Home Office website. About Serco At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone. By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) an
Sep 19, 2025
Full time
Prison Officer HMP Fosse Way LE18 4WS What's in it for you? Your starting salary will be £27,300 pa. increasing to £28,350 after 12 months and increasing again to £32,288 when you reach 3 years' service. We are fully committed to progressing you through your PCO Portfolio or PCO Apprenticeship which would increase your salary to £32,288 as soon as either of these is successfully completed which can realistically be achieved within 12 to 18 months of joining us. We also offer: Opportunity to earn approximately £37,800 including overtime (Whilst we cannot guarantee overtime will always be available, this is based on an average of 4 hrs per week) Clear career development pathways for you to transition quickly into operational management positions with salaries ranging from £36,000 to £42,000. Free parking on site. Free use of the gym. Free food whilst on shift Pension scheme. Health & Wellbeing Benefits. Reward & Recognition scheme. Serco discounts which include cinema, online shopping discounts, leisure centre memberships and you can apply for a Blue Light discount card. Discover lots of information about the Prison Officer role here. Is this the right career for you? Our Prison Officers come with all different work & life experiences, what you've done before doesn't matter, what matters is that you're committed to making a difference to the lives of others. We're focused on transferrable skills and behaviours such as communication, teamwork, resilience, and patience to help people - the rest you'll learn during your 10-week training course and through our experienced colleagues. As a Prison Officer, you'll be at the forefront of ensuring the health, safety, and wellbeing of everyone around you. It's a job where your contribution really counts as you work to give prisoners structure within their lives, encourage positive choices, and support them on their journey to rehabilitation. Day to day you'll be involved in: Supervising prisoners in all aspects of prison wing activity. Overseeing work and education programmes, encouraging prisoners to participate. Operational matters such as prisoner headcounts, prison cell searching, security, and administrative processes. Managing prisoners who are at risk of self-harm. We operate 24/7, all year round meaning you'll cover shifts on days, evenings, weekends, nights, and bank holidays. We value the importance of work-life balance, we operate on a rota basis that allows you the flexibility to enjoy meaningful time off to do the things you enjoy & love. Preparing for your recruitment journey: You'll be invited you to complete an online assessment. If you pass the initial online assessment, we will invite you to attend a virtual competency-based interview, Maths and English assessment. Once you have passed this assessment, we will invite you to HMP Fosse Way for a Welcome Briefing about the Prison and the role, a Group Session, Mobility Assessment and a Visit around the Prison.Once you've passed assessment, we'll invite you to attend a 10-week Initial Training Course (ITC) at the Prison, which requires 100% attendance. This consists of 8 weeks classroom-based training and 2 weeks shadowing to give you a real taste of life on the job. The ITC provides high quality training, you'll complete a Diploma in Custodial Care, First Aid and undergo Control and Restraint training. Why Serco? Meaningful and vital work: Prison Officers are key to ensuring the health, safety and wellbeing of prisoners, staff, and visitors in their prisons. More importantly they play a vital role in reducing reoffending rates amongst prisoners. A world of opportunity: Our prisons hold a huge amount of variety and opportunity, with Officers being able to progress into Ops Management or specialist services such as Psychology, Education, Health, or the Animal unit. Great people: Due to the investment in safeguarding and rehabilitation, our prisons are calmer and may be very different to what you might imagine, but you'll receive all the training and advice you need from friendly and supportive colleagues. Please note that this position is based at HMP Fosse Way in Leicester, which has limited public transport options. Due to the nature of our shift patterns, we strongly encourage applicants to consider their commute time and transportation options before applying. Therefore, we recommend that candidates live within a 30 mile radius of the above location to maintain punctuality, work-life balance, and job satisfaction What else do I need to know This role is exempt from the Rehabilitation of Offenders Act 1974, and all offers of employment are subject to security clearance checks, and satisfactory employment references. You'll be required to provide 5 years of employment and education history as part of these checks.This role is not eligible for Skilled Worker visa sponsorship under current UK Home Office rules, as it does not meet the required salary or skill level criteria. Whilst we encourage applications to other roles, candidates who already have a valid right to work in the UK through other immigration routes or permissions must meet the below minimum eligibility criteria: Have at least two years remaining on your current visa to ensure sufficient time in the role. Have lived in the UK for at least one year, as the vetting process requires a counter-signatory from a recognised professional who has known you for that duration. For general right-to-work guidance, please visit the UK Home Office website. About Serco At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone. By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) an
Aircraft Engineering Supervisors (Wildcat) (Mechanical and Avionics) RNAS Yeovilton, Yeovil BA22 8HT Competitive salary plus benefits 38 hours /40 hours or 45 hours per week contracts available/ Monday- Friday Are you looking to develop a career in Aviation supporting the Royal Navy? Do you have hands on Aircraft experience, if so we would love to hear from you. Serco are proud to support the Fleet Air Arm, including the Wildcat Maritime Force (WMF) based at Royal Naval Air Station Yeovilton, delivering services ranging from the repair and maintenance of military aircraft- to fuel delivery and off aircraft support services. Yeovilton is one of the Royal Navy s two principal air stations, is one of the busiest military airfields in the UK and home to more than 100 aircraft. Serco have some exciting opportunities for Aircraft Engineering Supervisors (Any Trade) (Wildcat) to be based at our site at RNAS Yeovilton located in Somerset. This role is responsible for the aircraft management and ground support to our Wildcat aircrafts. Our Aircraft Engineering Supervisors carry out contracted tasks ensuring customer policy and regulations are met to a high standard, whilst ensuring any customer complaints or quality issues and business risks are raised with Team leads. Within this role, our Aircraft Fitters will comply with The Health and Safety at Work (HASAW) Act 1974 and Customer Policy and Regulations. You will be responsible for completing any administration duties required to the role and be willing to attend further training courses to develop your skills and knowledge in the role. We offer this position as either 40 or 45 hours per week, working Monday- Friday, plus an option to undertake shift work, with additional shift pay. What you'll need to do the role: Minimum of 6 years working in an airworthiness environment, relevant experience for the Wildcat aircraft, with a minimum of 2 years hands on experience Hold/have ability to hold Certificate of Competency for Supervisory level Attained formal training in the Wildcat aircraft and associated trade systems. Previous experience and a good working knowledge of the following: Wildcat Aircraft Engineering and Aircraft Systems (by Trade). Wildcat Aircraft Servicing and Support Equipment. Hold a certificate of Competency at Supervisor level An understanding of Lean Operating Procedures. An understanding of Naval Air Publications and Compound - Interactive Electronic Technical Publications (C-IETP). Adhere to Health and Safety, the Control of Substances Hazardous to Health (COSHH) Regulations, Tool Control and Quality Practices. An understanding of Engineering and Asset Management Systems. Completed or able to complete Maintenance Human Factors Course. Understand rotary wing military (aviation) procedures. An understanding of Airworthiness Engineering Safety and Compliance iaw Regulatory and Legislative requirements (MAA). A capability to work productively, efficiently & effectively with initiative and drive under tight timescales and pressure whilst maintaining operational outputs. Ability to achieve SC clearance What we offer: Salary: Competitive salaries with annual reviews Pension: Up to 6% contributory pension scheme Holidays: 28 days' annual leave plus bank holidays Training and development: We offer a wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel ShareSave scheme: Helps you save regularly with the choice to buy Serco shares at a discount at the end of your savings period Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community Charity: You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme. To discover more about our careers in Defence, meet our team, and to find out more about what we offer, please follow this Link . We're also a signatory of the UK Governments Women in Defence Charter, to find out more please click here . Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens, we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. As a proud Disability Confident Leader and holder of the Gold Inclusive Employer Standard, disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.
Sep 19, 2025
Full time
Aircraft Engineering Supervisors (Wildcat) (Mechanical and Avionics) RNAS Yeovilton, Yeovil BA22 8HT Competitive salary plus benefits 38 hours /40 hours or 45 hours per week contracts available/ Monday- Friday Are you looking to develop a career in Aviation supporting the Royal Navy? Do you have hands on Aircraft experience, if so we would love to hear from you. Serco are proud to support the Fleet Air Arm, including the Wildcat Maritime Force (WMF) based at Royal Naval Air Station Yeovilton, delivering services ranging from the repair and maintenance of military aircraft- to fuel delivery and off aircraft support services. Yeovilton is one of the Royal Navy s two principal air stations, is one of the busiest military airfields in the UK and home to more than 100 aircraft. Serco have some exciting opportunities for Aircraft Engineering Supervisors (Any Trade) (Wildcat) to be based at our site at RNAS Yeovilton located in Somerset. This role is responsible for the aircraft management and ground support to our Wildcat aircrafts. Our Aircraft Engineering Supervisors carry out contracted tasks ensuring customer policy and regulations are met to a high standard, whilst ensuring any customer complaints or quality issues and business risks are raised with Team leads. Within this role, our Aircraft Fitters will comply with The Health and Safety at Work (HASAW) Act 1974 and Customer Policy and Regulations. You will be responsible for completing any administration duties required to the role and be willing to attend further training courses to develop your skills and knowledge in the role. We offer this position as either 40 or 45 hours per week, working Monday- Friday, plus an option to undertake shift work, with additional shift pay. What you'll need to do the role: Minimum of 6 years working in an airworthiness environment, relevant experience for the Wildcat aircraft, with a minimum of 2 years hands on experience Hold/have ability to hold Certificate of Competency for Supervisory level Attained formal training in the Wildcat aircraft and associated trade systems. Previous experience and a good working knowledge of the following: Wildcat Aircraft Engineering and Aircraft Systems (by Trade). Wildcat Aircraft Servicing and Support Equipment. Hold a certificate of Competency at Supervisor level An understanding of Lean Operating Procedures. An understanding of Naval Air Publications and Compound - Interactive Electronic Technical Publications (C-IETP). Adhere to Health and Safety, the Control of Substances Hazardous to Health (COSHH) Regulations, Tool Control and Quality Practices. An understanding of Engineering and Asset Management Systems. Completed or able to complete Maintenance Human Factors Course. Understand rotary wing military (aviation) procedures. An understanding of Airworthiness Engineering Safety and Compliance iaw Regulatory and Legislative requirements (MAA). A capability to work productively, efficiently & effectively with initiative and drive under tight timescales and pressure whilst maintaining operational outputs. Ability to achieve SC clearance What we offer: Salary: Competitive salaries with annual reviews Pension: Up to 6% contributory pension scheme Holidays: 28 days' annual leave plus bank holidays Training and development: We offer a wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel ShareSave scheme: Helps you save regularly with the choice to buy Serco shares at a discount at the end of your savings period Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community Charity: You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme. To discover more about our careers in Defence, meet our team, and to find out more about what we offer, please follow this Link . We're also a signatory of the UK Governments Women in Defence Charter, to find out more please click here . Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens, we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. As a proud Disability Confident Leader and holder of the Gold Inclusive Employer Standard, disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.
Bristol Vehicle Base, BS11 8HT Permanent roles offering job stability & security. Working as a Prisoner Escort Custody Driver (PCO) in Prisoner Escort Custody Services (PECS) is more than just a role-it's an opportunity to be part of a professional team that plays a vital role in the justice system, ensuring safety and security every day. In addition to a rewarding career, we also offer: Salary of £26,745 (40hrs pw). Training salary is £23,402 (35hrs pw). Annual salary increments: Year 2 - £27,411, Year 3 - £27,927, Year 4 - £28,446 Additional driving allowance earnings for Category B1/C1 License holders: B1 = £600 per year C1 = £2,400 per year. (C1 License holders must drive 6 cell vehicles - subject to further terms). A potential first-year income between £32,345 & £34,145 (depending upon license type and overtime based on a current average of 8 hrs overtime pw). Pension (matched up to 6%), life insurance, 20 days annual leave (rising to 25 after 7 years) plus Bank Holidays. Discounts on Merlin Attractions, mobile phones, cinema, leisure, retail, and hospitality. Health and wellbeing support: Employee Assistance Programme, MIND, Simply Health Care, and Dental Plans. A supportive team and culture passionate about diversity and inclusion. We are operational 24/6, and you'll be expected to cover various early and late shifts, with a minimum of 40 hours per week. Flexibility is absolutely essential, as the nature of the role involves a wide range of different working arrangements and additional hours. There will be days when your finishing time is unpredictable, and you may need to work beyond your scheduled hours to meet the demands of the job. We operate on a rota basis, which is provided 12 weeks in advance, allowing you to plan ahead. This system ensures that, despite the long and often unpredictable hours, you will have the flexibility to enjoy meaningful time off to do the things you love. About the Role: As a PCO at our base, you'll work as part of a crew to provide safe and secure court transportation and custody services. You'll collect adult male and female detainees between prisons, police stations and courts, always ensuring their well-being. Depending upon operational requirements, you may be required to remain at court, where you'll be responsible for the care of the detainee until they return to custody or are released. Duties include accompanying defendants in courtrooms and cells, searching property and people, ensuring food and drink are available, and completing paperwork and data entry. Key Responsibilities: Start the day early, attend briefings to receive assignments, including details on prisoners, pick-up and drop-off locations, and specific risks. Check handheld devices for schedules and prisoner information. Complete vehicle checks. Collect prisoners from various locations, verify paperwork and property, search prisoners, and load them onto the vehicle. Monitor prisoners' welfare during transport, conduct cell checks, and provide water if needed. Arrange comfort stops for long journeys. Transport prisoners to courts and handle inter-prison transfers for reasons such as bed space management or educational needs. Return to the vehicle base, perform end-of-use checks, report defects, and hand in documentation. Work beyond contracted hours due to job demands, sometimes exceeding 50 hours a week. Stay with prisoners admitted to hospitals and handle emergency transfers during incidents like prison riots. What you need to do the job! Our current PCOs come to us with diverse work and life experiences. What you've done before doesn't matter; what matters is your commitment to making a difference in the lives of others. The rest you will learn during your 5 1/2-week training course and through our experienced colleagues. You'll need to hold a current driver's licence, B1 or C1 Licence (valid CPC card desirable). Our roles would suit those who have a particular interest in criminology or psychology. Required skills and abilities: Ability to understand and respond to the emotional needs of detainees. Capability to handle stressful and emotionally demanding situations with a calm and composed demeanour. Ability to think on your feet and make quick, effective decisions in challenging situations. Strong ability to work collaboratively with colleagues to ensure the safety and well-being of detainees. Meticulous in following protocols, conducting searches, and completing paperwork accurately. Adequate physical fitness to perform duties that may involve restraining detainees and handling long hours. Skilled in de-escalating conflicts and managing challenging behaviour effectively. High ethical standards and a commitment to always maintaining confidentiality and professionalism. Sensitivity to the diverse backgrounds and needs of detainees, ensuring respectful and fair treatment. Our Assessment Process: Briefing call to assess eligibility -> Competency based Virtual Interview -> short role-play and written exercise. Additional Information: All roles are exempt from the Rehabilitation of Offenders Act 1974, and all offers of employment are subject to Ministry of Justice Enhanced Level 2 checks with Enhanced DBS (Adult & Child Barring) and satisfactory employment references. This role is not eligible for Skilled Worker visa sponsorship under current UK Home Office rules, as it does not meet the required salary or skill level criteria. Whilst we encourage applications to other roles, candidates who already have a valid right to work in the UK through other immigration routes or permissions must meet the below minimum eligibility criteria: Have at least two years remaining on your current visa Have lived in the UK for at least one year, as vetting process requires a counter-signatory from a recognised professional who has known you for that duration. For general right-to-work guidance, please visit the UK Home Office website . About Serco At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone. By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. Apply Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact j&. At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on j& to discuss.
Sep 19, 2025
Full time
Bristol Vehicle Base, BS11 8HT Permanent roles offering job stability & security. Working as a Prisoner Escort Custody Driver (PCO) in Prisoner Escort Custody Services (PECS) is more than just a role-it's an opportunity to be part of a professional team that plays a vital role in the justice system, ensuring safety and security every day. In addition to a rewarding career, we also offer: Salary of £26,745 (40hrs pw). Training salary is £23,402 (35hrs pw). Annual salary increments: Year 2 - £27,411, Year 3 - £27,927, Year 4 - £28,446 Additional driving allowance earnings for Category B1/C1 License holders: B1 = £600 per year C1 = £2,400 per year. (C1 License holders must drive 6 cell vehicles - subject to further terms). A potential first-year income between £32,345 & £34,145 (depending upon license type and overtime based on a current average of 8 hrs overtime pw). Pension (matched up to 6%), life insurance, 20 days annual leave (rising to 25 after 7 years) plus Bank Holidays. Discounts on Merlin Attractions, mobile phones, cinema, leisure, retail, and hospitality. Health and wellbeing support: Employee Assistance Programme, MIND, Simply Health Care, and Dental Plans. A supportive team and culture passionate about diversity and inclusion. We are operational 24/6, and you'll be expected to cover various early and late shifts, with a minimum of 40 hours per week. Flexibility is absolutely essential, as the nature of the role involves a wide range of different working arrangements and additional hours. There will be days when your finishing time is unpredictable, and you may need to work beyond your scheduled hours to meet the demands of the job. We operate on a rota basis, which is provided 12 weeks in advance, allowing you to plan ahead. This system ensures that, despite the long and often unpredictable hours, you will have the flexibility to enjoy meaningful time off to do the things you love. About the Role: As a PCO at our base, you'll work as part of a crew to provide safe and secure court transportation and custody services. You'll collect adult male and female detainees between prisons, police stations and courts, always ensuring their well-being. Depending upon operational requirements, you may be required to remain at court, where you'll be responsible for the care of the detainee until they return to custody or are released. Duties include accompanying defendants in courtrooms and cells, searching property and people, ensuring food and drink are available, and completing paperwork and data entry. Key Responsibilities: Start the day early, attend briefings to receive assignments, including details on prisoners, pick-up and drop-off locations, and specific risks. Check handheld devices for schedules and prisoner information. Complete vehicle checks. Collect prisoners from various locations, verify paperwork and property, search prisoners, and load them onto the vehicle. Monitor prisoners' welfare during transport, conduct cell checks, and provide water if needed. Arrange comfort stops for long journeys. Transport prisoners to courts and handle inter-prison transfers for reasons such as bed space management or educational needs. Return to the vehicle base, perform end-of-use checks, report defects, and hand in documentation. Work beyond contracted hours due to job demands, sometimes exceeding 50 hours a week. Stay with prisoners admitted to hospitals and handle emergency transfers during incidents like prison riots. What you need to do the job! Our current PCOs come to us with diverse work and life experiences. What you've done before doesn't matter; what matters is your commitment to making a difference in the lives of others. The rest you will learn during your 5 1/2-week training course and through our experienced colleagues. You'll need to hold a current driver's licence, B1 or C1 Licence (valid CPC card desirable). Our roles would suit those who have a particular interest in criminology or psychology. Required skills and abilities: Ability to understand and respond to the emotional needs of detainees. Capability to handle stressful and emotionally demanding situations with a calm and composed demeanour. Ability to think on your feet and make quick, effective decisions in challenging situations. Strong ability to work collaboratively with colleagues to ensure the safety and well-being of detainees. Meticulous in following protocols, conducting searches, and completing paperwork accurately. Adequate physical fitness to perform duties that may involve restraining detainees and handling long hours. Skilled in de-escalating conflicts and managing challenging behaviour effectively. High ethical standards and a commitment to always maintaining confidentiality and professionalism. Sensitivity to the diverse backgrounds and needs of detainees, ensuring respectful and fair treatment. Our Assessment Process: Briefing call to assess eligibility -> Competency based Virtual Interview -> short role-play and written exercise. Additional Information: All roles are exempt from the Rehabilitation of Offenders Act 1974, and all offers of employment are subject to Ministry of Justice Enhanced Level 2 checks with Enhanced DBS (Adult & Child Barring) and satisfactory employment references. This role is not eligible for Skilled Worker visa sponsorship under current UK Home Office rules, as it does not meet the required salary or skill level criteria. Whilst we encourage applications to other roles, candidates who already have a valid right to work in the UK through other immigration routes or permissions must meet the below minimum eligibility criteria: Have at least two years remaining on your current visa Have lived in the UK for at least one year, as vetting process requires a counter-signatory from a recognised professional who has known you for that duration. For general right-to-work guidance, please visit the UK Home Office website . About Serco At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone. By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. Apply Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact j&. At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on j& to discuss.
Exeter Vehicle Base, EX5 1EW Permanent roles offering job stability & security. Working as a Prisoner Escort Custody Driver (PCO) in Prisoner Escort Custody Services (PECS) is more than just a role-it's an opportunity to be part of a professional team that plays a vital role in the justice system, ensuring safety and security every day. In addition to a rewarding career, we also offer: Salary of £26,745 (40hrs pw). Training salary is £23,402 (35hrs pw). Annual salary increments: Year 2 - £27,411, Year 3 - £27,927, Year 4 - £28,446 Additional driving allowance earnings for Category B1/C1 License holders: B1 = £600 per year C1 = £2,400 per year. (C1 License holders must drive 6 cell vehicles - subject to further terms). A potential first-year income between £32,345 & £34,145 (depending upon license type and overtime based on a current average of 8 hrs overtime pw). Pension (matched up to 6%), life insurance, 20 days annual leave (rising to 25 after 7 years) plus Bank Holidays. Discounts on Merlin Attractions, mobile phones, cinema, leisure, retail, and hospitality. Health and wellbeing support: Employee Assistance Programme, MIND, Simply Health Care, and Dental Plans. A supportive team and culture passionate about diversity and inclusion. We are operational 24/6, and you'll be expected to cover various early and late shifts, with a minimum of 40 hours per week. Flexibility is absolutely essential, as the nature of the role involves a wide range of different working arrangements and additional hours. There will be days when your finishing time is unpredictable, and you may need to work beyond your scheduled hours to meet the demands of the job. We operate on a rota basis, which is provided 12 weeks in advance, allowing you to plan ahead. This system ensures that, despite the long and often unpredictable hours, you will have the flexibility to enjoy meaningful time off to do the things you love. About the Role: As a PCO at our base, you'll work as part of a crew to provide safe and secure court transportation and custody services. You'll collect adult male and female detainees between prisons, police stations and courts, always ensuring their well-being. Depending upon operational requirements, you may be required to remain at court, where you'll be responsible for the care of the detainee until they return to custody or are released. Duties include accompanying defendants in courtrooms and cells, searching property and people, ensuring food and drink are available, and completing paperwork and data entry. Key Responsibilities: Start the day early, attend briefings to receive assignments, including details on prisoners, pick-up and drop-off locations, and specific risks. Check handheld devices for schedules and prisoner information. Complete vehicle checks. Collect prisoners from various locations, verify paperwork and property, search prisoners, and load them onto the vehicle. Monitor prisoners' welfare during transport, conduct cell checks, and provide water if needed. Arrange comfort stops for long journeys. Transport prisoners to courts and handle inter-prison transfers for reasons such as bed space management or educational needs. Return to the vehicle base, perform end-of-use checks, report defects, and hand in documentation. Work beyond contracted hours due to job demands, sometimes exceeding 50 hours a week. Stay with prisoners admitted to hospitals and handle emergency transfers during incidents like prison riots. What you need to do the job! Our current PCOs come to us with diverse work and life experiences. What you've done before doesn't matter; what matters is your commitment to making a difference in the lives of others. The rest you will learn during your 5 1/2-week training course and through our experienced colleagues. You'll need to hold a current driver's licence, B1 or C1 Licence (valid CPC card desirable). Our roles would suit those who have a particular interest in criminology or psychology. Required skills and abilities: Ability to understand and respond to the emotional needs of detainees. Capability to handle stressful and emotionally demanding situations with a calm and composed demeanour. Ability to think on your feet and make quick, effective decisions in challenging situations. Strong ability to work collaboratively with colleagues to ensure the safety and well-being of detainees. Meticulous in following protocols, conducting searches, and completing paperwork accurately. Adequate physical fitness to perform duties that may involve restraining detainees and handling long hours. Skilled in de-escalating conflicts and managing challenging behaviour effectively. High ethical standards and a commitment to always maintaining confidentiality and professionalism. Sensitivity to the diverse backgrounds and needs of detainees, ensuring respectful and fair treatment. Our Assessment Process: Briefing call to assess eligibility -> Competency based Virtual Interview -> short role-play and written exercise. Additional Information: All roles are exempt from the Rehabilitation of Offenders Act 1974, and all offers of employment are subject to Ministry of Justice Enhanced Level 2 checks with Enhanced DBS (Adult & Child Barring) and satisfactory employment references. This role is not eligible for Skilled Worker visa sponsorship under current UK Home Office rules, as it does not meet the required salary or skill level criteria. Whilst we encourage applications to other roles, candidates who already have a valid right to work in the UK through other immigration routes or permissions must meet the below minimum eligibility criteria: Have at least two years remaining on your current visa Have lived in the UK for at least one year, as vetting process requires a counter-signatory from a recognised professional who has known you for that duration. For general right-to-work guidance, please visit the UK Home Office website. About Serco At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone. By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. Apply Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact j&. At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on j& to discuss.
Sep 19, 2025
Full time
Exeter Vehicle Base, EX5 1EW Permanent roles offering job stability & security. Working as a Prisoner Escort Custody Driver (PCO) in Prisoner Escort Custody Services (PECS) is more than just a role-it's an opportunity to be part of a professional team that plays a vital role in the justice system, ensuring safety and security every day. In addition to a rewarding career, we also offer: Salary of £26,745 (40hrs pw). Training salary is £23,402 (35hrs pw). Annual salary increments: Year 2 - £27,411, Year 3 - £27,927, Year 4 - £28,446 Additional driving allowance earnings for Category B1/C1 License holders: B1 = £600 per year C1 = £2,400 per year. (C1 License holders must drive 6 cell vehicles - subject to further terms). A potential first-year income between £32,345 & £34,145 (depending upon license type and overtime based on a current average of 8 hrs overtime pw). Pension (matched up to 6%), life insurance, 20 days annual leave (rising to 25 after 7 years) plus Bank Holidays. Discounts on Merlin Attractions, mobile phones, cinema, leisure, retail, and hospitality. Health and wellbeing support: Employee Assistance Programme, MIND, Simply Health Care, and Dental Plans. A supportive team and culture passionate about diversity and inclusion. We are operational 24/6, and you'll be expected to cover various early and late shifts, with a minimum of 40 hours per week. Flexibility is absolutely essential, as the nature of the role involves a wide range of different working arrangements and additional hours. There will be days when your finishing time is unpredictable, and you may need to work beyond your scheduled hours to meet the demands of the job. We operate on a rota basis, which is provided 12 weeks in advance, allowing you to plan ahead. This system ensures that, despite the long and often unpredictable hours, you will have the flexibility to enjoy meaningful time off to do the things you love. About the Role: As a PCO at our base, you'll work as part of a crew to provide safe and secure court transportation and custody services. You'll collect adult male and female detainees between prisons, police stations and courts, always ensuring their well-being. Depending upon operational requirements, you may be required to remain at court, where you'll be responsible for the care of the detainee until they return to custody or are released. Duties include accompanying defendants in courtrooms and cells, searching property and people, ensuring food and drink are available, and completing paperwork and data entry. Key Responsibilities: Start the day early, attend briefings to receive assignments, including details on prisoners, pick-up and drop-off locations, and specific risks. Check handheld devices for schedules and prisoner information. Complete vehicle checks. Collect prisoners from various locations, verify paperwork and property, search prisoners, and load them onto the vehicle. Monitor prisoners' welfare during transport, conduct cell checks, and provide water if needed. Arrange comfort stops for long journeys. Transport prisoners to courts and handle inter-prison transfers for reasons such as bed space management or educational needs. Return to the vehicle base, perform end-of-use checks, report defects, and hand in documentation. Work beyond contracted hours due to job demands, sometimes exceeding 50 hours a week. Stay with prisoners admitted to hospitals and handle emergency transfers during incidents like prison riots. What you need to do the job! Our current PCOs come to us with diverse work and life experiences. What you've done before doesn't matter; what matters is your commitment to making a difference in the lives of others. The rest you will learn during your 5 1/2-week training course and through our experienced colleagues. You'll need to hold a current driver's licence, B1 or C1 Licence (valid CPC card desirable). Our roles would suit those who have a particular interest in criminology or psychology. Required skills and abilities: Ability to understand and respond to the emotional needs of detainees. Capability to handle stressful and emotionally demanding situations with a calm and composed demeanour. Ability to think on your feet and make quick, effective decisions in challenging situations. Strong ability to work collaboratively with colleagues to ensure the safety and well-being of detainees. Meticulous in following protocols, conducting searches, and completing paperwork accurately. Adequate physical fitness to perform duties that may involve restraining detainees and handling long hours. Skilled in de-escalating conflicts and managing challenging behaviour effectively. High ethical standards and a commitment to always maintaining confidentiality and professionalism. Sensitivity to the diverse backgrounds and needs of detainees, ensuring respectful and fair treatment. Our Assessment Process: Briefing call to assess eligibility -> Competency based Virtual Interview -> short role-play and written exercise. Additional Information: All roles are exempt from the Rehabilitation of Offenders Act 1974, and all offers of employment are subject to Ministry of Justice Enhanced Level 2 checks with Enhanced DBS (Adult & Child Barring) and satisfactory employment references. This role is not eligible for Skilled Worker visa sponsorship under current UK Home Office rules, as it does not meet the required salary or skill level criteria. Whilst we encourage applications to other roles, candidates who already have a valid right to work in the UK through other immigration routes or permissions must meet the below minimum eligibility criteria: Have at least two years remaining on your current visa Have lived in the UK for at least one year, as vetting process requires a counter-signatory from a recognised professional who has known you for that duration. For general right-to-work guidance, please visit the UK Home Office website. About Serco At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone. By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. Apply Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact j&. At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on j& to discuss.
Brighton Combined Court, BN2 0RF Permanent roles offering job stability & security Working as a Prisoner Custody Officer (PCO) in Prisoner Escort Custody Services (PECS) is more than just a role-it's an opportunity to be part of a professional team that plays a vital role in the justice system, ensuring safety and security every day. We also offer: Base Salary of £23,402 (35hrs pw). We believe in recognising your contributions and growth, so as well as continuous training & development opportunities, every year, you will be eligible for a base salary increment, allowing you to see tangible progress in your earnings (year 2 - £23,984 / year 3 - £24,436 / year 4 - £24,890) Pension (matched up to 6%), life insurance; 20 days annual leave (rising to 25 after 7 years' service) plus Bank Holidays. A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, MIND, Simply Health Care and Dental Plans and more Access to a range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure, Retail and Hospitality discounts and more A supportive team & culture where you'll get the chance to make a positive difference in a company passionate about diversity and inclusion. We are operational 24/6 and you'll cover various early and late shifts, 35hrs pw. Flexibility is key as due to the nature of role there are a range of different working arrangements & additional hours. There will be days when your finishing time could be unpredictable, however, we operate a rota basis (provided 12 weeks in advance) that allows you the flexibility to enjoy meaningful time off to do the things you enjoy & love. About the Role: As a PCO at our court, you'll work as part of a team to provide safe and secure escorting and custody services to detainees, focusing on maintaining their physical and mental wellbeing. During court proceedings, you'll be responsible for every aspect of detainee management until it's time for them to return to custody or be released. Key duties include: Escorting defendants to and from courtrooms, cells, and other areas within the court, including accompanying them to the toilet to ensure security and safety. This may involve being handcuffed to the detainee. Monitoring and supervising detainees while they are in the docks during court sessions, ensuring they remain secure and do not pose a risk to themselves or others. Being privy to sensitive and confidential information discussed during court proceedings, including testimonies, legal arguments etc. Maintaining discretion and confidentiality is paramount. Being prepared to listen to harrowing and distressing testimonies and evidence. It is crucial to maintain professionalism and provide support to detainees while managing your own emotional wellbeing. Ensuring that detainees have access to food and drink throughout the day, catering to any dietary requirements or restrictions. Monitoring the mental and physical health of detainees, providing support and reporting any concerns to the appropriate authorities. Ensuring the safety and security of the court environment, including responding to any incidents or emergencies that may arise. Conducting thorough searches of property and individuals to prevent contraband from entering secure areas. Completing necessary paperwork and data entry accurately, including logging detainee movements, incidents, and any other relevant information. Working closely with other court staff, law enforcement, and legal professionals to ensure smooth and secure court operations. What you need to do the job! Our current PCO's come to us with different work & life experiences, what you've done before doesn't matter, what matters is that you're committed to making a difference to the lives of others - the rest you will learn during your 5 1/2-weeks training course and through our experienced colleagues. Ideally, you'll have a current valid driver's license, be reasonably fit and have good written and verbal communications skills, using those skills to manage and control all situations. This role requires a high level of responsibility, vigilance, and the ability to handle challenging situations with professionalism and care. You will be an integral part of the judicial process, ensuring that justice is administered safely and securely. Our roles would suit those who have a particular interest in criminology or psychology. Our Assessment Process: Briefing call to assess eligibility -> Competency based Virtual Interview -> short role-play and written exercise. Additional Information: All roles are exempt from the Rehabilitation of Offenders Act 1974, and all offers of employment are subject to Ministry of Justice Enhanced Level 2 checks with Enhanced DBS (Adult & Child Barring) and satisfactory employment references. All staff have a responsibility to safeguard and promote the welfare of children and vulnerable young adults. The post holder must undertake the appropriate level of training and is responsible for ensuring that they understand and work within the safeguarding policies of the organisation. This role is not eligible for Skilled Worker visa sponsorship under current UK Home Office rules, as it does not meet the required salary or skill level criteria. Whilst we encourage applications to other roles, candidates who already have a valid right to work in the UK through other immigration routes or permissions must meet the below minimum eligibility criteria: Have at least two years remaining on your current visa Have lived in the UK for at least one year, as vetting process requires a counter-signatory from a recognised professional who has known you for that duration. For general right-to-work guidance, please visit the UK Home Office website. . About Serco At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone. By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. Apply Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact j&. At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on j& to discuss.
Sep 19, 2025
Full time
Brighton Combined Court, BN2 0RF Permanent roles offering job stability & security Working as a Prisoner Custody Officer (PCO) in Prisoner Escort Custody Services (PECS) is more than just a role-it's an opportunity to be part of a professional team that plays a vital role in the justice system, ensuring safety and security every day. We also offer: Base Salary of £23,402 (35hrs pw). We believe in recognising your contributions and growth, so as well as continuous training & development opportunities, every year, you will be eligible for a base salary increment, allowing you to see tangible progress in your earnings (year 2 - £23,984 / year 3 - £24,436 / year 4 - £24,890) Pension (matched up to 6%), life insurance; 20 days annual leave (rising to 25 after 7 years' service) plus Bank Holidays. A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, MIND, Simply Health Care and Dental Plans and more Access to a range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure, Retail and Hospitality discounts and more A supportive team & culture where you'll get the chance to make a positive difference in a company passionate about diversity and inclusion. We are operational 24/6 and you'll cover various early and late shifts, 35hrs pw. Flexibility is key as due to the nature of role there are a range of different working arrangements & additional hours. There will be days when your finishing time could be unpredictable, however, we operate a rota basis (provided 12 weeks in advance) that allows you the flexibility to enjoy meaningful time off to do the things you enjoy & love. About the Role: As a PCO at our court, you'll work as part of a team to provide safe and secure escorting and custody services to detainees, focusing on maintaining their physical and mental wellbeing. During court proceedings, you'll be responsible for every aspect of detainee management until it's time for them to return to custody or be released. Key duties include: Escorting defendants to and from courtrooms, cells, and other areas within the court, including accompanying them to the toilet to ensure security and safety. This may involve being handcuffed to the detainee. Monitoring and supervising detainees while they are in the docks during court sessions, ensuring they remain secure and do not pose a risk to themselves or others. Being privy to sensitive and confidential information discussed during court proceedings, including testimonies, legal arguments etc. Maintaining discretion and confidentiality is paramount. Being prepared to listen to harrowing and distressing testimonies and evidence. It is crucial to maintain professionalism and provide support to detainees while managing your own emotional wellbeing. Ensuring that detainees have access to food and drink throughout the day, catering to any dietary requirements or restrictions. Monitoring the mental and physical health of detainees, providing support and reporting any concerns to the appropriate authorities. Ensuring the safety and security of the court environment, including responding to any incidents or emergencies that may arise. Conducting thorough searches of property and individuals to prevent contraband from entering secure areas. Completing necessary paperwork and data entry accurately, including logging detainee movements, incidents, and any other relevant information. Working closely with other court staff, law enforcement, and legal professionals to ensure smooth and secure court operations. What you need to do the job! Our current PCO's come to us with different work & life experiences, what you've done before doesn't matter, what matters is that you're committed to making a difference to the lives of others - the rest you will learn during your 5 1/2-weeks training course and through our experienced colleagues. Ideally, you'll have a current valid driver's license, be reasonably fit and have good written and verbal communications skills, using those skills to manage and control all situations. This role requires a high level of responsibility, vigilance, and the ability to handle challenging situations with professionalism and care. You will be an integral part of the judicial process, ensuring that justice is administered safely and securely. Our roles would suit those who have a particular interest in criminology or psychology. Our Assessment Process: Briefing call to assess eligibility -> Competency based Virtual Interview -> short role-play and written exercise. Additional Information: All roles are exempt from the Rehabilitation of Offenders Act 1974, and all offers of employment are subject to Ministry of Justice Enhanced Level 2 checks with Enhanced DBS (Adult & Child Barring) and satisfactory employment references. All staff have a responsibility to safeguard and promote the welfare of children and vulnerable young adults. The post holder must undertake the appropriate level of training and is responsible for ensuring that they understand and work within the safeguarding policies of the organisation. This role is not eligible for Skilled Worker visa sponsorship under current UK Home Office rules, as it does not meet the required salary or skill level criteria. Whilst we encourage applications to other roles, candidates who already have a valid right to work in the UK through other immigration routes or permissions must meet the below minimum eligibility criteria: Have at least two years remaining on your current visa Have lived in the UK for at least one year, as vetting process requires a counter-signatory from a recognised professional who has known you for that duration. For general right-to-work guidance, please visit the UK Home Office website. . About Serco At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone. By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. Apply Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact j&. At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on j& to discuss.
Oxford Crown and Magistrates Court, OX1 1TL Permanent roles offering job stability & security Working as a Prisoner Custody Officer (PCO) in Prisoner Escort Custody Services (PECS) is more than just a role-it's an opportunity to be part of a professional team that plays a vital role in the justice system, ensuring safety and security every day. We also offer: Base Salary of £23,402 (35hrs pw). We believe in recognising your contributions and growth, so as well as continuous training & development opportunities, every year, you will be eligible for a base salary increment, allowing you to see tangible progress in your earnings (year 2 - £23,984 / year 3 - £24,436 / year 4 - £24,890) Pension (matched up to 6%), life insurance; 20 days annual leave (rising to 25 after 7 years' service) plus Bank Holidays. A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, MIND, Simply Health Care and Dental Plans and more Access to a range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure, Retail and Hospitality discounts and more A supportive team & culture where you'll get the chance to make a positive difference in a company passionate about diversity and inclusion We are operational 24/6 and you'll cover various early and late shifts, 35hrs pw. Flexibility is key as due to the nature of role there are a range of different working arrangements & additional hours. There will be days when your finishing time could be unpredictable, however, we operate a rota basis (provided 12 weeks in advance) that allows you the flexibility to enjoy meaningful time off to do the things you enjoy & love. About the Role: As a PCO at our court, you'll work as part of a team to provide safe and secure escorting and custody services to detainees, focusing on maintaining their physical and mental wellbeing. During court proceedings, you'll be responsible for every aspect of detainee management until it's time for them to return to custody or be released. Key duties include: Escorting defendants to and from courtrooms, cells, and other areas within the court, including accompanying them to the toilet to ensure security and safety. This may involve being handcuffed to the detainee. Monitoring and supervising detainees while they are in the docks during court sessions, ensuring they remain secure and do not pose a risk to themselves or others. Being privy to sensitive and confidential information discussed during court proceedings, including testimonies, legal arguments etc. Maintaining discretion and confidentiality is paramount. Being prepared to listen to harrowing and distressing testimonies and evidence. It is crucial to maintain professionalism and provide support to detainees while managing your own emotional wellbeing. Ensuring that detainees have access to food and drink throughout the day, catering to any dietary requirements or restrictions. Monitoring the mental and physical health of detainees, providing support and reporting any concerns to the appropriate authorities. Ensuring the safety and security of the court environment, including responding to any incidents or emergencies that may arise. Conducting thorough searches of property and individuals to prevent contraband from entering secure areas. Completing necessary paperwork and data entry accurately, including logging detainee movements, incidents, and any other relevant information. Working closely with other court staff, law enforcement, and legal professionals to ensure smooth and secure court operations What you need to do the job! Our current PCO's come to us with different work & life experiences, what you've done before doesn't matter, what matters is that you're committed to making a difference to the lives of others - the rest you will learn during your 5 1/2-weeks training course and through our experienced colleagues. Ideally, you'll have a current valid driver's license, be reasonably fit and have good written and verbal communications skills, using those skills to manage and control all situations. This role requires a high level of responsibility, vigilance, and the ability to handle challenging situations with professionalism and care. You will be an integral part of the judicial process, ensuring that justice is administered safely and securely. Our roles would suit those who have a particular interest in criminology or psychology. Our Assessment Process: Briefing call to assess eligibility -> Competency based Virtual Interview -> short role-play and written exercise. Additional Information: All roles are exempt from the Rehabilitation of Offenders Act 1974, and all offers of employment are subject to Ministry of Justice Enhanced Level 2 checks with Enhanced DBS (Adult & Child Barring) and satisfactory employment references. All staff have a responsibility to safeguard and promote the welfare of children and vulnerable young adults. The post holder must undertake the appropriate level of training and is responsible for ensuring that they understand and work within the safeguarding policies of the organisation. This role is not eligible for Skilled Worker visa sponsorship under current UK Home Office rules, as it does not meet the required salary or skill level criteria. Whilst we encourage applications to other roles, candidates who already have a valid right to work in the UK through other immigration routes or permissions must meet the below minimum eligibility criteria: Have at least two years remaining on your current visa Have lived in the UK for at least one year, as vetting process requires a counter-signatory from a recognised professional who has known you for that duration. For general right-to-work guidance, please visit the UK Home Office website. About Serco At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone. By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. Apply Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact j&. At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on j& to discuss.
Sep 19, 2025
Full time
Oxford Crown and Magistrates Court, OX1 1TL Permanent roles offering job stability & security Working as a Prisoner Custody Officer (PCO) in Prisoner Escort Custody Services (PECS) is more than just a role-it's an opportunity to be part of a professional team that plays a vital role in the justice system, ensuring safety and security every day. We also offer: Base Salary of £23,402 (35hrs pw). We believe in recognising your contributions and growth, so as well as continuous training & development opportunities, every year, you will be eligible for a base salary increment, allowing you to see tangible progress in your earnings (year 2 - £23,984 / year 3 - £24,436 / year 4 - £24,890) Pension (matched up to 6%), life insurance; 20 days annual leave (rising to 25 after 7 years' service) plus Bank Holidays. A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, MIND, Simply Health Care and Dental Plans and more Access to a range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure, Retail and Hospitality discounts and more A supportive team & culture where you'll get the chance to make a positive difference in a company passionate about diversity and inclusion We are operational 24/6 and you'll cover various early and late shifts, 35hrs pw. Flexibility is key as due to the nature of role there are a range of different working arrangements & additional hours. There will be days when your finishing time could be unpredictable, however, we operate a rota basis (provided 12 weeks in advance) that allows you the flexibility to enjoy meaningful time off to do the things you enjoy & love. About the Role: As a PCO at our court, you'll work as part of a team to provide safe and secure escorting and custody services to detainees, focusing on maintaining their physical and mental wellbeing. During court proceedings, you'll be responsible for every aspect of detainee management until it's time for them to return to custody or be released. Key duties include: Escorting defendants to and from courtrooms, cells, and other areas within the court, including accompanying them to the toilet to ensure security and safety. This may involve being handcuffed to the detainee. Monitoring and supervising detainees while they are in the docks during court sessions, ensuring they remain secure and do not pose a risk to themselves or others. Being privy to sensitive and confidential information discussed during court proceedings, including testimonies, legal arguments etc. Maintaining discretion and confidentiality is paramount. Being prepared to listen to harrowing and distressing testimonies and evidence. It is crucial to maintain professionalism and provide support to detainees while managing your own emotional wellbeing. Ensuring that detainees have access to food and drink throughout the day, catering to any dietary requirements or restrictions. Monitoring the mental and physical health of detainees, providing support and reporting any concerns to the appropriate authorities. Ensuring the safety and security of the court environment, including responding to any incidents or emergencies that may arise. Conducting thorough searches of property and individuals to prevent contraband from entering secure areas. Completing necessary paperwork and data entry accurately, including logging detainee movements, incidents, and any other relevant information. Working closely with other court staff, law enforcement, and legal professionals to ensure smooth and secure court operations What you need to do the job! Our current PCO's come to us with different work & life experiences, what you've done before doesn't matter, what matters is that you're committed to making a difference to the lives of others - the rest you will learn during your 5 1/2-weeks training course and through our experienced colleagues. Ideally, you'll have a current valid driver's license, be reasonably fit and have good written and verbal communications skills, using those skills to manage and control all situations. This role requires a high level of responsibility, vigilance, and the ability to handle challenging situations with professionalism and care. You will be an integral part of the judicial process, ensuring that justice is administered safely and securely. Our roles would suit those who have a particular interest in criminology or psychology. Our Assessment Process: Briefing call to assess eligibility -> Competency based Virtual Interview -> short role-play and written exercise. Additional Information: All roles are exempt from the Rehabilitation of Offenders Act 1974, and all offers of employment are subject to Ministry of Justice Enhanced Level 2 checks with Enhanced DBS (Adult & Child Barring) and satisfactory employment references. All staff have a responsibility to safeguard and promote the welfare of children and vulnerable young adults. The post holder must undertake the appropriate level of training and is responsible for ensuring that they understand and work within the safeguarding policies of the organisation. This role is not eligible for Skilled Worker visa sponsorship under current UK Home Office rules, as it does not meet the required salary or skill level criteria. Whilst we encourage applications to other roles, candidates who already have a valid right to work in the UK through other immigration routes or permissions must meet the below minimum eligibility criteria: Have at least two years remaining on your current visa Have lived in the UK for at least one year, as vetting process requires a counter-signatory from a recognised professional who has known you for that duration. For general right-to-work guidance, please visit the UK Home Office website. About Serco At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone. By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. Apply Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact j&. At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on j& to discuss.
Gatwick Immigration Removal Centre, RH6 0PQ Full-Time, Permanent £28,063 rising to £31,153 Are you compassionate and resilient? Are you interested in secure and meaningful work? Join our team as a Detention Custody Officer (DCO) at Gatwick Immigration Removal Centre. This isn't your typical security role - you'll use your strengths as you work with people during what's often the most difficult period of their lives. What you'll do You'll maintain a safe, secure environment while treating everyone with dignity and respect. The people in our care come from all walks of life - some are awaiting asylum decisions, others have completed prison sentences. What they all have in common is that they need someone who can remain calm, professional and empathetic even in challenging situations. This is hands-on work. You'll be dealing with people who may be confused, frightened, angry or distressed. Your ability to communicate clearly, de-escalate tensions and show genuine care can make all the difference. Hours and pay 40 hours per week on average A mix of day and night shifts (6-12 hours each) A structured rota system, ensuring fair distribution A starting salary of £28,063, increasing to £31,153 after 6 months Important note on location: Public transport links are limited, so ideally you'll live within 30 miles of the Centre. We run a free minibus from Gatwick Airport (Atlantic House) for employees using public transport. What we offer Training that sets you up for success: You'll complete a comprehensive 7-week training programme (fully paid) before you start. This covers everything from conflict resolution to cultural awareness, giving you the confidence and skills to handle whatever comes your way. Room to grow : This role can be a stepping stone to leadership positions or specialist roles within Serco. We're invested in helping our people develop their careers long-term. Benefits worth having: 224 hours of annual leave (including bank holidays) Pension contributions matched up to 6% Free parking on site Paid breaks during night shifts Subsidised meals (plus one free meal per day) Full uniform provided Employee discounts through Serco Benefits and Blue Light Card What we're looking for You don't need previous experience in this field, but you do need: Strong communication skills and emotional intelligence The ability to stay calm under pressure Respect for people from all backgrounds and cultures Physical and mental resilience A genuine desire to help people in difficult circumstances Experience working with vulnerable groups or in multicultural environments would be valuable but isn't essential. Our application process Step 1: Complete your online application Step 2: Virtual interview (1 hour via Microsoft Teams) if shortlisted Step 3: Assessment day including group exercises, fitness test and site tour Step 4: 7-week training course (full attendance is required) Checks and vetting This role is not eligible for Skilled Worker visa sponsorship under current UK Home Office rules, as it does not meet the required salary or skill level criteria. Whilst we encourage applications to other roles, candidates who already have a valid right to work in the UK through other immigration routes or permissions must meet the below minimum eligibility criteria: Hold indefinite leave to remain Have lived in the UK for at least three years For general right-to-work guidance, please visit the UK Home Office website. This role is exempt from the Rehabilitation of Offenders Act 1974, all offers of employment are subject to security clearance checks and approval by the Home Office. You will be required to obtain Home Office CTC & Enhanced DBS with adult and child barring vetting clearances (which required 5 years of checkable history). Ready to make a real difference? This work isn't easy, but it's incredibly rewarding. You'll be part of a team that believes everyone deserves to be treated with dignity, regardless of their circumstances. Apply now to start your journey with Serco. About Serco At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone. By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. Apply Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact j&. At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on j& to discuss.
Sep 19, 2025
Full time
Gatwick Immigration Removal Centre, RH6 0PQ Full-Time, Permanent £28,063 rising to £31,153 Are you compassionate and resilient? Are you interested in secure and meaningful work? Join our team as a Detention Custody Officer (DCO) at Gatwick Immigration Removal Centre. This isn't your typical security role - you'll use your strengths as you work with people during what's often the most difficult period of their lives. What you'll do You'll maintain a safe, secure environment while treating everyone with dignity and respect. The people in our care come from all walks of life - some are awaiting asylum decisions, others have completed prison sentences. What they all have in common is that they need someone who can remain calm, professional and empathetic even in challenging situations. This is hands-on work. You'll be dealing with people who may be confused, frightened, angry or distressed. Your ability to communicate clearly, de-escalate tensions and show genuine care can make all the difference. Hours and pay 40 hours per week on average A mix of day and night shifts (6-12 hours each) A structured rota system, ensuring fair distribution A starting salary of £28,063, increasing to £31,153 after 6 months Important note on location: Public transport links are limited, so ideally you'll live within 30 miles of the Centre. We run a free minibus from Gatwick Airport (Atlantic House) for employees using public transport. What we offer Training that sets you up for success: You'll complete a comprehensive 7-week training programme (fully paid) before you start. This covers everything from conflict resolution to cultural awareness, giving you the confidence and skills to handle whatever comes your way. Room to grow : This role can be a stepping stone to leadership positions or specialist roles within Serco. We're invested in helping our people develop their careers long-term. Benefits worth having: 224 hours of annual leave (including bank holidays) Pension contributions matched up to 6% Free parking on site Paid breaks during night shifts Subsidised meals (plus one free meal per day) Full uniform provided Employee discounts through Serco Benefits and Blue Light Card What we're looking for You don't need previous experience in this field, but you do need: Strong communication skills and emotional intelligence The ability to stay calm under pressure Respect for people from all backgrounds and cultures Physical and mental resilience A genuine desire to help people in difficult circumstances Experience working with vulnerable groups or in multicultural environments would be valuable but isn't essential. Our application process Step 1: Complete your online application Step 2: Virtual interview (1 hour via Microsoft Teams) if shortlisted Step 3: Assessment day including group exercises, fitness test and site tour Step 4: 7-week training course (full attendance is required) Checks and vetting This role is not eligible for Skilled Worker visa sponsorship under current UK Home Office rules, as it does not meet the required salary or skill level criteria. Whilst we encourage applications to other roles, candidates who already have a valid right to work in the UK through other immigration routes or permissions must meet the below minimum eligibility criteria: Hold indefinite leave to remain Have lived in the UK for at least three years For general right-to-work guidance, please visit the UK Home Office website. This role is exempt from the Rehabilitation of Offenders Act 1974, all offers of employment are subject to security clearance checks and approval by the Home Office. You will be required to obtain Home Office CTC & Enhanced DBS with adult and child barring vetting clearances (which required 5 years of checkable history). Ready to make a real difference? This work isn't easy, but it's incredibly rewarding. You'll be part of a team that believes everyone deserves to be treated with dignity, regardless of their circumstances. Apply now to start your journey with Serco. About Serco At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone. By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. Apply Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact j&. At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on j& to discuss.
Bristol Crown and Magistrates Court, BS1 1DA Permanent roles offering job stability & security Working as a Prisoner Custody Officer (PCO) in Prisoner Escort Custody Services (PECS) is more than just a role-it's an opportunity to be part of a professional team that plays a vital role in the justice system, ensuring safety and security every day. We also offer: Base Salary of £23,402 (35hrs pw). We believe in recognising your contributions and growth, so as well as continuous training & development opportunities, every year, you will be eligible for a base salary increment, allowing you to see tangible progress in your earnings (year 2 - £23,984 / year 3 - £24,436 / year 4 - £24,890) Pension (matched up to 6%), life insurance; 20 days annual leave (rising to 25 after 7 years' service) plus Bank Holidays. A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, MIND, Simply Health Care and Dental Plans and more Access to a range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure, Retail and Hospitality discounts and more A supportive team & culture where you'll get the chance to make a positive difference in a company passionate about diversity and inclusion. We are operational 24/6 and you'll cover various early and late shifts, 35hrs pw. Flexibility is key as due to the nature of role there are a range of different working arrangements & additional hours. There will be days when your finishing time could be unpredictable, however, we operate a rota basis (provided 12 weeks in advance) that allows you the flexibility to enjoy meaningful time off to do the things you enjoy & love. About the Role: As a PCO at our court, you'll work as part of a team to provide safe and secure escorting and custody services to detainees, focusing on maintaining their physical and mental wellbeing. During court proceedings, you'll be responsible for every aspect of detainee management until it's time for them to return to custody or be released. Key duties include: Escorting defendants to and from courtrooms, cells, and other areas within the court, including accompanying them to the toilet to ensure security and safety. This may involve being handcuffed to the detainee. Monitoring and supervising detainees while they are in the docks during court sessions, ensuring they remain secure and do not pose a risk to themselves or others. Being privy to sensitive and confidential information discussed during court proceedings, including testimonies, legal arguments etc. Maintaining discretion and confidentiality is paramount. Being prepared to listen to harrowing and distressing testimonies and evidence. It is crucial to maintain professionalism and provide support to detainees while managing your own emotional wellbeing. Ensuring that detainees have access to food and drink throughout the day, catering to any dietary requirements or restrictions. Monitoring the mental and physical health of detainees, providing support and reporting any concerns to the appropriate authorities. Ensuring the safety and security of the court environment, including responding to any incidents or emergencies that may arise. Conducting thorough searches of property and individuals to prevent contraband from entering secure areas. Completing necessary paperwork and data entry accurately, including logging detainee movements, incidents, and any other relevant information. Working closely with other court staff, law enforcement, and legal professionals to ensure smooth and secure court operations. What you need to do the job! Our current PCO's come to us with different work & life experiences, what you've done before doesn't matter, what matters is that you're committed to making a difference to the lives of others - the rest you will learn during your 5 1/2-weeks training course and through our experienced colleagues. Ideally, you'll have a current valid driver's license, be reasonably fit and have good written and verbal communications skills, using those skills to manage and control all situations. This role requires a high level of responsibility, vigilance, and the ability to handle challenging situations with professionalism and care. You will be an integral part of the judicial process, ensuring that justice is administered safely and securely. Our roles would suit those who have a particular interest in criminology or psychology. Our Assessment Process: Briefing call to assess eligibility -> Competency based Virtual Interview -> short role-play and written exercise. Additional Information: All roles are exempt from the Rehabilitation of Offenders Act 1974, and all offers of employment are subject to Ministry of Justice Enhanced Level 2 checks with Enhanced DBS (Adult & Child Barring) and satisfactory employment references. All staff have a responsibility to safeguard and promote the welfare of children and vulnerable young adults. The post holder must undertake the appropriate level of training and is responsible for ensuring that they understand and work within the safeguarding policies of the organisation. This role is not eligible for Skilled Worker visa sponsorship under current UK Home Office rules, as it does not meet the required salary or skill level criteria. Whilst we encourage applications to other roles, candidates who already have a valid right to work in the UK through other immigration routes or permissions must meet the below minimum eligibility criteria: Have at least two years remaining on your current visa Have lived in the UK for at least one year, as vetting process requires a counter-signatory from a recognised professional who has known you for that duration. For general right-to-work guidance, please visit the UK Home Office website. . About Serco At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone. By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. Apply Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact j&. At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on j& to discuss.
Sep 19, 2025
Full time
Bristol Crown and Magistrates Court, BS1 1DA Permanent roles offering job stability & security Working as a Prisoner Custody Officer (PCO) in Prisoner Escort Custody Services (PECS) is more than just a role-it's an opportunity to be part of a professional team that plays a vital role in the justice system, ensuring safety and security every day. We also offer: Base Salary of £23,402 (35hrs pw). We believe in recognising your contributions and growth, so as well as continuous training & development opportunities, every year, you will be eligible for a base salary increment, allowing you to see tangible progress in your earnings (year 2 - £23,984 / year 3 - £24,436 / year 4 - £24,890) Pension (matched up to 6%), life insurance; 20 days annual leave (rising to 25 after 7 years' service) plus Bank Holidays. A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, MIND, Simply Health Care and Dental Plans and more Access to a range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure, Retail and Hospitality discounts and more A supportive team & culture where you'll get the chance to make a positive difference in a company passionate about diversity and inclusion. We are operational 24/6 and you'll cover various early and late shifts, 35hrs pw. Flexibility is key as due to the nature of role there are a range of different working arrangements & additional hours. There will be days when your finishing time could be unpredictable, however, we operate a rota basis (provided 12 weeks in advance) that allows you the flexibility to enjoy meaningful time off to do the things you enjoy & love. About the Role: As a PCO at our court, you'll work as part of a team to provide safe and secure escorting and custody services to detainees, focusing on maintaining their physical and mental wellbeing. During court proceedings, you'll be responsible for every aspect of detainee management until it's time for them to return to custody or be released. Key duties include: Escorting defendants to and from courtrooms, cells, and other areas within the court, including accompanying them to the toilet to ensure security and safety. This may involve being handcuffed to the detainee. Monitoring and supervising detainees while they are in the docks during court sessions, ensuring they remain secure and do not pose a risk to themselves or others. Being privy to sensitive and confidential information discussed during court proceedings, including testimonies, legal arguments etc. Maintaining discretion and confidentiality is paramount. Being prepared to listen to harrowing and distressing testimonies and evidence. It is crucial to maintain professionalism and provide support to detainees while managing your own emotional wellbeing. Ensuring that detainees have access to food and drink throughout the day, catering to any dietary requirements or restrictions. Monitoring the mental and physical health of detainees, providing support and reporting any concerns to the appropriate authorities. Ensuring the safety and security of the court environment, including responding to any incidents or emergencies that may arise. Conducting thorough searches of property and individuals to prevent contraband from entering secure areas. Completing necessary paperwork and data entry accurately, including logging detainee movements, incidents, and any other relevant information. Working closely with other court staff, law enforcement, and legal professionals to ensure smooth and secure court operations. What you need to do the job! Our current PCO's come to us with different work & life experiences, what you've done before doesn't matter, what matters is that you're committed to making a difference to the lives of others - the rest you will learn during your 5 1/2-weeks training course and through our experienced colleagues. Ideally, you'll have a current valid driver's license, be reasonably fit and have good written and verbal communications skills, using those skills to manage and control all situations. This role requires a high level of responsibility, vigilance, and the ability to handle challenging situations with professionalism and care. You will be an integral part of the judicial process, ensuring that justice is administered safely and securely. Our roles would suit those who have a particular interest in criminology or psychology. Our Assessment Process: Briefing call to assess eligibility -> Competency based Virtual Interview -> short role-play and written exercise. Additional Information: All roles are exempt from the Rehabilitation of Offenders Act 1974, and all offers of employment are subject to Ministry of Justice Enhanced Level 2 checks with Enhanced DBS (Adult & Child Barring) and satisfactory employment references. All staff have a responsibility to safeguard and promote the welfare of children and vulnerable young adults. The post holder must undertake the appropriate level of training and is responsible for ensuring that they understand and work within the safeguarding policies of the organisation. This role is not eligible for Skilled Worker visa sponsorship under current UK Home Office rules, as it does not meet the required salary or skill level criteria. Whilst we encourage applications to other roles, candidates who already have a valid right to work in the UK through other immigration routes or permissions must meet the below minimum eligibility criteria: Have at least two years remaining on your current visa Have lived in the UK for at least one year, as vetting process requires a counter-signatory from a recognised professional who has known you for that duration. For general right-to-work guidance, please visit the UK Home Office website. . About Serco At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone. By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. Apply Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact j&. At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on j& to discuss.
Aircraft Technician - Merlin RNAS Culdrose, Helston TR12 7RH Competitive Salary with excellent benefits 38 hours per week/ Monday- Friday Are you looking to develop a career in aviation supporting the Royal Navy? Do you have hands on aircraft experience? If so, we would love to hear from you. At Serco, we have some exciting opportunities for Aircraft Technicians (Merlin) to join us at the Royal Navy Air Station (RNAS) Culdrose, Helston. We're proud to support the IMOS (Integrated Merlin Operational Support) and AESES (Air Engineering and Aviation Support) at RNAS Culdrose, delivering activities ranging from the repair and maintenance of military aircraft to off-aircraft support services. Culdrose is one of the Navy's two principal air bases, and one of the busiest military airfields in the UK. You'll support aircraft engineering services across both the IMOS and AESAS contracts, supporting operational deliverables and interfaces in a highly regulated environment. Carrying out work as an aircraft engineering fitter, you'll complete contracted tasks ensuring customer policy and regulations are met to a high standard (including the Health and Safety at Work (HASAW) Act 1974 and Customer Policy and Regulations), while ensuring any customer complaints or quality issues and business risks are raised with team leads. You will be entrusted with completing any administration duties required for the role and be committed to attending further training courses to develop your skills and knowledge. What you'll need to do the role: Minimum of 3 years working in an airworthiness environment, relevant experience for the Merlin aircraft or hands on Rotary experience Previous experience of working with Merlin aircraft engineering and aircraft systems/ Merlin aircraft servicing and support equipment An understanding of Lean Operating Procedures An understanding of Naval Air Publications and Compound - Interactive Electronic Technical Publications (CIETP) Commitment to adhering to Health and Safety, the Control of Substances Hazardous to Health (COSHH) Regulations, Tool Control and Quality Practices An understanding of engineering and asset management systems To have completed a Maintenance Human Factors course What we offer: Salary: Competitive salaries with annual reviews Pension: Up to 6% contributory pension scheme Holidays: 29 days' annual leave plus bank holidays Training and development: We offer a wide range of learning opportunitieswith over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel ShareSave scheme: Helps you save regularly with the choice to buy Serco shares at a discount at the end of your savings period Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community Charity: You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme. To discover more about our careers in Defence, meet our team, and to find out more about what we offer, please follow this Link . We're also a signatory of the UK Governments Women in Defence Charter, to find out more please click here . Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens, we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. As a proud Disability Confident Leader and holder of the Gold Inclusive Employer Standard, disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.
Sep 19, 2025
Full time
Aircraft Technician - Merlin RNAS Culdrose, Helston TR12 7RH Competitive Salary with excellent benefits 38 hours per week/ Monday- Friday Are you looking to develop a career in aviation supporting the Royal Navy? Do you have hands on aircraft experience? If so, we would love to hear from you. At Serco, we have some exciting opportunities for Aircraft Technicians (Merlin) to join us at the Royal Navy Air Station (RNAS) Culdrose, Helston. We're proud to support the IMOS (Integrated Merlin Operational Support) and AESES (Air Engineering and Aviation Support) at RNAS Culdrose, delivering activities ranging from the repair and maintenance of military aircraft to off-aircraft support services. Culdrose is one of the Navy's two principal air bases, and one of the busiest military airfields in the UK. You'll support aircraft engineering services across both the IMOS and AESAS contracts, supporting operational deliverables and interfaces in a highly regulated environment. Carrying out work as an aircraft engineering fitter, you'll complete contracted tasks ensuring customer policy and regulations are met to a high standard (including the Health and Safety at Work (HASAW) Act 1974 and Customer Policy and Regulations), while ensuring any customer complaints or quality issues and business risks are raised with team leads. You will be entrusted with completing any administration duties required for the role and be committed to attending further training courses to develop your skills and knowledge. What you'll need to do the role: Minimum of 3 years working in an airworthiness environment, relevant experience for the Merlin aircraft or hands on Rotary experience Previous experience of working with Merlin aircraft engineering and aircraft systems/ Merlin aircraft servicing and support equipment An understanding of Lean Operating Procedures An understanding of Naval Air Publications and Compound - Interactive Electronic Technical Publications (CIETP) Commitment to adhering to Health and Safety, the Control of Substances Hazardous to Health (COSHH) Regulations, Tool Control and Quality Practices An understanding of engineering and asset management systems To have completed a Maintenance Human Factors course What we offer: Salary: Competitive salaries with annual reviews Pension: Up to 6% contributory pension scheme Holidays: 29 days' annual leave plus bank holidays Training and development: We offer a wide range of learning opportunitieswith over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel ShareSave scheme: Helps you save regularly with the choice to buy Serco shares at a discount at the end of your savings period Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community Charity: You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme. To discover more about our careers in Defence, meet our team, and to find out more about what we offer, please follow this Link . We're also a signatory of the UK Governments Women in Defence Charter, to find out more please click here . Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens, we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. As a proud Disability Confident Leader and holder of the Gold Inclusive Employer Standard, disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.
Aircraft Engineering Supervisor (Mechanical) (Merlin) RNAS Culdrose, Helston TR12 7RH Competitive salary with excellent benefits 38 hours per week/ Monday - Friday Are you looking to develop a career in aviation supporting the Royal Navy? Do you have hands on aircraft experience? If so, we would love to hear from you. At Serco, we have exciting opportunities for a Mechanical Supervisor (Merlin) to join us at the Royal Navy Air Station (RNAS) Culdrose, Helston. We're proud to support the IMOS (Integrated Merlin Operational Support) and the AESAS (Aircraft Engineering Support and Aviation Support) at RNAS Culdrose, delivering activities ranging from the repair and maintenance of military aircraft to off-aircraft support services. Culdrose is one of the Navy s two principal air bases, and one of the busiest military airfields in the UK. Our Aircraft Engineers will support Aircraft Engineering services at RNAS Culdrose across both AESAS and IMOS Contracts, supporting operational deliverables and interfaces in a highly regulated environment. What you'll need: Minimum of 6 years working in an airworthiness environment, relevant experience for the Merlin aircraft, with a minimum of 2 years hands on experience Hold/have ability to hold Certificate of Competency for Supervisory level Previous experience and a good working knowledge of the following: Merlin Aircraft Engineering and Aircraft Systems Merlin Aircraft Servicing and Support Equipment Lean Operating Procedures Naval Air Publications and Compound Interactive Electronic Technical Publications (CIETP); Health and Safety The Control of Substances Hazardous to Health (COSHH) Regulations; and Tool Control and Quality Practices An understanding of Engineering and Asset Management Systems To have completed or ability to complete Maintenance Human Factors course What we offer: Salary: Competitive salaries with annual reviews Pension: Up to 6% contributory pension scheme Holidays: 29 days' annual leave plus bank holidays Training and development: We offer a wide range of learning opportunitieswith over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel ShareSave scheme: Helps you save regularly with the choice to buy Serco shares at a discount at the end of your savings period Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community Charity: You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme. To discover more about our careers in Defence, meet our team, and to find out more about what we offer, please follow this Link . We're also a signatory of the UK Governments Women in Defence Charter, to find out more please click here . Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens, we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. As a proud Disability Confident Leader and holder of the Gold Inclusive Employer Standard, disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.
Sep 19, 2025
Full time
Aircraft Engineering Supervisor (Mechanical) (Merlin) RNAS Culdrose, Helston TR12 7RH Competitive salary with excellent benefits 38 hours per week/ Monday - Friday Are you looking to develop a career in aviation supporting the Royal Navy? Do you have hands on aircraft experience? If so, we would love to hear from you. At Serco, we have exciting opportunities for a Mechanical Supervisor (Merlin) to join us at the Royal Navy Air Station (RNAS) Culdrose, Helston. We're proud to support the IMOS (Integrated Merlin Operational Support) and the AESAS (Aircraft Engineering Support and Aviation Support) at RNAS Culdrose, delivering activities ranging from the repair and maintenance of military aircraft to off-aircraft support services. Culdrose is one of the Navy s two principal air bases, and one of the busiest military airfields in the UK. Our Aircraft Engineers will support Aircraft Engineering services at RNAS Culdrose across both AESAS and IMOS Contracts, supporting operational deliverables and interfaces in a highly regulated environment. What you'll need: Minimum of 6 years working in an airworthiness environment, relevant experience for the Merlin aircraft, with a minimum of 2 years hands on experience Hold/have ability to hold Certificate of Competency for Supervisory level Previous experience and a good working knowledge of the following: Merlin Aircraft Engineering and Aircraft Systems Merlin Aircraft Servicing and Support Equipment Lean Operating Procedures Naval Air Publications and Compound Interactive Electronic Technical Publications (CIETP); Health and Safety The Control of Substances Hazardous to Health (COSHH) Regulations; and Tool Control and Quality Practices An understanding of Engineering and Asset Management Systems To have completed or ability to complete Maintenance Human Factors course What we offer: Salary: Competitive salaries with annual reviews Pension: Up to 6% contributory pension scheme Holidays: 29 days' annual leave plus bank holidays Training and development: We offer a wide range of learning opportunitieswith over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel ShareSave scheme: Helps you save regularly with the choice to buy Serco shares at a discount at the end of your savings period Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community Charity: You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme. To discover more about our careers in Defence, meet our team, and to find out more about what we offer, please follow this Link . We're also a signatory of the UK Governments Women in Defence Charter, to find out more please click here . Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens, we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. As a proud Disability Confident Leader and holder of the Gold Inclusive Employer Standard, disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.
Functional Assessor Location: Hybrid/ Home based, GB Contract Type: Full Time Here at Serco, we deliver health assessments that help determine eligibility for benefits on behalf of the Department for Work and Pensions (DWP). Our extensive experience supporting complex case management services across the globe and experience of working with the DWP enables us to impact a better future for all. Service users are treated with care and respect, and our colleagues thrive in a supportive culture. Fancy doing something different with your clinical skills? We are looking for Nurses, Occupational Therapists, Physiotherapists, Paramedics or Pharmacists to join Serco as a Functional Assessor and help deliver a vital service that supports millions of people with health conditions and disabilities. What is a Functional Assessor? A Functional Assessor is either a qualified Nurse, Paramedic, Occupational Therapist, Physiotherapist or Pharmacist who conducts unbiased, comprehensive health assessments for the Health Assessment Advisory Service (HAAS) which arranges and conducts assessments for the Department for Work and Pensions (DWP). What is HAAS? HAAS is a new service that will bring together existing assessment services for people with disabilities and health conditions under a single provider in each region of the UK. This will make accessing assessments for benefits simpler for the people who need it. Our team will be providing assessments for Personal Independence Payment (PIP) claimants or Work Capability Assessments (WCAs) for individuals claiming Universal Credit (UC) or Employment and Support Allowance (ESA). What will I be doing? As a Functional Assessor, you'll speak with claimants in a non-clinical environment, either on the phone, face-to-face or online, to carry out functional health assessments to help DWP understand how their disability or condition affects their day-to-day life. With empathy and compassion, you'll use your active listening and note-taking skills to produce accurate reports. You'll help claimants get fair outcomes, by carrying out functional assessments, consulting with treating healthcare professionals and others who are involved in providing care for the individuals you're assessing, and ensuring final reports are accurate and produced to a high standard. These will be used by DWP decision makers to determine the outcome of claims. What do I need? One year's post-registration experience as a Nurse, Occupational Therapist, Physiotherapist, Paramedic or Pharmacist Fully registered with a relevant UK regulatory body (NMC, HCPC or other), without restriction or conditions and with a valid PIN Excellent observational and communication skills Good overall IT skills with the ability to work quickly and produce reports in a timely manner Why chose Serco? You may have seen many different versions of the Functional Assessor role advertised across the UK and wonder why this is and who to apply for. There are multiple providers on the DWP HAAS contract - if you have the qualifications and experience, you can work for any of us, no matter where you live, so it's important you choose the right organisation for you. Serco can of course offer very competitive salaries and benefits; however we feel our employees deserve more than just compensation. Our commitment to you is: A place you can make an impact: Positively impact millions of lives, through working empathetically with claimants and delivering work you can be proud of. A place you can count on: Industry-leading training from Day 1, 'internal-only' career advancement opportunities, one-to-one support, and continued mentorship to help you keep hitting your goals. A place for you: Here you'll be part of a community, with a wide range of employee networks, flexible benefits and the opportunity to have your say. We invite and listen to all our employees' feedback, so we can continue to provide a supportive and welcoming place to work for everyone. We partner with leading organisations who provide resources and expertise so we can continuously improve and evolve our approach to colleagues' inclusion and experience. What are the perks? Starting salary range from £37,500 - £45,500 depending on location and specialty £1000 salary uplift after your first 6 months and a further £1000 salary uplift after 12 months Work-life balance: Serco offers 9am - 5pm contracts with no nights, weekends of shifts required. We offer full and part time contracts Up to 10% quality and performance bonus once you're a Approved Functional Assessor Opportunities for hybrid or remote working 25 days annual leave, plus bank holiday and the option to purchase up to five additional days Brilliant internal progression opportunities Up to 6% contributory pension scheme Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel Serco ShareSave scheme Health and wellbeing benefits including: 24/7 Employee Assistance Programme, BUPA Anytime Helpline, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, and 30% off at Serco-managed leisure centres A paid volunteering day each year Is Serco new to this sector? Serco has experience of delivering a similar contract internationally and of working with DWP. We're a 50,000-strong global organisation that specialises in partnering with governments to provide public services across a wide range of sectors. Thanks to our extensive experience working with government, we know the most important thing to get right is our people. We're committed to providing the best possible service to DWP and our claimants, as well as making Serco the provider of choice for functional assessment services. That's why we're keen to recruit the very best talent this industry has to offer, along with new people from other sectors with fresh ideas too. Realities of the role At Serco, it's important to us that we're honest and transparent with all current and future employees. Although many people love working in this sector, it isn't for everyone. This role may not be for you if You want to keep treating patients: Although the role of a Functional Assessor requires you to see a variety of conditions, there is no treatment involved, and some clinicians may miss the hands-on healthcare element of their previous roles. You don't want to retrain: In most cases, the clinicians we hire have never worked in this type of role before, so we take you through a comprehensive training programme to become an approved Functional Assessor. During the training, you will still be on your learning curve, so we audit every report to ensure they meet the specified standard and claimants receive the best possible service. This position is well-suited to those who are happy to receive constructive feedback and are keen to keep learning. You dislike writing reports: All clinicians are competent assessors, however reports need to be completed to a high standard too. This is a skill that can be learned, however if you're not used to - or dislike - writing detailed reports, this role may not be the best fit for you. Remember, there's new skills to learn from the outset, but our team are dedicated to training and supporting you, to ensure you're happy and competent in your role. What's more, our recruitment team have a wealth of experience working on this contract, including former Functional Assessors, so - if you'd like know more - they are happy to share their personal insights, too. Recruitment process This is a brand new, five-year contract. We have opportunities available now, or if you're interested in joining us in the future, you can register your interest here or reach out to our recruitment team: About Serco At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone. By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact . At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required) . click apply for full job details
Jul 15, 2025
Full time
Functional Assessor Location: Hybrid/ Home based, GB Contract Type: Full Time Here at Serco, we deliver health assessments that help determine eligibility for benefits on behalf of the Department for Work and Pensions (DWP). Our extensive experience supporting complex case management services across the globe and experience of working with the DWP enables us to impact a better future for all. Service users are treated with care and respect, and our colleagues thrive in a supportive culture. Fancy doing something different with your clinical skills? We are looking for Nurses, Occupational Therapists, Physiotherapists, Paramedics or Pharmacists to join Serco as a Functional Assessor and help deliver a vital service that supports millions of people with health conditions and disabilities. What is a Functional Assessor? A Functional Assessor is either a qualified Nurse, Paramedic, Occupational Therapist, Physiotherapist or Pharmacist who conducts unbiased, comprehensive health assessments for the Health Assessment Advisory Service (HAAS) which arranges and conducts assessments for the Department for Work and Pensions (DWP). What is HAAS? HAAS is a new service that will bring together existing assessment services for people with disabilities and health conditions under a single provider in each region of the UK. This will make accessing assessments for benefits simpler for the people who need it. Our team will be providing assessments for Personal Independence Payment (PIP) claimants or Work Capability Assessments (WCAs) for individuals claiming Universal Credit (UC) or Employment and Support Allowance (ESA). What will I be doing? As a Functional Assessor, you'll speak with claimants in a non-clinical environment, either on the phone, face-to-face or online, to carry out functional health assessments to help DWP understand how their disability or condition affects their day-to-day life. With empathy and compassion, you'll use your active listening and note-taking skills to produce accurate reports. You'll help claimants get fair outcomes, by carrying out functional assessments, consulting with treating healthcare professionals and others who are involved in providing care for the individuals you're assessing, and ensuring final reports are accurate and produced to a high standard. These will be used by DWP decision makers to determine the outcome of claims. What do I need? One year's post-registration experience as a Nurse, Occupational Therapist, Physiotherapist, Paramedic or Pharmacist Fully registered with a relevant UK regulatory body (NMC, HCPC or other), without restriction or conditions and with a valid PIN Excellent observational and communication skills Good overall IT skills with the ability to work quickly and produce reports in a timely manner Why chose Serco? You may have seen many different versions of the Functional Assessor role advertised across the UK and wonder why this is and who to apply for. There are multiple providers on the DWP HAAS contract - if you have the qualifications and experience, you can work for any of us, no matter where you live, so it's important you choose the right organisation for you. Serco can of course offer very competitive salaries and benefits; however we feel our employees deserve more than just compensation. Our commitment to you is: A place you can make an impact: Positively impact millions of lives, through working empathetically with claimants and delivering work you can be proud of. A place you can count on: Industry-leading training from Day 1, 'internal-only' career advancement opportunities, one-to-one support, and continued mentorship to help you keep hitting your goals. A place for you: Here you'll be part of a community, with a wide range of employee networks, flexible benefits and the opportunity to have your say. We invite and listen to all our employees' feedback, so we can continue to provide a supportive and welcoming place to work for everyone. We partner with leading organisations who provide resources and expertise so we can continuously improve and evolve our approach to colleagues' inclusion and experience. What are the perks? Starting salary range from £37,500 - £45,500 depending on location and specialty £1000 salary uplift after your first 6 months and a further £1000 salary uplift after 12 months Work-life balance: Serco offers 9am - 5pm contracts with no nights, weekends of shifts required. We offer full and part time contracts Up to 10% quality and performance bonus once you're a Approved Functional Assessor Opportunities for hybrid or remote working 25 days annual leave, plus bank holiday and the option to purchase up to five additional days Brilliant internal progression opportunities Up to 6% contributory pension scheme Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel Serco ShareSave scheme Health and wellbeing benefits including: 24/7 Employee Assistance Programme, BUPA Anytime Helpline, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, and 30% off at Serco-managed leisure centres A paid volunteering day each year Is Serco new to this sector? Serco has experience of delivering a similar contract internationally and of working with DWP. We're a 50,000-strong global organisation that specialises in partnering with governments to provide public services across a wide range of sectors. Thanks to our extensive experience working with government, we know the most important thing to get right is our people. We're committed to providing the best possible service to DWP and our claimants, as well as making Serco the provider of choice for functional assessment services. That's why we're keen to recruit the very best talent this industry has to offer, along with new people from other sectors with fresh ideas too. Realities of the role At Serco, it's important to us that we're honest and transparent with all current and future employees. Although many people love working in this sector, it isn't for everyone. This role may not be for you if You want to keep treating patients: Although the role of a Functional Assessor requires you to see a variety of conditions, there is no treatment involved, and some clinicians may miss the hands-on healthcare element of their previous roles. You don't want to retrain: In most cases, the clinicians we hire have never worked in this type of role before, so we take you through a comprehensive training programme to become an approved Functional Assessor. During the training, you will still be on your learning curve, so we audit every report to ensure they meet the specified standard and claimants receive the best possible service. This position is well-suited to those who are happy to receive constructive feedback and are keen to keep learning. You dislike writing reports: All clinicians are competent assessors, however reports need to be completed to a high standard too. This is a skill that can be learned, however if you're not used to - or dislike - writing detailed reports, this role may not be the best fit for you. Remember, there's new skills to learn from the outset, but our team are dedicated to training and supporting you, to ensure you're happy and competent in your role. What's more, our recruitment team have a wealth of experience working on this contract, including former Functional Assessors, so - if you'd like know more - they are happy to share their personal insights, too. Recruitment process This is a brand new, five-year contract. We have opportunities available now, or if you're interested in joining us in the future, you can register your interest here or reach out to our recruitment team: About Serco At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone. By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact . At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required) . click apply for full job details
Functional Assessor Location: Hybrid/ Home based, GB Contract Type: Full Time Here at Serco, we deliver health assessments that help determine eligibility for benefits on behalf of the Department for Work and Pensions (DWP). Our extensive experience supporting complex case management services across the globe and experience of working with the DWP enables us to impact a better future for all. Service users are treated with care and respect, and our colleagues thrive in a supportive culture. Fancy doing something different with your clinical skills? We are looking for Nurses, Occupational Therapists, Physiotherapists, Paramedics or Pharmacists to join Serco as a Functional Assessor and help deliver a vital service that supports millions of people with health conditions and disabilities. What is a Functional Assessor? A Functional Assessor is either a qualified Nurse, Paramedic, Occupational Therapist, Physiotherapist or Pharmacist who conducts unbiased, comprehensive health assessments for the Health Assessment Advisory Service (HAAS) which arranges and conducts assessments for the Department for Work and Pensions (DWP). What is HAAS? HAAS is a new service that will bring together existing assessment services for people with disabilities and health conditions under a single provider in each region of the UK. This will make accessing assessments for benefits simpler for the people who need it. Our team will be providing assessments for Personal Independence Payment (PIP) claimants or Work Capability Assessments (WCAs) for individuals claiming Universal Credit (UC) or Employment and Support Allowance (ESA). What will I be doing? As a Functional Assessor, you'll speak with claimants in a non-clinical environment, either on the phone, face-to-face or online, to carry out functional health assessments to help DWP understand how their disability or condition affects their day-to-day life. With empathy and compassion, you'll use your active listening and note-taking skills to produce accurate reports. You'll help claimants get fair outcomes, by carrying out functional assessments, consulting with treating healthcare professionals and others who are involved in providing care for the individuals you're assessing, and ensuring final reports are accurate and produced to a high standard. These will be used by DWP decision makers to determine the outcome of claims. What do I need? One year's post-registration experience as a Nurse, Occupational Therapist, Physiotherapist, Paramedic or Pharmacist Fully registered with a relevant UK regulatory body (NMC, HCPC or other), without restriction or conditions and with a valid PIN Excellent observational and communication skills Good overall IT skills with the ability to work quickly and produce reports in a timely manner Why chose Serco? You may have seen many different versions of the Functional Assessor role advertised across the UK and wonder why this is and who to apply for. There are multiple providers on the DWP HAAS contract - if you have the qualifications and experience, you can work for any of us, no matter where you live, so it's important you choose the right organisation for you. Serco can of course offer very competitive salaries and benefits; however we feel our employees deserve more than just compensation. Our commitment to you is: A place you can make an impact: Positively impact millions of lives, through working empathetically with claimants and delivering work you can be proud of. A place you can count on: Industry-leading training from Day 1, 'internal-only' career advancement opportunities, one-to-one support, and continued mentorship to help you keep hitting your goals. A place for you: Here you'll be part of a community, with a wide range of employee networks, flexible benefits and the opportunity to have your say. We invite and listen to all our employees' feedback, so we can continue to provide a supportive and welcoming place to work for everyone. We partner with leading organisations who provide resources and expertise so we can continuously improve and evolve our approach to colleagues' inclusion and experience. What are the perks? Starting salary range from £37,500 - £45,500 depending on location and specialty £1000 salary uplift after your first 6 months and a further £1000 salary uplift after 12 months Work-life balance: Serco offers 9am - 5pm contracts with no nights, weekends of shifts required. We offer full and part time contracts Up to 10% quality and performance bonus once you're a Approved Functional Assessor Opportunities for hybrid or remote working 25 days annual leave, plus bank holiday and the option to purchase up to five additional days Brilliant internal progression opportunities Up to 6% contributory pension scheme Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel Serco ShareSave scheme Health and wellbeing benefits including: 24/7 Employee Assistance Programme, BUPA Anytime Helpline, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, and 30% off at Serco-managed leisure centres A paid volunteering day each year Is Serco new to this sector? Serco has experience of delivering a similar contract internationally and of working with DWP. We're a 50,000-strong global organisation that specialises in partnering with governments to provide public services across a wide range of sectors. Thanks to our extensive experience working with government, we know the most important thing to get right is our people. We're committed to providing the best possible service to DWP and our claimants, as well as making Serco the provider of choice for functional assessment services. That's why we're keen to recruit the very best talent this industry has to offer, along with new people from other sectors with fresh ideas too. Realities of the role At Serco, it's important to us that we're honest and transparent with all current and future employees. Although many people love working in this sector, it isn't for everyone. This role may not be for you if You want to keep treating patients: Although the role of a Functional Assessor requires you to see a variety of conditions, there is no treatment involved, and some clinicians may miss the hands-on healthcare element of their previous roles. You don't want to retrain: In most cases, the clinicians we hire have never worked in this type of role before, so we take you through a comprehensive training programme to become an approved Functional Assessor. During the training, you will still be on your learning curve, so we audit every report to ensure they meet the specified standard and claimants receive the best possible service. This position is well-suited to those who are happy to receive constructive feedback and are keen to keep learning. You dislike writing reports: All clinicians are competent assessors, however reports need to be completed to a high standard too. This is a skill that can be learned, however if you're not used to - or dislike - writing detailed reports, this role may not be the best fit for you. Remember, there's new skills to learn from the outset, but our team are dedicated to training and supporting you, to ensure you're happy and competent in your role. What's more, our recruitment team have a wealth of experience working on this contract, including former Functional Assessors, so - if you'd like know more - they are happy to share their personal insights, too. Recruitment process This is a brand new, five-year contract. We have opportunities available now, or if you're interested in joining us in the future, you can register your interest here or reach out to our recruitment team: About Serco At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone. By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact . At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required) . click apply for full job details
Jul 14, 2025
Full time
Functional Assessor Location: Hybrid/ Home based, GB Contract Type: Full Time Here at Serco, we deliver health assessments that help determine eligibility for benefits on behalf of the Department for Work and Pensions (DWP). Our extensive experience supporting complex case management services across the globe and experience of working with the DWP enables us to impact a better future for all. Service users are treated with care and respect, and our colleagues thrive in a supportive culture. Fancy doing something different with your clinical skills? We are looking for Nurses, Occupational Therapists, Physiotherapists, Paramedics or Pharmacists to join Serco as a Functional Assessor and help deliver a vital service that supports millions of people with health conditions and disabilities. What is a Functional Assessor? A Functional Assessor is either a qualified Nurse, Paramedic, Occupational Therapist, Physiotherapist or Pharmacist who conducts unbiased, comprehensive health assessments for the Health Assessment Advisory Service (HAAS) which arranges and conducts assessments for the Department for Work and Pensions (DWP). What is HAAS? HAAS is a new service that will bring together existing assessment services for people with disabilities and health conditions under a single provider in each region of the UK. This will make accessing assessments for benefits simpler for the people who need it. Our team will be providing assessments for Personal Independence Payment (PIP) claimants or Work Capability Assessments (WCAs) for individuals claiming Universal Credit (UC) or Employment and Support Allowance (ESA). What will I be doing? As a Functional Assessor, you'll speak with claimants in a non-clinical environment, either on the phone, face-to-face or online, to carry out functional health assessments to help DWP understand how their disability or condition affects their day-to-day life. With empathy and compassion, you'll use your active listening and note-taking skills to produce accurate reports. You'll help claimants get fair outcomes, by carrying out functional assessments, consulting with treating healthcare professionals and others who are involved in providing care for the individuals you're assessing, and ensuring final reports are accurate and produced to a high standard. These will be used by DWP decision makers to determine the outcome of claims. What do I need? One year's post-registration experience as a Nurse, Occupational Therapist, Physiotherapist, Paramedic or Pharmacist Fully registered with a relevant UK regulatory body (NMC, HCPC or other), without restriction or conditions and with a valid PIN Excellent observational and communication skills Good overall IT skills with the ability to work quickly and produce reports in a timely manner Why chose Serco? You may have seen many different versions of the Functional Assessor role advertised across the UK and wonder why this is and who to apply for. There are multiple providers on the DWP HAAS contract - if you have the qualifications and experience, you can work for any of us, no matter where you live, so it's important you choose the right organisation for you. Serco can of course offer very competitive salaries and benefits; however we feel our employees deserve more than just compensation. Our commitment to you is: A place you can make an impact: Positively impact millions of lives, through working empathetically with claimants and delivering work you can be proud of. A place you can count on: Industry-leading training from Day 1, 'internal-only' career advancement opportunities, one-to-one support, and continued mentorship to help you keep hitting your goals. A place for you: Here you'll be part of a community, with a wide range of employee networks, flexible benefits and the opportunity to have your say. We invite and listen to all our employees' feedback, so we can continue to provide a supportive and welcoming place to work for everyone. We partner with leading organisations who provide resources and expertise so we can continuously improve and evolve our approach to colleagues' inclusion and experience. What are the perks? Starting salary range from £37,500 - £45,500 depending on location and specialty £1000 salary uplift after your first 6 months and a further £1000 salary uplift after 12 months Work-life balance: Serco offers 9am - 5pm contracts with no nights, weekends of shifts required. We offer full and part time contracts Up to 10% quality and performance bonus once you're a Approved Functional Assessor Opportunities for hybrid or remote working 25 days annual leave, plus bank holiday and the option to purchase up to five additional days Brilliant internal progression opportunities Up to 6% contributory pension scheme Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel Serco ShareSave scheme Health and wellbeing benefits including: 24/7 Employee Assistance Programme, BUPA Anytime Helpline, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, and 30% off at Serco-managed leisure centres A paid volunteering day each year Is Serco new to this sector? Serco has experience of delivering a similar contract internationally and of working with DWP. We're a 50,000-strong global organisation that specialises in partnering with governments to provide public services across a wide range of sectors. Thanks to our extensive experience working with government, we know the most important thing to get right is our people. We're committed to providing the best possible service to DWP and our claimants, as well as making Serco the provider of choice for functional assessment services. That's why we're keen to recruit the very best talent this industry has to offer, along with new people from other sectors with fresh ideas too. Realities of the role At Serco, it's important to us that we're honest and transparent with all current and future employees. Although many people love working in this sector, it isn't for everyone. This role may not be for you if You want to keep treating patients: Although the role of a Functional Assessor requires you to see a variety of conditions, there is no treatment involved, and some clinicians may miss the hands-on healthcare element of their previous roles. You don't want to retrain: In most cases, the clinicians we hire have never worked in this type of role before, so we take you through a comprehensive training programme to become an approved Functional Assessor. During the training, you will still be on your learning curve, so we audit every report to ensure they meet the specified standard and claimants receive the best possible service. This position is well-suited to those who are happy to receive constructive feedback and are keen to keep learning. You dislike writing reports: All clinicians are competent assessors, however reports need to be completed to a high standard too. This is a skill that can be learned, however if you're not used to - or dislike - writing detailed reports, this role may not be the best fit for you. Remember, there's new skills to learn from the outset, but our team are dedicated to training and supporting you, to ensure you're happy and competent in your role. What's more, our recruitment team have a wealth of experience working on this contract, including former Functional Assessors, so - if you'd like know more - they are happy to share their personal insights, too. Recruitment process This is a brand new, five-year contract. We have opportunities available now, or if you're interested in joining us in the future, you can register your interest here or reach out to our recruitment team: About Serco At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone. By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact . At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required) . click apply for full job details
