Senior Pensions Administrator Senior Pensions Administrator Apply locations UK London time type Full time posted on Posted 30+ Days Ago job requisition id JR101457 About Aptia Aptia is a new force in the employee benefits and pensions administration services, on a mission to change the world of administration for the better. In an underserved market, with huge potential for growth, Aptia serves 1,100 clients in the US and UK markets and will be supported by shared services in India and Portugal - helping more than seven million people live healthier and happier lives. And we are expanding. Aptia Group is not only fuelled by our investors' backing but also by our commitment to foster the growth and success of our people. At Aptia, we're investing heavily in learning and development, paving unique career paths for our colleagues. Specialist. Responsive. Thoughtful. These aren't just words; they are the backbone of our business. Our team embodies our values daily, to surpass client expectations, evolve constantly and nurture genuine relationships for the long-term. If you want to join a sector that never stands still, in a company culture that is agile and that will invest in your career development, we could have your perfect next role. Job requirements Are you an experienced Pensions Administrator looking for a fresh challenge? In this role you will play a key role in supporting clients and scheme members on complex queries and calculations, as well as using your expertise to peer review, coach and check calculations for more junior team members. You will use your technical knowledge to advise on procedural and legislative changes, and support client relationships through budgeting and process improvement. This role will work on a hybrid basis from our offices in London. What you'll be doing: Communicating with clients and scheme members on complex queries when required via letter, email and telephone. Gain a thorough understanding of the scheme details administered in the team and ensure activities are processed in line with the scheme rules. Performing complex pensions calculations, enter pensions data and answer enquiries to the required standard using both automated and non-automated manual/system processes across a wide range of member or scheme events. Perform checking activity as required to support team members, and use MI reporting to monitor progress for member, client and scheme event work. Ensuring errors, omissions and complaints are handled as accordance with agreed procedures and within appropriate timescales. Monitoring project income and work with your manager to ensure client projects are delivered on plan and to budget. Identifying opportunities to generate additional revenue within your client group, ensuring requests for additional work are identified and costs calculated and confirmed. Keep abreast of technical developments, procedural and legislative changes, able to discuss and act upon the implications. What we're looking for Experience liaising with clients and trustees. Ability to perform complex pension calculations, and the ability to peer review other calculations to a high standard of accuracy. Strong knowledge of member calculation processes, Defined Benefit (DB) scheme knowledge, scheme types and governing legislation issues. In-depth knowledge of UK pensions legislation. Good communication skills, both written and verbal. Strong analytical and problem-solving skills. Able to analyse and improve processes. Relevant professional qualification (e.g. PMI) - desirable. How to apply If you are interested in this role, then we'd love to hear from you. Please go ahead and click apply and submit your resume with appropriate contact information. Aptia is committed to creating a diverse, inclusive and equitable work environment. At Aptia, fostering an equitable and inclusive environment for all our people to flourish is a priority. We are an equal opportunity employer and aim to attract and retain the best people without attention to age, background, disability, ethnic origin, family duties, political affiliation, race, religion, gender and sexual orientation. If there are any reasonable adjustments we can make to the recruitment process to ensure it is accessible to you, we encourage you to reach out to us.
Oct 15, 2025
Full time
Senior Pensions Administrator Senior Pensions Administrator Apply locations UK London time type Full time posted on Posted 30+ Days Ago job requisition id JR101457 About Aptia Aptia is a new force in the employee benefits and pensions administration services, on a mission to change the world of administration for the better. In an underserved market, with huge potential for growth, Aptia serves 1,100 clients in the US and UK markets and will be supported by shared services in India and Portugal - helping more than seven million people live healthier and happier lives. And we are expanding. Aptia Group is not only fuelled by our investors' backing but also by our commitment to foster the growth and success of our people. At Aptia, we're investing heavily in learning and development, paving unique career paths for our colleagues. Specialist. Responsive. Thoughtful. These aren't just words; they are the backbone of our business. Our team embodies our values daily, to surpass client expectations, evolve constantly and nurture genuine relationships for the long-term. If you want to join a sector that never stands still, in a company culture that is agile and that will invest in your career development, we could have your perfect next role. Job requirements Are you an experienced Pensions Administrator looking for a fresh challenge? In this role you will play a key role in supporting clients and scheme members on complex queries and calculations, as well as using your expertise to peer review, coach and check calculations for more junior team members. You will use your technical knowledge to advise on procedural and legislative changes, and support client relationships through budgeting and process improvement. This role will work on a hybrid basis from our offices in London. What you'll be doing: Communicating with clients and scheme members on complex queries when required via letter, email and telephone. Gain a thorough understanding of the scheme details administered in the team and ensure activities are processed in line with the scheme rules. Performing complex pensions calculations, enter pensions data and answer enquiries to the required standard using both automated and non-automated manual/system processes across a wide range of member or scheme events. Perform checking activity as required to support team members, and use MI reporting to monitor progress for member, client and scheme event work. Ensuring errors, omissions and complaints are handled as accordance with agreed procedures and within appropriate timescales. Monitoring project income and work with your manager to ensure client projects are delivered on plan and to budget. Identifying opportunities to generate additional revenue within your client group, ensuring requests for additional work are identified and costs calculated and confirmed. Keep abreast of technical developments, procedural and legislative changes, able to discuss and act upon the implications. What we're looking for Experience liaising with clients and trustees. Ability to perform complex pension calculations, and the ability to peer review other calculations to a high standard of accuracy. Strong knowledge of member calculation processes, Defined Benefit (DB) scheme knowledge, scheme types and governing legislation issues. In-depth knowledge of UK pensions legislation. Good communication skills, both written and verbal. Strong analytical and problem-solving skills. Able to analyse and improve processes. Relevant professional qualification (e.g. PMI) - desirable. How to apply If you are interested in this role, then we'd love to hear from you. Please go ahead and click apply and submit your resume with appropriate contact information. Aptia is committed to creating a diverse, inclusive and equitable work environment. At Aptia, fostering an equitable and inclusive environment for all our people to flourish is a priority. We are an equal opportunity employer and aim to attract and retain the best people without attention to age, background, disability, ethnic origin, family duties, political affiliation, race, religion, gender and sexual orientation. If there are any reasonable adjustments we can make to the recruitment process to ensure it is accessible to you, we encourage you to reach out to us.
Founded to shape the future of pensions, health, and insurance solutions, Aptia is a leading professional services firm dedicated to simplifying complexity for businesses and individuals. We bring together cutting-edge technology and deep industry expertise to help organisations navigate an evolving landscape with clarity and confidence. With a presence in the US, UK, India, and Portugal, we support over six million people and more than 1,100 clients, delivering solutions that drive efficiency, enhance financial security, and provide peace of mind. Our strength lies in the combination of smart technology and expert teams, ensuring that managing pensions, health, and insurance is more effective. By focusing on innovation, accessibility, and client success, we help businesses take care of their people, so they can focus on what they do best. And we are expanding. Aptia Group is not only fueled by our investors' backing but also by our commitment to foster the growth and success of our people. At Aptia, we're investing heavily in learning and development, paving unique career paths for our colleagues. Specialist. Responsive. Thoughtful. Our values aren't just words; they are the backbone of our business. Our team embodies our values daily, to surpass client expectations, evolve constantly and nurture genuine relationships for the long-term. Job requirements The role: As Projects Team Manager, you will be responsible for managing and directing the delivery of Projects and Governance services for a large Insured client. You will be accountable for the timeliness and quality of output provided to the Insured client and the management of a large team of analysts and administrators. This role can be aligned to any Aptia Office in the UK on a hybrid-working basis. What you will be doing: Ensuring processes are adhered to and reviewed to maintain best practice, drive continual improvement, operational effectiveness and client profitability. Increasing quality of service delivered by continuous and controlled improvement of processes used by the delivery teams. Analysing root cause when issues arise to identify preventative action. Implement required procedural changes to minimize risk of recurrence. Developing and maintaining a client-specific service delivery and improvement plan for identified clients. Ensuring Errors and omissions are handled in accordance with agreed procedures and within appropriate timescales. Influencing direct reports to take ownership for identifying process changes and providing input to the creation of a solution. Monitoring all project income within own control. Management of resources and proactive alignment of headcount with client service. Working with the other Managers as appropriate to design, develop and implement the approved solutions for your clients. Understand, analyse and document business requirements Identification of areas where improvements to existing systems, processes and procedures can be achieved. Here is what we are looking for: Demonstrable management experience in Projects and/or Pensions Administration. Knowledge of UK pensions legislation. Experience of managing project activity. Experience of People management Experience of Client facing service delivery. Experience of process analysis and improvement. Previous experience that illustrates ability to prioritise work on multiple projects simultaneously Strong communication, influencing and negotiation skills. Strong coaching skills and ability to lead, motivate and inspire teams. Proven experience in or associated with DB Pension Administration and preferably Bulk Purchase Annuities. Working as part of a team, collaborating with and supporting colleagues within your department as well as the wider operations division. How to apply If you are interested in this role, then we'd love to hear from you. Please go ahead and click apply and submit your resume with appropriate contact information. Aptia is committed to creating a diverse, inclusive and equitable work environment. At Aptia, fostering an equitable and inclusive environment for all our people to flourish is a priority. We are an equal opportunity employer and aim to attract and retain the best people without attention to age, background, disability, ethnic origin, family duties, political affiliation, race, religion, gender and sexual orientation. If there are any reasonable adjustments we can make to the recruitment process to ensure it is accessible to you, we encourage you to reach out to us. Aptia is a trusted provider of employee benefits and pension administration services, with offices in the U.S. and U.K. supported by shared services in India and Portugal. We manage programs covering over six million people and serving more than 1,100 clients, catering to both B2B purchasers of the administration platform and B2C employees. With our extensive experience in the industry, we will deliver efficient and reliable solutions that ensure the smooth management of employee benefits programs. Our dedicated team of experts will combine in-depth knowledge with leading technology to simplify the administration process for clients.
Oct 12, 2025
Full time
Founded to shape the future of pensions, health, and insurance solutions, Aptia is a leading professional services firm dedicated to simplifying complexity for businesses and individuals. We bring together cutting-edge technology and deep industry expertise to help organisations navigate an evolving landscape with clarity and confidence. With a presence in the US, UK, India, and Portugal, we support over six million people and more than 1,100 clients, delivering solutions that drive efficiency, enhance financial security, and provide peace of mind. Our strength lies in the combination of smart technology and expert teams, ensuring that managing pensions, health, and insurance is more effective. By focusing on innovation, accessibility, and client success, we help businesses take care of their people, so they can focus on what they do best. And we are expanding. Aptia Group is not only fueled by our investors' backing but also by our commitment to foster the growth and success of our people. At Aptia, we're investing heavily in learning and development, paving unique career paths for our colleagues. Specialist. Responsive. Thoughtful. Our values aren't just words; they are the backbone of our business. Our team embodies our values daily, to surpass client expectations, evolve constantly and nurture genuine relationships for the long-term. Job requirements The role: As Projects Team Manager, you will be responsible for managing and directing the delivery of Projects and Governance services for a large Insured client. You will be accountable for the timeliness and quality of output provided to the Insured client and the management of a large team of analysts and administrators. This role can be aligned to any Aptia Office in the UK on a hybrid-working basis. What you will be doing: Ensuring processes are adhered to and reviewed to maintain best practice, drive continual improvement, operational effectiveness and client profitability. Increasing quality of service delivered by continuous and controlled improvement of processes used by the delivery teams. Analysing root cause when issues arise to identify preventative action. Implement required procedural changes to minimize risk of recurrence. Developing and maintaining a client-specific service delivery and improvement plan for identified clients. Ensuring Errors and omissions are handled in accordance with agreed procedures and within appropriate timescales. Influencing direct reports to take ownership for identifying process changes and providing input to the creation of a solution. Monitoring all project income within own control. Management of resources and proactive alignment of headcount with client service. Working with the other Managers as appropriate to design, develop and implement the approved solutions for your clients. Understand, analyse and document business requirements Identification of areas where improvements to existing systems, processes and procedures can be achieved. Here is what we are looking for: Demonstrable management experience in Projects and/or Pensions Administration. Knowledge of UK pensions legislation. Experience of managing project activity. Experience of People management Experience of Client facing service delivery. Experience of process analysis and improvement. Previous experience that illustrates ability to prioritise work on multiple projects simultaneously Strong communication, influencing and negotiation skills. Strong coaching skills and ability to lead, motivate and inspire teams. Proven experience in or associated with DB Pension Administration and preferably Bulk Purchase Annuities. Working as part of a team, collaborating with and supporting colleagues within your department as well as the wider operations division. How to apply If you are interested in this role, then we'd love to hear from you. Please go ahead and click apply and submit your resume with appropriate contact information. Aptia is committed to creating a diverse, inclusive and equitable work environment. At Aptia, fostering an equitable and inclusive environment for all our people to flourish is a priority. We are an equal opportunity employer and aim to attract and retain the best people without attention to age, background, disability, ethnic origin, family duties, political affiliation, race, religion, gender and sexual orientation. If there are any reasonable adjustments we can make to the recruitment process to ensure it is accessible to you, we encourage you to reach out to us. Aptia is a trusted provider of employee benefits and pension administration services, with offices in the U.S. and U.K. supported by shared services in India and Portugal. We manage programs covering over six million people and serving more than 1,100 clients, catering to both B2B purchasers of the administration platform and B2C employees. With our extensive experience in the industry, we will deliver efficient and reliable solutions that ensure the smooth management of employee benefits programs. Our dedicated team of experts will combine in-depth knowledge with leading technology to simplify the administration process for clients.
Associate Client Director page is loaded Associate Client Director Apply locations UK London time type Full time posted on Posted Yesterday job requisition id JR103881 About Aptia Founded to shape the future of pensions, health, and insurance solutions, Aptia is a leading professional services firm dedicated to simplifying complexity for businesses and individuals. We bring together cutting-edge technology and deep industry expertise to help organisations navigate an evolving landscape with clarity and confidence. With a presence in the US, UK, India, and Portugal, we support over six million people and more than 1,100 clients, delivering solutions that drive efficiency, enhance financial security, and provide peace of mind. Our strength lies in the combination of smart technology and expert teams, ensuring that managing pensions, health, and insurance is more effective. By focusing on innovation, accessibility, and client success, we help businesses take care of their people, so they can focus on what they do best. And we are expanding. Aptia Group is not only fueled by our investors' backing but also by our commitment to foster the growth and success of our people. At Aptia, we're investing heavily in learning and development, paving unique career paths for our colleagues. Specialist. Responsive. Thoughtful. Our values aren't just words; they are the backbone of our business. Our team embodies our values daily, to surpass client expectations, evolve constantly and nurture genuine relationships for the long-term. Job requirements Aptia has a unique opportunity for someone looking to take the next step up in their career as an Associate Client Director. You would be joining the Leatherhead Portfolio team, who are responsible for driving both operational and commercial success across a range of clients. As Associate Client Director, you would join initially to support with some of the smaller or less complex client requirements and receive development across the breadth of the Client Director remit to support your progression within the role, with a view to broadening your remit as you develop. With the support of the Senior Client Directors on the team, you will identify and implement commercial development strategies, and work with Portfolio Operations Officer to implement operational effectiveness plans across an allocated portfolio of clients, to achieve targeted commercial outcomes performance goals, whilst at the same time, mitigating business and commercial risk. This role is a hybrid position where you will work from Aptia office in London as well as from your home address. What you'll be doing Responsibility for account management of a specified number of clients. Overseeing day-to-day client and operational activities of such accounts, based on an agreed set of KPIs. Understanding and meeting client needs effectively, managing risks and adhering to procedures. Leading the growth of the portfolio of clients' revenue and contribution lines aligned with internal targets set by the Client Portfolio Leader. Driving service delivery in order to meet and exceed operational KPIs. Ensuring client retention and avoid attrition. Improving operational effectiveness. Managing costs and provide necessary financial information for business and audits. Operating as a commercial lead for clients, implementing creative financial and contractual constructs as appropriate. Here's what we're looking for: Understanding of the complexities of the pension scheme administration. DB specialist knowledge. Experience of working for/with clients in the third- party administration environment. Excellent leadership, communication, and interpersonal skills How to apply If you are interested in this role, then we'd love to hear from you. Please go ahead and click apply and submit your resume with appropriate contact information. Aptia is committed to creating a diverse, inclusive and equitable work environment. At Aptia, fostering an equitable and inclusive environment for all our people to flourish is a priority. We are an equal opportunity employer and aim to attract and retain the best people without attention to age, background, disability, ethnic origin, family duties, political affiliation, race, religion, gender and sexual orientation. If there are any reasonable adjustments we can make to the recruitment process to ensure it is accessible to you, we encourage you to reach out to us. Similar Jobs (2) Pensions Controls Team Manager locations 9 Locations time type Full time posted on Posted 6 Days Ago Projects Team Manager locations 11 Locations time type Full time posted on Posted 6 Days Ago Aptia is a trusted provider of employee benefits and pension administration services, with offices in the U.S. and U.K. supported by shared services in India and Portugal. We manage programs covering over six million people and serving more than 1,100 clients, catering to both B2B purchasers of the administration platform and B2C employees. With our extensive experience in the industry, we will deliver efficient and reliable solutions that ensure the smooth management of employee benefits programs. Our dedicated team of experts will combine in-depth knowledge with leading technology to simplify the administration process for clients.
Sep 25, 2025
Full time
Associate Client Director page is loaded Associate Client Director Apply locations UK London time type Full time posted on Posted Yesterday job requisition id JR103881 About Aptia Founded to shape the future of pensions, health, and insurance solutions, Aptia is a leading professional services firm dedicated to simplifying complexity for businesses and individuals. We bring together cutting-edge technology and deep industry expertise to help organisations navigate an evolving landscape with clarity and confidence. With a presence in the US, UK, India, and Portugal, we support over six million people and more than 1,100 clients, delivering solutions that drive efficiency, enhance financial security, and provide peace of mind. Our strength lies in the combination of smart technology and expert teams, ensuring that managing pensions, health, and insurance is more effective. By focusing on innovation, accessibility, and client success, we help businesses take care of their people, so they can focus on what they do best. And we are expanding. Aptia Group is not only fueled by our investors' backing but also by our commitment to foster the growth and success of our people. At Aptia, we're investing heavily in learning and development, paving unique career paths for our colleagues. Specialist. Responsive. Thoughtful. Our values aren't just words; they are the backbone of our business. Our team embodies our values daily, to surpass client expectations, evolve constantly and nurture genuine relationships for the long-term. Job requirements Aptia has a unique opportunity for someone looking to take the next step up in their career as an Associate Client Director. You would be joining the Leatherhead Portfolio team, who are responsible for driving both operational and commercial success across a range of clients. As Associate Client Director, you would join initially to support with some of the smaller or less complex client requirements and receive development across the breadth of the Client Director remit to support your progression within the role, with a view to broadening your remit as you develop. With the support of the Senior Client Directors on the team, you will identify and implement commercial development strategies, and work with Portfolio Operations Officer to implement operational effectiveness plans across an allocated portfolio of clients, to achieve targeted commercial outcomes performance goals, whilst at the same time, mitigating business and commercial risk. This role is a hybrid position where you will work from Aptia office in London as well as from your home address. What you'll be doing Responsibility for account management of a specified number of clients. Overseeing day-to-day client and operational activities of such accounts, based on an agreed set of KPIs. Understanding and meeting client needs effectively, managing risks and adhering to procedures. Leading the growth of the portfolio of clients' revenue and contribution lines aligned with internal targets set by the Client Portfolio Leader. Driving service delivery in order to meet and exceed operational KPIs. Ensuring client retention and avoid attrition. Improving operational effectiveness. Managing costs and provide necessary financial information for business and audits. Operating as a commercial lead for clients, implementing creative financial and contractual constructs as appropriate. Here's what we're looking for: Understanding of the complexities of the pension scheme administration. DB specialist knowledge. Experience of working for/with clients in the third- party administration environment. Excellent leadership, communication, and interpersonal skills How to apply If you are interested in this role, then we'd love to hear from you. Please go ahead and click apply and submit your resume with appropriate contact information. Aptia is committed to creating a diverse, inclusive and equitable work environment. At Aptia, fostering an equitable and inclusive environment for all our people to flourish is a priority. We are an equal opportunity employer and aim to attract and retain the best people without attention to age, background, disability, ethnic origin, family duties, political affiliation, race, religion, gender and sexual orientation. If there are any reasonable adjustments we can make to the recruitment process to ensure it is accessible to you, we encourage you to reach out to us. Similar Jobs (2) Pensions Controls Team Manager locations 9 Locations time type Full time posted on Posted 6 Days Ago Projects Team Manager locations 11 Locations time type Full time posted on Posted 6 Days Ago Aptia is a trusted provider of employee benefits and pension administration services, with offices in the U.S. and U.K. supported by shared services in India and Portugal. We manage programs covering over six million people and serving more than 1,100 clients, catering to both B2B purchasers of the administration platform and B2C employees. With our extensive experience in the industry, we will deliver efficient and reliable solutions that ensure the smooth management of employee benefits programs. Our dedicated team of experts will combine in-depth knowledge with leading technology to simplify the administration process for clients.
Senior Pensions Administrator Apply locations UK Chichester time type Full time posted on Posted 30+ Days Ago job requisition id JR101460 About Aptia Aptia is a new force in the employee benefits and pensions administration services, on a mission to change the world of administration for the better. In an underserved market, with huge potential for growth, Aptia serves 1,100 clients in the US and UK markets and will be supported by shared services in India and Portugal - helping more than seven million people live healthier and happier lives. And we are expanding. Aptia Group is not only fuelled by our investors' backing but also by our commitment to foster the growth and success of our people. At Aptia, we're investing heavily in learning and development, paving unique career paths for our colleagues. Specialist. Responsive. Thoughtful. These aren't just words; they are the backbone of our business. Our team embodies our values daily, to surpass client expectations, evolve constantly and nurture genuine relationships for the long-term. If you want to join a sector that never stands still, in a company culture that is agile and that will invest in your career development, we could have your perfect next role. Job Requirements Are you an experienced Pensions Administrator looking for a fresh challenge? In this role, you will play a key role in supporting clients and scheme members on complex queries and calculations, as well as using your expertise to peer review, coach and check calculations for more junior team members. You will use your technical knowledge to advise on procedural and legislative changes and support client relationships through budgeting and process improvement. This role will work on a hybrid basis from our offices in Chichester. What you'll be doing: Communicating with clients and scheme members on complex queries when required via letter, email and telephone. Gain a thorough understanding of the scheme details administered in the team and ensure activities are processed in line with the scheme rules. Performing complex pensions calculations, entering pensions data and answering enquiries to the required standard using both automated and non-automated manual/system processes across a wide range of member or scheme events. Perform checking activity as required to support team members, and use MI reporting to monitor progress for member, client and scheme event work. Ensuring errors, omissions and complaints are handled in accordance with agreed procedures and within appropriate timescales. Monitoring project income and working with your manager to ensure client projects are delivered on plan and to budget. Identifying opportunities to generate additional revenue within your client group, ensuring requests for additional work are identified and costs calculated and confirmed. Keeping abreast of technical developments, procedural and legislative changes, able to discuss and act upon the implications. What we're looking for: Experience liaising with clients and trustees. Ability to perform complex pension calculations, and the ability to peer review other calculations to a high standard of accuracy. Strong knowledge of member calculation processes, Defined Benefit (DB) scheme knowledge, scheme types and governing legislation issues. In-depth knowledge of UK pensions legislation. Good communication skills, both written and verbal. Strong analytical and problem-solving skills. Able to analyse and improve processes. Relevant professional qualification (e.g. PMI) - desirable. How to apply: If you are interested in this role, then we'd love to hear from you. Please go ahead and click apply and submit your resume with appropriate contact information. Aptia is committed to creating a diverse, inclusive and equitable work environment. At Aptia, fostering an equitable and inclusive environment for all our people to flourish is a priority. We are an equal opportunity employer and aim to attract and retain the best people without attention to age, background, disability, ethnic origin, family duties, political affiliation, race, religion, gender and sexual orientation. If there are any reasonable adjustments we can make to the recruitment process to ensure it is accessible to you, we encourage you to reach out to us.
Sep 19, 2025
Full time
Senior Pensions Administrator Apply locations UK Chichester time type Full time posted on Posted 30+ Days Ago job requisition id JR101460 About Aptia Aptia is a new force in the employee benefits and pensions administration services, on a mission to change the world of administration for the better. In an underserved market, with huge potential for growth, Aptia serves 1,100 clients in the US and UK markets and will be supported by shared services in India and Portugal - helping more than seven million people live healthier and happier lives. And we are expanding. Aptia Group is not only fuelled by our investors' backing but also by our commitment to foster the growth and success of our people. At Aptia, we're investing heavily in learning and development, paving unique career paths for our colleagues. Specialist. Responsive. Thoughtful. These aren't just words; they are the backbone of our business. Our team embodies our values daily, to surpass client expectations, evolve constantly and nurture genuine relationships for the long-term. If you want to join a sector that never stands still, in a company culture that is agile and that will invest in your career development, we could have your perfect next role. Job Requirements Are you an experienced Pensions Administrator looking for a fresh challenge? In this role, you will play a key role in supporting clients and scheme members on complex queries and calculations, as well as using your expertise to peer review, coach and check calculations for more junior team members. You will use your technical knowledge to advise on procedural and legislative changes and support client relationships through budgeting and process improvement. This role will work on a hybrid basis from our offices in Chichester. What you'll be doing: Communicating with clients and scheme members on complex queries when required via letter, email and telephone. Gain a thorough understanding of the scheme details administered in the team and ensure activities are processed in line with the scheme rules. Performing complex pensions calculations, entering pensions data and answering enquiries to the required standard using both automated and non-automated manual/system processes across a wide range of member or scheme events. Perform checking activity as required to support team members, and use MI reporting to monitor progress for member, client and scheme event work. Ensuring errors, omissions and complaints are handled in accordance with agreed procedures and within appropriate timescales. Monitoring project income and working with your manager to ensure client projects are delivered on plan and to budget. Identifying opportunities to generate additional revenue within your client group, ensuring requests for additional work are identified and costs calculated and confirmed. Keeping abreast of technical developments, procedural and legislative changes, able to discuss and act upon the implications. What we're looking for: Experience liaising with clients and trustees. Ability to perform complex pension calculations, and the ability to peer review other calculations to a high standard of accuracy. Strong knowledge of member calculation processes, Defined Benefit (DB) scheme knowledge, scheme types and governing legislation issues. In-depth knowledge of UK pensions legislation. Good communication skills, both written and verbal. Strong analytical and problem-solving skills. Able to analyse and improve processes. Relevant professional qualification (e.g. PMI) - desirable. How to apply: If you are interested in this role, then we'd love to hear from you. Please go ahead and click apply and submit your resume with appropriate contact information. Aptia is committed to creating a diverse, inclusive and equitable work environment. At Aptia, fostering an equitable and inclusive environment for all our people to flourish is a priority. We are an equal opportunity employer and aim to attract and retain the best people without attention to age, background, disability, ethnic origin, family duties, political affiliation, race, religion, gender and sexual orientation. If there are any reasonable adjustments we can make to the recruitment process to ensure it is accessible to you, we encourage you to reach out to us.