The Nottingham
Nottingham, Nottinghamshire
About The Role Contract type: Permanent Hours: Full-time, 35 hours Location: Head Office, Nottingham (Hybrid working, minimum 2 days per week) Application process: Please apply via the application button which will direct you to our careers site. If you require any adjustments to assist you in applying, please contact This is a pivotal leadership role shaping the future of our mortgage operations. As the Mortgage Operations Director you will lead and transform the Society's end-to-end mortgage lifecycle from underwriting and new lending through to servicing, arrears, and litigation - playing a key role in delivering our ambition to be recognised as an innovative specialist lender. Through the intelligent use of technology, data, and operational excellence, you will drive meaningful growth, elevate customer outcomes, and build a resilient, future ready operation. This is a high impact leadership opportunity for someone energised by scale, complexity, and the chance to leave a lasting legacy. Here's a taste of what you will be doing as Mortgage Operations Director at Nottingham Building Society: Strategic Leadership Define and deliver the mortgage operations strategy to support asset growth Lead end-to-end digitisation and automation of the mortgage journey, embedding platforms including MQube, Credit Hub, and advanced decisioning tools. Develop a low-cost, inflation-resilient servicing model for existing customers. Foster an empowered, high-performance culture with clear career progression. Operational Excellence Build a flexible, scalable, high-performing operations function to support rapid growth and complex lending. Ensure operating models, processes, and procedures deliver efficiency and excellent customer outcomes. Evaluate and manage the mortgage supply chain to ensure future-fit underwriting and servicing capability. Customer & Broker Experience Deliver differentiated digital journeys combining speed, certainty, and expert underwriting. Build a strong broker reputation for flexibility and customer-focused decision-making. Technology & Data Enablement Realise full benefits of the new origination platform, leveraging OCR and AI to simplify journeys for brokers, customers, and colleagues. Use data and advanced analytics to enhance decisioning, affordability, and product innovation. Own and optimise core systems including Summit, FileNet, CRMS, Avaya, Activate, and MQube. Governance & Compliance Ensure operational resilience, effective risk management, and ownership of Important Business Services, BCPs, and first-line mortgage controls. Participate in key committees and strategic programmes, ensuring compliance with regulatory and T&C frameworks. About you: Knowledge & Expertise Strong understanding of financial services, particularly mortgages. Knowledge of Training & Competence (T&C) frameworks and regulatory requirements. Experience in budgeting, forecasting, and capacity planning at a senior level. Familiarity with Business Continuity Planning, Operational Resilience, and Important Business Services. Strong insight into transforming business and customer propositions through digitisation. Experience Proven senior leader with excellent communication, negotiation, and interpersonal skills. Significant strategic and operational management experience. Experienced in leading change and process improvement initiatives. Skilled in developing and delivering effective strategic and operational plans. Highly numerate, able to translate complex data into clear, actionable insights. Expertise in capability and capacity management to build agile, scalable teams. Strong understanding of how process and IT solutions enable digital service excellence. Experience representing operations at committee and project levels. Proven management experience in areas such as arrears, underwriting, and complaints. Reward & Benefits A fair and competitive salary evaluated against market data, annual discretionary bonus scheme, £5,500 car allowance, Bupa healthcare, 29 days annual leave plus bank holidays and enhanced family leave. Commitment and dedication to your ongoing personal and professional development. We help you to own and grow your potential so you can be at your best in your current role and to support your future career aspirations. For all full-time roles we work a 35-hour working week to promote a work/life balance, we want you to be at your best inside and outside of work. A friendly and inclusive culture where teams genuinely strive to do the right thing by their colleagues and our customers. A strong sustainability agenda - we're continually finding new ways to be kinder to the environment by reducing our carbon footprint. We're passionate about giving back to the communities in which we serve as well as supporting local charities as part of the Samuel Fox Foundation. One of the many ways you can get involved is to use the 2 days per year paid leave to volunteer for causes or charities that are important to you. Your health and wellbeing is our priority, we encourage this through a suite of support resources, including a team of trained mental health first aiders. Embracing Diversity Together We proudly embrace and celebrate diversity as a fundamental cornerstone of our values. We believe that a diverse and inclusive workplace is not just essential for our success but is also a reflection of the vibrant communities we serve. Our commitment to diversity extends beyond our internal culture to the way we approach advertising and engage with our customers. Our commitment means actively working to eliminate barriers and biases that may hinder equal opportunities within our organisation. We strive to ensure that all individuals, regardless of background, have an equal chance to thrive and advance in their careers. We acknowledge that diversity is not just a goal to be achieved but a continuous journey toward creating an environment that embraces differences and promotes equal opportunities for all. We are committed to fostering an inclusive culture that encourages collaboration, creativity, and a sense of belonging for every member of our community. About Us We are a mutual, which means we don't have shareholders. Instead, we're owned by our members and use our money to do good, investing in our community, responsible causes, and - well, you. So, we're always striving to do the right thing for our team, communities and members. Although our history spans over 170 years, our purpose of helping our members save, plan for and protect their financial futures is enduring. At Nottingham Building Society, we are dedicated to overcoming obstacles and turning challenges into opportunities. At the heart of our mission is our unwavering commitment to breaking down barriers and building better futures by helping our customers achieve the significant milestone of owning their own home.
About The Role Contract type: Permanent Hours: Full-time, 35 hours Location: Head Office, Nottingham (Hybrid working, minimum 2 days per week) Application process: Please apply via the application button which will direct you to our careers site. If you require any adjustments to assist you in applying, please contact This is a pivotal leadership role shaping the future of our mortgage operations. As the Mortgage Operations Director you will lead and transform the Society's end-to-end mortgage lifecycle from underwriting and new lending through to servicing, arrears, and litigation - playing a key role in delivering our ambition to be recognised as an innovative specialist lender. Through the intelligent use of technology, data, and operational excellence, you will drive meaningful growth, elevate customer outcomes, and build a resilient, future ready operation. This is a high impact leadership opportunity for someone energised by scale, complexity, and the chance to leave a lasting legacy. Here's a taste of what you will be doing as Mortgage Operations Director at Nottingham Building Society: Strategic Leadership Define and deliver the mortgage operations strategy to support asset growth Lead end-to-end digitisation and automation of the mortgage journey, embedding platforms including MQube, Credit Hub, and advanced decisioning tools. Develop a low-cost, inflation-resilient servicing model for existing customers. Foster an empowered, high-performance culture with clear career progression. Operational Excellence Build a flexible, scalable, high-performing operations function to support rapid growth and complex lending. Ensure operating models, processes, and procedures deliver efficiency and excellent customer outcomes. Evaluate and manage the mortgage supply chain to ensure future-fit underwriting and servicing capability. Customer & Broker Experience Deliver differentiated digital journeys combining speed, certainty, and expert underwriting. Build a strong broker reputation for flexibility and customer-focused decision-making. Technology & Data Enablement Realise full benefits of the new origination platform, leveraging OCR and AI to simplify journeys for brokers, customers, and colleagues. Use data and advanced analytics to enhance decisioning, affordability, and product innovation. Own and optimise core systems including Summit, FileNet, CRMS, Avaya, Activate, and MQube. Governance & Compliance Ensure operational resilience, effective risk management, and ownership of Important Business Services, BCPs, and first-line mortgage controls. Participate in key committees and strategic programmes, ensuring compliance with regulatory and T&C frameworks. About you: Knowledge & Expertise Strong understanding of financial services, particularly mortgages. Knowledge of Training & Competence (T&C) frameworks and regulatory requirements. Experience in budgeting, forecasting, and capacity planning at a senior level. Familiarity with Business Continuity Planning, Operational Resilience, and Important Business Services. Strong insight into transforming business and customer propositions through digitisation. Experience Proven senior leader with excellent communication, negotiation, and interpersonal skills. Significant strategic and operational management experience. Experienced in leading change and process improvement initiatives. Skilled in developing and delivering effective strategic and operational plans. Highly numerate, able to translate complex data into clear, actionable insights. Expertise in capability and capacity management to build agile, scalable teams. Strong understanding of how process and IT solutions enable digital service excellence. Experience representing operations at committee and project levels. Proven management experience in areas such as arrears, underwriting, and complaints. Reward & Benefits A fair and competitive salary evaluated against market data, annual discretionary bonus scheme, £5,500 car allowance, Bupa healthcare, 29 days annual leave plus bank holidays and enhanced family leave. Commitment and dedication to your ongoing personal and professional development. We help you to own and grow your potential so you can be at your best in your current role and to support your future career aspirations. For all full-time roles we work a 35-hour working week to promote a work/life balance, we want you to be at your best inside and outside of work. A friendly and inclusive culture where teams genuinely strive to do the right thing by their colleagues and our customers. A strong sustainability agenda - we're continually finding new ways to be kinder to the environment by reducing our carbon footprint. We're passionate about giving back to the communities in which we serve as well as supporting local charities as part of the Samuel Fox Foundation. One of the many ways you can get involved is to use the 2 days per year paid leave to volunteer for causes or charities that are important to you. Your health and wellbeing is our priority, we encourage this through a suite of support resources, including a team of trained mental health first aiders. Embracing Diversity Together We proudly embrace and celebrate diversity as a fundamental cornerstone of our values. We believe that a diverse and inclusive workplace is not just essential for our success but is also a reflection of the vibrant communities we serve. Our commitment to diversity extends beyond our internal culture to the way we approach advertising and engage with our customers. Our commitment means actively working to eliminate barriers and biases that may hinder equal opportunities within our organisation. We strive to ensure that all individuals, regardless of background, have an equal chance to thrive and advance in their careers. We acknowledge that diversity is not just a goal to be achieved but a continuous journey toward creating an environment that embraces differences and promotes equal opportunities for all. We are committed to fostering an inclusive culture that encourages collaboration, creativity, and a sense of belonging for every member of our community. About Us We are a mutual, which means we don't have shareholders. Instead, we're owned by our members and use our money to do good, investing in our community, responsible causes, and - well, you. So, we're always striving to do the right thing for our team, communities and members. Although our history spans over 170 years, our purpose of helping our members save, plan for and protect their financial futures is enduring. At Nottingham Building Society, we are dedicated to overcoming obstacles and turning challenges into opportunities. At the heart of our mission is our unwavering commitment to breaking down barriers and building better futures by helping our customers achieve the significant milestone of owning their own home.
The Nottingham
Nottingham, Nottinghamshire
About The Role Contract type: Permanent. Hours: Full time, 35 hours. Location: Head Office, Nottingham (Hybrid working, minimum 2 days per week). Application process: Please apply via the application button which will direct you to our careers site. If you require any adjustments to assist you in applying, please contact . Salary: Up to £75,000 depending on experience. We're looking for Delivery Manager's who can make change happen smoothly and effectively. In this role, you'll focus on delivering value and quality outcomes, ensuring work is prioritised and sequenced in the best way to keep things moving without delays. You'll play a key part in preparing the business for change and helping teams, processes, and people embrace new ways of working. Working closely with Product Owners, Engineering Leads, and stakeholders, you'll make sure delivery plans are achievable, quality standards are met, and change is embedded successfully. If you're organised, collaborative, and passionate about driving continuous improvement, we'd love to hear from you! Here's a taste of what you will be doing as a Delivery Manager at Nottingham Building Society Plan and Prioritise: Break down and sequence work effectively, ensuring initiatives are sized appropriately for smooth, predictable delivery. Collaborate Across Teams: Bring cross functional teams together to tackle complex business challenges and manage ambiguity with confidence. Drive Value: Challenge assumptions and ensure every change delivers maximum impact with clear success measures. Manage Budgets: Provide structured oversight of cost plans, keeping budgets on track and aligned with delivery goals. Balance Quality and Feasibility: Work closely with Engineering Leads to align delivery commitments with technical realities and maintain high standards. Lead Delivery: Plan and manage work across sprints, longer term initiatives, or hybrid approaches to meet business needs. Remove Barriers: Identify and resolve risks, issues, and dependencies quickly to keep progress on track. Enable Change: Prepare the business for new ways of working through effective communication, training, and adoption plans. About you Continuous Delivery Expertise: Strong understanding of delivery principles and sustaining flow. Planning and Prioritisation: Skilled in sequencing and sizing change for predictability. Delivery Methods Knowledge: Experienced in Agile and Waterfall approaches. Business Change Awareness: Knowledge of readiness, training, and adoption practices. Problem Solving and Risk Management: Effective at managing risks, issues, and dependencies. Collaboration and Leadership: Builds strong partnerships across product, engineering, and business teams. Qualifications and Tools: Formal training in delivery/project management and proficiency with tools like Jira or Azure DevOps. Reward & Benefits Competitive Package: Fair salary benchmarked against market data, annual discretionary bonus, and 29 days holiday plus bank holidays. Health & Wellbeing: Access to Medicash healthcare, mental health first aiders, and a suite of wellbeing resources to support you inside and outside of work. Work Life Balance: 35 hour working week for full time roles, with flexibility to help you perform at your best. Career Growth: Ongoing personal and professional development, we'll support your ambitions and help you grow your potential. Inclusive Culture: Be part of a friendly, values led team that genuinely cares about doing the right thing for colleagues and customers. Giving Back: Use two paid volunteering days each year to support causes close to your heart, through our Samuel Fox Foundation. Sustainability Focus: Join a business committed to reducing its carbon footprint and making a positive impact on the environment. Free access to Octopus Money: Financial coaching & tools that help you plan, manage, and make the most of your money. Embracing Diversity Together We proudly embrace and celebrate diversity as a fundamental cornerstone of our values. We believe that a diverse and inclusive workplace is not just essential for our success but is also a reflection of the vibrant communities we serve. Our commitment to diversity extends beyond our internal culture to the way we approach advertising and engage with our customers. Our commitment means actively working to eliminate barriers and biases that may hinder equal opportunities within our organisation. We strive to ensure that all individuals, regardless of background, have an equal chance to thrive and advance in their careers. We acknowledge that diversity is not just a goal to be achieved but a continuous journey toward creating an environment that embraces differences and promotes equal opportunities for all. We are committed to fostering an inclusive culture that encourages collaboration, creativity, and a sense of belonging for every member of our community. About Us We are a mutual, which means we don't have shareholders. Instead, we're owned by our members and use our money to do good, investing in our community, responsible causes, and - well, you. So, we're always striving to do the right thing for our team, communities and members. Although our history spans over 170 years, our purpose of helping our members save, plan for and protect their financial futures is enduring. At The Nottingham Building Society, we are dedicated to overcoming obstacles and turning challenges into opportunities. At the heart of our mission is our unwavering commitment to breaking down barriers and building better futures by helping our customers achieve the significant milestone of owning their own home.
About The Role Contract type: Permanent. Hours: Full time, 35 hours. Location: Head Office, Nottingham (Hybrid working, minimum 2 days per week). Application process: Please apply via the application button which will direct you to our careers site. If you require any adjustments to assist you in applying, please contact . Salary: Up to £75,000 depending on experience. We're looking for Delivery Manager's who can make change happen smoothly and effectively. In this role, you'll focus on delivering value and quality outcomes, ensuring work is prioritised and sequenced in the best way to keep things moving without delays. You'll play a key part in preparing the business for change and helping teams, processes, and people embrace new ways of working. Working closely with Product Owners, Engineering Leads, and stakeholders, you'll make sure delivery plans are achievable, quality standards are met, and change is embedded successfully. If you're organised, collaborative, and passionate about driving continuous improvement, we'd love to hear from you! Here's a taste of what you will be doing as a Delivery Manager at Nottingham Building Society Plan and Prioritise: Break down and sequence work effectively, ensuring initiatives are sized appropriately for smooth, predictable delivery. Collaborate Across Teams: Bring cross functional teams together to tackle complex business challenges and manage ambiguity with confidence. Drive Value: Challenge assumptions and ensure every change delivers maximum impact with clear success measures. Manage Budgets: Provide structured oversight of cost plans, keeping budgets on track and aligned with delivery goals. Balance Quality and Feasibility: Work closely with Engineering Leads to align delivery commitments with technical realities and maintain high standards. Lead Delivery: Plan and manage work across sprints, longer term initiatives, or hybrid approaches to meet business needs. Remove Barriers: Identify and resolve risks, issues, and dependencies quickly to keep progress on track. Enable Change: Prepare the business for new ways of working through effective communication, training, and adoption plans. About you Continuous Delivery Expertise: Strong understanding of delivery principles and sustaining flow. Planning and Prioritisation: Skilled in sequencing and sizing change for predictability. Delivery Methods Knowledge: Experienced in Agile and Waterfall approaches. Business Change Awareness: Knowledge of readiness, training, and adoption practices. Problem Solving and Risk Management: Effective at managing risks, issues, and dependencies. Collaboration and Leadership: Builds strong partnerships across product, engineering, and business teams. Qualifications and Tools: Formal training in delivery/project management and proficiency with tools like Jira or Azure DevOps. Reward & Benefits Competitive Package: Fair salary benchmarked against market data, annual discretionary bonus, and 29 days holiday plus bank holidays. Health & Wellbeing: Access to Medicash healthcare, mental health first aiders, and a suite of wellbeing resources to support you inside and outside of work. Work Life Balance: 35 hour working week for full time roles, with flexibility to help you perform at your best. Career Growth: Ongoing personal and professional development, we'll support your ambitions and help you grow your potential. Inclusive Culture: Be part of a friendly, values led team that genuinely cares about doing the right thing for colleagues and customers. Giving Back: Use two paid volunteering days each year to support causes close to your heart, through our Samuel Fox Foundation. Sustainability Focus: Join a business committed to reducing its carbon footprint and making a positive impact on the environment. Free access to Octopus Money: Financial coaching & tools that help you plan, manage, and make the most of your money. Embracing Diversity Together We proudly embrace and celebrate diversity as a fundamental cornerstone of our values. We believe that a diverse and inclusive workplace is not just essential for our success but is also a reflection of the vibrant communities we serve. Our commitment to diversity extends beyond our internal culture to the way we approach advertising and engage with our customers. Our commitment means actively working to eliminate barriers and biases that may hinder equal opportunities within our organisation. We strive to ensure that all individuals, regardless of background, have an equal chance to thrive and advance in their careers. We acknowledge that diversity is not just a goal to be achieved but a continuous journey toward creating an environment that embraces differences and promotes equal opportunities for all. We are committed to fostering an inclusive culture that encourages collaboration, creativity, and a sense of belonging for every member of our community. About Us We are a mutual, which means we don't have shareholders. Instead, we're owned by our members and use our money to do good, investing in our community, responsible causes, and - well, you. So, we're always striving to do the right thing for our team, communities and members. Although our history spans over 170 years, our purpose of helping our members save, plan for and protect their financial futures is enduring. At The Nottingham Building Society, we are dedicated to overcoming obstacles and turning challenges into opportunities. At the heart of our mission is our unwavering commitment to breaking down barriers and building better futures by helping our customers achieve the significant milestone of owning their own home.