The Travel Chapter Ltd

A leading property management company in Swanage is seeking a Property Manager to coordinate operations and ensure properties are guest-ready. This role involves managing schedules and overseeing a network of local partners while engaging directly with guests. The ideal candidate should possess strong organizational and people skills and thrive under pressure. Additional perks include generous holiday allowance and a holiday contribution scheme, making this a great opportunity for those seeking a rewarding role in property management.

Hours: 0.6 FTE (approx. 22.5 hours) Work pattern: Core working days will be Friday and Saturday with the choice of a week day Location: On-site in a newly refurbished office in Sandown with free parking Contract: Permanent Create an outstanding experience for guests and homeowners Travel Chapter's Property Management team makes holidays feel effortless. As a Property Manager, you will coordinate our housekeeping and maintenance activity, support guests with queries and ensure our properties are always guest ready. This role is fast paced, varied and people focused. You will be supported by an established and knowledgeable team and based in a brand new office environment with ample free parking. Your next chapter We know the perfect candidate does not need to tick every box. If the role excites you and you can do most of the below, we would love to hear from you. What you will be doing Coordinating Managed Services across a regional portfolio of holiday homes Supporting guests before, during and after their stay Working with housekeeping and maintenance suppliers to maintain high standards Planning and problem solving to keep operations running smoothly Carrying out periodic property visits and spot checks Handling feedback and complaints constructively Managing stock levels, supplier invoices and charges Helping with the onboarding of new properties and supporting growth Delivering service aligned to homeowner expectations and KPIs Operational cover & on call The team participates in an on call rota to support our seven day operation. Current on call hours are 5 pm-9 pm Monday to Saturday and 9 am-9 pm on Sundays, with retainer payments made in addition to salary. What you will bring Proven customer service experience in a fast paced environment Excellent organisational, planning and multitasking skills A positive, solutions focused mindset The ability to build strong relationships with a wide range of people High attention to detail and a focus on presentation standards Confidence using systems, data and structured processes Flexibility to support a 7 day operation, including the core days listed above Experience in holiday lettings, housekeeping coordination, maintenance scheduling or property operations would be helpful but is not essential. Why Travel Chapter Travel Chapter is a certified B Corp and a Sunday Times Best Place to Work. We care about the experience we create for homeowners, guests, communities and our people. You will enjoy: A newly refurbished office environment Free on site parking An experienced and supportive team Real ownership and variety in your work Ready to start your next chapter? If this sounds like you, apply today. We would love to talk.

Employment Type: Permanent, Full Time Hours of Work: 37.5 hours per week, worked flexibly across Monday to Saturday between 09:00-17:00, plus participation in an out-of-hours rota Location: Swanage (office based, with regular local travel around the region) Salary: £27,000 plus overtime Your next chapter Our Property Management Service is a fast-moving department that keeps everything running smoothly behind the scenes. As a Property Manager, you'll sit at the operational centre of our guest experience, working closely with homeowners and our network of trusted housekeepers and tradespeople to ensure properties are guest ready and managed to a high standard. This role offers a genuine mix between office coordination and time out in the field, typically 2-3 days each week completing property checks, supporting guests and building relationships with local partners. The systems and detail underpin everything we do, so you'll thrive if you enjoy accuracy, structure and managing lots of moving parts in a fast paced environment. What you'll be doing Coordinating housekeepers, tradespeople and maintenance contractors Managing schedules and turnaround times across a diverse regional portfolio Handling guest and homeowner queries before, during and after stays Conducting property checks to ensure standards of cleaning and maintenance are upheld Ensuring properties remain compliant with relevant health, safety and legal requirements Growing a trusted network of local housekeepers and tradespeople Managing feedback and resolving issues professionally and sensitively Maintaining accurate records and keeping systems up to date Supporting our out-of-hours service on a rolling rota Travelling locally for property visits, meetings or guest support Out-of-hours work is paid as overtime. You'll thrive in this role if You are friendly, confident and resilient under pressure You have excellent people skills and can manage sensitive or tricky conversations with ease You're highly organised and enjoy keeping complex operations running smoothly You have strong admin and systems skills, with great attention to detail You solve problems proactively and stay calm in time-sensitive situations Experience in property, housing, estate agency or travel is an advantage (not essential) A full UK driving licence is required What's in it for you 25 days' paid holiday plus bank holidays An additional day off for your birthday or a loved one's birthday £500 annual contribution towards a holiday of your choice Paid volunteering day for a charity close to your heart Friends and family holiday discount scheme Life assurance Social clubs and communities (pets, fitness, gardening, sustainability and more) Great social events including our much loved Christmas parties Who we are We're Travel Chapter, the holiday home people, and we're on a mission to showcase great places to stay across the UK. From cosy cottages to coastal escapes, we connect guests with memorable stays while supporting homeowners and local communities. We're proud to be a certified B Corp and to have been named one of the Sunday Times Best Places to Work 2024. Our culture is people first, collaborative and supportive, and we welcome applicants from all backgrounds. If you need any adjustments to the application or selection process, just let us know.