Westminster Citizens Advice Bureau

What will you do? This is a rewarding opportunity to support our clients in applying for disability and other essential benefits aimed at reducing poverty and improving lives. As a Disability benefits champion, you'll work closely with residents to guide through the often complex and confusing process of completing various claim forms. Following the initial Citizens Advice training, you'll join a dedicated team, working directly with clients in face-to-face settings to help them access the benefits they are entitled to. How much time do you need to give? The initial training takes around 1 month if you attend twice a week. We prefer people who can commit to 2 days a week for at least 6 months after completing the initial training. What do you need to have? No formal qualifications are required - just the right attitude and dedication. We're looking for volunteers who: are friendly, caring and empathetic are non-judgemental and able to remain impartial have strong communication skills, both written and verbal, and are a good listener pay attention to detail are comfortable using computers for training, communications and writing up notes can work as part of a diverse team can handle challenging situations and use their initiative to solve problems will commit to the training programme and continuous professional development We are keen to encourage volunteers who speak a community language, e.g. Arabic, Farsi, Portuguese, Bengali. You'll also need to complete an Enhanced level DBS disclosure (criminal record check), which we will arrange. Having a criminal record does not necessarily prevent you from volunteering with us. What we offer you Our Volunteer Coordinator will support you throughout your volunteering journey at CAW and ensure that you get any training that you might need. You'll join a positive, supportive and friendly team of volunteers and paid staff. All our volunteers are an integral part of our team. You'll be invited to attend regular training sessions, join social events and support group activities. Your line manager will provide regular individual meetings and support. You'll have access to the national Citizens Advice e-learning, networks and resources. Reimbursement of agreed out of pocket expenses. Progression There may be opportunities to progress into Assessor and Adviser roles. Assessors carry out initial assessments and are trained in the main advice areas. Advisers explore and discuss clients' issues and options in more depth and suggest the next steps. If you are interested in joining the advice team, then you need to be prepared for a longer commitment and training. Our commitment to inclusion We welcome volunteers from all backgrounds and particularly encourage applications from people with physical or mental health conditions, and people from Black Asian Minority Ethnic (BAME) and LGBTQ+ communities. We are dedicated to creating an inclusive and welcoming environment for everyone, and we expect our volunteers and staff to share this commitment. Confidentiality Everything that you see and hear in the organisation is private. All staff and volunteers must sign an agreement to observe a strict rule of confidentiality before they begin their role. How to apply You will need to complete the online application form . You can download the role description here. Please email us at if you'd like a paper copy of the form. What happens after I have filled in the application form? Your application will be acknowledged, and we will let you know when you should expect to hear back from us. Once your application has been reviewed and shortlisted, we will contact you for a conversation about your interest in volunteering at CAW. You may be asked to undertake a basic skills assessment and participate in an interview. The process will be friendly and supportive! If you have any questions about the volunteer roles prior to completing your application please contact .