Lucy & Yak, Ltd.
Portsmouth, Hampshire
We are looking for an amazing Assistant Manager to support the storeManager & team in our brand new Portsmouth Store! As an Assistant Manager at Lucy & Yak, you play a key role in the overall success of the store. You will work collaboratively with the Store Manager to create an exceptional shopping experience that reflects Lucy & Yak's values and grows our brand community. You are an expert in customer service & shop standards. Within your role you train, develop, motivate and support your team to excel in all areas from day to day operations to smashing your stores KPIs. What you'll be doing Customer-Centric Approach Customer obsessed! You will need to become an expert on all things Lucy & Yak - from products and sizing, to sustainability and ethics. Foster a customer-focused culture within the store, ensuring every interaction exceeds expectations and creates exciting memorable experiences. Team Development, Coaching & Training Lead by example, promoting a positive and dynamic work environment. Motivate and inspire team members to achieve individual and collective goals. Provide instant feedback to team members, acting as a coach to enhance individual and team performance. Support the store manager in recruiting, training, and developing a high-performing team, making sure the team represents the brand in the best way possible. Sales Partner with the Store Manager to meet sales targets and KPIs. Work with the Store Manager to implement strategies to drive sales growth and enhance the customer shopping experience. Operational Support Oversee daily store operations, including opening and closing procedures. Support the planning and running of evening and collaboration events, contributing to a vibrant in-store atmosphere. Create and manage staff rotas to ensure adequate shop floor coverage, including leave approvals. Support the Store Manager in implementing and maintaining merchandising standards, ensuring the shop always looks as exciting and colourful as well as accessible to our customers. Stock Management Assist with effective stock management to optimise inventory levels. Contribute to minimising stock discrepancies and ensuring product availability. Arrange & plan stock takes and recalls with your Store Manager Community Engagement Organise plan & run evening and collaborative events with the Store Manager, contributing to a vibrant in-store atmosphere. Build an engaged community by connecting with customers both in-store and through social media. What are we looking for? A people person: You thrive on building connections and making customers feel at home. Friendly and approachable: Your warm demeanour and welcoming attitude are infectious! Passion for our brand: You're excited about Lucy & Yak's mission, products, and values. A commitment to excellence: Going above and beyond to ensure customer satisfaction is second nature to you. Team Coach: You enjoy motivating and coaching a team supporting them to learn and grow, always leading by example and spreading your knowledge and enthusiasm Previous customer facing supervisory/team management experience is essential 2yrs of customer facing experience is essential Strong leadership and team management skills. Excellent communication and interpersonal skills. Proven ability to drive sales and achieve targets Good understanding of social media platforms (Instagram, Facebook, TikTok, etc) Confident, responsible, adaptable individuals that enjoy the challenge of creative problem solving & thinking on their feet The fine print Salary based on experience Full time - 37.5hr per week Based inPortsmouth To start January 2026 Although this role does not have a closing date we reserve the right to close the advertisement if we receive a large number of applications. Internal Applicants: Please note we will use current and previous Lucy & Yak managers as a reference during the recruitment process.
We are looking for an amazing Assistant Manager to support the storeManager & team in our brand new Portsmouth Store! As an Assistant Manager at Lucy & Yak, you play a key role in the overall success of the store. You will work collaboratively with the Store Manager to create an exceptional shopping experience that reflects Lucy & Yak's values and grows our brand community. You are an expert in customer service & shop standards. Within your role you train, develop, motivate and support your team to excel in all areas from day to day operations to smashing your stores KPIs. What you'll be doing Customer-Centric Approach Customer obsessed! You will need to become an expert on all things Lucy & Yak - from products and sizing, to sustainability and ethics. Foster a customer-focused culture within the store, ensuring every interaction exceeds expectations and creates exciting memorable experiences. Team Development, Coaching & Training Lead by example, promoting a positive and dynamic work environment. Motivate and inspire team members to achieve individual and collective goals. Provide instant feedback to team members, acting as a coach to enhance individual and team performance. Support the store manager in recruiting, training, and developing a high-performing team, making sure the team represents the brand in the best way possible. Sales Partner with the Store Manager to meet sales targets and KPIs. Work with the Store Manager to implement strategies to drive sales growth and enhance the customer shopping experience. Operational Support Oversee daily store operations, including opening and closing procedures. Support the planning and running of evening and collaboration events, contributing to a vibrant in-store atmosphere. Create and manage staff rotas to ensure adequate shop floor coverage, including leave approvals. Support the Store Manager in implementing and maintaining merchandising standards, ensuring the shop always looks as exciting and colourful as well as accessible to our customers. Stock Management Assist with effective stock management to optimise inventory levels. Contribute to minimising stock discrepancies and ensuring product availability. Arrange & plan stock takes and recalls with your Store Manager Community Engagement Organise plan & run evening and collaborative events with the Store Manager, contributing to a vibrant in-store atmosphere. Build an engaged community by connecting with customers both in-store and through social media. What are we looking for? A people person: You thrive on building connections and making customers feel at home. Friendly and approachable: Your warm demeanour and welcoming attitude are infectious! Passion for our brand: You're excited about Lucy & Yak's mission, products, and values. A commitment to excellence: Going above and beyond to ensure customer satisfaction is second nature to you. Team Coach: You enjoy motivating and coaching a team supporting them to learn and grow, always leading by example and spreading your knowledge and enthusiasm Previous customer facing supervisory/team management experience is essential 2yrs of customer facing experience is essential Strong leadership and team management skills. Excellent communication and interpersonal skills. Proven ability to drive sales and achieve targets Good understanding of social media platforms (Instagram, Facebook, TikTok, etc) Confident, responsible, adaptable individuals that enjoy the challenge of creative problem solving & thinking on their feet The fine print Salary based on experience Full time - 37.5hr per week Based inPortsmouth To start January 2026 Although this role does not have a closing date we reserve the right to close the advertisement if we receive a large number of applications. Internal Applicants: Please note we will use current and previous Lucy & Yak managers as a reference during the recruitment process.
Lucy & Yak, Ltd.
Portsmouth, Hampshire
We are looking for an amazing Store Manager to lead our brand new Portsmouth team! As a Store Manager at Lucy & Yak, your role is to inspire, manage and drive the success of your store by motivating your team & building a community. You will demonstrate outstanding brand experiences whilst seizing and creating commercial opportunities. Within your role you will train, develop and motivate your team to excel in all areas from day to day operations to smashing your store KPIs. As Store Manager you will ensure your store always embodies Lucy & Yaks ethics and ethos in all areas, from Visual Merchandising to Customer Service. What you'll be doing Management Provide strong management, fostering a positive and collaborative work environment. Motivating and inspiring your team to achieve personal and collective goals. Giving instant and consistent positive & constructive feedback to your team to enhance performance. Empowering your Assistant Manager to do the same. Play a role in the recruitment, training, and development of a high performing team. Manage, train and develop your team. You'll be a role model of the Lucy & Yak ethos and will ensure the brand is always represented in the best way possible. Customer Centric Approach Customer obsessed! You will need to become an expert on all things Lucy & Yak - from products and sizing, to sustainability and ethics. Foster a customer focused culture within the store, ensuring every interaction exceeds expectations and creates exciting memorable experiences. Be the final point of escalation for customer queries and issues within your store. Ensuring that these are addressed and resolved promptly & always maintaining a focus on customer satisfaction. Sales Drive & motivate your team to meet sales targets/KPIs through incentives & training Implement strategies in collaboration with your Assistant Manager to drive sales growth and enhance the customer journey Operational Excellence Oversee day to day retail operations, including staffing, sales, visual merchandising, and administration. Monitor day to day health and safety in store, setting and maintaining high standards for our team and customers and escalating issues as necessary. Create and manage staff rotas to ensure adequate shop floor coverage including leave approvals. Uphold high standards of visual merchandising that align with the brand's identity, ensuring the shop always looks as exciting and colourful as well as accessible to our customers. Attend weekly & quarterly management meetings Stock Management Ensure effective stock management within your store & working alongside merchandising & warehouse teams to optimise inventory levels and stock holdings Enforce procedures to minimise stock discrepancies in your store and to ensure best selling product availability wherever possible Implement effective stock management procedures, stockroom organisation, line counts & stock takes Financial Management Interpret key performance indicators to drive informed choices. Manage your store budget for resources, equipment and overtime, ensuring this is not exceeded. Marketing, Events & Community Engagement Working with the Head of Retail to execute the retail marketing strategy in stores (e.g. events, promotions, windows, layouts) Create exciting in store content with your team, managing your Store's social media platforms. Organising, staffing & running collaboration events in your store! What are we looking for? Previous Management experience of 2 years within a customer facing role is essential Friendly and approachable: Your demeanour and attitude are infectious! Passion for our brand: You're excited about Lucy & Yak's mission, products, and values. Dedication to excellence: Going above and beyond to ensure customer satisfaction is second nature to you. You are exceptional at motivating, developing and coaching a team to success Excellent communication skills. Proven ability to drive sales and achieve targets Good knowledge of social media platforms (Instagram, Facebook, TikTok, etc) Good I.T skills - able to use Word, Excel, social media applications & till systems Demonstrate resilience, work upon your own initiative and think quickly on your feet to resolve emergent issues. Experience mid long term planning would be a bonus Previous Fashion Retail Experience is highly desirable but not essential As a Store Manager at Lucy & Yak, your role is to lead, manage and drive the success of your store by motivating & inspiring your team & building a community. You will always lead your team by example in creating outstanding brand experiences whilst seizing and creating commercial opportunities. Within your role you will train, develop, motivate and support your team to excel in all areas from day to day operations to smashing your store KPIs. As Store Manager you are responsible for ensuring your store always embodies Lucy & Yaks ethics and ethos in all areas, from Visual Merchandising to Customer Service. What you'll be doing Leadership Provide strong leadership, fostering a positive and collaborative work environment. Motivating and inspiring your team to achieve individual and collective goals. Giving instant and consistent positive & constructive feedback to your team to enhance individual and team performance. Empowering your Assistant Manager to do the same. Play a leading role in the recruitment, training, and development of a high performing team. Manage, support, train and develop your team. You'll be a role model of the Lucy & Yak ethos and will ensure the brand is always represented in the best way possible. Customer Centric Approach Customer obsessed! You will need to become an expert on all things Lucy & Yak - from products and sizing, to sustainability and ethics. Foster a customer focused culture within the store, ensuring every interaction exceeds expectations and creates exciting memorable experiences. Be the final point of escalation for customer queries and issues within your store. Ensuring that these are addressed and resolved promptly & always maintaining a focus on customer satisfaction. Sales Drive & motivate your team to meet sales targets/KPIs through incentives & training Implement strategies in collaboration with your Assistant Manager to drive sales growth and enhance the customer journey Operational Excellence Oversee day to day retail operations, including staffing, sales, visual merchandising, and administration. Responsible for the day to day health and safety in store, setting and maintaining high standards for our team and customers and escalating issues as necessary. Create and manage staff rotas to ensure adequate shop floor coverage including leave approvals. Uphold high standards of visual merchandising that align with the brand's identity, ensuring the shop always looks as exciting and colourful as well as accessible to our customers. Attend weekly & quarterly management meetings Stock Management Responsible for effective stock management within your store & working alongside merchandising & warehouse teams to optimise inventory levels and stock holdings Enforce procedures to minimise stock discrepancies in your store and to ensure best selling product availability wherever possible Implement effective stock management procedures, stockroom organisation, line counts & stock takes Financial Management Analyse and interpret key performance indicators to drive informed decision making. Manage your store budget for resources, equipment and overtime, ensuring this is not exceeded. Marketing, Events & Community Engagement Working with the Head of Retail to execute the retail marketing strategy in stores (e.g. events, promotions, windows, layouts) Create exciting in store content with your team, managing your Store's social media platforms. Organising, staffing & running collaboration events in your store! What are we looking for? Previous Management experience of 2 years within a customer facing role is essential Friendly and approachable: Your warm demeanour and welcoming attitude are infectious! Passion for our brand: You're excited about Lucy & Yak's mission, products, and values. A commitment to excellence: Going above and beyond to ensure customer satisfaction is second nature to you. Leader: You are exceptional at motivating, developing and coaching a team to success Excellent communication and interpersonal skills. Proven ability to drive sales and achieve targets Good understanding of social media platforms (Instagram, Facebook, TikTok, etc) Good I.T skills - confident to use Word, Excel, social media applications & till systems Demonstrate resilience, work upon your own initiative and think quickly on your feet to resolve emergent issues. Experience mid long term planning would be a bonus Previous Fashion Retail Experience is highly desirable but not essential The fine print Salary based on experience Based in Portsmouth 37.5 hours per week To start January 2026 . click apply for full job details
We are looking for an amazing Store Manager to lead our brand new Portsmouth team! As a Store Manager at Lucy & Yak, your role is to inspire, manage and drive the success of your store by motivating your team & building a community. You will demonstrate outstanding brand experiences whilst seizing and creating commercial opportunities. Within your role you will train, develop and motivate your team to excel in all areas from day to day operations to smashing your store KPIs. As Store Manager you will ensure your store always embodies Lucy & Yaks ethics and ethos in all areas, from Visual Merchandising to Customer Service. What you'll be doing Management Provide strong management, fostering a positive and collaborative work environment. Motivating and inspiring your team to achieve personal and collective goals. Giving instant and consistent positive & constructive feedback to your team to enhance performance. Empowering your Assistant Manager to do the same. Play a role in the recruitment, training, and development of a high performing team. Manage, train and develop your team. You'll be a role model of the Lucy & Yak ethos and will ensure the brand is always represented in the best way possible. Customer Centric Approach Customer obsessed! You will need to become an expert on all things Lucy & Yak - from products and sizing, to sustainability and ethics. Foster a customer focused culture within the store, ensuring every interaction exceeds expectations and creates exciting memorable experiences. Be the final point of escalation for customer queries and issues within your store. Ensuring that these are addressed and resolved promptly & always maintaining a focus on customer satisfaction. Sales Drive & motivate your team to meet sales targets/KPIs through incentives & training Implement strategies in collaboration with your Assistant Manager to drive sales growth and enhance the customer journey Operational Excellence Oversee day to day retail operations, including staffing, sales, visual merchandising, and administration. Monitor day to day health and safety in store, setting and maintaining high standards for our team and customers and escalating issues as necessary. Create and manage staff rotas to ensure adequate shop floor coverage including leave approvals. Uphold high standards of visual merchandising that align with the brand's identity, ensuring the shop always looks as exciting and colourful as well as accessible to our customers. Attend weekly & quarterly management meetings Stock Management Ensure effective stock management within your store & working alongside merchandising & warehouse teams to optimise inventory levels and stock holdings Enforce procedures to minimise stock discrepancies in your store and to ensure best selling product availability wherever possible Implement effective stock management procedures, stockroom organisation, line counts & stock takes Financial Management Interpret key performance indicators to drive informed choices. Manage your store budget for resources, equipment and overtime, ensuring this is not exceeded. Marketing, Events & Community Engagement Working with the Head of Retail to execute the retail marketing strategy in stores (e.g. events, promotions, windows, layouts) Create exciting in store content with your team, managing your Store's social media platforms. Organising, staffing & running collaboration events in your store! What are we looking for? Previous Management experience of 2 years within a customer facing role is essential Friendly and approachable: Your demeanour and attitude are infectious! Passion for our brand: You're excited about Lucy & Yak's mission, products, and values. Dedication to excellence: Going above and beyond to ensure customer satisfaction is second nature to you. You are exceptional at motivating, developing and coaching a team to success Excellent communication skills. Proven ability to drive sales and achieve targets Good knowledge of social media platforms (Instagram, Facebook, TikTok, etc) Good I.T skills - able to use Word, Excel, social media applications & till systems Demonstrate resilience, work upon your own initiative and think quickly on your feet to resolve emergent issues. Experience mid long term planning would be a bonus Previous Fashion Retail Experience is highly desirable but not essential As a Store Manager at Lucy & Yak, your role is to lead, manage and drive the success of your store by motivating & inspiring your team & building a community. You will always lead your team by example in creating outstanding brand experiences whilst seizing and creating commercial opportunities. Within your role you will train, develop, motivate and support your team to excel in all areas from day to day operations to smashing your store KPIs. As Store Manager you are responsible for ensuring your store always embodies Lucy & Yaks ethics and ethos in all areas, from Visual Merchandising to Customer Service. What you'll be doing Leadership Provide strong leadership, fostering a positive and collaborative work environment. Motivating and inspiring your team to achieve individual and collective goals. Giving instant and consistent positive & constructive feedback to your team to enhance individual and team performance. Empowering your Assistant Manager to do the same. Play a leading role in the recruitment, training, and development of a high performing team. Manage, support, train and develop your team. You'll be a role model of the Lucy & Yak ethos and will ensure the brand is always represented in the best way possible. Customer Centric Approach Customer obsessed! You will need to become an expert on all things Lucy & Yak - from products and sizing, to sustainability and ethics. Foster a customer focused culture within the store, ensuring every interaction exceeds expectations and creates exciting memorable experiences. Be the final point of escalation for customer queries and issues within your store. Ensuring that these are addressed and resolved promptly & always maintaining a focus on customer satisfaction. Sales Drive & motivate your team to meet sales targets/KPIs through incentives & training Implement strategies in collaboration with your Assistant Manager to drive sales growth and enhance the customer journey Operational Excellence Oversee day to day retail operations, including staffing, sales, visual merchandising, and administration. Responsible for the day to day health and safety in store, setting and maintaining high standards for our team and customers and escalating issues as necessary. Create and manage staff rotas to ensure adequate shop floor coverage including leave approvals. Uphold high standards of visual merchandising that align with the brand's identity, ensuring the shop always looks as exciting and colourful as well as accessible to our customers. Attend weekly & quarterly management meetings Stock Management Responsible for effective stock management within your store & working alongside merchandising & warehouse teams to optimise inventory levels and stock holdings Enforce procedures to minimise stock discrepancies in your store and to ensure best selling product availability wherever possible Implement effective stock management procedures, stockroom organisation, line counts & stock takes Financial Management Analyse and interpret key performance indicators to drive informed decision making. Manage your store budget for resources, equipment and overtime, ensuring this is not exceeded. Marketing, Events & Community Engagement Working with the Head of Retail to execute the retail marketing strategy in stores (e.g. events, promotions, windows, layouts) Create exciting in store content with your team, managing your Store's social media platforms. Organising, staffing & running collaboration events in your store! What are we looking for? Previous Management experience of 2 years within a customer facing role is essential Friendly and approachable: Your warm demeanour and welcoming attitude are infectious! Passion for our brand: You're excited about Lucy & Yak's mission, products, and values. A commitment to excellence: Going above and beyond to ensure customer satisfaction is second nature to you. Leader: You are exceptional at motivating, developing and coaching a team to success Excellent communication and interpersonal skills. Proven ability to drive sales and achieve targets Good understanding of social media platforms (Instagram, Facebook, TikTok, etc) Good I.T skills - confident to use Word, Excel, social media applications & till systems Demonstrate resilience, work upon your own initiative and think quickly on your feet to resolve emergent issues. Experience mid long term planning would be a bonus Previous Fashion Retail Experience is highly desirable but not essential The fine print Salary based on experience Based in Portsmouth 37.5 hours per week To start January 2026 . click apply for full job details