Burlington Hotel

We currently have an amazing opportunity to join the team as Operations Manager. Bespoke Benefits What's in it for you? At Bespoke Hotels, our people are our biggest asset. We focus on engagement and individual development, working with natural strengths and supporting education from a commercial perspective. We create pathways so our people know the direction their careers will head. We believe that great hospitality can only be delivered by a happy, motivated and engaged team; so this is at the heart of our culture and of our 'Be-Attitude' values. We are proud to provide equal opportunities for our team members, encouraging inclusive and creative culture, providing long-term careers, supporting community and assisting in environmental matters. At Bespoke, we ensure meaningful relationships with our colleagues, guests and third-party suppliers, positively celebrating diversity and inclusion within our teams, encouraging collaboration and creativity. We offer competitive salaries, incentives, ample scope for personal development and discounted hotel stays for you, your family, and friends. Requirements: The ideal person will have strong experience, ideally at least 1-2 years in a similar position and will have the ability to deliver great service to our guests. We are looking for someone who is passionate about hospitality, that is reliable and willing to learn as part of this growing team. Duties will include: Ensuring all employees consistently achieve product and hospitality service standards. Ensuring a high degree of guest care, whilst consistently aiming by set criteria to meet the Financial and Business objectives. To act on behalf of the General Manager in their absence. To carryout quality training and coaching in a systematic and professional manner. Monitor and comply with all company and legal statutory requirements. Ensure the Company Health and Safety, Food Safety and COSHH legislations are adhered to; this will involve action and appropriate training. To carry out the departmental welcome induction to the set company standard. Complete performance reviews in line with Company policy and ensure agreed objectives are set. Being Bespoke: Bespoke Hotels was founded in 2000 and has consistently grown to the point where we now manage over 9,500 hotel rooms, 8,000 employees and £815 million of assets. We stand today as the UK's Largest Independent Hotel Group, owning a number of hotels and partnering with an ever-increasing portfolio alongside this. Every agreement we have is Bespoke by name, and bespoke by nature. Our properties range from specialist golfing hotels, to award-winning spa resorts and chic city centre properties. We pride ourselves on a diverse roster and a unique, individualised management style, with over 90 management agreements across the UK, alongside a further 30 management consultancy services, and 100 hotels with sales & marketing services only.

Bespoke Hotels is seeking an Operations Manager to join our growing team. The ideal candidate will have 1-2 years of experience in a similar role and a proven ability to deliver outstanding guest service within a hospitality environment. You will lead a team to uphold service standards, train staff, and ensure compliance with health, safety and COSHH requirements, while supporting the General Manager in their absence and driving the business objectives forward.

Return to Life Lived Grand - and Help Us Bring It to Our Guests At Dumbleton Hall, we do not simply run a hotel. We steward a great English manor - a place where every guest is received as the honoured visitor of the family. Fires are lit, dinner is served, and life unfolds as it once did in the Golden Age of English country houses. Our team brings this story to life every day. We are inviting passionate, thoughtful, and character-led individuals to join us in creating an experience unlike any other in the Cotswolds. What Makes Us Unique Dumbleton Hall offers layered, colourful, storied, and personal touches. Our unique selling proposition is built on five pillars: Manor Life- Rituals of welcome, firelight, garden and lake, and gracious dining. Culture & Story- A heritage woven through literature, diplomacy, and society. Countryside & Walking- The Winchcombe Way at our gates and historic estates all around. Grand Tour Polish- Refinement in service, signage, and dining. Romance- From moonlit gardens to weddings, honeymoons, and love stories. Our team members are custodians of these values - shaping every touchpoint, from arrival to farewell. AsRestaurant Breakfast Manager, you are the director of the dining experience-commanding the floor, shaping the mood, and ensuring each guest's journey unfolds like a scene from bygone years, where hospitality was your first thought as you walk through the doors of Dumbleton Hall. When guests arrive, the experience starts, and exceeding expectations begins. You'll be leading a team of like-minded characters-our exceptional service team-guiding them with flair, passion, and unrelenting attention to detail. You'll be: A consummate host, radiating elegance, charm, and confident leadership Fully flexible across 5 out of 7 days, including a mix of shifts Passionate about hospitality, taking pride in every detail Gifted in communication, coordination, and crafting unforgettable experiences Dedicated to team spirit and inspiring excellence in every corner of the venue Responsibilities: Direct the daily restaurant performance, ensuring smooth flow and a seamless guest journey Lead, train, and inspire a dynamic cast of kitchen and front-of-house stars Rising Stars with our teams are helped to gain confidence in their roles, and we inspire our teams to achieve their very best every single day. Curate an atmosphere of excellence-from service precision to ambient perfection Conduct pre-service briefings like opening night pep talks, ensuring everyone knows their cues. Manage VIP reservations, private soirées, and bespoke experiences with grace and discretion. Work with the Restaurant Manager and Head Chef to ensure our guests are fully informed and communication flows seamlessly between. Command the stage of health, safety, and hygiene with impeccable standards Oversee rotas, payroll, and stock-behind-the-scenes magic that keeps the curtain rising Deliver performance reports and help hit KPIs like box office hits A life lived Grand is infused into our DNA and Hospitality if a focused on throughout our guests' interactions with all teams. Dining at Dumbleton Our culinary offering completes the grand house-party experience. Seasonal British cooking, Cotswold provenance, multi-course tasting menus, and the warmth of the Cedar Tree Restaurant define our approach. From high teas in the Oak Drawing Room to post-theatre nightcaps in the Library Bar, our service is formal in ritual yet unpretentious in feeling. If you take pride in craft, generosity, and genuine hospitality, you will thrive here. What It Means to Work at Dumbleton Hall To work at Dumbleton Hall is to bring theHonoured Guest Manifestoto life: You welcome guests by name. You anticipate needs without intrusion. You offer service that feels personal, cultured, and effortless. You help create moments - fireside, garden-side, tableside - that feel grand yet warmly human. Every role, front or back of house, contributes to the story we tell. Who We're Looking For We welcome individuals who are: Warm, articulate, and genuinely guest-focused Inspired by heritage, storytelling, and countryside hospitality Detail-oriented, polished, and proud of their work Eager to develop their craft in service, dining, housekeeping, guest experience, events, and more Excited to join a growing team reshaping a manor house into the Gem of the Cotswolds Hospitality experience is valuable but not essential - the right character matters most. Why Join Us? Be part of a landmark transformation of one of the Cotswolds' grandest manor houses Work with a team inspired by culture, quality, and guest delight Grow your skills within a storied English estate environment Contribute to experiences that guests will remember for life Enjoy staff benefits, training, growth pathways, and the privilege of working in a historic, romantic, extraordinary setting Being Bespoke: Bespoke Hotels was founded in 2000 and has consistently grown to the point where we now manage over 9,500 hotel rooms, 8,000 employees and £815 million of assets. We stand today as the UK's Largest Independent Hotel Group, owning several hotels and partnering with an ever-increasing portfolio alongside this. Every agreement we have is Bespoke by name, and bespoke by nature. Our properties range from specialist golfing hotels to award-winning spa resorts and chic city centre properties. We pride ourselves on a diverse roster and a unique, individualised management style, with over 90 management agreements across the UK, alongside a further 30 management consultancy services, and 100 hotels with sales & marketing services only.

Dumbleton Hall in the Cotswolds, part of Bespoke Hotels, is seeking a Restaurant Breakfast Manager to director the dining experience, command the floor, and shape each guest journey like a scene from a bygone era. You will lead a dedicated service team with flair, ensure flawless morning operations across breakfast service, manage VIPs and events with discretion, and collaborate with the Restaurant Manager and Head Chef to deliver elegant, attentive hospitality in a historic setting.