Beggshoes

Salary : Competitive + benefits + discretionary bonus Reports to : Area Manager & Directors Begg Shoes is a thriving family-run business with over 155 years of expertise in footwear and customer service. Now embracing modern eCommerce, the business offers the best of both instore and online shopping in nine stores throughout Scotland. Our Store Managers collaborate with the Begg family and Area Manager to ensure their store's success. They lead by example, delivering outstanding service both in-store and online. A crucial part of their role is building and nurturing a strong team, promoting skills development, and helping each team member achieve their full potential. We seek candidates with team management experience in customer-facing industries, such as retail or hospitality, who share our passion for quality products and team development. New managers receive extensive training and support, with the opportunity to earn the prestigious Society of Shoe Fitters qualification, funded by Begg Shoes. What is it like to be a Store Manager with Begg Shoes? 'Being a Store Manager at Begg Shoes comes with both challenges and opportunities. I love that every day is different, from helping our lovely customers find the right shoes, to working with and training a wonderful team, to unpacking and displaying fabulous new products as they arrive. Although I have worked at Begg Shoes for over 10 years, I'm still learning something new every day and kept on my toes!' - Nikki Munro, Store Manager Union Street Inverness Engaging Workplace : Thrive in a fast-paced, dynamic environment with a strong team spirit and high employee retention. Community Engagement : Develop strong relationships with loyal customers while working at the heart of your local community. Expert Guidance and Support : Receive mentorship from industry experts and work closely with the Directors to drive your store's success and contribute to the broader business goals. Attractive Compensation and Benefits : Enjoy a competitive salary, uniform allowance, free seasonal shoes, and generous staff discounts. Career Advancement : Gain access to specialist training and career development opportunities with personalised coaching. Your Key Qualities Excellent leadership and motivational abilities. Strong focus on customer service. High degree of professionalism and work ethic. Effective organisational and planning skills. Competence in guiding the team to achieve individual and group KPIs. Detailed Responsibilities Motivate and Lead the Team Inspire the team to deliver exceptional customer service. Lead with a Customer First approach, ensuring customers find what they need and providing assistance as required. Maintain a proactive, hands-on approach to store management. Customer Experience Build and nurture strong customer relationships, including promoting Loyalty Rewards. Use KPI data to foster a performance-driven culture, achieving sales targets and team productivity. Handle returns professionally, in line with our returns policy and business interests. Training and Development Train and develop the team through informal training, staff meetings, and helping to organise external training sessions. Conduct high quality bi-annual appraisals. Lead team meetings, provide on-the-job training. Manage key HR processes including performance management and disciplinary procedures as required. Delegate duties effectively while setting a positive example. Ensure accurate and complete stock control at all times. Optimise systems to efficiently handle web sales despatches, returns, click and collect orders, and customer enquiries. Coordinate seasonal changes and develop team skills to maintain high visual merchandising standards. Ensure the store's appearance creates positive, lasting customer impressions. Rota, Payroll, and Holiday Management Develop cost-effective rotas that align with trading conditions and peak hours. Liaise with Directors on staff pay and wages, and manage payroll and holidays in coordination with the office. HSE and Compliance Ensure compliance with trading standards, including HSE and HR management. Uphold a high level of professionalism and awareness of company policies. Manage keyholder duties, including store opening/closing, cashing up, and banking. Remain vigilant to theft risks and ensure store security. Business Development and Events Seek and participate in local initiatives to promote the store and the brand. Aim to increase sales and footfall through community involvement. Other Responsibilities Carry out any other reasonable requests to benefit the business. How to Apply? If you feel the job is the right one for you and you want to join us at this exciting time in our development cycle, then please click the "APPLY NOW" button or send your CV and Cover Letter to