Validity
About the Role We are seeking a dynamic and experienced Customer Success Manager who will act as a strategic partner to our clients: owning product adoption, driving measurable outcomes, and building long-term, trusted relationships. This role is crucial in ensuring our customers derive maximum value from our products, achieve their business objectives, and remain engaged advocates of Validity's solutions. As a key member of our Customer Success team, you will manage a portfolio of clients, guiding them through every stage of the post-sale lifecycle - from adoption to expansion. You'll collaborate closely with cross-functional teams including Account Management, Product, and Support to ensure your clients are not just satisfied, but successful. Team Dynamic You'll be joining a customer-centric organization that values strategic thinking, autonomy, and continuous growth. If you're passionate about helping clients succeed and thrive in a collaborative environment where your voice and impact matter - this is the role for you. Position Duties and Responsibilities Own the post-sale relationship for a portfolio of strategic accounts, focusing on product usage, adoption, and value realization Serve as a trusted advisor, deeply understanding each client's business model, goals, and success metrics Proactively manage the client journey through regular business reviews, success planning, and strategic consultation Leverage data insights to tell compelling stories, identify trends, and drive adoption through tailored recommendations Actively contribute to product and process improvements by surfacing client feedback and collaborating with internal teams Collaborate in building strong multi-threaded relationships across client organizations, from end-users to executive stakeholders Identify opportunities to support account growth and expansion in collaboration with the Account Manager Serve as the internal voice of the customer, championing their needs across departments to drive satisfaction and retention Ensure consistent, high-quality follow-through on customer issues and act with urgency to resolve any blockers to success Required Experience, Skills, and Education 3+ years of experience in a Customer Success, Account Management, or related SaaS client-facing role Proven ability to drive product adoption and customer outcomes in a B2B technology environment Strong consultative and communication skills, including experience leading client calls and executive briefings Comfortable with interpreting data and KPIs to inform strategy and client discussions Demonstrated success managing multiple clients in a fast-paced environment, balancing competing priorities with ease Experience collaborating cross-functionally to deliver a seamless customer experience Strong business acumen and the ability to align product features to customer goals Proactive, self-starter attitude with a passion for building long-term relationships and delivering value History of consistently achieving/surpassing goals in terms of metrics and customer feedback/advocacy Ability to work 3 days per week (Tuesdays, Wednesdays, and Thursdays) in our Broomfield, CO office Preferred Experience, Skills, and Education Bachelor's degree Customer-facing SaaS experience Familiarity with CRM data industry best practices Knowledge of Salesforce CRM application, including data structure and API integration Salesforce Administrator Certification Salary range $60,000 - $75,000 plus benefits, bonus opportunities and stock options. Final salary may vary depending on skills, location, and/or experience. About Validity For over 20 years, tens of thousands of organizations across the world have relied on Validity solutions to target, contact, engage, and retain customers - using trustworthy data as a key advantage. Validity's flagship products - Everest, DemandTools, BriteVerify, and GridBuddy Connect - are all highly rated, solutions for sales and marketing professionals. These solutions deliver smarter email campaigns, more qualified leads, more productive sales, and ultimately faster growth. Validity is a truly unique company - massive revenue growth, top-tier investors, 5-star product ratings, proven ability to acquire and integrate top tech companies and welcome them into the Validity family, a winning culture, and a work environment that fosters hard work, trust, and fun. Headquartered in Boston, Validity has offices in Denver, London, Sao Paulo, and Sydney. For more information, connect with us on LinkedIn, Instagram, and Twitter. _ Validity is proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment regardless of actual or perceived race, color, ancestry, national origin, citizenship, religion or creed, age, physical or mental disability, medical condition, AIDs/HIV status, genetic information, military and veteran status, sex, parental status (including pregnancy and pregnancy-related conditions, childbirth, post childbirth, nursing mother, parent of a young child and parent of a foster child), gender (including gender identity and expression), sexual orientation, marital status (including registered domestic partner status), or any other characteristic protected by applicable federal, state, or local law. _ Please review our Applicant Privacy Notice before submitting any information: Applicant Privacy Notice
About the Role We are seeking a dynamic and experienced Customer Success Manager who will act as a strategic partner to our clients: owning product adoption, driving measurable outcomes, and building long-term, trusted relationships. This role is crucial in ensuring our customers derive maximum value from our products, achieve their business objectives, and remain engaged advocates of Validity's solutions. As a key member of our Customer Success team, you will manage a portfolio of clients, guiding them through every stage of the post-sale lifecycle - from adoption to expansion. You'll collaborate closely with cross-functional teams including Account Management, Product, and Support to ensure your clients are not just satisfied, but successful. Team Dynamic You'll be joining a customer-centric organization that values strategic thinking, autonomy, and continuous growth. If you're passionate about helping clients succeed and thrive in a collaborative environment where your voice and impact matter - this is the role for you. Position Duties and Responsibilities Own the post-sale relationship for a portfolio of strategic accounts, focusing on product usage, adoption, and value realization Serve as a trusted advisor, deeply understanding each client's business model, goals, and success metrics Proactively manage the client journey through regular business reviews, success planning, and strategic consultation Leverage data insights to tell compelling stories, identify trends, and drive adoption through tailored recommendations Actively contribute to product and process improvements by surfacing client feedback and collaborating with internal teams Collaborate in building strong multi-threaded relationships across client organizations, from end-users to executive stakeholders Identify opportunities to support account growth and expansion in collaboration with the Account Manager Serve as the internal voice of the customer, championing their needs across departments to drive satisfaction and retention Ensure consistent, high-quality follow-through on customer issues and act with urgency to resolve any blockers to success Required Experience, Skills, and Education 3+ years of experience in a Customer Success, Account Management, or related SaaS client-facing role Proven ability to drive product adoption and customer outcomes in a B2B technology environment Strong consultative and communication skills, including experience leading client calls and executive briefings Comfortable with interpreting data and KPIs to inform strategy and client discussions Demonstrated success managing multiple clients in a fast-paced environment, balancing competing priorities with ease Experience collaborating cross-functionally to deliver a seamless customer experience Strong business acumen and the ability to align product features to customer goals Proactive, self-starter attitude with a passion for building long-term relationships and delivering value History of consistently achieving/surpassing goals in terms of metrics and customer feedback/advocacy Ability to work 3 days per week (Tuesdays, Wednesdays, and Thursdays) in our Broomfield, CO office Preferred Experience, Skills, and Education Bachelor's degree Customer-facing SaaS experience Familiarity with CRM data industry best practices Knowledge of Salesforce CRM application, including data structure and API integration Salesforce Administrator Certification Salary range $60,000 - $75,000 plus benefits, bonus opportunities and stock options. Final salary may vary depending on skills, location, and/or experience. About Validity For over 20 years, tens of thousands of organizations across the world have relied on Validity solutions to target, contact, engage, and retain customers - using trustworthy data as a key advantage. Validity's flagship products - Everest, DemandTools, BriteVerify, and GridBuddy Connect - are all highly rated, solutions for sales and marketing professionals. These solutions deliver smarter email campaigns, more qualified leads, more productive sales, and ultimately faster growth. Validity is a truly unique company - massive revenue growth, top-tier investors, 5-star product ratings, proven ability to acquire and integrate top tech companies and welcome them into the Validity family, a winning culture, and a work environment that fosters hard work, trust, and fun. Headquartered in Boston, Validity has offices in Denver, London, Sao Paulo, and Sydney. For more information, connect with us on LinkedIn, Instagram, and Twitter. _ Validity is proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment regardless of actual or perceived race, color, ancestry, national origin, citizenship, religion or creed, age, physical or mental disability, medical condition, AIDs/HIV status, genetic information, military and veteran status, sex, parental status (including pregnancy and pregnancy-related conditions, childbirth, post childbirth, nursing mother, parent of a young child and parent of a foster child), gender (including gender identity and expression), sexual orientation, marital status (including registered domestic partner status), or any other characteristic protected by applicable federal, state, or local law. _ Please review our Applicant Privacy Notice before submitting any information: Applicant Privacy Notice
Validity
About the Role Validity is looking for a Customer Success Manager to join our team in our London office on a 1-year, fixed term contract. The CSM is responsible for creating and nurturing relationships with a set of customers and for ensuring those customers achieve their goal outcomes. The CSM is responsible for delivering ongoing proactive and reactive service for a dedicated book of business from our customer base. The end goal is to help customers extract value from our solutions, achieve their goals and nurture a long-term relationship. This is hybrid office-based position requiring work 3 days per week in the team's London office location. This is a 1-year, fixed term contract. Team Dynamic We are looking for a candidate who is positive, driven, and has a customer-first mentality. The candidate must be an exceptional team player, as this team's success requires a great amount of communication with different teams, whilst maintaining high service standards and customer satisfaction. This individual is someone who works well with others, has a "get the job done" mentality, and can contribute their own expertise in the email industry and/or customer success to ensure high levels of adoption and customer retention. Position Duties and Responsibilities Manages a book of business, continually meets role standards, and partners closely with Account Team to actively engage with and retain customer relationships. Responsible for technical account planning and ongoing technical management of specific account issues. Works with clients to understand their organizational structure, business model, and goals to effectively use our solutions to reach their overall goals. Conducts ongoing client meetings to communicate best practices, successes, and data results and facilitates business reviews. Provides guidance on the Validity tools and advises on key features and functionality to make strategic recommendations. Comfortable with face-to-face meetings, agenda preparation and all follow-up. Can use data to tell a story, identify issues, and search for best practices to provide solutions. Develops strong client relationships and interacts with a range of clients in a professional manner. Active listening skills to uncover potential areas of opportunity within an account. Ensure stickiness by ensuring the product is used to its fullest capacity and new use cases are identified. This is hybrid office-based position requiring work 3 days per week in the team's London office location. This role is a 1-year, fixed-term contract position. Required Experience, Skills, and Education 3-5 years in a customer service/support role, managing customer inquiries in a fast-paced environment with large software customer base. Excellent communication skills and presentation skills. Sales acumen to work closely with account executives to support upsell and cross-sell efforts. Ability to conduct business analysis and ask questions that reveal answers on how to adapt offerings to meet customer needs. Be self-motivated and success-driven, with good time management skills. Ability to quickly build rapport and build strong and productive working relationships. Thrive in a fast-paced environment. Passion for customer care and a focus on customer retention and outcomes. Great communication skills both internally and externally. Detail-oriented and curious, enjoys helping others and learning from others. Collaborates with other CSMs to troubleshoot new issues and share best practices. Take part in cross-functional projects to improve processes. Consistently achieve/surpass goals in terms of metrics and customer feedback/advocacy. Preferred Experience, Skills, and Education Bachelor's degree or equivalent years of relevant experience Email Deliverability experience a plus Previous knowledge of Salesforce CRM application including data structure and API integration, Salesforce Administrator Certification a plus. About Validity For over 20 years, tens of thousands of organizations across the world have relied on Validity solutions to target, contact, engage, and retain customers - using trustworthy data as a key advantage. Validity's flagship products - Everest, DemandTools, BriteVerify, and GridBuddy Connect - are all highly rated, solutions for sales and marketing professionals. These solutions deliver smarter email campaigns, more qualified leads, more productive sales, and ultimately faster growth. Validity is a truly unique company - massive revenue growth, top-tier investors, 5-star product ratings, proven ability to acquire and integrate top tech companies and welcome them into the Validity family, a winning culture, and a work environment that fosters hard work, trust, and fun. Headquartered in Boston, Validity has offices in Denver, London, Sao Paulo, and Sydney. For more information, connect with us on LinkedIn, Instagram, and Twitter. _ Validity is proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment regardless of actual or perceived race, color, ancestry, national origin, citizenship, religion or creed, age, physical or mental disability, medical condition, AIDs/HIV status, genetic information, military and veteran status, sex, parental status (including pregnancy and pregnancy-related conditions, childbirth, post childbirth, nursing mother, parent of a young child and parent of a foster child), gender (including gender identity and expression), sexual orientation, marital status (including registered domestic partner status), or any other characteristic protected by applicable federal, state, or local law. _ Please review our Applicant Privacy Notice before submitting any information: Applicant Privacy Notice
About the Role Validity is looking for a Customer Success Manager to join our team in our London office on a 1-year, fixed term contract. The CSM is responsible for creating and nurturing relationships with a set of customers and for ensuring those customers achieve their goal outcomes. The CSM is responsible for delivering ongoing proactive and reactive service for a dedicated book of business from our customer base. The end goal is to help customers extract value from our solutions, achieve their goals and nurture a long-term relationship. This is hybrid office-based position requiring work 3 days per week in the team's London office location. This is a 1-year, fixed term contract. Team Dynamic We are looking for a candidate who is positive, driven, and has a customer-first mentality. The candidate must be an exceptional team player, as this team's success requires a great amount of communication with different teams, whilst maintaining high service standards and customer satisfaction. This individual is someone who works well with others, has a "get the job done" mentality, and can contribute their own expertise in the email industry and/or customer success to ensure high levels of adoption and customer retention. Position Duties and Responsibilities Manages a book of business, continually meets role standards, and partners closely with Account Team to actively engage with and retain customer relationships. Responsible for technical account planning and ongoing technical management of specific account issues. Works with clients to understand their organizational structure, business model, and goals to effectively use our solutions to reach their overall goals. Conducts ongoing client meetings to communicate best practices, successes, and data results and facilitates business reviews. Provides guidance on the Validity tools and advises on key features and functionality to make strategic recommendations. Comfortable with face-to-face meetings, agenda preparation and all follow-up. Can use data to tell a story, identify issues, and search for best practices to provide solutions. Develops strong client relationships and interacts with a range of clients in a professional manner. Active listening skills to uncover potential areas of opportunity within an account. Ensure stickiness by ensuring the product is used to its fullest capacity and new use cases are identified. This is hybrid office-based position requiring work 3 days per week in the team's London office location. This role is a 1-year, fixed-term contract position. Required Experience, Skills, and Education 3-5 years in a customer service/support role, managing customer inquiries in a fast-paced environment with large software customer base. Excellent communication skills and presentation skills. Sales acumen to work closely with account executives to support upsell and cross-sell efforts. Ability to conduct business analysis and ask questions that reveal answers on how to adapt offerings to meet customer needs. Be self-motivated and success-driven, with good time management skills. Ability to quickly build rapport and build strong and productive working relationships. Thrive in a fast-paced environment. Passion for customer care and a focus on customer retention and outcomes. Great communication skills both internally and externally. Detail-oriented and curious, enjoys helping others and learning from others. Collaborates with other CSMs to troubleshoot new issues and share best practices. Take part in cross-functional projects to improve processes. Consistently achieve/surpass goals in terms of metrics and customer feedback/advocacy. Preferred Experience, Skills, and Education Bachelor's degree or equivalent years of relevant experience Email Deliverability experience a plus Previous knowledge of Salesforce CRM application including data structure and API integration, Salesforce Administrator Certification a plus. About Validity For over 20 years, tens of thousands of organizations across the world have relied on Validity solutions to target, contact, engage, and retain customers - using trustworthy data as a key advantage. Validity's flagship products - Everest, DemandTools, BriteVerify, and GridBuddy Connect - are all highly rated, solutions for sales and marketing professionals. These solutions deliver smarter email campaigns, more qualified leads, more productive sales, and ultimately faster growth. Validity is a truly unique company - massive revenue growth, top-tier investors, 5-star product ratings, proven ability to acquire and integrate top tech companies and welcome them into the Validity family, a winning culture, and a work environment that fosters hard work, trust, and fun. Headquartered in Boston, Validity has offices in Denver, London, Sao Paulo, and Sydney. For more information, connect with us on LinkedIn, Instagram, and Twitter. _ Validity is proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment regardless of actual or perceived race, color, ancestry, national origin, citizenship, religion or creed, age, physical or mental disability, medical condition, AIDs/HIV status, genetic information, military and veteran status, sex, parental status (including pregnancy and pregnancy-related conditions, childbirth, post childbirth, nursing mother, parent of a young child and parent of a foster child), gender (including gender identity and expression), sexual orientation, marital status (including registered domestic partner status), or any other characteristic protected by applicable federal, state, or local law. _ Please review our Applicant Privacy Notice before submitting any information: Applicant Privacy Notice