Prometric Ireland Limited

Hours of Work: 37.5 hours weekly, Monday - Saturday SUMMARY The Test Centre Manager is responsible for overseeing test administration, facility maintenance, financial practices, personnel management and reporting to Senior Manager, Operations . DUTIES & RESPONSIBILITIES To ensure that the facilities, operations and performance at the assigned test centres meet the standards of Prometric and its testing clients. To plan working rotas and supervise Test Centre Administrators To act as a TCA to administer tests To supervise security/verification precautions of test candidates arriving for registration, ensuring that identification etc. is carried out correctly. To answer telephone enquiries and provide information about testing to candidates. To support operations and technical personnel with data communications, ensuring that these are successfully completed. To file irregularity reports for unusual situations or complaints. To calculate and approve timesheets and expenses for all staff, submitting to the Senior Manager at appropriate times. To provide security at the testing facilities by ensuring all locks and security systems are properly used. The TCM will also be responsible for holding keys to the testing facility. To operate the Digital Video Recording System and to train all staff to use the system To actively participate in Prometric quality assurance, audit programs and other company initiatives as a flexible team player. To maintain a working knowledge of policies, practices and procedures. QUALIFICATIONS & EXPERIENCE Flexibility regarding hours and support additional business activities which may include attending other locations Customer Service experience Ability to meet commitments Responsiveness to management direction. Excellent interpersonal skills An ability to operate as part of a team. A good general standard of education with a minimum grade C or above in GSCE (or equivalent) English and Maths