Giorgio Armani
Bicester, Oxfordshire
ARMANI OUTLET - BICESTER - DEPARTMENT MANAGER About us: The Armani Group is a leading company in the fashion and luxury sector, with more than 8,000 employees. Its three core brands - Giorgio Armani, Emporio Armani and A X Armani Exchange - are active in all the world's major countries, across many continents. With origins firmly rooted in Italy, but also with a cosmopolitan vision and culture, the company has grown since it was founded in 1975, expanding its offer from clothes and accessories to cosmetics, fragrances, eyewear, watches, jewellery, and furniture and furnishing accessories. Today, therefore, as well as being well known in the area of fashion, the Armani Group is also renowned in the sectors of interior design, food and beverage, and hotels and resorts. Giorgio Armani has created a style that has, with remarkable consistency, continued to explore countless variations and possibilities over the years. It expresses a precise vision down to the most minute detail: a way of being and presenting oneself, certainly incorporating clothing and accessories, but also including gestures, ways, behaviours and attitudes; a style that goes beyond the sum of its parts, and well beyond what one wears Convinced that ethics and aesthetics must coincide, Giorgio Armani expresses fundamental and enduring values his clothes. He does so by creating timeless pieces that, enhanced by precious materials and artisanal craftwork, resist the whim of fleeting trends with their pure and essential design. The role As a Department Manager, you will oversee the operations and performance of a specific department within the store. You will play a key role in driving sales, managing inventory, leading a team, and ensuring excellent customer service. You will contribute to the store's overall success by implementing strategies to achieve sales targets, maintaining visual merchandising standards, and providing effective leadership to your Department. The Department Manager is in charge of the store when the Store Manager and Assistant Store Manager are absent. Responsibilities Sales & Customer experience Responsible for driving sales and overall store performance. Ensure excellence in the sales ceremony per company policy, supervising customer experience (presales, in-sales, aftersales) and relationship building. Analyse sales and performance data to identify trends, opportunities, and areas for improvement within the Department and provide recommendations to the Store Manager. Communicate sales targets and develop strategies to exceed or achieve store sales targets. Implement and execute promotions, events, and initiatives to drive sales and achieve store targets. Provide exceptional customer service, addressing customer inquiries, resolving issues, and ensuring a positive shopping experience. Build and maintain relationships with customers and actively engage in building customer loyalty. Ensure visual merchandising standards are maintained, including proper product placement, window display, pricing, signage, and overall store presentation. People Management Assist the store manager in recruiting the store team. Assist with onboarding and training all new starters. Drive company incentive schemes and contests to achieve sales targets. Train and motivate the store team to deliver exceptional performance in all areas of responsibility, including product skills, customer service, CRM, VM and sales. Create a positive, inclusive work culture promoting teamwork, collaboration, and mutual respect. Resolve employee concerns and conflicts by providing a supportive and empathetic approach. Continuously review the performance of the team according to company standards. Assist the store manager and assistant manager in managing daily team briefings. Operations Ensure compliance with company policies and procedures, including Health & Safety, Loss Prevention, HR policies, Cash Management etc). Support Senior Management with the organisation of the store coverage to smooth store operations. Assist the Store Manager in completing administrative responsibilities (sales reports, petty cash, shipping records, vendor records, HR records, etc.). Take an active role in ensuring inventory levels, including restocking shelves, conducting inventory audits, and managing replenishing processes. Qualifications Excellent leadership and team management skills, with the ability to motivate and develop a diverse team. Strong sales and customer service orientation, with the ability to build and maintain customer relationships. Ability to work in a fast paced environment and handle multiple tasks simultaneously. Excellent communication and interpersonal skills. Strong organisational and time management abilities with attention to detail. Previous retail management experience, preferably a department manager or in a similar role. Knowledge of visual merchandising standards and inventory management. Ability to analyse data and make data driven decisions. Benefits Competitive salary and bonus scheme. Employee discounts on Giorgio Armani products. Training and development opportunities to enhance your skills and knowledge. Be part of a globally renowned brand with a rich heritage and an exciting future. Collaborative and supportive work environment. As an equal opportunities employer, Giorgio Armani is committed to the equal treatment of all current and prospective employees and does not condone discrimination based on age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the Giorgio Armani family.
ARMANI OUTLET - BICESTER - DEPARTMENT MANAGER About us: The Armani Group is a leading company in the fashion and luxury sector, with more than 8,000 employees. Its three core brands - Giorgio Armani, Emporio Armani and A X Armani Exchange - are active in all the world's major countries, across many continents. With origins firmly rooted in Italy, but also with a cosmopolitan vision and culture, the company has grown since it was founded in 1975, expanding its offer from clothes and accessories to cosmetics, fragrances, eyewear, watches, jewellery, and furniture and furnishing accessories. Today, therefore, as well as being well known in the area of fashion, the Armani Group is also renowned in the sectors of interior design, food and beverage, and hotels and resorts. Giorgio Armani has created a style that has, with remarkable consistency, continued to explore countless variations and possibilities over the years. It expresses a precise vision down to the most minute detail: a way of being and presenting oneself, certainly incorporating clothing and accessories, but also including gestures, ways, behaviours and attitudes; a style that goes beyond the sum of its parts, and well beyond what one wears Convinced that ethics and aesthetics must coincide, Giorgio Armani expresses fundamental and enduring values his clothes. He does so by creating timeless pieces that, enhanced by precious materials and artisanal craftwork, resist the whim of fleeting trends with their pure and essential design. The role As a Department Manager, you will oversee the operations and performance of a specific department within the store. You will play a key role in driving sales, managing inventory, leading a team, and ensuring excellent customer service. You will contribute to the store's overall success by implementing strategies to achieve sales targets, maintaining visual merchandising standards, and providing effective leadership to your Department. The Department Manager is in charge of the store when the Store Manager and Assistant Store Manager are absent. Responsibilities Sales & Customer experience Responsible for driving sales and overall store performance. Ensure excellence in the sales ceremony per company policy, supervising customer experience (presales, in-sales, aftersales) and relationship building. Analyse sales and performance data to identify trends, opportunities, and areas for improvement within the Department and provide recommendations to the Store Manager. Communicate sales targets and develop strategies to exceed or achieve store sales targets. Implement and execute promotions, events, and initiatives to drive sales and achieve store targets. Provide exceptional customer service, addressing customer inquiries, resolving issues, and ensuring a positive shopping experience. Build and maintain relationships with customers and actively engage in building customer loyalty. Ensure visual merchandising standards are maintained, including proper product placement, window display, pricing, signage, and overall store presentation. People Management Assist the store manager in recruiting the store team. Assist with onboarding and training all new starters. Drive company incentive schemes and contests to achieve sales targets. Train and motivate the store team to deliver exceptional performance in all areas of responsibility, including product skills, customer service, CRM, VM and sales. Create a positive, inclusive work culture promoting teamwork, collaboration, and mutual respect. Resolve employee concerns and conflicts by providing a supportive and empathetic approach. Continuously review the performance of the team according to company standards. Assist the store manager and assistant manager in managing daily team briefings. Operations Ensure compliance with company policies and procedures, including Health & Safety, Loss Prevention, HR policies, Cash Management etc). Support Senior Management with the organisation of the store coverage to smooth store operations. Assist the Store Manager in completing administrative responsibilities (sales reports, petty cash, shipping records, vendor records, HR records, etc.). Take an active role in ensuring inventory levels, including restocking shelves, conducting inventory audits, and managing replenishing processes. Qualifications Excellent leadership and team management skills, with the ability to motivate and develop a diverse team. Strong sales and customer service orientation, with the ability to build and maintain customer relationships. Ability to work in a fast paced environment and handle multiple tasks simultaneously. Excellent communication and interpersonal skills. Strong organisational and time management abilities with attention to detail. Previous retail management experience, preferably a department manager or in a similar role. Knowledge of visual merchandising standards and inventory management. Ability to analyse data and make data driven decisions. Benefits Competitive salary and bonus scheme. Employee discounts on Giorgio Armani products. Training and development opportunities to enhance your skills and knowledge. Be part of a globally renowned brand with a rich heritage and an exciting future. Collaborative and supportive work environment. As an equal opportunities employer, Giorgio Armani is committed to the equal treatment of all current and prospective employees and does not condone discrimination based on age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the Giorgio Armani family.
Giorgio Armani
City, London
GIORGIO ARMANI - SLOANE STREET- DEPARTMENT MANAGER, MENSWEAR The role: The Giorgio Armani, Sloane Street, Department Manager plays a crucial role in driving sales performance, managing team dynamics, and ensuring exceptional client service. This position focuses on strategic communication, effective clienteling, and operational excellence to deliver a memorable luxury experience aligned with the Armani Group's heritage and values. The Department Manager role: Sales Leadership: Be the driving force behind achieving sales targets in the department by actively engaging with clients on the shop floor, providing a personal introduction to all VIP clients, and developing a robust client book for returning VIPs. Team Communication: Conduct weekly management meetings to align on period and weekly strategies, review KPIs, and ensure internal reporting and analysis are up to date. Maintain continuous communication with team members through WhatsApp groups, emails and notice boards, updating the team on targets, training App performance, and company updates. Visual Merchandising Oversight: Review merchandise reports weekly to identify trends, collaborate with Visual Merchandisers (VMs), and strategise product placement to optimise key investments and address slow-moving categories. Training and Product Knowledge: Lead regular training sessions with team members on product knowledge and sales techniques, emphasising the brand's DNA. Conduct daily spot coaching and provide real-time feedback to ensure consistent service quality. Performance Reviews: Coordinate monthly individual reviews, providing structured feedback and contributing to annual appraisals. Foster a culture of excellence and teamwork by recognising and celebrating achievements. Managing Client Relations and Ambience Client Book Management: Oversee the systematic management of client books, ensuring completeness of client data and monitoring weekly follow-ups. Coach the team on personal data collection and effective clienteling methods. CRM Strategy Implementation: Drive the department's CRM strategy by organizing briefings, enforcing communication practices, and managing the client portfolio. Ensure the team is familiar with their core client profiles and proactively engage with key VICs. Client Experience Enhancement: Assist in the creation and execution of exclusive client experiences, from in-store events to tailored shopping appointments, and provide personalised service to build lasting relationships. Store Image and Presentation: Maintain the highest standards of visual and store presentation, ensuring staff adhere to uniform and grooming guidelines. Monitor the tidiness of the shop floor, cash desk, and displays, ensuring consistency with luxury standards. Operational Support / Management Daily Team Activity Management: Plan and oversee daily shop floor activities, delegating tasks to team members and ensuring efficient zoning and resource allocation. Collaborate with management to align on operational strategies and minimise disruptions. Stock and Inventory Coordination: Work closely with the Operations Team to plan and manage deliveries, organise stockrooms, and handle inventory-related activities, including price changes and end-of-season (EOS) processes. Ensure that the packaging, licenses, and courier administration are properly managed. Administrative and HR Compliance: Adhere to and enforce HR policies, including attendance, punctuality, and conduct management. Support the operations team and ensure all team members are aware of their administrative duties and responsibilities. Press VIP and Consignment Management: Manage Press appointments to minimize disruption to store operations, ensuring consignment files are updated and appointments are seamlessly executed. Charismatic & Energetic Client Oriented/Clientelling mindset Experience with Men's category is a must Previous managerial experience Competitive salary and attractive commission and bonus structure. Employee discounts on Giorgio Armani products. Training and development opportunities to enhance your skills and knowledge. Be part of a globally renowned brand with a rich heritage and an exciting future. Collaborative and supportive work environment. As an equal opportunities employer, Giorgio Armani is committed to the equal treatment of all current and prospective employees and does not condone discrimination based on age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the Giorgio Armani family.
GIORGIO ARMANI - SLOANE STREET- DEPARTMENT MANAGER, MENSWEAR The role: The Giorgio Armani, Sloane Street, Department Manager plays a crucial role in driving sales performance, managing team dynamics, and ensuring exceptional client service. This position focuses on strategic communication, effective clienteling, and operational excellence to deliver a memorable luxury experience aligned with the Armani Group's heritage and values. The Department Manager role: Sales Leadership: Be the driving force behind achieving sales targets in the department by actively engaging with clients on the shop floor, providing a personal introduction to all VIP clients, and developing a robust client book for returning VIPs. Team Communication: Conduct weekly management meetings to align on period and weekly strategies, review KPIs, and ensure internal reporting and analysis are up to date. Maintain continuous communication with team members through WhatsApp groups, emails and notice boards, updating the team on targets, training App performance, and company updates. Visual Merchandising Oversight: Review merchandise reports weekly to identify trends, collaborate with Visual Merchandisers (VMs), and strategise product placement to optimise key investments and address slow-moving categories. Training and Product Knowledge: Lead regular training sessions with team members on product knowledge and sales techniques, emphasising the brand's DNA. Conduct daily spot coaching and provide real-time feedback to ensure consistent service quality. Performance Reviews: Coordinate monthly individual reviews, providing structured feedback and contributing to annual appraisals. Foster a culture of excellence and teamwork by recognising and celebrating achievements. Managing Client Relations and Ambience Client Book Management: Oversee the systematic management of client books, ensuring completeness of client data and monitoring weekly follow-ups. Coach the team on personal data collection and effective clienteling methods. CRM Strategy Implementation: Drive the department's CRM strategy by organizing briefings, enforcing communication practices, and managing the client portfolio. Ensure the team is familiar with their core client profiles and proactively engage with key VICs. Client Experience Enhancement: Assist in the creation and execution of exclusive client experiences, from in-store events to tailored shopping appointments, and provide personalised service to build lasting relationships. Store Image and Presentation: Maintain the highest standards of visual and store presentation, ensuring staff adhere to uniform and grooming guidelines. Monitor the tidiness of the shop floor, cash desk, and displays, ensuring consistency with luxury standards. Operational Support / Management Daily Team Activity Management: Plan and oversee daily shop floor activities, delegating tasks to team members and ensuring efficient zoning and resource allocation. Collaborate with management to align on operational strategies and minimise disruptions. Stock and Inventory Coordination: Work closely with the Operations Team to plan and manage deliveries, organise stockrooms, and handle inventory-related activities, including price changes and end-of-season (EOS) processes. Ensure that the packaging, licenses, and courier administration are properly managed. Administrative and HR Compliance: Adhere to and enforce HR policies, including attendance, punctuality, and conduct management. Support the operations team and ensure all team members are aware of their administrative duties and responsibilities. Press VIP and Consignment Management: Manage Press appointments to minimize disruption to store operations, ensuring consignment files are updated and appointments are seamlessly executed. Charismatic & Energetic Client Oriented/Clientelling mindset Experience with Men's category is a must Previous managerial experience Competitive salary and attractive commission and bonus structure. Employee discounts on Giorgio Armani products. Training and development opportunities to enhance your skills and knowledge. Be part of a globally renowned brand with a rich heritage and an exciting future. Collaborative and supportive work environment. As an equal opportunities employer, Giorgio Armani is committed to the equal treatment of all current and prospective employees and does not condone discrimination based on age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the Giorgio Armani family.