Up to £60k DoE plus up to 20% commission Astutis are recruiting for a Head of Sales. Check it out now! Head of Sales Location: Hybrid/Cardiff 4 days Salary: Up to £60k DoE plus up to 20% commission Contract Type: Full Time, Permanent What We Can Offer You: Hybrid Working, Performance-Related Bonus, Life Assurance, Additional Holiday Purchase, Subsidised Gym Memberships, Cycle to Work scheme, Discount Vouchers and Access to Wellbeing Resources! Why Do We Want You? We are seeking a strategic sales leader for Astutis, part of Wilmington Plc, to drive revenue growth, unify sales functions, and build high-performing teams. Your experience in scalable sales processes and strong client relationships will ensure alignment across sales, marketing, and service delivery for long-term business success. Please note: To complete your application, you will be redirected to Wilmington Plc's career site. At Wilmington Plc, we celebrate individuality and are committed to fostering an inclusive workplace. As a Disability Confident employer, we shortlist all applicants who meet the essential role criteria and guarantee an interview for candidates with disabilities who meet these criteria. For reasonable adjustments or to apply under our interview guarantee scheme, please use the contact details provided once you have clicked 'apply'! Job Purpose, Tasks and Responsibilities Main Purpose of the Role The Head of Sales will implement and execute strategic plans, optimise sales processes, drive team performance, and ensure strong alignment across sales, marketing, and service delivery functions. This role is integral to achieving business goals and maintaining high client satisfaction across all sales channels. Key Responsibilities Lead, develop, and mentor the sales team across several functions (outbound, new business and account management) Execute the sales strategy, ensuring alignment with business goals Set and monitor KPIs, fostering a culture of high performance and continuous improvement Performance Management & Sales Process Optimisation Ensure best practices are followed and CRM (HubSpot) is maintained to a high standard Optimise sales processes for lead qualification, pipeline management, and opportunity closing Provide coaching and feedback to improve team performance, engagement, and revenue Client Relationship & Account Management Manage and grow key client relationships, focusing on retention and long-term partnerships Deliver tailored solutions to meet client needs and identify upsell/cross-sell opportunities Collaborate with account managers and service delivery teams for smooth onboarding and client experience Commercial Insights & Reporting Maintain accurate sales forecasting and KPI reporting Present insights on client needs, market trends, and performance to senior leadership Provide input to the commercial roadmap based on sales feedback and market trends Cross-Functional Collaboration Work closely with marketing, CRM, and service delivery teams to align strategies Provide feedback on campaigns, client communications, and service offerings Ensure smooth execution across business units and strong inter-departmental collaboration What's the Best Thing About This Role? You will have the opportunity to shape the future of the sales function and drive significant commercial impact while developing a high-performing team. The role allows you to work cross-functionally with marketing, CRM, and service delivery, giving visibility across the entire customer journey and enabling you to contribute directly to the company's strategic direction. What's the Most Challenging Thing About This Role? Balancing strategic leadership with the day-to-day management of a diverse sales team can be demanding. You will need to ensure alignment across multiple departments, maintain high standards across all sales processes, and consistently achieve ambitious growth targets, requiring resilience, adaptability, and strong decision-making. What We're Looking For To be successful in this role, you must have / be: Experience & Knowledge Proven experience leading and scaling multi-function sales teams (outbound, account management, partnerships). Success in developing and delivering strategic sales plans that support business growth. Strong knowledge of CRM and marketing systems. Experience managing accounts and building long-term client relationships. Understanding of pipeline management, lead qualification, and opportunity closing. Leadership & Management Strong leadership skills with experience mentoring, developing, and performance-managing teams. Ability to set, monitor, and exceed KPIs across varied sales functions. Experience managing underperformance and driving a culture of continuous improvement. Sales Process & Execution Expertise in optimising sales processes and collaborating cross-functionally with marketing and service delivery. Ability to coach teams to improve conversion, engagement, and revenue performance. Excellent communication and interpersonal skills to align teams and manage client relationships. Ability to work closely with marketing and CRM teams for seamless lead handovers and pipeline visibility. Industry Knowledge Sector-specific experience that supports quicker onboarding and informed decision-making. Education & Qualifications Relevant certifications in sales leadership, CRM systems, or strategic management. To be successful in this role, it would be great if you have: Strategic & Commercial Acumen Experience in scaling sales operations in a high-growth / start-up environment. Commercial mindset with the ability to identify new revenue opportunities and partnerships. We know it's not a skill, but the successful candidate must have permission to work in the role's location by the start of their employment. About Us Astutis Ltd is a leading provider of Health, Safety, and Environmental training and consultancy solutions. As part of Wilmington plc, we combine technical expertise with digital innovation to deliver exceptional learning experiences and customer outcomes. Our mission is to empower organisations and individuals worldwide to create safer, smarter, and more sustainable workplaces. Find What You're Looking For We are ambitious and inclusive, filled with integrity and curiosity. We are Wilmington plc. Are you? Join us and achieve more within your career with mutual respect, support and fair rewards. Registered Office: 36B Speirs Wharf, Port Dundas, Glasgow, G4 9TG Company Reg No. - SC372990 VAT Reg No. - GB
Nov 21, 2025
Full time
Up to £60k DoE plus up to 20% commission Astutis are recruiting for a Head of Sales. Check it out now! Head of Sales Location: Hybrid/Cardiff 4 days Salary: Up to £60k DoE plus up to 20% commission Contract Type: Full Time, Permanent What We Can Offer You: Hybrid Working, Performance-Related Bonus, Life Assurance, Additional Holiday Purchase, Subsidised Gym Memberships, Cycle to Work scheme, Discount Vouchers and Access to Wellbeing Resources! Why Do We Want You? We are seeking a strategic sales leader for Astutis, part of Wilmington Plc, to drive revenue growth, unify sales functions, and build high-performing teams. Your experience in scalable sales processes and strong client relationships will ensure alignment across sales, marketing, and service delivery for long-term business success. Please note: To complete your application, you will be redirected to Wilmington Plc's career site. At Wilmington Plc, we celebrate individuality and are committed to fostering an inclusive workplace. As a Disability Confident employer, we shortlist all applicants who meet the essential role criteria and guarantee an interview for candidates with disabilities who meet these criteria. For reasonable adjustments or to apply under our interview guarantee scheme, please use the contact details provided once you have clicked 'apply'! Job Purpose, Tasks and Responsibilities Main Purpose of the Role The Head of Sales will implement and execute strategic plans, optimise sales processes, drive team performance, and ensure strong alignment across sales, marketing, and service delivery functions. This role is integral to achieving business goals and maintaining high client satisfaction across all sales channels. Key Responsibilities Lead, develop, and mentor the sales team across several functions (outbound, new business and account management) Execute the sales strategy, ensuring alignment with business goals Set and monitor KPIs, fostering a culture of high performance and continuous improvement Performance Management & Sales Process Optimisation Ensure best practices are followed and CRM (HubSpot) is maintained to a high standard Optimise sales processes for lead qualification, pipeline management, and opportunity closing Provide coaching and feedback to improve team performance, engagement, and revenue Client Relationship & Account Management Manage and grow key client relationships, focusing on retention and long-term partnerships Deliver tailored solutions to meet client needs and identify upsell/cross-sell opportunities Collaborate with account managers and service delivery teams for smooth onboarding and client experience Commercial Insights & Reporting Maintain accurate sales forecasting and KPI reporting Present insights on client needs, market trends, and performance to senior leadership Provide input to the commercial roadmap based on sales feedback and market trends Cross-Functional Collaboration Work closely with marketing, CRM, and service delivery teams to align strategies Provide feedback on campaigns, client communications, and service offerings Ensure smooth execution across business units and strong inter-departmental collaboration What's the Best Thing About This Role? You will have the opportunity to shape the future of the sales function and drive significant commercial impact while developing a high-performing team. The role allows you to work cross-functionally with marketing, CRM, and service delivery, giving visibility across the entire customer journey and enabling you to contribute directly to the company's strategic direction. What's the Most Challenging Thing About This Role? Balancing strategic leadership with the day-to-day management of a diverse sales team can be demanding. You will need to ensure alignment across multiple departments, maintain high standards across all sales processes, and consistently achieve ambitious growth targets, requiring resilience, adaptability, and strong decision-making. What We're Looking For To be successful in this role, you must have / be: Experience & Knowledge Proven experience leading and scaling multi-function sales teams (outbound, account management, partnerships). Success in developing and delivering strategic sales plans that support business growth. Strong knowledge of CRM and marketing systems. Experience managing accounts and building long-term client relationships. Understanding of pipeline management, lead qualification, and opportunity closing. Leadership & Management Strong leadership skills with experience mentoring, developing, and performance-managing teams. Ability to set, monitor, and exceed KPIs across varied sales functions. Experience managing underperformance and driving a culture of continuous improvement. Sales Process & Execution Expertise in optimising sales processes and collaborating cross-functionally with marketing and service delivery. Ability to coach teams to improve conversion, engagement, and revenue performance. Excellent communication and interpersonal skills to align teams and manage client relationships. Ability to work closely with marketing and CRM teams for seamless lead handovers and pipeline visibility. Industry Knowledge Sector-specific experience that supports quicker onboarding and informed decision-making. Education & Qualifications Relevant certifications in sales leadership, CRM systems, or strategic management. To be successful in this role, it would be great if you have: Strategic & Commercial Acumen Experience in scaling sales operations in a high-growth / start-up environment. Commercial mindset with the ability to identify new revenue opportunities and partnerships. We know it's not a skill, but the successful candidate must have permission to work in the role's location by the start of their employment. About Us Astutis Ltd is a leading provider of Health, Safety, and Environmental training and consultancy solutions. As part of Wilmington plc, we combine technical expertise with digital innovation to deliver exceptional learning experiences and customer outcomes. Our mission is to empower organisations and individuals worldwide to create safer, smarter, and more sustainable workplaces. Find What You're Looking For We are ambitious and inclusive, filled with integrity and curiosity. We are Wilmington plc. Are you? Join us and achieve more within your career with mutual respect, support and fair rewards. Registered Office: 36B Speirs Wharf, Port Dundas, Glasgow, G4 9TG Company Reg No. - SC372990 VAT Reg No. - GB
£27,000 with a car allowance of £3,000 pa Sustainable Building Services are now recruiting for a Tenant Liaison Officer! Location: Nottingham, NG7 Salary: £27,000 with a car allowance of £3,000 pa. Contract: Full time, permanent. Hours of Work: 8am - 5pm Mon - Thurs, 8am - 4.30pm Friday Benefits: Enhanced pension contributions, Employer paid Healthcare Cash Plan, Enhanced Maternity Pay, Employee Assistance Programme and support for CPD! Sustainable Building Services is one of the UK's largest providers of residential retrofitting for decarbonisation. Whether it's social housing or private homes, we're dedicated to managing and delivering large-scale projects that boost energy efficiency and promote low-carbon technology. Each year, our work enhances the health, comfort, and well-being of thousands of households. We're also tackling issues like fuel poverty and the rising cost of living, all while helping to lower energy consumption and carbon emissions. Together, we're making strides toward the UK's goal of reaching net-zero emissions! We are now recruiting for a Tenant Liaison Officer to join our growing team, assuming responsibility for managing the customer / resident journey whilst following the client and company engagement procedures. In addition to this, as our Tenant Liaison Officer, you will be responsible for: Consulting and supporting residents prior to, during and after works to their homes - ensuring high levels of customer satisfaction. Identifying vulnerable tenants and any additional needs they might need accommodated. Ensuring all resident data is kept safe and secure in line with the company and client GDPR policies. Ensuring that any problems/issues are dealt with promptly. Managing the customer/resident journey whilst following the client and company engagement procedures. Developing effective working relationships with residents, clients, sub-contractors, site-based personnel, local stakeholders, the local community, and the Customer Care department. Carry out: choice events, consultation events and individual consultation with residents regarding future work. Carrying out individual resident inductions to include introduction to process, scope of works, property and personal belongings condition surveys inclusive of photographs for evidence. Completing resident profiling and working with the site management team to implement effective working practices. Agreeing access arrangements with the resident and book appointments to enable the work to their home. Ensuring relevant communication packs are set up for new contracts. Involvement in Social Value Returns, identifying, organising and participating in community based events. In order to be successful in this role you must have: A minimum of 1 year working in a customer facing role within the construction industry. A full UK Driving license. GCSE's and above, or equivalent qualification. The ability to efficiently organise a fluctuating workload. Customer service skills alongside strong and effective communication skills. An understanding of H&S regulations and working practices relating to construction sites. It would be great if you had: A basic understanding of retrofit. Our Commitment to You We are proud to be an equal opportunities employer. We believe in hiring the right person for the job and ensuring a workplace where all individuals are treated fairly and with respect regardless of gender, age, race, family status, sexual orientation, disability, or religious belief. Ready to make a difference one home at a time? Apply now and help us lead the way in sustainable building and energy efficiency! Registered Office: 36B Speirs Wharf, Port Dundas, Glasgow, G4 9TG Company Reg No. - SC372990 VAT Reg No. - GB
Nov 21, 2025
Full time
£27,000 with a car allowance of £3,000 pa Sustainable Building Services are now recruiting for a Tenant Liaison Officer! Location: Nottingham, NG7 Salary: £27,000 with a car allowance of £3,000 pa. Contract: Full time, permanent. Hours of Work: 8am - 5pm Mon - Thurs, 8am - 4.30pm Friday Benefits: Enhanced pension contributions, Employer paid Healthcare Cash Plan, Enhanced Maternity Pay, Employee Assistance Programme and support for CPD! Sustainable Building Services is one of the UK's largest providers of residential retrofitting for decarbonisation. Whether it's social housing or private homes, we're dedicated to managing and delivering large-scale projects that boost energy efficiency and promote low-carbon technology. Each year, our work enhances the health, comfort, and well-being of thousands of households. We're also tackling issues like fuel poverty and the rising cost of living, all while helping to lower energy consumption and carbon emissions. Together, we're making strides toward the UK's goal of reaching net-zero emissions! We are now recruiting for a Tenant Liaison Officer to join our growing team, assuming responsibility for managing the customer / resident journey whilst following the client and company engagement procedures. In addition to this, as our Tenant Liaison Officer, you will be responsible for: Consulting and supporting residents prior to, during and after works to their homes - ensuring high levels of customer satisfaction. Identifying vulnerable tenants and any additional needs they might need accommodated. Ensuring all resident data is kept safe and secure in line with the company and client GDPR policies. Ensuring that any problems/issues are dealt with promptly. Managing the customer/resident journey whilst following the client and company engagement procedures. Developing effective working relationships with residents, clients, sub-contractors, site-based personnel, local stakeholders, the local community, and the Customer Care department. Carry out: choice events, consultation events and individual consultation with residents regarding future work. Carrying out individual resident inductions to include introduction to process, scope of works, property and personal belongings condition surveys inclusive of photographs for evidence. Completing resident profiling and working with the site management team to implement effective working practices. Agreeing access arrangements with the resident and book appointments to enable the work to their home. Ensuring relevant communication packs are set up for new contracts. Involvement in Social Value Returns, identifying, organising and participating in community based events. In order to be successful in this role you must have: A minimum of 1 year working in a customer facing role within the construction industry. A full UK Driving license. GCSE's and above, or equivalent qualification. The ability to efficiently organise a fluctuating workload. Customer service skills alongside strong and effective communication skills. An understanding of H&S regulations and working practices relating to construction sites. It would be great if you had: A basic understanding of retrofit. Our Commitment to You We are proud to be an equal opportunities employer. We believe in hiring the right person for the job and ensuring a workplace where all individuals are treated fairly and with respect regardless of gender, age, race, family status, sexual orientation, disability, or religious belief. Ready to make a difference one home at a time? Apply now and help us lead the way in sustainable building and energy efficiency! Registered Office: 36B Speirs Wharf, Port Dundas, Glasgow, G4 9TG Company Reg No. - SC372990 VAT Reg No. - GB
Sustainable Building Services are now recruiting for a Site Manager! Site Manager Location: Nottingham, NG7 Salary: £40K - £45K + £4,500 Car Allowance Contract & Hours: Full-time, Permanent - 39.5 hours per week, Monday to Friday Benefits: Enhanced pension contributions, Employer-paid Healthcare Cash Plan, Enhanced Maternity Pay, Employee Assistance Programme, and support for CPD Sustainable Building Services (SBS) is a multi-award-winning retrofit decarbonisation solutions provider and principal contractor delivering at scale across all housing tenure types - social, owner-occupied, and private rental homes. As a leader in residential decarbonisation, energy efficiency, and whole-house retrofit, we currently manage and deliver over £100m+ large-scale retrofit schemes, blending funding across mixed-tenures to maximise positive impact across communities. Our work directly improves the living conditions, health, comfort, and wellbeing of thousands of households each year - helping to reduce fuel poverty and address four of today's greatest challenges: the cost of living, energy security, climate change, and public health. We are now recruiting for a Site Manager to assume responsibility for the supervision and coordination of daily on-site activities. You will manage on-site resources, RLOs, sub-contractors, site personnel, costs, quality and health and safety. In addition to this, as our Site Manager you will be responsible for: Leading day-to-day site coordination, ensuring work is delivered safely, on time, and to the required quality standards. Overseeing site logistics, resources, and materials, ensuring labour, subcontractors, and equipment are in place to meet programme requirements. Managing health & safety on site, including reviewing RAMS, carrying out safety inspections, and delivering weekly toolbox talks. Monitoring progress against the master programme, issuing weekly progress reports and liaising with the reporting Manager. Maintaining strong control over materials procurement, deliveries, workmanship quality, and compliance with designs, regulations and company standards. Working closely with surveyors on cost control, waste management, variations, and instructions. Building and maintaining positive relationships with clients, design teams, neighbours and other stakeholders, including chairing weekly review meetings. Keeping accurate project records to ensure full traceability. Supporting team development through mentoring and by undertaking relevant training. Travelling within the region as required. In order to be successful in this role you must have: SMSTS Qualification. CSCS Card. First Aid Qualification. 2 years+ construction experience, managing projects, programmes and H&S requirements. A full UK driving license. Experience with solar PV programmes. Proficiency in IT (Excel / Word / Outlook). Good written and verbal communication skills. It would be great if you had: NVQ L6 Diploma in Construction Site Management. Knowledge of current PAS2030 & 2035 requirements. Energy efficiency and social housing experience. Experience of retrofit process from assignments, designs and lodgements. Our Commitment to You We are proud to be an equal opportunities employer. We believe in hiring the right person for the job and fostering a workplace where everyone is treated fairly and with respect, regardless of gender, age, race, family status, sexual orientation, disability, or religious belief. Ready to make a difference - one home at a time? Apply now and help us lead the way in sustainable building and energy efficiency. Registered Office: 36B Speirs Wharf, Port Dundas, Glasgow, G4 9TG Company Reg No. - SC372990 VAT Reg No. - GB
Nov 20, 2025
Full time
Sustainable Building Services are now recruiting for a Site Manager! Site Manager Location: Nottingham, NG7 Salary: £40K - £45K + £4,500 Car Allowance Contract & Hours: Full-time, Permanent - 39.5 hours per week, Monday to Friday Benefits: Enhanced pension contributions, Employer-paid Healthcare Cash Plan, Enhanced Maternity Pay, Employee Assistance Programme, and support for CPD Sustainable Building Services (SBS) is a multi-award-winning retrofit decarbonisation solutions provider and principal contractor delivering at scale across all housing tenure types - social, owner-occupied, and private rental homes. As a leader in residential decarbonisation, energy efficiency, and whole-house retrofit, we currently manage and deliver over £100m+ large-scale retrofit schemes, blending funding across mixed-tenures to maximise positive impact across communities. Our work directly improves the living conditions, health, comfort, and wellbeing of thousands of households each year - helping to reduce fuel poverty and address four of today's greatest challenges: the cost of living, energy security, climate change, and public health. We are now recruiting for a Site Manager to assume responsibility for the supervision and coordination of daily on-site activities. You will manage on-site resources, RLOs, sub-contractors, site personnel, costs, quality and health and safety. In addition to this, as our Site Manager you will be responsible for: Leading day-to-day site coordination, ensuring work is delivered safely, on time, and to the required quality standards. Overseeing site logistics, resources, and materials, ensuring labour, subcontractors, and equipment are in place to meet programme requirements. Managing health & safety on site, including reviewing RAMS, carrying out safety inspections, and delivering weekly toolbox talks. Monitoring progress against the master programme, issuing weekly progress reports and liaising with the reporting Manager. Maintaining strong control over materials procurement, deliveries, workmanship quality, and compliance with designs, regulations and company standards. Working closely with surveyors on cost control, waste management, variations, and instructions. Building and maintaining positive relationships with clients, design teams, neighbours and other stakeholders, including chairing weekly review meetings. Keeping accurate project records to ensure full traceability. Supporting team development through mentoring and by undertaking relevant training. Travelling within the region as required. In order to be successful in this role you must have: SMSTS Qualification. CSCS Card. First Aid Qualification. 2 years+ construction experience, managing projects, programmes and H&S requirements. A full UK driving license. Experience with solar PV programmes. Proficiency in IT (Excel / Word / Outlook). Good written and verbal communication skills. It would be great if you had: NVQ L6 Diploma in Construction Site Management. Knowledge of current PAS2030 & 2035 requirements. Energy efficiency and social housing experience. Experience of retrofit process from assignments, designs and lodgements. Our Commitment to You We are proud to be an equal opportunities employer. We believe in hiring the right person for the job and fostering a workplace where everyone is treated fairly and with respect, regardless of gender, age, race, family status, sexual orientation, disability, or religious belief. Ready to make a difference - one home at a time? Apply now and help us lead the way in sustainable building and energy efficiency. Registered Office: 36B Speirs Wharf, Port Dundas, Glasgow, G4 9TG Company Reg No. - SC372990 VAT Reg No. - GB
Up to £66,000 per annum + Excellent Benefits! Astutis Ltd are now recruiting for a Client Success Director! Client Success Director Location: Hybrid working - average 4 days per week at our Astutis office, Cardiff Salary: Up to £66,000 per annum + Excellent Benefits! Contract Type: Permanent What We Can Offer You: Hybrid Working, Performance-Related Bonus, Life Assurance, Vitality Private Healthcare, Additional Holiday Purchase, Health Cash Plan, Subsidised Gym Memberships, Cycle to Work scheme, Discount Vouchers and Access to Wellbeing Resources! Why Do We Want You? We're looking for an accomplished and visionary Client Success Director to lead our customer engagement, operational excellence, and digital transformation initiatives at Astutis Ltd, a Wilmington plc company. You'll play a key role in driving customer satisfaction, retention, and growth while overseeing the digitisation and re platforming of our customer success and operational systems. Please note: To complete your application, you will be redirected to Wilmington Plc's career site. At Wilmington Plc, we celebrate individuality and are committed to fostering an inclusive workplace. As a Disability Confident employer, we shortlist all applicants who meet the essential role criteria and guarantee an interview for candidates with disabilities who meet these criteria. For reasonable adjustments or to apply under our interview guarantee scheme, please use the contact details provided once you have clicked 'apply'! Job Purpose, Tasks and Responsibilities In this pivotal leadership role, you'll shape and drive the overall strategy for customer success and operational excellence at Astutis. You'll lead initiatives to enhance client satisfaction, retention, and growth while overseeing the digital transformation of our systems and processes. Acting as a key bridge between our operations, technology, and leadership teams, you'll ensure that every customer touchpoint delivers measurable value and a seamless experience. This role requires both strategic thinking and hands on delivery, balancing innovation, team leadership, and continuous improvement to support Astutis' growth and long term success. Responsibilities Strategic Direction Setting the overall vision and strategic plan for customer success, focusing on innovation, service excellence, and driving growth through retention and upselling. Digitisation & Re platforming: Leading the strategic digitisation of customer success and operational workflows. Driving the re platforming of legacy systems to enhance customer experience and operational efficiency. Partnering with Central Technology and Business Product & Data teams to ensure smooth platform integration and adoption. Leading all aspects of the transformation project, including people, process, and systems. Defining and monitoring KPIs to measure customer health, retention, and expansion. Managing communication, training, and cultural engagement to ensure teams deliver an outstanding customer experience. Operations Senior Leadership (Sick Leave Cover) Line managing the Head of Operations. Representing Operations at both Senior Leadership Team (SLT) and Board level. Overseeing day to day Operations across customer success, onboarding, and support. Managing high level customer engagements and ensuring customer outcomes align with growth goals. Directing and developing a high performing Customer Success team focused on proactive engagement. Managing budgets, costs, and vendor relationships. Creating scalable career pathways that align with new systems and business growth. What's the Best Thing About This Role? You'll have the opportunity to shape the entire customer experience and digital transformation journey for a market leading organisation. This is a highly visible, strategic position where your ideas and leadership will directly influence the success of our clients, our people, and our business growth. What's the Most Challenging Thing About This Role? Balancing strategic transformation with day to day operational leadership. You'll need to be hands on when required, while keeping a clear focus on long term innovation and continuous improvement. What We're Looking For To be successful in this role, you must have: The ability to create and communicate a compelling strategic roadmap for all stakeholders. Proven experience leading project management, change, or digital transformation programmes. Strong analytical skills with the ability to translate data into actionable insights. Experience in setting and managing KPIs and performance metrics. Excellent people management and leadership skills. A willingness to contribute at all levels to ensure service delivery success. It would be great if you have: A background in the training or people services industry. Experience in a previous company director or senior leadership role. Recognised project management qualifications. Strong written communication and presentation skills. We know it's not a skill, but the successful candidate must have permission to work in the role's location by the start of their employment. About Us Astutis Ltd is a leading provider of Health, Safety, and Environmental training and consultancy solutions. As part of Wilmington plc, we combine technical expertise with digital innovation to deliver exceptional learning experiences and customer outcomes. Our mission is to empower organisations and individuals worldwide to create safer, smarter, and more sustainable workplaces. Find What You're Looking For We are ambitious and inclusive, filled with integrity and curiosity. We are Wilmington plc. Are you? Join us and achieve more within your career with mutual respect, support, and fair rewards. Registered Office: 36B Speirs Wharf, Port Dundas, Glasgow, G4 9TG Company Reg No. - SC372990 VAT Reg No. - GB
Oct 30, 2025
Full time
Up to £66,000 per annum + Excellent Benefits! Astutis Ltd are now recruiting for a Client Success Director! Client Success Director Location: Hybrid working - average 4 days per week at our Astutis office, Cardiff Salary: Up to £66,000 per annum + Excellent Benefits! Contract Type: Permanent What We Can Offer You: Hybrid Working, Performance-Related Bonus, Life Assurance, Vitality Private Healthcare, Additional Holiday Purchase, Health Cash Plan, Subsidised Gym Memberships, Cycle to Work scheme, Discount Vouchers and Access to Wellbeing Resources! Why Do We Want You? We're looking for an accomplished and visionary Client Success Director to lead our customer engagement, operational excellence, and digital transformation initiatives at Astutis Ltd, a Wilmington plc company. You'll play a key role in driving customer satisfaction, retention, and growth while overseeing the digitisation and re platforming of our customer success and operational systems. Please note: To complete your application, you will be redirected to Wilmington Plc's career site. At Wilmington Plc, we celebrate individuality and are committed to fostering an inclusive workplace. As a Disability Confident employer, we shortlist all applicants who meet the essential role criteria and guarantee an interview for candidates with disabilities who meet these criteria. For reasonable adjustments or to apply under our interview guarantee scheme, please use the contact details provided once you have clicked 'apply'! Job Purpose, Tasks and Responsibilities In this pivotal leadership role, you'll shape and drive the overall strategy for customer success and operational excellence at Astutis. You'll lead initiatives to enhance client satisfaction, retention, and growth while overseeing the digital transformation of our systems and processes. Acting as a key bridge between our operations, technology, and leadership teams, you'll ensure that every customer touchpoint delivers measurable value and a seamless experience. This role requires both strategic thinking and hands on delivery, balancing innovation, team leadership, and continuous improvement to support Astutis' growth and long term success. Responsibilities Strategic Direction Setting the overall vision and strategic plan for customer success, focusing on innovation, service excellence, and driving growth through retention and upselling. Digitisation & Re platforming: Leading the strategic digitisation of customer success and operational workflows. Driving the re platforming of legacy systems to enhance customer experience and operational efficiency. Partnering with Central Technology and Business Product & Data teams to ensure smooth platform integration and adoption. Leading all aspects of the transformation project, including people, process, and systems. Defining and monitoring KPIs to measure customer health, retention, and expansion. Managing communication, training, and cultural engagement to ensure teams deliver an outstanding customer experience. Operations Senior Leadership (Sick Leave Cover) Line managing the Head of Operations. Representing Operations at both Senior Leadership Team (SLT) and Board level. Overseeing day to day Operations across customer success, onboarding, and support. Managing high level customer engagements and ensuring customer outcomes align with growth goals. Directing and developing a high performing Customer Success team focused on proactive engagement. Managing budgets, costs, and vendor relationships. Creating scalable career pathways that align with new systems and business growth. What's the Best Thing About This Role? You'll have the opportunity to shape the entire customer experience and digital transformation journey for a market leading organisation. This is a highly visible, strategic position where your ideas and leadership will directly influence the success of our clients, our people, and our business growth. What's the Most Challenging Thing About This Role? Balancing strategic transformation with day to day operational leadership. You'll need to be hands on when required, while keeping a clear focus on long term innovation and continuous improvement. What We're Looking For To be successful in this role, you must have: The ability to create and communicate a compelling strategic roadmap for all stakeholders. Proven experience leading project management, change, or digital transformation programmes. Strong analytical skills with the ability to translate data into actionable insights. Experience in setting and managing KPIs and performance metrics. Excellent people management and leadership skills. A willingness to contribute at all levels to ensure service delivery success. It would be great if you have: A background in the training or people services industry. Experience in a previous company director or senior leadership role. Recognised project management qualifications. Strong written communication and presentation skills. We know it's not a skill, but the successful candidate must have permission to work in the role's location by the start of their employment. About Us Astutis Ltd is a leading provider of Health, Safety, and Environmental training and consultancy solutions. As part of Wilmington plc, we combine technical expertise with digital innovation to deliver exceptional learning experiences and customer outcomes. Our mission is to empower organisations and individuals worldwide to create safer, smarter, and more sustainable workplaces. Find What You're Looking For We are ambitious and inclusive, filled with integrity and curiosity. We are Wilmington plc. Are you? Join us and achieve more within your career with mutual respect, support, and fair rewards. Registered Office: 36B Speirs Wharf, Port Dundas, Glasgow, G4 9TG Company Reg No. - SC372990 VAT Reg No. - GB