Press Tab to Move to Skip to Content Link Customer Solutions Team Leader (9-12 months FTC) Position Snapshot Job Title: Customer Solutions Team Leader (9-12 months FTC) Location: York Please be aware, this is a NOT remote position. Salary: £34,650 depending on experience + potential bonus + generous pension scheme + 12 flexible days on top of 25-day holiday entitlement + 2 paid volunteering days + other fantastic benefits! Championing diversity and inclusion is so important to us; when we embrace different perspectives and give everyone the chance to be the best they can be, we can think in new, creative ways that grow and enhance our business. At Nestlé we are proud to support and provide equality of opportunity that supports employees to effectively blend their work life and commitments through hybrid and flexible working arrangements, so speak to us to understand what this could look like for you. We would be open to discussing part time working arrangements for this role. POSITION SUMMARY We have a great opportunity for an individual to jointhe Customer Solutions Team based in York as a Customer Solutions Team Lead. This team is different to many others and offers multi category and multi-channel experience within one passionate team. A day in the life of a Customer Solutions Team Lead To support and manage a team to effectively drive the Perfect Order Cycle Approach to minimize all waste and complexities and achieve total service quality. You will be expected to act as the Senior member of the Customer Solutions Team. You will be afforded a high degree of responsibility and therefore an overriding desire to not only achieve KPIs but to exceed them will be critical for success. You will be the first point of contact for your direct reports in the team, providing both coaching and support. What will make you successful As the successful candidate, you will have direct line management experience of at least 7-10 direct reports. Ideally, you will join us with experience in change management and projects to support ongoing work in this area in the team. You will have the ability to plan and meet deadlines and be able to achieve results and make an impact whilst building strong relationships with key stakeholders. Other competencies include but are not limited to: Complete and resolve all demand capture failures within defined service level agreement Manage relationships with key stakeholders in the Market and CoC to ensure the quality and processes are meeting the business and system requirements. Ability to work autonomously Courage to challenge and ability to influence without authority Ability to plan and prioritise work effectively Drive and encourage continuous improvement within the team moving to a more efficient exception management process meeting all internal and external KPI's What you need to know What can we offer in return? Great benefits you'd expect from a business the size of Nestlé - in the shape of a competitive salary and benefits package, bonus scheme, flexible working scheme, 25 days holiday plus bank holidays plus flex leave, pension scheme and a real focus on personal development and growth. We will be considering candidates as they apply and we will occasionally close job advertisements early in the event we receive sufficient applicants, so please don't delay in submitting your application. At Nestlé, our values are rooted in respect. When we embrace diversity and give everyone the chance to be the best they can be, we can think in new, creative ways that grow and enhance our business. People of all gender identities, ethnically diverse individuals, people with disabilities, and members of the LGBT+ community are strongly encouraged to apply. If there is anything we can do to accommodate you to participate fully in the application process, please let us know. We take pride in championing inclusion and diversity, our people make up several Colleague Networks who represent different experiences and communities who hold us accountable in creating a sense of belonging for all, and our values create the conditions for us to respect the unique contribution you bring. Find out more about our Colleague Networks here: Diversity, equity and inclusion Nestlé (nestle.co.uk) We are committed to equal opportunity for all and we may collect relevant data for monitoring purposes during our candidate registration process.Be yourself, everyone else is taken!
Jul 04, 2025
Full time
Press Tab to Move to Skip to Content Link Customer Solutions Team Leader (9-12 months FTC) Position Snapshot Job Title: Customer Solutions Team Leader (9-12 months FTC) Location: York Please be aware, this is a NOT remote position. Salary: £34,650 depending on experience + potential bonus + generous pension scheme + 12 flexible days on top of 25-day holiday entitlement + 2 paid volunteering days + other fantastic benefits! Championing diversity and inclusion is so important to us; when we embrace different perspectives and give everyone the chance to be the best they can be, we can think in new, creative ways that grow and enhance our business. At Nestlé we are proud to support and provide equality of opportunity that supports employees to effectively blend their work life and commitments through hybrid and flexible working arrangements, so speak to us to understand what this could look like for you. We would be open to discussing part time working arrangements for this role. POSITION SUMMARY We have a great opportunity for an individual to jointhe Customer Solutions Team based in York as a Customer Solutions Team Lead. This team is different to many others and offers multi category and multi-channel experience within one passionate team. A day in the life of a Customer Solutions Team Lead To support and manage a team to effectively drive the Perfect Order Cycle Approach to minimize all waste and complexities and achieve total service quality. You will be expected to act as the Senior member of the Customer Solutions Team. You will be afforded a high degree of responsibility and therefore an overriding desire to not only achieve KPIs but to exceed them will be critical for success. You will be the first point of contact for your direct reports in the team, providing both coaching and support. What will make you successful As the successful candidate, you will have direct line management experience of at least 7-10 direct reports. Ideally, you will join us with experience in change management and projects to support ongoing work in this area in the team. You will have the ability to plan and meet deadlines and be able to achieve results and make an impact whilst building strong relationships with key stakeholders. Other competencies include but are not limited to: Complete and resolve all demand capture failures within defined service level agreement Manage relationships with key stakeholders in the Market and CoC to ensure the quality and processes are meeting the business and system requirements. Ability to work autonomously Courage to challenge and ability to influence without authority Ability to plan and prioritise work effectively Drive and encourage continuous improvement within the team moving to a more efficient exception management process meeting all internal and external KPI's What you need to know What can we offer in return? Great benefits you'd expect from a business the size of Nestlé - in the shape of a competitive salary and benefits package, bonus scheme, flexible working scheme, 25 days holiday plus bank holidays plus flex leave, pension scheme and a real focus on personal development and growth. We will be considering candidates as they apply and we will occasionally close job advertisements early in the event we receive sufficient applicants, so please don't delay in submitting your application. At Nestlé, our values are rooted in respect. When we embrace diversity and give everyone the chance to be the best they can be, we can think in new, creative ways that grow and enhance our business. People of all gender identities, ethnically diverse individuals, people with disabilities, and members of the LGBT+ community are strongly encouraged to apply. If there is anything we can do to accommodate you to participate fully in the application process, please let us know. We take pride in championing inclusion and diversity, our people make up several Colleague Networks who represent different experiences and communities who hold us accountable in creating a sense of belonging for all, and our values create the conditions for us to respect the unique contribution you bring. Find out more about our Colleague Networks here: Diversity, equity and inclusion Nestlé (nestle.co.uk) We are committed to equal opportunity for all and we may collect relevant data for monitoring purposes during our candidate registration process.Be yourself, everyone else is taken!
Press Tab to Move to Skip to Content Link Location: Park House, Crawley (Hybrid working) Salary up to £45,000 depending on experience + potential bonus + generous pension scheme + 12 flexible days on top of holiday entitlement + 2 paid volunteering days + other fantastic benefits! Position summary Here at Nestlé Nutrition, we are recruiting a Pack Change Manager. Reporting into the Marketing Manager, and working collaboratively with related functions and Group Packaging, this role will ensure effective coordination and optimization of change management processes from new product introduction to minor adjustments, including compliance with UK and Export legislation. The role involves ensuring all packaging complies with corporate guidelines, providing expert support to the market, and liaising with local & global counterparts to ensure accuracy and timeliness. It also supports Nutrition UK&I in artwork changes and packaging projects to promote innovation, expansion, and operational excellence. The Pack Change Manager will support the project management team in delivering I2L artwork projects and mandatory pack change projects aligned with the NPD agenda, serving as a liaison for other I2L projects requiring packaging updates. A day in the life of a Pack Change Manager This role involves delivering all new and changed packs to market 'right first time' by managing relevant legal, statutory, technical, and commercial data. Key responsibilities include: Creating specifications for new packaging formats and coordinating artwork changes Liaising with third-party reproduction houses & print suppliers to ensure quality Ensuring packaging sustainability (OPRL) and compliance with Nestlé standards Ensuring DOCs compliance for new business acquisitions and product launches in UK&I Coordinating production of initial artwork with T&D teams and marketing Managing elements such as PCAS data, technical drawings, substrates, artwork, print processes, NHW, barcodes, and legislative data Providing technical advice from initial design to final approval Coordinating artwork approval with Nestlé sign-offs and stakeholders Managing sign-off of first print runs to ensure compliance and quality What will make you successful? Ideal candidates will have experience with packaging materials and processes, or a willingness to learn. The role requires a collaborative, hands-on approach, with a background in technical, engineering, or manufacturing fields. You should be comfortable working across teams, influencing at all levels, and managing multiple stakeholders. Knowledge of the I2L framework is a plus but can be provided through training. As part of the project management team, you'll contribute to delivering the NPD pipeline and packaging updates, demonstrating passion, resilience, and results-oriented focus in a dynamic environment. Flexibility and strong communication skills are essential. What you need to know We offer support and coaching for career development, along with competitive benefits including salary, bonus scheme, flexible working, 25 days holiday plus bank holidays and up to 12 days flex leave, pension scheme, and more. Job posting date: 26th June 2025 Application closing date: 10th July 2025 We consider applications as they come and may close early if sufficient candidates are found, so apply promptly. At Nestlé, we value diversity and inclusion. We encourage applications from all backgrounds, including gender identities, ethnicities, disabilities, and the LGBT+ community. We are committed to providing accommodations during the application process. Learn more about our Colleague Networks and our commitment to diversity here . We are an equal opportunity employer and may collect data for monitoring purposes during the application process. Be yourself, everyone else is taken!
Jul 03, 2025
Full time
Press Tab to Move to Skip to Content Link Location: Park House, Crawley (Hybrid working) Salary up to £45,000 depending on experience + potential bonus + generous pension scheme + 12 flexible days on top of holiday entitlement + 2 paid volunteering days + other fantastic benefits! Position summary Here at Nestlé Nutrition, we are recruiting a Pack Change Manager. Reporting into the Marketing Manager, and working collaboratively with related functions and Group Packaging, this role will ensure effective coordination and optimization of change management processes from new product introduction to minor adjustments, including compliance with UK and Export legislation. The role involves ensuring all packaging complies with corporate guidelines, providing expert support to the market, and liaising with local & global counterparts to ensure accuracy and timeliness. It also supports Nutrition UK&I in artwork changes and packaging projects to promote innovation, expansion, and operational excellence. The Pack Change Manager will support the project management team in delivering I2L artwork projects and mandatory pack change projects aligned with the NPD agenda, serving as a liaison for other I2L projects requiring packaging updates. A day in the life of a Pack Change Manager This role involves delivering all new and changed packs to market 'right first time' by managing relevant legal, statutory, technical, and commercial data. Key responsibilities include: Creating specifications for new packaging formats and coordinating artwork changes Liaising with third-party reproduction houses & print suppliers to ensure quality Ensuring packaging sustainability (OPRL) and compliance with Nestlé standards Ensuring DOCs compliance for new business acquisitions and product launches in UK&I Coordinating production of initial artwork with T&D teams and marketing Managing elements such as PCAS data, technical drawings, substrates, artwork, print processes, NHW, barcodes, and legislative data Providing technical advice from initial design to final approval Coordinating artwork approval with Nestlé sign-offs and stakeholders Managing sign-off of first print runs to ensure compliance and quality What will make you successful? Ideal candidates will have experience with packaging materials and processes, or a willingness to learn. The role requires a collaborative, hands-on approach, with a background in technical, engineering, or manufacturing fields. You should be comfortable working across teams, influencing at all levels, and managing multiple stakeholders. Knowledge of the I2L framework is a plus but can be provided through training. As part of the project management team, you'll contribute to delivering the NPD pipeline and packaging updates, demonstrating passion, resilience, and results-oriented focus in a dynamic environment. Flexibility and strong communication skills are essential. What you need to know We offer support and coaching for career development, along with competitive benefits including salary, bonus scheme, flexible working, 25 days holiday plus bank holidays and up to 12 days flex leave, pension scheme, and more. Job posting date: 26th June 2025 Application closing date: 10th July 2025 We consider applications as they come and may close early if sufficient candidates are found, so apply promptly. At Nestlé, we value diversity and inclusion. We encourage applications from all backgrounds, including gender identities, ethnicities, disabilities, and the LGBT+ community. We are committed to providing accommodations during the application process. Learn more about our Colleague Networks and our commitment to diversity here . We are an equal opportunity employer and may collect data for monitoring purposes during the application process. Be yourself, everyone else is taken!
Press Tab to Move to Skip to Content Link Position Snapshot Business Area: Nespresso Job Title: IT Applications Lead (18 month secondment starting in September 2025) Location: Crawley Office (Hybrid) Salary up to £42,000 depending on experience + Nespresso Coffee machine + potential bonus + generous pension scheme + 12 flexible days on top of holiday entitlement + 2 paid volunteering days + other fantastic benefits! Championing diversity and inclusion is so important to us; when we embrace different perspectives and give everyone the chance to be the best they can be, we can think in new, creative ways that grow and enhance our business. At Nestlé we are proud to support and provide equality of opportunity that supports employees to effectively blend their work life and commitments through hybrid and flexible working arrangements, so speak to us to understand what this could look like for you. Position Summary We are delighted to be recruiting an IT Applications Lead into our dynamic IT Team. You will be responsible for overseeing the development, implementation, and maintenance of our IT applications. Reporting into the Head of IT, you will work closely with cross-functional teams to understand business requirements and translate them into effective IT solutions. This role requires a strong technical background, excellent stakeholder management skills, and the ability to manage multiple projects simultaneously. A little bit about us We are the Nestlé Nespresso SA Company and are proud to be one of the fastest growing operating units of Nestlé. Our passionate, entrepreneurial-minded team has transformed Nespresso into one of the world's most trusted brands. Our growth comes from our commitment to research and development in order to pioneer and be the reference in the portioned coffee sector; providing the very highest quality coffees that can be enjoyed in the comfort of consumers' own homes and out-of-home locations, such as restaurants, hotels, offices and luxury retail businesses. We guarantee quality by taking a careful, thoughtful and sustainable approach to how we produce and market our premium coffee capsules and machines. With corporate headquarters in Switzerland, Nespresso is present in over 81 countries and counts over 13,000 employees worldwide.Nespresso UK&ROI - a certified B Corp - operates in boutiques, as well as an e-Commerce platform, delivering barista-level coffee experiences of the highest quality to both at-home and professional customers across the United Kingdom and the Republic of Ireland. To learn more visit. A day in the life of an IT Application Lead Designing, and implementing IT solutions that align with business objectives. Collaborate with stakeholders, including HQ, to gather requirements and define project scope, ensuring that IT solutions meet business needs and comply with our company's requirements. Work closely with all functional groups in the UK&I to identify, document, and resolve technology system and process issues. Ensure compliance at all levels and improve operational systems processes, and policies. Accountable for service availability, resource management, and optimization of system performance(systems KPIs). Provide technical guidance and support the IT applications , ensuring high-quality deliverables. Investigate incident root causes and resolve them within own scope of responsibility or assign incidents to relevant support groups when necessary. Support business in IT incidents and act as cover during busy periods or when needed. What will make you successful? The successful candidate will ideally have experience working in a similar role in a fast paced retail environment. You will also have: Proven experience in leading IT applications development and implementation projects. Strong IT background and great understanding of system integration with API interfaces Experience with ERP,BI ,and EDI systems. Oracle Symphony knowledge and Jira/ServiceNow understanding. Strong problem-solving abilities and the ability to adapt depending on the need of the issue or project. A can do and positive attitude is essential and the willingness to constantly learn in an ever changing environment. Excellent communication and interpersonal skills to work with various stakeholders. What you need to know What can we offer in return? Great benefits you'd expect from a business the size of Nestlé - in the shape of a competitive salary and benefits package, bonus scheme, flexible working scheme, 25 days holiday plus statutory holidays plus flex leave, pension scheme and a real focus on personal development and growth. The closing date for this role is the 11th July 2025. We will be considering candidates as they apply and we will occasionally close job advertisements early in the event we receive sufficient applicants, so please don't delay in submitting your application. At Nestlé, our values are rooted in respect. When we embrace diversity and give everyone the chance to be the best they can be, we can think in new, creative ways that grow and enhance our business. People of all gender identities, ethnically diverse individuals, people with disabilities, and members of the LGBT+ community are strongly encouraged to apply. If there is anything we can do to accommodate you to participate fully in the application process, please let us know. We take pride in championing inclusion and diversity, our people make up a number of Colleague Networks who represent different experiences and communities who hold us accountable in creating a sense of belonging for all, and our values create the conditions for us to respect the unique contribution you bring. Find out more about our Colleague Networks here: Diversity, equity and inclusion Nestlé (nestle.co.uk) We are committed to equal opportunity for all and we may collect relevant data for monitoring purposes during our candidate registration process. Be yourself, everyone else is taken!
Jul 02, 2025
Full time
Press Tab to Move to Skip to Content Link Position Snapshot Business Area: Nespresso Job Title: IT Applications Lead (18 month secondment starting in September 2025) Location: Crawley Office (Hybrid) Salary up to £42,000 depending on experience + Nespresso Coffee machine + potential bonus + generous pension scheme + 12 flexible days on top of holiday entitlement + 2 paid volunteering days + other fantastic benefits! Championing diversity and inclusion is so important to us; when we embrace different perspectives and give everyone the chance to be the best they can be, we can think in new, creative ways that grow and enhance our business. At Nestlé we are proud to support and provide equality of opportunity that supports employees to effectively blend their work life and commitments through hybrid and flexible working arrangements, so speak to us to understand what this could look like for you. Position Summary We are delighted to be recruiting an IT Applications Lead into our dynamic IT Team. You will be responsible for overseeing the development, implementation, and maintenance of our IT applications. Reporting into the Head of IT, you will work closely with cross-functional teams to understand business requirements and translate them into effective IT solutions. This role requires a strong technical background, excellent stakeholder management skills, and the ability to manage multiple projects simultaneously. A little bit about us We are the Nestlé Nespresso SA Company and are proud to be one of the fastest growing operating units of Nestlé. Our passionate, entrepreneurial-minded team has transformed Nespresso into one of the world's most trusted brands. Our growth comes from our commitment to research and development in order to pioneer and be the reference in the portioned coffee sector; providing the very highest quality coffees that can be enjoyed in the comfort of consumers' own homes and out-of-home locations, such as restaurants, hotels, offices and luxury retail businesses. We guarantee quality by taking a careful, thoughtful and sustainable approach to how we produce and market our premium coffee capsules and machines. With corporate headquarters in Switzerland, Nespresso is present in over 81 countries and counts over 13,000 employees worldwide.Nespresso UK&ROI - a certified B Corp - operates in boutiques, as well as an e-Commerce platform, delivering barista-level coffee experiences of the highest quality to both at-home and professional customers across the United Kingdom and the Republic of Ireland. To learn more visit. A day in the life of an IT Application Lead Designing, and implementing IT solutions that align with business objectives. Collaborate with stakeholders, including HQ, to gather requirements and define project scope, ensuring that IT solutions meet business needs and comply with our company's requirements. Work closely with all functional groups in the UK&I to identify, document, and resolve technology system and process issues. Ensure compliance at all levels and improve operational systems processes, and policies. Accountable for service availability, resource management, and optimization of system performance(systems KPIs). Provide technical guidance and support the IT applications , ensuring high-quality deliverables. Investigate incident root causes and resolve them within own scope of responsibility or assign incidents to relevant support groups when necessary. Support business in IT incidents and act as cover during busy periods or when needed. What will make you successful? The successful candidate will ideally have experience working in a similar role in a fast paced retail environment. You will also have: Proven experience in leading IT applications development and implementation projects. Strong IT background and great understanding of system integration with API interfaces Experience with ERP,BI ,and EDI systems. Oracle Symphony knowledge and Jira/ServiceNow understanding. Strong problem-solving abilities and the ability to adapt depending on the need of the issue or project. A can do and positive attitude is essential and the willingness to constantly learn in an ever changing environment. Excellent communication and interpersonal skills to work with various stakeholders. What you need to know What can we offer in return? Great benefits you'd expect from a business the size of Nestlé - in the shape of a competitive salary and benefits package, bonus scheme, flexible working scheme, 25 days holiday plus statutory holidays plus flex leave, pension scheme and a real focus on personal development and growth. The closing date for this role is the 11th July 2025. We will be considering candidates as they apply and we will occasionally close job advertisements early in the event we receive sufficient applicants, so please don't delay in submitting your application. At Nestlé, our values are rooted in respect. When we embrace diversity and give everyone the chance to be the best they can be, we can think in new, creative ways that grow and enhance our business. People of all gender identities, ethnically diverse individuals, people with disabilities, and members of the LGBT+ community are strongly encouraged to apply. If there is anything we can do to accommodate you to participate fully in the application process, please let us know. We take pride in championing inclusion and diversity, our people make up a number of Colleague Networks who represent different experiences and communities who hold us accountable in creating a sense of belonging for all, and our values create the conditions for us to respect the unique contribution you bring. Find out more about our Colleague Networks here: Diversity, equity and inclusion Nestlé (nestle.co.uk) We are committed to equal opportunity for all and we may collect relevant data for monitoring purposes during our candidate registration process. Be yourself, everyone else is taken!
Press Tab to Move to Skip to Content Link Salary: Attractive Salary plus potential bonus, pension and excellent benefits including Nespresso Coffee Machine and monthly capsule allowance. Championing diversity and inclusion is so important to us; when we embrace different perspectives and give everyone the chance to be the best they can be, we can think in new, creative ways that grow and enhance our business. At Nestlé we are proud to support and provide equality of opportunity that supports employees to effectively blend their work life and commitments through hybrid and flexible working arrangements, so speak to us to understand what this could look like for you. Position Summary We're looking for an inspiring and empowering Boutique Leader for our brand new opening in Covent Garden, London. Responsible for the entire daily operations of the Boutique, you will drive our culture of elevated customer experience, empower your team to communicate our brand purpose, vision and stories to exceed the expectations of every customer, whilst optimising the commercial success of the boutique. Our Story Nespresso is a name synonymous with luxury, innovation and sustainability. Our story began with a simple but revolutionary idea: to enable anyone to create the perfect cup of espresso coffee - just like a skilled barista. Since 2001 in the UK, we've responded to consumers' increasing appreciation for our quality coffee and our year-on-year growth is testament to the quality of our offering. Now we'd like you to be a part of our Nespresso story, be passionate about our coffee, our customers and how we are evolving. At Nespresso, doing is everything: we produce the finest coffee that preserves the best of our world. We are committed to Reducing, Reusing and Recycling: making coffee a force for good . Nespresso is humbled to be joining a group of enterprises who are pioneering in their commitment - going beyond sustainabilityand balancing purpose with profit. The B Corpcertification process evaluates performance that demands the highest standards of verified social and environmental performance, public transparency, and legal accountability to balance purpose and profit. B Corp is more than a certification - it's a movement. For Nespresso, B Corp certification reflects 30 years of commitment to sustainability A day in the life of a Boutique Leader Taking ownership of the overall commercial success of the boutique. Championing a culture of outstanding service and quality customer experience, ensuring every customer interaction is elevated. Being a proud and passionate brand ambassador for the Nespresso brand. Inspiring your team to be the best they can be, being supportive, caring and leading by example. Strategic planning and execution of business goals with internal and external stakeholder management Creating and developing local relationships with other retailers and local businesses Delivering a local calendar of events to drive local awareness of the brand and engage with our existing customer base. Responsible for the safe and compliant day to day operations of the Boutique Take responsibility, show motivation and in return you can expect great opportunities. What will make you a successful Boutique Leader? As the leading brand ambassador of your boutique, you'll have the passion to lead your boutique to commercial success and the care to cultivate a team who promote our unique brand experience and Nespresso Story. Whether customers want an intense Stormio or a fruity cup of Toccanto , your team will exceed the expectations of every customer and have the panache to provide a taste of luxury. We're looking for a Boutique Leader to help continue our retail growth and success. You'll have experience of working in the retail sector as a Store Manager/Assistant Manager but we are happy to consider those from a different background who have the required skill-set. You'll have a proven track record of delivering exceptional customer service utilising your communication and interpersonal skills. You'll be able to rapidly build strong, working relationships with your customer base and be happy to support and challenge where needed. Previous experience making key decisions and action planning to drive results. Previous line manager experience and knowledge of HR best practice. What we'll offer you What can we offer in return? Great benefits you'd expect from a business the size of Nestlé - in the shape of a competitive salary and benefits package, bonus scheme, 25 days holiday plus statutory holidays, pension scheme and a real focus on personal development and growth. We will be considering candidates as they apply and we will occasionally close job advertisements early in the event we receive sufficient applicants, so please don't delay in submitting your application. At Nestlé, our values are rooted in respect. When we embrace diversity and give everyone the chance to be the best they can be, we can think in new, creative ways that grow and enhance our business. People of all gender identities, ethnically diverse individuals, people with disabilities, and members of the LGBT+ community are strongly encouraged to apply. If there is anything we can do to accommodate you to participate fully in the application process, please let us know. We take pride in championing inclusion and diversity, our people make up a number of Colleague Networks who represent different experiences and communities who hold us accountable in creating a sense of belonging for all, and our values create the conditions for us to respect the unique contribution you bring. Find out more about our Colleague Networks here: Diversity, equity and inclusion Nestlé (nestle.co.uk) We are committed to equal opportunity for all and we may collect relevant data for monitoring purposes during our candidate registration process. Be yourself, everyone else is taken!
Jun 18, 2025
Full time
Press Tab to Move to Skip to Content Link Salary: Attractive Salary plus potential bonus, pension and excellent benefits including Nespresso Coffee Machine and monthly capsule allowance. Championing diversity and inclusion is so important to us; when we embrace different perspectives and give everyone the chance to be the best they can be, we can think in new, creative ways that grow and enhance our business. At Nestlé we are proud to support and provide equality of opportunity that supports employees to effectively blend their work life and commitments through hybrid and flexible working arrangements, so speak to us to understand what this could look like for you. Position Summary We're looking for an inspiring and empowering Boutique Leader for our brand new opening in Covent Garden, London. Responsible for the entire daily operations of the Boutique, you will drive our culture of elevated customer experience, empower your team to communicate our brand purpose, vision and stories to exceed the expectations of every customer, whilst optimising the commercial success of the boutique. Our Story Nespresso is a name synonymous with luxury, innovation and sustainability. Our story began with a simple but revolutionary idea: to enable anyone to create the perfect cup of espresso coffee - just like a skilled barista. Since 2001 in the UK, we've responded to consumers' increasing appreciation for our quality coffee and our year-on-year growth is testament to the quality of our offering. Now we'd like you to be a part of our Nespresso story, be passionate about our coffee, our customers and how we are evolving. At Nespresso, doing is everything: we produce the finest coffee that preserves the best of our world. We are committed to Reducing, Reusing and Recycling: making coffee a force for good . Nespresso is humbled to be joining a group of enterprises who are pioneering in their commitment - going beyond sustainabilityand balancing purpose with profit. The B Corpcertification process evaluates performance that demands the highest standards of verified social and environmental performance, public transparency, and legal accountability to balance purpose and profit. B Corp is more than a certification - it's a movement. For Nespresso, B Corp certification reflects 30 years of commitment to sustainability A day in the life of a Boutique Leader Taking ownership of the overall commercial success of the boutique. Championing a culture of outstanding service and quality customer experience, ensuring every customer interaction is elevated. Being a proud and passionate brand ambassador for the Nespresso brand. Inspiring your team to be the best they can be, being supportive, caring and leading by example. Strategic planning and execution of business goals with internal and external stakeholder management Creating and developing local relationships with other retailers and local businesses Delivering a local calendar of events to drive local awareness of the brand and engage with our existing customer base. Responsible for the safe and compliant day to day operations of the Boutique Take responsibility, show motivation and in return you can expect great opportunities. What will make you a successful Boutique Leader? As the leading brand ambassador of your boutique, you'll have the passion to lead your boutique to commercial success and the care to cultivate a team who promote our unique brand experience and Nespresso Story. Whether customers want an intense Stormio or a fruity cup of Toccanto , your team will exceed the expectations of every customer and have the panache to provide a taste of luxury. We're looking for a Boutique Leader to help continue our retail growth and success. You'll have experience of working in the retail sector as a Store Manager/Assistant Manager but we are happy to consider those from a different background who have the required skill-set. You'll have a proven track record of delivering exceptional customer service utilising your communication and interpersonal skills. You'll be able to rapidly build strong, working relationships with your customer base and be happy to support and challenge where needed. Previous experience making key decisions and action planning to drive results. Previous line manager experience and knowledge of HR best practice. What we'll offer you What can we offer in return? Great benefits you'd expect from a business the size of Nestlé - in the shape of a competitive salary and benefits package, bonus scheme, 25 days holiday plus statutory holidays, pension scheme and a real focus on personal development and growth. We will be considering candidates as they apply and we will occasionally close job advertisements early in the event we receive sufficient applicants, so please don't delay in submitting your application. At Nestlé, our values are rooted in respect. When we embrace diversity and give everyone the chance to be the best they can be, we can think in new, creative ways that grow and enhance our business. People of all gender identities, ethnically diverse individuals, people with disabilities, and members of the LGBT+ community are strongly encouraged to apply. If there is anything we can do to accommodate you to participate fully in the application process, please let us know. We take pride in championing inclusion and diversity, our people make up a number of Colleague Networks who represent different experiences and communities who hold us accountable in creating a sense of belonging for all, and our values create the conditions for us to respect the unique contribution you bring. Find out more about our Colleague Networks here: Diversity, equity and inclusion Nestlé (nestle.co.uk) We are committed to equal opportunity for all and we may collect relevant data for monitoring purposes during our candidate registration process. Be yourself, everyone else is taken!
Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: Passionate about coffee and creating memorable moments Here at Nespresso, we are committed to recruiting and developing inspiring talent, who will drive our culture of elevated customer experience. Exceeding the expectations of every customer whilst communicating our brand purpose, vision and stories. That's why we are looking to connect with individuals that are looking to bring their excitement for retail and sales whilst using their management experience to optimise the commercial success of our boutiques. We've got big ambitions and we're always looking for talented people like you to join our Nespresso team. We'd love to hear from you to join our talent pipeline, so we can reach out about upcoming opportunities that align with your interests and experience. What will make you a successful Boutique Leader? As the leading brand ambassador of your boutique, you'll demonstrate passion and inspirational leadership to drive the commercial success of your boutique coupled with the ability to nurture a fantastic team who promote our unique brand experience and Nespresso Story. You'll have experience of working in the retail sector at a Store Manager level and we are also happy to consider those from a different background who have the required skill set. You'll have a proven track record of delivering exceptional customer service utilising your communication and interpersonal skills. You'll be able to rapidly build strong, working relationships with your customer base and in the communities. Ability to adapt and challenge where needed. Previous experience making key decisions and action planning to drive results. Previous line manager experience and knowledge of HR best practice with a real passion for developing your team through their careers, supporting them to be the best that they can be Will have strong understanding of sales and setting KPIs to enhance the store performance. Our story Nespresso is a name synonymous with luxury, innovation and sustainability. Our story began with a simple but revolutionary idea: to enable anyone to create the perfect cup of espresso coffee - just like a skilled barista. Since 2001 in the UK, we've responded to consumers' increasing appreciation for our quality coffee and our year-on-year growth is testament to the quality of our offering. Now we'd like you to be a part of our Nespresso story, be passionate about our coffee, our customers and how we are evolving. At Nespresso, doing is everything: we produce the finest coffee that preserves the best of our world. We are committed to Reducing, Reusing and Recycling: making coffee a force for good . Nespresso is humbled to be joining a group of enterprises who are pioneering in their commitment - going beyond sustainabilityand balancing purpose with profit. The B Corpcertification process evaluates performance that demands the highest standards of verified social and environmental performance, public transparency, and legal accountability to balance purpose and profit. B Corp is more than a certification - it's a movement. For Nespresso, B Corp certification reflects 30 years of commitment to sustainability What you can expect from working in Nespresso? A community that is committed to support and recognise talent, providing multiple opportunities and resources for personal development and growth. We want people to feel they can be themselves, voice their ideas with confidence and believe their best is yet to come. On top of this, expect great benefits (not just a free Nespresso Machine and supply of coffee) like a competitive salary, bonus, pension scheme and much more. When you apply please let us know your preferred location on your CV and/or cover letter. What you need to know As this is a talent pipeline for current and future opportunities, we will endeavour to inform you as quickly as possible if your profile is being considered. However, there might be occasions where we will contact you at a later date as suitable opportunities arise across Nespresso. At Nestlé, our values are rooted in respect. When we embrace diversity and give everyone the chance to be the best they can be, we can think in new, creative ways that grow and enhance our business. People of all gender identities, ethnically diverse individuals, people with disabilities, and members of the LGBT+ community are strongly encouraged to apply. If there is anything we can do to accommodate you to participate fully in the application process, please let us know. We take pride in championing inclusion and diversity, our people make up a number of Colleague Networks who represent different experiences and communities who hold us accountable in creating a sense of belonging for all, and our values create the conditions for us to respect the unique contribution you bring. Find out more about our Colleague Networks here: Diversity, equity and inclusion Nestlé (nestle.co.uk) We are committed to equal opportunity for all and we may collect relevant data for monitoring purposes during our candidate registration process. Grab a coffee and submit your application, you could be exactly who we are looking for! Passionate about coffee and creating memorable moments Here at Nespresso, we are committed to recruiting and developing inspiring talent, who will drive our culture of elevated customer experience. Exceeding the expectations of every customer whilst communicating our brand purpose, vision and stories. That's why we are looking to connect with individuals that are looking to bring their excitement for retail and sales whilst using their management experience to optimise the commercial success of our boutiques. We've got big ambitions and we're always looking for talented people like you to join our Nespresso team. We'd love to hear from you to join our talent pipeline, so we can reach out about upcoming opportunities that align with your interests and experience. What will make you a successful Boutique Leader? As the leading brand ambassador of your boutique, you'll demonstrate passion and inspirational leadership to drive the commercial success of your boutique coupled with the ability to nurture a fantastic team who promote our unique brand experience and Nespresso Story. You'll have experience of working in the retail sector at a Store Manager level and we are also happy to consider those from a different background who have the required skill set. You'll have a proven track record of delivering exceptional customer service utilising your communication and interpersonal skills. You'll be able to rapidly build strong, working relationships with your customer base and in the communities. Ability to adapt and challenge where needed. Previous experience making key decisions and action planning to drive results. Previous line manager experience and knowledge of HR best practice with a real passion for developing your team through their careers, supporting them to be the best that they can be Will have strong understanding of sales and setting KPIs to enhance the store performance. Our story Nespresso is a name synonymous with luxury, innovation and sustainability. Our story began with a simple but revolutionary idea: to enable anyone to create the perfect cup of espresso coffee - just like a skilled barista. Since 2001 in the UK, we've responded to consumers' increasing appreciation for our quality coffee and our year-on-year growth is testament to the quality of our offering. Now we'd like you to be a part of our Nespresso story, be passionate about our coffee, our customers and how we are evolving. At Nespresso, doing is everything: we produce the finest coffee that preserves the best of our world. We are committed to Reducing, Reusing and Recycling: making coffee a force for good . Nespresso is humbled to be joining a group of enterprises who are pioneering in their commitment - going beyond sustainabilityand balancing purpose with profit. The B Corpcertification process evaluates performance that demands the highest standards of verified social and environmental performance, public transparency, and legal accountability to balance purpose and profit. B Corp is more than a certification - it's a movement. For Nespresso, B Corp certification reflects 30 years of commitment to sustainability What you can expect from working in Nespresso? A community that is committed to support and recognise talent, providing multiple opportunities and resources for personal development and growth. We want people to feel they can be themselves, voice their ideas with confidence and believe their best is yet to come. On top of this, expect great benefits (not just a free Nespresso Machine and supply of coffee) like a competitive salary, bonus, pension scheme and much more. When you apply please let us know your preferred location on your CV and/or cover letter. What you need to know As this is a talent pipeline for current and future opportunities, we will endeavour to inform you as quickly as possible if your profile is being considered. However, there might be occasions where we will contact you at a later date as suitable opportunities arise across Nespresso. At Nestlé, our values are rooted in respect . click apply for full job details
Jun 17, 2025
Full time
Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: Passionate about coffee and creating memorable moments Here at Nespresso, we are committed to recruiting and developing inspiring talent, who will drive our culture of elevated customer experience. Exceeding the expectations of every customer whilst communicating our brand purpose, vision and stories. That's why we are looking to connect with individuals that are looking to bring their excitement for retail and sales whilst using their management experience to optimise the commercial success of our boutiques. We've got big ambitions and we're always looking for talented people like you to join our Nespresso team. We'd love to hear from you to join our talent pipeline, so we can reach out about upcoming opportunities that align with your interests and experience. What will make you a successful Boutique Leader? As the leading brand ambassador of your boutique, you'll demonstrate passion and inspirational leadership to drive the commercial success of your boutique coupled with the ability to nurture a fantastic team who promote our unique brand experience and Nespresso Story. You'll have experience of working in the retail sector at a Store Manager level and we are also happy to consider those from a different background who have the required skill set. You'll have a proven track record of delivering exceptional customer service utilising your communication and interpersonal skills. You'll be able to rapidly build strong, working relationships with your customer base and in the communities. Ability to adapt and challenge where needed. Previous experience making key decisions and action planning to drive results. Previous line manager experience and knowledge of HR best practice with a real passion for developing your team through their careers, supporting them to be the best that they can be Will have strong understanding of sales and setting KPIs to enhance the store performance. Our story Nespresso is a name synonymous with luxury, innovation and sustainability. Our story began with a simple but revolutionary idea: to enable anyone to create the perfect cup of espresso coffee - just like a skilled barista. Since 2001 in the UK, we've responded to consumers' increasing appreciation for our quality coffee and our year-on-year growth is testament to the quality of our offering. Now we'd like you to be a part of our Nespresso story, be passionate about our coffee, our customers and how we are evolving. At Nespresso, doing is everything: we produce the finest coffee that preserves the best of our world. We are committed to Reducing, Reusing and Recycling: making coffee a force for good . Nespresso is humbled to be joining a group of enterprises who are pioneering in their commitment - going beyond sustainabilityand balancing purpose with profit. The B Corpcertification process evaluates performance that demands the highest standards of verified social and environmental performance, public transparency, and legal accountability to balance purpose and profit. B Corp is more than a certification - it's a movement. For Nespresso, B Corp certification reflects 30 years of commitment to sustainability What you can expect from working in Nespresso? A community that is committed to support and recognise talent, providing multiple opportunities and resources for personal development and growth. We want people to feel they can be themselves, voice their ideas with confidence and believe their best is yet to come. On top of this, expect great benefits (not just a free Nespresso Machine and supply of coffee) like a competitive salary, bonus, pension scheme and much more. When you apply please let us know your preferred location on your CV and/or cover letter. What you need to know As this is a talent pipeline for current and future opportunities, we will endeavour to inform you as quickly as possible if your profile is being considered. However, there might be occasions where we will contact you at a later date as suitable opportunities arise across Nespresso. At Nestlé, our values are rooted in respect. When we embrace diversity and give everyone the chance to be the best they can be, we can think in new, creative ways that grow and enhance our business. People of all gender identities, ethnically diverse individuals, people with disabilities, and members of the LGBT+ community are strongly encouraged to apply. If there is anything we can do to accommodate you to participate fully in the application process, please let us know. We take pride in championing inclusion and diversity, our people make up a number of Colleague Networks who represent different experiences and communities who hold us accountable in creating a sense of belonging for all, and our values create the conditions for us to respect the unique contribution you bring. Find out more about our Colleague Networks here: Diversity, equity and inclusion Nestlé (nestle.co.uk) We are committed to equal opportunity for all and we may collect relevant data for monitoring purposes during our candidate registration process. Grab a coffee and submit your application, you could be exactly who we are looking for! Passionate about coffee and creating memorable moments Here at Nespresso, we are committed to recruiting and developing inspiring talent, who will drive our culture of elevated customer experience. Exceeding the expectations of every customer whilst communicating our brand purpose, vision and stories. That's why we are looking to connect with individuals that are looking to bring their excitement for retail and sales whilst using their management experience to optimise the commercial success of our boutiques. We've got big ambitions and we're always looking for talented people like you to join our Nespresso team. We'd love to hear from you to join our talent pipeline, so we can reach out about upcoming opportunities that align with your interests and experience. What will make you a successful Boutique Leader? As the leading brand ambassador of your boutique, you'll demonstrate passion and inspirational leadership to drive the commercial success of your boutique coupled with the ability to nurture a fantastic team who promote our unique brand experience and Nespresso Story. You'll have experience of working in the retail sector at a Store Manager level and we are also happy to consider those from a different background who have the required skill set. You'll have a proven track record of delivering exceptional customer service utilising your communication and interpersonal skills. You'll be able to rapidly build strong, working relationships with your customer base and in the communities. Ability to adapt and challenge where needed. Previous experience making key decisions and action planning to drive results. Previous line manager experience and knowledge of HR best practice with a real passion for developing your team through their careers, supporting them to be the best that they can be Will have strong understanding of sales and setting KPIs to enhance the store performance. Our story Nespresso is a name synonymous with luxury, innovation and sustainability. Our story began with a simple but revolutionary idea: to enable anyone to create the perfect cup of espresso coffee - just like a skilled barista. Since 2001 in the UK, we've responded to consumers' increasing appreciation for our quality coffee and our year-on-year growth is testament to the quality of our offering. Now we'd like you to be a part of our Nespresso story, be passionate about our coffee, our customers and how we are evolving. At Nespresso, doing is everything: we produce the finest coffee that preserves the best of our world. We are committed to Reducing, Reusing and Recycling: making coffee a force for good . Nespresso is humbled to be joining a group of enterprises who are pioneering in their commitment - going beyond sustainabilityand balancing purpose with profit. The B Corpcertification process evaluates performance that demands the highest standards of verified social and environmental performance, public transparency, and legal accountability to balance purpose and profit. B Corp is more than a certification - it's a movement. For Nespresso, B Corp certification reflects 30 years of commitment to sustainability What you can expect from working in Nespresso? A community that is committed to support and recognise talent, providing multiple opportunities and resources for personal development and growth. We want people to feel they can be themselves, voice their ideas with confidence and believe their best is yet to come. On top of this, expect great benefits (not just a free Nespresso Machine and supply of coffee) like a competitive salary, bonus, pension scheme and much more. When you apply please let us know your preferred location on your CV and/or cover letter. What you need to know As this is a talent pipeline for current and future opportunities, we will endeavour to inform you as quickly as possible if your profile is being considered. However, there might be occasions where we will contact you at a later date as suitable opportunities arise across Nespresso. At Nestlé, our values are rooted in respect . click apply for full job details