Idexx Laboratories
IDEXX is looking for a Senior Data Engineer to join the Veterinary Software team in London! This is an exciting opportunity for a a data engineer looking to expand their technical leadership skills and make an impact in a meaningful industry. This role will be remote but must be able to come to our Wimbledon, London office 2x per month (SW19 1QT) As a Senior Data Engineer, you will lead data migration strategies and implementation across hybrid cloud environments (primarily AWS), enabling smooth and secure movement of legacy and modern systems. As a senior engineer, you'll design, develop, and optimise scalable and efficient data pipelines integrating PHP, and C applications using .NET framework backend services and React frontends. You'll utilise tools such as Terraform for infrastructure-as-code ( IaC ), AWS (Lambda, EC2, EKS, Step Functions, VPC etc.) for ETL, Airflow pipelines, Snowflake, and ensure architectural alignment with AI/ML initiatives and data-driven services. You will serve as the go-to engineer for: End-to-end data migration architecture ( on-premise to cloud or cloud-to-cloud). Designing scalable and secure systems using AWS services like S3, Lambda, and EKS, EC2, VPC, RDS. Interfacing with both legacy PHP/C# systems and modern .NET cloud-native services. We're also looking for someone with some experience in AI to help us drive our AI data projects forward. This role will support the ezyVet product , a cloud based Veterinary Practice Management Software. We provide easy to use Software that helps veterinary practices save time, increase revenue, communicate better with client s and reduce workload stress. We are a premium software product and a par t IDEXX's Veterinary offerings. Pets and tech, it' s a winning combo! Within IDEXX we are a part of the IDEXX Veterinary Software portfolio. With a focus on software solutions, we are dedicated to enhancing the health and well-being of pets, people, and livestock around the world. Through the power of the cloud, our solutions simplify the flow of information across any practice and link vets to what they need when they need it. Patient data. Client communications. Business insights. All at their fingertips. Our journey is solving veterinary practices' most pressing needs by focusing on innovation to drive meaningful improvements in animal health. A bit more about the role, you will: Lead migration of data assets from legacy systems to our cloud-native environments using AWS and our bespoke Conversion Framework. Build new and maintain existing bespoke systems. Implement .NET-based microservices with strong observability and integration with data platforms. Develop custom ETL pipelines using AWS, Python, and MySQL. Implement governance, lineage, and monitoring to ensure high availability and traceability. AI & Advanced Analytics Integration: Collaborate with AI/ML teams to enable model training pipelines with robust and reliable data access. Leverage metadata and structured data modeling to support AI model explainability and audit trails. Guide engineering teams on best practices for cloud-based data handling, Terraform, and secure service architecture. Coach junior developers and collaborate cross-functionally with product and platform teams. So what are we looking for? Bachelor's in Computer Science , Information Systems, or equivalent experience. 7+ years in software or data engineering, with strong recent experience in cloud data migrations. Proficient with MySQL, OOP, AWS (EC2, S3, Lambda). Experience with PHP, C#, .NET Core, React, Python, AWS EKS. Experience working on AI projects ideal! Strong knowledge of Git, CI/CD pipelines, and containerization (Docker/Kubernetes). Experience working in environments with AI/ML components or interest in learning data workflows for ML applications . Bonus if you have e xposure to Kafka, Spark, or Flink . Experience with data compliance regulations (GDPR). What you can expect from us: Opportunity for annual bonuses Medical Insurance Cycle to work scheme Work from home and wellbeing stipends 10% pension contribution Eligibility: Candidates must have the legal right to work in the UK at the time of application, as we are unable to provide sponsorship for this position. I f you're looking for a role that'll challenge you, offer a variety of work and learning, while helping an amazing industry, we'd love to hear from you! Why IDEXX We're proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from disease. We have customers in over 175 countries and a global workforce of over 10,000 talented people. So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement. Let's pursue what matters together. IDEXX values a diverse workforce and workplace and strongly encourages women, people of color , LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color , creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.
IDEXX is looking for a Senior Data Engineer to join the Veterinary Software team in London! This is an exciting opportunity for a a data engineer looking to expand their technical leadership skills and make an impact in a meaningful industry. This role will be remote but must be able to come to our Wimbledon, London office 2x per month (SW19 1QT) As a Senior Data Engineer, you will lead data migration strategies and implementation across hybrid cloud environments (primarily AWS), enabling smooth and secure movement of legacy and modern systems. As a senior engineer, you'll design, develop, and optimise scalable and efficient data pipelines integrating PHP, and C applications using .NET framework backend services and React frontends. You'll utilise tools such as Terraform for infrastructure-as-code ( IaC ), AWS (Lambda, EC2, EKS, Step Functions, VPC etc.) for ETL, Airflow pipelines, Snowflake, and ensure architectural alignment with AI/ML initiatives and data-driven services. You will serve as the go-to engineer for: End-to-end data migration architecture ( on-premise to cloud or cloud-to-cloud). Designing scalable and secure systems using AWS services like S3, Lambda, and EKS, EC2, VPC, RDS. Interfacing with both legacy PHP/C# systems and modern .NET cloud-native services. We're also looking for someone with some experience in AI to help us drive our AI data projects forward. This role will support the ezyVet product , a cloud based Veterinary Practice Management Software. We provide easy to use Software that helps veterinary practices save time, increase revenue, communicate better with client s and reduce workload stress. We are a premium software product and a par t IDEXX's Veterinary offerings. Pets and tech, it' s a winning combo! Within IDEXX we are a part of the IDEXX Veterinary Software portfolio. With a focus on software solutions, we are dedicated to enhancing the health and well-being of pets, people, and livestock around the world. Through the power of the cloud, our solutions simplify the flow of information across any practice and link vets to what they need when they need it. Patient data. Client communications. Business insights. All at their fingertips. Our journey is solving veterinary practices' most pressing needs by focusing on innovation to drive meaningful improvements in animal health. A bit more about the role, you will: Lead migration of data assets from legacy systems to our cloud-native environments using AWS and our bespoke Conversion Framework. Build new and maintain existing bespoke systems. Implement .NET-based microservices with strong observability and integration with data platforms. Develop custom ETL pipelines using AWS, Python, and MySQL. Implement governance, lineage, and monitoring to ensure high availability and traceability. AI & Advanced Analytics Integration: Collaborate with AI/ML teams to enable model training pipelines with robust and reliable data access. Leverage metadata and structured data modeling to support AI model explainability and audit trails. Guide engineering teams on best practices for cloud-based data handling, Terraform, and secure service architecture. Coach junior developers and collaborate cross-functionally with product and platform teams. So what are we looking for? Bachelor's in Computer Science , Information Systems, or equivalent experience. 7+ years in software or data engineering, with strong recent experience in cloud data migrations. Proficient with MySQL, OOP, AWS (EC2, S3, Lambda). Experience with PHP, C#, .NET Core, React, Python, AWS EKS. Experience working on AI projects ideal! Strong knowledge of Git, CI/CD pipelines, and containerization (Docker/Kubernetes). Experience working in environments with AI/ML components or interest in learning data workflows for ML applications . Bonus if you have e xposure to Kafka, Spark, or Flink . Experience with data compliance regulations (GDPR). What you can expect from us: Opportunity for annual bonuses Medical Insurance Cycle to work scheme Work from home and wellbeing stipends 10% pension contribution Eligibility: Candidates must have the legal right to work in the UK at the time of application, as we are unable to provide sponsorship for this position. I f you're looking for a role that'll challenge you, offer a variety of work and learning, while helping an amazing industry, we'd love to hear from you! Why IDEXX We're proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from disease. We have customers in over 175 countries and a global workforce of over 10,000 talented people. So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement. Let's pursue what matters together. IDEXX values a diverse workforce and workplace and strongly encourages women, people of color , LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color , creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.
Idexx Laboratories
York, Yorkshire
We have an exciting opportunity for a pro-active team player to join our passionate and diverse Customer Operations team as a Customer Success Manager. As a Customer Success Manager, you will work with independent and corporate veterinary clinics to onboard them to their new IDEXX softwar e system. You will act as a consultant and subject matter expert to ensure best practices are followed and the clinic is set up for success. This is a virtual role requiring travel and possible overnight stays on a regular basis to support customer onboarding and team meetings. Who you are You have clinical veterinary certification as either a qualified vet or vet nurse Must have experience with Animana and Smartflow You have the ability to build strong relationships and work with teams, peers, and external partners on cross- organisation initiatives. This role requires you to be comfortable working in English. You're renowned for being a great people person with a positive and professional attitude You're confident with strong communicating skillsand are genuinely passionate about looking after your clients You take great pride in being willing and able to help others Your colleagues appreciate you for being very well organised with an ability to juggle many client-demands at any one time You problem solve complex subjects whilst keeping a calm exterior You pride yourself on your attention to detail and like to be able to look back on a job well done You effortlessly adapt to your audience's needs and are constantly assessing the effectiveness of your communications to ensure you're under stood You're a great listener and patient teacher of people w ith varying ski lls and experience levels You are great at planning ahead and always start with the end in mind to ensure that your clients are future proofed You work well under pressure with tight time constraints but are alsonot afraid to take a step back and look crit ically at what needs to be done Due to the nature of SaaS, you should be comfortable with change and ambiguity showing resilience and agility You are skilled in objection handling enabling you to keep the client focused whilst managing the change process You thrive on travelling to see "your" clients and are happy to be away from home on a regular basis What you'll do Client Delivery Deliver on-site and remote consulting and training sessions to implement best practice workflows . Experience in a consultancy position is expected Deliver remote implementation and training sessions to configure and setup client accounts Develop robust solutions to clients' problems through active listening and questioning to identify actual need rather than question asked Take accountability for quality of delivery and actions taken Work alongside the Account Management team to r each out to existing clients as needed Client Session Preparation & Support To balance the needs of the customer and company, you must be comfortable setting clear expectations and deadlines Deliver high quality customer facing sessions in line with documented processes Plan and prepare thoroughly for each client session to ensure sess ions are relevant and effective Plan and manage your own diary to ensure efficient travel and remote client sessions Respond to consulting questions and troubleshooting from client sessions Triage how-do- I questions to Customer Support Liaise with the client and work with the Data Services team t o manage the conversion of client data Perform detailed conversion checks on client PIMS data and effectively manage client feedback Accurate and timely completion of all associated admin Collaboration & Process Improvement This is a consultancy role within a strong process driven team where you will be expected to use existing procedures whilst consistently striving for excellence and improvement Maintain close contact with IDEXX Veterinary Software and IDEXX diagnostic sales teams ensuring they understand the value proposition of our Veterinary Software offerings Keep in close contact with the regional Customer Support team Work with Product team to p rovide experience & customer feedback to influence the direction and suitability of development solutions Provide subject matter expertise to the business Identify sales opportunities and support consultative sales approach Why IDEXX: We're proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from disease. We have customers in over 175 countries and a global workforce of over 10,000 talented people. So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement. Let's pursue what matters together. IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.
We have an exciting opportunity for a pro-active team player to join our passionate and diverse Customer Operations team as a Customer Success Manager. As a Customer Success Manager, you will work with independent and corporate veterinary clinics to onboard them to their new IDEXX softwar e system. You will act as a consultant and subject matter expert to ensure best practices are followed and the clinic is set up for success. This is a virtual role requiring travel and possible overnight stays on a regular basis to support customer onboarding and team meetings. Who you are You have clinical veterinary certification as either a qualified vet or vet nurse Must have experience with Animana and Smartflow You have the ability to build strong relationships and work with teams, peers, and external partners on cross- organisation initiatives. This role requires you to be comfortable working in English. You're renowned for being a great people person with a positive and professional attitude You're confident with strong communicating skillsand are genuinely passionate about looking after your clients You take great pride in being willing and able to help others Your colleagues appreciate you for being very well organised with an ability to juggle many client-demands at any one time You problem solve complex subjects whilst keeping a calm exterior You pride yourself on your attention to detail and like to be able to look back on a job well done You effortlessly adapt to your audience's needs and are constantly assessing the effectiveness of your communications to ensure you're under stood You're a great listener and patient teacher of people w ith varying ski lls and experience levels You are great at planning ahead and always start with the end in mind to ensure that your clients are future proofed You work well under pressure with tight time constraints but are alsonot afraid to take a step back and look crit ically at what needs to be done Due to the nature of SaaS, you should be comfortable with change and ambiguity showing resilience and agility You are skilled in objection handling enabling you to keep the client focused whilst managing the change process You thrive on travelling to see "your" clients and are happy to be away from home on a regular basis What you'll do Client Delivery Deliver on-site and remote consulting and training sessions to implement best practice workflows . Experience in a consultancy position is expected Deliver remote implementation and training sessions to configure and setup client accounts Develop robust solutions to clients' problems through active listening and questioning to identify actual need rather than question asked Take accountability for quality of delivery and actions taken Work alongside the Account Management team to r each out to existing clients as needed Client Session Preparation & Support To balance the needs of the customer and company, you must be comfortable setting clear expectations and deadlines Deliver high quality customer facing sessions in line with documented processes Plan and prepare thoroughly for each client session to ensure sess ions are relevant and effective Plan and manage your own diary to ensure efficient travel and remote client sessions Respond to consulting questions and troubleshooting from client sessions Triage how-do- I questions to Customer Support Liaise with the client and work with the Data Services team t o manage the conversion of client data Perform detailed conversion checks on client PIMS data and effectively manage client feedback Accurate and timely completion of all associated admin Collaboration & Process Improvement This is a consultancy role within a strong process driven team where you will be expected to use existing procedures whilst consistently striving for excellence and improvement Maintain close contact with IDEXX Veterinary Software and IDEXX diagnostic sales teams ensuring they understand the value proposition of our Veterinary Software offerings Keep in close contact with the regional Customer Support team Work with Product team to p rovide experience & customer feedback to influence the direction and suitability of development solutions Provide subject matter expertise to the business Identify sales opportunities and support consultative sales approach Why IDEXX: We're proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from disease. We have customers in over 175 countries and a global workforce of over 10,000 talented people. So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement. Let's pursue what matters together. IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.