Artisan

About Artisan We're building AI employees. Not chatbots. Not copilots. Autonomous digital workers that do real jobs. Our first, Ava, is an AI BDR used by hundreds of companies. She researches leads, writes and sends emails in a customer's voice, runs multi-step outbound sequences, manages her own deliverability infrastructure, self-optimizes over time, and handles objections and meeting booking. She's not a tool someone uses. She's a teammate. We're a YC W24 company, have raised $35M+ from investors including Y Combinator, and are at $8M+ ARR. Right now we're building Ava 2.0, a step change in what an AI employee can do. The engineering problems are hard and the surface area is enormous. Your Responsibilities Serve as the primary point of contact for a portfolio of Artisan customers Guide new users through onboarding and implementation, ensuring they quickly realize value Provide ongoing support and education to help customers get the most out of Ava and other AI products Monitor account health and proactively address risks of churn or disengagement Collaborate with Product and Support teams to communicate user feedback and resolve issues Help build and maintain documentation, FAQs, and customer education materials Support the development and execution of customer success playbooks and processes Track key customer success metrics and maintain up-to-date records in our CRM Assist with new feature rollouts, adoption campaigns, and customer outreach About You 2-4 years of experience in Customer Success, Account Management, or a related customer-facing role Passionate about helping customers win and solving problems with empathy Strong communication skills, both written and verbal Tech-savvy and comfortable learning new tools and platforms quicklyHighly organized and able to manage multiple priorities at once Experience at a startup or fast-growing company is a big plus Interview process Introductory chat with our recruiter 30-minute interview with Michael, the Hiring Manager Take-home assessment 15-minute culture and values interview with Jaspar, our CEO Our culture and values Founder mindset. Everyone acts like an owner: take initiative, think big, challenge ideas, and push for 10 outcomes Obsessed with impact. We apply the 80/20 rule, kill sunk costs quickly, and focus on what actually moves the needle Customer-first, always. Every decision is made with the customer experience at the center High standards, every detail. Quality matters in everything we ship, from product and code to copy and design Clear, direct communication. We value candor, fast responses, and feedback Winning team energy. We bring positive vibes, low ego, zero drama, and genuinely enjoy building together

A technology company in Greater London is seeking an experienced Customer Success Manager to serve as the primary point of contact for their customers. You will guide users through onboarding, provide ongoing support to ensure they realize the value of the products, and proactively address risks. The ideal candidate has 2-4 years of customer-facing experience, strong communication skills, and is passionate about helping customers succeed. This role is suited for tech-savvy individuals who can manage multiple priorities effectively.