Talent Dice Ltd

Housing Options Officer Working to prevent and relieve homelessness by offering advice and support to individuals facing housing challenges Consider and assess homeless applications in accordance with the Housing Act 1996 Part 7 as amended by the Homeless Reduction Act 2017 To provide clients with a personalised Housing Plan to ensure clients have the best chance to improve their housing options. To reach decisions and recommendations on homelessness cases, in accordance with the legislation and relevant case law. Assess the clients needs, explore options and make decisions related to housing, working with those at risk of becoming homeless or already experiencing homelessness. Assessing Homeless Applications from first initial contact through to making s184 decisions Dealing with both clients and multiagency staff both in person, over the phone and via Teams. To ensure that risk assessments are carried out and referrals are made as necessary for clients to enable them to be considered for all housing options Housing Options Officer Housing Options Officer Housing Options Officer Housing Options Officer Housing Options Officer Housing Options Officer Housing Options Officer Housing Options Officer

General duties of a Review Officer with excellent knowledge and practical application of the law. Experience of carrying out robust enquiries and sound decision making is essential. Candidates must have experience of dealing with solicitors and other advocates representing clients requesting reviews under section 202 of the Housing Act. Review Officer - Housing Review Officer - Housing Review Officer - Housing Review Officer - Housing Review Officer - Housing Review Officer - Housing Review Officer - Housing Review Officer - Housing

London Borough of Lewisham's Housing Needs Service is looking for a Void Coordinator to oversee and manage temporary accommodation voids. The ideal candidate will be able to: Contract manage contractors to ensure quality service delivery and value for money. Ensure voids are turned around quickly. Reduce void back log. Draft SoW's using the relevant SoR codes. Act as a point of contact between different departments. Excellent IT skills for presenting Work Supervisor Work Supervisor Work Supervisor Work Supervisor Work Supervisor Work Supervisor Work Supervisor Work Supervisor Work Supervisor

Are you ready to shape the future of one of London's most exciting Leisure Services? Haringey is transforming its leisure service, reshaping it around a broader wellbeing offer and making significant upgrades to services and facilities. The service recently moved in-house and this is a rare opportunity to help shape a leisure service now it is back under direct council control. The facilities include leisure centres at Tottenham Green, New River and Park Road, including the iconic Lido. Haringey Council is engaging with its communities to ensure it develops inclusive, accessible services that meet the diverse needs of our residents. The Head of Active Wellbeing will lead the team through this period of change and beyond, helping to develop and shape services that meet the needs of our community and make the service financially sustainable. Reporting to the Programme Director for Wellbeing & Climate, you will lead the Active Wellbeing Team, including Leisure Centres Area Manager, Programme Manager for Active Wellbeing and the Leisure Transformation Manager. Frontline teams work across four sites and the community. You will work closely with the Head of Parks and Climate Action to ensure opportunities for active wellbeing are offered across our network of parks and greenspaces. We are seeking a dynamic and experienced leisure management professional to lead our Active Wellbeing service. You must have a proven track record in leisure delivery and be able to work collaboratively with a wide range of people - colleagues, councillors, the community and partner organisations. You will have strong commercial experience, a passion for tackling health inequalities and the drive to deliver transformational change. Head of Active Wellbeing Head of Active Wellbeing Head of Active Wellbeing Head of Active WellbeingHead of Active Wellbeing Head of Active Wellbeing Head of Active Wellbeing

Are you ready to shape the future of one of London's most exciting Leisure Services? Haringey is transforming its leisure service, reshaping it around a broader wellbeing offer and making significant upgrades to services and facilities. The service recently moved in-house and this is a rare opportunity to help shape a leisure service now it is back under direct council control. The facilities include leisure centres at Tottenham Green, New River and Park Road, including the iconic Lido. Haringey Council is engaging with its communities to ensure it develops inclusive, accessible services that meet the diverse needs of our residents. The Head of Active Wellbeing will lead the team through this period of change and beyond, helping to develop and shape services that meet the needs of our community and make the service financially sustainable. Reporting to the Programme Director for Wellbeing & Climate, you will lead the Active Wellbeing Team, including Leisure Centres Area Manager, Programme Manager for Active Wellbeing and the Leisure Transformation Manager. Frontline teams work across four sites and the community. You will work closely with the Head of Parks and Climate Action to ensure opportunities for active wellbeing are offered across our network of parks and greenspaces. We are seeking a dynamic and experienced leisure management professional to lead our Active Wellbeing service. You must have a proven track record in leisure delivery and be able to work collaboratively with a wide range of people - colleagues, councillors, the community and partner organisations. You will have strong commercial experience, a passion for tackling health inequalities and the drive to deliver transformational change. Head of Active Wellbeing Head of Active Wellbeing Head of Active Wellbeing Head of Active WellbeingHead of Active Wellbeing Head of Active Wellbeing Head of Active Wellbeing

Join our Financial Assessment / Income and Debt Team as a Visiting Officer! This role spans two services, offering a variety of tasks including: - Inspecting empty or altered properties - Conducting residency checks and assessment visits - Assisting housebound or vulnerable customers without support - Collecting income-related data and other council reductions As a Visiting Officer, you'll provide a high-quality, professional service across the Assessment Hub, following standard procedures with minimal supervision. Access to your own vehicle is essential, and travel expenses will be covered. All visits are local to Enfield, and you'll need to produce detailed reports. - Experience in providing a visiting service - Adaptability and willingness to work across different hubs - Strong communication skills for explaining complex matters - Good IT and technical skills - Commitment to continuous professional development - Understanding of collection, income-related assessments, and benefit services - Knowledge of best practices in income collection and assessment within a local authority - Familiarity with welfare benefits and value for money principles - Start date is flexible - Enhanced DBS without barring list required - Candidates must be car owners/drivers Visiting Officer Visiting Officer Visiting Officer Visiting Officer Visiting Officer Visiting Officer Visiting Officer Visiting Officer Visiting Officer Visiting Officer Visiting Officer

Central Bedfordshire Council (CBC) has worked to enable the development of high quality, purpose-built appartements for affordable rent for people aged 55+, in great locations, some with on-site support and care. CBC has also redeveloped premises that will be used for Supported Accommodation for customers aged 18 years upwards. The roles are twofold with re-purposing of CBC accommodation as an ongoing project, and managing a Supported Housing scheme with direction from the Supported Accommodation managers. Your role is firstly, to maximise the potential for these new schemes to meet the housing aspirations of council tenants aged 55+. You will do this by-: promoting knowledge about these new schemes using a range of channels and communication methods, in liaison with our comms team. acting as a point of contact for people expressing an interest in the new schemes. providing advice about affordability and income maximisation. enabling visits and viewings. liaising across operational teams to enable smooth, fast-tracked application, assessment and move-in processes, adding your capacity wherever its required. In the course of this work, you will have lots of face-to-face and telephone contact with our tenants. As a representative of their landlord, you will need to be ready to listen as people talk about their wider housing concerns and aspirations, and you will liaise with operational teams in response to issues that have been brought to your attention. Following on from this, the project aims to repurpose dwellings that are vacated because of these moves in order to meet the needs of homeless and younger households. You will record the outcome of all interactions accurately, and the insights that you glean from being in contact with our tenants will help to inform decisions around how our housing stock is used in the coming 2-5 years. The second aim of this project is to provide support to customers placed in a Supported Housing scheme where you will be required to work with customers to promote independence and integration back into the community. Some of these customers may be challenging, however, the scheme in question will be let to customers on a sensitive let basis due to the surrounding neighbourhood. You may also be asked to cover absences in teams carrying out risk assessment and support work with housing service customers who have disclosed Domestic Abuse, and in teams managing Housing First dwellings for people with a rough-sleeping history. The specific aims of this temporary role may evolve in response to shifting operational pressures and our developing insights. However, the tasks will remain focused on housing-management project work to enable change and best use of resources. We are looking for people with-: Housing management experience. the ability to build and manage relationships across a range of colleagues, customers and advocates. the ability to apply a sound understanding of the allocation criteria for these new schemes (following a period of induction and training). some expertise in assessing affordability and giving income maximisation advice will be an advantage. the ability to manage expectations and share difficult information with clarity and respect. The ability to support customers, make referrals to internal and external agencies, and signpost relevant services. Able to identify people in crisis and have experience in safeguarding procedures. Housing Inclusion Project Officer Housing Inclusion Project Officer Housing Inclusion Project Officer Housing Inclusion Project Officer Housing Inclusion Project Officer

3 months contract with a Local Authority Job Summary: The Mobile Relief Caretaker plays a key role in maintaining the cleanliness, safety, and functionality of residential buildings and communal areas. Working across multiple locations, the post holder ensures a consistent standard of caretaking services, provides cover during staff absence, and supports a range of site-based duties essential to the smooth running of housing estates and neighbourhoods. Key Duties/Accountabilities (Sample): Provide mobile caretaking support across housing sites, covering planned and unplanned absences to ensure continuity of service. Maintain communal areas, including sweeping, mopping, litter picking, waste removal, and light gardening duties. Conduct daily inspections of estates to identify hazards, report repairs, and ensure health and safety standards are upheld. Carry out minor repairs and routine maintenance, such as replacing light bulbs, unblocking drains, or repairing fixtures. Ensure secure access to buildings, monitor unauthorised access, and support residents with general queries. Manage the safe storage and use of cleaning materials, equipment, and keys in line with health and safety guidelines. Work collaboratively with neighbourhood and housing officers to report anti-social behaviour or safeguarding concerns. Support the management of bulk refuse and ensure fly-tipping is reported and removed promptly. Complete daily work records and site checks, escalating issues where appropriate. Undertake any other reasonable caretaking duties as required across sites. Skills/Experience: Previous experience in a caretaking, cleaning, or facilities support role, preferably within a housing or local authority setting. Full understanding of health and safety practices, including manual handling and COSHH regulations. Ability to identify and report maintenance issues and carry out minor repairs. Good interpersonal and communication skills, with the ability to deal with residents and the public in a polite and professional manner. Reliable, punctual, and able to work independently and flexibly across multiple sites. Physically fit and able to carry out manual labour tasks, including lifting and outdoor work in varying weather conditions. Ability to follow instructions, complete task logs, and escalate concerns appropriately. Caretaker - Mobile relief Caretaker - Mobile relief Caretaker - Mobile relief Caretaker - Mobile relief Caretaker - Mobile relief Caretaker - Mobile relief Caretaker - Mobile relief Caretaker - Mobile relief

Chelson Meadow recycling assistants on a rota covering 7 days operational needs 37 hours a week. Shifts between 8:00am and 6:00pm. 7 week rota. Recycling Assistant Recycling Assistant Recycling Assistant Recycling Assistant Recycling Assistant

The Swale Environmental Coordinator provides a highly customer focused and organisational presence to enhance the service provided by Environmental Response, Initial investigations, evidence gathering (field and office) and preparation of Case Files for prosecution. 5 years experience within admin Admin/Co-Ordinator Admin/Co-Ordinator Admin/Co-Ordinator Admin/Co-Ordinator Admin/Co-Ordinator Admin/Co-Ordinator Admin/Co-Ordinator Admin/Co-Ordinator Admin/Co-Ordinator

Role Purpose To be responsible for the processing and determination of a varied and complex caseload of planning applications (including major development - economic, inward investment, change of use and residential schemes) across Somerset, through negotiation with developers and their agents, considering third party comments, liaising with members and drafting reports to Planning Committee and for delegated decisions. To provide support and guidance to planning officers and consultees dealing with the processing of planning applications, undertaking monitoring and compliance functions and other planning functions to meet agreed timescales, make robust decisions, and deliver appropriate development. To prepare appeal statements and attend hearings and public enquiries as expert witness in connection with planning and enforcement appeals, to represent the Local Planning Authority and defend its decisions. The Senior Planning Officers deal with major and more complex minor and other applications and all associated consenting requirements such as discharge of conditions and non-material amendments. This can range from change of use, advert consents, prior approvals, major economic, inward investment and major housing development. Applications can include EIA development and Habitats Regulation Assessments. They provide pre application advice on in principle and detailed schemes and instruct and negotiate on legal agreements to ensure development proposals meet policy requirements and deliver required mitigation in accordance with legislation. At this level, officers present at committee and defend appeal decisions through written representations, hearings and public inquiries. The Senior Officers offer support to the Planning Officers and Technicians in terms of judgement, legislation interpretation and knowledge of case law, appeal decisions and policies. They are responsible for their own caseloads of applications which are subject to 8 and 13 week statutory determination periods as recorded through Government Performance tables. These officers have working caseloads ranging from 35-50 reflecting the more complex nature of the applications. Qualifications: Degree in Town Planning or related subject and equivalent experience. The postholder will require membership of (or be eligible to join) the RTPI (Essential) Knowledge: Ability to provide detailed advice across a range of planning issues in a development management/planning environment, including process and procedural matters (Essential) Good knowledge of planning, enforcement, planning policy, case law and relevant legislation (Essential) Interpretation of legislation - interpretation of relevant planning legislation and case law in respect of issues arising from pre-application enquiries, applications, appeals and planning enforcement (Essential) Skills: Good negotiation skills and the ability to contribute positively to the resolution of issues (Essential) Working under pressure and to strict deadlines, prioritising, organising, and planning own and others fluctuating workloads (Essential) Ability to communicate with a range of stakeholders clearly and proactively (Essential) Adaptation and responding to change (Essential) Ability to use influence and persuasion to achieve objectives (Essential) Ability to use thoughtful judgement to manage complex service delivery (Essential) Flexible approach to the working day (Essential) Shares knowledge and expertise with others (Essential) Senior Planning Officer Senior Planning Officer Senior Planning Officer Senior Planning Officer Senior Planning Officer Senior Planning Officer Senior Planning Officer Senior Planning Officer

Main Purpose of the job: IMPORTANT: A good understanding of Adult Social Care Systems and in particular LAS and Controcc, confident and understanding AI. To lead and develop training guidance to end users either through one to one sessions or classroom coaching Deliver induction training on all Adult Social Care case management IT systems to new starters Support on all service changes with regards to IT system Summary of Responsibilities and Personal Duties: To develop and deliver classroom training and one to one on all Adult Social Care (ASC) and Corporate IT system, including developing training programme. To provide floor walking and one to one support for social workers and other associated staff on the use of all case management IT system, preferably Liquid Logic system and ContrOcc. Develop and manage a library of training manuals To lead in the set up training data and user accounts with appropriate configuration for trainees, including liaison with the server engineers to maintain this data. To develop process in line with IT technology to deliver Adult Social Care outcome To attend user group and other associated meetings To be responsible for producing and present management stats to ASMT monthly To lead on all changes and updates on the systems and ensures training is undertaken in set timeline Lead and promote good practice across Adults Social Care through upskilling the workforce on the usage of social care case management system To ensure that any recent legislative changes to Adults Social Care business processes are included in system updates and functionality To liaise with business leads and social care teams to ensure that the content of each classroom training course reflects current thinking. Ensure that Social Workers input accurate data that will, in turn produce high quality management reports. Support on IMT for system development Support process changes with training programs To prepare and update Aide Memoirs in line with Social Care business processes within the Adult Social Care IT System Knowledge Excellent working knowledge of the national and wider social care policy environment S An in depth understanding of the IT needs of client professionals working in the social S services environment A good knowledge and understanding of assessment of need and the creation of S care plans Practical knowledge of services-within the Department and available from other agencies IT Training Officer IT Training Officer IT Training Officer IT Training Officer IT Training Officer IT Training Officer IT Training Officer IT Training Officer IT Training Officer

To deliver operational excellence across a range of HR processes including HR Advisory, Employee Relations, Recruitment, Contracts, FOIs DBSs and Invoices. The role holder will also act as the key liaison for the team in supporting the payroll function in escalating payroll related issues across the Council. This role will also engage in non-complex casework in respect of absence management, grievance and disciplinary as required. Accountabilities: Makes judgements on prioritisation of work to manage workload and respond to urgent requests, supported and directed by the Team Leader and service manager where appropriate Responds to customer demand on the HR Function, supporting casework, Absence data and cases, recruitment, workforce reporting, systems support, learning and / or organisation development Acts as a first point of contact for the HR function, resolving process or policy application-based queries and basic data access request, and triaging other requests and connecting to the relevant individual within the HR Function as required To demonstrate flexibility whilst working across various HR teams to support workload peaks and troughs, developing knowledge and experience across all teams Uses HR systems and databases appropriately to record all work actions, ensuring accurate information is stored in line with information and record management policies Maintains compliance with the Data Protection Act, GDPR and confidentiality of employee information and the Council's data Drives a culture of continuous improvement through the HR Function by identifying opportunities to make changes to ways of working to reduce support requests and to maximise the effectiveness and efficiency of the HR Functions operations To develop working relationships with key stakeholders and colleagues, and collaborate to help support with various ideas and solutions for the HR Function HR Assistant HR Assistant HR Assistant HR AssistantHR Assistant HR Assistant HR Assistant HR Assistant HR Assistant HR Assistant HR Assistant HR Assistant

we will require the candidates to have direct work experience in a local authority setting within a Homelessness team. They will need to demonstrate the following , experience of working with and employing Homeless persons legislation , case load management , making enquiries and investigating a persons housing need , providing advice and assistance , making homeless legal decisions , making refferals to support services , having difficult conversations , utilising access to grant funding to alleviate housing need , working to deadlines and able to prioritise work. Have excellent customer service skills. Be able to record keep and good data entry . An understanding of the CIVICA abritas system would be an advantage but not essential . Renting Homes knowledge and understanding you will be required to work from the office five days a week and will be responsible for answering calls and providing advice and assistance to those who make contact. You will then review the persons housing need and make a decision on if they are homeless and take forward any relevant advice and case in accordance with the JD and pathways within the team. You will hold a case load and review and take decision on this and will be responsible for all record keeping in line with requirements and system data entry. you will look to maximise housing options to successfully discharge duty , you will make referrals to the emergency housing team and monitor and manage these placements . Housing Advice Officer Housing Advice Officer Housing Advice Officer Housing Advice Officer Housing Advice Officer Housing Advice Officer Housing Advice Officer

ROLE PURPOSE: The Tenancy Management Team provides the 'end to end' tenancy management service from the point of a prospective tenant viewing a property and entering into a tenancy and encompasses all key tenancy events and the exercise of statutory rights during the life-time of the tenancy. Tenancy management delivers its core tenancy management functions via a collaborative network of multi-agency partnerships working to achieve positive outcomes and successful tenancies. The Tenancy Management Team 'own' the responsibility for a range of tenancy types and the early assessment and identification of risk to ensure residents are more equipped to live independently and enable the efficient use of the council's limited supply of social housing. The model of tenancy management contributes to the strategic object of preventing homelessness and sustaining all forms of occupation arrangement. This involves doing the right thing at the right time to enable residents to be appropriately supported at the earliest opportunity. Tenancy Management Officers will have responsibility for the management of a 'patch' of tenancies across a range of tenancy types and will deliver the tenancy offer. A. Job Description 1. People Management No direct supervisory responsibility however may be requirement to assist in induction and training of peers and new employees. 2. Resident & Community Contribution To demonstrate an understanding of the Council's Customer Care Standards and ensure that these standards are understood by staff and met in order to deliver the Council's vision of 'putting our residents first'. 3. Operational Service Delivery Delivery of a risk-based approach to the management of tenancies which involves the initial and ongoing assessment of risk, a more tailored person-centred approach and the engagement of more specialist support providers where required. Delivering approaches to tenancy management which ensures interventions take place at an early stage to help at-risk tenants retain a secure home while meeting the responsibilities of their tenancy agreement. 1. QUALIFICATIONS Hold an appropriate qualification in a relevant field: NVQ, Diploma, relevant degree or equivalent experience. A good standard of education with English & Maths GCSE grade A-C or equivalent 2. STATUTORY or ROLE SPECIFIC REQUIREMENTS Ability and willingness to attend out of hours meetings and visits to meet the needs of residents and the service Full driving licence and use of a vehicle at all times. 3. EXPERIENCE ( describe) Demonstrates experience of delivering successful tenancy management services across a range of tenancy types within a social housing setting. Demonstrate the ability to bring forward practical, creative and innovative solutions where individuals are unable to comply with tenancy obligations. Experience of assessing and managing risk and vulnerability in the context of delivering tenancy management services Experience of appropriately and accurately processing requests from tenants and leaseholders to exercise their statutory and contractual rights. Proven ability to respond effectively and proportionately to ensure compliance with tenancy and lease obligations. Proven ability to identify and effectively respond to the risk factors associated with tenancy failure. Substantial experience of successfully using a collaborative approach to problem solving involving a wide range of providers and disciplines. Tenancy Management Officer Tenancy Management Officer Tenancy Management Officer Tenancy Management Officer Tenancy Management Officer Tenancy Management Officer

JOB PURPOSE To undertake the role of a Building Control Surveyor within the Building Control section of Regeneration and Economic Development Service Area. To undertake technical assessments/activities based on their professional competency and make, decisions on those assessments, using skillsthat would have been gained through qualifications and practical experience,to effectively deliverthe Building Control function throughout the Council sjurisdiction and as part of any partnering orsimilarscheme, ensuring buildings comply with the relevantregulatory standardsin terms of health,safety,sustainability, energy conservation, accessibility and design. The postholder will also assess dangerousstructures and implement immediate remedial works. The post holder must only carry out unsupervised functions and/or activities that are within the limits of their competence, unless supervised. The post-holder will work within a Service Area dealing with a range of building control and integrated planning and development duties. 1. To carry out all duties in accordance with the Councils Building Control Policy Document. Candidates will be required to possess or obtain relevant level of certification in accordance with the requirements of the Building Safety Regulator 2. Checking of submitted full plan applications; examining Building Notices to determine validity; and the checking and verification of certificates submitted by approved persons/approved inspectors, which have been submitted to show compliance with relative Building standards etc. incl. allied legislation. To examine plans to determine if the estimate of the cost of building work shown is reasonable and the deposited fee correct. 4. Inspections of construction work at various stages during the construction process within the limits of the post holders competence including keeping accurate records of inspections/completions. The number of visits to depend on the size and complexity of the building/building site and number of problems arising. 5. Either inside the band of competence, or outside of it but under supervision, advising building contractors, architects, Elected Members and the general public on technical matters relating to the requirements of the Building Regulations and general construction matters. Provide practicalregulatory solutions to design and construction problems, including in relation to fire engineering solutions.

Job Title: Seasonal Gardener A full UK driving licence is essential for this role to conduct grounds maintenance duties using machinery for grass and shrub beds. Duties to include, general gardening mainteance, use of pedestrian and ride on mowing equipment, lifting, bending, stretching - manual handling and manual labour are required. Successful placement will work alongside the existing gardening team working in a different range of environments including sheltered housing schemes and gateway verges Successful placement will need to take pride in their work and be able to leave the site in a clean and presentable condition. Gardener Gardener Gardener Gardener Gardener Gardener Gardener Gardener Gardener Gardener

Job Purpose Under the supervision of the Assistant Manager (Refuse & Cleansing)/Supervisors, to carry out contractual street cleansing and refuse collection duties. Key Results Areas Street Cleansing 1 . Day to day completion of cleansing tasks, as per the specification of the contract, and in accordance with the daily route schedules. At all times comply with Health and Safety reguiations, including the wearing of Council issued uniforms, including protection clothing and footwear. To take reasonable care of own and others safety; to co-operate with managers/supervisors in complying with statutory health & safety duties; to report incidents, accidents, faults etc. When instructed, attend training courses, Undertake such street cleansing duties, as directed by the Cleansing Contract Assistant Manager (Refuse & Cleansing)/Supervisors, Street Cleansing Operative Street Cleansing Operative Street Cleansing Operative Street Cleansing Operative Street Cleansing Operative Street Cleansing Operative

Post Description : The duties will be to undertake labouring (mostly grass cutting), within a protected (traffic managed) site on the highspeed road network. Adequate and appropriate training will be provided by TRS for usage of equipment, appropriate behaviours and working within these protected sites. Standard hours are 7.5 per working day (Mon-Fri) - 37.5 hrs a week, with possible additional work on nights and weekends - depending on operational needs and required skills & experience levels Post Duration : initial contract period to the end of September (any further extension is subject to operational requirements) Grass Cutter Grass Cutter Grass Cutter Grass Cutter Grass Cutter Grass Cutter

PURPOSE OF JOB To provide an effective and quality service to customers of Swale Borough Council who are phoning us in relation to Revenue and Benefit enquiries. The Revenues & Benefits Customer Service Advisors need to have the knowledge, understanding and experience of Revenues and Benefits and using Academy or likewise system in a contact center environment. To answer phone calls relating to Revenues & Benefits in a timely manner, always ensuring high levels of customer To interpret queries/problems that are generated by customers in order to generate solutions to meet their needs whilst the customer is on the phone with you Promote and encourage self service and online services, including ebilling and council wide notifications, whilst recognising vulnerabiltity and where there may be the need to support residents through their enquiry To ensure confidentiality of all evidence/information held on all systems accessed Ensuring customer data is up to date, this includes correct spellings of names, adding first names to accounts/profiles, email addresses and telephone numbers Through active listening and conversation have an awareness of other support and benefits/assistance that customers may be entitled to and signposting customers as appropriate Responsibility for recognising signs of fraudulent claims, understand what key information should be recorded and following the correct referral process To apply operating standards when responding to each enquiry and to follow the Authoritys complaints procedure when appropriate Tasks to be carried out with customer on the phone include: Setting up Council Tax arrangements and payment plans for customers Reprofile Council Tax accounts to ensure instalments are correct Make changes to customers payment method and instalment due dates as well as taking payments and signposting to self service Set up direct debits Send copy bills on request Experience Experience of providing a telephony customer focused front-line service Knowledge and experience of working in a council tax and housing benefits role Experience of using Academy/NEC or similar Revenues and Benefits systems Ability to recognise and handle sensitive and confidential information as well as working to data protection guideline Self motivated, able to work with minimal supervision but also a team player Effective communication skills and the ability to deal sensitively with distressed, agitated, confused or irate customers Revenue & Benefits Customer Service Advisor Revenue & Benefits Customer Service Advisor Revenue & Benefits Customer Service Advisor Revenue & Benefits Customer Service Advisor Revenue & Benefits Customer Service Advisor