Overview The Assistant General Manager / Director of Events & Operations is responsible for the development, implementation and execution of all aspects of the Reading Royals business operation with a focus on sales and marketing. This position, in conjunction with the General Manager, will act as key liaison to the Reading Royals hockey team staff and East Coast Hockey League (ECHL) to ensure all regulations and required operational procedures are met. This position is responsible for establishing strategies and providing leadership that will lead to achieving revenue goals and overall success of the team. This role will pay an annual salary of $95,000-$110,000 and is bonus eligible. Benefits for Full-Time roles: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays). This position will remain open until August 15, 2025. Responsibilities Build and manage the hockey operations annual budget; including revenues and expenses, season forecasting, monitoring and approving expenditures, and implement adjustments as necessary Manage and oversee ticket sales and marketing dedicated to the Reading Royals Oversight of the selection, training and motivation of all sales and marketing personnel Create and implement annual sales plan, including but not limited to season tickets, group sales, specialty ticket packages, renewals, and the generation of new business Create and implement annual marketing plan, advertising plan, public relations efforts and game presentation Act as public face of team and drive growth in Community Relations efforts and outreach Build a sponsorship asset grid with available sales and marketing assets and oversee activation of the various elements included in deals Work with the East Coast Hockey League to ensure all regulations and operating procedures are met Manage merchandise operation in coordination with contractor Liaison to concession director for food and beverage packages Manage and oversee a team dedicated to the Reading Royals Other duties as assigned Qualifications Bachelor's Degree from an accredited college or university with major coursework in marketing, public relations, business administration or another related field Minimum of 5 years of industry management experience in sales and marketing, preferably with a professional hockey team Communicate clearly and concisely in the English language, both orally and in writing Knowledge of ticket sales program development Knowledge of marketing and advertising placement Knowledge of sponsorship development and implementation Knowledge of Public Relations Knowledge of website maintenance, social networking and viral marketing Knowledge of federal, state and local regulations Demonstrated proficiency in Microsoft Office applications and word processing, spreadsheets, databases, presentation, graphic design, PowerPoint and Internet software Familiarity with publishing software such as Microsoft Publisher, Illustrator and Adobe Photoshop Familiarity with media buying and promotions Work a flexible schedule, including early mornings, days, evenings, holidays, extended (long) workdays for an extended number of days as needed
Aug 14, 2025
Full time
Overview The Assistant General Manager / Director of Events & Operations is responsible for the development, implementation and execution of all aspects of the Reading Royals business operation with a focus on sales and marketing. This position, in conjunction with the General Manager, will act as key liaison to the Reading Royals hockey team staff and East Coast Hockey League (ECHL) to ensure all regulations and required operational procedures are met. This position is responsible for establishing strategies and providing leadership that will lead to achieving revenue goals and overall success of the team. This role will pay an annual salary of $95,000-$110,000 and is bonus eligible. Benefits for Full-Time roles: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays). This position will remain open until August 15, 2025. Responsibilities Build and manage the hockey operations annual budget; including revenues and expenses, season forecasting, monitoring and approving expenditures, and implement adjustments as necessary Manage and oversee ticket sales and marketing dedicated to the Reading Royals Oversight of the selection, training and motivation of all sales and marketing personnel Create and implement annual sales plan, including but not limited to season tickets, group sales, specialty ticket packages, renewals, and the generation of new business Create and implement annual marketing plan, advertising plan, public relations efforts and game presentation Act as public face of team and drive growth in Community Relations efforts and outreach Build a sponsorship asset grid with available sales and marketing assets and oversee activation of the various elements included in deals Work with the East Coast Hockey League to ensure all regulations and operating procedures are met Manage merchandise operation in coordination with contractor Liaison to concession director for food and beverage packages Manage and oversee a team dedicated to the Reading Royals Other duties as assigned Qualifications Bachelor's Degree from an accredited college or university with major coursework in marketing, public relations, business administration or another related field Minimum of 5 years of industry management experience in sales and marketing, preferably with a professional hockey team Communicate clearly and concisely in the English language, both orally and in writing Knowledge of ticket sales program development Knowledge of marketing and advertising placement Knowledge of sponsorship development and implementation Knowledge of Public Relations Knowledge of website maintenance, social networking and viral marketing Knowledge of federal, state and local regulations Demonstrated proficiency in Microsoft Office applications and word processing, spreadsheets, databases, presentation, graphic design, PowerPoint and Internet software Familiarity with publishing software such as Microsoft Publisher, Illustrator and Adobe Photoshop Familiarity with media buying and promotions Work a flexible schedule, including early mornings, days, evenings, holidays, extended (long) workdays for an extended number of days as needed
Overview The Assistant General Manager / Director of Events & Operations is responsible for the development, implementation and execution of all aspects of the Reading Royals business operation with a focus on sales and marketing. This position, in conjunction with the General Manager, will act as key liaison to the Reading Royals hockey team staff and East Coast Hockey League (ECHL) to ensure all regulations and required operational procedures are met. This position is responsible for establishing strategies and providing leadership that will lead to achieving revenue goals and overall success of the team. This role will pay an annual salary of $95,000-$110,000 and is bonus eligible. Benefits for Full-Time roles: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays). This position will remain open until August 15, 2025. Responsibilities Build and manage the hockey operations annual budget; including revenues and expenses, season forecasting, monitoring and approving expenditures, and implement adjustments as necessary Manage and oversee ticket sales and marketing dedicated to the Reading Royals Oversight of the selection, training and motivation of all sales and marketing personnel Create and implement annual sales plan, including but not limited to season tickets, group sales, specialty ticket packages, renewals, and the generation of new business Create and implement annual marketing plan, advertising plan, public relations efforts and game presentation Act as public face of team and drive growth in Community Relations efforts and outreach Build a sponsorship asset grid with available sales and marketing assets and oversee activation of the various elements included in deals Work with the East Coast Hockey League to ensure all regulations and operating procedures are met Manage merchandise operation in coordination with contractor Liaison to concession director for food and beverage packages Manage and oversee a team dedicated to the Reading Royals Other duties as assigned Qualifications Bachelor's Degree from an accredited college or university with major coursework in marketing, public relations, business administration or another related field Minimum of 5 years of industry management experience in sales and marketing, preferably with a professional hockey team Communicate clearly and concisely in the English language, both orally and in writing Knowledge of ticket sales program development Knowledge of marketing and advertising placement Knowledge of sponsorship development and implementation Knowledge of Public Relations Knowledge of website maintenance, social networking and viral marketing Knowledge of federal, state and local regulations Demonstrated proficiency in Microsoft Office applications and word processing, spreadsheets, databases, presentation, graphic design, PowerPoint and Internet software Familiarity with publishing software such as Microsoft Publisher, Illustrator and Adobe Photoshop Familiarity with media buying and promotions Work a flexible schedule, including early mornings, days, evenings, holidays, extended (long) workdays for an extended number of days as needed
Aug 14, 2025
Full time
Overview The Assistant General Manager / Director of Events & Operations is responsible for the development, implementation and execution of all aspects of the Reading Royals business operation with a focus on sales and marketing. This position, in conjunction with the General Manager, will act as key liaison to the Reading Royals hockey team staff and East Coast Hockey League (ECHL) to ensure all regulations and required operational procedures are met. This position is responsible for establishing strategies and providing leadership that will lead to achieving revenue goals and overall success of the team. This role will pay an annual salary of $95,000-$110,000 and is bonus eligible. Benefits for Full-Time roles: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays). This position will remain open until August 15, 2025. Responsibilities Build and manage the hockey operations annual budget; including revenues and expenses, season forecasting, monitoring and approving expenditures, and implement adjustments as necessary Manage and oversee ticket sales and marketing dedicated to the Reading Royals Oversight of the selection, training and motivation of all sales and marketing personnel Create and implement annual sales plan, including but not limited to season tickets, group sales, specialty ticket packages, renewals, and the generation of new business Create and implement annual marketing plan, advertising plan, public relations efforts and game presentation Act as public face of team and drive growth in Community Relations efforts and outreach Build a sponsorship asset grid with available sales and marketing assets and oversee activation of the various elements included in deals Work with the East Coast Hockey League to ensure all regulations and operating procedures are met Manage merchandise operation in coordination with contractor Liaison to concession director for food and beverage packages Manage and oversee a team dedicated to the Reading Royals Other duties as assigned Qualifications Bachelor's Degree from an accredited college or university with major coursework in marketing, public relations, business administration or another related field Minimum of 5 years of industry management experience in sales and marketing, preferably with a professional hockey team Communicate clearly and concisely in the English language, both orally and in writing Knowledge of ticket sales program development Knowledge of marketing and advertising placement Knowledge of sponsorship development and implementation Knowledge of Public Relations Knowledge of website maintenance, social networking and viral marketing Knowledge of federal, state and local regulations Demonstrated proficiency in Microsoft Office applications and word processing, spreadsheets, databases, presentation, graphic design, PowerPoint and Internet software Familiarity with publishing software such as Microsoft Publisher, Illustrator and Adobe Photoshop Familiarity with media buying and promotions Work a flexible schedule, including early mornings, days, evenings, holidays, extended (long) workdays for an extended number of days as needed
Overview The Director of Finance plans and directs all aspects of financial, accounting, purchasing, and internal control functions for the venue by performing the following duties, personally or through subordinate supervisors. The Director of Finance directly supervises the Finance Department and Box Office employees and carries out supervisory responsibilities in accordance with Oak View Group's policies and applicable laws. Other responsibilities include overseeing the interviewing, hiring of full-time employees; planning, assigning, and directing work; performance appraisals; disciplining employees in conjunction with Human Resources; addressing complaints and resolving problems. This role pays an annual salary of $150,000-$160,000 and is bonus eligible. Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays). This position will remain open until August 15, 2025. Responsibilities Assists in the development and implementation of facility goals and priorities relating to financial management, budget, accounting, purchasing, and/or payroll in compliance with State and Federal law, and policies and procedures. Monitors compliance with all provisions of the management contract. Maintains contact with Risk Management Department and Insurance broker for coordination of appropriate coverage. Reviews all contracts for client, events, subcontractors, food and beverage or concessionaires. Reviews and/or prepares event settlements. Reviews and executes all checks and deposits; reviews daily cash receipts and disbursements. Oversee box office, ticket sale receipts and reporting Oversee food and beverage accounting Assist with show settlement including payments to promoters, compile all post-show financial info to enter into GL, prepare show income/loss reports Oversee payroll and HR functions in the venue. Prepare appropriate state and local tax returns to be filed timely Prepares financial statements for the Client and Corporate, and other financial reports, including monthly statements, Annual Budget and Annual Report. Directs the installation and maintenance of accounting records to show receipts and expenditures. Directs the maintenance of general and subsidiary ledgers, accounts receivable, revenue distribution, depreciation, cost, property, and operating expenses, and insurance records. Analyzes financial performance and cost analyses for all departments; prepares monthly financial statements, recommends appropriate actions/changes in order to meet business goals. Prepares statements and reports of estimated future costs and revenues. Coordinates preparation of Client or external audit materials and financial reporting; implements recommendations of Client as requested. Qualifications B.S. in Accounting or Finance from a four-year college or university. 5 to 7 years of experience in public accounting and/or financial management at a supervisory level or as department head. Acts as Manager on Duty as required. Must work nights and weekends if required. Be a business partner with other departments insuring financial success of the venue. Extensive knowledge of general and cost accounting. Excellent math skills; high aptitude for figures. Excellent communication, interpersonal skills and organizational ability. Effective supervisory skills. Must pass background and credit check per guidelines. Experience with ADP payroll, and NetSuite accounting preferred.
Aug 14, 2025
Full time
Overview The Director of Finance plans and directs all aspects of financial, accounting, purchasing, and internal control functions for the venue by performing the following duties, personally or through subordinate supervisors. The Director of Finance directly supervises the Finance Department and Box Office employees and carries out supervisory responsibilities in accordance with Oak View Group's policies and applicable laws. Other responsibilities include overseeing the interviewing, hiring of full-time employees; planning, assigning, and directing work; performance appraisals; disciplining employees in conjunction with Human Resources; addressing complaints and resolving problems. This role pays an annual salary of $150,000-$160,000 and is bonus eligible. Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays). This position will remain open until August 15, 2025. Responsibilities Assists in the development and implementation of facility goals and priorities relating to financial management, budget, accounting, purchasing, and/or payroll in compliance with State and Federal law, and policies and procedures. Monitors compliance with all provisions of the management contract. Maintains contact with Risk Management Department and Insurance broker for coordination of appropriate coverage. Reviews all contracts for client, events, subcontractors, food and beverage or concessionaires. Reviews and/or prepares event settlements. Reviews and executes all checks and deposits; reviews daily cash receipts and disbursements. Oversee box office, ticket sale receipts and reporting Oversee food and beverage accounting Assist with show settlement including payments to promoters, compile all post-show financial info to enter into GL, prepare show income/loss reports Oversee payroll and HR functions in the venue. Prepare appropriate state and local tax returns to be filed timely Prepares financial statements for the Client and Corporate, and other financial reports, including monthly statements, Annual Budget and Annual Report. Directs the installation and maintenance of accounting records to show receipts and expenditures. Directs the maintenance of general and subsidiary ledgers, accounts receivable, revenue distribution, depreciation, cost, property, and operating expenses, and insurance records. Analyzes financial performance and cost analyses for all departments; prepares monthly financial statements, recommends appropriate actions/changes in order to meet business goals. Prepares statements and reports of estimated future costs and revenues. Coordinates preparation of Client or external audit materials and financial reporting; implements recommendations of Client as requested. Qualifications B.S. in Accounting or Finance from a four-year college or university. 5 to 7 years of experience in public accounting and/or financial management at a supervisory level or as department head. Acts as Manager on Duty as required. Must work nights and weekends if required. Be a business partner with other departments insuring financial success of the venue. Extensive knowledge of general and cost accounting. Excellent math skills; high aptitude for figures. Excellent communication, interpersonal skills and organizational ability. Effective supervisory skills. Must pass background and credit check per guidelines. Experience with ADP payroll, and NetSuite accounting preferred.
Overview The Director of Finance plans and directs all aspects of financial, accounting, purchasing, and internal control functions for the venue by performing the following duties, personally or through subordinate supervisors. The Director of Finance directly supervises the Finance Department and Box Office employees and carries out supervisory responsibilities in accordance with Oak View Group's policies and applicable laws. Other responsibilities include overseeing the interviewing, hiring of full-time employees; planning, assigning, and directing work; performance appraisals; disciplining employees in conjunction with Human Resources; addressing complaints and resolving problems. This role pays an annual salary of $150,000-$160,000 and is bonus eligible. Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays). This position will remain open until August 15, 2025. Responsibilities Assists in the development and implementation of facility goals and priorities relating to financial management, budget, accounting, purchasing, and/or payroll in compliance with State and Federal law, and policies and procedures. Monitors compliance with all provisions of the management contract. Maintains contact with Risk Management Department and Insurance broker for coordination of appropriate coverage. Reviews all contracts for client, events, subcontractors, food and beverage or concessionaires. Reviews and/or prepares event settlements. Reviews and executes all checks and deposits; reviews daily cash receipts and disbursements. Oversee box office, ticket sale receipts and reporting Oversee food and beverage accounting Assist with show settlement including payments to promoters, compile all post-show financial info to enter into GL, prepare show income/loss reports Oversee payroll and HR functions in the venue. Prepare appropriate state and local tax returns to be filed timely Prepares financial statements for the Client and Corporate, and other financial reports, including monthly statements, Annual Budget and Annual Report. Directs the installation and maintenance of accounting records to show receipts and expenditures. Directs the maintenance of general and subsidiary ledgers, accounts receivable, revenue distribution, depreciation, cost, property, and operating expenses, and insurance records. Analyzes financial performance and cost analyses for all departments; prepares monthly financial statements, recommends appropriate actions/changes in order to meet business goals. Prepares statements and reports of estimated future costs and revenues. Coordinates preparation of Client or external audit materials and financial reporting; implements recommendations of Client as requested. Qualifications B.S. in Accounting or Finance from a four-year college or university. 5 to 7 years of experience in public accounting and/or financial management at a supervisory level or as department head. Acts as Manager on Duty as required. Must work nights and weekends if required. Be a business partner with other departments insuring financial success of the venue. Extensive knowledge of general and cost accounting. Excellent math skills; high aptitude for figures. Excellent communication, interpersonal skills and organizational ability. Effective supervisory skills. Must pass background and credit check per guidelines. Experience with ADP payroll, and NetSuite accounting preferred.
Aug 14, 2025
Full time
Overview The Director of Finance plans and directs all aspects of financial, accounting, purchasing, and internal control functions for the venue by performing the following duties, personally or through subordinate supervisors. The Director of Finance directly supervises the Finance Department and Box Office employees and carries out supervisory responsibilities in accordance with Oak View Group's policies and applicable laws. Other responsibilities include overseeing the interviewing, hiring of full-time employees; planning, assigning, and directing work; performance appraisals; disciplining employees in conjunction with Human Resources; addressing complaints and resolving problems. This role pays an annual salary of $150,000-$160,000 and is bonus eligible. Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays). This position will remain open until August 15, 2025. Responsibilities Assists in the development and implementation of facility goals and priorities relating to financial management, budget, accounting, purchasing, and/or payroll in compliance with State and Federal law, and policies and procedures. Monitors compliance with all provisions of the management contract. Maintains contact with Risk Management Department and Insurance broker for coordination of appropriate coverage. Reviews all contracts for client, events, subcontractors, food and beverage or concessionaires. Reviews and/or prepares event settlements. Reviews and executes all checks and deposits; reviews daily cash receipts and disbursements. Oversee box office, ticket sale receipts and reporting Oversee food and beverage accounting Assist with show settlement including payments to promoters, compile all post-show financial info to enter into GL, prepare show income/loss reports Oversee payroll and HR functions in the venue. Prepare appropriate state and local tax returns to be filed timely Prepares financial statements for the Client and Corporate, and other financial reports, including monthly statements, Annual Budget and Annual Report. Directs the installation and maintenance of accounting records to show receipts and expenditures. Directs the maintenance of general and subsidiary ledgers, accounts receivable, revenue distribution, depreciation, cost, property, and operating expenses, and insurance records. Analyzes financial performance and cost analyses for all departments; prepares monthly financial statements, recommends appropriate actions/changes in order to meet business goals. Prepares statements and reports of estimated future costs and revenues. Coordinates preparation of Client or external audit materials and financial reporting; implements recommendations of Client as requested. Qualifications B.S. in Accounting or Finance from a four-year college or university. 5 to 7 years of experience in public accounting and/or financial management at a supervisory level or as department head. Acts as Manager on Duty as required. Must work nights and weekends if required. Be a business partner with other departments insuring financial success of the venue. Extensive knowledge of general and cost accounting. Excellent math skills; high aptitude for figures. Excellent communication, interpersonal skills and organizational ability. Effective supervisory skills. Must pass background and credit check per guidelines. Experience with ADP payroll, and NetSuite accounting preferred.
Overview The General Manager is responsible for the efficient, professional and profitable operation of the food service operations at the assigned OVG venue. This individual ultimately oversees every managerial, f/t and p/t position, and ensures full compliance with state and federal labor laws, sanitation and food-related ordinances, and alcohol service regulations. In addition to managing the day-to-day business operations, the General Manager solicits new sources of revenue, both on and off the venue property. This role pays an annual salary of $105,000-$115,000 and is bonus eligible. Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays). This position will remain open until August 15, 2025. Responsibilities Ensure legal, efficient, professional and profitable operation of the assigned OVG venue. Generate and review financial reports, including budgets, projections, forecasting, revenue analysis, disbursements, capital investments, labor and product costs, wage and salary control, P&L financial statements. Final decision-maker on equipment purchases and leases. Conflict resolution; last-resort mediation; arbitration and labor negotiations, when applicable. Author, review and amend policies & procedures, as required. Author and amend contracts; authorize terms. Oversee scheduling and labor allocation. Analyze ticket sales in relation to anticipating staffing needs, target market demographics; determine and project point-of sale to guest ratio. Evaluate recent historical sales and purchasing data for the purpose of identifying purchasing patterns and accurate cost of goods. Program and maintain the point of sale system to ensure accurate financial reporting, tracking of accountability, and commodity levels by location. Directs and assists managers in preparing and attaining future goals. Provides each manager with the proper direction and follows up on all assignments. Inspects the operation on a regular basis to ensure that the established quality standards are maintained. Prepares required reports accurately and submits them on time, follows up with department heads to ensure that their reporting is completed within the same guidelines. Develops an effective management team. Gives the managers clear direction, and provides the necessary assistance for them to provide them to perform their work. Evaluates each manager's performance and makes recommendations for their improvement. Reviews and assists in the development of menus and marketing plans with the appropriate department heads. Establishes and maintains personal relationships with show managers, suppliers, vendors and the public that projects the venue in a positive light. Develop, maintain, and nurture a sound relationship with the venue client and customers. Work together with client/team to grow and represent their brand in a positive manner. Stay up to date on evolving industry trends and technology. Utilize this knowledge to keep the OVG operation current, relevant, and efficient. Qualifications Knowledge, Skills and Abilities : Ability to communicate with employees, co-workers, volunteers, management staff and guests in a clear, professional and courteous manner which fosters a positive, enthusiastic and cooperative work environment. Ability to make sound business/operations decisions quickly and under pressure. Ability to speak, read, and write in English. Solid working knowledge of computer applications: Microsoft office, POS systems, timekeeping systems. Ability to work well in a team-oriented, fast-paced, event-driven environment. Possess a thorough working knowledge of all existing concessions and premium services locations: geographical location, equipment, evacuation procedures, adjacent employee and guest areas, and facility access. Possess valid Food Handlers certificate and Alcohol Service Permit if required by state or local government. Possess thorough working knowledge of all applicable sanitation requirements, food preparation guidelines, alcohol service policies, safety standards, etc. pertaining to OVG and venue concession and premium services operations. Ability to calculate basic and complex math functions (addition, subtraction, multiplication, division, percentages). Ability to handle cash accurately and responsibly. Ability to consistently adhere to the highest standards of integrity, professionalism, ethics and confidentiality. Ability to work independently with little direction. Experience working in a Union environment required. Experience in a fast paced ball park or stadium preferred. Education and Experience : MA or MS; BA or BS with business-related major; accounting minor or credits preferred. Minimum 5 years management experience in food-related or concessions industry. Concessions Manager Certificate from the National Association of Concessionaires. Nationally recognized, advanced food service sanitation training course certification.
Jul 31, 2025
Full time
Overview The General Manager is responsible for the efficient, professional and profitable operation of the food service operations at the assigned OVG venue. This individual ultimately oversees every managerial, f/t and p/t position, and ensures full compliance with state and federal labor laws, sanitation and food-related ordinances, and alcohol service regulations. In addition to managing the day-to-day business operations, the General Manager solicits new sources of revenue, both on and off the venue property. This role pays an annual salary of $105,000-$115,000 and is bonus eligible. Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays). This position will remain open until August 15, 2025. Responsibilities Ensure legal, efficient, professional and profitable operation of the assigned OVG venue. Generate and review financial reports, including budgets, projections, forecasting, revenue analysis, disbursements, capital investments, labor and product costs, wage and salary control, P&L financial statements. Final decision-maker on equipment purchases and leases. Conflict resolution; last-resort mediation; arbitration and labor negotiations, when applicable. Author, review and amend policies & procedures, as required. Author and amend contracts; authorize terms. Oversee scheduling and labor allocation. Analyze ticket sales in relation to anticipating staffing needs, target market demographics; determine and project point-of sale to guest ratio. Evaluate recent historical sales and purchasing data for the purpose of identifying purchasing patterns and accurate cost of goods. Program and maintain the point of sale system to ensure accurate financial reporting, tracking of accountability, and commodity levels by location. Directs and assists managers in preparing and attaining future goals. Provides each manager with the proper direction and follows up on all assignments. Inspects the operation on a regular basis to ensure that the established quality standards are maintained. Prepares required reports accurately and submits them on time, follows up with department heads to ensure that their reporting is completed within the same guidelines. Develops an effective management team. Gives the managers clear direction, and provides the necessary assistance for them to provide them to perform their work. Evaluates each manager's performance and makes recommendations for their improvement. Reviews and assists in the development of menus and marketing plans with the appropriate department heads. Establishes and maintains personal relationships with show managers, suppliers, vendors and the public that projects the venue in a positive light. Develop, maintain, and nurture a sound relationship with the venue client and customers. Work together with client/team to grow and represent their brand in a positive manner. Stay up to date on evolving industry trends and technology. Utilize this knowledge to keep the OVG operation current, relevant, and efficient. Qualifications Knowledge, Skills and Abilities : Ability to communicate with employees, co-workers, volunteers, management staff and guests in a clear, professional and courteous manner which fosters a positive, enthusiastic and cooperative work environment. Ability to make sound business/operations decisions quickly and under pressure. Ability to speak, read, and write in English. Solid working knowledge of computer applications: Microsoft office, POS systems, timekeeping systems. Ability to work well in a team-oriented, fast-paced, event-driven environment. Possess a thorough working knowledge of all existing concessions and premium services locations: geographical location, equipment, evacuation procedures, adjacent employee and guest areas, and facility access. Possess valid Food Handlers certificate and Alcohol Service Permit if required by state or local government. Possess thorough working knowledge of all applicable sanitation requirements, food preparation guidelines, alcohol service policies, safety standards, etc. pertaining to OVG and venue concession and premium services operations. Ability to calculate basic and complex math functions (addition, subtraction, multiplication, division, percentages). Ability to handle cash accurately and responsibly. Ability to consistently adhere to the highest standards of integrity, professionalism, ethics and confidentiality. Ability to work independently with little direction. Experience working in a Union environment required. Experience in a fast paced ball park or stadium preferred. Education and Experience : MA or MS; BA or BS with business-related major; accounting minor or credits preferred. Minimum 5 years management experience in food-related or concessions industry. Concessions Manager Certificate from the National Association of Concessionaires. Nationally recognized, advanced food service sanitation training course certification.
Overview The General Manager is responsible for the efficient, professional and profitable operation of the food service operations at the assigned OVG venue. This individual ultimately oversees every managerial, f/t and p/t position, and ensures full compliance with state and federal labor laws, sanitation and food-related ordinances, and alcohol service regulations. In addition to managing the day-to-day business operations, the General Manager solicits new sources of revenue, both on and off the venue property. This role pays an annual salary of $105,000-$115,000 and is bonus eligible. Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays). This position will remain open until August 15, 2025. Responsibilities Ensure legal, efficient, professional and profitable operation of the assigned OVG venue. Generate and review financial reports, including budgets, projections, forecasting, revenue analysis, disbursements, capital investments, labor and product costs, wage and salary control, P&L financial statements. Final decision-maker on equipment purchases and leases. Conflict resolution; last-resort mediation; arbitration and labor negotiations, when applicable. Author, review and amend policies & procedures, as required. Author and amend contracts; authorize terms. Oversee scheduling and labor allocation. Analyze ticket sales in relation to anticipating staffing needs, target market demographics; determine and project point-of sale to guest ratio. Evaluate recent historical sales and purchasing data for the purpose of identifying purchasing patterns and accurate cost of goods. Program and maintain the point of sale system to ensure accurate financial reporting, tracking of accountability, and commodity levels by location. Directs and assists managers in preparing and attaining future goals. Provides each manager with the proper direction and follows up on all assignments. Inspects the operation on a regular basis to ensure that the established quality standards are maintained. Prepares required reports accurately and submits them on time, follows up with department heads to ensure that their reporting is completed within the same guidelines. Develops an effective management team. Gives the managers clear direction, and provides the necessary assistance for them to provide them to perform their work. Evaluates each manager's performance and makes recommendations for their improvement. Reviews and assists in the development of menus and marketing plans with the appropriate department heads. Establishes and maintains personal relationships with show managers, suppliers, vendors and the public that projects the venue in a positive light. Develop, maintain, and nurture a sound relationship with the venue client and customers. Work together with client/team to grow and represent their brand in a positive manner. Stay up to date on evolving industry trends and technology. Utilize this knowledge to keep the OVG operation current, relevant, and efficient. Qualifications Knowledge, Skills and Abilities : Ability to communicate with employees, co-workers, volunteers, management staff and guests in a clear, professional and courteous manner which fosters a positive, enthusiastic and cooperative work environment. Ability to make sound business/operations decisions quickly and under pressure. Ability to speak, read, and write in English. Solid working knowledge of computer applications: Microsoft office, POS systems, timekeeping systems. Ability to work well in a team-oriented, fast-paced, event-driven environment. Possess a thorough working knowledge of all existing concessions and premium services locations: geographical location, equipment, evacuation procedures, adjacent employee and guest areas, and facility access. Possess valid Food Handlers certificate and Alcohol Service Permit if required by state or local government. Possess thorough working knowledge of all applicable sanitation requirements, food preparation guidelines, alcohol service policies, safety standards, etc. pertaining to OVG and venue concession and premium services operations. Ability to calculate basic and complex math functions (addition, subtraction, multiplication, division, percentages). Ability to handle cash accurately and responsibly. Ability to consistently adhere to the highest standards of integrity, professionalism, ethics and confidentiality. Ability to work independently with little direction. Experience working in a Union environment required. Experience in a fast paced ball park or stadium preferred. Education and Experience : MA or MS; BA or BS with business-related major; accounting minor or credits preferred. Minimum 5 years management experience in food-related or concessions industry. Concessions Manager Certificate from the National Association of Concessionaires. Nationally recognized, advanced food service sanitation training course certification.
Jul 31, 2025
Full time
Overview The General Manager is responsible for the efficient, professional and profitable operation of the food service operations at the assigned OVG venue. This individual ultimately oversees every managerial, f/t and p/t position, and ensures full compliance with state and federal labor laws, sanitation and food-related ordinances, and alcohol service regulations. In addition to managing the day-to-day business operations, the General Manager solicits new sources of revenue, both on and off the venue property. This role pays an annual salary of $105,000-$115,000 and is bonus eligible. Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays). This position will remain open until August 15, 2025. Responsibilities Ensure legal, efficient, professional and profitable operation of the assigned OVG venue. Generate and review financial reports, including budgets, projections, forecasting, revenue analysis, disbursements, capital investments, labor and product costs, wage and salary control, P&L financial statements. Final decision-maker on equipment purchases and leases. Conflict resolution; last-resort mediation; arbitration and labor negotiations, when applicable. Author, review and amend policies & procedures, as required. Author and amend contracts; authorize terms. Oversee scheduling and labor allocation. Analyze ticket sales in relation to anticipating staffing needs, target market demographics; determine and project point-of sale to guest ratio. Evaluate recent historical sales and purchasing data for the purpose of identifying purchasing patterns and accurate cost of goods. Program and maintain the point of sale system to ensure accurate financial reporting, tracking of accountability, and commodity levels by location. Directs and assists managers in preparing and attaining future goals. Provides each manager with the proper direction and follows up on all assignments. Inspects the operation on a regular basis to ensure that the established quality standards are maintained. Prepares required reports accurately and submits them on time, follows up with department heads to ensure that their reporting is completed within the same guidelines. Develops an effective management team. Gives the managers clear direction, and provides the necessary assistance for them to provide them to perform their work. Evaluates each manager's performance and makes recommendations for their improvement. Reviews and assists in the development of menus and marketing plans with the appropriate department heads. Establishes and maintains personal relationships with show managers, suppliers, vendors and the public that projects the venue in a positive light. Develop, maintain, and nurture a sound relationship with the venue client and customers. Work together with client/team to grow and represent their brand in a positive manner. Stay up to date on evolving industry trends and technology. Utilize this knowledge to keep the OVG operation current, relevant, and efficient. Qualifications Knowledge, Skills and Abilities : Ability to communicate with employees, co-workers, volunteers, management staff and guests in a clear, professional and courteous manner which fosters a positive, enthusiastic and cooperative work environment. Ability to make sound business/operations decisions quickly and under pressure. Ability to speak, read, and write in English. Solid working knowledge of computer applications: Microsoft office, POS systems, timekeeping systems. Ability to work well in a team-oriented, fast-paced, event-driven environment. Possess a thorough working knowledge of all existing concessions and premium services locations: geographical location, equipment, evacuation procedures, adjacent employee and guest areas, and facility access. Possess valid Food Handlers certificate and Alcohol Service Permit if required by state or local government. Possess thorough working knowledge of all applicable sanitation requirements, food preparation guidelines, alcohol service policies, safety standards, etc. pertaining to OVG and venue concession and premium services operations. Ability to calculate basic and complex math functions (addition, subtraction, multiplication, division, percentages). Ability to handle cash accurately and responsibly. Ability to consistently adhere to the highest standards of integrity, professionalism, ethics and confidentiality. Ability to work independently with little direction. Experience working in a Union environment required. Experience in a fast paced ball park or stadium preferred. Education and Experience : MA or MS; BA or BS with business-related major; accounting minor or credits preferred. Minimum 5 years management experience in food-related or concessions industry. Concessions Manager Certificate from the National Association of Concessionaires. Nationally recognized, advanced food service sanitation training course certification.