Oak View Group
Reading, Berkshire
Overview The Assistant General Manager / Director of Events & Operations is responsible for the development, implementation and execution of all aspects of the Reading Royals business operation with a focus on sales and marketing. This position, in conjunction with the General Manager, will act as key liaison to the Reading Royals hockey team staff and East Coast Hockey League (ECHL) to ensure all regulations and required operational procedures are met. This position is responsible for establishing strategies and providing leadership that will lead to achieving revenue goals and overall success of the team. This role will pay an annual salary of $95,000-$110,000 and is bonus eligible. Benefits for Full-Time roles: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays). This position will remain open until August 15, 2025. Responsibilities Build and manage the hockey operations annual budget; including revenues and expenses, season forecasting, monitoring and approving expenditures, and implement adjustments as necessary Manage and oversee ticket sales and marketing dedicated to the Reading Royals Oversight of the selection, training and motivation of all sales and marketing personnel Create and implement annual sales plan, including but not limited to season tickets, group sales, specialty ticket packages, renewals, and the generation of new business Create and implement annual marketing plan, advertising plan, public relations efforts and game presentation Act as public face of team and drive growth in Community Relations efforts and outreach Build a sponsorship asset grid with available sales and marketing assets and oversee activation of the various elements included in deals Work with the East Coast Hockey League to ensure all regulations and operating procedures are met Manage merchandise operation in coordination with contractor Liaison to concession director for food and beverage packages Manage and oversee a team dedicated to the Reading Royals Other duties as assigned Qualifications Bachelor's Degree from an accredited college or university with major coursework in marketing, public relations, business administration or another related field Minimum of 5 years of industry management experience in sales and marketing, preferably with a professional hockey team Communicate clearly and concisely in the English language, both orally and in writing Knowledge of ticket sales program development Knowledge of marketing and advertising placement Knowledge of sponsorship development and implementation Knowledge of Public Relations Knowledge of website maintenance, social networking and viral marketing Knowledge of federal, state and local regulations Demonstrated proficiency in Microsoft Office applications and word processing, spreadsheets, databases, presentation, graphic design, PowerPoint and Internet software Familiarity with publishing software such as Microsoft Publisher, Illustrator and Adobe Photoshop Familiarity with media buying and promotions Work a flexible schedule, including early mornings, days, evenings, holidays, extended (long) workdays for an extended number of days as needed
Overview The Assistant General Manager / Director of Events & Operations is responsible for the development, implementation and execution of all aspects of the Reading Royals business operation with a focus on sales and marketing. This position, in conjunction with the General Manager, will act as key liaison to the Reading Royals hockey team staff and East Coast Hockey League (ECHL) to ensure all regulations and required operational procedures are met. This position is responsible for establishing strategies and providing leadership that will lead to achieving revenue goals and overall success of the team. This role will pay an annual salary of $95,000-$110,000 and is bonus eligible. Benefits for Full-Time roles: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays). This position will remain open until August 15, 2025. Responsibilities Build and manage the hockey operations annual budget; including revenues and expenses, season forecasting, monitoring and approving expenditures, and implement adjustments as necessary Manage and oversee ticket sales and marketing dedicated to the Reading Royals Oversight of the selection, training and motivation of all sales and marketing personnel Create and implement annual sales plan, including but not limited to season tickets, group sales, specialty ticket packages, renewals, and the generation of new business Create and implement annual marketing plan, advertising plan, public relations efforts and game presentation Act as public face of team and drive growth in Community Relations efforts and outreach Build a sponsorship asset grid with available sales and marketing assets and oversee activation of the various elements included in deals Work with the East Coast Hockey League to ensure all regulations and operating procedures are met Manage merchandise operation in coordination with contractor Liaison to concession director for food and beverage packages Manage and oversee a team dedicated to the Reading Royals Other duties as assigned Qualifications Bachelor's Degree from an accredited college or university with major coursework in marketing, public relations, business administration or another related field Minimum of 5 years of industry management experience in sales and marketing, preferably with a professional hockey team Communicate clearly and concisely in the English language, both orally and in writing Knowledge of ticket sales program development Knowledge of marketing and advertising placement Knowledge of sponsorship development and implementation Knowledge of Public Relations Knowledge of website maintenance, social networking and viral marketing Knowledge of federal, state and local regulations Demonstrated proficiency in Microsoft Office applications and word processing, spreadsheets, databases, presentation, graphic design, PowerPoint and Internet software Familiarity with publishing software such as Microsoft Publisher, Illustrator and Adobe Photoshop Familiarity with media buying and promotions Work a flexible schedule, including early mornings, days, evenings, holidays, extended (long) workdays for an extended number of days as needed
Oak View Group
Penn Street, Buckinghamshire
Overview The Concessions Manager is responsible for managing venue concessions operations, including inventory control, product ordering, employee training, cash handling, compliance with alcohol policies, cleaning, safety, guest service, supervision, warehouse management, troubleshooting, event support, food prep, and other tasks assigned by the Direct Manager. The role requires providing high-level event oversight, technical proficiency, and operational support to ensure smooth department functioning. The Concessions Manager will supervise, coach, counsel, train, and mentor staff, and may initiate employment actions such as hiring, termination, suspension, discipline, promotion, and transfer. They will oversee employee performance issues, manage employee relations to maintain a positive and compliant work environment, and must maintain excellent attendance. Flexibility to work evenings and weekends on a variable schedule, professional appearance, strong interpersonal skills, self-direction, and technical aptitude are essential. This position offers an annual salary of $49,000-$54,000. Benefits include health, dental, and vision insurance, 401(k) with matching, and paid time off (vacation, sick days, holidays). This position remains open until July 31, 2025. Responsibilities Manage and mentor concessions staff, including documentation of performance and attendance issues. Ensure proper setup of concessions locations before doors open, including inventory verification, duty assignment, sanitation standards, operational readiness, food production levels, and cash handling procedures. Provide oversight for smooth, efficient, and profitable event execution. Oversee inventory management, product ordering, and high-volume sales. Manage all concessions operations during events, including staffing, equipment checks, POS troubleshooting, guest service, food prep, cleanup, and reporting. Train staff on procedures and best practices. Cover or support other roles to ensure operational standards are met, including premium services and event needs. Supervise Concessions Supervisors, Stand Managers, Cooks, and Cashiers. Ensure compliance with all applicable policies, including alcohol and food safety standards, and report issues immediately. Complete post-event evaluations, compile data, track shortages, and generate reports; serve as a POS resource. Maintain a safe, harassment-free workplace; address safety concerns promptly. Train and mentor staff and volunteers, fostering a positive work environment, leading by example, and providing feedback. Obtain working knowledge of all concession locations, equipment, evacuation procedures, and access points. Qualifications Associate's Degree or higher in Culinary Management, Business Management, or related field; or 4+ years of relevant experience. Proficiency with Microsoft Office, POS systems, and timekeeping systems. Experience training employees and volunteers. Strong inventory control knowledge. Experience ordering for high-volume venues. Excellent communication skills in a professional, courteous manner. Ability to make quick, sound decisions under pressure. Ability to work in a team, in a fast-paced, event-driven environment. Knowledge of sanitation, food handling, alcohol policies, and safety standards. Basic math skills related to POS transactions and inventory management. High integrity, professionalism, and confidentiality. Food service sanitation and alcohol service certifications preferred. Vaccination Statement We prioritize safety and encourage vaccination and booster against COVID-19. Circumstances may lead to reinstating vaccination requirements to protect our community.
Overview The Concessions Manager is responsible for managing venue concessions operations, including inventory control, product ordering, employee training, cash handling, compliance with alcohol policies, cleaning, safety, guest service, supervision, warehouse management, troubleshooting, event support, food prep, and other tasks assigned by the Direct Manager. The role requires providing high-level event oversight, technical proficiency, and operational support to ensure smooth department functioning. The Concessions Manager will supervise, coach, counsel, train, and mentor staff, and may initiate employment actions such as hiring, termination, suspension, discipline, promotion, and transfer. They will oversee employee performance issues, manage employee relations to maintain a positive and compliant work environment, and must maintain excellent attendance. Flexibility to work evenings and weekends on a variable schedule, professional appearance, strong interpersonal skills, self-direction, and technical aptitude are essential. This position offers an annual salary of $49,000-$54,000. Benefits include health, dental, and vision insurance, 401(k) with matching, and paid time off (vacation, sick days, holidays). This position remains open until July 31, 2025. Responsibilities Manage and mentor concessions staff, including documentation of performance and attendance issues. Ensure proper setup of concessions locations before doors open, including inventory verification, duty assignment, sanitation standards, operational readiness, food production levels, and cash handling procedures. Provide oversight for smooth, efficient, and profitable event execution. Oversee inventory management, product ordering, and high-volume sales. Manage all concessions operations during events, including staffing, equipment checks, POS troubleshooting, guest service, food prep, cleanup, and reporting. Train staff on procedures and best practices. Cover or support other roles to ensure operational standards are met, including premium services and event needs. Supervise Concessions Supervisors, Stand Managers, Cooks, and Cashiers. Ensure compliance with all applicable policies, including alcohol and food safety standards, and report issues immediately. Complete post-event evaluations, compile data, track shortages, and generate reports; serve as a POS resource. Maintain a safe, harassment-free workplace; address safety concerns promptly. Train and mentor staff and volunteers, fostering a positive work environment, leading by example, and providing feedback. Obtain working knowledge of all concession locations, equipment, evacuation procedures, and access points. Qualifications Associate's Degree or higher in Culinary Management, Business Management, or related field; or 4+ years of relevant experience. Proficiency with Microsoft Office, POS systems, and timekeeping systems. Experience training employees and volunteers. Strong inventory control knowledge. Experience ordering for high-volume venues. Excellent communication skills in a professional, courteous manner. Ability to make quick, sound decisions under pressure. Ability to work in a team, in a fast-paced, event-driven environment. Knowledge of sanitation, food handling, alcohol policies, and safety standards. Basic math skills related to POS transactions and inventory management. High integrity, professionalism, and confidentiality. Food service sanitation and alcohol service certifications preferred. Vaccination Statement We prioritize safety and encourage vaccination and booster against COVID-19. Circumstances may lead to reinstating vaccination requirements to protect our community.
Oak View Group
Penn Street, Buckinghamshire
Overview The Senior Operations Manager will manage and oversee all building and event operations at the facility, from setup to cleanup. This role includes recruiting, training, and evaluating operations and housekeeping staff, coordinating communication between departments, and maintaining the overall facility. This position offers a salary range of $52,000-$62,000. Benefits for Full-Time roles include: Health, Dental, and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation, sick days, holidays). Application deadline: July 31, 2025. Responsibilities Manage all services and activities within the operations department at Santander Arena & Performing Arts Center. Oversee daily building operations, maintenance, and special projects. Supervise the Operations team, including third-party staff. Operate ice resurfacing equipment such as Zamboni, and oversee ice maintenance for events. Manage ice sheet installation and removal, including painting and flooding. Assist the event department with rider specifications and setup details. Oversee changeovers, operations, and housekeeping crews, providing support as needed. Maintain departmental equipment and coordinate with the Director of Operations for additional needs. Provide excellent customer service to internal and external clients. Coordinate with the Director of Operations to manage budgets. Oversee purchases of supplies and safety equipment for third-party vendors. Present operational reviews in weekly staff meetings. Ensure timely communication for facility setup and breakdown. Troubleshoot equipment issues, including floor scrubbers and lawn equipment. Oversee maintenance and repair of production equipment. Ensure preventative maintenance of seating and other facilities. Facilitate event load-ins and load-outs, often during early mornings or late evenings. Communicate promptly with the Director of Operations about ongoing issues or requests. Respond to tenant requests or escalate to the Director of Operations. Coordinate with vendors and managers to maintain dressing rooms, locker rooms, and interior spaces. Schedule and manage staffing for changeovers and event days. Interact professionally with all facility staff. Perform other duties as assigned. Qualifications Bachelor's or technical degree from an accredited institution. 4-6 years of experience in facility events and operations management. Relevant supervisory or management experience in the public assembly industry. Flexible schedule including early mornings, evenings, weekends, holidays, and extended days. Knowledge of budgeting, Windows, and Microsoft Office. Experience with hockey facilities, including Zamboni and ice edger, preferred. Understanding of event operations, crowd management, safety regulations, and food services. Experience with concert setups, sports events, and special events preferred. Self-motivated with strong communication, organization, and decision-making skills. Ability to work independently and collaboratively.
Overview The Senior Operations Manager will manage and oversee all building and event operations at the facility, from setup to cleanup. This role includes recruiting, training, and evaluating operations and housekeeping staff, coordinating communication between departments, and maintaining the overall facility. This position offers a salary range of $52,000-$62,000. Benefits for Full-Time roles include: Health, Dental, and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation, sick days, holidays). Application deadline: July 31, 2025. Responsibilities Manage all services and activities within the operations department at Santander Arena & Performing Arts Center. Oversee daily building operations, maintenance, and special projects. Supervise the Operations team, including third-party staff. Operate ice resurfacing equipment such as Zamboni, and oversee ice maintenance for events. Manage ice sheet installation and removal, including painting and flooding. Assist the event department with rider specifications and setup details. Oversee changeovers, operations, and housekeeping crews, providing support as needed. Maintain departmental equipment and coordinate with the Director of Operations for additional needs. Provide excellent customer service to internal and external clients. Coordinate with the Director of Operations to manage budgets. Oversee purchases of supplies and safety equipment for third-party vendors. Present operational reviews in weekly staff meetings. Ensure timely communication for facility setup and breakdown. Troubleshoot equipment issues, including floor scrubbers and lawn equipment. Oversee maintenance and repair of production equipment. Ensure preventative maintenance of seating and other facilities. Facilitate event load-ins and load-outs, often during early mornings or late evenings. Communicate promptly with the Director of Operations about ongoing issues or requests. Respond to tenant requests or escalate to the Director of Operations. Coordinate with vendors and managers to maintain dressing rooms, locker rooms, and interior spaces. Schedule and manage staffing for changeovers and event days. Interact professionally with all facility staff. Perform other duties as assigned. Qualifications Bachelor's or technical degree from an accredited institution. 4-6 years of experience in facility events and operations management. Relevant supervisory or management experience in the public assembly industry. Flexible schedule including early mornings, evenings, weekends, holidays, and extended days. Knowledge of budgeting, Windows, and Microsoft Office. Experience with hockey facilities, including Zamboni and ice edger, preferred. Understanding of event operations, crowd management, safety regulations, and food services. Experience with concert setups, sports events, and special events preferred. Self-motivated with strong communication, organization, and decision-making skills. Ability to work independently and collaboratively.
Oak View Group
Reading, Berkshire
Overview The Senior Operations Manager will manage and oversee all building and event operations at the facility, from setup to cleanup. This role includes recruiting, training, and evaluating operations and housekeeping staff, coordinating communication between departments, and maintaining the overall facility. This position offers a salary range of $52,000-$62,000. Benefits for Full-Time roles include: Health, Dental, and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation, sick days, holidays). Application deadline: July 31, 2025. Responsibilities Manage all services and activities within the operations department at Santander Arena & Performing Arts Center. Oversee daily building operations, maintenance, and special projects. Supervise the Operations team, including third-party staff. Operate ice resurfacing equipment such as Zamboni, and oversee ice maintenance for events. Manage ice sheet installation and removal, including painting and flooding. Assist the event department with rider specifications and setup details. Oversee changeovers, operations, and housekeeping crews, providing support as needed. Maintain departmental equipment and coordinate with the Director of Operations for additional needs. Provide excellent customer service to internal and external clients. Coordinate with the Director of Operations to manage budgets. Oversee purchases of supplies and safety equipment for third-party vendors. Present operational reviews in weekly staff meetings. Ensure timely communication for facility setup and breakdown. Troubleshoot equipment issues, including floor scrubbers and lawn equipment. Oversee maintenance and repair of production equipment. Ensure preventative maintenance of seating and other facilities. Facilitate event load-ins and load-outs, often during early mornings or late evenings. Communicate promptly with the Director of Operations about ongoing issues or requests. Respond to tenant requests or escalate to the Director of Operations. Coordinate with vendors and managers to maintain dressing rooms, locker rooms, and interior spaces. Schedule and manage staffing for changeovers and event days. Interact professionally with all facility staff. Perform other duties as assigned. Qualifications Bachelor's or technical degree from an accredited institution. 4-6 years of experience in facility events and operations management. Relevant supervisory or management experience in the public assembly industry. Flexible schedule including early mornings, evenings, weekends, holidays, and extended days. Knowledge of budgeting, Windows, and Microsoft Office. Experience with hockey facilities, including Zamboni and ice edger, preferred. Understanding of event operations, crowd management, safety regulations, and food services. Experience with concert setups, sports events, and special events preferred. Self-motivated with strong communication, organization, and decision-making skills. Ability to work independently and collaboratively.
Overview The Senior Operations Manager will manage and oversee all building and event operations at the facility, from setup to cleanup. This role includes recruiting, training, and evaluating operations and housekeeping staff, coordinating communication between departments, and maintaining the overall facility. This position offers a salary range of $52,000-$62,000. Benefits for Full-Time roles include: Health, Dental, and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation, sick days, holidays). Application deadline: July 31, 2025. Responsibilities Manage all services and activities within the operations department at Santander Arena & Performing Arts Center. Oversee daily building operations, maintenance, and special projects. Supervise the Operations team, including third-party staff. Operate ice resurfacing equipment such as Zamboni, and oversee ice maintenance for events. Manage ice sheet installation and removal, including painting and flooding. Assist the event department with rider specifications and setup details. Oversee changeovers, operations, and housekeeping crews, providing support as needed. Maintain departmental equipment and coordinate with the Director of Operations for additional needs. Provide excellent customer service to internal and external clients. Coordinate with the Director of Operations to manage budgets. Oversee purchases of supplies and safety equipment for third-party vendors. Present operational reviews in weekly staff meetings. Ensure timely communication for facility setup and breakdown. Troubleshoot equipment issues, including floor scrubbers and lawn equipment. Oversee maintenance and repair of production equipment. Ensure preventative maintenance of seating and other facilities. Facilitate event load-ins and load-outs, often during early mornings or late evenings. Communicate promptly with the Director of Operations about ongoing issues or requests. Respond to tenant requests or escalate to the Director of Operations. Coordinate with vendors and managers to maintain dressing rooms, locker rooms, and interior spaces. Schedule and manage staffing for changeovers and event days. Interact professionally with all facility staff. Perform other duties as assigned. Qualifications Bachelor's or technical degree from an accredited institution. 4-6 years of experience in facility events and operations management. Relevant supervisory or management experience in the public assembly industry. Flexible schedule including early mornings, evenings, weekends, holidays, and extended days. Knowledge of budgeting, Windows, and Microsoft Office. Experience with hockey facilities, including Zamboni and ice edger, preferred. Understanding of event operations, crowd management, safety regulations, and food services. Experience with concert setups, sports events, and special events preferred. Self-motivated with strong communication, organization, and decision-making skills. Ability to work independently and collaboratively.