FirstPort

Job role: Property Manager Location: Covering a porfolio in Dartford and surrounding areas Hours: 35 hours per week Monday- Friday Salary: From £28,000 per annum plus an annual car allowance of £4,500 The job role As a property manager, you will contribute to our vision of being the UK's leading property manager by: Providing an exceptional Property Management and service to our customers; ensuring that our customer experience is engaging and frustration-free Working within our Four Pillar strategy to complete tasks that ensure the building is well maintained for the landlord and our customers so that we can demonstrate full compliance with our statutory obligations as appointed Property Manager. By demonstrating and living our values to be able to naturally gain new leads and to grow and move the business forward Main Responsibilities As a remote manager, you will be autonomous in managing your own diary. You will visit each property at regular intervals and will need to prioritise sites that require more of your time and attention. Arrange and facilitate regular meetings with key stakeholders within your portfolio, guiding and positively influencing decisions and disputes; encouraging open two way communication and information cascade. Manage and authorise all expenditure throughout the year, maintaining cash flow to prevent critical funding issues and ensuring value for money for customers and clients whilst reviewing service charge audited accounts and budgets. Liaise with the credit control function to ensure effective debt management of the portfolio, inclusive of initial collection of routine service charge arrears - we don't tend to do this much, collections manage this Ensure that all the property is managed in accordance with key Health and Safety legislation including but not limited to Fire Safety, Asbestos and Legionella / water hygiene control regulations acting as the 'Responsible 'Person for on-site Fire Safety regulation purposes Conduct comprehensive site inspections and visits of your portfolio ensuring portfolio KPI's are achieved throughout the year in line with Four Pillars strategy. Complete all Fire, Health and Safety risk assessment/site inspection follow up actions within the defined timescales and take ownership of any Enforcement action and respond accordingly without delay to the relevant authorities Ensure timely delivery of major works and remedial planned works are undertaken whilst managing contracts with affiliated external Contractors overseeing their performance and scope of work, to enable us to meet the needs and expectations of our customers Deliver professional and effective mobilisation and management of new schemes that are brought into FirstPort management Who are we? FirstPort is the UK's leading residential property service provider, caring for 330,000homes in England, Wales and Scotland, across 5,800 developments. With over four decades of experience and 3,300 employees, FirstPort works with developers, investors, freeholders and over 1,600 Resident Management Companies. FirstPort is a member of the Association of Residential Managing Agents (ARMA), the Association of Retirement Housing Managers (ARHM), and Property Managers Association Scotland (PMAS). As well as holding a Five Star Rating from the British Safety Council, it has been awarded the British Safety Council's prestigious Sword of Honour, is an accredited Safe Agent and belongs to The Property Ombudsman. FirstPort has also been named as one of the UK's Top Employers by the Top Employers' Institute for the last five consecutive years. Why choose us? By joining us, you will work with industry professionals who are committed to providing the highest levels of customer service, as well as ensuring we put our people first. The benefits of working with us can include free parking, free fruit, discounted gym membership, a true work-life balance and the opportunity of growth and progression. In addition to the core benefits, we also offer a range of exclusive discounts on extra benefits to help you and your family make the most of your money, safeguard your future and look after your health. We're committed to promoting diversity at FirstPort and recruit on merit. We are an inclusive employer that prides itself in being so diverse. What's next? To start your application for this role we will ask you to upload your CV and answer a few questions. Our recruiters will work with our managers to review your CV. If unsuccessful you will be notified. If you meet the criteria for the role, we'll be in touch to arrange a short telephone interview and our shortlist of candidates will be invited to attend interviews with the hiring manager Job Type: Full-time Salary: From £28,800.00 per year Benefits: Company pension Health & wellbeing programme Referral programme Schedule: Monday to Friday Application question(s): Are you AIPRM qualified? Experience: Block Management: 1 year (required) Work Location: On the road Reference ID: 0000

Job Role: Retirement Development Manager (Ref 6829) Location: St Johns Wood, London Salary: £5,148 per annum plus benefits Job Sector: Freemont Retirement - A FirstPort Company Hours: Monday, Wednesday and Friday 10am-1pm (9 hours per week) As Retirement Development Manager you will be: Proving an efficient and professional service to our residents by ensuring the development is a safe and comfortable environment for them to enjoy. Delivering a high standard of customer service to our residents by following company procedures and industry best practice at all times Maintaining high standards of health & Safety throughout the development The Retirement Development Manager reports to the Property Manager. Main Responsibilities Maintain a high level of availability to residents, and ensure that daily checks of resident welfare are undertaken. Provide a responsive approach being friendly and approachable at all times In the event of an emergency, contact the appropriate persons and informing next of kin. Build and maintain links with local authorities; doctors, social workers, health authority, etc. which may assist residents. Work closely with residents associations, where applicable, to ensure needs are met as far as practical in liaison with the Property Manager and Head Office. Encourage the setting up and participation of a Social Committee and help residents arrange events as and when requested. Escort prospective purchasers to view properties, providing them with information on how the development operates and information concerning Freemont Property Managers Limited. Where appropriate report to the Property Manager any doubts on the suitability of any prospective resident. Ensure all equipment and services are maintained to a high standard and regular services and maintenance are undertaken and complete and maintain associated records. Liaise with local contractors to ensure works are completed to a high standard while obtaining the best value for money for our residents Carry out a wide variety of administrative tasks, including a daily diary of events on the development and ensure notice boards and communication to residents is kept up to date. Undertake additional training and development to increase your personal skills in managing a development. What you'll be responsible for Health and Safety - ensure Health & Safety records and checks are being adhered to in a timely manner Development Budgets - you will have a good understanding of the budget for your developments and be able to answer queries from residents Maintenance - Placing works orders with local contractors About You You will have experience of working within a customer service environment and have a passion for providing an exceptional level of customer service at all times, ideally within a residential environment. You will have good knowledge or experience of Health & Safety, and will be able to identify issues within a building. An excellent and effective communicator with the ability to explain complex issues, you will also be able to communicate diplomatically in challenging situations, remaining calm, and showing empathy. You will be able to make measured decisions when working under pressure, finding successful resolutions to challenging issues. You will have great administration and IT skills, and be confident in learning new systems. You will be able to demonstrate good written and verbal communication skills, and be able to develop good relationships with residents, their families, healthcare professionals and contractors. You will have a friendly and approachable manner, and be able to engage with others in a professional and courteous way. You will be organised and methodical, and have a diligent approach to your daily tasks.

Job Role: Estate Manager (Temp to Perm) Location: Berkshire Salary: £35,000 Job Sector: Large & Complex Hours: Monday to Friday 9.00am - 5.00pm As an Estate Manager you will contribute to our vision of being the UK's favourite residential property manager by: Planning, delivering and managing the services delivered to the Developer, Leaseholders and Tenants of the Development. Responsible and accountable for ensuring all Health, Safety & Compliance processes and procedures are implemented in line with Company Policy. The Estate Manager reports directly into the Associate Director. Main Working Relationships: Associate Director, On site staff, Leaseholders, Contractors and Representatives of key suppliers, Client representatives. About You You will be an experienced operational manager who has successfully run a large and complex estate with multi-facilities. You are an expert in all things health and safety and have implemented new systems and procedures in your last role. As an inspiring people leader, you work closely with your team to achieve the best results for your workforce and customers. You will be financially astute and able to set budgets incompliance with lease agreements. Qualifications: Good General Education IRPM/AssocMRICS NEBOSH National Certificate in Occupational Safety and Health, or be prepared to obtain About Us FirstPort is the UK's leading residential property service provider, caring for 310,000 homes in England, Wales and Scotland, across 5,600 developments. With over four decades of experience and 4,000 employees, FirstPort works with developers, investors, freeholders and over 1,300 Resident Management Companies. Main Responsibilities The development and delivery of an exceptional customer focused service to Developer, Leaseholder and Tenant alike Defining and maintaining service levels by understanding Client expectations and ensuring that services are organised to meet those expectations. Taking responsibility for the Health, Safety and Compliance Standards at site level, and to act as the authorised person for the site. Management and development of staff in the site-based Team, ensuring that they are recruited, motivated and trained to achieve the necessary levels of skills and experience and that they operate to the appropriate service standards and procedures. Ensuring that appropriate systems and procedures are put in place and properly monitored and managed for ensuring that all assets are fully compliant in terms of the Building Services and other Statutory Testing. Monitoring performance and taking appropriate action to ensure continuous improvement. Dealing efficiently and effectively with all Developer, Leaseholder and Tenant enquiries concerning all aspects of the management of the development and in particular the management and administration of the Service Charge for the development. Working closely with the Associate Director and other Managers to ensure consistency of practice and standards. Working with the relevant Head Office teams to manage the Service Charge Administration and Debt Management fully and effectively. Providing monthly reports to the Client and Associate Director on performance and other issues in line with the KPIs and format agreed with the Client. Maintaining working relationships with supply chain partners regarding Service Quality, Health, Safety & Compliance on the site. Assess Health and Safety Plans, Method Statements, Safety Policies and other relevant documents from those contracted to undertake work at the site, and ensure consistency/complementary with the policies and practices adopted by the Client during the phased construction of the site Responsible for ensuring that all Audit arrangements are suitable and sufficient for client and company requirements and completed in a timely manner. Responsible for ensuring that all relevant Legislative Requirements are met in respect to the contract requirements. Responsible for ensuring efficient and suitable communication is maintained with the Clients' Representati

Job Role: Estate Manager (Ref 1404) Location: Christchurch, Dorset Salary: £26,347.78 per annum plus benefits Job Sector: Retirement - Assisted Living Hours: Monday to Friday 9am-5pm (35 hours per week) As an Estate Manager you will contribute to our vision of being the UK's favourite residential property manager by: Providing an efficient, cost effective management service to our customers Achieving high standards of performance within a team of individuals to create a welcoming, friendly and courteous environment within the development Effectively and professionally manage the development while providing a safe, secure and well maintained environment to customers The Estate Manager reports to the Area Manager and has a team of up to 10 direct reports. This includes an Assistant Estate Manager, Head Housekeeper and multiple Housekeeper & Servers, as well as Night Duty Managers. Main Responsibilities Maintain a high profile around the development / office, ensure our residents are checked within our requirements. In the event of an emergency, call the appropriate response team or authorities. Carry out daily checks ensuring the building is safe and secure, keeping all communal areas, gardens and grounds clean and maintained through effective management of contractors. Be responsible for all works being completed, raising orders, managing contractors, monitoring progress and signing off completion. Arrange cover for holidays and illness where necessary Help build a sense of community by encouraging and supporting a Social Committee to plan and run social events for all residents. Build and maintain links with residents family members, local authorities; Doctors, Social Workers, Health Authority etc as required and appropriate. Maintain records in line with internal procedures, ensure all data is protected and kept secure at all times. Assist in the sale and re-sale of property via estate agents, make new residents feel welcome and help them settle in; where possible being present to welcome them. Work across your local peer team of Estate Managers for advice and day to day support and travel to team / company meetings on a monthly / annual basis Complete your continuous professional development training and attend all training events/meetings as directed by your Area Manager and Human Resources. Recognise the needs of your team to deliver services appropriately, identifying areas for improvement, setting action plans aligned to the business strategy. Implementing change, manage risks and impact and monitor results. Encourage and promote your employees profile around the development, provide professional advice and guidance to all customers and employees. Encourage and support your team coaching and guiding them through change with developmental impact. Actively work with them to enhance the customer experience for residents. About You You will currently or have previously managed a large team, cross functional team in a customer focused environment and have a passion for providing an exceptional level of customer service at all times. Warm and friendly communication comes naturally to you, and you are able to resolve issues and any complaints effectively to the customers complete satisfaction quickly and efficiently. You have experience of challenging and/or emergency situations and always remain calm and take the necessary actions with a high standard of professionalism. Health and safety is of great importance to you, and you have experience of performing daily checks and keeping accurate records to ensure everything is kept on track. You are self-motivated and pro-active, you enjoy working independently but also enjoy having other supportive colleagues you can build relationships with at regular team meetings. You are IT savvy and are confident in using laptops / tablets and are fluent in the different MS packages. Your ideal role will be a varied one, where you're not stuck behind a desk all day; You enjoy working with people and helping to make a difference to enhance their lifestyle on a day to day basis. About Us FirstPort is the largest and most experienced residential property manager in the UK, employing more than 3,000 colleagues dedicated to looking after peoples' home. Great property management is about more than just bricks and mortar. We recognise and value the contribution our people make to our business and we are committed to ensuring they are skilled and equipped to do the best job they can and that they have the opportunity to realise their full potential. Our Values set out the commitments we have made to deliver excellent service and they inform the relationships that we have with customers and clients. They shape our culture and are used in measuring and rewarding performance. Our Values Friendly - We look out for people's best interests, and show them we care by dealing with them in a warm and friendly manner. Inventive - We're creative and resourceful. We strive to improve what we do and how we do it, so we can provide the best ideas and solutions to look after people, their homes and communities. Respectful - We listen, consult and take on-board people's opinions and needs. We understand the importance of the home and community in people's lives, and act with respect at all times. Skilled - We've the qualifications, experience and take great pride in our work to consistently deliver the highest standards and value for money. We're informed, and we're always building on that knowledge to constantly improve our quality of servic

Job Role: Visiting Development Manager (Ref 1390) Location: East Grinstead, West Sussex Salary: £16,678.26 per annum plus benefits Job Sector: Retirement - Independent Living Hours: Monday to Friday 9am-3pm (30 hours per week) As Visiting Development Manager, you will contribute to our vision of being the UK's favourite property manager by: Ensuring there's a welcoming, friendly and courteous environment within the development Making sure the building is well maintained and safe Being exceptionally organised to stay on top of all the admin that comes with alongside communicating with the customers about upcoming changes, events or works The Visiting Development Manager reports directly into the Area Manager. Main Responsibilities Maintain a high profile around the development / office, ensure our residents are checked within our requirements. In the event of an emergency, call the appropriate response team or authorities. Carry out daily checks ensuring the building is safe and secure, keeping all communal areas, gardens and grounds clean and maintained through effective management of contractors. Be responsible for all works being completed, raising orders, managing contractors, monitoring progress and signing off completion. Encourage and support the formation of a Residents Association, and work with them to enhance the customer experience for residents. Help build a sense of community by encouraging and supporting a Social Committee to plan and run social events for all residents. Build and maintain links with residents family members, local authorities; Doctors, Social Workers, Health Authority etc as required and appropriate. Maintain records in line with internal procedures, ensure all data is protected and kept secure at all times. Assist in the sale and re-sale of property via estate agents, make new residents feel welcome and help them settle in; where possible being present to welcome them. Work across your local peer team of Development Managers for advice and day to day support and travel to team / company meetings on a monthly / annual basis About You You will currently be working within or have experience of a customer service environment and have a passion for providing an exceptional level of customer service at all times, ideally in a face to face environment. Warm and friendly communication comes naturally to you, and you are able to resolve issues and any complaints effectively to the customers complete satisfaction quickly and efficiently. You have experience of challenging and/or emergency situations and always remain calm and take the necessary actions with a high standard of professionalism. Health and safety is of great importance to you, and you have experience of performing daily checks and keeping accurate records to ensure everything is kept on track. You are self-motivated and pro-active, you enjoy working independently but also enjoy having other supportive colleagues you can build relationships with at regular team meetings. You are IT savvy and are confident in using laptops / tablets and are fluent in the different MS packages. Your ideal role will be a varied one, where you're not stuck behind a desk all day; You enjoy working with people and helping to make a difference to enhance their lifestyle on a day to day basis. About Us FirstPort is the UK's leading residential property service provider, caring for 310,000 homes in England, Wales and Scotland, across 5,600 developments. With over four decades of experience and 4,000 employees, FirstPort works with developers, investors, freeholders and over 1,300 Resident Management Companies. Our Values Friendly - We look out for people's best interests, and show them we care by dealing with them in a warm and friendly manner. Inventive - We're creative and resourceful. We strive to improve what we do and how we do it, so we can provide the best ideas and solutions to look after people, their homes and communities. Respectful - We listen, consult and take on-board people's opinions and needs. We understand the importance of the home and community in people's lives, and act with respect at all times. Skilled - We've the qualifications, experience and take great pride in our work to consistently deliver the highest standards and value for money. We're informed, and we're always building on that knowledge to constantly improve our quality of service. Trustworthy - We're always professional, reliable, open and honest. People can depend on us to keep our promises and follow through on our commitments. The Benefits Our customers deserve the best and the same applies to our people. We'll support you with all of the technology, training and support that you need to do your job well. We offer competitive salaries and a range of benefit packages. In addition to the core benefits, we also offer a range of exclusive discounts on extra benefits to help you and your family make the most of your money, safeguard your future and look after your health. Diversity We're committed to promoting diversity at FirstPort and recruit on merit. We will consider applications from jo

Job Role: Residential Development Manager (Ref 1157) Location: Gorseinon, Swansea Salary: £17,290 plus rent-free accommodation included Job Sector: Retirement - Independent Living Hours: Monday to Friday 9am-5pm (35 hours per week) As Residential Development Manager, you will contribute to our vision of being the UK's favourite property manager by: Ensuring there's a welcoming, friendly and courteous environment within the development Making sure the building is well maintained and safe Being exceptionally organised to stay on top of all the admin that comes with alongside communicating with the customers about upcoming changes, events or works The Residential Development Manager reports directly into the Area Manager. Main Responsibilities Maintain a high profile around the development / office, ensure our residents are checked within our requirements. In the event of an emergency, call the appropriate response team or authorities. Carry out daily checks ensuring the building is safe and secure, keeping all communal areas, gardens and grounds clean and maintained through effective management of contractors. Be responsible for all works being completed, raising orders, managing contractors, monitoring progress and signing off completion. Encourage and support the formation of a Residents Association, and work with them to enhance the customer experience for residents. Help build a sense of community by encouraging and supporting a Social Committee to plan and run social events for all residents. Build and maintain links with resident's family members, local authorities; Doctors, Social Workers, Health Authority etc as required and appropriate.

Job Role: Estate Manager (Ref 1394) Location: Tonbridge, Kent Salary: £26,347.78 per annum plus benefits Job Sector: Retirement - Assisted Living Hours: Monday to Friday 8am-4pm (35 hours per week) As an Estate Manager you will contribute to our vision of being the UK's favourite residential property manager by: Providing an efficient, cost effective management service to our customers Achieving high standards of performance within a team of individuals to create a welcoming, friendly and courteous environment within the development Effectively and professionally manage the development while providing a safe, secure and well maintained environment to customers The Estate Manager reports to the Area Manager and has a team of up to 10 direct reports. This includes an Assistant Estate Manager, Head Housekeeper and multiple Housekeeper & Servers, as well as Night Duty Managers. Main Responsibilities Maintain a high profile around the development / office, ensure our residents are checked within our requirements. In the event of an emergency, call the appropriate response team or authorities. Carry out daily checks ensuring the building is safe and secure, keeping all communal areas, gardens and grounds clean and maintained through effective management of contractors. Be responsible for all works being completed, raising orders, managing contractors, monitoring progress and signing off completion. Arrange cover for holidays and illness where necessary Help build a sense of community by encouraging and supporting a Social Committee to plan and run social events for all residents. Build and maintain links with residents family members, local authorities; Doctors, Social Workers, Health Authority etc as required and appropriate. Maintain records in line with internal procedures, ensure all data is protected and kept secure at all times. Assist in the sale and re-sale of property via estate agents, make new residents feel welcome and help them settle in; where possible being present to welcome them. Work across your local peer team of Estate Managers for advice and day to day support and travel to team / company meetings on a monthly / annual basis Complete your continuous professional development training and attend all training events/meetings as directed by your Area Manager and Human Resources. Recognise the needs of your team to deliver services appropriately, identifying areas for improvement, setting action plans aligned to the business strategy. Implementing change, manage risks and impact and monitor results. Encourage and promote your employees profile around the development, provide professional advice and guidance to all customers and employees. Encourage and support your team coaching and guiding them through change with developmental impact. Actively work with them to enhance the customer experience for residents. About You You will currently or have previously managed a large team, cross functional team in a customer focused environment and have a passion for providing an exceptional level of customer service at all times. Warm and friendly communication comes naturally to you, and you are able to resolve issues and any complaints effectively to the customers complete satisfaction quickly and efficiently. You have experience of challenging and/or emergency situations and always remain calm and take the necessary actions with a high standard of professionalism. Health and safety is of great importance to you, and you have experience of performing daily checks and keeping accurate records to ensure everything is kept on track. You are self-motivated and pro-active, you enjoy working independently but also enjoy having other supportive colleagues you can build relationships with at regular team meetings. You are IT savvy and are confident in using laptops / tablets and are fluent in the different MS packages. Your ideal role will be a varied one, where you're not stuck behind a desk all day; You enjoy working with people and helping to make a difference to enhance their lifestyle on a day to day basis. About Us FirstPort is the largest and most experienced residential property manager in the UK, employing more than 3,000 colleagues dedicated to looking after peoples' home. Great property management is about more than just bricks and mortar. We recognise and value the contribution our people make to our business and we are committed to ensuring they are skilled and equipped to do the best job they can and that they have the opportunity to realise their full potential. Our Values set out the commitments we have made to deliver excellent service and they inform the relationships that we have with customers and clients. They shape our culture and are used in measuring and rewarding performance. Our Values Friendly - We look out for people's best interests, and show them we care by dealing with them in a warm and friendly manner. Inventive - We're creative and resourceful. We strive to improve what we do and how we do it, so we can provide the best ideas and solutions to look after people, their homes and communities. Respectful - We listen, consult and take on-board people's opinions and needs. We understand the importance of the home and community in people's lives, and act with respect at all times. Skilled - We've the qualifications, experience and take great pride in our work to consistently deliver the highest standards and value for money. We're informed, and we're always building on that knowledge to constantly improve our quality of service.

Job Role: Estate Manager (Ref 1382) Location: Heathfield, East Sussex Salary: £26,347.78 per annum plus benefits Job Sector: Retirement - Assisted Living Hours: Monday to Friday 8am-4pm (35 hours per week) As an Estate Manager you will contribute to our vision of being the UK's favourite residential property manager by: Providing an efficient, cost effective management service to our customers Achieving high standards of performance within a team of individuals to create a welcoming, friendly and courteous environment within the development Effectively and professionally manage the development while providing a safe, secure and well maintained environment to customers The Estate Manager reports to the Area Manager and has a team of up to 10 direct reports. This includes an Assistant Estate Manager, Head Housekeeper and multiple Housekeeper & Servers, as well as Night Duty Managers. Main Responsibilities Maintain a high profile around the development / office, ensure our residents are checked within our requirements. In the event of an emergency, call the appropriate response team or authorities. Carry out daily checks ensuring the building is safe and secure, keeping all communal areas, gardens and grounds clean and maintained through effective management of contractors. Be responsible for all works being completed, raising orders, managing contractors, monitoring progress and signing off completion. Arrange cover for holidays and illness where necessary Help build a sense of community by encouraging and supporting a Social Committee to plan and run social events for all residents. Build and maintain links with residents family members, local authorities; Doctors, Social Workers, Health Authority etc as required and appropriate. Maintain records in line with internal procedures, ensure all data is protected and kept secure at all times. Assist in the sale and re-sale of property via estate agents, make new residents feel welcome and help them settle in; where possible being present to welcome them. Work across your local peer team of Estate Managers for advice and day to day support and travel to team / company meetings on a monthly / annual basis Complete your continuous professional development training and attend all training events/meetings as directed by your Area Manager and Human Resources. Recognise the needs of your team to deliver services appropriately, identifying areas for improvement, setting action plans aligned to the business strategy. Implementing change, manage risks and impact and monitor results. Encourage and promote your employees profile around the development, provide professional advice and guidance to all customers and employees. Encourage and support your team coaching and guiding them through change with developmental impact. Actively work with them to enhance the customer experience for residents. About You You will currently or have previously managed a large team, cross functional team in a customer focused environment and have a passion for providing an exceptional level of customer service at all times. Warm and friendly communication comes naturally to you, and you are able to resolve issues and any complaints effectively to the customers complete satisfaction quickly and efficiently. You have experience of challenging and/or emergency situations and always remain calm and take the necessary actions with a high standard of professionalism. Health and safety is of great importance to you, and you have experience of performing daily checks and keeping accurate records to ensure everything is kept on track. You are self-motivated and pro-active, you enjoy working independently but also enjoy having other supportive colleagues you can build relationships with at regular team meetings. You are IT savvy and are confident in using laptops / tablets and are fluent in the different MS packages. Your ideal role will be a varied one, where you're not stuck behind a desk all day; You enjoy working with people and helping to make a difference to enhance their lifestyle on a day to day basis. About Us FirstPort is the largest and most experienced residential property manager in the UK, employing more than 3,000 colleagues dedicated to looking after peoples' home. Great property management is about more than just bricks and mortar. We recognise and value the contribution our people make to our business and we are committed to ensuring they are skilled and equipped to do the best job they can and that they have the opportunity to realise their full potential. Our Values set out the commitments we have made to deliver excellent service and they inform the relationships that we have with customers and clients. They shape our culture and are used in measuring and rewarding performance. Our Values Friendly - We look out for people's best interests, and show them we care by dealing with them in a warm and friendly manner. Inventive - We're creative and resourceful. We strive to improve what we do and how we do it, so we can provide the best ideas and solutions to look after people, their homes and communities. Respectful - We listen, consult and take on-board people's opinions and needs. We understand the importance of the home and community in people's lives, and act with respect at all times. Skilled - We've the qualifications, experience and take great pride in our work to consistently deliver the highest standards and value for money. We're informed, and we're always building on that knowledge to constantly improve our quality of ser

Job Role: Visiting Development Manager (Ref 1360) Location: Swansea, West Glamorgan Salary: £16,678.26 per annum per annum plus benefits Job Sector: Retirement - Independent Living Hours: Monday to Friday 9am-3pm (30 hours per week) As Visiting Development Manager, you will contribute to our vision of being the UK's favourite property manager by: Ensuring there's a welcoming, friendly and courteous environment within the development Making sure the building is well maintained and safe Being exceptionally organised to stay on top of all the admin that comes with alongside communicating with the customers about upcoming changes, events or works The Visiting Development Manager reports directly into the Area Manager. Main Responsibilities Maintain a high profile around the development / office, ensure our residents are checked within our requirements. In the event of an emergency, call the appropriate response team or authorities. Carry out daily checks ensuring the building is safe and secure, keeping all communal areas, gardens and grounds clean and maintained through effective management of contractors. Be responsible for all works being completed, raising orders, managing contractors, monitoring progress and signing off completion. Encourage and support the formation of a Residents Association, and work with them to enhance the customer experience for residents. Help build a sense of community by encouraging and supporting a Social Committee to plan and run social events for all residents. Build and maintain links with residents family members, local authorities; Doctors, Social Workers, Health Authority etc as required and appropriate. Maintain records in line with internal procedures, ensure all data is protected and kept secure at all times. Assist in the sale and re-sale of property via estate agents, make new residents feel welcome and help them settle in; where possible being present to welcome them. Work across your local peer team of Development Managers for advice and day to day support and travel to team / company meetings on a monthly / annual basis About You You will currently be working within or have experience of a customer service environment and have a passion for providing an exceptional level of customer service at all times, ideally in a face to face environment. Warm and friendly communication comes naturally to you, and you are able to resolve issues and any complaints effectively to the customers complete satisfaction quickly and efficiently. You have experience of challenging and/or emergency situations and always remain calm and take the necessary actions with a high standard of professionalism. Health and safety is of great importance to you, and you have experience of performing daily checks and keeping accurate records to ensure everything is kept on track. You are self-motivated and pro-active, you enjoy working independently but also enjoy having other supportive colleagues you can build relationships with at regular team meetings. You are IT savvy and are confident in using laptops / tablets and are fluent in the different MS packages. Your ideal role will be a varied one, where you're not stuck behind a desk all day; You enjoy working with people and helping to make a difference to enhance their lifestyle on a day to day basis. About Us FirstPort is the UK's leading residential property service provider, caring for 310,000 homes in England, Wales and Scotland, across 5,600 developments. With over four decades of experience and 4,000 employees, FirstPort works with developers, investors, freeholders and over 1,300 Resident Management Companies. Our Values Friendly - We look out for people's best interests, and show them we care by dealing with them in a warm and friendly manner. Inventive - We're creative and resourceful. We strive to improve what we do and how we do it, so we can provide the best ideas and solutions to look after people, their homes and communities. Respectful - We listen, consult and take on-board people's opinions and needs. We understand the importance of the home and community in people's lives, and act with respect at all times. Skilled - We've the qualifications, experience and take great pride in our work to consistently deliver the highest standards and value for money. We're informed, and we're always building on that knowledge to constantly improve our quality of service. Trustworthy - We're always professional, reliable, open and honest. People can depend on us to keep our promises and follow through on our commitments. The Benefits Our customers deserve the best and the same applies to our people. We'll support you with all of the technology, training and support that you need to do your job well. We offer competitive salaries and a range of benefit packages. In addition to the core benefits, we also offer a range of exclusive discounts on extra benefits to help you and your family make the most of your money, safeguard your future and look after your health. Diversity We're committed to promoting diversity at FirstPort and recruit on merit. We will consider applications from job s

Job Role: Visiting Development Manager (Ref 1358) Location: Lymington, Hampshire Salary: £13,342.61 per annum per annum plus benefits Job Sector: Retirement - Independent Living Hours: Monday to Thursday 9.30am-2.30pm and Friday 9am-1pm (30 hours per week) As Visiting Development Manager, you will contribute to our vision of being the UK's favourite property manager by: Ensuring there's a welcoming, friendly and courteous environment within the development Making sure the building is well maintained and safe Being exceptionally organised to stay on top of all the admin that comes with alongside communicating with the customers about upcoming changes, events or works The Visiting Development Manager reports directly into the Area Manager. Main Responsibilities Maintain a high profile around the development / office, ensure our residents are checked within our requirements. In the event of an emergency, call the appropriate response team or authorities. Carry out daily checks ensuring the building is safe and secure, keeping all communal areas, gardens and grounds clean and maintained through effective management of contractors. Be responsible for all works being completed, raising orders, managing contractors, monitoring progress and signing off completion. Encourage and support the formation of a Residents Association, and work with them to enhance the customer experience for residents. Help build a sense of community by encouraging and supporting a Social Committee to plan and run social events for all residents. Build and maintain links with residents family members, local authorities; Doctors, Social Workers, Health Authority etc as required and appropriate. Maintain records in line with internal procedures, ensure all data is protected and kept secure at all times. Assist in the sale and re-sale of property via estate agents, make new residents feel welcome and help them settle in; where possible being present to welcome them. Work across your local peer team of Development Managers for advice and day to day support and travel to team / company meetings on a monthly / annual basis About You You will currently be working within or have experience of a customer service environment and have a passion for providing an exceptional level of customer service at all times, ideally in a face to face environment. Warm and friendly communication comes naturally to you, and you are able to resolve issues and any complaints effectively to the customers complete satisfaction quickly and efficiently. You have experience of challenging and/or emergency situations and always remain calm and take the necessary actions with a high standard of professionalism. Health and safety is of great importance to you, and you have experience of performing daily checks and keeping accurate records to ensure everything is kept on track. You are self-motivated and pro-active, you enjoy working independently but also enjoy having other supportive colleagues you can build relationships with at regular team meetings. You are IT savvy and are confident in using laptops / tablets and are fluent in the different MS packages. Your ideal role will be a varied one, where you're not stuck behind a desk all day; You enjoy working with people and helping to make a difference to enhance their lifestyle on a day to day basis. About Us FirstPort is the UK's leading residential property service provider, caring for 310,000 homes in England, Wales and Scotland, across 5,600 developments. With over four decades of experience and 4,000 employees, FirstPort works with developers, investors, freeholders and over 1,300 Resident Management Companies. Our Values Friendly - We look out for people's best interests, and show them we care by dealing with them in a warm and friendly manner. Inventive - We're creative and resourceful. We strive to improve what we do and how we do it, so we can provide the best ideas and solutions to look after people, their homes and communities. Respectful - We listen, consult and take on-board people's opinions and needs. We understand the importance of the home and community in people's lives, and act with respect at all times. Skilled - We've the qualifications, experience and take great pride in our work to consistently deliver the highest standards and value for money. We're informed, and we're always building on that knowledge to constantly improve our quality of service. Trustworthy - We're always professional, reliable, open and honest. People can depend on us to keep our promises and follow through on our commitments. The Benefits Our customers deserve the best and the same applies to our people. We'll support you with all of the technology, training and support that you need to do your job well. We offer competitive salaries and a range of benefit packages. In addition to the core benefits, we also offer a range of exclusive discounts on extra benefits to help you and your family make the most of your money, safeguard your future and look after your health. Diversity We're committed to promoting diversity at FirstPort and recruit on merit. We will consider

Job Role: Estates Operative (Ref 7246) Location: Halsemere, Surrey Salary: £19,459.44 per annum plus benefits. Hours: Four days on, four off, 7am -7pm from Monday -Sunday (An average of 38.5 hours per week) As a Estate Operative, you will contribute to our vision of being the leading property manager, by: Demonstrating FirstPort values in all aspectsof your work and communication, to develop strong relationships and enhance work quality. Ensuring the development and its individual buildings and common spaces are kept to the highest standard of cleanliness, hygiene and health and safety so they maximise their presentation. Supporting the estate manager with individual customer requests in a polite and professional manner at all times to exceed the customer's expectations. The Estates Operative is supervised by the Estates Manager and reports to Estates Manager About You You will currently be working within or have experience of a customer service environment and have a passion for providing an exceptional level of customer service at all times, ideally in a face to face environment. Warm and friendly communication comes naturally to you, and you are able to resolve issues and any complaints effectively to the customers complete satisfaction quickly and efficiently. You have experience of challenging and/or emergency situations and always remain calm and take the necessary actions with a high standard of professionalism. Health and safety is of great importance to you, and you have experience of performing daily checks and keeping accurate records to ensure everything is kept up to date and fully compliant. You are self-motivated and pro-active, you enjoy working independently but also enjoy having other supportive colleagues you can build relationships with at regular team meetings. Your ideal role will be a varied one, where you're not stuck behind a desk all day; You enjoy working with people and helping to make a difference to enhance their lifestyle on a day to day basis. About Us FirstPort is the UK's leading residential property service provider, caring for 290,000 homes in England, Wales and Scotland, across 5,000 developments. With over four decades of experience and 4,000 employees, FirstPort works with developers, investors, freeholders and over 1,000 Resident Management Companies. Main Responsibilities Provide a high standard of service to the site and our customers. Handle all external and internal calls to the porter's desk in the correct manner. Maintain a diary and log all events as directed by the Estate Manager Ensure the development and its buildings and common areas are professionally cleaned, well presented and maintained. Ensure completion of all health & safety, resident checks and routine duties as per the check sheets. Comply with H&S procedures, potential issues identified / reported. To carry out deep cleaning as and when requested. Report any maintenance issues that may arise to the Estate manager and remedy them upon instruction. To deliver a high standard of service when serving in the Country Club, Bistro & lounge. Liaise with Residents & Guests on Events & Club Activities. Interact and assist with residents and visitors in a professional and friendly manner and relay information to the Estate Manager Carry out weekly fire alarm tests To follow COSHH regulations when using chemicals, record all stock, and report to the Estate Manager stock levels & requirements. Our Values Friendly - We look out for people's best interests, and show them we care by dealing with them in a warm and friendly manner. Inventive - We're creative and resourceful. We strive to improve what we do and how we do it, so we can provide the best ideas and solutions to look after people, their homes and communities. Respectful - We listen, consult and take on-board people's opinions and needs. We understand the importance of the home and community in people's lives, and act with respect at all times. Skilled - We've the qualifications, experience and take great pride in our work to consistently deliver the highest standards and value for money. We're informed, and we're always building on that knowledge to constantly improve our quality of service. Trustworthy - We're always professional, reliable, open and honest. People can depend on us to keep our promises and follow through on our commitments. The Benefits Our customers deserve the best and the same applies to our people. We'll support you with all of the technology, training and su

Job Role: Residential Development Manager (Ref 1330) Location: Rubery, Birmingham Salary: £17,290 plus rent-free accommodation included Job Sector: Retirement - Independent Living Hours: Monday to Friday 9am-5pm (35 hours per week) As Residential Development Manager, you will contribute to our vision of being the UK's favourite property manager by: Ensuring there's a welcoming, friendly and courteous environment within the development Making sure the building is well maintained and safe Being exceptionally organised to stay on top of all the admin that comes with alongside communicating with the customers about upcoming changes, events or works The Residential Development Manager reports directly into the Area Manager. Main Responsibilities Maintain a high profile around the development / office, ensure our residents are checked within our requirements. In the event of an emergency, call the appropriate response team or authorities. Carry out daily checks ensuring the building is safe and secure, keeping all communal areas, gardens and grounds clean and maintained through effective management of contractors. Be responsible for all works being completed, raising orders, managing contractors, monitoring progress and signing off completion. Encourage and support the formation of a Residents Association, and work with them to enhance the customer experience for residents. Help build a sense of community by encouraging and supporting a Social Committee to plan and run social events for all residents. Build and maintain links with resident's family members, local authorities; Doctors, Social Workers, Health Authority etc as required and appropriate.

Job Role: Assistant Estate Manager (Ref 1052) Location: Edenbridge, Kent Salary: £4,133.87 per annum plus benefits Job Sector: Retirement - Assisted Living Hours: Alternate Weekends, Saturday and Sunday 8am-4pm (14 hours per fortnight) As Assistant Estate Manager you will contribute to our vision of being the UK's favourite residential property manager by: Providing an efficient, cost effective management service to our customers Achieving high standards of performance within a team of individuals to create a welcoming, friendly and courteous environment within the development Effectively and professionally manage the development while providing a safe, secure and well maintained environment to customers The Assistant Estate Manager reports to the Estate Manager. Main Responsibilities Maintain a high profile around the development / office, ensure our residents are checked within our requirements. In the event of an emergency, call the appropriate response team or authorities. Carry out daily checks ensuring the building is safe and secure, keeping all communal areas, gardens and grounds clean and maintained through effective management of contractors. Be responsible for all works being completed, raising orders, managing contractors, monitoring progress and signing off completion. Arrange cover for holidays and illness where necessary Help build a sense of community by encouraging and supporting a Social Committee to plan and run social events for all residents. Build and maintain links with residents family members, local authorities; Doctors, Social Workers, Health Authority etc as required and appropriate. Maintain records in line with internal procedures, ensure all data is protected and kept secure at all times. Assist in the sale and re-sale of property via estate agents, make new residents feel welcome and help them settle in; where possible being present to welcome them. Complete your continuous professional development training and attend all training events/meetings as directed by your Estate Manager and Human Resources. About You You will currently be working within or have experience of a customer service environment and have a passion for providing an exceptional level of customer service at all times, ideally in a face to face environment. Warm and friendly communication comes naturally to you, and you are able to resolve issues and any complaints effectively to the customers complete satisfaction quickly and efficiently. You have experience of challenging and/or emergency situations and always remain calm and take the necessary actions with a high standard of professionalism. Health and safety is of great importance to you, and you have experience of performing daily checks and keeping accurate records to ensure everything is kept on track. You are self-motivated and pro-active, you enjoy working independently but also enjoy having other supportive colleagues you can build relationships with at regular team meetings. You are IT savvy and are confident in using laptops / tablets and are fluent in the different MS packages. Your ideal role will be a varied one, where you're not stuck behind a desk all day; You enjoy working with people and helping to make a difference to enhance their lifestyle on a day to day basis. About Us FirstPort is the UK's leading residential property service provider, caring for 310,000 homes in England, Wales and Scotland, across 5,600 developments. With over four decades of experience and 4,000 employees, FirstPort works with developers, investors, freeholders and over 1,300 Resident Management Companies. Our Values Friendly - We look out for people's best interests, and show them we care by dealing with them in a warm and friendly manner. Inventive - We're creative and resourceful. We strive to improve what we do and how we do it, so we can provide the best ideas and solutions to look after people, their homes and communities. Respectful - We listen, consult and take on-board people's opinions and needs. We understand the importance of the home and community in people's lives, and act with respect at all times. Skilled - We've the qualifications, experience and take great pride in our work to consistently deliver the highest standards and value for money. We're informed, and we're always building on that knowledge to constantly improve our quality of service. Trustworthy - We're always professional, reliable, open and honest. People can depend on us to keep our promises and follow through on our commitments. The Benefits Our customers deserve the best and the same applies to our people. We'll support you with all of the technology, training and support that you need to do your job well. We offer competitive salaries and a range of benefit packages. In addition to the core benefits, we also offer a range of exclusive discounts on extra benefits to help you and your family make the most of your money, safeguard your future and look after your health. Diversity We're committed to promoting diversity at FirstPort and recruit on merit. We will consider applications from job share applicants. Ready to Apply? Click the below apply button to start your application for this role. We will ask you to upload your CV and answer a few questions. You may also be asked to complete verbal and nu

Job Role: Housekeeper & Server (Ref 6342) Location: Edenbridge, Kent Salary: £8,339.76 per annum plus benefits Job Sector: Retirement - Assisted Living Hours: Tuesday, Thursday and Friday 9am-3.30pm (18 hours per week) As Housekeeper & Server, you will contribute to our vision of being the UK's favourite property manager by: Providing an efficient, housekeeping service to our customers within their individual homes and to the communal areas of the development Serving meals to the resident's tables following procedures in a courteous and friendly manner The Housekeeper & Server reports to the Head Housekeeper and the Estate Manager. About You You will currently be working within or have experience of housekeeping or serving customers within a team environment and have a passion for providing an exceptional level of customer service at all times. To approach tasks you are able to be organised and prioritise so you can meet time deadlines on an on-going basis. With this you are also punctual, reliable and have excellent attention to detail. You have experience of emergency situations and always remain calm to take the necessary actions with a high standard of professionalism. Your ideal role will be a varied one, where you're not stuck behind a desk all day; You enjoy working with people and helping to make a difference to enhance their lifestyle on a day to day basis. About Us FirstPort is the UK's leading residential property service provider, caring for 290,000 homes in England, Wales and Scotland, across 5,000 developments. With over four decades of experience and 4,000 employees, FirstPort works with developers, investors, freeholders and over 1,000 Resident Management Companies. Main Responsibilities Vacuum, dust and spot clean all common areas, hallways and patios, paying special attention to the main entry area. Specific items to check are carpets, plants, pictures, railings, windows and light fixtures. Servicing of customers' apartments, which includes, general household cleaning duties, the changing of bed and bath linens and the removal of sealed rubbish bags if requested. Deep clean communal areas and apartments as needed. Serving meals to customer's table or apartments following Assisted Living procedures. Clearing of dishes from tables and wash tables and chairs. Follow sanitation and safety procedures. Complete any other tasks as required by our customers following appropriate training guidelines. Our Values Friendly - We look out for people's best interests, and show them we care by dealing with them in a warm and friendly manner. Inventive - We're creative and resourceful. We strive to improve what we do and how we do it, so we can provide the best ideas and solutions to look after people, their homes and communities. Respectful - We listen, consult and take on-board people's opinions and needs. We understand the importance of the home and community in people's lives, and act with respect at all times. Skilled - We've the qualifications, experience and take great pride in our work to consistently deliver the highest standards and value for money. We're informed, and we're always building on that knowledge to constantly improve our quality of service.

Job Role: Area Manager (Ref 6387) Location: Norfolk Job Sector: Retirement Hours: 35 per week As area manager you will contribute to our vision of being the UK's favourite residential property manager by: Proving a high standards of performance within a team of individuals to create a welcoming, friendly and courteous environment for our residents. Being passionate about delivering consistently high standards of customer service. Ensuring the buildings are well maintained for the landlord as our customer; and that as a business we can demonstrate full compliance with our statutory obligations and our own systems. The area manager reports to the regional manager and has a team of up to 30 direct reports. About You You are passionate about providing excellent customer service at all times and this will have been demonstrated through a proven track record. You may already work within the property sector, such experience and knowledge is desired but not essential. As an experienced people manager, you will be an inspirational leader with who has lead teams to deliver operational excellence across a number of KPI's. You will be energetic and enthusiastic with a leading and coaching mentality. An excellent and effective communicator with the ability to negotiate and influence with all customers and stakeholders which you demonstrate through your ability to connect with everyone you come into contact with. Your verbal and written skills will be of a high standard. You will be commercial thinking and resolution focused with the ability to be flexible and creative in approach. You will also be able to work across functions to reach the best solutions for all challenges. Your ideal role will be a varied one, where you're not stuck behind a desk all day; You enjoy working with people, driving performance and ultimately delivering the highest level of service for our residents. About Us FirstPortis the UK's leading residential property service provider, caring for 310,000 homes in England, Wales and Scotland, across 5,600 developments. With over four decades of experience and 4,000 employees, FirstPort works with developers, investors, freeholders and over 1,300 Resident Management Companies. Main Responsibilities Set and lead by example, by championing the Company values, the Customer principles and the Code of Business Conduct. Carry out risk assessments and set action plans for remedial works ensuring that these are a priority enabling an efficient and cost effective resolution. Implement change, manage risks and impact and monitor results. Encourage innovation and continuous improvement from individuals. Provide professional advice and guidance to all customers and employees. Act as an ambassador for the business at all times, delivering an exceptional level of service to all our customers. Encourage and support your team coaching and guiding them through change with developmental impact. Actively work with them to enhance the customer experience for residents. Whilst managing a portfolio of properties you will undertake site management visits monthly in line with company guidelines. You will ensure thorough quality control inspections are carried out regarding employee performance, administrative records, development services, communal grounds, Resident social activities/welfare, development maintenance, and cleanliness. You will deal with technical issues and liaise with support departments when pr

Job Role: Retirement Development Manager (Ref 6779) Location: Bournemouth, Dorset Salary: £6,115 per annum plus benefits Job Sector: Freemont Retirement - A FirstPort Company Hours: Monday, Wednesday and Friday 9am-1pm (12 hours per week) As Retirement Development Manager you will be: Proving an efficient and professional service to our residents by ensuring the development is a safe and comfortable environment for them to enjoy. Delivering a high standard of customer service to our residents by following company procedures and industry best practice at all times Maintaining high standards of health & Safety throughout the development The Retirement Development Manager reports to the Property Manager. Main Responsibilities Maintain a high level of availability to residents, and ensure that daily checks of resident welfare are undertaken. Provide a responsive approach being friendly and approachable at all times In the event of an emergency, contact the appropriate persons and informing next of kin. Build and maintain links with local authorities; doctors, social workers, health authority, etc. which may assist residents. Work closely with residents associations, where applicable, to ensure needs are met as far as practical in liaison with the Property Manager and Head Office. Encourage the setting up and participation of a Social Committee and help residents arrange events as and when requested. Escort prospective purchasers to view properties, providing them with information on how the development operates and information concerning Freemont Property Managers Limited. Where appropriate report to the Property Manager any doubts on the suitability of any prospective resident. Ensure all equipment and services are maintained to a high standard and regular services and maintenance are undertaken and complete and maintain associated records. Liaise with local contractors to ensure works are completed to a high standard while obtaining the best value for money for our residents Carry out a wide variety of administrative tasks, including a daily diary of events on the development and ensure notice boards and communication to residents is kept up to date. Undertake additional training and development to increase your personal skills in managing a development. What you'll be responsible for Health and Safety - ensure Health & Safety records and checks are being adhered to in a timely manner Development Budgets - you will have a good understanding of the budget for your developments and be able to answer queries from residents Maintenance - Placing works orders with local contractors About You You will have experience of working within a customer service environment and have a passion for providing an exceptional level of customer service at all times, ideally within a residential environment. You will have good knowledge or experience of Health & Safety, and will be able to identify issues within a building. An excellent and effective communicator with the ability to explain complex issues, you will also be able to communicate diplomatically in challenging situations, remaining calm, and showing empathy. You will be able to make measured decisions when working under pressure, finding successful resolutions to challenging issues. You will have great administration and IT skills, and be confident in learning new systems. You will be able to demonstrate good written and verbal communication skills, and be able to develop good relationships wit

Job Role: Visiting Development Manager (Ref 6672) Location: Harrow, London Salary: £10,691.20 per annum plus benefits Job Sector: Retirement - Independent Living Hours: Mon - Fri 09:00 - 13:00 (20 hours per week) As Visiting Development Manager, you will contribute to our vision of being the UK's favourite property manager by: Ensuring there's a welcoming, friendly and courteous environment within the development Making sure the building is well maintained and safe Being exceptionally organised to stay on top of all the admin that comes with alongside communicating with the customers about upcoming changes, events or works The Visiting Development Manager reports directly into the Area Manager. About You You will currently be working within or have experience of a customer service environment and have a passion for providing an exceptional level of customer service at all times, ideally in a face to face environment. Warm and friendly communication comes naturally to you, and you are able to resolve issues and any complaints effectively to the customers complete satisfaction quickly and efficiently. You have experience of challenging and/or emergency situations and always remain calm and take the necessary actions with a high standard of professionalism. Health and safety is of great importance to you, and you have experience of performing daily checks and keeping accurate records to ensure everything is kept on track. You are self-motivated and pro-active, you enjoy working independently but also enjoy having other supportive colleagues you can build relationships with at regular team meetings. You are IT savvy and are confident in using laptops / tablets and are fluent in the different MS packages. Your ideal role will be a varied one, where you're not stuck behind a desk all day; You enjoy working with people and helping to make a difference to enhance their lifestyle on a day to day basis. About Us FirstPort is the UK's leading residential property service provider, caring for 290,000 homes in England, Wales and Scotland, across 5,000 developments. With over four decades of experience and 4,000 employees, FirstPort works with developers, investors, freeholders and over 1,000 Resident Management Companies. Main Responsibilities Maintain a high profile around the development / office, ensure our residents are checked within our requirements. In the event of an emergency, call the appropriate response team or authorities. Carry out daily checks ensuring the building is safe and secure, keeping all communal areas, gardens and grounds clean and maintained through effective management of contractors. Be responsible for all works being completed, raising orders, managing contractors, monitoring progress and signing off completion. Encourage and support the formation of a Residents Association, and work with them to enhance the customer experience for residents. Help build a sense of community by encouraging and supporting a Social Committee to plan and run social events for all residents. Build and maintain links with residents family members, local authorities; Doctors, Social Workers, Health Authority etc as required and appropriate. Maintain records in line with internal procedures, ensure all dat