Anonymous

We're working with an established organisation that is looking to strengthen its digital marketing function with the appointment of an experienced CRM Automation Manager . This is a confidential opportunity, with further information about the organisation available during the recruitment process. The role will suit someone who enjoys combining marketing technology, automation, data and customer journeys to improve engagement and generate stronger commercial results. The role You'll take ownership of marketing automation activity across prospect and customer journeys, ensuring campaigns are well planned, effectively executed and continually optimised. You'll work closely with marketing, sales, digital and other internal stakeholders to improve lead management, customer engagement and overall marketing performance. Key responsibilities Manage and optimise automated marketing campaigns and customer journeys. Develop nurture programmes across key prospect and customer touchpoints. Monitor campaign performance and identify opportunities for improvement. Use automation and emerging technology to improve lead management and engagement. Produce regular performance reporting against agreed targets. Plan and implement testing programmes to improve campaign performance. Develop automated communication across multiple customer touchpoints and channels. Improve the quality and effectiveness of leads passed to commercial teams. Work with internal stakeholders to improve customer engagement and retention. Regularly review and maintain marketing data, ensuring strong data quality and segmentation. Support the development of integrations between marketing, CRM and other business systems. Identify opportunities to improve processes through automation and technology. Keep up to date with developments across marketing technology and automation. Work with senior marketing stakeholders to support wider growth objectives. About you We're looking for someone with strong experience in marketing automation and campaign management , ideally within a commercially focused environment. You'll need: Strong hands-on experience across marketing automation and CRM technology. Experience managing automated customer and prospect journeys. Good understanding of lead scoring, segmentation and attribution. Experience working with CRM and marketing technology integrations. Strong analytical skills and a data-led approach to decision making. Experience using testing and optimisation to improve campaign performance. An interest in AI and emerging marketing technology. Excellent stakeholder management and communication skills. Strong attention to detail and organisational skills. A proactive approach with the confidence to challenge existing processes and suggest new ideas. The ability to manage multiple priorities and deliver against deadlines. What's on offer Salary up to £50,000 Manchester location Monday-Friday, 9am-5:30pm Competitive holiday allowance Pension Healthcare and wellbeing support Life assurance Employee discounts and lifestyle benefits Flexible wellbeing and employee support initiatives Opportunities to develop and influence the wider marketing function This is a confidential appointment, so further details about the organisation will be provided to suitable candidates during the recruitment process. The Portfolio Group are acting on behalf of our client in recruiting for this position.

Head of Customer Service - £70,000 + Benefits - Birmingham Hybrid (3 days office, 2 days home) Are you ready to lead a customer experience function where your decisions directly impact loyalty, retention and growth? Can you transform customer service into a function that delivers outstanding experiences while driving commercial results? We are working with a growing organisation looking for an experienced Head of Customer Service to lead their customer operation and shape the next stage of their customer experience strategy. This is a senior leadership role for someone who understands that great customer service goes beyond resolving issues it builds trust, protects revenue and creates long-term customer relationships. The role You will take ownership of the customer service strategy and operation, leading a customer-focused leadership team and overseeing a multi-channel environment covering phone, email, live chat, social media and aftercare. You will improve service performance, develop operational excellence and ensure customers receive a consistent, high-quality experience at every touchpoint. You will also manage outsourced service partnerships, ensuring strong governance, performance management and seamless delivery. Key Responsibilities Develop and deliver a customer service strategy aligned with business growth Lead, coach and develop high-performing service teams Improve customer satisfaction, quality and first-contact resolution Use data and customer insight to identify improvements and opportunities Own service reporting, KPIs and operational performance Manage complex complaints and customer escalations Improve processes to reduce customer effort and increase efficiency Build strong relationships across the wider business and external partners About You You will have: Proven experience leading senior customer service or contact-centre operations Experience managing multi-channel customer environments and outsourced partners Strong knowledge of customer experience, complaints and retention strategies Experience using data, technology and reporting to drive improvements Commercial awareness with the ability to balance customer outcomes and business goals Strong leadership skills with the ability to influence senior stakeholders Experience within retail, ecommerce, luxury, hospitality or another customer-focused sector would be beneficial. The Benefits Hybrid working Flexible hours 25 days holiday plus bank holidays Private healthcare and wellbeing benefits Birthday day off Enhanced family leave Cycle to work scheme Employee discounts and rewards If you are looking for a role where you can shape customer strategy, develop teams and make a measurable impact, we would love to hear from you.