Residential Management Group (RMG)

Residential Management Group (RMG), a market leading Property Management Company is looking for a Property Manager, experienced within block/estate management, as we manage small and large blocks and estates for RMC (Resident Management Companies), L&T (Landlord & Tenant) and Developers. This is a great career opportunity to join a large, organically growing, market leading managing agent. You'll be working alongside an experienced and supportive team of property management professionals, led by a highly experienced senior management team. We also have superb systems, robust processes, and specialist back-office support teams, so when you join us as a Property Manager , you're equipped with the best support to deliver a property management service that is second to none. Where will you be located? Working sited based and at our offices in Hoddesdon, you'll be conveniently located to visit your developments across Kent and surrounding areas, and spend one day every week (Monday) at our Office in Hoddesdon (EN11) What are some of the tasks you will be doing? Managing an established residential portfolio of blocks and estates, you will utilise your sound knowledge of the Building Safety Act, the governance around property management and your experience of managing Higher Risk Buildings, complex developments, overseeing cladding remediation. You will Carry out and monitor services required, in line with the service level agreement with contractors and the terms of the lease. Construct the appropriate budget (for the Landlord to sign off) and monitor the collection of Service Charges to fund necessary works. Lead on meetings with the RMC Directors, Residents' Association and Developers etc. in line with the service level agreement and statutory requirements. Be aware of the Compliance, Health & Safety and M & E requirements of Residential Management and that your sites are fully compliant. Ensure a fully documented audit trail for site visits; meetings (formal and informal) Ensure maintenance is identified and carried out as promptly as possible to reduce the risk of further damage. Ensure all consultation procedures are followed. Review lease requirements for major works and ensure section 20 notices are served and a major works programme are in place. What are we looking for? Block/Estate Property Management experience in a previous Property Manager role The ability to understand leases, service charge budgeting and associated legislation. Sound knowledge of the Building Safety Act, with experience of managing Higher Risk Buildings and complex sites The ability to build and maintain key relationships both internally and externally. Good attention to detail, comfortable with excel and picking out financial details, Section 20, great customer service skills. Excellent organisational skills Confident, with a customer centric mindset A full UK driving licence and car What does RMG have offer you? You'll not only be joining a thriving market leader where you'll benefit from working alongside the best in the industry, you'll also receive a superb package of company benefits including: 27 days holiday plus all Bank Holidays Free Healthcare cashback Plan (re-claiming for things like optical treatment (plus an optical discount voucher) and dental care, physiotherapy and GP Charges - plus more! (all to a generous fixed amount), plus 24/7 access to remote GP Services Sponsorship for study and professional qualifications (up to 4 study days) Pension scheme (matched up to 7%) and Life assurance (4 x annual salary) As part of Places for People Group (RMG's parent company), you will have access to Our Place Rewards, where you can choose from a huge range of shopping discounts, instore vouchers and reloadable e-cards, earn cashback on on-line purchases and take advantage of many exclusive offers! About Us Join the RMG family and join one of the largest and most respected property management companies with a portfolio spanning over 144,000 households across the UK. We offer a range of job opportunities, from property management, finance, customer services, and everything in between, which makes us a great place to work. And it doesn't stop there. Every one of our employees has the opportunity to learn, develop and grow in their chosen career pathway and reach their potential. What's next? If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us. As part of our commitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided they meet the essential criteria for the role. If you would like to be considered under this scheme, please indicate this in your application. We are dedicated to creating a supportive and accessible recruitment process for all. We are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments to support your application or interview experience, please let us know. We're happy to work with you to ensure you have the opportunity to perform at your best. If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on . If you are a recruitment agency please note we operate a PSL and do not take cold calls Safeguarding At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment. By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities

Residential Management Group (RMG), a market leading Property Management Company is looking for a Property Manager, experienced within block/estate management, as we manage small and large blocks and estates for RMC (Resident Management Companies), L&T (Landlord & Tenant) and Developers. This is a great career opportunity to join a large, organically growing, market leading managing agent. You'll be working alongside an experienced and supportive team of property management professionals, led by a highly experienced senior management team. We also have superb systems, robust processes, and specialist back-office support teams, so when you join us as a Property Manager , you're equipped with the best support to deliver a property management service that is second to none. Where will you be located? Working sited based and and out of our Offices in Northwich (CW9 7LN), you'll be conveniently located to visit your developments in across, Manchester, Greater Manchester and surrounding areas What are some of the tasks you will be doing? Managing an established residential portfolio of blocks and estates, you will utilise your sound knowledge of the Building Safety Act, the governance around property management and your experience of managing Higher Risk Buildings, complex developments, overseeing cladding remediation. You will Carry out and monitor services required, in line with the service level agreement with contractors and the terms of the lease. Construct the appropriate budget (for the Landlord to sign off) and monitor the collection of Service Charges to fund necessary works. Lead on meetings with the RMC Directors, Residents' Association and Developers etc. in line with the service level agreement and statutory requirements. Be aware of the Compliance, Health & Safety and M & E requirements of Residential Management and that your sites are fully compliant. Ensure a fully documented audit trail for site visits; meetings (formal and informal) Ensure maintenance is identified and carried out as promptly as possible to reduce the risk of further damage. Ensure all consultation procedures are followed. Review lease requirements for major works and ensure section 20 notices are served and a major works programme are in place. What are we looking for? Block/Estate Property Management experience in a previous Property Manager role The ability to understand leases, service charge budgeting and associated legislation. Sound knowledge of the Building Safety Act, with experience of managing Higher Risk Buildings and complex sites The ability to build and maintain key relationships both internally and externally. Good attention to detail, comfortable with excel and picking out financial details, Section 20, great customer service skills. Excellent organisational skills Confident, with a customer centric mindset A full UK driving licence and car What does RMG have offer you? You'll not only be joining a thriving market leader where you'll benefit from working alongside the best in the industry, you'll also receive a superb package of company benefits including: 27 days holiday plus all Bank Holidays Free Healthcare cashback Plan (re-claiming for things like optical treatment (plus an optical discount voucher) and dental care, physiotherapy and GP Charges - plus more! (all to a generous fixed amount), plus 24/7 access to remote GP Services Sponsorship for study and professional qualifications (up to 4 study days) Pension scheme (matched up to 7%) and Life assurance (4 x annual salary) As part of Places for People Group (RMG's parent company), you will have access to Our Place Rewards, where you can choose from a huge range of shopping discounts, instore vouchers and reloadable e-cards, earn cashback on on-line purchases and take advantage of many exclusive offers! About Us Join the RMG family and join one of the largest and most respected property management companies with a portfolio spanning over 144,000 households across the UK. We offer a range of job opportunities, from property management, finance, customer services, and everything in between, which makes us a great place to work. And it doesn't stop there. Every one of our employees has the opportunity to learn, develop and grow in their chosen career pathway and reach their potential. What's next? If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us. As part of our commitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided they meet the essential criteria for the role. If you would like to be considered under this scheme, please indicate this in your application. We are dedicated to creating a supportive and accessible recruitment process for all. We are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments to support your application or interview experience, please let us know. We're happy to work with you to ensure you have the opportunity to perform at your best. If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on . If you are a recruitment agency please note we operate a PSL and do not take cold calls Safeguarding At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment. By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities

We are seeking a proactive and skilled Maintenance Operative to join our Technical Services Team at Chelsea Creek (SW6 2FS). You will play a key role in maintaining the high standards and aesthetics of this prestigious development, ensuring communal areas remain safe, functional, and welcoming for all residents. Key Responsibilities Carry out monthly water and electric meter readings for landlord supplies, recording and submitting results to the Senior Property Manager. Conduct monthly (or as required) fire defence and lighting system testing. Replace lighting in communal areas, including car parks. Undertake project work as set and agreed with your line manager. Complete cyclical building redecorations and general maintenance tasks. Maintain high standards of health and safety at all times. Perform other duties as required by supervisors or management to support the smooth running of the development. Essential: Prior experience working in a multi-trade operative role or as a caretaker/handyman IT skills, including a good understanding of Excel. Dry wall and decorating skills. Ability to prioritise work tasks and manage time effectively. Capable of performing physically demanding tasks. What does RMG have to offer you? 27 days holiday plus all Bank Holidays Option to buy/sell up to 5 days annual leave each holiday year Life Assurance Cover Free Healthcare cashback Plan (re-claiming for things like optical treatment (plus an optical discount voucher) and dental care, physiotherapy and GP Charges - plus more! (all to a generous fixed amount), plus 24/7 access to remote GP Services Sponsorship for study and professional qualifications (up to 4 study days) Pension scheme (matched up to 7%) and Life assurance (4 x annual salary) As part of Places for People Group (RMG's parent company), you will have access to Our Place Rewards, where you can choose from a huge range of shopping discounts, instore vouchers and reloadable e-cards, earn cashback on on-line purchases and take advantage of many exclusive offers! What's next? If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us. As part of our commitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided they meet the essential criteria for the role. If you would like to be considered under this scheme, please indicate this in your application. We are dedicated to creating a supportive and accessible recruitment process for all. We are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments to support your application or interview experience, please let us know. We're happy to work with you to ensure you have the opportunity to perform at your best. If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on . If you are a recruitment agency please note we operate a PSL and do not take cold calls Safeguarding At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment. By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities

We're looking for a dynamic and experienced Finance Support Manager to lead a regional team of client finance professionals. This role is key to delivering a professional, compliant service to our clients and customers, supporting business retention and operational excellence. Where will I be working? This is a full-time office based role working at our offices in Hoddesdon (EN11 0DR) What you'll be doing: Leading and managing client account functions across a high-volume, multi-function environment. Making decisions both independently and collaboratively to drive performance. Ensuring compliance with legislative requirements and industry best practices. Delivering excellent customer service and meeting internal and external service levels. Achieving financial targets and reporting on current and future planning. Developing and retaining a highly skilled finance team. What we're looking for: A strong people manager within Finance, with proven experience managing between 5 and 10 direct reports. Excellent communication skills and a commitment to high-quality customer service. High attention to detail with strong time management and organisational skills. Experience in high-volume finance processes and team leadership. Intermediate proficiency in Microsoft Excel, Word, and Outlook. Knowledge of the property management industry and experience in process development and business change (preferred). What does RMG have offer you? You'll not only be joining a thriving market leader where you'll benefit from working alongside the best in the industry, you'll also receive a superb package of company benefits including: 27 days holiday plus all Bank Holidays Free Healthcare cashback Plan (re-claiming for things like optical treatment (plus an optical discount voucher) and dental care, physiotherapy and GP Charges - plus more! (all to a generous fixed amount), plus 24/7 access to remote GP Services Sponsorship for study and professional qualifications (up to 4 study days) Pension scheme (matched up to 7%) and Life assurance (4 x annual salary) As part of Places for People Group (RMG's parent company), you will have access to Our Place Rewards, where you can choose from a huge range of shopping discounts, instore vouchers and reloadable e-cards, earn cashback on on-line purchases and take advantage of many exclusive offers! What's next? If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us. As part of our commitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided they meet the essential criteria for the role. If you would like to be considered under this scheme, please indicate this in your application. We are dedicated to creating a supportive and accessible recruitment process for all. We are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments to support your application or interview experience, please let us know. We're happy to work with you to ensure you have the opportunity to perform at your best. If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on . If you are a recruitment agency please note we operate a PSL and do not take cold calls Safeguarding At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment. By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities

Job Purpose: The Estate Operative Department is responsible for waste management and cleanliness of the development. This includes carpark maintenance and upkeep of communal areas to ensure Grand Union (Wembley HA0) remains a pleasant and high-standard place to live for all residents. Rota: Tuesday to Saturday (Sunday and Monday off) - 35 hours per week (either 7 AM - 3 PM or 8 AM - 4 PM) Main Duties: Resolve problems and adhere to health and safety guidelines, SOPs, and Risk Assessments. Work collaboratively with other contractors or maintenance workers. Be resourceful, self-motivated, and flexible. Physically strong and capable of working with machinery or moving heavy equipment. Work individually as well as part of a team. Good communication skills. General knowledge of machinery, Bin Tug, Compactor, Bailer, Sweepers, and other items used in waste collection and maintenance cleaning. Specific Duties: Move metal/plastic bins on and off trailers. Clear or clean general areas as directed by Supervisor/Management. Disassemble, move, and shift furniture or equipment. Empty residential bulk waste. Drive Tug (if in possession of a full driving license) and inform the Development Manager if you have a full license. Wash down carparks and clear away cobwebs and litter as directed. Jet wash hard surfaces, carparks, main footpaths, and podiums. Work in the compactor room on the bailer and compactor. Remove rubbish by litter picking, emptying communal bins, and wiping down surfaces. Sweep out block bin rooms daily and ensure the area is clean and tidy. Wash down block bin rooms once a week to maintain high standards. Unblock bin chutes as directed. Maintain property exterior throughout different seasons, including using rock salt for icy or snowy conditions. Essential Requirements: Previous experience in estates/cleaning/caretaker role A full UK drivers license and access to own vehicle What does RMG have offer you? You'll not only be joining a thriving market leader where you'll benefit from working alongside the best in the industry, you'll also receive a superb package of company benefits including: 27 days holiday plus all Bank Holidays Free Healthcare cashback Plan (re-claiming for things like optical treatment (plus an optical discount voucher) and dental care, physiotherapy and GP Charges - plus more! (all to a generous fixed amount), plus 24/7 access to remote GP Services Sponsorship for study and professional qualifications (up to 4 study days) Pension scheme (matched up to 7%) and Life assurance (4 x annual salary) As part of Places for People Group (RMG's parent company), you will have access to Our Place Rewards, where you can choose from a huge range of shopping discounts, instore vouchers and reloadable e-cards, earn cashback on on-line purchases and take advantage of many exclusive offers! About Us Join the RMG family and join one of the largest and most respected property management companies with a portfolio spanning over 144,000 households across the UK. We offer a range of job opportunities, from property management, finance, customer services, and everything in between, which makes us a great place to work. What's next? If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us. If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on . If you are a recruitment agency please note we operate a PSL and do not take cold calls At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment. By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.

Are you an experienced finance professional with a passion for service charge accounting and technical reconciliations? Join our Property Finance team at RMG as a Senior Technical Accountant in our key clients team and play a key role in supporting operational teams across the region. Where will I be working? This is a hybrid role working 3 days a week at our offices in Hoddesdon (EN11 0DR) and 2 days at home What you'll be doing: Preparing annual service charge accounts and liaising with operational teams and external accountants. Calculating voids on semi-complete developments and VAT liabilities on VAT-elected sites. Managing RTM financial handovers and reconciling financial positions on appointment. Supporting sites impacted by cladding or BSA with financial reconciliations. Providing day-to-day finance support across the region. What we're looking for: Prior experience in service charge accounts or financials. Strong communication skills and a customer-focused approach. High attention to detail with excellent time management and organisational skills. Intermediate proficiency in Microsoft Excel, Word, and Outlook. Studying towards a professional accountancy qualification (AAT/ACCA/CIMA). What does RMG have offer you? You'll not only be joining a thriving market leader where you'll benefit from working alongside the best in the industry, you'll also receive a superb package of company benefits including: 27 days holiday plus all Bank Holidays Free Healthcare cashback Plan (re-claiming for things like optical treatment (plus an optical discount voucher) and dental care, physiotherapy and GP Charges - plus more! (all to a generous fixed amount), plus 24/7 access to remote GP Services Sponsorship for study and professional qualifications (up to 4 study days) Pension scheme (matched up to 7%) and Life assurance (4 x annual salary) As part of Places for People Group (RMG's parent company), you will have access to Our Place Rewards, where you can choose from a huge range of shopping discounts, instore vouchers and reloadable e-cards, earn cashback on on-line purchases and take advantage of many exclusive offers! What's next? If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us. If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on . If you are a recruitment agency please note we operate a PSL and do not take cold calls At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment. By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.

Are you detail-oriented, organised, and confident using Excel-especially VLOOKUPs? We're looking for a proactive Administration Support Officer to join our compliance team at Residential Management Group and help ensure regulatory legal requirements are met efficiently and accurately. Working Hours 37.5 hours per week - a 7.5 hour shift between 8 AM and 6 PM - we offer flexible working hours around these times Where will I be working? You will be based at our offices in Northwich, CW9 7LN. This is a hybrid role consisting of 4 days per week in the office and 1 from home. Initially you will be asked to work 5 days per week in the office until training is completed About the Role As a key member of the Compliance team, you'll be responsible for: Administering regulatory legal instructions and updating internal databases. Monitoring supplier performance against SLAs and ensuring timely reporting. Using Excel (including VLOOKUPs) to manage and analyse compliance data. Responding to internal and external compliance queries with clarity and professionalism. Supporting the resolution of non-compliance issues to reduce risk to the company and clients. What We're Looking For Intermediate Excel skills - you should be confident using functions like VLOOKUP to manage and interpret data. Strong attention to detail and excellent time management. Confident communicator with a customer-focused approach. Ability to work independently and collaboratively. Proficiency in Microsoft Word and Outlook. Desirable Experience in the property management industry. Basic understanding of compliance processes. What does RMG have to offer you? 27 days holiday plus all Bank Holidays Option to buy/sell up to 5 days annual leave each holiday year Life Assurance Cover Free Healthcare cashback Plan (re-claiming for things like optical treatment (plus an optical discount voucher) and dental care, physiotherapy and GP Charges - plus more! (all to a generous fixed amount), plus 24/7 access to remote GP Services Sponsorship for study and professional qualifications (up to 4 study days) Pension scheme (matched up to 7%) and Life assurance (4 x annual salary) As part of Places for People Group (RMG's parent company), you will have access to Our Place Rewards, where you can choose from a huge range of shopping discounts, instore vouchers and reloadable e-cards, earn cashback on on-line purchases and take advantage of many exclusive offers! What's next? If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us. As part of our commitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided they meet the essential criteria for the role. If you would like to be considered under this scheme, please indicate this in your application. We are dedicated to creating a supportive and accessible recruitment process for all. We are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments to support your application or interview experience, please let us know. We're happy to work with you to ensure you have the opportunity to perform at your best. If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on . If you are a recruitment agency please note we operate a PSL and do not take cold calls Safeguarding At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment. By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities

Join the RMG family and join one of the largest and most respected property management companies with a portfolio spanning over 144,000 households across the UK. RMG is growing and its Customer Service Contact Centre has exciting opportunities for Customer Service Advisors, to join our supportive team based in Northwich. As a Customer Service Advisor, you will join a friendly team of established and supportive Customer Service colleagues and become the voice of RMG. You'll be confident building rapport with our customers, answering a variety of queries relating to their properties and accounts. Important Dates for Applicants We're excited to welcome new talent to our team! Successful candidates will begin their journey with us on Monday, 3rd November 2025. Please note: Due to our structured and comprehensive training schedule, no holidays or appointments can be taken within your first month to ensure you don't miss any valuable training and you're able to put into practice what you have learnt. Once you finish training, the support and learning doesn't end there. We have a designated coach and your Team Leader, and you will have a 1-2-1 each month, alongside regular coaching and feedback to discuss your needs and provide valuable support and advice to help you develop in your role and increase your confidence. The support we offer our people is second to none and we will embrace you as one of the team from the moment you step through our door. More about your role You will be responding to inbound customer contacts/queries (via phone, email, WhatsApp or online chat) providing advice, guidance and services/solutions to meet customer needs. You will also ensure all transactions with customers are accurately recorded on our industry leading system (Salesforce) and process all documentation resulting from customer contacts ensuring information is passed to colleagues to action. You will regularly support other areas of the business with various projects. What hours will you be working? Our Customer Service Centre is a 24/7 operation to ensure we're always available to respond to customer's queries. The shift pattern is on a 4 week rotation, starting with 8-4pm, 9-5pm, 10-6pm and then 12-8pm. Every 4 weeks you will work a weekend shift and have days off in lieu on the week prior and after. For more information, please download our job profile available on our website. More about you We're looking for self-motivated people with a positive attitude. Previous customer service experience is beneficial but not essential, we are looking for the people with the right skills and attitude, you can really forge a career within RMG. It's a given you will be a great communicator, be able to demonstrate empathy and be happy to go out of your way to help both customers and colleagues. Ideally, we're looking for First class customer service skills, where providing a great service just comes naturally to you! Excellent communication skills both written and verbal Able to carry out instructions quickly and accurately and the confidence to ask if unsure Good organisational skills with the ability to work to deadlines Benefits We are a large diverse and ambitious business, which will give you all the challenge you could wish for. We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include: 27 days holiday plus Bank Holidays Free onsite parking Potential to earn Bonus Fantastic reward and recognition scheme that recognises exceptional customer service Career Development and extensive opportunities to progress Free Healthcare cashback Plan (re-claiming for things like optical treatment dental care, physiotherapy and GP Charges - plus more! (all to a generous fixed amount), plus 24/7 access to remote GP Services amongst other support and advice lines including mental health and financial support Access to many discounts and money saving schemes including smart tech and cycle-to-work incentives A comprehensive induction / training period - so you know you will be confident when speaking with customers What's next? If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us. As part of our commitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided they meet the essential criteria for the role. If you would like to be considered under this scheme, please indicate this in your application. We are dedicated to creating a supportive and accessible recruitment process for all. We are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments to support your application or interview experience, please let us know. We're happy to work with you to ensure you have the opportunity to perform at your best. If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on . If you are a recruitment agency please note we operate a PSL and do not take cold calls Safeguarding At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment. By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities

RMG is growing, and our 24/7 Customer Service Centre has exciting opportunities for Night Shift Customer Service Advisors to join our supportive team based in Northwich. As a Night Shift Customer Service Advisor, you'll become the voice of RMG during our Out of Hours service. You'll be confident handling a variety of customer queries, including emergency situations, and providing calm, professional support. You'll also respond to emails and carry out administrative tasks, making this a varied and rewarding role. What will I be doing day to day? Respond to inbound customer contacts (primarily phone and email) during the night shift, providing advice, guidance and solutions to meet customer needs. Handle emergency calls with professionalism and empathy. Accurately record all customer interactions on our system. Process documentation resulting from customer contacts, ensuring information is passed to colleagues for action. Respond to outstanding customer queries via email when not on calls. What hours will I be working? Our Customer Service Centre operates 24/7 including weekends. You'll work 28 hours per week - 3 nights on / 3 nights off, on an 8 hour shift between 8pm and 8am. Your induction period (approx. 4 weeks) will be on day shifts, with a dedicated buddy to support you. Once training is complete, you'll move to your night shift pattern, with continued support from your buddy and Team Leader. What are we looking for from you? We're looking for self-motivated people with a positive attitude and strong admin skills. Previous customer service experience is beneficial but not essential - we value the right attitude and a willingness to learn. Ideally, you'll have: First-class customer service and admin skills Excellent listening and communication skills (written and verbal) The ability to remain calm and professional in emergency situations Confidence to carry out instructions quickly and accurately Good organisational skills and the ability to work to deadlines Working knowledge of Outlook, Excel and Word What does RMG have to offer our Contact Centre Customer Service Advisors? 27 days holiday plus Bank Holidays Free onsite parking Free onsite parking Potential to earn Bonus Fantastic reward and recognition scheme that recognizes exceptional customer service Career Development and extensive opportunities to progress Themed events are held throughout the year, fun, games and incentives galore Free Healthcare cashback Plan (re-claiming for things like optical treatment dental care, physiotherapy and GP Charges - plus more! (all to a generous fixed amount), plus 24/7 access to remote GP Services amongst other support and advice lines including mental health and financial support Access to many discounts and money saving schemes including smart tech and cycle-to-work incentives A comprehensive induction / training period - so you know you will be confident when speaking with customers Dedicated Team Leader support What's next? If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us. If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on . If you are a recruitment agency please note we operate a PSL and do not take cold calls At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment. By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.

We have a great career opportunity for a Property Manager with block/estate management experience, to join a large and organically growing market leading property managing agent. You'll be working alongside an experienced and supportive team of property management professionals. Where will you be located? A hybrid role - You'll be conveniently located to visit your developments in and around your portfolio in Cambridge, Reading, Slough and the surrounding areas. You will visit our Hoddesdon Head Office at least once a week. What are some of the tasks you will be doing as a Property Manager? You'll be managing an established residential portfolio of blocks and estates, utilising your sound knowledge of the Building Safety Act, the governance around property management and your experience of managing Higher Risk Buildings, complex developments and overseeing cladding remediation. You will Carry out and monitor services required, in line with the service level agreement with contractors and the terms of the lease. Construct the appropriate budget (for the Landlord to sign off) and monitor the collection of Service Charges to fund necessary works. Lead on meetings with the RMC Directors, Residents' Association and Developers etc. in line with the service level agreement and statutory requirements. Be aware of the Compliance, Health & Safety and M & E requirements of residential management, ensuring your sites are fully compliant. Ensure a fully documented audit trail for site visits and meetings, both formal and informal. Ensure maintenance is identified and carried out as promptly to reduce the risk of further damage. Review lease requirements for major works and ensure section 20 notices are served, all consultation procedures are followed, and a major works programme is in place. What are we looking for from you? Block/Estate Property Management experience in a previous Property Manager role ATPI qualification, or a willingness to achieve whilst in role The ability to interpret leases, service charge budgeting and associated legislation. Sound knowledge of the Building Safety Act, with experience of managing Higher Risk Buildings and complex sites. Great customer service skills and the ability to build and maintain key relationships, both internally and externally Good attention to detail, comfortable with using Microsoft Excel and picking out financial details Excellent organisational and time management skills A full UK driving licence and access to your own car What does RMG have offer you? You'll not only be joining a thriving market leader where you'll benefit from working alongside the best in the industry, you'll also receive an excellent package of company benefits including: A 37.5 hour week, an annual bonus scheme, a cash car allowance of £4,320 per annum, plus 10p a mile on top of HMRC's advisory fuel rate (the rate is dependent upon the engine size and fuel type of your vehicle) 27 days holiday (increasing with length of service) plus all Bank Holidays, with the option to buy or sell up to 5 days annual leave each holiday year Free Healthcare cashback Plan (re-claiming for things like optical treatment (plus an optical discount voucher) and dental care, physiotherapy, prescriptions and GP Charges - plus more! (all to a generous fixed amount), plus 24/7 access to remote GP Services Sponsorship for study and professional qualifications i.e. ATPI (up to 4 paid study days) Payment of annual professional subscriptions such as TPI/RICS Pension scheme (matched up to 7%) and Life assurance (4 x annual salary) As part of the Places for People Group, you will be entitled to a free gym membership at Places Leisure. You will have access to Our Place Rewards , where you can choose from a huge range of shopping discounts, instore vouchers and reloadable e-cards, earn cashback on on-line purchases and take advantage of many exclusive offers! What's next? If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us. If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on . If you are a recruitment agency please note we operate a PSL and do not take cold calls At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment. By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.

Join One of the UK's Leading Property Management Companies and Shape the Future of Salesforce Innovation Are you a passionate and experienced Senior Salesforce Developer ready to take the lead in transforming digital experiences? At Residential Management Group (RMG) , one of the UK's largest and most respected property management companies, we're offering an exciting opportunity to drive innovation and make a real impact. Based in our modern offices in either Hoddesdon (EN11 0DR) or Northwich (CW9 7LN), this hybrid role follows a bi-weekly schedule, with two office-based days every fortnight. You'll join a collaborative team of engineers, designers, and architects, leading the design and delivery of innovative Salesforce solutions that drive our business transformation and make a meaningful difference to the communities we serve. Key Responsibilities Lead the end-to-end delivery of Salesforce solutions, from design to deployment. Design and document optimised, user-led technology solutions. Engineer scalable, resilient, and secure Salesforce applications. Conduct and document comprehensive technical testing, including automation where possible. Collaborate with project teams and stakeholders throughout the delivery lifecycle. Provide expert-level support and mentorship to peers and junior engineers. Ensure security-by-design in all engineering and service activities. Offer expert advice on Salesforce capabilities and platform optimisation. What We're Looking For Essential: 3+ years of experience managing the full Salesforce development lifecycle across multiple modules (Sales, Service, Experience, Marketing, and Field Service Clouds). Strong ability to translate complex business needs into elegant Salesforce solutions. Proven experience in technical design, business analysis, and delivering successful technical projects. Skilled in stakeholder engagement and process improvement. Full UK driving license (occasional travel to other sites will be required). Qualifications: Current Salesforce certifications (e.g., Administrator, Platform Developer, App Builder, Sales/Service Cloud). What does RMG have to offer you? 27 days holiday plus all Bank Holidays Option to buy/sell up to 5 days annual leave each holiday year Life Assurance Cover Free Healthcare cashback Plan (re-claiming for things like optical treatment (plus an optical discount voucher) and dental care, physiotherapy and GP Charges - plus more! (all to a generous fixed amount), plus 24/7 access to remote GP Services Sponsorship for study and professional qualifications (up to 4 study days) Pension scheme (matched up to 7%) and Life assurance (4 x annual salary) As part of Places for People Group (RMG's parent company), you will have access to Our Place Rewards, where you can choose from a huge range of shopping discounts, instore vouchers and reloadable e-cards, earn cashback on on-line purchases and take advantage of many exclusive offers! What's next? If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us. If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on . If you are a recruitment agency please note we operate a PSL and do not take cold calls At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment. By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.

Residential Management Group (RMG), a market leading Property Management Company is looking for a Property Manager, experienced within block/estate management, as we manage small and large blocks and estates for RMC (Resident Management Companies), L&T (Landlord & Tenant) and Developers. This is a great career opportunity to join a large, organically growing, market leading managing agent. You'll be working alongside an experienced and supportive team of property management professionals, led by a highly experienced senior management team. We also have superb systems, robust processes, and specialist back-office support teams, so when you join us as a Property Manager , you're equipped with the best support to deliver a property management service that is second to none. Where will you be located? Working predominantly from home, you'll be conveniently located to visit your developments in across Bristol, Gloucester and surrounding areas What are some of the tasks you will be doing? Managing an established residential portfolio of blocks and estates, you will utilise your sound knowledge of the governance around property management and your experience of managing Higher Risk Buildings, complex developments, overseeing cladding remediation. You will Carry out and monitor services required, in line with the service level agreement with contractors and the terms of the lease. Construct the appropriate budget (for the Landlord to sign off) and monitor the collection of Service Charges to fund necessary works. Lead on meetings with the RMC Directors, Residents' Association and Developers etc. in line with the service level agreement and statutory requirements. Be aware of the Compliance, Health & Safety and M & E requirements of Residential Management and that your sites are fully compliant. Ensure a fully documented audit trail for site visits; meetings (formal and informal) Ensure maintenance is identified and carried out as promptly as possible to reduce the risk of further damage. Ensure all consultation procedures are followed. Review lease requirements for major works and ensure section 20 notices are served and a major works programme are in place. What are we looking for? Previous experience in a Property Management role The ability to understand leases, service charge budgeting and associated legislation. The ability to build and maintain key relationships both internally and externally. Good attention to detail, comfortable with excel and picking out financial details, Section 20, great customer service skills. Excellent organisational skills Confident, with a customer centric mindset A full UK driving licence and car Desireable Sound knowledge of the Building Safety Act, with experience of managing Higher Risk Buildings and complex sites Experience working in a block management role What does RMG have offer you? You'll not only be joining a thriving market leader where you'll benefit from working alongside the best in the industry, you'll also receive a superb package of company benefits including: 27 days holiday plus all Bank Holidays Free Healthcare cashback Plan (re-claiming for things like optical treatment (plus an optical discount voucher) and dental care, physiotherapy and GP Charges - plus more! (all to a generous fixed amount), plus 24/7 access to remote GP Services Sponsorship for study and professional qualifications (up to 4 study days) Pension scheme (matched up to 7%) and Life assurance (4 x annual salary) As part of Places for People Group (RMG's parent company), you will have access to Our Place Rewards, where you can choose from a huge range of shopping discounts, instore vouchers and reloadable e-cards, earn cashback on on-line purchases and take advantage of many exclusive offers! About Us Join the RMG family and join one of the largest and most respected property management companies with a portfolio spanning over 144,000 households across the UK. We offer a range of job opportunities, from property management, finance, customer services, and everything in between, which makes us a great place to work. And it doesn't stop there. Every one of our employees has the opportunity to learn, develop and grow in their chosen career pathway and reach their potential. What's next? If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us. If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on . If you are a recruitment agency please note we operate a PSL and do not take cold calls At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment. By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.