Chase Evans

Chase Evans is a well-known estate and lettings agency with offices in Singapore, Honk-Kong and London. With more than forty years' experience in the London property market, we have built a wealth of knowledge in residential sales, lettings, property management and investment. Consistent success and attention to detail has resulted in a diverse portfolio where we now manage well over 3,500 properties. We have the opportunity to recruit a Credit Controller to work within our professional team based in Elephant & Castle (London SE1) on a 3 month fixed term contract. The Credit Controller will be reporting to the Accounts Manager. The main purpose of the role is to supervise and claim unpaid rents, as well as having the following responsibilities: Chase all outstanding arrears via telephone calls and chasing letters Chase landlord debt on non-managed properties via telephone, email and letters Chase any other outstanding balances on tenant accounts via telephone, email and letters Liaise with tenants and landlords in relation to any accounts questions either party may have Door knock on properties where tenants are consistent late/consistent non-payers/no contact with tenants To inform other departments of any problem properties and liaise with landlords for them to authorise service of notice (S.21) when necessary Deal with any rent guarantee insurance claims and assist landlords throughout the process Liaise with solicitors in relation to court procedures and serving of section 8 and 21 notices, notice to quit Compile detailed files of any properties going through court process for vacant possession and liaise with landlords solicitors throughout the process To attend court when necessary in order to gain vacant possession of properties Keep CML up to date with payments, notes, arrears, scanned documentation Continual review of processes and procedures to ensure compliance to latest regulations/industry best practices What we need from you: The ideal candidate has a minimum 3 years of experience working as a credit controller within a residential estate agency. Excellent organisational and prioritising ability. Being numerate and having excellent communication skills at all levels to assist and deal with clients, majority of which are based overseas. Proven knowledge of latest Estate Agency regulations and best practices and having excellent time keeping and management are also a must for this job.

Administrative role primarily to progress the paperwork involved in new tenancies and offer administrative support to a busy lettings office within a growing lettings business. Collating and managing tenant references and ID documents Sending out tenancy documentation and answering tenant's queries Arranging check- in appointments and inventories Point of contact for Property Management department with office/file queries Answering incoming calls & taking messages Meeting and greeting clients Chase outstanding business & ensure it is transacted efficiently Update files daily Dealing with email correspondence on a daily basis Liaising with other offices with property information and updates Lettings progression Skills: Self motivated Positive outlook Excellent organisational and prioritising ability Strong communication skills, both verbal and written Strong administration skills Confident in liaising with clients, both internally and externally Initiative and ability to work under pressure Maintains a professional manner at all times Friendly, outgoing and keen to do a high quality job at all times Team player Previous lettings agency experience A professional approach Extremely customer focused High accuracy and attention to detail Qualifications: Proficient in MS Word, Excel, Outlook Experience of working with lettings packages such as CML and Radar At least 1 years' experience as a Lettings Administrator within a Lettings Agency Previous Lettings experience essential Knowledge of ARLA is beneficial

Welcome to Chase Evans a renowned market-leading letting agency with a global presence, spanning London, Singapore, and Hong Kong. As part of Lomond, the UK's leading network of lettings and estate agencies, we're proud to have 12 offices and over 145 staff ready to assist our customers. With our team's extensive industry expertise and local knowledge, we're here to help people find, sell and let their property. Now, we're happy to offer you an exciting opportunity to join our dynamic team as a Senior Property Manager. The role is based in our Elephant & Castle, London office. Let's talk about the role. It involves: Overseeing the management of properties, administrative tasks, compliance matters, and inquiries. Respond to communications from landlords and residents via email and phone. Instruction, monitoring, and liaison with regular maintenance contractors. Coordinate replacement furniture/fittings as authorised during the tenancy and acquisition of keys/fobs/remotes/permits. Carry out Property Inspections when due (follow through with issues found during inspection) Co-ordinate the deposit release process at the end of a tenancy Cultivating and nurturing robust connections with both landlords and tenants. Efficiently coordinating property upkeep, repairs, and contractor services. Oversee and manage deposit negotiations and processes, ensuring they are conducted in strict accordance with company policies and procedures, maintaining professional standards at all times. We're not just looking for someone who fits our team; we want to be a good fit for you too! We're looking for individuals with qualities such as: Previous experience in property management is advantageous but not mandatory. Demonstrate a proactive and optimistic attitude, coupled with strong interpersonal and communication skills for effective collaboration within a team. Display the ability to efficiently organise and prioritise tasks and responsibilities. Exhibit problem-solving capabilities, meticulous attention to detail, reliability, punctuality, and maintain excellent telephone etiquette. Possess computer proficiency and comfort with the software suite necessary for executing and overseeing daily tasks. At Chase Evans we believe in taking care of our people. That's why we offer some amazing perks and benefits through our engagement platform, LOMONDlife. Here's what you can look forward to: Our smart spending app gives you discounts at over 900 retailers and our wellbeing centre is packed with resources to help you get active, eat healthier, improve your financial wellbeing, and master your mental health. Our Employee Assistance Programme offers free counselling support sessions. Our annual leave purchase scheme, where you can buy up to an extra 5 days of holiday. Get the latest gadgets and appliances with our Smart Tech Scheme. We're committed to reducing our carbon footprint with our Cycle2Work Scheme. We offer enhanced Family Friendly Leave for maternity, paternity, adoption, and IVF. You'll enjoy competitive base pay that aligns with market value, plus incentivised commission and performance bonuses for most roles. Celebrate your loyalty with special days and celebrations for length of service. Planning for retirement? We've got you covered with that important pension pot. We'll support your professional development by funding your professional qualifications, so you can reach your full potential and build your career. And of course, we like to have a little fun too! Our company socials bring our peopletogether. So work hard, and then socialise even harder! We're excited to offer these amazing benefits to our hardworking teams. It's our way of showing appreciation for your dedication. At Chase Evans, we value diversity and inclusion. We welcome applicants of all nationalities, backgrounds, abilities, and perspectives. Join us and experience a workplace that truly values you. Apply today!