Operational Resilience and Business Continuity Manager up to £70,000 per annum Bromley, Kent Full-Time Permanent Were looking for an Operational Resilience and Business Continuity Manager to help shape and strengthen our approach to resilience across the organisation click apply for full job details
Aug 15, 2026
Full time
Operational Resilience and Business Continuity Manager up to £70,000 per annum Bromley, Kent Full-Time Permanent Were looking for an Operational Resilience and Business Continuity Manager to help shape and strengthen our approach to resilience across the organisation click apply for full job details
Service Excellence Analyst Bromley £30,000 per annum Fixed Term Contract, Full Time (35 hours per week) The Service Excellence Analyst is a key member of our customer service team. This role is responsible for supporting the Service Excellence Manager in monitoring operational performance across the Customer Service function in real time, ensuring resources are deployed effectively to meet customer demand and service level targets. You will act as the link between operational teams and Workforce Planning, providing live insight, identifying emerging risks, and recommending immediate actions to maintain service performance, productivity and customer experience. What We're Looking For The role will include: Real-Time Monitoring Monitoring service levels, call queues, occupancy, adherence and productivity throughout the day. Identifying risks to service performance and proactively escalate issues to operational leaders. Analysing fluctuations in demand and resource availability. Recommending and implementing intraday adjustments to maintain service standards. Resource Management Managing intraday staffing requirements across multiple customer service channels. Monitoring shrinkage, absence, meetings, training and offline activities. Ensuring the right resources are available at the right time to meet customer demand. Supporting contingency planning during peak volumes or operational disruption. Performance Analysis Providing live and end-of-day performance reporting. Investigating the root causes of service level variances. Producing insights on trends, risks and opportunities. Supporting forecasting and scheduling teams with operational feedback. Stakeholder Support Partnering with Team Leaders and Managers to improve adherence and resource utilisation. Communicating operational performance clearly and confidently. Providing recommendations to optimise customer outcomes and colleague productivity. Participating in daily operational reviews and planning meetings. Knowledge, Skills and Experience Experience working within a contact centre or call centre customer service environment is essential. Strong analytical and problem-solving skills. Excellent attention to detail. Ability to interpret data and make informed recommendations quickly. Strong communication and stakeholder management skills. Strong Microsoft Excel skills. Ability to work effectively under pressure and manage competing priorities. What We Offer Basic salary up to £35,000 per annum Discretionary annual bonus, based on individual and company performance (subject to eligibility) 25 days' annual leave plus bank holidays Life assurance (based on pensionable earnings) Generous contributory pension scheme One day of paid leave each year for charitable or community work Workplace health and wellbeing programme Foresters Financial is committed to fostering an inclusive workplace where everyone is treated with dignity and respect. The role holder is expected to support these principles in their day-to-day work and interactions. About us Foresters Financial is not your typical financial services provider. Those who join our purpose-driven organisation enjoy a culture of collaboration, creativity, and mutual respect and are challenged to do their best to make a difference every day. We help everyday families achieve their financial goals and make a lasting difference in their lives and communities. What we do We help everyday families achieve their financial goals and make a lasting difference in their lives and communities. We will continue to do this by employing enthusiastic and talented Financial Advisers working across the country and equally talented people to be based at our Head Office in Bromley.
Aug 13, 2026
Contractor
Service Excellence Analyst Bromley £30,000 per annum Fixed Term Contract, Full Time (35 hours per week) The Service Excellence Analyst is a key member of our customer service team. This role is responsible for supporting the Service Excellence Manager in monitoring operational performance across the Customer Service function in real time, ensuring resources are deployed effectively to meet customer demand and service level targets. You will act as the link between operational teams and Workforce Planning, providing live insight, identifying emerging risks, and recommending immediate actions to maintain service performance, productivity and customer experience. What We're Looking For The role will include: Real-Time Monitoring Monitoring service levels, call queues, occupancy, adherence and productivity throughout the day. Identifying risks to service performance and proactively escalate issues to operational leaders. Analysing fluctuations in demand and resource availability. Recommending and implementing intraday adjustments to maintain service standards. Resource Management Managing intraday staffing requirements across multiple customer service channels. Monitoring shrinkage, absence, meetings, training and offline activities. Ensuring the right resources are available at the right time to meet customer demand. Supporting contingency planning during peak volumes or operational disruption. Performance Analysis Providing live and end-of-day performance reporting. Investigating the root causes of service level variances. Producing insights on trends, risks and opportunities. Supporting forecasting and scheduling teams with operational feedback. Stakeholder Support Partnering with Team Leaders and Managers to improve adherence and resource utilisation. Communicating operational performance clearly and confidently. Providing recommendations to optimise customer outcomes and colleague productivity. Participating in daily operational reviews and planning meetings. Knowledge, Skills and Experience Experience working within a contact centre or call centre customer service environment is essential. Strong analytical and problem-solving skills. Excellent attention to detail. Ability to interpret data and make informed recommendations quickly. Strong communication and stakeholder management skills. Strong Microsoft Excel skills. Ability to work effectively under pressure and manage competing priorities. What We Offer Basic salary up to £35,000 per annum Discretionary annual bonus, based on individual and company performance (subject to eligibility) 25 days' annual leave plus bank holidays Life assurance (based on pensionable earnings) Generous contributory pension scheme One day of paid leave each year for charitable or community work Workplace health and wellbeing programme Foresters Financial is committed to fostering an inclusive workplace where everyone is treated with dignity and respect. The role holder is expected to support these principles in their day-to-day work and interactions. About us Foresters Financial is not your typical financial services provider. Those who join our purpose-driven organisation enjoy a culture of collaboration, creativity, and mutual respect and are challenged to do their best to make a difference every day. We help everyday families achieve their financial goals and make a lasting difference in their lives and communities. What we do We help everyday families achieve their financial goals and make a lasting difference in their lives and communities. We will continue to do this by employing enthusiastic and talented Financial Advisers working across the country and equally talented people to be based at our Head Office in Bromley.
Network and Infrastructure Engineer Bromley, Kent Up to £60,000 per annum Were looking for a driven and collaborative Network & Infrastructure Security Engineerto join our agile infrastructure team. In this hands-on position, youll take the lead on network engineering while also contributing to broader infrastructure operationsso a strong foundation in both areas is essential click apply for full job details
May 31, 2026
Full time
Network and Infrastructure Engineer Bromley, Kent Up to £60,000 per annum Were looking for a driven and collaborative Network & Infrastructure Security Engineerto join our agile infrastructure team. In this hands-on position, youll take the lead on network engineering while also contributing to broader infrastructure operationsso a strong foundation in both areas is essential click apply for full job details
Network and Infrastructure Engineer Bromley, Kent Up to £60,000 per annum Were looking for a driven and collaborative Network & Infrastructure Security Engineerto join our agile infrastructure team. In this hands-on position, youll take the lead on network engineering while also contributing to broader infrastructure operationsso a strong foundation in both areas is essential click apply for full job details
May 30, 2026
Full time
Network and Infrastructure Engineer Bromley, Kent Up to £60,000 per annum Were looking for a driven and collaborative Network & Infrastructure Security Engineerto join our agile infrastructure team. In this hands-on position, youll take the lead on network engineering while also contributing to broader infrastructure operationsso a strong foundation in both areas is essential click apply for full job details
Network and Infrastructure Engineer Bromley, Kent Up to £60,000 per annum Were looking for a driven and collaborative Network & Infrastructure Security Engineerto join our agile infrastructure team. In this hands-on position, youll take the lead on network engineering while also contributing to broader infrastructure operationsso a strong foundation in both areas is essential click apply for full job details
May 29, 2026
Full time
Network and Infrastructure Engineer Bromley, Kent Up to £60,000 per annum Were looking for a driven and collaborative Network & Infrastructure Security Engineerto join our agile infrastructure team. In this hands-on position, youll take the lead on network engineering while also contributing to broader infrastructure operationsso a strong foundation in both areas is essential click apply for full job details
Cyber Security Engineer up to £60,000 Bromley, Kent Permanent Full-Time We are looking for Two Cyber Security Engineers to play a key, hands-on role in protecting our organisation from cyber threats. This is an operational security role, ideal for someone who enjoys investigating incidents, working across multiple security platforms, and making a tangible impact on an organisations cyber resilience click apply for full job details
May 22, 2026
Full time
Cyber Security Engineer up to £60,000 Bromley, Kent Permanent Full-Time We are looking for Two Cyber Security Engineers to play a key, hands-on role in protecting our organisation from cyber threats. This is an operational security role, ideal for someone who enjoys investigating incidents, working across multiple security platforms, and making a tangible impact on an organisations cyber resilience click apply for full job details
Cyber Security Engineer up to £60,000 Bromley, Kent Permanent Full-Time We are looking for Two Cyber Security Engineers to play a key, hands-on role in protecting our organisation from cyber threats. This is an operational security role, ideal for someone who enjoys investigating incidents, working across multiple security platforms, and making a tangible impact on an organisation's cyber resilience. You will sit at the heart of our cyber defence operations, working daily with technologies including Microsoft O365 Defender, Entra ID, Intune, Rapid7 SIEM, and Sophos Antivirus. You'll be responsible for monitoring security events, investigating suspicious activity, responding to incidents, and continuously improving our security posture. This is a genuinely hands-on cyber security role with real responsibility and impact; you will have exposure to a broad security tooling landscape and real-world incidents. At Foresters we are a supportive, collaborative working environment and you will have on-going opportunities to develop your technical skills and grow within cyber security What you will do: Security Monitoring & Incident Response Actively monitor alerts and telemetry across endpoints, identities, email, and cloud services using Rapid7 SIEM, Microsoft Defender, and Sophos AV. Investigate suspected cyber attacks including malware infections, phishing campaigns, identity compromise, and unauthorised access attempts. Perform triage, root cause analysis, containment, and remediation of security incidents. Lead or support incident response activities in line with internal policies and procedures. Escalate significant incidents appropriately and provide clear, timely updates to stakeholders. Threat Detection & Prevention Proactively identify emerging threats, vulnerabilities, and attack patterns affecting the organisation. Tune and optimise security tools to reduce false positives and improve detection accuracy. Implement, manage, and maintain endpoint protection and security policies. Support vulnerability management activities, including remediation planning and risk tracking. Security Operations & Continuous Improvement Maintain and enhance security monitoring rules, alerts, and dashboards. Contribute to the development and maintenance of security runbooks and incident response playbooks. Support security audits, compliance activities, and risk assessments. Actively contribute to improving the organisation's overall cyber security maturity. Collaboration & Communication Work closely with IT, infrastructure, and service desk teams to resolve security-related issues. Produce clear, structured technical and non-technical incident reports. Identify trends in phishing or risky user behaviour and support security awareness initiatives. Assist with security-related projects and new technology deployments. Working hours are 40 hours a week Monday to Friday. Start times are flexible from 7.30am to 9.30am. After a successful training period there is flexibility to work from home for 1 day a week. What we require: Experience in a Cyber Security Engineer, SOC Analyst, or similar security-focused role. Hands-on experience with Microsoft Defender (Endpoint and/or O365 security). Experience using Rapid7 SIEM or a comparable SIEM platform for alerting and investigations. Experience managing or supporting Sophos Antivirus or other endpoint protection solutions. Strong understanding of common cyber threats, attack vectors, and incident response processes. Ability to analyse logs, alerts, and endpoint activity to determine scope, impact, and root cause. Good working knowledge of Windows environments and basic networking concepts. Strong documentation, reporting, and communication skills. Practical experience with security tools such as IDS/IPS, Metasploit, Nexpose, Nmap, Nessus, Wireshark, L0phtCrack, John the Ripper, or similar. Familiarity with recognised information security frameworks such as ISO 27001 and the NIST Cybersecurity Framework. What we offer you: Basic salary up to £60000 per annum Discretionary annual bonus dependent on your performance and company performance provided you are employed on bonus payment date. Annual holiday allowance of 25 days holiday plus bank holidays Life Assurance (based on pensionable earnings) Generous contributory Pension scheme 1 days paid charitable workday Employee Assistance Programme About us Foresters Financial is not your typical financial services provider. Those who join our purpose-driven organisation enjoy a culture of collaboration, creativity, and mutual respect and are challenged to do their best to make a difference every day. We help everyday families achieve their financial goals and make a lasting difference in their lives and communities. What we do We help everyday families achieve their financial goals and make a lasting difference in their lives and communities. We will continue to do this by employing enthusiastic and talented Financial Advisers working across the country and equally talented people to be based at our Head Office in Bromley.
May 22, 2026
Full time
Cyber Security Engineer up to £60,000 Bromley, Kent Permanent Full-Time We are looking for Two Cyber Security Engineers to play a key, hands-on role in protecting our organisation from cyber threats. This is an operational security role, ideal for someone who enjoys investigating incidents, working across multiple security platforms, and making a tangible impact on an organisation's cyber resilience. You will sit at the heart of our cyber defence operations, working daily with technologies including Microsoft O365 Defender, Entra ID, Intune, Rapid7 SIEM, and Sophos Antivirus. You'll be responsible for monitoring security events, investigating suspicious activity, responding to incidents, and continuously improving our security posture. This is a genuinely hands-on cyber security role with real responsibility and impact; you will have exposure to a broad security tooling landscape and real-world incidents. At Foresters we are a supportive, collaborative working environment and you will have on-going opportunities to develop your technical skills and grow within cyber security What you will do: Security Monitoring & Incident Response Actively monitor alerts and telemetry across endpoints, identities, email, and cloud services using Rapid7 SIEM, Microsoft Defender, and Sophos AV. Investigate suspected cyber attacks including malware infections, phishing campaigns, identity compromise, and unauthorised access attempts. Perform triage, root cause analysis, containment, and remediation of security incidents. Lead or support incident response activities in line with internal policies and procedures. Escalate significant incidents appropriately and provide clear, timely updates to stakeholders. Threat Detection & Prevention Proactively identify emerging threats, vulnerabilities, and attack patterns affecting the organisation. Tune and optimise security tools to reduce false positives and improve detection accuracy. Implement, manage, and maintain endpoint protection and security policies. Support vulnerability management activities, including remediation planning and risk tracking. Security Operations & Continuous Improvement Maintain and enhance security monitoring rules, alerts, and dashboards. Contribute to the development and maintenance of security runbooks and incident response playbooks. Support security audits, compliance activities, and risk assessments. Actively contribute to improving the organisation's overall cyber security maturity. Collaboration & Communication Work closely with IT, infrastructure, and service desk teams to resolve security-related issues. Produce clear, structured technical and non-technical incident reports. Identify trends in phishing or risky user behaviour and support security awareness initiatives. Assist with security-related projects and new technology deployments. Working hours are 40 hours a week Monday to Friday. Start times are flexible from 7.30am to 9.30am. After a successful training period there is flexibility to work from home for 1 day a week. What we require: Experience in a Cyber Security Engineer, SOC Analyst, or similar security-focused role. Hands-on experience with Microsoft Defender (Endpoint and/or O365 security). Experience using Rapid7 SIEM or a comparable SIEM platform for alerting and investigations. Experience managing or supporting Sophos Antivirus or other endpoint protection solutions. Strong understanding of common cyber threats, attack vectors, and incident response processes. Ability to analyse logs, alerts, and endpoint activity to determine scope, impact, and root cause. Good working knowledge of Windows environments and basic networking concepts. Strong documentation, reporting, and communication skills. Practical experience with security tools such as IDS/IPS, Metasploit, Nexpose, Nmap, Nessus, Wireshark, L0phtCrack, John the Ripper, or similar. Familiarity with recognised information security frameworks such as ISO 27001 and the NIST Cybersecurity Framework. What we offer you: Basic salary up to £60000 per annum Discretionary annual bonus dependent on your performance and company performance provided you are employed on bonus payment date. Annual holiday allowance of 25 days holiday plus bank holidays Life Assurance (based on pensionable earnings) Generous contributory Pension scheme 1 days paid charitable workday Employee Assistance Programme About us Foresters Financial is not your typical financial services provider. Those who join our purpose-driven organisation enjoy a culture of collaboration, creativity, and mutual respect and are challenged to do their best to make a difference every day. We help everyday families achieve their financial goals and make a lasting difference in their lives and communities. What we do We help everyday families achieve their financial goals and make a lasting difference in their lives and communities. We will continue to do this by employing enthusiastic and talented Financial Advisers working across the country and equally talented people to be based at our Head Office in Bromley.
Actuarial Analyst upto £35,000 per annum Bromley Full-Time Permanent As our Actuarial Analyst you will support the production of quarterly solvency reports, contribute to data analysis and modelling, and gain hands-on experience within a life insurance environment. This is a permanent position offering excellent development opportunities, including support with IFoA exams click apply for full job details
May 21, 2026
Full time
Actuarial Analyst upto £35,000 per annum Bromley Full-Time Permanent As our Actuarial Analyst you will support the production of quarterly solvency reports, contribute to data analysis and modelling, and gain hands-on experience within a life insurance environment. This is a permanent position offering excellent development opportunities, including support with IFoA exams click apply for full job details
Customer Services Adviser - 6 months FTC £23,842 per annum pro rata Bromley, Kent Join a team that puts people first. At Foresters Financial UK, we're proud to deliver exceptional service to our members. As a Customer Service Administrator on a 6 month fixed term contract you will be joining our vibrant, supportive, customer service team. You'll play a key role in supporting our customers and Financial Advisers from initial contact through to the end of their contract terms. This is a great opportunity for someone who enjoys speaking to customers, solving problems, working collaboratively, and delivering high-quality service in a fast-paced environment. What you'll be doing: Handling a high volume of inbound calls and enquiries with professionalism and care Responding to customer correspondence via email and letter Liaising with customers, Financial Advisers, and third parties to process instructions and resolve queries Working closely with your team to meet service standards and deliver a seamless customer experience. What we're looking for: A confident communicator with a strong telephone manner Excellent written and verbal communication skills Good computer literacy and attention to detail A team player with strong organisational skills and the ability to prioritise effectively Someone who enjoys investigating and resolving issues If you have financial services experience this is of benefit but it is not essential. What we offer: £23,842 annual salary pro rata Annual holiday allowance of 25 days holiday plus bank holidays, pro rata Contributory pension scheme. Company matches up to 5% Life cover Hybrid working after training (1 days/week from home) Supportive team culture and opportunities to grow 1 days paid charitable workday Wellbeing support Programme
May 14, 2026
Full time
Customer Services Adviser - 6 months FTC £23,842 per annum pro rata Bromley, Kent Join a team that puts people first. At Foresters Financial UK, we're proud to deliver exceptional service to our members. As a Customer Service Administrator on a 6 month fixed term contract you will be joining our vibrant, supportive, customer service team. You'll play a key role in supporting our customers and Financial Advisers from initial contact through to the end of their contract terms. This is a great opportunity for someone who enjoys speaking to customers, solving problems, working collaboratively, and delivering high-quality service in a fast-paced environment. What you'll be doing: Handling a high volume of inbound calls and enquiries with professionalism and care Responding to customer correspondence via email and letter Liaising with customers, Financial Advisers, and third parties to process instructions and resolve queries Working closely with your team to meet service standards and deliver a seamless customer experience. What we're looking for: A confident communicator with a strong telephone manner Excellent written and verbal communication skills Good computer literacy and attention to detail A team player with strong organisational skills and the ability to prioritise effectively Someone who enjoys investigating and resolving issues If you have financial services experience this is of benefit but it is not essential. What we offer: £23,842 annual salary pro rata Annual holiday allowance of 25 days holiday plus bank holidays, pro rata Contributory pension scheme. Company matches up to 5% Life cover Hybrid working after training (1 days/week from home) Supportive team culture and opportunities to grow 1 days paid charitable workday Wellbeing support Programme
Salesforce Developer Up to £65,000 per annum Bromley, Kent Permanent Full-Time We have an opportunity for an experienced Salesforce Developer to join us. Your day to day will include: Gathering requirements from product backlog and design specs. Translating business requirements into user friendly and maintainable solutions. Ability to design and implement declarative and programmatic solutions to the highest standard. Recording technical specifications and communicating effectively to non-technical stakeholders Continuous learning and development Working hours are 40 hours a week Monday to Friday. Start times can vary from 7.30am to 9.30am. After a successful training period there is flexibility to work from home up to 2 days a week. What we require Demonstrable experience as a Salesforce developer. Salesforce Certified Administrator and Platform App Builder. Salesforce Certified Developer 1 would be an advantage. Extensive Configuration experience (Workflow, Process Builder, Flows etc.). Experience with customization on the Salesforce platform using Apex, SOQL, SOSL, Data Loader and other declarative tools. Experience of Salesforce Sales or Service Cloud. Knowledge of Salesforce Marketing Cloud would be an advantage. Passionate to learn newer features within the Salesforce platform through Trailhead and Salesforce certifications. What we offer you Competitive Salary - Up to £65,000 per annum, based on experience and skills Generous Leave - 25 days annual holiday plus bank holidays to recharge and relax Life Assurance - Coverage of 4x your pensionable earnings for peace of mind Pension Scheme - Contributory plan to help you invest in your future Day of Caring - 1 paid day per year to support a charity of your choice Wellbeing Support - Access to our Employee Assistance Programme for confidential help and guidance About us Foresters Financial is not your typical financial services provider. Those who join our purpose-driven organisation enjoy a culture of collaboration, creativity, and mutual respect and are challenged to do their best to make a difference every day. We help everyday families achieve their financial goals and make a lasting difference in their lives and communities. What we do We help everyday families achieve their financial goals and make a lasting difference in their lives and communities. We will continue to do this by employing enthusiastic and talented Financial Advisers working across the country and equally talented people to be based at our Head Office in Bromley.
May 12, 2026
Full time
Salesforce Developer Up to £65,000 per annum Bromley, Kent Permanent Full-Time We have an opportunity for an experienced Salesforce Developer to join us. Your day to day will include: Gathering requirements from product backlog and design specs. Translating business requirements into user friendly and maintainable solutions. Ability to design and implement declarative and programmatic solutions to the highest standard. Recording technical specifications and communicating effectively to non-technical stakeholders Continuous learning and development Working hours are 40 hours a week Monday to Friday. Start times can vary from 7.30am to 9.30am. After a successful training period there is flexibility to work from home up to 2 days a week. What we require Demonstrable experience as a Salesforce developer. Salesforce Certified Administrator and Platform App Builder. Salesforce Certified Developer 1 would be an advantage. Extensive Configuration experience (Workflow, Process Builder, Flows etc.). Experience with customization on the Salesforce platform using Apex, SOQL, SOSL, Data Loader and other declarative tools. Experience of Salesforce Sales or Service Cloud. Knowledge of Salesforce Marketing Cloud would be an advantage. Passionate to learn newer features within the Salesforce platform through Trailhead and Salesforce certifications. What we offer you Competitive Salary - Up to £65,000 per annum, based on experience and skills Generous Leave - 25 days annual holiday plus bank holidays to recharge and relax Life Assurance - Coverage of 4x your pensionable earnings for peace of mind Pension Scheme - Contributory plan to help you invest in your future Day of Caring - 1 paid day per year to support a charity of your choice Wellbeing Support - Access to our Employee Assistance Programme for confidential help and guidance About us Foresters Financial is not your typical financial services provider. Those who join our purpose-driven organisation enjoy a culture of collaboration, creativity, and mutual respect and are challenged to do their best to make a difference every day. We help everyday families achieve their financial goals and make a lasting difference in their lives and communities. What we do We help everyday families achieve their financial goals and make a lasting difference in their lives and communities. We will continue to do this by employing enthusiastic and talented Financial Advisers working across the country and equally talented people to be based at our Head Office in Bromley.
