We are seeking to recruit 3 Content & Marketing Managers covering the following areas: Content and Marketing Manager (Marketing Appeals ) We are seeking an experienced, strategic, and results-driven Marketing & Content Manager (Direct Appeals) to strengthen Tapping House's brand profile and presence. This pivotal role will lead the development and delivery of an ambitious marketing fundraising programme to drive supporter recruitment, retention and income growth. With responsibility for cash appeals, individual and regular giving, lottery, raffle, newsletters and Gift Aid, the postholder will develop compelling campaigns and supporter journeys that deepen engagement and build long-term donor loyalty. The role combines strategic planning with hands on campaign delivery and analysis. Working with the Head of Marketing and Communications, the postholder will lead on the development and delivery of a direct marketing strategy to ensure ambitious fundraising targets are achieved. Other organisations may refer to this role as Direct Marketing Manager, Direct Response Manager, Direct Fundraising/Giving Manager or Individual Giving Lead. Content and Marketing Manager (SEO & Copy) We are seeking an innovative, organised, and results-driven Marketing & Content Manager (SEO & Copy) to strengthen Tapping House's brand profile and media presence. This pivotal role will help deliver our marketing and communications strategy, delivering compelling content across print, digital, and media channels to build meaningful engagement with supporters, patients, families, and the wider community. You will be responsible for shaping our storytelling, growing our regional and national media coverage, and ensuring our communications reflect our values, vision, and compassionate tone of voice. Alongside social media leadership, you will manage our website, web shop and SEO strategy, drive our press activity, and assist creation of high-quality assets that support fundraising and awareness. This is an ideal role for a creative communicator who is confident in developing strategy and producing meaningful results, and who wants to use their skills to make a genuine difference. Content and Marketing Manager (Design) We are seeking a creative, collaborative, and flexible Marketing & Content Manager (Design) to strengthen Tapping House's brand profile. This pivotal role will help deliver our marketing and communications strategy, delivering compelling content across print, digital, and media channels to build meaningful engagement with supporters, patients, families, and the wider community. You will be responsible for shaping our storytelling and ensuring our communications reflect our values and mission. Alongside social media leadership, you will design high-quality assets that support fundraising and awareness of our cause. This is an ideal role for a proactive designer and content creator who is confident in hands-on delivery, and who wants to use their skills to make a genuine difference.
Oct 24, 2026
Full time
We are seeking to recruit 3 Content & Marketing Managers covering the following areas: Content and Marketing Manager (Marketing Appeals ) We are seeking an experienced, strategic, and results-driven Marketing & Content Manager (Direct Appeals) to strengthen Tapping House's brand profile and presence. This pivotal role will lead the development and delivery of an ambitious marketing fundraising programme to drive supporter recruitment, retention and income growth. With responsibility for cash appeals, individual and regular giving, lottery, raffle, newsletters and Gift Aid, the postholder will develop compelling campaigns and supporter journeys that deepen engagement and build long-term donor loyalty. The role combines strategic planning with hands on campaign delivery and analysis. Working with the Head of Marketing and Communications, the postholder will lead on the development and delivery of a direct marketing strategy to ensure ambitious fundraising targets are achieved. Other organisations may refer to this role as Direct Marketing Manager, Direct Response Manager, Direct Fundraising/Giving Manager or Individual Giving Lead. Content and Marketing Manager (SEO & Copy) We are seeking an innovative, organised, and results-driven Marketing & Content Manager (SEO & Copy) to strengthen Tapping House's brand profile and media presence. This pivotal role will help deliver our marketing and communications strategy, delivering compelling content across print, digital, and media channels to build meaningful engagement with supporters, patients, families, and the wider community. You will be responsible for shaping our storytelling, growing our regional and national media coverage, and ensuring our communications reflect our values, vision, and compassionate tone of voice. Alongside social media leadership, you will manage our website, web shop and SEO strategy, drive our press activity, and assist creation of high-quality assets that support fundraising and awareness. This is an ideal role for a creative communicator who is confident in developing strategy and producing meaningful results, and who wants to use their skills to make a genuine difference. Content and Marketing Manager (Design) We are seeking a creative, collaborative, and flexible Marketing & Content Manager (Design) to strengthen Tapping House's brand profile. This pivotal role will help deliver our marketing and communications strategy, delivering compelling content across print, digital, and media channels to build meaningful engagement with supporters, patients, families, and the wider community. You will be responsible for shaping our storytelling and ensuring our communications reflect our values and mission. Alongside social media leadership, you will design high-quality assets that support fundraising and awareness of our cause. This is an ideal role for a proactive designer and content creator who is confident in hands-on delivery, and who wants to use their skills to make a genuine difference.
ROLE SUMMARY The Community & Events Fundraising Manager will lead the development and delivery of one of our most energetic and dynamic fundraising income streams. Their contribution will be realised through a sustainable programme, including fundraising products, volunteer contribution and direct control over the community and mass participation event fundraising programme to generate income and build long-term supporter relationships. The postholder will have the skills to inspire individuals, community groups, schools, volunteers and other supporters to raise funds, deepen engagement and champion the Hospice within the community. They will also be responsible for planning and delivering a diverse portfolio of appealing events including hospice-led mass participation and third-party events. They will be highly organised and proficient at using a database to drive opportunities and pipelines, while ensuring an exceptional supporter journey. As a skilled and experienced event manager, the postholder will collaborate across the business and with other fundraising colleagues to provide expertise on delivering events. They will work closely with the Volunteers Team to harness the power of volunteers in our community and events fundraising. As a manager within the Fundraising Team, you will have budget responsibility and contribute to planning towards our income strategy, including meeting our ambitious unrestricted and restricted income targets. This post includes line management of the Community Fundraising Officer. MAIN RESPONSIBILITIES The postholder will lead on the development and operational delivery of the community and events fundraising strategies. This includes identifying new and innovative opportunities and managing and monitoring performance to meet KPIs, return on investment and sustainable income for the Hospice. The postholder will be an energetic, highly motivated and organised person who shares our values. Strategy & Income Growth Develop and deliver comprehensive community and events fundraising strategies aligned with the Hospice's wider fundraising objectives. Identify new income opportunities, partnerships and audience segments to drive sustainable growth. Manage, monitor and report on income and expenditure budgets, ensuring targets are achieved or exceeded. Use data and insight to inform decision-making, evaluate performance and continuously improve activity. Events Management Lead the planning and delivery of an engaging and inspiring portfolio of events including mass participation, challenge, virtual, social and hospice-led campaigns. Produce detailed event plans covering logistics, supplier management, venue liaison, health and safety, risk assessments and budget control. Oversee the full event lifecycle from concept through to evaluation and stewardship. Ensure all events are fully promoted, consistently branded and aligned with audience needs and strategic goals. Support hands-on event delivery including set-up and take-down (manual handling required). Community Fundraising & Supporter Engagement Build, recruit and steward strong relationships with individuals, community organisations, clubs and associations, faith groups, schools and colleges, friends and social groups. Develop and manage inspiring community products and toolkits to maximise income and engagement. Develop and manage excellent supporter communication to maximise fundraising opportunities and maintain long-term involvement. Develop supporter stewardship plans for the whole journey to grow partnerships and repeat fundraising. Represent the Hospice at community events and networking opportunities to raise awareness and income. Leadership & Team Management Line manage staff, providing leadership, support and performance management. Foster a positive, collaborative and high-performing team culture. Identify opportunities for volunteer support, recruiting and developing skilled volunteers aligned to roles and responsibilities in our community and events plans. Organise volunteers effectively across the territory, according to business needs. Manage and support volunteers, communicating with them to show them our appreciation and the impact of their work. Systems, Compliance & Administration Ensure accurate and timely recording of fundraising activity on the CRM (Raiser's Edge). Use data to manage pipelines, supporter journeys, campaign tracking and communications. Stay up to date with fundraising best practice, sponsored event platforms and giving mechanisms. Ensure compliance with fundraising regulations, health & safety standards and Hospice policies. Collaboration & Communication Work closely with Fundraising, Marketing & Communications and colleagues from across the Hospice to maximise cross-departmental opportunities to communicate our products, events and messages effectively to our audience segments, engage and steward our supporters, and identify opportunities for funding and growth. Ensure all propositions and communications are professional, appealing and aligned with brand guidelines and values. Present confidently to a range of audiences and stakeholders. Attend regular team meetings to support joined-up working and shared objectives.
Oct 16, 2026
Full time
ROLE SUMMARY The Community & Events Fundraising Manager will lead the development and delivery of one of our most energetic and dynamic fundraising income streams. Their contribution will be realised through a sustainable programme, including fundraising products, volunteer contribution and direct control over the community and mass participation event fundraising programme to generate income and build long-term supporter relationships. The postholder will have the skills to inspire individuals, community groups, schools, volunteers and other supporters to raise funds, deepen engagement and champion the Hospice within the community. They will also be responsible for planning and delivering a diverse portfolio of appealing events including hospice-led mass participation and third-party events. They will be highly organised and proficient at using a database to drive opportunities and pipelines, while ensuring an exceptional supporter journey. As a skilled and experienced event manager, the postholder will collaborate across the business and with other fundraising colleagues to provide expertise on delivering events. They will work closely with the Volunteers Team to harness the power of volunteers in our community and events fundraising. As a manager within the Fundraising Team, you will have budget responsibility and contribute to planning towards our income strategy, including meeting our ambitious unrestricted and restricted income targets. This post includes line management of the Community Fundraising Officer. MAIN RESPONSIBILITIES The postholder will lead on the development and operational delivery of the community and events fundraising strategies. This includes identifying new and innovative opportunities and managing and monitoring performance to meet KPIs, return on investment and sustainable income for the Hospice. The postholder will be an energetic, highly motivated and organised person who shares our values. Strategy & Income Growth Develop and deliver comprehensive community and events fundraising strategies aligned with the Hospice's wider fundraising objectives. Identify new income opportunities, partnerships and audience segments to drive sustainable growth. Manage, monitor and report on income and expenditure budgets, ensuring targets are achieved or exceeded. Use data and insight to inform decision-making, evaluate performance and continuously improve activity. Events Management Lead the planning and delivery of an engaging and inspiring portfolio of events including mass participation, challenge, virtual, social and hospice-led campaigns. Produce detailed event plans covering logistics, supplier management, venue liaison, health and safety, risk assessments and budget control. Oversee the full event lifecycle from concept through to evaluation and stewardship. Ensure all events are fully promoted, consistently branded and aligned with audience needs and strategic goals. Support hands-on event delivery including set-up and take-down (manual handling required). Community Fundraising & Supporter Engagement Build, recruit and steward strong relationships with individuals, community organisations, clubs and associations, faith groups, schools and colleges, friends and social groups. Develop and manage inspiring community products and toolkits to maximise income and engagement. Develop and manage excellent supporter communication to maximise fundraising opportunities and maintain long-term involvement. Develop supporter stewardship plans for the whole journey to grow partnerships and repeat fundraising. Represent the Hospice at community events and networking opportunities to raise awareness and income. Leadership & Team Management Line manage staff, providing leadership, support and performance management. Foster a positive, collaborative and high-performing team culture. Identify opportunities for volunteer support, recruiting and developing skilled volunteers aligned to roles and responsibilities in our community and events plans. Organise volunteers effectively across the territory, according to business needs. Manage and support volunteers, communicating with them to show them our appreciation and the impact of their work. Systems, Compliance & Administration Ensure accurate and timely recording of fundraising activity on the CRM (Raiser's Edge). Use data to manage pipelines, supporter journeys, campaign tracking and communications. Stay up to date with fundraising best practice, sponsored event platforms and giving mechanisms. Ensure compliance with fundraising regulations, health & safety standards and Hospice policies. Collaboration & Communication Work closely with Fundraising, Marketing & Communications and colleagues from across the Hospice to maximise cross-departmental opportunities to communicate our products, events and messages effectively to our audience segments, engage and steward our supporters, and identify opportunities for funding and growth. Ensure all propositions and communications are professional, appealing and aligned with brand guidelines and values. Present confidently to a range of audiences and stakeholders. Attend regular team meetings to support joined-up working and shared objectives.
The CRM Database Controller plays a key role in supporting and improving fundraising activity through high-quality data management, insightful reporting and effective supporter segmentation. This role combines strong operational delivery with analytical capability, ensuring data is accurate, accessible and used to inform fundraising decisions. We are seeking a highly organised individual with excellent attention to detail and experience working with large customer or membership databases. Working closely with the fundraising team, you will prepare data selections and provide analysis that helps maximise income and supporter engagement. Your role will also work across teams to support the ongoing integration with other organisational systems while maintaining the integrity of our CRM. MAIN RESPONSIBILITIES Data Management & Quality Maintain the accuracy, consistency and integrity of supporter data within the CRM (Raisers Edge) system. Lead on the preparation of accurate and compliant data selections and segmented lists for direct mail, email, digital campaigns, events and appeals. Process data imports, updates and amendments in a timely and accurate manner. Monitor and improve data quality, identifying and resolving inconsistencies or gaps. Support ongoing development of database processes, reporting tools and workflow efficiencies. Support integration with other databases and systems. Keep up to date with CRM system updates and functionality to maximise system capability. Reporting & Insight Produce and interpret regular and ad-hoc reports on fundraising performance, income, retention and supporter activity. Analyse campaign results and supporter behaviour to identify trends, risks and opportunities. Contribute to post-campaign evaluation by providing analysis and recommending improvements for future activity. Develop dashboards and reporting tools that enable clear and accessible performance monitoring. Present data and findings in a way that supports informed operational and strategic decision-making. Campaign & Fundraising Support Work closely with the fundraising team to understand campaign objectives and ensure data is used effectively to maximise income and engagement. Support the development and optimisation of supporter journeys through data-led segmentation and insight. Generate data sets and queries to track and measure key fundraising metrics. Provide operational data support for events, appeals and other fundraising initiatives. Provide cover for the Supporter Services team when required, including processing gifts, coding income accurately and issuing acknowledgements.
Oct 16, 2026
Full time
The CRM Database Controller plays a key role in supporting and improving fundraising activity through high-quality data management, insightful reporting and effective supporter segmentation. This role combines strong operational delivery with analytical capability, ensuring data is accurate, accessible and used to inform fundraising decisions. We are seeking a highly organised individual with excellent attention to detail and experience working with large customer or membership databases. Working closely with the fundraising team, you will prepare data selections and provide analysis that helps maximise income and supporter engagement. Your role will also work across teams to support the ongoing integration with other organisational systems while maintaining the integrity of our CRM. MAIN RESPONSIBILITIES Data Management & Quality Maintain the accuracy, consistency and integrity of supporter data within the CRM (Raisers Edge) system. Lead on the preparation of accurate and compliant data selections and segmented lists for direct mail, email, digital campaigns, events and appeals. Process data imports, updates and amendments in a timely and accurate manner. Monitor and improve data quality, identifying and resolving inconsistencies or gaps. Support ongoing development of database processes, reporting tools and workflow efficiencies. Support integration with other databases and systems. Keep up to date with CRM system updates and functionality to maximise system capability. Reporting & Insight Produce and interpret regular and ad-hoc reports on fundraising performance, income, retention and supporter activity. Analyse campaign results and supporter behaviour to identify trends, risks and opportunities. Contribute to post-campaign evaluation by providing analysis and recommending improvements for future activity. Develop dashboards and reporting tools that enable clear and accessible performance monitoring. Present data and findings in a way that supports informed operational and strategic decision-making. Campaign & Fundraising Support Work closely with the fundraising team to understand campaign objectives and ensure data is used effectively to maximise income and engagement. Support the development and optimisation of supporter journeys through data-led segmentation and insight. Generate data sets and queries to track and measure key fundraising metrics. Provide operational data support for events, appeals and other fundraising initiatives. Provide cover for the Supporter Services team when required, including processing gifts, coding income accurately and issuing acknowledgements.
