Part of Crimson Hotels, The Trafalgar St. James, Curio Collection by Hilton is a 5 Star hotel with 137 bedrooms including 9 suites, and a number of venues consisting of our unique The Rooftop and Rockwell Bistro & Wine Bar that pride themselves in the quality of service that they provide. The Role As Assistant Front Office Manager, you will support the Front Office Manager in the smooth and efficient day-to-day operations of the front desk, ensuring exceptional guest service and operational excellence. You will help lead and motivate the front office team, contribute to departmental objectives, and ensure the highest standards of hospitality are maintained at all times. You will also - but not be limited to: Assist in overseeing front desk operations including check-in/out, reservations, and guest enquiries Support with training, mentoring, and scheduling of team members to ensure service consistency Help ensure compliance with audit and operational standards across the department Handle guest feedback and escalate complex concerns where necessary Assist in generating reports and supporting the Front Office Manager with cost control and budgeting About you You are a service-oriented and reliable hospitality professional who leads by example and takes pride in delivering memorable guest experiences. You possess a hands-on approach, a natural ability to support and uplift your team, and excellent communication skills that help foster collaboration across departments. Minimum 1-2 years of supervisory or assistant managerial front office experience within a 5-star hotel environment. Strong interpersonal and organizational skills, with the ability to multitask under pressure Confident in guest relations, complaint handling, and supporting team development Experience with OnQ or similar PMS preferred LQA experience is desirable but not essential The Trafalgar St James The Trafalgar St. James London, Curio Collection by Hilton, is an iconic London hotel with unique restaurants and bars poised on the edge of St. James and Trafalgar Square but moments from Soho, Mayfair, and the West End. This luxury lifestyle hotel blends innovative bold designs and thoughtful service with excellent dining and nightlife, entertaining both international visitors and Londoners under the same roof. Why join the Trafalgar St James Team? As part of our team, you'll have access to a range and benefits,including: Health & Wellbeing Cash Plan Go Hilton - Discount program for you, your friends & family to stay in over 7,200 Hilton portfolio of hotels around the world starting from £40 a night Life Assurance Scheme Pension Scheme Complimentary meals on duty Opportunities for internal career progression Dry cleaning and uniform laundering on duty Professional training and development opportunities Paid birthday day off Employee recognition programmes to celebrate your achievements Refer a Friend incentive Discounts in our F&B Outlets: Rockwell and The Rooftop MyCrimson Rewards - Cashback and discount platform for online and in-store shopping Our team is very diverse. From newcomers making their way to the industry to some of the most experienced professionals in London. We promote a strong culture where quality interactions, excellent service and fun dominates our day to day. We describe ourselves as a brand personality. If these traits resonate with your own personality, then The Trafalgar St James is for you. Eligibility: In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK prior to application. Documented evidence of eligibility will be required from candidates as part of the recruitment process. Crimson Hotels is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, age, disability, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
Jul 03, 2025
Full time
Part of Crimson Hotels, The Trafalgar St. James, Curio Collection by Hilton is a 5 Star hotel with 137 bedrooms including 9 suites, and a number of venues consisting of our unique The Rooftop and Rockwell Bistro & Wine Bar that pride themselves in the quality of service that they provide. The Role As Assistant Front Office Manager, you will support the Front Office Manager in the smooth and efficient day-to-day operations of the front desk, ensuring exceptional guest service and operational excellence. You will help lead and motivate the front office team, contribute to departmental objectives, and ensure the highest standards of hospitality are maintained at all times. You will also - but not be limited to: Assist in overseeing front desk operations including check-in/out, reservations, and guest enquiries Support with training, mentoring, and scheduling of team members to ensure service consistency Help ensure compliance with audit and operational standards across the department Handle guest feedback and escalate complex concerns where necessary Assist in generating reports and supporting the Front Office Manager with cost control and budgeting About you You are a service-oriented and reliable hospitality professional who leads by example and takes pride in delivering memorable guest experiences. You possess a hands-on approach, a natural ability to support and uplift your team, and excellent communication skills that help foster collaboration across departments. Minimum 1-2 years of supervisory or assistant managerial front office experience within a 5-star hotel environment. Strong interpersonal and organizational skills, with the ability to multitask under pressure Confident in guest relations, complaint handling, and supporting team development Experience with OnQ or similar PMS preferred LQA experience is desirable but not essential The Trafalgar St James The Trafalgar St. James London, Curio Collection by Hilton, is an iconic London hotel with unique restaurants and bars poised on the edge of St. James and Trafalgar Square but moments from Soho, Mayfair, and the West End. This luxury lifestyle hotel blends innovative bold designs and thoughtful service with excellent dining and nightlife, entertaining both international visitors and Londoners under the same roof. Why join the Trafalgar St James Team? As part of our team, you'll have access to a range and benefits,including: Health & Wellbeing Cash Plan Go Hilton - Discount program for you, your friends & family to stay in over 7,200 Hilton portfolio of hotels around the world starting from £40 a night Life Assurance Scheme Pension Scheme Complimentary meals on duty Opportunities for internal career progression Dry cleaning and uniform laundering on duty Professional training and development opportunities Paid birthday day off Employee recognition programmes to celebrate your achievements Refer a Friend incentive Discounts in our F&B Outlets: Rockwell and The Rooftop MyCrimson Rewards - Cashback and discount platform for online and in-store shopping Our team is very diverse. From newcomers making their way to the industry to some of the most experienced professionals in London. We promote a strong culture where quality interactions, excellent service and fun dominates our day to day. We describe ourselves as a brand personality. If these traits resonate with your own personality, then The Trafalgar St James is for you. Eligibility: In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK prior to application. Documented evidence of eligibility will be required from candidates as part of the recruitment process. Crimson Hotels is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, age, disability, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
We have an exciting opportunity for a Cluster Director of Sales to join our team. The Cluster Director of Sales will be responsible for sales performance for 100 Queen's Gate Hotel London, Curio collection by Hilton and The Trafalgar St. James, Curio Collection by Hilton. The Role The Cluster Director of Sales is responsible for leading the strategic sales efforts and overall performance of a luxury and lifestyle hotel cluster. This leadership role focuses on driving top-line revenue through proactive sales strategies, comprehensive market analysis, and effective team management. The ideal candidate is a dynamic, results-oriented leader with a deep understanding of both luxury and lifestyle hospitality markets, capable of inspiring and guiding the sales team to exceed targets while delivering exceptional client experiences. Other accountabilities include: Produce a Commercial Plan that accurately interprets the objectives of the business and maps out the actions and strategies required within each segment to support the positioning of the cluster. Own the delivery of these strategies Support the preparation of the annual Sales and Marketing and budgets. Work with the General Manager and Revenue team, to continuously align and devise strategies and tactics to retain and grow the business and support revenue maximisation. Research competitor properties to obtain market and rate intelligence and an understanding of business trends, the competition, and their key accounts. Utilize this intelligence to develop strategic plans, ensure the business remains competitive in the marketplace and to identify potential business to target. Attend and help drive monthly strategy meetings. Have ownership and responsibility for agreed outputs from these meetings. Actively seek/identify, secure and contract new and repeat business for all areas of the business, across all market segments, with a particular emphasis corporate and corporate group business. Establish, build and manage relationships with the Hilton sales team. Become fully conversant with all Hilton sales initiatives and tools. Attend Hilton Sales forums across the year as required Research potential new accounts, conduct telesales calls, plan appointments and carry out weekly face to face sales calls in line with agreed targets. Prepare account development plans to ensure maximum share from each account and agency. Plan and execute sales trips to major market areas. Attend major travel functions and exhibitions to promote sales for the hotel. Review outputs and ROI of all sales trips and functions. Support the marketing team to ensure effective data capture and database management processes and systems are in place for the hotel. Identify and target local leisure attractions to develop mutually beneficial affiliations and partnerships across luxury markets and consortia programmes. Maintain rapport and reward loyalty through entertaining top producing clients as required. When entertaining clients, remember you are always representing the business and your behaviour must display this. Work with the hotel General Manager and key hotel team members to strengthen current relationships within the local community. Represent the hotel at seminars, business events etc. to maximise networking opportunities to raise the profile/awareness of the hotel. Ensure effective use of the Delphi.fdc across the Curio Team Prepare and complete other reports and presentations as required. At every opportunity 'cross sell' all crimson properties. Ensure Sales Champions is fully embraced at all hotels and led by the sales team. To ensure the sales teams are highly motivated and engaged, focussed on selling the business. Coach and support any team performance challenges Identifies employees with potential for promotion and/or transfer and makes appropriate development plans for him or her Establishes and maintains effective internal communications, including daily meetings with own teams, to ensure optimum teamwork and productivity The Person Essential Previous proven sales experience - ideally in the luxury market Strong communication skills, both written & verbal Experience of working within and leading a team Ability to plan, prioritise and multitask Flexible and adaptable to change Attention to detail Strong problem-solving skills Can do attitude Desirable Ability to work without constant supervision Strong self-motivation and organisational skills Hilton branded experience. Benefits and Perks Health & Wellbeing Cash Plan Go Hilton - Discount program for you, your friends & family to stay in over 7,200 Hilton portfolio of hotels around the world starting from £40 a night Life Assurance Scheme Pension Scheme Complimentary meals on duty Opportunities for internal career progression Dry cleaning and uniform laundering on duty Professional training and development opportunities Paid birthday day off Employee recognition programmes to celebrate your achievements Refer a Friend incentive MyCrimson Rewards - Cashback and discount platform for online and in-store shopping Eligibility: In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK prior to application. Documented evidence of eligibility will be required from candidates as part of the recruitment process. Crimson Hotels is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, age, disability, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
Jun 16, 2025
Full time
We have an exciting opportunity for a Cluster Director of Sales to join our team. The Cluster Director of Sales will be responsible for sales performance for 100 Queen's Gate Hotel London, Curio collection by Hilton and The Trafalgar St. James, Curio Collection by Hilton. The Role The Cluster Director of Sales is responsible for leading the strategic sales efforts and overall performance of a luxury and lifestyle hotel cluster. This leadership role focuses on driving top-line revenue through proactive sales strategies, comprehensive market analysis, and effective team management. The ideal candidate is a dynamic, results-oriented leader with a deep understanding of both luxury and lifestyle hospitality markets, capable of inspiring and guiding the sales team to exceed targets while delivering exceptional client experiences. Other accountabilities include: Produce a Commercial Plan that accurately interprets the objectives of the business and maps out the actions and strategies required within each segment to support the positioning of the cluster. Own the delivery of these strategies Support the preparation of the annual Sales and Marketing and budgets. Work with the General Manager and Revenue team, to continuously align and devise strategies and tactics to retain and grow the business and support revenue maximisation. Research competitor properties to obtain market and rate intelligence and an understanding of business trends, the competition, and their key accounts. Utilize this intelligence to develop strategic plans, ensure the business remains competitive in the marketplace and to identify potential business to target. Attend and help drive monthly strategy meetings. Have ownership and responsibility for agreed outputs from these meetings. Actively seek/identify, secure and contract new and repeat business for all areas of the business, across all market segments, with a particular emphasis corporate and corporate group business. Establish, build and manage relationships with the Hilton sales team. Become fully conversant with all Hilton sales initiatives and tools. Attend Hilton Sales forums across the year as required Research potential new accounts, conduct telesales calls, plan appointments and carry out weekly face to face sales calls in line with agreed targets. Prepare account development plans to ensure maximum share from each account and agency. Plan and execute sales trips to major market areas. Attend major travel functions and exhibitions to promote sales for the hotel. Review outputs and ROI of all sales trips and functions. Support the marketing team to ensure effective data capture and database management processes and systems are in place for the hotel. Identify and target local leisure attractions to develop mutually beneficial affiliations and partnerships across luxury markets and consortia programmes. Maintain rapport and reward loyalty through entertaining top producing clients as required. When entertaining clients, remember you are always representing the business and your behaviour must display this. Work with the hotel General Manager and key hotel team members to strengthen current relationships within the local community. Represent the hotel at seminars, business events etc. to maximise networking opportunities to raise the profile/awareness of the hotel. Ensure effective use of the Delphi.fdc across the Curio Team Prepare and complete other reports and presentations as required. At every opportunity 'cross sell' all crimson properties. Ensure Sales Champions is fully embraced at all hotels and led by the sales team. To ensure the sales teams are highly motivated and engaged, focussed on selling the business. Coach and support any team performance challenges Identifies employees with potential for promotion and/or transfer and makes appropriate development plans for him or her Establishes and maintains effective internal communications, including daily meetings with own teams, to ensure optimum teamwork and productivity The Person Essential Previous proven sales experience - ideally in the luxury market Strong communication skills, both written & verbal Experience of working within and leading a team Ability to plan, prioritise and multitask Flexible and adaptable to change Attention to detail Strong problem-solving skills Can do attitude Desirable Ability to work without constant supervision Strong self-motivation and organisational skills Hilton branded experience. Benefits and Perks Health & Wellbeing Cash Plan Go Hilton - Discount program for you, your friends & family to stay in over 7,200 Hilton portfolio of hotels around the world starting from £40 a night Life Assurance Scheme Pension Scheme Complimentary meals on duty Opportunities for internal career progression Dry cleaning and uniform laundering on duty Professional training and development opportunities Paid birthday day off Employee recognition programmes to celebrate your achievements Refer a Friend incentive MyCrimson Rewards - Cashback and discount platform for online and in-store shopping Eligibility: In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK prior to application. Documented evidence of eligibility will be required from candidates as part of the recruitment process. Crimson Hotels is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, age, disability, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
The Crimson hotels is a fast growing, independently family-owned hotel group which manages seven branded hotels, operating under two major brands of Hilton and IHG. At Crimson we are passionate about creating meaningful experiences and we do this by connecting people through exceptional hospitality and making a sustainable impact in our community A NightManager will ensure the safe and efficient running of the hotel during night hours, to provide seamless guest service in line Crowne Plaza brand service standards, policies & procedures and all other guidelines set out by the company. Key duties include: Manage the reception experience for guests (checking in/out) by creating a warm welcome to everyone and setting the tone for each guest's experience in line with our brand standards and ensure check-in/out is carried out in accordance with cash handling and credit card policies and procedures. Manage the hotel's general Health, safety and security throughout the night, ensuring security walks are carried out. Ensure the night audit duties (revenue postings, PDQ balances, rate variances) are completed, and all necessary reports are produced. Ensure handover procedures are followed, and all relevant information is conveyed onto the entire team. Demonstrate a knowledge of hotel room rates, packages, promotions, and other general product knowledge and maximize room occupancy and revenue. Resolve queries complaints and concerns as they arise, to the satisfaction of the guests. To serve food and beverages (including Liquor) in line with company policies and processes, and line with licensing laws and regulations. Be the part of recruitment as and when required. Personal qualities, skills and experience Experience of working in a hotel background in a similar role (Front Office), with managerial abilities and previous experience of working night shifts. Sound knowledge of Health, safety and security requirements Confident in the use of IT systems, and ideally in the use of Opera and Opayo. Self-motivated with a can-do attitude and the ability to motivate others. Excellent communication and interpersonal skills with a good command of written & spoken English. In line with the requirements of the Asylum immigration Act 1996, all applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK prior to application. Evidence of eligibility will be required from candidates as part of the recruitment process. There are some great benefits of working with us: My Crimson Rewards and Recognition schemes (discount shopping and wellbeing), instant rewards and employee of the month e-vouchers 28 days annual leave Additional annual leave day for your birthday Access to Private Healthcare Plan, e.g. financial assistance towards the cost of healthcare Superb training appropriate to the role and development opportunities Complimentary refreshments and freshly cooked meals whilst on duty Free parking on site Employee introduction scheme Sales Champions Scheme Star of the month recognition A Crimson we want to be a great place to work where a diverse group of people from all backgrounds can input and thrive. We embrace inclusivity which means creating an environment where we celebrate our differences and everybody's contributions, regardless of age, gender, race, disability, sex, sexual orientation, maternity or pregnancy, religion or belief.
Jun 10, 2025
Full time
The Crimson hotels is a fast growing, independently family-owned hotel group which manages seven branded hotels, operating under two major brands of Hilton and IHG. At Crimson we are passionate about creating meaningful experiences and we do this by connecting people through exceptional hospitality and making a sustainable impact in our community A NightManager will ensure the safe and efficient running of the hotel during night hours, to provide seamless guest service in line Crowne Plaza brand service standards, policies & procedures and all other guidelines set out by the company. Key duties include: Manage the reception experience for guests (checking in/out) by creating a warm welcome to everyone and setting the tone for each guest's experience in line with our brand standards and ensure check-in/out is carried out in accordance with cash handling and credit card policies and procedures. Manage the hotel's general Health, safety and security throughout the night, ensuring security walks are carried out. Ensure the night audit duties (revenue postings, PDQ balances, rate variances) are completed, and all necessary reports are produced. Ensure handover procedures are followed, and all relevant information is conveyed onto the entire team. Demonstrate a knowledge of hotel room rates, packages, promotions, and other general product knowledge and maximize room occupancy and revenue. Resolve queries complaints and concerns as they arise, to the satisfaction of the guests. To serve food and beverages (including Liquor) in line with company policies and processes, and line with licensing laws and regulations. Be the part of recruitment as and when required. Personal qualities, skills and experience Experience of working in a hotel background in a similar role (Front Office), with managerial abilities and previous experience of working night shifts. Sound knowledge of Health, safety and security requirements Confident in the use of IT systems, and ideally in the use of Opera and Opayo. Self-motivated with a can-do attitude and the ability to motivate others. Excellent communication and interpersonal skills with a good command of written & spoken English. In line with the requirements of the Asylum immigration Act 1996, all applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK prior to application. Evidence of eligibility will be required from candidates as part of the recruitment process. There are some great benefits of working with us: My Crimson Rewards and Recognition schemes (discount shopping and wellbeing), instant rewards and employee of the month e-vouchers 28 days annual leave Additional annual leave day for your birthday Access to Private Healthcare Plan, e.g. financial assistance towards the cost of healthcare Superb training appropriate to the role and development opportunities Complimentary refreshments and freshly cooked meals whilst on duty Free parking on site Employee introduction scheme Sales Champions Scheme Star of the month recognition A Crimson we want to be a great place to work where a diverse group of people from all backgrounds can input and thrive. We embrace inclusivity which means creating an environment where we celebrate our differences and everybody's contributions, regardless of age, gender, race, disability, sex, sexual orientation, maternity or pregnancy, religion or belief.