Coniston Hotel Ltd

Job Title: Executive Head Housekeeper Location: The Coniston Hotel Country Estate & Spa Reports to: Operations Manager ROLE OVERVIEW We are looking for an experienced Executive Head Housekeeper to join our team and take the lead whilst working alongside our brilliant housekeeping team at The Coniston Hotel near Skipton. MAIN RESPONSIBILITIES Lead and supervise all the housekeeping operations, Overseeing the Head Housekeeper, supervisors, room attendants, public area cleaners and linen porter. Full P&L accountability within the Housekeeping Department. Managing weekly Rota budgets for the housekeeping & laundry team & public areas. Complete holiday planning for the housekeeping and laundry teams. Conduct weekly property walks with operations manager & Maintenance. Complete daily room audits. Organising & scheduling of deep clean audits. Oversee all cleanliness of the hotel & Spa including external areas Conduct 1-1s. monthly reviews. Ensure team maintain professional appearance and adhere to company standards. Manage employee relations issues as and when required. A keen eye for detail to ensure high standards are met across the hotel and ensure that all employees meet the needs of the customer first. Manage inventory of cleaning supplies and equipment and order replacements as needed. Oversee all external laundry orders, invoicing and auditing the laundry costs. Ensure the department is fully Health & Safety compliant and works with HH/HR/GM on this. Ensure that there is ongoing training withing the housekeeping department, to maintain service standards. Where necessary assisting with project management & CAPEX projects. Make sure all bedrooms are kept maintained to a high standard Work with the Hotel Maintenance team closely to ensure all bedrooms are kept operationally efficient. Support the company's overall objectives and to contribute to the success of the business. Work closely with other departmental heads. Complete regular Hotel Audits & snagging issues and report back to management. To ensure that our team has the right resources, skills & equipment to deliver excellent service and exemplary housekeeping standards. Assist the Operations Manager in areas as required. PERSON SPECIFICATION Previous experience as an Executive head housekeeper in a 4- star leadership environment leading a large team. Proven people management skills. Excellent organisational and time management. PC literate (excel, word, outlook). Sense of fun, energy, and good humor. ABOUT US The Coniston Hotel Country Estate & Spa is an award-winning destination hotel near Skipton on the edge of Yorkshire Dales. We are a family run, privately owned organisation founded in 1969 by the Bannister family, who are actively involved in the day to day running of the business. Over the past 50 years our 1,000-acre estate has gone from strength-to-strength and now boasts 70 bedrooms, The View Restaurant, Macleod's Bar and a Five Bubble rated spa, as well as an array of on site activities such as clay pigeon shooting, 4x4 off roading, archery, fishing, and walking. The vast range of activities, combined with flexible function spaces, makes The Coniston a popular choice with corporates, attracting off site meetings and team building sessions from clients across the UK and abroad. We are also recognised as a leading wedding and private events venue in our region, with a tailor made range of dishes from an intimate barn ceremony to a magnificent marquee reception, as well as a range of picture perfect outside locations. We pride ourselves on delivering exceptional customer service and take great pleasure in building relationships with guests. Everyone that walks through our doors instantly becomes part of our story; and we feel privileged to be part of theirs too. EMPLOYEE BENEFITS - What we offer you 28 days annual leave (including Bank Holidays), increasing with service - we value and celebrate long service. NEST pension scheme for all eligible employees. FREE Hospitality Action Employee Assistance Program for all employees providing a range of specialist support services. Ongoing development, training and opportunities to progress. Gratuities and service charge paid monthly (up to £2,500.00 per annum) Regular rewards and recognition with monthly, annual and long service awards. Preferential membership fees for our award winning Nàdarra Spa. 20% discount for Spa Treatments (on the same day), 10% discount on Gift Shop Spa Retail (excluding sale items), Food Beverage and Hotel Celebrations (excluding weddings), as well as £75.00 Bedroom Rate (room only) for you or your family to enjoy. Meals on duty 30 minute paid break FREE on site parking.