Eurocell Group Ltd

ROLE: Trade Counter Assistant / Driver HOURS: 22 hours per week-Including Saturdays- Part time SALARY: £27,936 basic salary per year- Pro-Rata BONUS/OTE: Realistic total earning potential of up to £31,536 per year-Pro Rata BENEFITS: Healthcare Cash Plan, 3x Salary Life Assurance, High Street Discounts, Staff Discount BASE: Site Based Eurocell are a stock market listed Plc and the market leader for uPVC products within the building industry. We know that our people are our greatest asset, we are successful, dynamic, ambitious and looking for great team players to grow with us. Our Trade Branch Network roles offer a host of benefits, unlike many other Trade Networks. We are working hard to support your work/life balance in the following ways: We have a Christmas shutdown period We only work occasional Saturdays, on a rota basis We don't open our branches on Sundays Our branches close at 4:30pm during the week, we support your work/life balance! We offer a FREE Healthcare plan for all our employees Exceptional monthly Branch Bonus Industry leading induction and training programmes Excellent opportunities to grow with us, and progress your career Our Trade Branch Network offers genuine opportunities to make a difference, and provides many exciting career pathways within Eurocell. WHAT OUR TRADE COUNTER ASSISTANTS DO: Our Trade Counter Assistants are hands-on, lead by example, and work closely with the Branch Manager and Branch Supervisor in day to day branch operations Responsible for trade counter sales to achieve sales targets, confidently communicating product knowledge to customers Provide exceptional customer service and support to new and existing customers Picking, loading and delivering products to customers via Eurocell's 3.5 tonne flatbed trucks and LWB vans Responsible for route planning, safe driving and keeping the Company vehicle clean Supporting the Branch Manager with actions and activities on time, in full Compliance with Health and Safety, company policies and procedures Ensure excellence in customer service, operational standards and Branch sales targets are achieved Support the delivery of sales targets whilst developing and maintaining positive customer relationships Assist with the delivery of branch operations Provide support and assistance to Branch colleagues as required Maintain branch standards - including warehouse and stock management, front of house cleanliness and point of sale WHAT WE NEED FROM OUR TRADE COUNTER ASSISTANTS: Passion and energy to deliver exceptional customer service and achieve business targets A hands-on customer focused approach, confident and happy to serve customers and proactively engage with potential future customers A commercial approach to drive sales and maximise margins, whilst ensuring our customers always walk away happy Good organisational skills, with ability to prioritise and use own initiative Confident IT user, with experience of MS Office and industry standard software eg SAP A full and valid driving license is essential, and a FLT licence could be a distinct advantage Previous branch stock take experience could be a distinct advantage Comfortable to work in a small team and on occasion, alone Experience within a similar role ideally in a trade / builders merchant /retail, glazing or uPVC environment could be a distinct advantage WHAT WE OFFER OUR TRADE COUNTER ASSISTANTS: You will be rewarded with a very competitive basic salary An excellent monthly bonus scheme 25 days holiday, plus statutory holidays - normally 33 days in total each year Free Healthcare plan for all employees Enhanced Maternity and Paternity benefit Free Life Assurance Plan of 3x your Annual Salary Christmas shutdown Option to join the Eurocell Share Save Scheme at discounted rates, and share in our company success Company Pension Plan Employee discount on Eurocell products Discounts across many well-known online and high street retailers A blend of training, including e-learning and on the job training to help your career development Care First Employee Assistance Programme, available 24 hours a day, 365 days a year for confidential support and advice, if and when you need it Colleague Referral Programme; we pay you for successfully referring people to join our team Excellent opportunities to grow with us, and progress your career

ROLE: Customer Relationship Coordinator HOURS: Monday-Friday 08:30-17:00 SALARY: £27,299.96 plus company benefits BASE: Eurocell Head Office, South Normanton, Alfreton, DE55 2DT Eurocell is a stock market listed Plc and the market leader for uPVC products within the building industry. We know that our people are our greatest asset; we are successful, dynamic, ambitious, and looking for great team players to grow with us. We are currently adding to our Customer Services team and seeking an experienced Customer Relationship Coordinator to build and maintain customer relationships by resolving complaints and queries, providing regular updates on company performance, and building customer satisfaction. This is a full-time position based at our modern Head Office, just off J28 of the M1 and in close links to the A38. WHAT OUR CUSTOMER RELATIONSHIP COORDINATORS DO: Build and maintain relationships with our customer base, both internal and external. Resolve customer complaints and queries in a professional and timely manner. Update and maintain customer databases as required. Assist in identifying improvements in the Customer Relationship journey, improving the overall customer experience. Manage incoming telephone and email enquiries on a daily basis. WHAT WE NEED FROM OUR CUSTOMER RELATIONSHIP COORDINATOR: Previous Customer Service experience is essential. Strong communication skills to liaise with customers in a professional and friendly manner at all times. High attention to detail along with excellent time management skills. Computer literate - SAP experience is an advantage. Able to handle multiple workstreams and prioritise as necessary, both as part of a team and independently. WHAT WE OFFER OUR EMPLOYEES: Competitive basic salary of £27,299.96 per year. 25 days holiday, plus statutory holidays - normally 33 days in total each year. Free Healthcare plan for all employees. Enhanced Maternity and Paternity benefits. Free Life Assurance Plan of 3x your Annual Salary. Christmas shutdown. Option to join the Eurocell Share Save Scheme at discounted rates and share in our company success. Company Pension Plan. Employee discount on Eurocell products. Discounts across many well-known online and high street retailers. A blend of training, including e-learning and on-the-job training to help your career development. Care First Employee Assistance Programme, available 24 hours a day, 365 days a year for confidential support and advice. Colleague Referral Programme; we pay you for successfully referring people to join our team. Excellent opportunities to grow with us and progress your career. We reserve the right to close this vacancy early. Therefore, if you are interested, please submit your application as early as possible.