We have a fantastic new vacancy for a Food and Beverage Shift Leader at Courtyard by Marriott Inverness Airport Courtyard by Marriott Inverness Airport is a 130-bedroom hotel established in 2020. Situated on the doorstep of Inverness Airport, we aim to provide a comfortable and relaxed environment throughout the bar/bistro, one meeting room, and a gymnasium. Courtyard by Marriott Inverness Airport is managed by Lighthouse Hotel Management, which is the operational arm of the Molo Hotel Group. Job Description: As the Food and Beverage Shift Leader, you will play a pivotal role in the restaurant by motivating and supporting the F&B team to deliver high-quality service and create an exceptional guest experience. Responsibilities: Guest Engagement: Lead each shift, guiding a team of enthusiastic individuals to provide outstanding service with a smile. Address guest queries and problems promptly to ensure a memorable experience across all areas. Collaboration: Work closely with Kitchen, Reception, and Reservations teams to ensure seamless guest experiences and foster a harmonious work environment. Compliance: Support the Assistant Manager in ensuring adherence to food safety, hygiene, and allergen regulations, minimizing risks and catering to all dietary needs. Requirements: Previous experience in a shift lead role in hospitality is advantageous but not essential. A positive attitude and a desire to guide and motivate the team. A passion for delivering exceptional guest service with a friendly demeanor. Strong organizational skills and ability to multitask in a fast-paced environment. Flexibility to work varying shifts, including weekends and holidays. Excellent communication skills in English; additional languages are a bonus. Perks and Benefits: Competitive salary and career growth opportunities. Access to online GP services and extensive training programs. Employee discounts on hotel stays and dining. Inclusive work environment with recognition programs. Uniform and meals provided on duty. Death in Service benefit for contracted employees. Join our team and be part of an extraordinary hospitality journey. Apply now and contribute to our hotel's success story! The Lighthouse Hotel Management is an equal opportunity employer and encourages applications from candidates of all backgrounds.
Jun 12, 2025
Full time
We have a fantastic new vacancy for a Food and Beverage Shift Leader at Courtyard by Marriott Inverness Airport Courtyard by Marriott Inverness Airport is a 130-bedroom hotel established in 2020. Situated on the doorstep of Inverness Airport, we aim to provide a comfortable and relaxed environment throughout the bar/bistro, one meeting room, and a gymnasium. Courtyard by Marriott Inverness Airport is managed by Lighthouse Hotel Management, which is the operational arm of the Molo Hotel Group. Job Description: As the Food and Beverage Shift Leader, you will play a pivotal role in the restaurant by motivating and supporting the F&B team to deliver high-quality service and create an exceptional guest experience. Responsibilities: Guest Engagement: Lead each shift, guiding a team of enthusiastic individuals to provide outstanding service with a smile. Address guest queries and problems promptly to ensure a memorable experience across all areas. Collaboration: Work closely with Kitchen, Reception, and Reservations teams to ensure seamless guest experiences and foster a harmonious work environment. Compliance: Support the Assistant Manager in ensuring adherence to food safety, hygiene, and allergen regulations, minimizing risks and catering to all dietary needs. Requirements: Previous experience in a shift lead role in hospitality is advantageous but not essential. A positive attitude and a desire to guide and motivate the team. A passion for delivering exceptional guest service with a friendly demeanor. Strong organizational skills and ability to multitask in a fast-paced environment. Flexibility to work varying shifts, including weekends and holidays. Excellent communication skills in English; additional languages are a bonus. Perks and Benefits: Competitive salary and career growth opportunities. Access to online GP services and extensive training programs. Employee discounts on hotel stays and dining. Inclusive work environment with recognition programs. Uniform and meals provided on duty. Death in Service benefit for contracted employees. Join our team and be part of an extraordinary hospitality journey. Apply now and contribute to our hotel's success story! The Lighthouse Hotel Management is an equal opportunity employer and encourages applications from candidates of all backgrounds.
We have a fantastic new vacancy for The Reach at Piccadilly, Manchester. We are looking to grow our evening restaurant team, we are the newest hotel in the city. We have a small plates concept running throughout the day/evening. Our team is encouraged to be creative with our evolving menus for both Beverage and Food. Job Description: As the Food and Beverage Supervisor, you will play a pivotal role in delivering the highest quality of service and providing an exceptional experience for our guests. Responsibilities: Leadership: Running the team in either morning shifts or evening shifts, pushing the team to give our guests the best possible experience, motivating the team, cash handling, and some close downs. Guest Engagement: As the face of our hotel, you will greet each guest with a welcoming smile and positively promote our brand and outstanding service. Anticipating every guest's needs and wants, you will go above and beyond and take pride in making every guest's experience exceptional throughout the bar, restaurant, and meeting areas. Collaboration: You'll collaborate closely with various in-house teams, including kitchen, reception, and reservations, to ensure seamless guest experiences. Your excellent teamwork skills will foster a harmonious work environment, where everyone works together to create an exceptional stay for our guests. Compliance: In line with legislation and the hotel's policies and procedures, you will understand, implement, and deliver the highest standards of legal compliance regarding food safety, food hygiene, and food allergens. Limiting possible cross-contamination and risk to our staff and guests catering to all cuisine needs and wants. Requirements: Have a positive "can do" attitude. A passion for delivering exceptional guest service with a friendly and approachable demeanor. Strong organizational skills and the ability to multitask in a fast-paced environment. Flexibility to work varying shifts, including weekends and holidays, as our hotel operates 24/7. Excellent communication skills in English, both verbal and written. Additional language proficiency is a bonus. Perks and Benefits: Competitive salary and opportunities for career growth within Lighthouse Hotel management family. Enhanced benefits for all employees - including 24/7 access to an online GP. Extensive training and development programs to enhance your skills and knowledge. Employee / Friend & Family discounts on hotel stays and dining. Vibrant and inclusive work environment with a diverse team. Employee recognition programs to celebrate your achievements. Uniform and meals provided on duty. Death in Service benefit for contracted employees. And many more great benefits! Join our team and immerse yourself in a world of unparalleled hospitality and excitement. Be part of an extraordinary journey where you'll shape memories and create experiences that will last a lifetime. Apply now and become a key player in our magnificent hotel's success story! The Lighthouse Hotel Management is an equal opportunity employer and encourages applications from candidates of all backgrounds.
Feb 21, 2025
Full time
We have a fantastic new vacancy for The Reach at Piccadilly, Manchester. We are looking to grow our evening restaurant team, we are the newest hotel in the city. We have a small plates concept running throughout the day/evening. Our team is encouraged to be creative with our evolving menus for both Beverage and Food. Job Description: As the Food and Beverage Supervisor, you will play a pivotal role in delivering the highest quality of service and providing an exceptional experience for our guests. Responsibilities: Leadership: Running the team in either morning shifts or evening shifts, pushing the team to give our guests the best possible experience, motivating the team, cash handling, and some close downs. Guest Engagement: As the face of our hotel, you will greet each guest with a welcoming smile and positively promote our brand and outstanding service. Anticipating every guest's needs and wants, you will go above and beyond and take pride in making every guest's experience exceptional throughout the bar, restaurant, and meeting areas. Collaboration: You'll collaborate closely with various in-house teams, including kitchen, reception, and reservations, to ensure seamless guest experiences. Your excellent teamwork skills will foster a harmonious work environment, where everyone works together to create an exceptional stay for our guests. Compliance: In line with legislation and the hotel's policies and procedures, you will understand, implement, and deliver the highest standards of legal compliance regarding food safety, food hygiene, and food allergens. Limiting possible cross-contamination and risk to our staff and guests catering to all cuisine needs and wants. Requirements: Have a positive "can do" attitude. A passion for delivering exceptional guest service with a friendly and approachable demeanor. Strong organizational skills and the ability to multitask in a fast-paced environment. Flexibility to work varying shifts, including weekends and holidays, as our hotel operates 24/7. Excellent communication skills in English, both verbal and written. Additional language proficiency is a bonus. Perks and Benefits: Competitive salary and opportunities for career growth within Lighthouse Hotel management family. Enhanced benefits for all employees - including 24/7 access to an online GP. Extensive training and development programs to enhance your skills and knowledge. Employee / Friend & Family discounts on hotel stays and dining. Vibrant and inclusive work environment with a diverse team. Employee recognition programs to celebrate your achievements. Uniform and meals provided on duty. Death in Service benefit for contracted employees. And many more great benefits! Join our team and immerse yourself in a world of unparalleled hospitality and excitement. Be part of an extraordinary journey where you'll shape memories and create experiences that will last a lifetime. Apply now and become a key player in our magnificent hotel's success story! The Lighthouse Hotel Management is an equal opportunity employer and encourages applications from candidates of all backgrounds.
Lighthouse Hotel Management are currently looking for a Reservations Manager to join our team at The Halyard Rope Walks, and Holiday Inn Express Central, Liverpool. Our Reservations Team is appointed to respond to all room reservation requests with the aim of converting each request into a confirmed booking using the selling strategy set by the hotel. The Reservations Manager is responsible for managing the reservations process and operation in the property, by coaching and motivating the team to deliver quality guest service and meet financial targets for the property. This role offers a schedule of 40 hours spread over 5 working days and plays an integral part in maximizing the hotels' profitability. Duties and Responsibilities To manage the day-to-day operation of the Reservations department - ensuring that all systems and procedures identified in the reservations audit are completed. To ensure that the department provides a high level of customer service and meets the brand standard for all reservations. To display a proactive and innovative approach to skills development and standards enhancement with your team. Ensure that communication procedures are effective and efficient on a day-to-day basis enabling the operation to plan and deliver all customer service requirements. To actively develop the team's awareness of revenue capture, packages, and accounting in order to enhance revenues and protect customer service. To possess a strong knowledge of the products and ensure that the team shares this understanding, so that flexible and informed selling approaches can be offered. To target the team on all up-selling opportunities, utilizing incentives as appropriate. To carry out Duty Management functions when required. Ensuring recruitment, training, development, and staffing levels are as required, whilst demonstrating a management style that is both 'hands-on' and strategic. To be able to act with initiative, planning for the future and possible consequences. Being proactive in getting things done and exceeding expectations of both guests and colleagues where possible. To develop interactive customer relations and to be aware of any possible future requirements. To relay such information and ideas to the General Manager for the enhancement of customer expectation. To support with initiative and commitment the overall objectives of the business in terms of revenues, costs, and teamwork - whilst developing your personal competency levels. People Fully accountable for team members within the unit in terms of recruitment, performance management, reviews, L&D. Act as a role model in terms of values, professional ethics, and conduct. Identify training needs within the team and deliver or source appropriate training. Communicate throughout the team to ensure all members are aware of current developments within the company. Display a pro-active and leading role in terms of service, culture, development, team image, systems, procedures, and skills development. Where you will be working Nestled in the vibrant Ropewalks area of Liverpool, The Halyard is a standout destination with 133 exquisite rooms. Positioned as IHG's Luxury Lifestyle, Vignette Brand, it boasts a smart restaurant and bar. Our unique layout places the gym, meeting room, and suites on the top floor, offering breathtaking views of the dynamic city from private balconies. Managed by Lighthouse Hotel Management, which is the operational arm of the Molo Hotel Group. What's in it for you? Competitive salary and opportunities for career growth within Lighthouse Hotel Management family. Enhanced benefits for all employees - including 24/7 access to an online GP. Extensive training and development programs to enhance your skills and knowledge. Employee / Friend & Family discounts on hotel stays and dining. Vibrant and inclusive work environment with a diverse team. Employee recognition programs to celebrate your achievements. Uniform & Meals on duty provided. Death in service benefit for contracted employees. Join our team and immerse yourself in a world of unparalleled hospitality and excitement. Be part of an extraordinary journey where you'll shape memories and create experiences that will last a lifetime. Apply now and become a key player in our magnificent hotel's success story! The Lighthouse Hotel Management is an equal opportunity employer and encourages applications from candidates of all backgrounds.
Feb 20, 2025
Full time
Lighthouse Hotel Management are currently looking for a Reservations Manager to join our team at The Halyard Rope Walks, and Holiday Inn Express Central, Liverpool. Our Reservations Team is appointed to respond to all room reservation requests with the aim of converting each request into a confirmed booking using the selling strategy set by the hotel. The Reservations Manager is responsible for managing the reservations process and operation in the property, by coaching and motivating the team to deliver quality guest service and meet financial targets for the property. This role offers a schedule of 40 hours spread over 5 working days and plays an integral part in maximizing the hotels' profitability. Duties and Responsibilities To manage the day-to-day operation of the Reservations department - ensuring that all systems and procedures identified in the reservations audit are completed. To ensure that the department provides a high level of customer service and meets the brand standard for all reservations. To display a proactive and innovative approach to skills development and standards enhancement with your team. Ensure that communication procedures are effective and efficient on a day-to-day basis enabling the operation to plan and deliver all customer service requirements. To actively develop the team's awareness of revenue capture, packages, and accounting in order to enhance revenues and protect customer service. To possess a strong knowledge of the products and ensure that the team shares this understanding, so that flexible and informed selling approaches can be offered. To target the team on all up-selling opportunities, utilizing incentives as appropriate. To carry out Duty Management functions when required. Ensuring recruitment, training, development, and staffing levels are as required, whilst demonstrating a management style that is both 'hands-on' and strategic. To be able to act with initiative, planning for the future and possible consequences. Being proactive in getting things done and exceeding expectations of both guests and colleagues where possible. To develop interactive customer relations and to be aware of any possible future requirements. To relay such information and ideas to the General Manager for the enhancement of customer expectation. To support with initiative and commitment the overall objectives of the business in terms of revenues, costs, and teamwork - whilst developing your personal competency levels. People Fully accountable for team members within the unit in terms of recruitment, performance management, reviews, L&D. Act as a role model in terms of values, professional ethics, and conduct. Identify training needs within the team and deliver or source appropriate training. Communicate throughout the team to ensure all members are aware of current developments within the company. Display a pro-active and leading role in terms of service, culture, development, team image, systems, procedures, and skills development. Where you will be working Nestled in the vibrant Ropewalks area of Liverpool, The Halyard is a standout destination with 133 exquisite rooms. Positioned as IHG's Luxury Lifestyle, Vignette Brand, it boasts a smart restaurant and bar. Our unique layout places the gym, meeting room, and suites on the top floor, offering breathtaking views of the dynamic city from private balconies. Managed by Lighthouse Hotel Management, which is the operational arm of the Molo Hotel Group. What's in it for you? Competitive salary and opportunities for career growth within Lighthouse Hotel Management family. Enhanced benefits for all employees - including 24/7 access to an online GP. Extensive training and development programs to enhance your skills and knowledge. Employee / Friend & Family discounts on hotel stays and dining. Vibrant and inclusive work environment with a diverse team. Employee recognition programs to celebrate your achievements. Uniform & Meals on duty provided. Death in service benefit for contracted employees. Join our team and immerse yourself in a world of unparalleled hospitality and excitement. Be part of an extraordinary journey where you'll shape memories and create experiences that will last a lifetime. Apply now and become a key player in our magnificent hotel's success story! The Lighthouse Hotel Management is an equal opportunity employer and encourages applications from candidates of all backgrounds.