Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today! Alliance Healthcare, part of Cencora is a leading provider in pharmaceutical distribution and services, dedicated to improving the health and wellbeing of people and animals globally. Our commitment to innovation and excellence drives us to create impactful communication strategies that resonate with our stakeholders. Role Overview: As a key member of the Alliance Healthcare UK communications team, the Communications Executive - Digital will play a vital role in supporting digital communications for Alliance Healthcare. We are looking for an enthusiastic professional who will be responsible for creating and implementing engaging digital communication materials across our existing channels for a diverse range of internal and external stakeholders. Key Responsibilities: Digital Communications: Support the implementation of the Alliance Healthcare UK digital communications strategy, ensuring projects and campaigns are executed within agreed timelines and budgets. Manage and maintain content across all digital channels, including Company Intranet, TV screens, LinkedIn, and digital signage. Assist in managing customer email addresses and data from the customer portal for effective communication. Social Media Management: Create and schedule content for social media channels. Propose content for the Alphega UK LinkedIn channel as required. Review platform effectiveness and communicate insights and recommendations based on metrics. Teams Live Events: Support the production of internal and external live events that require digital support, including content creation. Video Management: Collaborate with external agencies to plan, design, and create video content for communication campaigns, ensuring deadlines and budgets are met. Manage and implement video content across digital channels, showcasing the Cencora purpose and guiding principles through engaging stories. Measuring Success: Assist in the creation and analysis of communication metrics to assess the effectiveness of internal communication methods and channels, providing recommendations for continuous improvement. . Knowledge, Skills, and Experience Required: Proven experience in digital communications and managing digital channels. Strong proficiency with digital communication tools and platforms. Excellent written and verbal communication skills. An enthusiastic team player with a proactive and conscientious work ethic. Strong editing skills and a creative mindset for producing engaging content that informs and excites diverse audiences. Experience in social media, websites, and digital video content creation. Strong attention to detail Familiarity with in-house software and tools like Canva and Salesforce Marketing Cloud would be highly desirable. Ability to contribute creatively and develop new ideas. Team Structure: You will be part of a supportive and friendly team of 6, working closely with functional leaders, communications team members across Cencora and external partners. What We Offer: 25 days holiday per year plus bank holidays which increases with service Performance related bonus scheme Opportunities for professional development and career advancement within a fast-moving global communications team. The chance to make a meaningful impact in the healthcare sector. What Cencora offers Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements. Full time Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today! Job Details Alliance Healthcare, part of Cencora is a leading provider in pharmaceutical distribution and services, dedicated to improving the health and wellbeing of people and animals globally. Our commitment to innovation and excellence drives us to create impactful communication strategies that resonate with our stakeholders. Role Overview: As a key member of the Alliance Healthcare UK communications team, the Communications Executive - Digital will play a vital role in supporting digital communications for Alliance Healthcare. We are looking for an enthusiastic professional who will be responsible for creating and implementing engaging digital communication materials across our existing channels for a diverse range of internal and external stakeholders. Key Responsibilities: Digital Communications: Support the implementation of the Alliance Healthcare UK digital communications strategy, ensuring projects and campaigns are executed within agreed timelines and budgets. Manage and maintain content across all digital channels, including Company Intranet, TV screens, LinkedIn, and digital signage. Assist in managing customer email addresses and data from the customer portal for effective communication. Social Media Management: Create and schedule content for social media channels. Propose content for the Alphega UK LinkedIn channel as required. Review platform effectiveness and communicate insights and recommendations based on metrics. Teams Live Events: Support the production of internal and external live events that require digital support, including content creation. Video Management: Collaborate with external agencies to plan, design, and create video content for communication campaigns, ensuring deadlines and budgets are met. Manage and implement video content across digital channels, showcasing the Cencora purpose and guiding principles through engaging stories. Measuring Success: Assist in the creation and analysis of communication metrics to assess the effectiveness of internal communication methods and channels, providing recommendations for continuous improvement. . Knowledge, Skills, and Experience Required: Proven experience in digital communications and managing digital channels. Strong proficiency with digital communication tools and platforms. Excellent written and verbal communication skills. An enthusiastic team player with a proactive and conscientious work ethic. Strong editing skills and a creative mindset for producing engaging content that informs and excites diverse audiences. Experience in social media, websites, and digital video content creation. Strong attention to detail Familiarity with in-house software and tools like Canva and Salesforce Marketing Cloud would be highly desirable. Ability to contribute creatively and develop new ideas. Team Structure: You will be part of a supportive and friendly team of 6, working closely with functional leaders, communications team members across Cencora and external partners. What We Offer: Competitive salary 25 days holiday per year plus bank holidays which increases with service Performance related bonus scheme Opportunities for professional development and career advancement within a fast-moving global communications team. The chance to make a meaningful impact in the healthcare sector. What Cencora offers Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements. Full time Affiliated Companies Affiliated Companies: Alliance Healthcare Management Services Limited Equal Employment Opportunity Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory. Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call or email . We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned . click apply for full job details
Jul 15, 2025
Full time
Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today! Alliance Healthcare, part of Cencora is a leading provider in pharmaceutical distribution and services, dedicated to improving the health and wellbeing of people and animals globally. Our commitment to innovation and excellence drives us to create impactful communication strategies that resonate with our stakeholders. Role Overview: As a key member of the Alliance Healthcare UK communications team, the Communications Executive - Digital will play a vital role in supporting digital communications for Alliance Healthcare. We are looking for an enthusiastic professional who will be responsible for creating and implementing engaging digital communication materials across our existing channels for a diverse range of internal and external stakeholders. Key Responsibilities: Digital Communications: Support the implementation of the Alliance Healthcare UK digital communications strategy, ensuring projects and campaigns are executed within agreed timelines and budgets. Manage and maintain content across all digital channels, including Company Intranet, TV screens, LinkedIn, and digital signage. Assist in managing customer email addresses and data from the customer portal for effective communication. Social Media Management: Create and schedule content for social media channels. Propose content for the Alphega UK LinkedIn channel as required. Review platform effectiveness and communicate insights and recommendations based on metrics. Teams Live Events: Support the production of internal and external live events that require digital support, including content creation. Video Management: Collaborate with external agencies to plan, design, and create video content for communication campaigns, ensuring deadlines and budgets are met. Manage and implement video content across digital channels, showcasing the Cencora purpose and guiding principles through engaging stories. Measuring Success: Assist in the creation and analysis of communication metrics to assess the effectiveness of internal communication methods and channels, providing recommendations for continuous improvement. . Knowledge, Skills, and Experience Required: Proven experience in digital communications and managing digital channels. Strong proficiency with digital communication tools and platforms. Excellent written and verbal communication skills. An enthusiastic team player with a proactive and conscientious work ethic. Strong editing skills and a creative mindset for producing engaging content that informs and excites diverse audiences. Experience in social media, websites, and digital video content creation. Strong attention to detail Familiarity with in-house software and tools like Canva and Salesforce Marketing Cloud would be highly desirable. Ability to contribute creatively and develop new ideas. Team Structure: You will be part of a supportive and friendly team of 6, working closely with functional leaders, communications team members across Cencora and external partners. What We Offer: 25 days holiday per year plus bank holidays which increases with service Performance related bonus scheme Opportunities for professional development and career advancement within a fast-moving global communications team. The chance to make a meaningful impact in the healthcare sector. What Cencora offers Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements. Full time Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today! Job Details Alliance Healthcare, part of Cencora is a leading provider in pharmaceutical distribution and services, dedicated to improving the health and wellbeing of people and animals globally. Our commitment to innovation and excellence drives us to create impactful communication strategies that resonate with our stakeholders. Role Overview: As a key member of the Alliance Healthcare UK communications team, the Communications Executive - Digital will play a vital role in supporting digital communications for Alliance Healthcare. We are looking for an enthusiastic professional who will be responsible for creating and implementing engaging digital communication materials across our existing channels for a diverse range of internal and external stakeholders. Key Responsibilities: Digital Communications: Support the implementation of the Alliance Healthcare UK digital communications strategy, ensuring projects and campaigns are executed within agreed timelines and budgets. Manage and maintain content across all digital channels, including Company Intranet, TV screens, LinkedIn, and digital signage. Assist in managing customer email addresses and data from the customer portal for effective communication. Social Media Management: Create and schedule content for social media channels. Propose content for the Alphega UK LinkedIn channel as required. Review platform effectiveness and communicate insights and recommendations based on metrics. Teams Live Events: Support the production of internal and external live events that require digital support, including content creation. Video Management: Collaborate with external agencies to plan, design, and create video content for communication campaigns, ensuring deadlines and budgets are met. Manage and implement video content across digital channels, showcasing the Cencora purpose and guiding principles through engaging stories. Measuring Success: Assist in the creation and analysis of communication metrics to assess the effectiveness of internal communication methods and channels, providing recommendations for continuous improvement. . Knowledge, Skills, and Experience Required: Proven experience in digital communications and managing digital channels. Strong proficiency with digital communication tools and platforms. Excellent written and verbal communication skills. An enthusiastic team player with a proactive and conscientious work ethic. Strong editing skills and a creative mindset for producing engaging content that informs and excites diverse audiences. Experience in social media, websites, and digital video content creation. Strong attention to detail Familiarity with in-house software and tools like Canva and Salesforce Marketing Cloud would be highly desirable. Ability to contribute creatively and develop new ideas. Team Structure: You will be part of a supportive and friendly team of 6, working closely with functional leaders, communications team members across Cencora and external partners. What We Offer: Competitive salary 25 days holiday per year plus bank holidays which increases with service Performance related bonus scheme Opportunities for professional development and career advancement within a fast-moving global communications team. The chance to make a meaningful impact in the healthcare sector. What Cencora offers Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements. Full time Affiliated Companies Affiliated Companies: Alliance Healthcare Management Services Limited Equal Employment Opportunity Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory. Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call or email . We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned . click apply for full job details
Branded Medical Supply Chain Planner page is loaded Branded Medical Supply Chain Planner Apply locations Chessington, United Kingdom time type Full time posted on Posted Yesterday job requisition id R258489 Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today! Job Details This role is in support of Cencora's wholesale distribution services in Europe operating through our Alliance Healthcare business Join our Branded Medical Supply Chain team as a Branded Medical Supply Chain Planner. In this pivotal role, you will support replenishment duties for a range of manufacturers, manage bespoke customer ordering processes, facilitate product transfers, and assist with various day-to-day tasks aligned with our business needs. Your ability to build strong relationships with internal and external stakeholders will be essential as you respond to their requests and provide exceptional service while meeting our agreed KPIs (Key Performance Indicators). Hybrid (Chessington, Surrey) Key Responsibilities: Perform replenishment tasks efficiently to ensure stock availability at all times. Maintain a service level of 99% or greater. Follow up on late deliveries and out-of-stock situations. Obtain weekly stock information from manufacturers. Maintain updated customer messaging and lean inventory levels in line with order cycles. Conduct analyses for reporting and performance. Range Review: Identify and implement efficiencies within your managed range, including new product setup and discontinuations. Manage master product data and product life cycle management. Customer Order Management: Oversee bespoke customer ordering processes against monthly deadlines. Support the supply chain team with annual leave cover and day-to-day activities. Establish and maintain professional long-term relationships with both external and internal stakeholders. . Knowledge, Skills, and Experience Required: Strong interpersonal communication skills and a professional telephone manner. Ability to work collaboratively in a team environment. Excellent time management and task prioritization skills are critical. Background in supply chain, FMCG, or pharmaceuticals is advantageous. Ability to analyse and interpret numerical data is a plus. Proficiency in MS Office, particularly Excel (intermediate skills like Pivot Tables and V-Lookups) and Outlook. What We Offer: A dynamic work environment where your contributions will have a direct impact. On-the-job training to enhance your skills and knowledge in supply chain operations. Opportunities for career growth within a leading global pharmaceutical solutions organization. Company Bonus:Performance-related bonus scheme. Pension Scheme:Comprehensive pension plan to secure your future. Annual Leave:25 days of annual leave plus bank holidays for a healthy work-life balance. What Cencora offers Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements. Full time Affiliated Companies Affiliated Companies: Alliance Healthcare Management Services Limited Equal Employment Opportunity Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory. Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call or email . We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned Similar Jobs (4) Clinical Trials Sourcing Specialist - Global locations 5 Locations time type Full time posted on Posted 30+ Days Ago Communications Executive locations Chessington, United Kingdom time type Full time posted on Posted 30+ Days Ago Financial Accountant - Contract locations Chessington, United Kingdom time type Full time posted on Posted 30+ Days Ago Cencora is a leading global pharmaceutical solutions company that is committed to improving the lives of people and animals everywhere. We connect manufacturers, providers, and patients to ensure that anyone can get the therapies they need, where and when they need them. We're a purpose-driven organization, where all of our team members around the world are united in our responsibility to create healthier futures. We work together every day to help our partners bring their innovations to patients worldwide, creating unparalleled access and impact at the center of health. Job Scams Recruitment scams are on the rise and the intent is to target individuals looking for employment opportunities. To protect yourself, we urge you to be vigilant and follow these guidelines. 1.) Research the Company: Thoroughly research any company before applying or sharing personal information, check their website, read reviews, and verify their legitimacy. 2.) Be Wary of Unrealistic Promises: Exercise caution If a job posting offers high salaries and minimal qualifications. Legitimate jobs will have realistic expectations and provide detailed job requirements. Jobs at Cencora can be found on 3.) Guard Your Personal Information: Only share sensitive information after vetting the employer's credibility. Avoid sharing your Social Security number, bank account details, or identification documents during the application process. Cencora does not request this information as part of the employment application. 4.) Avoid Upfront Payments: Legitimate employers do not require payment during the hiring process. Be suspicious if you are asked to pay for training materials, processing fees, or background checks before securing a job offer. Cencora will never ask you for payment information during the hiring or onboarding process. 5.) Verify Communication Channels: Scammers often use free email services or chat platforms without providing an official company contact information. Cencora recruiters will have an email address ending alliance-healthcare.fr or alliance-healthcare.ro Remember to stay vigilant and informed about common scam tactics to reduce the risk of falling victim to fraudulent employment schemes.
Jul 13, 2025
Full time
Branded Medical Supply Chain Planner page is loaded Branded Medical Supply Chain Planner Apply locations Chessington, United Kingdom time type Full time posted on Posted Yesterday job requisition id R258489 Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today! Job Details This role is in support of Cencora's wholesale distribution services in Europe operating through our Alliance Healthcare business Join our Branded Medical Supply Chain team as a Branded Medical Supply Chain Planner. In this pivotal role, you will support replenishment duties for a range of manufacturers, manage bespoke customer ordering processes, facilitate product transfers, and assist with various day-to-day tasks aligned with our business needs. Your ability to build strong relationships with internal and external stakeholders will be essential as you respond to their requests and provide exceptional service while meeting our agreed KPIs (Key Performance Indicators). Hybrid (Chessington, Surrey) Key Responsibilities: Perform replenishment tasks efficiently to ensure stock availability at all times. Maintain a service level of 99% or greater. Follow up on late deliveries and out-of-stock situations. Obtain weekly stock information from manufacturers. Maintain updated customer messaging and lean inventory levels in line with order cycles. Conduct analyses for reporting and performance. Range Review: Identify and implement efficiencies within your managed range, including new product setup and discontinuations. Manage master product data and product life cycle management. Customer Order Management: Oversee bespoke customer ordering processes against monthly deadlines. Support the supply chain team with annual leave cover and day-to-day activities. Establish and maintain professional long-term relationships with both external and internal stakeholders. . Knowledge, Skills, and Experience Required: Strong interpersonal communication skills and a professional telephone manner. Ability to work collaboratively in a team environment. Excellent time management and task prioritization skills are critical. Background in supply chain, FMCG, or pharmaceuticals is advantageous. Ability to analyse and interpret numerical data is a plus. Proficiency in MS Office, particularly Excel (intermediate skills like Pivot Tables and V-Lookups) and Outlook. What We Offer: A dynamic work environment where your contributions will have a direct impact. On-the-job training to enhance your skills and knowledge in supply chain operations. Opportunities for career growth within a leading global pharmaceutical solutions organization. Company Bonus:Performance-related bonus scheme. Pension Scheme:Comprehensive pension plan to secure your future. Annual Leave:25 days of annual leave plus bank holidays for a healthy work-life balance. What Cencora offers Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements. Full time Affiliated Companies Affiliated Companies: Alliance Healthcare Management Services Limited Equal Employment Opportunity Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory. Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call or email . We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned Similar Jobs (4) Clinical Trials Sourcing Specialist - Global locations 5 Locations time type Full time posted on Posted 30+ Days Ago Communications Executive locations Chessington, United Kingdom time type Full time posted on Posted 30+ Days Ago Financial Accountant - Contract locations Chessington, United Kingdom time type Full time posted on Posted 30+ Days Ago Cencora is a leading global pharmaceutical solutions company that is committed to improving the lives of people and animals everywhere. We connect manufacturers, providers, and patients to ensure that anyone can get the therapies they need, where and when they need them. We're a purpose-driven organization, where all of our team members around the world are united in our responsibility to create healthier futures. We work together every day to help our partners bring their innovations to patients worldwide, creating unparalleled access and impact at the center of health. Job Scams Recruitment scams are on the rise and the intent is to target individuals looking for employment opportunities. To protect yourself, we urge you to be vigilant and follow these guidelines. 1.) Research the Company: Thoroughly research any company before applying or sharing personal information, check their website, read reviews, and verify their legitimacy. 2.) Be Wary of Unrealistic Promises: Exercise caution If a job posting offers high salaries and minimal qualifications. Legitimate jobs will have realistic expectations and provide detailed job requirements. Jobs at Cencora can be found on 3.) Guard Your Personal Information: Only share sensitive information after vetting the employer's credibility. Avoid sharing your Social Security number, bank account details, or identification documents during the application process. Cencora does not request this information as part of the employment application. 4.) Avoid Upfront Payments: Legitimate employers do not require payment during the hiring process. Be suspicious if you are asked to pay for training materials, processing fees, or background checks before securing a job offer. Cencora will never ask you for payment information during the hiring or onboarding process. 5.) Verify Communication Channels: Scammers often use free email services or chat platforms without providing an official company contact information. Cencora recruiters will have an email address ending alliance-healthcare.fr or alliance-healthcare.ro Remember to stay vigilant and informed about common scam tactics to reduce the risk of falling victim to fraudulent employment schemes.
Senior Application Service Manager page is loaded Senior Application Service Manager Apply locations Chessington, United Kingdom time type Full time posted on Posted 2 Days Ago job requisition id R252608 Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today! Job Details We have an exciting opportunity in our IT Team for a Senior Application Service Manager. In this role you will be responsible for overseeing the IT business application services to end-users, ensuring that service level agreements (SLAs) are met, and maintaining customer satisfaction. Primary duties will include providing 2nd line technical support for in-scope applications, working with infrastructure and 3rd line teams to ensure applications and platforms are operating as required. In this role, you will also be managing and developing the Service Analyst team, monitoring performance metrics, addressing customer concerns, and collaborating with internal departments to improve service quality. This is a key role which will be driving operational efficiency, implementing best practices, and fostering strong client relationships. Additionally, you will be tasked with identifying areas for service improvement, conducting regular reviews with the Head of IT Service Delivery, and working towards enhancing overall service delivery processes. Key Accountabilities include: Team Leadership: Responsible for leading and supervising team members, providing guidance, support, and direction to ensure that tasks are completed effectively. Performance Management: Setting goals for team members, conducting performance evaluations, providing feedback on performance, and addressing any performance issues that may arise. Resource Management: Responsible for resource allocation within the team, including assigning tasks, managing workloads, and ensuring that resources are used efficiently. Training and Development: Identifying training needs for team members, providing opportunities for skill development, and supporting career growth. Conflict Resolution: Handling conflicts or issues that arise within the team fairly and constructively. Communication: Primary point of contact between senior management and team members, facilitating communication within the team. Policy Implementation: Ensuring that organizational policies and procedures are followed within the team. Motivation and Engagement: Keeping team members motivated and engaged by recognizing achievements and fostering a positive work environment. Risk Management: Identifying potential risks within the team's operations or projects and taking proactive measures to mitigate these risks. Decision Making: Making informed decisions related to tasks, projects, resource allocation, and other aspects of managing the team. Technical Expertise: Strong in application support including technical, Oracle, SQL, JAVA, .net, Unix, Linux and networking, VMware, Cloud (Azure) In-depth technical knowledge of ServiceNow to optimize service management processes and improve system functionality. Remaining informed about industry trends and emerging technologies to integrate innovative practices into service management. Incident Management: Manage, own and communicate major incidents (MIM), adhering to the SLA in our process documentation. Knowledge Management: Develop and oversee knowledge management processes to ensure effective capture, storage, and dissemination of information within the organization. Implement best practices in knowledge management to enhance service management and operational efficiency. Reporting & Metrics: Utilizing ServiceNow to generate comprehensive reports on key performance indicators (KPIs) and metrics related to service delivery. Ensure that ServiceNow reporting is carried out to identify areas for improvement, facilitating data-driven decision making. We would value the following attributes: Proven experience in service management, with a focus on ServiceNow. Strong leadership experience, ability to drive, motivate, and develop a team. Strong understanding of ITIL principles and best practices. Excellent analytical skills with the ability to interpret complex data and generate actionable insights. Exceptional communication and interpersonal skills, with experience presenting to senior management. Ability to work collaboratively in a fast-paced environment and manage multiple priorities effectively. Strong strategic thinking and planning skills. ITIL foundation (v3 or v4). Solid experience in standard ITIL disciplines, e.g., Incident, Change, Problem Management. Solid experience using ServiceNow. We have an array of benefits to suit your lifestyle including; Car Allowance, on-target bonus, Employee assistance programme with legal and financial advisors as well as mental health counselling. Perks at Work with discounts in various retailers such as Currys PC World, Samsung, John Lewis, and more. Access to Mental Health First Aiders. Contributory Pension Scheme after 3-month service. Cycle to Work Scheme. Service-Based Holidays. Career Development and internal progression opportunities. Team members can take up to two paid volunteer days per calendar year to carry out volunteer activities. We offer Hybrid/Smart working, to allow you to balance your time between home and office. What Cencora offers Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements. Equal Employment Opportunity Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status, or membership in any other class protected by federal, state or local law. The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited, and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory. Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call or email . We will make accommodation determinations on a request-by-request basis.
Feb 20, 2025
Full time
Senior Application Service Manager page is loaded Senior Application Service Manager Apply locations Chessington, United Kingdom time type Full time posted on Posted 2 Days Ago job requisition id R252608 Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today! Job Details We have an exciting opportunity in our IT Team for a Senior Application Service Manager. In this role you will be responsible for overseeing the IT business application services to end-users, ensuring that service level agreements (SLAs) are met, and maintaining customer satisfaction. Primary duties will include providing 2nd line technical support for in-scope applications, working with infrastructure and 3rd line teams to ensure applications and platforms are operating as required. In this role, you will also be managing and developing the Service Analyst team, monitoring performance metrics, addressing customer concerns, and collaborating with internal departments to improve service quality. This is a key role which will be driving operational efficiency, implementing best practices, and fostering strong client relationships. Additionally, you will be tasked with identifying areas for service improvement, conducting regular reviews with the Head of IT Service Delivery, and working towards enhancing overall service delivery processes. Key Accountabilities include: Team Leadership: Responsible for leading and supervising team members, providing guidance, support, and direction to ensure that tasks are completed effectively. Performance Management: Setting goals for team members, conducting performance evaluations, providing feedback on performance, and addressing any performance issues that may arise. Resource Management: Responsible for resource allocation within the team, including assigning tasks, managing workloads, and ensuring that resources are used efficiently. Training and Development: Identifying training needs for team members, providing opportunities for skill development, and supporting career growth. Conflict Resolution: Handling conflicts or issues that arise within the team fairly and constructively. Communication: Primary point of contact between senior management and team members, facilitating communication within the team. Policy Implementation: Ensuring that organizational policies and procedures are followed within the team. Motivation and Engagement: Keeping team members motivated and engaged by recognizing achievements and fostering a positive work environment. Risk Management: Identifying potential risks within the team's operations or projects and taking proactive measures to mitigate these risks. Decision Making: Making informed decisions related to tasks, projects, resource allocation, and other aspects of managing the team. Technical Expertise: Strong in application support including technical, Oracle, SQL, JAVA, .net, Unix, Linux and networking, VMware, Cloud (Azure) In-depth technical knowledge of ServiceNow to optimize service management processes and improve system functionality. Remaining informed about industry trends and emerging technologies to integrate innovative practices into service management. Incident Management: Manage, own and communicate major incidents (MIM), adhering to the SLA in our process documentation. Knowledge Management: Develop and oversee knowledge management processes to ensure effective capture, storage, and dissemination of information within the organization. Implement best practices in knowledge management to enhance service management and operational efficiency. Reporting & Metrics: Utilizing ServiceNow to generate comprehensive reports on key performance indicators (KPIs) and metrics related to service delivery. Ensure that ServiceNow reporting is carried out to identify areas for improvement, facilitating data-driven decision making. We would value the following attributes: Proven experience in service management, with a focus on ServiceNow. Strong leadership experience, ability to drive, motivate, and develop a team. Strong understanding of ITIL principles and best practices. Excellent analytical skills with the ability to interpret complex data and generate actionable insights. Exceptional communication and interpersonal skills, with experience presenting to senior management. Ability to work collaboratively in a fast-paced environment and manage multiple priorities effectively. Strong strategic thinking and planning skills. ITIL foundation (v3 or v4). Solid experience in standard ITIL disciplines, e.g., Incident, Change, Problem Management. Solid experience using ServiceNow. We have an array of benefits to suit your lifestyle including; Car Allowance, on-target bonus, Employee assistance programme with legal and financial advisors as well as mental health counselling. Perks at Work with discounts in various retailers such as Currys PC World, Samsung, John Lewis, and more. Access to Mental Health First Aiders. Contributory Pension Scheme after 3-month service. Cycle to Work Scheme. Service-Based Holidays. Career Development and internal progression opportunities. Team members can take up to two paid volunteer days per calendar year to carry out volunteer activities. We offer Hybrid/Smart working, to allow you to balance your time between home and office. What Cencora offers Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements. Equal Employment Opportunity Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status, or membership in any other class protected by federal, state or local law. The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited, and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory. Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call or email . We will make accommodation determinations on a request-by-request basis.