Training Manager Location: Salford Salary: 32,000 - 35,000 per annum (depending on experience) Contract: Full-time, temp - perm The client is seeking an experienced and motivated Training Manager to join their growing team based in Salford . This is an exciting opportunity to play a key role in shaping and delivering effective training strategies that support operational excellence and continuous improvement across the business. The Role As Training Manager, you will be responsible for developing, managing, and delivering high-quality training programmes. You will support onboarding, mentor teams, manage training demand, and ensure training aligns with regional and global standards. The role requires close collaboration with internal stakeholders and a proactive approach to improving training delivery and effectiveness. Key Responsibilities Support onboarding for new team members, including induction, training, and mentoring Develop and implement a comprehensive training strategy and framework, including governance and standard operating procedures Create and maintain training materials, manuals, assessments, and documentation in line with global formats Programme manage training demand in line with business priorities and pipeline Work closely with stakeholders to develop deployment and mobilisation training plans Deliver computer-based and system-focused training programmes Maintain training environments, systems, and accurate training records Mentor teams to support process development and implementation Ensure training delivery meets agreed global standards and approaches Gather, review, and act on training feedback to drive continuous improvement Provide post go-live support, reviewing end-user confidence and addressing any training gaps Identify innovative ways to improve training delivery and share best practice Key Accountabilities Delivery of an effective, auditable training strategy that meets business expectations Minimising the need for retraining through high-quality, effective training delivery About You You will be an experienced training professional with strong organisational and interpersonal skills, capable of managing multiple priorities and working both independently and collaboratively. Essential Requirements: Qualification in Training or Training Management (or equivalent experience) Proven mentoring and coaching experience Strong project management skills with the ability to deliver to milestones Experience developing and implementing training strategies Knowledge of CMMS and associated integrated systems Proficient in Microsoft Office applications Approachable, engaging, and able to build strong working relationships Resilient, resourceful, and able to work under pressure Innovative mindset with a focus on continuous improvement Excellent attention to detail and quality-driven approach Willingness to travel as required Desirable: Understanding of facilities management operations Understanding of asset management If you're passionate about training excellence and ready to make a meaningful impact, please send your CV or call Jess on (phone number removed).
Jan 06, 2026
Full time
Training Manager Location: Salford Salary: 32,000 - 35,000 per annum (depending on experience) Contract: Full-time, temp - perm The client is seeking an experienced and motivated Training Manager to join their growing team based in Salford . This is an exciting opportunity to play a key role in shaping and delivering effective training strategies that support operational excellence and continuous improvement across the business. The Role As Training Manager, you will be responsible for developing, managing, and delivering high-quality training programmes. You will support onboarding, mentor teams, manage training demand, and ensure training aligns with regional and global standards. The role requires close collaboration with internal stakeholders and a proactive approach to improving training delivery and effectiveness. Key Responsibilities Support onboarding for new team members, including induction, training, and mentoring Develop and implement a comprehensive training strategy and framework, including governance and standard operating procedures Create and maintain training materials, manuals, assessments, and documentation in line with global formats Programme manage training demand in line with business priorities and pipeline Work closely with stakeholders to develop deployment and mobilisation training plans Deliver computer-based and system-focused training programmes Maintain training environments, systems, and accurate training records Mentor teams to support process development and implementation Ensure training delivery meets agreed global standards and approaches Gather, review, and act on training feedback to drive continuous improvement Provide post go-live support, reviewing end-user confidence and addressing any training gaps Identify innovative ways to improve training delivery and share best practice Key Accountabilities Delivery of an effective, auditable training strategy that meets business expectations Minimising the need for retraining through high-quality, effective training delivery About You You will be an experienced training professional with strong organisational and interpersonal skills, capable of managing multiple priorities and working both independently and collaboratively. Essential Requirements: Qualification in Training or Training Management (or equivalent experience) Proven mentoring and coaching experience Strong project management skills with the ability to deliver to milestones Experience developing and implementing training strategies Knowledge of CMMS and associated integrated systems Proficient in Microsoft Office applications Approachable, engaging, and able to build strong working relationships Resilient, resourceful, and able to work under pressure Innovative mindset with a focus on continuous improvement Excellent attention to detail and quality-driven approach Willingness to travel as required Desirable: Understanding of facilities management operations Understanding of asset management If you're passionate about training excellence and ready to make a meaningful impact, please send your CV or call Jess on (phone number removed).
Temporary Resourcing Administrator - St Paul's, London 12/hour - 12 week temporary position with the possibility of a permanent role Are you an organised, detail-oriented individual with a knack for administration? Daniel Owen are on the lookout for temporary resourcing administrators to join our buzzing team in the heart of London. This is an exciting opportunity to gain invaluable experience within a leading construction recruitment agency with the possibility of a permanent position. Your key responsibilities: Assisting with recruitment processes and candidate communication Maintaining accurate records and databases Providing general administrative support to all teams Seeking out skilled individuals with the right qualifications and experience. Deliver exceptional service to ensure repeat business and outstanding recommendations The Ideal Candidate: Strong organisational and multitasking skills Proficiency in Microsoft Office Suite Excellent communication skills via email and over the phone A proactive and positive attitude The ability to thrive in a fast-paced environment and pivot with changing priorities What We Offer: A vibrant and supportive work environment Hands on experience in the construction recruitment sector The possibility of transitioning to a permanent role Group sessions and one to one training If you could see yourself growing and developing within our team, please apply directly or reach out to our Talent Acquisition team for a confidential chat. LON123
Jan 06, 2026
Seasonal
Temporary Resourcing Administrator - St Paul's, London 12/hour - 12 week temporary position with the possibility of a permanent role Are you an organised, detail-oriented individual with a knack for administration? Daniel Owen are on the lookout for temporary resourcing administrators to join our buzzing team in the heart of London. This is an exciting opportunity to gain invaluable experience within a leading construction recruitment agency with the possibility of a permanent position. Your key responsibilities: Assisting with recruitment processes and candidate communication Maintaining accurate records and databases Providing general administrative support to all teams Seeking out skilled individuals with the right qualifications and experience. Deliver exceptional service to ensure repeat business and outstanding recommendations The Ideal Candidate: Strong organisational and multitasking skills Proficiency in Microsoft Office Suite Excellent communication skills via email and over the phone A proactive and positive attitude The ability to thrive in a fast-paced environment and pivot with changing priorities What We Offer: A vibrant and supportive work environment Hands on experience in the construction recruitment sector The possibility of transitioning to a permanent role Group sessions and one to one training If you could see yourself growing and developing within our team, please apply directly or reach out to our Talent Acquisition team for a confidential chat. LON123
Job Opportunity: Supply Coordinator Location: Salford, Manchester Full-Time Temp - Perm Are you highly organised with a passion for coordination, communication, and operational excellence? My client is looking for a Supply Coordinator to join our team and play a vital role in ensuring seamless supplier visits and the smooth scheduling of on-site resources. As a Supply Coordinator, you'll work closely with schedulers to arrange escorting requirements for 3rd party supplier visits and support the scheduling site-based resources. You'll be a key player in delivering outstanding service, ensuring compliance, and driving performance improvements across our operations. Key Responsibilities: Coordinate supplier visits and escorting requirements in alignment with maintenance schedules. Support the scheduling of site-based resources in collaboration with internal teams. Maintain and update CAFM and SAP systems with accurate and timely data. Monitor performance, reduce delays and SLA breaches, and improve supplier engagement. Upload documentation and ensure clear reporting of work order statuses. Maintain a strong focus on compliance, audit standards, and safety culture. Requirements for the role: Proven coordination and communication skills. Experience with CAFM , CMMS , and SAP systems. Strong Microsoft Excel and Word proficiency. Ability to manage multiple priorities in a fast-paced environment. Detail-oriented with an analytical mindset. Strong relationship-building and influencing capabilities. Understanding of FM service delivery and supplier management. Key Performance Indicators: Supplier attendance aligned with planned maintenance. Timely updates in CAFM systems and accurate documentation uploads. Reduction in delays and SLA breaches. Enhanced supplier performance and engagement. Transparent reporting and real-time work order tracking. Security Clearance (SC) is a requirement for this role. If you're ready to take on a challenging and rewarding coordination role where attention to detail and strong stakeholder engagement are key, we'd love to hear from you. Please apply by submitting your CV or call Jess on (phone number removed)
Jan 06, 2026
Full time
Job Opportunity: Supply Coordinator Location: Salford, Manchester Full-Time Temp - Perm Are you highly organised with a passion for coordination, communication, and operational excellence? My client is looking for a Supply Coordinator to join our team and play a vital role in ensuring seamless supplier visits and the smooth scheduling of on-site resources. As a Supply Coordinator, you'll work closely with schedulers to arrange escorting requirements for 3rd party supplier visits and support the scheduling site-based resources. You'll be a key player in delivering outstanding service, ensuring compliance, and driving performance improvements across our operations. Key Responsibilities: Coordinate supplier visits and escorting requirements in alignment with maintenance schedules. Support the scheduling of site-based resources in collaboration with internal teams. Maintain and update CAFM and SAP systems with accurate and timely data. Monitor performance, reduce delays and SLA breaches, and improve supplier engagement. Upload documentation and ensure clear reporting of work order statuses. Maintain a strong focus on compliance, audit standards, and safety culture. Requirements for the role: Proven coordination and communication skills. Experience with CAFM , CMMS , and SAP systems. Strong Microsoft Excel and Word proficiency. Ability to manage multiple priorities in a fast-paced environment. Detail-oriented with an analytical mindset. Strong relationship-building and influencing capabilities. Understanding of FM service delivery and supplier management. Key Performance Indicators: Supplier attendance aligned with planned maintenance. Timely updates in CAFM systems and accurate documentation uploads. Reduction in delays and SLA breaches. Enhanced supplier performance and engagement. Transparent reporting and real-time work order tracking. Security Clearance (SC) is a requirement for this role. If you're ready to take on a challenging and rewarding coordination role where attention to detail and strong stakeholder engagement are key, we'd love to hear from you. Please apply by submitting your CV or call Jess on (phone number removed)
Scheduling/Helpdesk Team Leader - Immediate Start/Notice period Job Type: Temp to Perm Start Date: Immediate or after notice period Industry: Maintenance / Facilities Management Location: Salford, Manchester Salary: 32,000 per annum Working Hours: Monday to Friday, 8:30am - 5:00pm Job Description We are currently recruiting for an experienced Helpdesk Team Leader to join a busy helpdesk team based in Salford, Manchester. This is an excellent opportunity to step into a key leadership role within a fast-paced and growing environment. The ideal candidate will have prior experience in planning/scheduling, with proven leadership capabilities in a contact centre or similar environment. Key Responsibilities: Manage and lead a team of contact centre operatives Oversee the daily operations of the scheduling team Conduct regular 1-to-1s and performance reviews Maintain and update training documentation and identify team training needs Support the rollout of new processes and initiatives Ensure compliance with all relevant procedures and policies Requirements: Minimum 3 years' experience in a contact centre environment Previous experience in a team leader or supervisory role Strong organisational and prioritisation skills Excellent verbal and written communication skills High attention to detail and accuracy Ability to lead and motivate a team in a dynamic environment If you're interested, please send your CV or call Jess on (phone number removed) for more information.
Jan 06, 2026
Full time
Scheduling/Helpdesk Team Leader - Immediate Start/Notice period Job Type: Temp to Perm Start Date: Immediate or after notice period Industry: Maintenance / Facilities Management Location: Salford, Manchester Salary: 32,000 per annum Working Hours: Monday to Friday, 8:30am - 5:00pm Job Description We are currently recruiting for an experienced Helpdesk Team Leader to join a busy helpdesk team based in Salford, Manchester. This is an excellent opportunity to step into a key leadership role within a fast-paced and growing environment. The ideal candidate will have prior experience in planning/scheduling, with proven leadership capabilities in a contact centre or similar environment. Key Responsibilities: Manage and lead a team of contact centre operatives Oversee the daily operations of the scheduling team Conduct regular 1-to-1s and performance reviews Maintain and update training documentation and identify team training needs Support the rollout of new processes and initiatives Ensure compliance with all relevant procedures and policies Requirements: Minimum 3 years' experience in a contact centre environment Previous experience in a team leader or supervisory role Strong organisational and prioritisation skills Excellent verbal and written communication skills High attention to detail and accuracy Ability to lead and motivate a team in a dynamic environment If you're interested, please send your CV or call Jess on (phone number removed) for more information.
Call Handlers Needed Based in Luton Temp to perm 17.00per hour To provide a front line customer interface as part of a responsive repairs control centre. To provide first contact resolutions to customers through the control centre maintaining the highest standard of customer service at all times. Provide a customer focussed front end service for the reporting of repairs through telephone contact with customers, use skilled questioning techniques to accurately diagnose repairs to assist in the provision of a "right first time" service, whilst communicating politely and tactfully in order to meet the individual customer's needs. Ensure that work orders for responsive repairs and maintenance are accurately processed from end to end. This will include raising jobs, classification, prioritisation and making customer appointments, (work planning). Follow defined administrative procedures in relation to a variety of processes such as job ticket completion, electric appointments and spreadsheet maintenance, Gas boiler service completions and Gas scheme's, day to day repair administration, complaint management, invoice and GRN's. Maintain on a day to day basis the Divisional input into Trent or other corporate system as required, records such as sickness absence, annual leave, performance appraisals and training. Ensuring the data is correct, current and entered accurately and that records are kept up-to-date
Jan 06, 2026
Contractor
Call Handlers Needed Based in Luton Temp to perm 17.00per hour To provide a front line customer interface as part of a responsive repairs control centre. To provide first contact resolutions to customers through the control centre maintaining the highest standard of customer service at all times. Provide a customer focussed front end service for the reporting of repairs through telephone contact with customers, use skilled questioning techniques to accurately diagnose repairs to assist in the provision of a "right first time" service, whilst communicating politely and tactfully in order to meet the individual customer's needs. Ensure that work orders for responsive repairs and maintenance are accurately processed from end to end. This will include raising jobs, classification, prioritisation and making customer appointments, (work planning). Follow defined administrative procedures in relation to a variety of processes such as job ticket completion, electric appointments and spreadsheet maintenance, Gas boiler service completions and Gas scheme's, day to day repair administration, complaint management, invoice and GRN's. Maintain on a day to day basis the Divisional input into Trent or other corporate system as required, records such as sickness absence, annual leave, performance appraisals and training. Ensuring the data is correct, current and entered accurately and that records are kept up-to-date
Repairs Complaints Co-ordinator Temp to perm Hybrid working 09:00am till 17:00pm 23-24per hour To support the Customer Service & Resident Engagement Manager in the administration and effective management of customer complaints, Housing Ombudsman enquiries and cases, Local Government & Social Care Ombudsman enquiries and cases, members enquiries (councillors and MPs), and Subject Access Requests (SARs). To lead on the co-ordination of complex and/or multi-topic cases and complaints. To promote and implement good practice, a positive customer excellence culture, and compliance with the requirements of the Housing Ombudsman and Local Government & Social Care Ombudsman. Generic Duties To demonstrate a commitment to the Council's Equal Opportunities Policy and the ability to understand and implement the policy in relation to the job responsibilities To ensure compliance with your responsibilities as laid out in the council's health and safety policy and take an active role in promoting a positive health and safety culture. To promote and participate in the council's individual performance appraisal and development initiatives and information management best practice. To ensure compliance with the information security policies and maintain confidentiality. In accordance with the Immigration Act 2016, where the role is customer-facing and the post holder is required to speak to members of the public, the ability to converse at ease with customers and provide advice in accurate spoken English is essential for the post
Jan 06, 2026
Contractor
Repairs Complaints Co-ordinator Temp to perm Hybrid working 09:00am till 17:00pm 23-24per hour To support the Customer Service & Resident Engagement Manager in the administration and effective management of customer complaints, Housing Ombudsman enquiries and cases, Local Government & Social Care Ombudsman enquiries and cases, members enquiries (councillors and MPs), and Subject Access Requests (SARs). To lead on the co-ordination of complex and/or multi-topic cases and complaints. To promote and implement good practice, a positive customer excellence culture, and compliance with the requirements of the Housing Ombudsman and Local Government & Social Care Ombudsman. Generic Duties To demonstrate a commitment to the Council's Equal Opportunities Policy and the ability to understand and implement the policy in relation to the job responsibilities To ensure compliance with your responsibilities as laid out in the council's health and safety policy and take an active role in promoting a positive health and safety culture. To promote and participate in the council's individual performance appraisal and development initiatives and information management best practice. To ensure compliance with the information security policies and maintain confidentiality. In accordance with the Immigration Act 2016, where the role is customer-facing and the post holder is required to speak to members of the public, the ability to converse at ease with customers and provide advice in accurate spoken English is essential for the post
Site Manager - Social Housing Location: Stroud & Surrounding Areas Salary: 44,000- 50,000 per annum Job Type: Full-time, Permanent This is an exciting opportunity for an experienced Site Manager to join one of the South West's leading affordable housing and public sector building specialists. Working on new build social housing plots as well as remedial and compliance works within the social housing sector, you will play a key role in delivering excellent operational performance and outstanding customer service. You will manage both new build and remedial schemes across the South West region: Overseeing day-to-day site operations on remedial schemes such as disrepair, fire-stopping, damp & mould, structural repairs, and general compliance works. Managing direct labour teams and subcontractors, ensuring productivity, safety, and quality standards are met. Carrying out site inspections, quality checks, and ensuring works are delivered in line with H&S, CDM, and building safety requirements. Preparing RAMS documentation and maintaining accurate site records. Liaising with tenants, clients and internal teams to ensure excellent communication and customer satisfaction. Ensuring all works are completed efficiently, safely, and to specification within occupied and void properties. Requirements Social housing experience Excellent written and verbal presentation abilities Proven experience managing remedial, compliance, or maintenance works in social housing Experience producing RAMS documentation Solid understanding of CDM regulations and ability to implement them on site Demonstrated ability to run day-to-day operations across multiple sites SMSTS qualification Full UK driving licence (required) About the Company You will be joining a well-established building services and social housing specialist operating across the South West. The organisation is committed to investing in local communities and delivering high standards of repair, maintenance, compliance, renewable energy services, and construction. With decades of experience and a strong reputation for value, quality, and customer satisfaction, the team continues to grow and innovate-providing reliable services to local authorities, housing associations, and public sector clients. if you are interested in the above, please apply below stroud, site manager, building and construction
Jan 06, 2026
Full time
Site Manager - Social Housing Location: Stroud & Surrounding Areas Salary: 44,000- 50,000 per annum Job Type: Full-time, Permanent This is an exciting opportunity for an experienced Site Manager to join one of the South West's leading affordable housing and public sector building specialists. Working on new build social housing plots as well as remedial and compliance works within the social housing sector, you will play a key role in delivering excellent operational performance and outstanding customer service. You will manage both new build and remedial schemes across the South West region: Overseeing day-to-day site operations on remedial schemes such as disrepair, fire-stopping, damp & mould, structural repairs, and general compliance works. Managing direct labour teams and subcontractors, ensuring productivity, safety, and quality standards are met. Carrying out site inspections, quality checks, and ensuring works are delivered in line with H&S, CDM, and building safety requirements. Preparing RAMS documentation and maintaining accurate site records. Liaising with tenants, clients and internal teams to ensure excellent communication and customer satisfaction. Ensuring all works are completed efficiently, safely, and to specification within occupied and void properties. Requirements Social housing experience Excellent written and verbal presentation abilities Proven experience managing remedial, compliance, or maintenance works in social housing Experience producing RAMS documentation Solid understanding of CDM regulations and ability to implement them on site Demonstrated ability to run day-to-day operations across multiple sites SMSTS qualification Full UK driving licence (required) About the Company You will be joining a well-established building services and social housing specialist operating across the South West. The organisation is committed to investing in local communities and delivering high standards of repair, maintenance, compliance, renewable energy services, and construction. With decades of experience and a strong reputation for value, quality, and customer satisfaction, the team continues to grow and innovate-providing reliable services to local authorities, housing associations, and public sector clients. if you are interested in the above, please apply below stroud, site manager, building and construction
Daniel Owen are currently looking for an experienced Rail-based Multi-Trade Operative, located near Basildon, Essex, to join our established team supporting maintenance and project works across the London Underground network. This role offers long-term, varied work within a safety-critical environment, ideal for multi-skilled operatives who take pride in delivering high-quality workmanship. This is a mobile role that will require travel across multiple stations on the Underground network, so the successful candidate must be based close to our Basildon office for ease of deployment. Key Responsibilities: Undertake a variety of multi-trade maintenance and refurbishment works within stations, including painting, general building repairs, carpentry, basic plumbing, and minor electrical tasks. Deliver both planned maintenance and reactive works , ensuring tasks are completed safely, efficiently, and to a high standard. Work within a live rail environment , adhering to all safety rules, procedures, and industry regulations. Accurately complete job sheets, reporting, and photographic evidence as required. Liaise with supervisors, station staff, and team members to ensure smooth delivery of works. Work a mixture of days, nights, and occasional weekends , depending on access requirements. Requirements: Ideally located in or near Basildon, Essex , or within a reasonable commute. Experience working within a rail environment is highly desirable - London Underground or Network Rail. A valid Sentinel card is preferable; willingness to undergo training if not already held. Strong background in painting and general building is essential. Competence across multiple trades, demonstrating "all-rounder" ability. Full UK driving licence required, as a company vehicle may be provided. Excellent awareness of health & safety and ability to work safely in a rail setting. Must be fully flexible to work days and nights , including potential weekend shifts. Ability to work independently and as part of a team, with a professional and proactive approach. If you are on the lookout for a new position, and you feel you have the relevant experience / qualifications, please feel free to contact the London Rail Team on (phone number removed) .
Jan 06, 2026
Seasonal
Daniel Owen are currently looking for an experienced Rail-based Multi-Trade Operative, located near Basildon, Essex, to join our established team supporting maintenance and project works across the London Underground network. This role offers long-term, varied work within a safety-critical environment, ideal for multi-skilled operatives who take pride in delivering high-quality workmanship. This is a mobile role that will require travel across multiple stations on the Underground network, so the successful candidate must be based close to our Basildon office for ease of deployment. Key Responsibilities: Undertake a variety of multi-trade maintenance and refurbishment works within stations, including painting, general building repairs, carpentry, basic plumbing, and minor electrical tasks. Deliver both planned maintenance and reactive works , ensuring tasks are completed safely, efficiently, and to a high standard. Work within a live rail environment , adhering to all safety rules, procedures, and industry regulations. Accurately complete job sheets, reporting, and photographic evidence as required. Liaise with supervisors, station staff, and team members to ensure smooth delivery of works. Work a mixture of days, nights, and occasional weekends , depending on access requirements. Requirements: Ideally located in or near Basildon, Essex , or within a reasonable commute. Experience working within a rail environment is highly desirable - London Underground or Network Rail. A valid Sentinel card is preferable; willingness to undergo training if not already held. Strong background in painting and general building is essential. Competence across multiple trades, demonstrating "all-rounder" ability. Full UK driving licence required, as a company vehicle may be provided. Excellent awareness of health & safety and ability to work safely in a rail setting. Must be fully flexible to work days and nights , including potential weekend shifts. Ability to work independently and as part of a team, with a professional and proactive approach. If you are on the lookout for a new position, and you feel you have the relevant experience / qualifications, please feel free to contact the London Rail Team on (phone number removed) .
Technical Licensing Officer Based in Thurrock Temporary on going 37 hours per week 17-22per hour We are seeking a committed individual to join us as a Technical Licensing Officer within the Selective Licensing Team. You'll play a key role in supporting the implementation and day-to-day management of the borough's Selective Licensing scheme, which goes live in January 2026. This is a vital role ensuring landlords and managing agents meet their legal obligations and that residents live in safe, well-managed homes. Key Responsibilities Apply housing and licensing legislation to assess, process, and determine licence applications in line with the Housing Act 2004. Use digital systems and data tools confidently to manage cases, maintain accurate records, and produce performance reports. Manage an active caseload, ensuring all tasks are completed within statutory and service deadlines. Communicate effectively with landlords, tenants, and partner agencies to resolve issues and promote compliance. Support the improvement of housing standards across Thurrock through advice, inspection, and enforcement activity where required What we're looking for Experienced in housing, environmental health, or property licensing (or has a related regulatory background). Confident working with legislation, data systems, and digital tools. Skilled in managing caseloads and working to deadlines. A strong communicator, able to work well with landlords, tenants, and other stakeholders. Committed to improving housing standards and supporting residents across Thurrock.
Jan 06, 2026
Seasonal
Technical Licensing Officer Based in Thurrock Temporary on going 37 hours per week 17-22per hour We are seeking a committed individual to join us as a Technical Licensing Officer within the Selective Licensing Team. You'll play a key role in supporting the implementation and day-to-day management of the borough's Selective Licensing scheme, which goes live in January 2026. This is a vital role ensuring landlords and managing agents meet their legal obligations and that residents live in safe, well-managed homes. Key Responsibilities Apply housing and licensing legislation to assess, process, and determine licence applications in line with the Housing Act 2004. Use digital systems and data tools confidently to manage cases, maintain accurate records, and produce performance reports. Manage an active caseload, ensuring all tasks are completed within statutory and service deadlines. Communicate effectively with landlords, tenants, and partner agencies to resolve issues and promote compliance. Support the improvement of housing standards across Thurrock through advice, inspection, and enforcement activity where required What we're looking for Experienced in housing, environmental health, or property licensing (or has a related regulatory background). Confident working with legislation, data systems, and digital tools. Skilled in managing caseloads and working to deadlines. A strong communicator, able to work well with landlords, tenants, and other stakeholders. Committed to improving housing standards and supporting residents across Thurrock.
Job Title: Commercial Electrician Location: London, South East & surrounding areas Salary: Competitive 45- 50k + DOE . Company vehicle/car allowance & fuel Hours: Monday-Friday, 8:00am-5:00pm Company: A growing team with excellent career progression opportunities. The Role: We are seeking experienced Commercial Electricians to join our expanding team. You will work on commercial installations, distribution boards, lighting systems, and testing/inspection across a variety of projects. Domestic experience is a plus. Requirements: NVQ Level 3 + Gold ECS Card Strong commercial installation experience Knowledge of BS7671 Full UK driving licence Desirable: 2391, LCM, fire/security systems (training available) What We Offer: Competitive salary, company vehicle or car allowance, fuel card Pension, 24 days holiday + bank holidays Tablet for testing/documentation Funded training & CPD Clear career progression If you are interested in hearing more about the vacancy, please apply to the advert or send your CV. Tags;Electrician,Electrical Tester,Electrical Engineer,Maintenance Electrician,Installation Electrical LON123
Jan 05, 2026
Full time
Job Title: Commercial Electrician Location: London, South East & surrounding areas Salary: Competitive 45- 50k + DOE . Company vehicle/car allowance & fuel Hours: Monday-Friday, 8:00am-5:00pm Company: A growing team with excellent career progression opportunities. The Role: We are seeking experienced Commercial Electricians to join our expanding team. You will work on commercial installations, distribution boards, lighting systems, and testing/inspection across a variety of projects. Domestic experience is a plus. Requirements: NVQ Level 3 + Gold ECS Card Strong commercial installation experience Knowledge of BS7671 Full UK driving licence Desirable: 2391, LCM, fire/security systems (training available) What We Offer: Competitive salary, company vehicle or car allowance, fuel card Pension, 24 days holiday + bank holidays Tablet for testing/documentation Funded training & CPD Clear career progression If you are interested in hearing more about the vacancy, please apply to the advert or send your CV. Tags;Electrician,Electrical Tester,Electrical Engineer,Maintenance Electrician,Installation Electrical LON123
Temporary Customer Liaison Officer Location: Rotherham, Doncaster & Hull Contract Type: Temporary (Initial 4 weeks, potential to extend) Hours: Monday-Friday, 8:00am-4:30pm Start Date: Immediate Pay Rate: Flexible, dependent on experience Overview Our client is seeking an experienced and proactive Customer Liaison Officer to support a major property improvement and carbon-reduction programme across the Yorkshire region. This role involves engaging with residents, coordinating access for survey appointments, and ensuring clear communication throughout the works process. This is an excellent opportunity for someone who is confident working with communities, can handle sensitive situations, and is ready to start immediately. Key Responsibilities Proactively follow up on no-access properties to arrange retrofit survey appointments Lead resident and community engagement, building strong local relationships Deliver clear, effective communication about upcoming works Act as a primary point of contact for residents, addressing queries and concerns Coordinate property access to support smooth project delivery Resolve access or resident-related issues promptly Maintain accurate records of communication, access arrangements and issue resolutions Essential Requirements Previous experience in a similar customer-facing role Ability to handle sensitive situations professionally Strong negotiation and communication skills Proficiency in Microsoft Office Full UK driving licence Desirable Experience within the social housing sector If you are available immediately and interested in this temporary opportunity, please apply with your CV or call Jess on (phone number removed)
Jan 05, 2026
Contractor
Temporary Customer Liaison Officer Location: Rotherham, Doncaster & Hull Contract Type: Temporary (Initial 4 weeks, potential to extend) Hours: Monday-Friday, 8:00am-4:30pm Start Date: Immediate Pay Rate: Flexible, dependent on experience Overview Our client is seeking an experienced and proactive Customer Liaison Officer to support a major property improvement and carbon-reduction programme across the Yorkshire region. This role involves engaging with residents, coordinating access for survey appointments, and ensuring clear communication throughout the works process. This is an excellent opportunity for someone who is confident working with communities, can handle sensitive situations, and is ready to start immediately. Key Responsibilities Proactively follow up on no-access properties to arrange retrofit survey appointments Lead resident and community engagement, building strong local relationships Deliver clear, effective communication about upcoming works Act as a primary point of contact for residents, addressing queries and concerns Coordinate property access to support smooth project delivery Resolve access or resident-related issues promptly Maintain accurate records of communication, access arrangements and issue resolutions Essential Requirements Previous experience in a similar customer-facing role Ability to handle sensitive situations professionally Strong negotiation and communication skills Proficiency in Microsoft Office Full UK driving licence Desirable Experience within the social housing sector If you are available immediately and interested in this temporary opportunity, please apply with your CV or call Jess on (phone number removed)
Job Advert: Electrician - Social Housing Location: Birmingham and Burton Hours: Monday to Friday, 8:00am - 4:30pm Type: Permanent About the Role Daniel Owen is currently recruiting on behalf of a valued client for an experienced Electrician to join their team in Birmingham. This is a full-time, permanent position working on social housing properties. You'll be responsible for a variety of electrical maintenance tasks including testing, repairs, and installations, always aiming for a first-time fix and delivering high-quality work. Key Responsibilities Install, service, and maintain electrical systems and appliances Carry out EICRs and remedial works on both void and occupied properties Complete electrical inspections, testing, and certification Diagnose and repair electrical faults quickly and efficiently Record and submit accurate job details using mobile systems Advise supervisors when other trades are needed Work safely in line with Health & Safety regulations Deliver excellent customer service at all times What We're Looking For Essential: C&G 2360 Part 1 & 2 or NVQ Level 3 in Electrotechnical Services 18th Edition Wiring Regulations Full UK Driving Licence (Max 5 points) Desirable (Not essential): Testing & Inspection (C&G 2391 or equivalent) PAT Testing Certificate Unvented Hot Water and/or Water Regulations Certificate Valid JIB Card and H&S Test What's on Offer Company van and fuel card (Immediately, and once perm please see benefits below); Overtime and on-call opportunities 25 days holiday + bank holidays + birthday off Annual pay reviews Up to 5% annual bonus Enhanced maternity (26 weeks) and paternity (8 weeks) pay Up to 3,000 referral bonus Private pension, healthcare, and dental cover Cycle-to-work scheme Retail and mobile phone discounts Discounted gym memberships Ongoing training and development If you're a qualified Electrician looking for a new opportunity in Birmingham, please apply today with your updated CV and Shannen will be in touch.
Jan 05, 2026
Full time
Job Advert: Electrician - Social Housing Location: Birmingham and Burton Hours: Monday to Friday, 8:00am - 4:30pm Type: Permanent About the Role Daniel Owen is currently recruiting on behalf of a valued client for an experienced Electrician to join their team in Birmingham. This is a full-time, permanent position working on social housing properties. You'll be responsible for a variety of electrical maintenance tasks including testing, repairs, and installations, always aiming for a first-time fix and delivering high-quality work. Key Responsibilities Install, service, and maintain electrical systems and appliances Carry out EICRs and remedial works on both void and occupied properties Complete electrical inspections, testing, and certification Diagnose and repair electrical faults quickly and efficiently Record and submit accurate job details using mobile systems Advise supervisors when other trades are needed Work safely in line with Health & Safety regulations Deliver excellent customer service at all times What We're Looking For Essential: C&G 2360 Part 1 & 2 or NVQ Level 3 in Electrotechnical Services 18th Edition Wiring Regulations Full UK Driving Licence (Max 5 points) Desirable (Not essential): Testing & Inspection (C&G 2391 or equivalent) PAT Testing Certificate Unvented Hot Water and/or Water Regulations Certificate Valid JIB Card and H&S Test What's on Offer Company van and fuel card (Immediately, and once perm please see benefits below); Overtime and on-call opportunities 25 days holiday + bank holidays + birthday off Annual pay reviews Up to 5% annual bonus Enhanced maternity (26 weeks) and paternity (8 weeks) pay Up to 3,000 referral bonus Private pension, healthcare, and dental cover Cycle-to-work scheme Retail and mobile phone discounts Discounted gym memberships Ongoing training and development If you're a qualified Electrician looking for a new opportunity in Birmingham, please apply today with your updated CV and Shannen will be in touch.
Job Advert: Resident Liaison Officer Location : Nottingham Job Type : Ongoing - potential for permanent About the Role We are currently seeking a dedicated and professional Resident Liaison Officer with experience in kitchen installation or refurbishment to join our team in Nottingham. This is a ongoing position , offering an exciting opportunity for someone looking to make a difference in the community while helping to manage relationships between tenants and housing services. The successful candidate will be the key point of contact for tenants, providing assistance with any queries or issues, and ensuring that kitchen refurbishment projects or installations are delivered smoothly and efficiently. Key Responsibilities : Acting as the primary point of contact for tenants, offering advice, support, and resolving complaints or issues. Liaising between tenants, contractors, and housing teams to ensure clear communication, especially in relation to kitchen installations or refurbishments. Assisting tenants in understanding the scope of kitchen projects, including timelines, expectations, and process. Monitoring and managing tenant satisfaction regarding kitchen projects, ensuring minimal disruption and effective communication. Helping tenants understand their rights and responsibilities during home improvement work. Handling administrative duties related to tenant management and kitchen project updates, such as scheduling, records, and progress tracking. Assisting with tenant engagement initiatives, fostering positive relationships within the community. Essential Skills & Experience : Previous experience in a tenant liaison or customer service role, ideally within social housing or property management. Proven experience working with or managing kitchen installations, refurbishments, or similar home improvement projects. Excellent communication skills, both verbal and written. Strong problem-solving abilities, with the capacity to handle difficult situations effectively and empathetically. Organisational skills and the ability to manage multiple tasks. A proactive, positive attitude and a desire to improve tenant satisfaction. Ability to work independently and as part of a team. Desirable Qualifications : Experience specifically within social housing or property management sectors. Knowledge of kitchen installation procedures and the ability to provide tenants with accurate guidance. Understanding of housing regulations and tenant rights. Why Join Us? The potential for the role to become permanent based on performance. A supportive work environment with opportunities for personal and professional development. A chance to make a real difference in the local community, particularly in improving tenants' homes. How to Apply If you have a passion for providing excellent customer service and have kitchen experience in home improvement or property management, we would love to hear from you! Please submit your CV and a brief covering letter outlining your experience and suitability for the role to.
Jan 05, 2026
Seasonal
Job Advert: Resident Liaison Officer Location : Nottingham Job Type : Ongoing - potential for permanent About the Role We are currently seeking a dedicated and professional Resident Liaison Officer with experience in kitchen installation or refurbishment to join our team in Nottingham. This is a ongoing position , offering an exciting opportunity for someone looking to make a difference in the community while helping to manage relationships between tenants and housing services. The successful candidate will be the key point of contact for tenants, providing assistance with any queries or issues, and ensuring that kitchen refurbishment projects or installations are delivered smoothly and efficiently. Key Responsibilities : Acting as the primary point of contact for tenants, offering advice, support, and resolving complaints or issues. Liaising between tenants, contractors, and housing teams to ensure clear communication, especially in relation to kitchen installations or refurbishments. Assisting tenants in understanding the scope of kitchen projects, including timelines, expectations, and process. Monitoring and managing tenant satisfaction regarding kitchen projects, ensuring minimal disruption and effective communication. Helping tenants understand their rights and responsibilities during home improvement work. Handling administrative duties related to tenant management and kitchen project updates, such as scheduling, records, and progress tracking. Assisting with tenant engagement initiatives, fostering positive relationships within the community. Essential Skills & Experience : Previous experience in a tenant liaison or customer service role, ideally within social housing or property management. Proven experience working with or managing kitchen installations, refurbishments, or similar home improvement projects. Excellent communication skills, both verbal and written. Strong problem-solving abilities, with the capacity to handle difficult situations effectively and empathetically. Organisational skills and the ability to manage multiple tasks. A proactive, positive attitude and a desire to improve tenant satisfaction. Ability to work independently and as part of a team. Desirable Qualifications : Experience specifically within social housing or property management sectors. Knowledge of kitchen installation procedures and the ability to provide tenants with accurate guidance. Understanding of housing regulations and tenant rights. Why Join Us? The potential for the role to become permanent based on performance. A supportive work environment with opportunities for personal and professional development. A chance to make a real difference in the local community, particularly in improving tenants' homes. How to Apply If you have a passion for providing excellent customer service and have kitchen experience in home improvement or property management, we would love to hear from you! Please submit your CV and a brief covering letter outlining your experience and suitability for the role to.
Commercial Administrator Location: South London / Dartford Contract: 6-Month Fixed-Term Contract Hours: 40 Hours per Week Salary: 28,000 - 32,000 Social Housing Experience Needed Daniel Owen are proud to be representing a well-known client based in the South London, Dartford area who are looking for a highly skilled Commercial Admin to join their team. Key Responsibilities Assist with provisional sums invoicing on a major social housing maintenance project. Support monthly subcontractor payment runs, ensuring payments are processed and released for approval on time. Process completed jobs ready for invoicing. Liaise with subcontractors and suppliers to resolve invoice and account-related queries. Create and analyse commercial data and reports, providing performance insights to the Commercial Manager. Conduct regular checks on commercial matters such as job margins and cost control. Experience & Skills Required Previous commercial or financial administration experience. Experience gained within maintenance or construction (preferred). Strong Excel skills, including VLOOKUP and Pivot Tab
Jan 05, 2026
Contractor
Commercial Administrator Location: South London / Dartford Contract: 6-Month Fixed-Term Contract Hours: 40 Hours per Week Salary: 28,000 - 32,000 Social Housing Experience Needed Daniel Owen are proud to be representing a well-known client based in the South London, Dartford area who are looking for a highly skilled Commercial Admin to join their team. Key Responsibilities Assist with provisional sums invoicing on a major social housing maintenance project. Support monthly subcontractor payment runs, ensuring payments are processed and released for approval on time. Process completed jobs ready for invoicing. Liaise with subcontractors and suppliers to resolve invoice and account-related queries. Create and analyse commercial data and reports, providing performance insights to the Commercial Manager. Conduct regular checks on commercial matters such as job margins and cost control. Experience & Skills Required Previous commercial or financial administration experience. Experience gained within maintenance or construction (preferred). Strong Excel skills, including VLOOKUP and Pivot Tab
Planner South London, Surrey Temporary Office based - Mon to Fri 15.18 per hour Social Housing Experience Needed Daniel Owen are proud to be representing a well-known company based in the South London, Sutton area who are looking for a highly skilled Planner to join their team. Purpose of the Job - Planner Schedule and coordinate repairs and maintenance works for operatives and contractors. Manage diaries to ensure all appointments are booked efficiently and within target timescales. Monitor daily workloads to maximise operative productivity and meet KPI targets Update systems accurately to reflect job progress and completion. Support the delivery of excellent customer service by ensuring timely communication and smooth workflow.
Jan 05, 2026
Seasonal
Planner South London, Surrey Temporary Office based - Mon to Fri 15.18 per hour Social Housing Experience Needed Daniel Owen are proud to be representing a well-known company based in the South London, Sutton area who are looking for a highly skilled Planner to join their team. Purpose of the Job - Planner Schedule and coordinate repairs and maintenance works for operatives and contractors. Manage diaries to ensure all appointments are booked efficiently and within target timescales. Monitor daily workloads to maximise operative productivity and meet KPI targets Update systems accurately to reflect job progress and completion. Support the delivery of excellent customer service by ensuring timely communication and smooth workflow.
Cleaners required in Lymington Cleaner Duties: Dusting and wiping surfaces such as desks, shelves, and filing cabinets. Vacuuming and mopping floors in workspaces, hallways, and communal areas. Emptying bins and replacing liners in offices, kitchens, and bathrooms. Cleaning toilets, sinks, and restroom surfaces. Cleaning inside of windows Reporting any maintenance issues Cleaner Requirements: Previous cleaning experience Valid enhanced dbs check This position is Monday - Friday Must be flexible to cover afternoon / evening shifts About us: Daniel Owen is an established recruitment consultancy specialising in the placement of quality, temporary and permanent workers to all roles in the Built Environment. Working with some of the UK's largest and most respected construction, maintenance and engineering companies. TAGS:/OFFICECLEANER/SCHOOLCLEANER/CLEANER/HOUSEKEEPER/CLEANINGOPERATIVE/CLEANING/HAMPSHIRE/NEWFOREST/LYMINGTON
Jan 04, 2026
Seasonal
Cleaners required in Lymington Cleaner Duties: Dusting and wiping surfaces such as desks, shelves, and filing cabinets. Vacuuming and mopping floors in workspaces, hallways, and communal areas. Emptying bins and replacing liners in offices, kitchens, and bathrooms. Cleaning toilets, sinks, and restroom surfaces. Cleaning inside of windows Reporting any maintenance issues Cleaner Requirements: Previous cleaning experience Valid enhanced dbs check This position is Monday - Friday Must be flexible to cover afternoon / evening shifts About us: Daniel Owen is an established recruitment consultancy specialising in the placement of quality, temporary and permanent workers to all roles in the Built Environment. Working with some of the UK's largest and most respected construction, maintenance and engineering companies. TAGS:/OFFICECLEANER/SCHOOLCLEANER/CLEANER/HOUSEKEEPER/CLEANINGOPERATIVE/CLEANING/HAMPSHIRE/NEWFOREST/LYMINGTON
Groundworker (ideally with FT dumper ticket) required for work on a housing site in Alnwick Work to start asap - ongoing work available Variety of groundworks duties relating to plot works - must be competent in both front and back end works Rate is negotiable depending on experience and tickets and can be paid CIS Plant tickets are desired not essential - must have CPCS or NPORS To apply for this role you must be able to provide the following information Proof of valid cscs card & Proof of valid tickets for plant Picture of either passport or birth certificate and NI number 2 working references to validate previous experience working within a similar role Please apply online for this vacancy or call Rachel on (phone number removed)
Jan 04, 2026
Seasonal
Groundworker (ideally with FT dumper ticket) required for work on a housing site in Alnwick Work to start asap - ongoing work available Variety of groundworks duties relating to plot works - must be competent in both front and back end works Rate is negotiable depending on experience and tickets and can be paid CIS Plant tickets are desired not essential - must have CPCS or NPORS To apply for this role you must be able to provide the following information Proof of valid cscs card & Proof of valid tickets for plant Picture of either passport or birth certificate and NI number 2 working references to validate previous experience working within a similar role Please apply online for this vacancy or call Rachel on (phone number removed)
Job Title: Complaints Officer (Stage 2) Location: North London Contract: Temporary - Ongoing Hours: 36 per week Pay: 22 PAYE per hour Working Pattern: Hybrid available Social Housiing Experience Required Daniel Owen are proud to be representing a well-known client based in the North London area who are looking for a highly skilled Complaints Officer to join their team Key Responsibilities: Handle complaints in line with legislation and Ombudsman requirements. Act as an objective investigator for Stage 2 complaints and formal enquiries. Work with senior managers to prepare adjudications under statutory procedures. Promote effective, transparent complaints handling across the company. Deliver training and guidance to staff on complaints processes and legislation. Use case management systems to monitor performance and identify trends. Contribute to service improvement projects and share learning from complaints.
Jan 04, 2026
Seasonal
Job Title: Complaints Officer (Stage 2) Location: North London Contract: Temporary - Ongoing Hours: 36 per week Pay: 22 PAYE per hour Working Pattern: Hybrid available Social Housiing Experience Required Daniel Owen are proud to be representing a well-known client based in the North London area who are looking for a highly skilled Complaints Officer to join their team Key Responsibilities: Handle complaints in line with legislation and Ombudsman requirements. Act as an objective investigator for Stage 2 complaints and formal enquiries. Work with senior managers to prepare adjudications under statutory procedures. Promote effective, transparent complaints handling across the company. Deliver training and guidance to staff on complaints processes and legislation. Use case management systems to monitor performance and identify trends. Contribute to service improvement projects and share learning from complaints.
Enhanced DBS Cleaners required in New Milton Cleaner Duties: Dusting and wiping surfaces such as desks, shelves, and filing cabinets. Vacuuming and mopping floors in workspaces, hallways, and communal areas. Emptying bins and replacing liners in offices, kitchens, and bathrooms. Cleaning toilets, sinks, and restroom surfaces. Cleaning inside of windows Reporting any maintenance issues Cleaner Requirements: Previous cleaning experience Valid enhanced dbs check This position is Monday - Friday Must be flexible to cover afternoon / evening shifts About us: Daniel Owen is an established recruitment consultancy specialising in the placement of quality, temporary and permanent workers to all roles in the Built Environment. Working with some of the UK's largest and most respected construction, maintenance and engineering companies. TAGS:/OFFICECLEANER/SCHOOLCLEANER/CLEANER/HOUSEKEEPER/CLEANINGOPERATIVE/CLEANING/HAMPSHIRE/NEWMILTON/BOURNEMOUTH/DORSET
Jan 04, 2026
Seasonal
Enhanced DBS Cleaners required in New Milton Cleaner Duties: Dusting and wiping surfaces such as desks, shelves, and filing cabinets. Vacuuming and mopping floors in workspaces, hallways, and communal areas. Emptying bins and replacing liners in offices, kitchens, and bathrooms. Cleaning toilets, sinks, and restroom surfaces. Cleaning inside of windows Reporting any maintenance issues Cleaner Requirements: Previous cleaning experience Valid enhanced dbs check This position is Monday - Friday Must be flexible to cover afternoon / evening shifts About us: Daniel Owen is an established recruitment consultancy specialising in the placement of quality, temporary and permanent workers to all roles in the Built Environment. Working with some of the UK's largest and most respected construction, maintenance and engineering companies. TAGS:/OFFICECLEANER/SCHOOLCLEANER/CLEANER/HOUSEKEEPER/CLEANINGOPERATIVE/CLEANING/HAMPSHIRE/NEWMILTON/BOURNEMOUTH/DORSET
Housing Repairs Coordinator North London Temporary Position Monday - Friday 36 hour per week 20 - 24 paye per hour Social Housing Experence Required Daniel Owen are proud to be representing a well-known company based in the North London area who are looking for a highly skilled Housing Repairs Coordinator to join their team. Housing Repairs - Fantastic Company and Team to work with Liaising with Tenants via Inbound Call and WebChat, Raising Repairs and Booking Appointment Duties To diagnose repairs accurately, raise orders on IT systems to contractors, and book appointments. Experience of working in a contact centre answering a high volume of calls to ensure targets are met. Experience of dealing with phone enquiries in a professional, polite, sensitive, efficient, and timely manner, delivering a high standard of customer care using the appropriate greeting (including name), adapting methods of communication to meet customer needs, and ensuring that a positive image of the client is projected. Excellent communication skills to liaise with other departments, agencies, and contractors as appropriate. Experience of accurately processing service requests in line with policy and providing advice and information to customers, ensuring all service requests are processed to the client's performance standards, policies, and procedural guidelines, including statutory requirements, and complying with the Data Protection Act and the Freedom of Information Act. To work proactively with team members to improve customer service delivery and to conduct outbound calls as required. To deal with customer complaints in accordance with the Complaints procedure and to escalate cases to Team Leaders as appropriate. To undertake training, supervision, seminars, meetings, and other events designed to improve communication and support the effective development of the post holder and service area. To contribute towards the overall service objectives and targets of the Housing Repairs Services Team. To comply at all times with the Code of Conduct.
Jan 04, 2026
Seasonal
Housing Repairs Coordinator North London Temporary Position Monday - Friday 36 hour per week 20 - 24 paye per hour Social Housing Experence Required Daniel Owen are proud to be representing a well-known company based in the North London area who are looking for a highly skilled Housing Repairs Coordinator to join their team. Housing Repairs - Fantastic Company and Team to work with Liaising with Tenants via Inbound Call and WebChat, Raising Repairs and Booking Appointment Duties To diagnose repairs accurately, raise orders on IT systems to contractors, and book appointments. Experience of working in a contact centre answering a high volume of calls to ensure targets are met. Experience of dealing with phone enquiries in a professional, polite, sensitive, efficient, and timely manner, delivering a high standard of customer care using the appropriate greeting (including name), adapting methods of communication to meet customer needs, and ensuring that a positive image of the client is projected. Excellent communication skills to liaise with other departments, agencies, and contractors as appropriate. Experience of accurately processing service requests in line with policy and providing advice and information to customers, ensuring all service requests are processed to the client's performance standards, policies, and procedural guidelines, including statutory requirements, and complying with the Data Protection Act and the Freedom of Information Act. To work proactively with team members to improve customer service delivery and to conduct outbound calls as required. To deal with customer complaints in accordance with the Complaints procedure and to escalate cases to Team Leaders as appropriate. To undertake training, supervision, seminars, meetings, and other events designed to improve communication and support the effective development of the post holder and service area. To contribute towards the overall service objectives and targets of the Housing Repairs Services Team. To comply at all times with the Code of Conduct.
