Skipton International Ltd

Cookie Policy - Privacy Message Application Security Management (ASM) cookie s If you ignore the cookie banner or choose to decline To support our careers site and recruitment journey we use third party websites. When entering these websites you will be subject to the cookie policies of that website. Please familiarise yourself with these cookie policies and make choices based on your needs.Cookie duration depends on the cookie type: \_ga - Expires after 2 years (1st party) \_gat\_UA-nnnnnnn-nn gid - Expires after 1 day (1st party) \_ga\_nnnnnnnnnn - Expires after 2 years (1st party)Customer Service Consultant page is loaded Customer Service Consultantlocations: Edinburgh, Scotland: North Berwick, Scotlandtime type: Part timeposted on: Posted Todayjob requisition id: JR3561 Hours: The role will be on a permanent basis, working 21.75 hours per week to support operating hours in the branch. Closing Date: Thu, 30 Oct 2025Job DescriptionIf so, then Skipton Building Society have the perfect opportunity for you!We are recruiting for a Customer Consultant to work at our multisite of Edinburgh and North Berwick Branches .The role of Customer Consultant includes engaging in conversations to find out our customers' needs, providing information to customers about our full savings range, products and services that we offer. By really listening to and getting to know our customers you will help them to review their circumstances and what their goals are, while providing a straightforward, helpful service that lets your enthusiasm and professionalism shine through.Our branches are the heart of our local communities, however increasingly our customers want the flexibility of doing transactions online and engaging with us via our contact centre. In branch we can support our customers face to face, virtually and by outbound contact so we are reaching our customers at relevant times. So, whether you are promoting a new product or resolving a problem, you will always place our customers' needs at the heart of everything you do and provide a first-class service every time.For our customers, you will be more than just the friendly face and voice of Skipton Building Society. You will be a listener, a problem solver and in time a fountain of knowledge to help them achieve their financial goals. Not just another building society. Not just another job.We are the fourth biggest building society in the UK and what makes us a bit different is that we're a mutual organisation. We do not have shareholders; we are owned by our members.Together, you can help us build a better Society!Our colleagues say Skipton Building Society is a great place to work, and you could be one of them. Whatever your background, and whatever your goals, we will help you take the next step towards a better future. Be the First Point of Contact: You'll warmly welcome customers, both in-branch and over the phone, making a lasting impression and that their first interaction with us a positive one. Engage and Understand: By asking insightful questions, you'll uncover and understand our customers' needs, ensuring you provide tailored solutions that truly make a difference. Listen and Tailor Solutions: You'll listen carefully to each customer's unique circumstances and offer personalized solutions that meet their needs, ensuring the best outcomes for both the customer and our society. Proactive Outreach: You'll proactively reach out to customers over the phone, identifying their needs and discussing how we can support them. Maintain Accurate Records: Using our internal systems, you'll ensure customer records are up-to-date and accurate, with a special focus on identifying and supporting vulnerable customers. Adhere to Policies: You'll understand and adhere to our policies, standards, and controls, with comprehensive training and coaching to support you in your role. You will have previous experience of interacting with customers. We're happy to 'think outside the box' of wanting people who have previously worked in a bank or building society before. Your experience working with customers may be in person or over the phone, either is fine as Skipton's customers are increasingly looking for flexible ways of engaging with us so your experience in a Contact Centre environment may be just what we're looking for. Your experience may be in retail, food & beverage, guests services or even the health/care sector. Whatever your background, if you can demonstrate a passion for delivering exceptional service and going above and beyond we're happy to consider you. The ability to work well alongside others, with a 'one-team' mindset. The ability to react fast when the day gets busy and handle a wide variety of different customers with excellent time management. The desire and ability to grow, adapt and change whilst accommodating business needs and priorities.This role is a multisite role to work in both our Edinburgh and North Berwick branches.The role will be on a permanent basis, working 21.75 hours per week - days and hours will be based on business need and we will discuss thisat interview.The salary for this role is £23,600 per annum which will be pro rata to £14,259 based on 21.75 hours per week, plus a range of benefits which includes Annual discretionary bonus scheme 25 days standard annual leave + bank holidays and rising 1 day per year of service to a maximum of 30 days after 5 years. Holiday trading scheme allowing the ability to buy and sell additional annual leave days. Generous employer matched pension contributions - up to 10% per annum. We care about your health and wellbeing. You will have access to a benefits portal which includes an Employee Assistance Programme and online employee discount platform (retailers, entertainment, eating out and travel). There are always initiatives to get involved with charities with three paid volunteering days for you to use each year. Colleague mortgage and savings accounts, as well as a host of colleague discount schemes. A commitment to training and development. Private medical insurance for all our colleagues. Salary Sacrifice Scheme for hybrid/electric car.

Cookie Policy - Privacy Message Application Security Management (ASM) cookie s If you ignore the cookie banner or choose to decline To support our careers site and recruitment journey we use third party websites. When entering these websites you will be subject to the cookie policies of that website. Please familiarise yourself with these cookie policies and make choices based on your needs.Cookie duration depends on the cookie type: \_ga - Expires after 2 years (1st party) \_gat\_UA-nnnnnnn-nn gid - Expires after 1 day (1st party) \_ga\_nnnnnnnnnn - Expires after 2 years (1st party)Customer Relationship Consultant page is loaded Customer Relationship Consultantlocations: Guiseley, England: Leeds, Englandtime type: Full timeposted on: Posted Todayjob requisition id: JR3556 Hours: The role will be on a permanent basis, working 36 hours per week to support operating hours in the branch. Salary: £28,500 Per Annum Closing Date: Tue, 28 Oct 2025If so, then Skipton Building Society have the perfect opportunity for you! We are recruiting for a Customer Relationship Consultant to work at our Guiseley & Leeds branches. The role of Customer Relationship Consultant includes engaging in conversations to find out our customers' needs, providing information to them about our full savings range, products, and services that we offer. You will also engage with our customers through our 'My Review' appointments which is a great opportunity to understand and discuss our customers financial goals in a friendly conversation. By really listening to, and getting to know our customers, you will help them to review their circumstances and what their goals are, whether that be financial, family, retirement, peace of mind or even a new home and through this proactively identify the most appropriate products to suit their needs. All the while providing a straightforward, helpful service that lets your enthusiasm shine through.Our branches are the heart of our local communities, however increasingly our customers want the flexibility of doing transactions online and engaging with us via our contact centre. In branch we can support our customers face to face, virtually and by outbound contact so we are reaching our customers at relevant times. So, whether you are promoting a new product or resolving a problem, you will always place our customers' needs at the heart of everything you do and provide a first-class service every time.For our customers, you will be more than just the friendly face and voice of Skipton Building Society. You will be a listener, a problem solver and in time a fountain of knowledge to help them achieve their financial goals.Together, you can help us build a better Society! Not just another building society. Not just another job.We are the fourth biggest building society in the UK and what makes us a bit different is that we're a mutual organisation. We do not have shareholders; we are owned by our members.Our colleagues say Skipton Building Society is a great place to work, and you could be one of them. Whatever your background, and whatever your goals, we will help you take the next step towards a better future. Engaging, understanding and identifying customer needs through asking great questions, listening to customers specific circumstances and tailoring the relevant solution to their needs whilst ensuring the right outcome for the customer and the society. Acting as the first point of contact for customers in branch with enthusiasm and a desire to help our customers. Conducting 'My Review' customer appointments face to face, virtually or by telephone. Proactively contacting our customers over the phone to identify and discuss their needs. Educate each customer on a range of products and services as well as the different communication channels they can utilise to engage with us directly. Use internal systems to ensure that a customer's records are accurately maintained and are up to date, whilst ensuring vulnerable customers are identified and supported appropriately. Adhere to and understand the appropriate policies, standards, controls and limits of authority applicable to your role, supported by training, coaching and appropriate communication. You will have previous experience of interacting with customers. We're happy to 'think outside the box' of wanting people who have previously worked in a bank or building society before. Your experience working with customers may be in person or over the phone, either is fine as Skipton's customers are increasingly looking for flexible ways of engaging with us so your experience in a Contact Centre environment may be just what we're looking for. Your experience may be in retail, food & beverage, guests services or even the health/care sector. Whatever your background, if you can demonstrate a passion for delivering exceptional service and going above and beyond we're happy to consider you. You will enjoy meeting new people and engaging in purposeful conversation. The ability to work well alongside others, with a 'one-team' mindset. The ability to react fast when the day gets busy and handle a wide variety of different customers with excellent time management. The desire and ability to grow, adapt and change whilst accommodating business needs and priorities. You will be an effective communicators with the ability to influence different audiences using suitable channels for achieving clear outcomes. That you are open to a broad range of activities even if outside of standard expectations The role of Customer Relationship Consultant will be a permanent position working 36 hours per week (Monday to Saturday to cover branch opening hours).The salary is up to £28,500 per annum, depending on experience. Plus a range of benefits which include Annual discretionary bonus scheme. 25 days standard annual leave + bank holidays and rising 1 day per year of service to a maximum of 30 days after 5 years. Holiday trading scheme allowing the ability to buy and sell additional annual leave days. Generous employer matched pension contributions - up to 10% per annum. We care about your health and wellbeing. You will have access to a benefits portal which includes an Employee Assistance Programme and online employee discount platform (retailers, entertainment, eating out and travel). There are always initiatives to get involved with charities with three paid volunteering days for you to use each year. Colleague mortgage and savings accounts, as well as a host of colleague discount schemes. A commitment to training and development. Private medical insurance for all our colleagues. Salary Sacrifice Scheme for hybrid/electric car.

Cookie Policy - Privacy Message Application Security Management (ASM) cookie s If you ignore the cookie banner or choose to decline To support our careers site and recruitment journey we use third party websites. When entering these websites you will be subject to the cookie policies of that website. Please familiarise yourself with these cookie policies and make choices based on your needs.Cookie duration depends on the cookie type: \_ga - Expires after 2 years (1st party) \_gat\_UA-nnnnnnn-nn gid - Expires after 1 day (1st party) \_ga\_nnnnnnnnnn - Expires after 2 years (1st party)Customer Relationship Consultant page is loaded Customer Relationship Consultantlocations: Guiseley, England: Leeds, Englandtime type: Full timeposted on: Posted Todayjob requisition id: JR3556 Hours: The role will be on a permanent basis, working 36 hours per week to support operating hours in the branch. Salary: £28,500 Per Annum Closing Date: Tue, 28 Oct 2025If so, then Skipton Building Society have the perfect opportunity for you! We are recruiting for a Customer Relationship Consultant to work at our Guiseley & Leeds branches. The role of Customer Relationship Consultant includes engaging in conversations to find out our customers' needs, providing information to them about our full savings range, products, and services that we offer. You will also engage with our customers through our 'My Review' appointments which is a great opportunity to understand and discuss our customers financial goals in a friendly conversation. By really listening to, and getting to know our customers, you will help them to review their circumstances and what their goals are, whether that be financial, family, retirement, peace of mind or even a new home and through this proactively identify the most appropriate products to suit their needs. All the while providing a straightforward, helpful service that lets your enthusiasm shine through.Our branches are the heart of our local communities, however increasingly our customers want the flexibility of doing transactions online and engaging with us via our contact centre. In branch we can support our customers face to face, virtually and by outbound contact so we are reaching our customers at relevant times. So, whether you are promoting a new product or resolving a problem, you will always place our customers' needs at the heart of everything you do and provide a first-class service every time.For our customers, you will be more than just the friendly face and voice of Skipton Building Society. You will be a listener, a problem solver and in time a fountain of knowledge to help them achieve their financial goals.Together, you can help us build a better Society! Not just another building society. Not just another job.We are the fourth biggest building society in the UK and what makes us a bit different is that we're a mutual organisation. We do not have shareholders; we are owned by our members.Our colleagues say Skipton Building Society is a great place to work, and you could be one of them. Whatever your background, and whatever your goals, we will help you take the next step towards a better future. Engaging, understanding and identifying customer needs through asking great questions, listening to customers specific circumstances and tailoring the relevant solution to their needs whilst ensuring the right outcome for the customer and the society. Acting as the first point of contact for customers in branch with enthusiasm and a desire to help our customers. Conducting 'My Review' customer appointments face to face, virtually or by telephone. Proactively contacting our customers over the phone to identify and discuss their needs. Educate each customer on a range of products and services as well as the different communication channels they can utilise to engage with us directly. Use internal systems to ensure that a customer's records are accurately maintained and are up to date, whilst ensuring vulnerable customers are identified and supported appropriately. Adhere to and understand the appropriate policies, standards, controls and limits of authority applicable to your role, supported by training, coaching and appropriate communication. You will have previous experience of interacting with customers. We're happy to 'think outside the box' of wanting people who have previously worked in a bank or building society before. Your experience working with customers may be in person or over the phone, either is fine as Skipton's customers are increasingly looking for flexible ways of engaging with us so your experience in a Contact Centre environment may be just what we're looking for. Your experience may be in retail, food & beverage, guests services or even the health/care sector. Whatever your background, if you can demonstrate a passion for delivering exceptional service and going above and beyond we're happy to consider you. You will enjoy meeting new people and engaging in purposeful conversation. The ability to work well alongside others, with a 'one-team' mindset. The ability to react fast when the day gets busy and handle a wide variety of different customers with excellent time management. The desire and ability to grow, adapt and change whilst accommodating business needs and priorities. You will be an effective communicators with the ability to influence different audiences using suitable channels for achieving clear outcomes. That you are open to a broad range of activities even if outside of standard expectations The role of Customer Relationship Consultant will be a permanent position working 36 hours per week (Monday to Saturday to cover branch opening hours).The salary is up to £28,500 per annum, depending on experience. Plus a range of benefits which include Annual discretionary bonus scheme. 25 days standard annual leave + bank holidays and rising 1 day per year of service to a maximum of 30 days after 5 years. Holiday trading scheme allowing the ability to buy and sell additional annual leave days. Generous employer matched pension contributions - up to 10% per annum. We care about your health and wellbeing. You will have access to a benefits portal which includes an Employee Assistance Programme and online employee discount platform (retailers, entertainment, eating out and travel). There are always initiatives to get involved with charities with three paid volunteering days for you to use each year. Colleague mortgage and savings accounts, as well as a host of colleague discount schemes. A commitment to training and development. Private medical insurance for all our colleagues. Salary Sacrifice Scheme for hybrid/electric car.

_ga - Expires after 2 years (1st party) _ga_nnnnnnnnnn - Expires after 2 years (1st party) Hours: The role will be on a permanent basis, working 36 hours per week across Monday to Saturday to support branch operating hours. The role will work at both Harrogate and Wetherby branches as required. Salary: £23,600 Per Annum Closing Date: Sun, 13 Jul 2025 Are you passionate about helping others and providing exceptional customer service? Would you like to join an organisation that puts its customers at the heart of what they do? If so, then Skipton Building Society have the perfect opportunity for you! We are recruiting for a Customer Consultant to work at our Harrogate and Wetherby branches. The role of Customer Consultant includes engaging in conversations to find out our customers' needs, providing information to customers about our full savings range, products and services that we offer. By really listening to and getting to know our customers you will help them to review their circumstances and what their goals are, while providing a straightforward, helpful service that lets your enthusiasm and professionalism shine through. Our branches are the heart of our local communities, however increasingly our customers want the flexibility of doing transactions online and engaging with us via our contact centre. In branch we can support our customers face to face, virtually and by outbound contact so we are reaching our customers at relevant times. So, whether you are promoting a new product or resolving a problem, you will always place our customers' needs at the heart of everything you do and provide a first-class service every time. For our customers, you will be more than just the friendly face and voice of Skipton Building Society. You will be a listener, a problem solver and in time a fountain of knowledge to help them achieve their financial goals. Who Are We? Not just another building society. Not just another job. We are the fourth biggest building society in the UK and what makes us a bit different is that we're a mutual organisation. We do not have shareholders; we are owned by our members. We are interested in who you are as a person. Why? Because our membership is made up of many kinds of people and we want our colleagues to be just as diverse. Our purpose is to help more people have a home, help people save for life ahead and support long term financial wellbeing. Together, you can help us build a better Society! Our colleagues say Skipton Building Society is a great place to work, and you could be one of them. Whatever your background, and whatever your goals, we will help you take the next step towards a better future. What Will You Be Doing As A Customer Consultant? Be the First Point of Contact:You'll warmly welcome customers, both in-branch and over the phone, making a lasting impression and that their first interaction with us a positive one. Engage and Understand:By asking insightful questions, you'll uncover and understand our customers' needs, ensuring you provide tailored solutions that truly make a difference. Listen and Tailor Solutions:You'll listen carefully to each customer's unique circumstances and offer personalized solutions that meet their needs, ensuring the best outcomes for both the customer and our society. Proactive Outreach:You'll proactively reach out to customers over the phone, identifying their needs and discussing how we can support them. Maintain Accurate Records:Using our internal systems, you'll ensure customer records are up-to-date and accurate, with a special focus on identifying and supporting vulnerable customers. Adhere to Policies:You'll understand and adhere to our policies, standards, and controls, with comprehensive training and coaching to support you in your role. What Do We Need From You? You will have previous experience of interacting with customers. We're happy to 'think outside the box' of wanting people who have previously worked in a bank or building society before. Your experience working with customers may be in person or over the phone, either is fine as Skipton's customers are increasingly looking for flexible ways of engaging with us so your experience in a Contact Centre environment may be just what we're looking for. Your experience may be in retail, food & beverage, guests services or even the health/care sector. Whatever your background, if you can demonstrate a passion for delivering exceptional service and going above and beyond we're happy to consider you. The ability to work well alongside others, with a 'one-team' mindset. The ability to react fast when the day gets busy and handle a wide variety of different customers with excellent time management. The desire and ability to grow, adapt and change whilst accommodating business needs and priorities. What Is In It For You? The role will be on a permanent basis, working 36 hours per week across Monday to Saturday to support branch operating hours. The role will work at both Harrogate and Wetherby branches as required. The salary for this role is £23,600 per annum plus a range of benefits. We have a range of other benefits available to you including. Annual discretionary bonus scheme 25 days standard annual leave + bank holidays and rising 1 day per year of service to a maximum of 30 days after 5 years. Holiday trading scheme allowing the ability to buy and sell additional annual leave days. Generous employer matched pension contributions - up to 10% per annum. We care about your health and wellbeing. You will have access to a benefits portal which includes an Employee Assistance Programme and online employee discount platform (retailers, entertainment, eating out and travel). There are always initiatives to get involved with charities with three paid volunteering days for you to use each year. Colleague mortgage and savings accounts, as well as a host of colleague discount schemes. A commitment to training and development. Private medical insurance for all our colleagues. Salary Sacrifice Scheme for hybrid/electric car.

Regional Leader - Southern Apply locations Hybrid (GB) time type Full time posted on Posted Yesterday job requisition id JR2876 Hours: This is a permanent position working full time hours (36 hours per week, Monday - Saturday to support operating hours in the branches). There is also the requirement for you to be 'on call' to provide support to branches out of hours. Closing Date: Thu, 27 Feb 2025 We are recruiting for a Branch Network Regional Manager to work across our Southern Region. Our Branch Network Regional Managers oversee and manage the operation and performance of multiple branches within their region. For the Southern Region, this is 19 locations ranging from Plymouth to Bristol, Oxford across to St Albans, down through London to Guildford, Dorking, and Reigate, and includes over 100 colleagues across the region. The role requires effective planning and team leadership to ensure we provide outstanding support and advice for our customers, achieving alignment with strategic priorities and business standards. You will be responsible for driving business growth, implementing effective operational practices, and enhancing customer satisfaction to ensure regional expectations are achieved. You will also provide support to the Director of the business area you will operate in, Branch and Money Direct. This will include contribution to the development of future customer-focused initiatives and engagement within the communities we serve. What Will You Be Doing As A Branch Network Regional Manager? The role of Branch Network Regional Manager is an integral role within Skipton Building Society, the role includes but is not limited to: Leading, developing and motivating Branch Managers and colleagues to deliver exceptional customer service and achieve performance and quality outcome expectations, through a culture of sales through service, with a clear priority of good customer outcomes. Developing and implementing business plans to achieve strategic priorities and regional expectations, enhancing customer support through advice, guidance, and education. Supporting the development and delivery of an exciting and ambitious change road map to provide outstanding customer support and experience. Ensuring smooth and efficient regional operations, including branch management, regional recruitment, customer services and engagement with key support functions. Ensuring Business Contingencies are up to date, understood and easily actionable if required to avoid customer dissatisfaction. Overseeing regional budgets and cost control to optimise member benefit. Ensuring all regional activities are delivered in line with internal quality and regulatory standards. Ensuring the Training and Competence framework is delivered in region to support colleagues in role. Leading development to enhance customer satisfaction and engagement, ensuring their needs and feedback are prioritised. Building and maintaining relationships within our local communities creating strong engagement to support our customers and the areas in which they live. What Do We Need From You? Proven leadership skills with the ability to influence, engage and inspire teams across multiple locations. Experience of developing business plans to achieve strategic growth. Skills in developing and implementing strategies to drive growth and achieve expectations. Strong analytical and problem-solving abilities, you will be able to analyse complex data to inform future regional growth. A commitment to role modelling behaviours and ways of working that align with Skipton Values. Excellent communication and coaching/feedback skills. Knowledge of retail distribution, customer propositions and regulatory requirements - specifically in relation to savings and financial advice. Knowledge of business management across a branch network. Insights into community engagement with an understanding of how to build strong and purposeful relationships. What Is In It For You? Your salary expectations will be discussed ahead of interview. As well as base salary we offer a generous benefits package, detailed below. As this is a multi-site role with the expectation for you to spend time at all branches within the region, we provide a car allowance and travel expenses. We have a range of other benefits available to you including: Annual discretionary bonus scheme 25 days standard annual leave + bank holidays and rising 1 day per year of service to a maximum of 30 days after 5 years. Holiday trading scheme allowing the ability to buy and sell additional annual leave days. Generous employer matched pension contributions - up to 10% per annum. We care about your health and wellbeing. You will have access to a benefits portal which includes an Employee Assistance Programme and online employee discount platform (retailers, entertainment, eating out and travel). There are always initiatives to get involved with charities with three paid volunteering days for you to use each year. Colleague mortgage and savings accounts, as well as a host of colleague discount schemes. A commitment to training and development. Private medical insurance for all our colleagues. Salary Sacrifice Scheme for hybrid/electric car. Diversity and inclusion are a priority for us as we continue to support our members and represent the communities we serve. We encourage applications from individuals of all backgrounds, ethnicity, gender identity, sexual orientation, disability, neurodiversity, age, family or parental status, beliefs, nationalities and religions - supporting an inclusive environment for all our colleagues to bring their true selves to Skipton. If you have a disability, or if you have a condition that you believe may affect your performance during our selection process, we'll be happy to discuss making reasonable adjustments to our processes for you. Please contact our Talent Acquisition team at .