CV Screen

Introduction CV Screen is recruiting for a Customer Success Manager to join an innovative SaaS technology business based in Canary Wharf, London. This is a hybrid role offering a salary of £45,000 plus excellent benefits. The successful candidate will play a key role in supporting and growing an established customer base while working closely with technical and commercial teams. Our client is a fast-growing technology company with several years of market presence, a global customer base and an award-winning compliance-focused platform used by organisations of all sizes. This is a fantastic opportunity to make a real impact within a modern, high-growth tech environment. Duties & Responsibilities Act as the primary point of contact for customers, ensuring a high-quality support experience Proactively engage with clients to understand usage, satisfaction levels and future needs Analyse customer data to identify expansion and upsell opportunities Support and enhance internal systems through basic automation and platform improvements Collaborate with Sales, Product and Technology teams to deliver a joined-up customer journey What Experience is Required At least 2 years' experience in Customer Success, Technical Support or a similar SaaS role Strong customer relationship skills with a commercial and data-driven mindset Technical aptitude with exposure to APIs, cloud software or support platforms Salary & Benefits Salary: £45,000 per annum Hybrid working model Private health and dental insurance Competitive pension scheme 25 days holiday plus bank holidays and your birthday off Modern Canary Wharf office, MacBook provided and regular team socials Location Based in Canary Wharf, London, with easy commuting from Greenwich, Stratford, Woolwich, Lewisham, Romford and Central London. How to Apply To apply, please send your CV to Kate Morgan at CV Screen in strict confidence. Alternate Job Titles Customer Success Executive Technical Account Manager SaaS Account Manager Client Success Manager

Overview This fully office based role ensures smooth operation and improvement of internal IT systems, handling user access, software issues, and IT projects. You will be involved in creating and managing Power BI reports and dashboards, providing end-user support and training, and collaborating with suppliers and colleagues. Duties & Responsibilities Manage user access and account changes for internal IT systems. Troubleshoot software issues and coordinate with vendors to resolve them. Test, maintain, and enhance existing and new IT applications. Develop and deliver Power BI reports and dashboards for business insights. Support IT projects and provide training to end users on new tools and processes. Experience Required Strong understanding of IT systems and software troubleshooting. Proficiency in Power BI for report creation and data visualization. Experience in implementing system enhancements and process improvements. Salary & Benefits Salary up to £32,000 Discretionary Bonus 25 days plus bank holiday Location This role is fully office based in Sandbach. How to Apply To take the next step in your career, please send your CV to Matt Wright at CV Screen in strict confidence or apply directly to this job posting. We look forward to hearing from you.