Select how often (in days) to receive an alert: Redditch, GB, B98 0DS IT BE AT CZ NL DE REMOTE, GB, SW1W 0NY PL SE FR FI ES Commercial/Business Director - High Pressure Location UK or any major European IR location (hybrid) About Us Ingersoll Rand is a Fortune 500 company with a passion for making lives better. We do this by living our values, and through a relentless focus on the success of our customers and partnering with our employees to think and act like owners. We believe in sustainability through the development and distribution of a broad range of global brands designed to meet the needs of our customers in both efficient and responsible ways. Ingersoll Rand is a diverse and inclusive environment. We are an equal opportunity employer, dedicated to hiring a diverse workforce. For more information, visit . Job Summary The Commercial/Business Director will lead the High Pressure Compressors business across EMEA, overseeing legacy brands such as Bellis & Morcom, Reavell, and MAKO. This role carries full P&L responsibility and plays a key role in driving strategic growth. The ideal candidate will bring a proven track record of success in managing business growth across various product life cycles within the compressors and/or pumps industry. Extensive travel across EMEIA to engage with customers, distributors, and internal stakeholders is required. This position reports to the Engineered Systems and Services Business Leader and is a member of the division's leadership team. Responsibilities Develop and execute a comprehensive business strategy for the High Pressure segment, including both organic and inorganic growth initiatives. Expand the product portfolio, engineering capabilities, sales channels, and supplier networks to meet evolving customer needs. Lead the creation and delivery of annual business plans, including revenue and profitability targets across new equipment, aftermarket, and service. Drive market intelligence efforts, including competitor analysis, customer insights, supplier evaluations, and identification of partnership or acquisition opportunities. Build and lead a high-performing cross-functional team across sales, operations, and engineering. Foster a culture of engagement, inclusion, and accountability by attracting, developing, and retaining top talent. Establish and maintain strategic internal and external partnerships, serving as a key ambassador for the business. Champion lean manufacturing and IR management system processes to drive operational efficiency. Basic Qualifications Bachelor's degree in Engineering or equivalent. Minimum 10 years of sales and marketing leadership experience in an industrial manufacturing environment. Proficiency in English. Travel & Work Arrangements/Requirements Hybrid with frequent travel required between 50% - 75% Demonstrated success in building and leading high-performing teams. Strong communication skills with the ability to simplify and convey complex technical concepts. Excellent interpersonal and influencing skills across all organizational levels. Proven leadership in diverse, cross-cultural environments. Strong commercial, technical, and customer service acumen. Results-driven with the ability to perform under pressure and meet deadlines. Self-motivated, adaptable, and hands-on approach to problem-solving. Exceptional verbal, written, and presentation skills. Comfortable managing multiple projects in a dynamic, international business setting. What we Offer Special Accommodation If you are a person with a disability and need assistance applying for a job, pleasesubmit a request . Lean on us to help you make life better We think and act like owners. We are committed to making our customers successful. We are bold in our aspirations while moving forward with humility and integrity. We foster inspired teams. Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request and a member of our team will contact you.
Jul 01, 2025
Full time
Select how often (in days) to receive an alert: Redditch, GB, B98 0DS IT BE AT CZ NL DE REMOTE, GB, SW1W 0NY PL SE FR FI ES Commercial/Business Director - High Pressure Location UK or any major European IR location (hybrid) About Us Ingersoll Rand is a Fortune 500 company with a passion for making lives better. We do this by living our values, and through a relentless focus on the success of our customers and partnering with our employees to think and act like owners. We believe in sustainability through the development and distribution of a broad range of global brands designed to meet the needs of our customers in both efficient and responsible ways. Ingersoll Rand is a diverse and inclusive environment. We are an equal opportunity employer, dedicated to hiring a diverse workforce. For more information, visit . Job Summary The Commercial/Business Director will lead the High Pressure Compressors business across EMEA, overseeing legacy brands such as Bellis & Morcom, Reavell, and MAKO. This role carries full P&L responsibility and plays a key role in driving strategic growth. The ideal candidate will bring a proven track record of success in managing business growth across various product life cycles within the compressors and/or pumps industry. Extensive travel across EMEIA to engage with customers, distributors, and internal stakeholders is required. This position reports to the Engineered Systems and Services Business Leader and is a member of the division's leadership team. Responsibilities Develop and execute a comprehensive business strategy for the High Pressure segment, including both organic and inorganic growth initiatives. Expand the product portfolio, engineering capabilities, sales channels, and supplier networks to meet evolving customer needs. Lead the creation and delivery of annual business plans, including revenue and profitability targets across new equipment, aftermarket, and service. Drive market intelligence efforts, including competitor analysis, customer insights, supplier evaluations, and identification of partnership or acquisition opportunities. Build and lead a high-performing cross-functional team across sales, operations, and engineering. Foster a culture of engagement, inclusion, and accountability by attracting, developing, and retaining top talent. Establish and maintain strategic internal and external partnerships, serving as a key ambassador for the business. Champion lean manufacturing and IR management system processes to drive operational efficiency. Basic Qualifications Bachelor's degree in Engineering or equivalent. Minimum 10 years of sales and marketing leadership experience in an industrial manufacturing environment. Proficiency in English. Travel & Work Arrangements/Requirements Hybrid with frequent travel required between 50% - 75% Demonstrated success in building and leading high-performing teams. Strong communication skills with the ability to simplify and convey complex technical concepts. Excellent interpersonal and influencing skills across all organizational levels. Proven leadership in diverse, cross-cultural environments. Strong commercial, technical, and customer service acumen. Results-driven with the ability to perform under pressure and meet deadlines. Self-motivated, adaptable, and hands-on approach to problem-solving. Exceptional verbal, written, and presentation skills. Comfortable managing multiple projects in a dynamic, international business setting. What we Offer Special Accommodation If you are a person with a disability and need assistance applying for a job, pleasesubmit a request . Lean on us to help you make life better We think and act like owners. We are committed to making our customers successful. We are bold in our aspirations while moving forward with humility and integrity. We foster inspired teams. Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request and a member of our team will contact you.
Select how often (in days) to receive an alert: Redditch, GB, B98 0DS IT BE AT CZ NL DE REMOTE, GB, SW1W 0NY PL SE FR FI ES Commercial/Business Director - High Pressure Location UK or any major European IR location (hybrid) About Us Ingersoll Rand is a Fortune 500 company with a passion for making lives better. We do this by living our values, and through a relentless focus on the success of our customers and partnering with our employees to think and act like owners. We believe in sustainability through the development and distribution of a broad range of global brands designed to meet the needs of our customers in both efficient and responsible ways. Ingersoll Rand is a diverse and inclusive environment. We are an equal opportunity employer, dedicated to hiring a diverse workforce. For more information, visit . Job Summary The Commercial/Business Director will lead the High Pressure Compressors business across EMEA, overseeing legacy brands such as Bellis & Morcom, Reavell, and MAKO. This role carries full P&L responsibility and plays a key role in driving strategic growth. The ideal candidate will bring a proven track record of success in managing business growth across various product life cycles within the compressors and/or pumps industry. Extensive travel across EMEIA to engage with customers, distributors, and internal stakeholders is required. This position reports to the Engineered Systems and Services Business Leader and is a member of the division's leadership team. Responsibilities Develop and execute a comprehensive business strategy for the High Pressure segment, including both organic and inorganic growth initiatives. Expand the product portfolio, engineering capabilities, sales channels, and supplier networks to meet evolving customer needs. Lead the creation and delivery of annual business plans, including revenue and profitability targets across new equipment, aftermarket, and service. Drive market intelligence efforts, including competitor analysis, customer insights, supplier evaluations, and identification of partnership or acquisition opportunities. Build and lead a high-performing cross-functional team across sales, operations, and engineering. Foster a culture of engagement, inclusion, and accountability by attracting, developing, and retaining top talent. Establish and maintain strategic internal and external partnerships, serving as a key ambassador for the business. Champion lean manufacturing and IR management system processes to drive operational efficiency. Basic Qualifications Bachelor's degree in Engineering or equivalent. Minimum 10 years of sales and marketing leadership experience in an industrial manufacturing environment. Proficiency in English. Travel & Work Arrangements/Requirements Hybrid with frequent travel required between 50% - 75% Demonstrated success in building and leading high-performing teams. Strong communication skills with the ability to simplify and convey complex technical concepts. Excellent interpersonal and influencing skills across all organizational levels. Proven leadership in diverse, cross-cultural environments. Strong commercial, technical, and customer service acumen. Results-driven with the ability to perform under pressure and meet deadlines. Self-motivated, adaptable, and hands-on approach to problem-solving. Exceptional verbal, written, and presentation skills. Comfortable managing multiple projects in a dynamic, international business setting. What we Offer Special Accommodation If you are a person with a disability and need assistance applying for a job, pleasesubmit a request . Lean on us to help you make life better We think and act like owners. We are committed to making our customers successful. We are bold in our aspirations while moving forward with humility and integrity. We foster inspired teams. Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request and a member of our team will contact you.
Jul 01, 2025
Full time
Select how often (in days) to receive an alert: Redditch, GB, B98 0DS IT BE AT CZ NL DE REMOTE, GB, SW1W 0NY PL SE FR FI ES Commercial/Business Director - High Pressure Location UK or any major European IR location (hybrid) About Us Ingersoll Rand is a Fortune 500 company with a passion for making lives better. We do this by living our values, and through a relentless focus on the success of our customers and partnering with our employees to think and act like owners. We believe in sustainability through the development and distribution of a broad range of global brands designed to meet the needs of our customers in both efficient and responsible ways. Ingersoll Rand is a diverse and inclusive environment. We are an equal opportunity employer, dedicated to hiring a diverse workforce. For more information, visit . Job Summary The Commercial/Business Director will lead the High Pressure Compressors business across EMEA, overseeing legacy brands such as Bellis & Morcom, Reavell, and MAKO. This role carries full P&L responsibility and plays a key role in driving strategic growth. The ideal candidate will bring a proven track record of success in managing business growth across various product life cycles within the compressors and/or pumps industry. Extensive travel across EMEIA to engage with customers, distributors, and internal stakeholders is required. This position reports to the Engineered Systems and Services Business Leader and is a member of the division's leadership team. Responsibilities Develop and execute a comprehensive business strategy for the High Pressure segment, including both organic and inorganic growth initiatives. Expand the product portfolio, engineering capabilities, sales channels, and supplier networks to meet evolving customer needs. Lead the creation and delivery of annual business plans, including revenue and profitability targets across new equipment, aftermarket, and service. Drive market intelligence efforts, including competitor analysis, customer insights, supplier evaluations, and identification of partnership or acquisition opportunities. Build and lead a high-performing cross-functional team across sales, operations, and engineering. Foster a culture of engagement, inclusion, and accountability by attracting, developing, and retaining top talent. Establish and maintain strategic internal and external partnerships, serving as a key ambassador for the business. Champion lean manufacturing and IR management system processes to drive operational efficiency. Basic Qualifications Bachelor's degree in Engineering or equivalent. Minimum 10 years of sales and marketing leadership experience in an industrial manufacturing environment. Proficiency in English. Travel & Work Arrangements/Requirements Hybrid with frequent travel required between 50% - 75% Demonstrated success in building and leading high-performing teams. Strong communication skills with the ability to simplify and convey complex technical concepts. Excellent interpersonal and influencing skills across all organizational levels. Proven leadership in diverse, cross-cultural environments. Strong commercial, technical, and customer service acumen. Results-driven with the ability to perform under pressure and meet deadlines. Self-motivated, adaptable, and hands-on approach to problem-solving. Exceptional verbal, written, and presentation skills. Comfortable managing multiple projects in a dynamic, international business setting. What we Offer Special Accommodation If you are a person with a disability and need assistance applying for a job, pleasesubmit a request . Lean on us to help you make life better We think and act like owners. We are committed to making our customers successful. We are bold in our aspirations while moving forward with humility and integrity. We foster inspired teams. Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request and a member of our team will contact you.
Select how often (in days) to receive an alert: Sales Excellence and Channel Development -EMEIA Location: Redditch, GB, B98 0DS CZ IT REMOTE, GB, SW1W 0NY PL ES AT Sales Excellence and Channel Development Leader - Compressors EMEIA UK, Poland, Italy, Spain - Applications in English About Us At Ingersoll Rand we are passionate about inspiring progress around the world. Our people and our family of brands work together to increase industrial productivity and efficiency. We are a global business committed to a world of sustainable progress and enduring results. Ingersoll Rand is a diverse and inclusive environment. We are an equal opportunity employer, dedicated to hiring a diverse workforce; including minorities, females, individuals of all sexual orientations and gender identities and individuals with disabilities. Job Summary The Compression Systems and Services EMEIA Business is hiring a Sales Excellence and Channel Development Leader tasked to improve productivity and growth of the commercial organization. The role, leading a dispersed team of 13 people of which 5 direct, will be responsible for commercial systems and processes in addition of distribution programs cross the organization Responsibilities Sales Excellence - own roadmap for the compression business, leading development and deployment of new functionalities across the organization. Define and deploy commercial processes, ensuring consistency and adoption. Ensure innovation in commercial systems based on new available technology. Channel Development - own distribution programs, related processes and projects to improve and grow distribution network. Hypercare - lead Hypercare team tasked with qualifying all incoming lead ensuring customer satisfaction is meeting and exceeding company target. Pricing - lead EMEA team to analyse all incoming special price requests from the local teams and ensure timely approval in line with pricing targets for the year. Lead roll out of pricing projects in coordination with central pricing team. Basic Qualifications 10+ years of experience in large industrial manufacturing company with both direct and distribution channels Proven experience in leading, developing, coaching and motivating a dispersed team Experience in managing projects in large organizations Good presentation and training skills Very well organized and structured Able to work in English Scientific Degree from reputable university: Engineering, Computer Science or similar Good knowledge of CRM - experience in deployment required Advanced use of MS Excel required Use of data visualization tools (Tableau Desktop or similar) preferred Ability to bring innovation based on the latest industry trends and advancements Special Accommodation If you are a person with a disability and need assistance applying for a job, pleasesubmit a request . Lean on us to help you make life better We think and act like owners. We are committed to making our customers successful. We are bold in our aspirations while moving forward with humility and integrity. We foster inspired teams. Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request and a member of our team will contact you.
Jun 27, 2025
Full time
Select how often (in days) to receive an alert: Sales Excellence and Channel Development -EMEIA Location: Redditch, GB, B98 0DS CZ IT REMOTE, GB, SW1W 0NY PL ES AT Sales Excellence and Channel Development Leader - Compressors EMEIA UK, Poland, Italy, Spain - Applications in English About Us At Ingersoll Rand we are passionate about inspiring progress around the world. Our people and our family of brands work together to increase industrial productivity and efficiency. We are a global business committed to a world of sustainable progress and enduring results. Ingersoll Rand is a diverse and inclusive environment. We are an equal opportunity employer, dedicated to hiring a diverse workforce; including minorities, females, individuals of all sexual orientations and gender identities and individuals with disabilities. Job Summary The Compression Systems and Services EMEIA Business is hiring a Sales Excellence and Channel Development Leader tasked to improve productivity and growth of the commercial organization. The role, leading a dispersed team of 13 people of which 5 direct, will be responsible for commercial systems and processes in addition of distribution programs cross the organization Responsibilities Sales Excellence - own roadmap for the compression business, leading development and deployment of new functionalities across the organization. Define and deploy commercial processes, ensuring consistency and adoption. Ensure innovation in commercial systems based on new available technology. Channel Development - own distribution programs, related processes and projects to improve and grow distribution network. Hypercare - lead Hypercare team tasked with qualifying all incoming lead ensuring customer satisfaction is meeting and exceeding company target. Pricing - lead EMEA team to analyse all incoming special price requests from the local teams and ensure timely approval in line with pricing targets for the year. Lead roll out of pricing projects in coordination with central pricing team. Basic Qualifications 10+ years of experience in large industrial manufacturing company with both direct and distribution channels Proven experience in leading, developing, coaching and motivating a dispersed team Experience in managing projects in large organizations Good presentation and training skills Very well organized and structured Able to work in English Scientific Degree from reputable university: Engineering, Computer Science or similar Good knowledge of CRM - experience in deployment required Advanced use of MS Excel required Use of data visualization tools (Tableau Desktop or similar) preferred Ability to bring innovation based on the latest industry trends and advancements Special Accommodation If you are a person with a disability and need assistance applying for a job, pleasesubmit a request . Lean on us to help you make life better We think and act like owners. We are committed to making our customers successful. We are bold in our aspirations while moving forward with humility and integrity. We foster inspired teams. Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request and a member of our team will contact you.
Select how often (in days) to receive an alert: Job Title Field Service Lead Location Redditch About Us Gardner Denver is a leading provider of mission-critical flow control and compression equipment and associated parts. Its broad and complete range of compressor, vacuum and blower products and services, along with its application expertise and over 160 years of engineering heritage, allows Gardner Denver to provide differentiated product and service offerings for its customers' specific uses. Gardner Denver Transport Solutions is a leading supplier of pressure and vacuum technology to the transport industry including as a leading supplier of drive critical compressor for vehicle electrification. Our electrification products support the transition of a wide range of vehicles including bus, truck and off-highway applications to zero emissions through innovative product solutions and dedicated customer support. Job Summary Acting as the first point of contact for in-field technical support to our customers, the FSL will coordinate all aspects of the issue resolution process from initial report to resolution. Working closely with the commercial team and local service network, the FSC will ensure a fast and robust response to any issues raised, providing on-site investigations and technical support where necessary. The FSL will then be responsible for coordinating any next steps, interfacing with the warranty, plant and service teams to resolve issues and generating supporting documentation. The FSL will also coordinate the activities of the service network. They will offer technical and logistical support to our service partners ensuring best practice is followed. They will take responsibility for tracking repair and service activities at each service partner and balancing inputs from the field. The individual will support continued development of the in-field issue processes and act as the 'voice of customer' providing feedback from the field to the eMobility team. This is a key role within a growing organisation operating within the vehicle electrification sector. The successful candidate will be a key figure in the development of our aftersales support provision and as such the role offers significant opportunities for growth and development. Responsibilities Provide technical, in-field support for key OEM bus & Truck customers including: Conducting investigations and diagnostics of eCompressor systems at customer locations around Europe. Perform limited on-site repairs and maintenance. Provide timely, professional communication to the customer about the status of each concern. Establish and maintain a complete record of in-field issues including warranty and zero miles claims. Provide support for the service centre network including: Co-ordinating and tracking warranty and repair works. Provide technical support and guidance. Support development of service centre process and ensure compliance with agreed standards. Champion maintenance best practice and support the commercial and product teams to maximise revenue generation. Basic Qualifications A HNC/ HND or equivalent in a technical discipline - Qualifications focused on electrical or mechanical vehicle subject would be beneficial. Equivalent career experience or alternative qualifications considered. Fluency in English. Travel & Work Arrangements/Requirements Site based with some flexibility. International travel required (up to 50%). Proven experience in a field service role dealing with electro-mechanical systems. Hands-on experience maintaining electro-mechanical equipment or similar systems. Excellent communicator with strong verbal and written skills including report writing. Capable of building relationships with both internal and external stakeholders. The successful candidate should be organized with a structured, process-driven approach. Willing to support development of internal processes and demonstrate best practice in these cases. Comfortable working in a fast-paced, diverse and evolving work environment. Previous experience within the automotive Tier 1 supply chain or in vehicle mechanics would be desirable. Experience of automotive quality processes (Such as 8D/ APQP/ PPAP) would be beneficial. A service background in vehicle mechanics, electronics or compressor systems would be highly desirable. What we Offer 25 Days Holiday + 8 Bank Holidays (Option to purchase 5 days after probation period). Westfield Health Medical Cash Plan Cover. Death in Service Benefit of 4 x salary. Cycle scheme (After probation period). Electric Car Scheme (After 1 year employment). 10% of salary in shares after 1 year of employment. Costco Gold Company member, allowing employees to join. Employee Assistance Program. Enhanced Maternity & Paternity Policies. Special Accommodation If you are a person with a disability and need assistance applying for a job, please submit a request. Lean on us to help you make life better We think and act like owners. We are committed to making our customers successful. We are bold in our aspirations while moving forward with humility and integrity. We foster inspired teams.
Feb 18, 2025
Full time
Select how often (in days) to receive an alert: Job Title Field Service Lead Location Redditch About Us Gardner Denver is a leading provider of mission-critical flow control and compression equipment and associated parts. Its broad and complete range of compressor, vacuum and blower products and services, along with its application expertise and over 160 years of engineering heritage, allows Gardner Denver to provide differentiated product and service offerings for its customers' specific uses. Gardner Denver Transport Solutions is a leading supplier of pressure and vacuum technology to the transport industry including as a leading supplier of drive critical compressor for vehicle electrification. Our electrification products support the transition of a wide range of vehicles including bus, truck and off-highway applications to zero emissions through innovative product solutions and dedicated customer support. Job Summary Acting as the first point of contact for in-field technical support to our customers, the FSL will coordinate all aspects of the issue resolution process from initial report to resolution. Working closely with the commercial team and local service network, the FSC will ensure a fast and robust response to any issues raised, providing on-site investigations and technical support where necessary. The FSL will then be responsible for coordinating any next steps, interfacing with the warranty, plant and service teams to resolve issues and generating supporting documentation. The FSL will also coordinate the activities of the service network. They will offer technical and logistical support to our service partners ensuring best practice is followed. They will take responsibility for tracking repair and service activities at each service partner and balancing inputs from the field. The individual will support continued development of the in-field issue processes and act as the 'voice of customer' providing feedback from the field to the eMobility team. This is a key role within a growing organisation operating within the vehicle electrification sector. The successful candidate will be a key figure in the development of our aftersales support provision and as such the role offers significant opportunities for growth and development. Responsibilities Provide technical, in-field support for key OEM bus & Truck customers including: Conducting investigations and diagnostics of eCompressor systems at customer locations around Europe. Perform limited on-site repairs and maintenance. Provide timely, professional communication to the customer about the status of each concern. Establish and maintain a complete record of in-field issues including warranty and zero miles claims. Provide support for the service centre network including: Co-ordinating and tracking warranty and repair works. Provide technical support and guidance. Support development of service centre process and ensure compliance with agreed standards. Champion maintenance best practice and support the commercial and product teams to maximise revenue generation. Basic Qualifications A HNC/ HND or equivalent in a technical discipline - Qualifications focused on electrical or mechanical vehicle subject would be beneficial. Equivalent career experience or alternative qualifications considered. Fluency in English. Travel & Work Arrangements/Requirements Site based with some flexibility. International travel required (up to 50%). Proven experience in a field service role dealing with electro-mechanical systems. Hands-on experience maintaining electro-mechanical equipment or similar systems. Excellent communicator with strong verbal and written skills including report writing. Capable of building relationships with both internal and external stakeholders. The successful candidate should be organized with a structured, process-driven approach. Willing to support development of internal processes and demonstrate best practice in these cases. Comfortable working in a fast-paced, diverse and evolving work environment. Previous experience within the automotive Tier 1 supply chain or in vehicle mechanics would be desirable. Experience of automotive quality processes (Such as 8D/ APQP/ PPAP) would be beneficial. A service background in vehicle mechanics, electronics or compressor systems would be highly desirable. What we Offer 25 Days Holiday + 8 Bank Holidays (Option to purchase 5 days after probation period). Westfield Health Medical Cash Plan Cover. Death in Service Benefit of 4 x salary. Cycle scheme (After probation period). Electric Car Scheme (After 1 year employment). 10% of salary in shares after 1 year of employment. Costco Gold Company member, allowing employees to join. Employee Assistance Program. Enhanced Maternity & Paternity Policies. Special Accommodation If you are a person with a disability and need assistance applying for a job, please submit a request. Lean on us to help you make life better We think and act like owners. We are committed to making our customers successful. We are bold in our aspirations while moving forward with humility and integrity. We foster inspired teams.
Job Title Field Service Lead Location Redditch About Us Gardner Denver is a leading provider of mission-critical flow control and compression equipment and associated parts. Its broad and complete range of compressor, vacuum and blower products and services, along with its application expertise and over 160 years of engineering heritage, allows Gardner Denver to provide differentiated product and service offerings for its customers' specific uses. Gardner Denver Transport Solutions is a leading supplier of pressure and vacuum technology to the transport industry including as a leading supplier of drive critical compressor for vehicle electrification. Our electrification products support the transition of a wide range of vehicles including bus, truck and off-highway applications to zero emissions through innovative product solutions and dedicated customer support. Job Summary Acting as the first point of contact for in-field technical support to our customers the FSL will coordinate all aspects of the issue resolution process from initial report to resolution. Working closely with the commercial team and local service network the FSL will ensure a fast and robust response to any issues raised, providing on site investigations and technical support where necessary. The FSL will then be responsible for coordinating any next steps, interfacing with the warranty, plant and service teams to resolve issues and generating supporting documentation. The FSL will also coordinate the activities of the service network, offering technical and logistical support to our service partners ensuring best practice is followed. They will take responsibility for tracking repair and service activities at each service partner and balancing inputs from the field. The individual will support continued development of the in-field issue processes and act as the 'voice of customer' providing feedback from the field to the eMobility team. This is a key role within a growing organisation operating within the vehicle electrification sector. Responsibilities Provide technical, in-field support for key OEM bus & Truck customers including: Conducting investigations and diagnostics of eCompressor systems at customer locations around Europe. Perform limited on-site repairs and maintenance. Provide timely, professional communication to the customer about the status of each concern. Establish and maintain a complete record of in-field issues including warranty and zero miles claims. Provide support for the service centre network including: Coordinating and tracking warranty and repair works. Provide technical support and guidance. Support development of service centre process and ensure compliance with agreed standards. Champion maintenance best practice and support the commercial and product teams to maximise revenue generation. Basic Qualifications A HNC/ HND or equivalent in a technical discipline - Qualifications focused on electrical or mechanical vehicle subject would be beneficial Equivalent career experience or alternative qualifications considered. Fluency in English Travel & Work Arrangements/Requirements Site based with some flexibility International travel required (up to 50%) Proven experience in a field service role dealing with electro-mechanical systems. Hands-on experience maintaining electro-mechanical equipment or similar systems. Excellent communicator with strong verbal and written skills including report writing. Capable of building relationships with both internal and external stakeholders. The successful candidate should be organized with a structured, process-driven approach. Willing to support development of internal processes and demonstrate best practice in these cases. Comfortable working in a fast-paced, diverse and evolving work environment. Previous experience within the automotive Tier 1 supply chain or in vehicle mechanics would be desirable. Experience of automotive quality processes (Such as 8D/ APQP/ PPAP) would be beneficial. A service background in vehicle mechanics, electronics or compressor systems would be highly desirable. What we Offer 25 Days Holiday + 8 Bank Holidays (Option to purchase 5 days after probation period) Westfield Health Medical Cash Plan Cover Death in Service Benefit of 4 x salary Cycle scheme (After probation period) Electric Car Scheme (After 1 year employment) 10% of salary in shares after 1 year of employment Costco Gold Company member, allowing employees to join. Employee Assistance Program Enhanced Maternity & Paternity Policies Special Accommodation If you are a person with a disability and need assistance applying for a job, please submit a request. Lean on us to help you make life better We think and act like owners. We are committed to making our customers successful. We are bold in our aspirations while moving forward with humility and integrity. We foster inspired teams.
Feb 18, 2025
Full time
Job Title Field Service Lead Location Redditch About Us Gardner Denver is a leading provider of mission-critical flow control and compression equipment and associated parts. Its broad and complete range of compressor, vacuum and blower products and services, along with its application expertise and over 160 years of engineering heritage, allows Gardner Denver to provide differentiated product and service offerings for its customers' specific uses. Gardner Denver Transport Solutions is a leading supplier of pressure and vacuum technology to the transport industry including as a leading supplier of drive critical compressor for vehicle electrification. Our electrification products support the transition of a wide range of vehicles including bus, truck and off-highway applications to zero emissions through innovative product solutions and dedicated customer support. Job Summary Acting as the first point of contact for in-field technical support to our customers the FSL will coordinate all aspects of the issue resolution process from initial report to resolution. Working closely with the commercial team and local service network the FSL will ensure a fast and robust response to any issues raised, providing on site investigations and technical support where necessary. The FSL will then be responsible for coordinating any next steps, interfacing with the warranty, plant and service teams to resolve issues and generating supporting documentation. The FSL will also coordinate the activities of the service network, offering technical and logistical support to our service partners ensuring best practice is followed. They will take responsibility for tracking repair and service activities at each service partner and balancing inputs from the field. The individual will support continued development of the in-field issue processes and act as the 'voice of customer' providing feedback from the field to the eMobility team. This is a key role within a growing organisation operating within the vehicle electrification sector. Responsibilities Provide technical, in-field support for key OEM bus & Truck customers including: Conducting investigations and diagnostics of eCompressor systems at customer locations around Europe. Perform limited on-site repairs and maintenance. Provide timely, professional communication to the customer about the status of each concern. Establish and maintain a complete record of in-field issues including warranty and zero miles claims. Provide support for the service centre network including: Coordinating and tracking warranty and repair works. Provide technical support and guidance. Support development of service centre process and ensure compliance with agreed standards. Champion maintenance best practice and support the commercial and product teams to maximise revenue generation. Basic Qualifications A HNC/ HND or equivalent in a technical discipline - Qualifications focused on electrical or mechanical vehicle subject would be beneficial Equivalent career experience or alternative qualifications considered. Fluency in English Travel & Work Arrangements/Requirements Site based with some flexibility International travel required (up to 50%) Proven experience in a field service role dealing with electro-mechanical systems. Hands-on experience maintaining electro-mechanical equipment or similar systems. Excellent communicator with strong verbal and written skills including report writing. Capable of building relationships with both internal and external stakeholders. The successful candidate should be organized with a structured, process-driven approach. Willing to support development of internal processes and demonstrate best practice in these cases. Comfortable working in a fast-paced, diverse and evolving work environment. Previous experience within the automotive Tier 1 supply chain or in vehicle mechanics would be desirable. Experience of automotive quality processes (Such as 8D/ APQP/ PPAP) would be beneficial. A service background in vehicle mechanics, electronics or compressor systems would be highly desirable. What we Offer 25 Days Holiday + 8 Bank Holidays (Option to purchase 5 days after probation period) Westfield Health Medical Cash Plan Cover Death in Service Benefit of 4 x salary Cycle scheme (After probation period) Electric Car Scheme (After 1 year employment) 10% of salary in shares after 1 year of employment Costco Gold Company member, allowing employees to join. Employee Assistance Program Enhanced Maternity & Paternity Policies Special Accommodation If you are a person with a disability and need assistance applying for a job, please submit a request. Lean on us to help you make life better We think and act like owners. We are committed to making our customers successful. We are bold in our aspirations while moving forward with humility and integrity. We foster inspired teams.