HC Facility Management Limited

Overview Responsible To: Area Manager Key Relationships: Area Manager, Multi site Head Housekeepers, and Departmental team in the Support Services Office Company Overview: HotelCare, the UK's foremost hotel support services provider, boasts over 30 years of experience serving up to 200 plus hotels nationwide. Offering premium staff and services, including cleaning over 10,000 rooms daily and catering to various sectors such as apartments, leisure facilities, public areas, and corporate offices, we collaborate with ICE UK and Abbe ltd to introduce sustainable cleaning solutions, reducing our carbon footprint while upholding quality service. Job Overview: The post holder will ensure that all sites are under your control and fully supported at all times. Maximising profit through the achievement of Productivity targets, wages, cleanliness standards, overheads and all other business and financial targets. To ensure sites consistency through communication, setting clear expectations, managing performance and compliance to all policies and procedures. To hold monthly client meetings to review site performance. The role will require you to work a number of hours/shifts across the given sites based on the Labour Model. Job Description Key Responsibilities First port of call for client and Head Housekeeper through regular site visits and monthly client catch-ups. To lead, coach and support your Head Housekeepers to achieve the minimum quality requirements whilst engaging your teams to be the very best Recruiting, training and developing site teams. Lead teams to maintaining required productivity and required standards in the Housekeeping Department of your sites. Manage any employee relations matters in accordance with current Hotelcare HR policies and procedures. This may include but is not limited to investigations, disciplinaries and grievance hearings. To adhere to all Hotelcare Policies and Procedures. Ensure that all legal aspects are delivered to standard across all sites. Ensure all Health and Safety requirements are met, to the company standard, and to ensure the safety of all staff. Ensure that the security of staff and property is guaranteed through the adherence to company policies and procedures. Ensure that you and your teams project a professional image and attitude adhering to company uniform policy at all times. Ensure that all teams meet the required standards of performance of their job at all times. Adopt a zero-tolerance approach to all areas of both you and your team's performance. Adhere to all personnel policies and procedures as laid down by the company. Carry out any other duties as directed by the company. Commercial Responsibilities Ensure that all sites are aware of financial targets and performance against these. Ensure all cost of sales and financial targets are attained. Manage individual site performance and take any necessary action to help improve. Review performance regularly and provide feedback to line manager and individual sites. Ensure cleanliness standards are being consistently delivered on each site, in line with client expectations, through monthly meetings. Business Responsibilities Review weekly performance reports and take action where needed to improve performance in these areas. All sites to be aware of required headcount, and ensure that this is consistently reviewed in line with recruitment. Manage a team of professionals on a daily basis to meet or exceed company objectives. Ensure all HHK's, Deputies and supervisory teams are professionally trained to meet the requirements of their job. Communicate regularly with our clients. Maintain high staff satisfaction and manage staff turnover. Ensure all Service Level Agreements (SLA's) are being delivered. Demonstrate initiative by using a problem-solving approach to issues under your control. Address team concerns and provide direction whenever needed. Build strong working relationships and maintain effective communication with team members. Person specification Experience Experience working in a multi-site or Dual Housekeeper capacity. Experience in successfully leading a team. Skills and knowledge Effective written, verbal and presentation skills. A 'Can Do' attitude. Excellent customer relationship management skills. Demonstrated Hotelcare behaviours of professionalism and people skills. Excellent personal effectiveness and time management skills. Ability to prioritise and multi-task. Effective IT skills including Microsoft office. Self-motivated, self-aware and demonstrates personal accountability. Flexibility in approaching work situations and the ability to travel and stay away overnight from time to time and work weekends and evenings as the business demands. Ability to work confidentially and with integrity. Results focussed and analytical. Flexibility You may be required to work different and/or additional hours of work (from those to which you have been previously notified in respect of any period) and carry out the additional reasonable tasks to meet the needs of the Company and their clients.