About Ubeya Ubeya is a leading SaaS B2B platform in the workforce management sector, making large operations easy to manage. You can find Ubeya in top stadiums in the UK and Europe, like Wembley, Emirates, Johan Cruyff Arena, and Wimbledon Championship. Our workforce management platform helps hundreds of businesses and staffing agencies worldwide become more resilient and adaptive to change, resulting in growth, operational excellence, and happy workforces. The Role We are seeking a dynamic and experienced Senior Customer Success Manager to join our team. In this role, you will act as a trusted business advisor and strategic partner to our clients, helping them maximize value from Ubeya's solutions. You'll play a pivotal role in expanding client activity, driving commercial growth, and becoming their go-to resource for day-to-day operations and strategic needs. What You'll Do Act as a trusted partner to clients, understanding their business goals and aligning Ubeya's solutions to deliver measurable outcomes. Build and maintain trusted relationships with key stakeholders, positioning Ubeya as an essential part of their daily operations and decision making processes. Proactively identify and execute upsell and cross sell opportunities to drive account expansion and revenue growth. Plan, build and lead Executive Business Reviews (EBRs) to showcase value delivery, share success stories, and drive alignment on strategic priorities. Provide personalized training and support, ensuring clients maximize the platform's potential and stay up to date with new features. Monitor client satisfaction, address issues promptly, and ensure long term retention and success. Collaborate with Sales, Product, and Support teams to deliver seamless customer experiences and meet commercial objectives. Enterprise account experience is considered a strong advantage We're Looking For Proven track record of driving business outcomes, expanding client activity, and achieving commercial growth in a SaaS or B2B environment. 4+ years of experience in Customer Success Management or similar roles. Experience in HR tech or working with solutions for large scale environments (e.g., stadiums) is a strong advantage. Strong analytical and problem solving skills, with the ability to align technical solutions to business goals. Exceptional communication and relationship building skills, with advanced written and spoken English. Thrive in a fast paced, dynamic environment while managing multiple client relationships effectively. This Comes With Opportunity to work on innovative projects that impact hundreds of thousands of users daily. Collaborative and dynamic work environment. Professional growth and development opportunities. Competitive salary and benefits package.
Dec 13, 2025
Full time
About Ubeya Ubeya is a leading SaaS B2B platform in the workforce management sector, making large operations easy to manage. You can find Ubeya in top stadiums in the UK and Europe, like Wembley, Emirates, Johan Cruyff Arena, and Wimbledon Championship. Our workforce management platform helps hundreds of businesses and staffing agencies worldwide become more resilient and adaptive to change, resulting in growth, operational excellence, and happy workforces. The Role We are seeking a dynamic and experienced Senior Customer Success Manager to join our team. In this role, you will act as a trusted business advisor and strategic partner to our clients, helping them maximize value from Ubeya's solutions. You'll play a pivotal role in expanding client activity, driving commercial growth, and becoming their go-to resource for day-to-day operations and strategic needs. What You'll Do Act as a trusted partner to clients, understanding their business goals and aligning Ubeya's solutions to deliver measurable outcomes. Build and maintain trusted relationships with key stakeholders, positioning Ubeya as an essential part of their daily operations and decision making processes. Proactively identify and execute upsell and cross sell opportunities to drive account expansion and revenue growth. Plan, build and lead Executive Business Reviews (EBRs) to showcase value delivery, share success stories, and drive alignment on strategic priorities. Provide personalized training and support, ensuring clients maximize the platform's potential and stay up to date with new features. Monitor client satisfaction, address issues promptly, and ensure long term retention and success. Collaborate with Sales, Product, and Support teams to deliver seamless customer experiences and meet commercial objectives. Enterprise account experience is considered a strong advantage We're Looking For Proven track record of driving business outcomes, expanding client activity, and achieving commercial growth in a SaaS or B2B environment. 4+ years of experience in Customer Success Management or similar roles. Experience in HR tech or working with solutions for large scale environments (e.g., stadiums) is a strong advantage. Strong analytical and problem solving skills, with the ability to align technical solutions to business goals. Exceptional communication and relationship building skills, with advanced written and spoken English. Thrive in a fast paced, dynamic environment while managing multiple client relationships effectively. This Comes With Opportunity to work on innovative projects that impact hundreds of thousands of users daily. Collaborative and dynamic work environment. Professional growth and development opportunities. Competitive salary and benefits package.
About Ubeya Ubeya is a leading SaaS B2B2C platform in the workforce management sector, making large operations easy to manage. You can find Ubeya in top stadiums in the UK and Europe, like Wembley, Emirates, Johan Cruyff Arena, and Wimbledon Championship. Our workforce management platform helps hundreds of businesses and staffing agencies worldwide become more resilient and adaptive to change, resulting in growth, operational excellence, and happy workforces. The Role We're hiring Customer Support Specialists at part time of80% to join our team. You'll be the bridge between our innovative platform and our users, helping customers leverage Ubeya to its full potential while understanding their needs and challenges. Working Hours: 5 shifts per week - Monday to Thursday with 7-hour shifts between 12:00-00:00, plus alternating Fridays and Sundays with shifts from 12:00-19:00. Working in shifts provides flexibility: you'll have fixed days and hours for day or evening shifts, but not every day will be identical, allowing for some adaptability as needed. What You'll Do Provide technical support to customers, understanding their issues quickly and offering clear, actionable solutions. Conduct full product training sessions for small to medium-sized businesses worldwide. Collaborate with the Customer Success, Support and QA team to troubleshoot problems and report issues. Understand the customer's perspective, provide guidance, and help them optimize their use of Ubeya. Contribute to support documentation, FAQs, and training materials. Be a visible, approachable member of the Support team - helping customers directly and building strong relationships. We're Looking For Experience in training or teaching - Must. Excellent English communication skills (both written and verbal) and a customer-first mindset. Passion for technology and ability to quickly understand and explain software systems. Strong problem-solving skills and ability to deliver solutions clearly and effectively. Independent, self-motivated, and capable of working from home with trust Energetic, people-oriented, and ready to jump in and help wherever needed. No prior technical support experience is required, but you must be eager to learn, quick to understand challenges, and committed to providing excellent solutions
Dec 10, 2025
Full time
About Ubeya Ubeya is a leading SaaS B2B2C platform in the workforce management sector, making large operations easy to manage. You can find Ubeya in top stadiums in the UK and Europe, like Wembley, Emirates, Johan Cruyff Arena, and Wimbledon Championship. Our workforce management platform helps hundreds of businesses and staffing agencies worldwide become more resilient and adaptive to change, resulting in growth, operational excellence, and happy workforces. The Role We're hiring Customer Support Specialists at part time of80% to join our team. You'll be the bridge between our innovative platform and our users, helping customers leverage Ubeya to its full potential while understanding their needs and challenges. Working Hours: 5 shifts per week - Monday to Thursday with 7-hour shifts between 12:00-00:00, plus alternating Fridays and Sundays with shifts from 12:00-19:00. Working in shifts provides flexibility: you'll have fixed days and hours for day or evening shifts, but not every day will be identical, allowing for some adaptability as needed. What You'll Do Provide technical support to customers, understanding their issues quickly and offering clear, actionable solutions. Conduct full product training sessions for small to medium-sized businesses worldwide. Collaborate with the Customer Success, Support and QA team to troubleshoot problems and report issues. Understand the customer's perspective, provide guidance, and help them optimize their use of Ubeya. Contribute to support documentation, FAQs, and training materials. Be a visible, approachable member of the Support team - helping customers directly and building strong relationships. We're Looking For Experience in training or teaching - Must. Excellent English communication skills (both written and verbal) and a customer-first mindset. Passion for technology and ability to quickly understand and explain software systems. Strong problem-solving skills and ability to deliver solutions clearly and effectively. Independent, self-motivated, and capable of working from home with trust Energetic, people-oriented, and ready to jump in and help wherever needed. No prior technical support experience is required, but you must be eager to learn, quick to understand challenges, and committed to providing excellent solutions
A leading SaaS platform in the UK is looking for part-time Customer Support Specialists. You will provide technical assistance to users while facilitating product training sessions. Ideal candidates should possess experience in training, excellent communication skills, and a passion for technology. The role offers flexibility with varying shifts throughout the week. If you enjoy helping customers and have strong problem-solving abilities, this position may be for you.
Dec 10, 2025
Full time
A leading SaaS platform in the UK is looking for part-time Customer Support Specialists. You will provide technical assistance to users while facilitating product training sessions. Ideal candidates should possess experience in training, excellent communication skills, and a passion for technology. The role offers flexibility with varying shifts throughout the week. If you enjoy helping customers and have strong problem-solving abilities, this position may be for you.