Person Centred Software Ltd

We're looking for a Software Architect to lead the design and development of our flagship product, mCare - a critical platform in our mission to deliver scalable, secure and user-friendly healthcare solutions. This is your opportunity to influence architecture at a foundational level, collaborate across teams and deliver meaningful impact to real-world challenges. What You'll Do: Lead the architectural design and technical direction of the mCare product, aligning with business goals and long-term vision Create and maintain high-quality architectural documentation that sets the standard for engineering excellence Champion clean code, design patterns, testability, and maintainability across the codebase Develop full-stack C# solutions, including client and server-side components, within the .NET ecosystem Own and enhance the technical roadmap - contributing innovations that improve performance, scalability, and security Collaborate cross-functionally with the Product team to embed quality into every stage of development Provide hands-on mentorship and technical guidance to developers, fostering a culture of learning and innovation Drive process improvements and ensure best practices in Agile delivery, DevOps, and testing strategies Engage in architectural decisions for complex, distributed SaaS environments hosted on Azure, using Kubernetes, Event Grid and related services What You'll Bring: Extensive experience in software architecture, including leadership of enterprise-level SaaS solutions Deep proficiency in Microsoft .NET (C#), including modern versions such as .NET 9 Proven ability to write clean, scalable and testable code with a strong focus on unit testing and TDD/BDD practices Demonstrated success in producing robust design documentation and guiding teams through complex system designs Strong collaboration, delegation and communication skills - you can articulate technical decisions to technical and non-technical audiences alike Solid understanding of Azure services, including Kubernetes, Service Bus, Functions, SQL, and DevOps pipelines Experience developing Blazor-based UIs or working across modern frontend frameworks A proactive, self-directed approach with a passion for continuous improvement and staying ahead of the technology curve Experience with cross-platform mobile app frameworks such as MAUI or Xamarin would be an advantage Commercial experience in the healthcare domain and familiarity with compliance standards like ISO-27001, NHS DSPT/DTAC is a bonus What We Offer: A base salary of £75,000 - £85,000depending on experience Modern town centre offices in Guildford, with opportunityfor ad hoc home working Bonus scheme 25 days holiday Net zero pension scheme Additional perks including; cycle to work scheme, staff discounts portal and Employee Assistance Programme At Person Centred Software, we're leading the digital revolution in social care. Our technology is reshaping an industry that impacts millions-driving efficiency, improving outcomes, and setting new standards. Every day, your work will help modernise and future-proof social care. Tech That Transforms-automation, real-time data-our solutions are redefining how social care operates Join the Market Leader- Trusted by thousands, we set the benchmark for digital transformation in social care Drive Meaningful Innovation- Work at the forefront of a sector ready for change, where your skills fuel real-world impact Challenge Yourself, Make a Difference- If you love tech and solving big challenges, we want to hear from you Work with the Best- Join a team of top-tier professionals passionate about using technology to drive change

We're looking for an experienced and inspiring Customer Support Team Leader to join our team on a maternity cover contract. In this role, you'll lead and support our team of Customer Support Advisors and Specialists, helping them deliver outstanding experiences for our customers. You'll play a vital role in coaching the team, optimizing support processes, and ensuring service excellence across every interaction. If you're passionate about people, thrive in a fast-paced environment, and know what great customer support looks like, we'd love to hear from you. What You'll Do: Lead and inspire a team of Customer Support Advisors and Specialists to deliver empathetic, solution-focused support Mentor team members, building their skills in communication, problem-solving, and service delivery Foster a growth mindset and culture of continuous learning and improvement Organize team schedules and tasks to ensure optimal staffing and excellent customer service Monitor quality of service through reviews and performance metrics (CSAT, first-time fix, response times, etc.) Manage escalations, resolving complex queries with care and urgency Champion the voice of the customer internally-identify trends and collaborate across teams to improve service Refine processes and troubleshooting procedures to enhance efficiency and satisfaction Support the Head of Customer Support with strategy and service development What You'll Bring: Proven experience in customer support, with leadership or supervisory experience A passion for delivering person-centered service and exceptional customer experiences Analytical mindset, able to interpret data and turn insights into action Strong leadership, communication, and interpersonal skills Calm under pressure with conflict resolution and decision-making skills Experience with APIs, integrations, cloud solutions, and support tools (e.g., Zendesk, Intercom, Freshdesk) Solid understanding of CRM and support ticketing systems Excellent problem-solving skills and attention to detail What We Offer: A salary of £35,000 - £40,000 plus bonus depending on experience Modern offices in Guildford with optional ad hoc home working 25 days holiday Net zero pension scheme Additional perks: cycle to work scheme, staff discounts, Employee Assistance Programme At Person Centred Software, we're leading the digital revolution in social care. Our technology is reshaping an industry that impacts millions-driving efficiency, improving outcomes, and setting new standards. Every day, your work will help modernise and future-proof social care. Tech That Transforms-automation, real-time data-our solutions are redefining how social care operates Join the Market Leader-trusted by thousands, setting the benchmark for digital transformation in social care Drive Meaningful Innovation-work at the forefront of a sector ready for change, where your skills make a real-world impact Challenge Yourself, Make a Difference-if you love tech and solving big challenges, we want to hear from you Work with the Best-join a team of top-tier professionals passionate about using technology to drive change

Are you a driven, self-motivated sales professional ready to make an impact? Join us in transforming health and social care with our innovative connected care platform. As a Business Development Manager, you'll take ownership of a defined territory, driving revenue growth, building relationships, and delivering tailored solutions to organisations in the sector. This is your chance to make a real difference in a dynamic, fast-paced environment. This role is based remotely and is responsible for customers in London. Therefore the successful candidate should be based in this region. What You'll Do: Develop and implement a strategic sales plan to exceed revenue targets in your region Identify and engage prospective clients across the health and social care sector, including private healthcare providers, care homes, and local authorities Manage the entire sales cycle from prospecting and pitching to negotiating and closing deals Promote our connected care platform, demonstrating how it enhances care outcomes and streamlines operations Build and maintain strong, long-term client relationships, acting as their key point of contact Conduct market research to stay informed about industry trends, competitor activity, and emerging opportunities Collaborate with internal teams, including marketing and product development, to deliver exceptional customer experiences Maintain accurate records of sales activity and provide regular forecasts to management What You'll Bring: Proven Sales Expertise: A track record of exceeding sales targets, particularly in SaaS or technical solution sales Relationship Building: Exceptional ability to establish trust and rapport with clients at all levels Self-Motivation: A goal-oriented mindset and the drive to work independently in a field-based role Communication Skills: Persuasive pitching, active listening, and excellent presentation abilities Adaptability: A solution-focused approach to meeting client needs in a fast-changing environment Tech Proficiency: Experience using CRM tools like HubSpot and leveraging digital channels for lead generation Willingness to Travel: Flexibility to travel within your territory, with a valid driver's license Industry Knowledge: Familiarity with the health and social care sector and its unique challenges is desirable What We Offer: We are a Great Place to Work! Person Centred Software Great Place to Work UK The global authority on workplace culture. The opportunity to work for a company that is leading digital transformation across the social care and health care sector A base salary of up to £55,000 and uncapped commission 25 days holiday Net zero pension scheme Regular company meetings Additional perks including cycle to work scheme, staff discounts portal, and Employee Assistance Programme