Job Description: # Product Owner - Uniware UKUniware Systems Limited is a division of Vesta Software Group (an operating group of Constellation Software Inc.) and is a UK market leader established in 1993, providing EPoS and Payment solutions. This includes cashless catering via Upay.co.uk, customer present and online payment solutions. Clients include Motorway Services, Universities (including many Colleges from the University of Oxford and University of Cambridge, and King's and Imperial Colleges London), Financial Service Companies and Banks, Law firms and many other Blue-Chip businesses across the UK. Uniware Systems works with all business types in the catering and retail sectors, and services clients through re-sellers in Ireland & Malaysia.We continuously challenge our software development team to extend and enhance an extensive portfolio of desktop and web-based products in an exciting and rewarding environment.The PositionWorking as part of a technical creative team you will be reporting to the Technical Director, this pivotal role will ensure the delivery of high quality software solutions that meet the expectations of customers and enable the business to achieve its growth demands. Whilst a knowledge of the software development process is useful, this role primarily requires the ability to understand customers business requirements and business context. Over time you will need to develop a good understanding of the software functionality allowing you to recommend solutions either through adaptation of existing software functions or the development of new features and modules.Job Purpose Ensure the delivery of high quality software solutions that meets customer expectations and enables the business to achieve its growth demands. Manage all aspects of the prioritisation and design of allocated products to ensure development efforts meet the commercial demands of the business. Coordinate the release of allocated products through a robust quality and learning program including internal testing, documentation, training, installation, customer testing and release to market through the appropriate service and sales teams.In addition to creative flair, this post requires you to have solid communication and articulation skills as well as the ability to multi-task. You should be comfortable meeting with customers and making presentations of software functionality.Job Responsibilities Provide the link between all internal and external customers, including any third party regarding business requirements and software functionality, throughout the release lifecycle, from inception to General Release. Gather and prioritise requirements from all stakeholders including customers and internal teams. Determine and assess feasibility and risk of requirements. Translate requirements into appropriate documentation and communications that can be shared across the business and with customers throughout the product lifecycle. This may be written specifications or more usually by creating a series of development requests using Atlassian Jira. Analyse and document system functional processes as part of any projects or change requests. • Facilitate workshops, interviews and product walkthroughs with customers, prospects and stakeholders. Ensure that the release meets deadlines and requirements. Be an expert with respect to the competition. Attend development planning and review meetings as needed, either on-site or web based as appropriate. Manage and support Early Adopter customers, all stakeholders and third party partners regarding business requirements and software functionality. Undertake functional quality assurance on products. Handle customer and staff enquiries, e.g. escalated Helpdesk Cases, and ensure software fault resolution is factored into work prioritisation for Sprint Planning Support the management of items in the development queue on internal systems. Assist with the installation of Uniware's products into the customers test environments for testing. Produce documentation that supports the installation, training and support of Uniware products and 3rd party software. Contribute to the Helpdesk Knowledgebase for new and existing software features Ensure sales and marketing teams have collateral for a successful product launch. Contribute to maintaining Uniware's ISO standards through documenting procedures and participating in ISO audits, providing auditors with evidence procedures are adhered toJob Qualifications Experience in a similar product design role, preferably in an agile working methodology, is desirable The role requires a high intelligence level, you would need to demonstrate this with a good record of educational achievement. Educated to degree level or equivalent qualification in Computer Science or Graphic Design, or similar subject area is desirable. High level of accuracy and fluency in written and spoken English as there is a great deal of communication in the role. Certified Scrum Product Owner is useful but not mandatory. The opportunity to attain this qualification will be provided if the successful candidate does not hold this.Knowledge and skills Be able to build relationships and work effectively with others at all levels across the business in person, by phone and on email, including proven experience interacting directly with end users. Experience of working in a software development environment. Any experience of software design e.g. UX/UI is desirable Proven ability to multi task, and manage conflicting priorities in a pressurised environment. Demonstrable evidence of analysing and documenting complex business processes. Be results orientated with excellent communication and interpersonal skills. Proficiency in Microsoft Products, Word, Powerpoint, Excel is essentialPerson Characteristics The successful candidate will be quality conscious in all aspects of their work. The individual should be a 'finisher' and have the drive to push projects and work through to completion. To be a detail person - notice faults quickly. The individual should be commercially aware and to be able to make development decisions based on commercial viability and risk. The individual must be able to work and thrive in a high pressure environment working with diverse individuals and opinions. The successful candidate will be self-motivated and need minimal guidance on a given task. The successful candidate must have an organised approach to work and have good time management skills. The individual must be able to take both praise and criticism and to react positively to differing opinions or suggestions. The individual should be confident and able to form good relationships with the various internal and external stakeholders in software development Business Unit: Scheduled Weekly Hours: 37.5 Number of Openings Available: 0 Worker Type: Regular# Career Site: More About Jonas Software: Jonas Software is the leading provider of enterprise management software solutions to the Country and Golf Clubs, Foodservice, Construction, Fitness & Sports, Attractions, Salon & Spa, Education, Radiology/Laboratory Information Systems, and Product Licensing industries. Within these vertical markets, Jonas is made up of over 65 distinct brands, which are respected and leaders within their own domain.Jonas' vision is to be the branded global leader across the aforementioned vertical markets and to be recognized by customers and respective industry stakeholders as the trusted provider of 'Software for Life' and as an ambassador for technology, product innovation, quality, and customer service.Jonas Software is the valued technology partner of over 60,000 customers worldwide in more than 30 countries. Jonas employs over 2,000 skilled individuals consisting of a cross-section
Jan 01, 2026
Full time
Job Description: # Product Owner - Uniware UKUniware Systems Limited is a division of Vesta Software Group (an operating group of Constellation Software Inc.) and is a UK market leader established in 1993, providing EPoS and Payment solutions. This includes cashless catering via Upay.co.uk, customer present and online payment solutions. Clients include Motorway Services, Universities (including many Colleges from the University of Oxford and University of Cambridge, and King's and Imperial Colleges London), Financial Service Companies and Banks, Law firms and many other Blue-Chip businesses across the UK. Uniware Systems works with all business types in the catering and retail sectors, and services clients through re-sellers in Ireland & Malaysia.We continuously challenge our software development team to extend and enhance an extensive portfolio of desktop and web-based products in an exciting and rewarding environment.The PositionWorking as part of a technical creative team you will be reporting to the Technical Director, this pivotal role will ensure the delivery of high quality software solutions that meet the expectations of customers and enable the business to achieve its growth demands. Whilst a knowledge of the software development process is useful, this role primarily requires the ability to understand customers business requirements and business context. Over time you will need to develop a good understanding of the software functionality allowing you to recommend solutions either through adaptation of existing software functions or the development of new features and modules.Job Purpose Ensure the delivery of high quality software solutions that meets customer expectations and enables the business to achieve its growth demands. Manage all aspects of the prioritisation and design of allocated products to ensure development efforts meet the commercial demands of the business. Coordinate the release of allocated products through a robust quality and learning program including internal testing, documentation, training, installation, customer testing and release to market through the appropriate service and sales teams.In addition to creative flair, this post requires you to have solid communication and articulation skills as well as the ability to multi-task. You should be comfortable meeting with customers and making presentations of software functionality.Job Responsibilities Provide the link between all internal and external customers, including any third party regarding business requirements and software functionality, throughout the release lifecycle, from inception to General Release. Gather and prioritise requirements from all stakeholders including customers and internal teams. Determine and assess feasibility and risk of requirements. Translate requirements into appropriate documentation and communications that can be shared across the business and with customers throughout the product lifecycle. This may be written specifications or more usually by creating a series of development requests using Atlassian Jira. Analyse and document system functional processes as part of any projects or change requests. • Facilitate workshops, interviews and product walkthroughs with customers, prospects and stakeholders. Ensure that the release meets deadlines and requirements. Be an expert with respect to the competition. Attend development planning and review meetings as needed, either on-site or web based as appropriate. Manage and support Early Adopter customers, all stakeholders and third party partners regarding business requirements and software functionality. Undertake functional quality assurance on products. Handle customer and staff enquiries, e.g. escalated Helpdesk Cases, and ensure software fault resolution is factored into work prioritisation for Sprint Planning Support the management of items in the development queue on internal systems. Assist with the installation of Uniware's products into the customers test environments for testing. Produce documentation that supports the installation, training and support of Uniware products and 3rd party software. Contribute to the Helpdesk Knowledgebase for new and existing software features Ensure sales and marketing teams have collateral for a successful product launch. Contribute to maintaining Uniware's ISO standards through documenting procedures and participating in ISO audits, providing auditors with evidence procedures are adhered toJob Qualifications Experience in a similar product design role, preferably in an agile working methodology, is desirable The role requires a high intelligence level, you would need to demonstrate this with a good record of educational achievement. Educated to degree level or equivalent qualification in Computer Science or Graphic Design, or similar subject area is desirable. High level of accuracy and fluency in written and spoken English as there is a great deal of communication in the role. Certified Scrum Product Owner is useful but not mandatory. The opportunity to attain this qualification will be provided if the successful candidate does not hold this.Knowledge and skills Be able to build relationships and work effectively with others at all levels across the business in person, by phone and on email, including proven experience interacting directly with end users. Experience of working in a software development environment. Any experience of software design e.g. UX/UI is desirable Proven ability to multi task, and manage conflicting priorities in a pressurised environment. Demonstrable evidence of analysing and documenting complex business processes. Be results orientated with excellent communication and interpersonal skills. Proficiency in Microsoft Products, Word, Powerpoint, Excel is essentialPerson Characteristics The successful candidate will be quality conscious in all aspects of their work. The individual should be a 'finisher' and have the drive to push projects and work through to completion. To be a detail person - notice faults quickly. The individual should be commercially aware and to be able to make development decisions based on commercial viability and risk. The individual must be able to work and thrive in a high pressure environment working with diverse individuals and opinions. The successful candidate will be self-motivated and need minimal guidance on a given task. The successful candidate must have an organised approach to work and have good time management skills. The individual must be able to take both praise and criticism and to react positively to differing opinions or suggestions. The individual should be confident and able to form good relationships with the various internal and external stakeholders in software development Business Unit: Scheduled Weekly Hours: 37.5 Number of Openings Available: 0 Worker Type: Regular# Career Site: More About Jonas Software: Jonas Software is the leading provider of enterprise management software solutions to the Country and Golf Clubs, Foodservice, Construction, Fitness & Sports, Attractions, Salon & Spa, Education, Radiology/Laboratory Information Systems, and Product Licensing industries. Within these vertical markets, Jonas is made up of over 65 distinct brands, which are respected and leaders within their own domain.Jonas' vision is to be the branded global leader across the aforementioned vertical markets and to be recognized by customers and respective industry stakeholders as the trusted provider of 'Software for Life' and as an ambassador for technology, product innovation, quality, and customer service.Jonas Software is the valued technology partner of over 60,000 customers worldwide in more than 30 countries. Jonas employs over 2,000 skilled individuals consisting of a cross-section
A leading software solutions provider is seeking a Product Owner to ensure the delivery of high-quality software solutions and manage product lifecycle from development to release. The role requires strong communication skills, experience with agile methodologies, and the ability to gather and prioritise customer requirements. Interested candidates should have a degree in Computer Science or a similar field and proficiency in tools like Atlassian Jira and Microsoft Office.
Jan 01, 2026
Full time
A leading software solutions provider is seeking a Product Owner to ensure the delivery of high-quality software solutions and manage product lifecycle from development to release. The role requires strong communication skills, experience with agile methodologies, and the ability to gather and prioritise customer requirements. Interested candidates should have a degree in Computer Science or a similar field and proficiency in tools like Atlassian Jira and Microsoft Office.
Business Development Manager (CRBC UK) page is loaded Business Development Manager (CRBC UK)locations: Remote - UK Vestatime type: Full timeposted on: Posted 30+ Days Agojob requisition id: R46895 Job Description: # Business Development Manager - CRB Cunninghams UKCRB Cunninghams is the only UK provider with their own identity management, cashless catering, and online payment solutions, supported by a national service and support team. Our education solutions are used in over 3,000 schools across the UK to help them run efficient and effective meal and nutritional programs as well as providing a cashless solution to aid in the payment of those items, to help reduce the use of cash and the issues associated with it.Our mission is to help our schools throughout the UK become cashless and benefit from the numerous effects this brings, such as reduced debt, food waste reduction and free school meal anonymity to name just a few. POSITION:The Business Development Manager is responsible for selling our Software, Hardware and Services, and reports to the Commercial Director. It will be the Business Development Manager's role to ensure that all agreed sales targets are met, or exceeded, in their allocated region. The Business Development Manager is responsible for fostering and developing strong relationships with prospect customers with the key aim of maximising New Name Business Sales. The Business Development Manager will be focused on providing a consultative sales approach and developing a pipeline of new business opportunities from both provided and sourced leads. The Business Development Manager will liaise with internal teams (including Marketing, Support, Sales and R&D) to improve the sales and onboarding process. JOB RESPONSIBILITIES: Maintain an in-depth knowledge of the Company's product portfolio and awareness of competitor products and services Meet / exceed sales targets focused on new business opportunities within designated regions from both provided and sourced leads Maintaining an awareness of industry trends and updating team and management accordingly Adhere to the company sales guidelines and standard operating procedures (SOPs). This includes maintaining and developing the Company's CRM database in accordance with company standards and developing accurate, high quality and professional sales documentation and correspondence templates Assist with devising and implementing lead generation activities, while liaising with wider team and marketing as and when required Qualify, develop and manage a lead through to sales conversion, whether sourced or provided Respond to and follow up all sales enquiries using appropriate methods as per the SOP Develop and maintain a sales pipeline of sufficient size to achieve agreed sales targets Ensure all monthly sales targets (KPIs) set by management and agreed on in advance are met or exceeded Identifying the needs and wants of a potential customer via a consultative sales approach Presenting the Company solution without misrepresentation Demonstrating software solutions and associated products in person or over an Internet video call Handling objections from potential sales opportunities Preparing and presenting quotations/proposals to sales opportunities Preparation of bids/tenders Negotiating and closing sales Fulfilling reporting requirements to the Commercial Director according to the deadlines set for the Department Maximise profit on all potential sales opportunities Attend training to develop relevant knowledge, techniques and skills Establish and maintain strategic relationships, alliances and networks within industry (or any other vertical market) as well as with other key stakeholders to generate sales leads Attend industry trade shows as directed by the management team from time to time Participate in team meetings Perform any other duties related to the promotion, sales and delivery of the products, or related third party products, as directed by the management team from time to time. JOB QUALIFICATIONS: Experience selling software solutions within Public Sector & Education Hold a degree or relevant qualification is desirable Proven record in selling business application software Relevant professional sales training and experience A good degree of computer literacy and technical competency. Your personal characteristics will include: High degree of self-motivation Energy and enthusiasm Honesty and integrity Strong customer service mindset Goal orientation Professionalism and persistence with ability to overcome obstacles and setbacks Strong negotiation skills and ability to close sales Excellent written, verbal and presentation communications skills The ability to build and foster business relationships Good understanding of technology and how it is applied in business Demonstrable evidence of organising customer accounts and projection implementation. Business Unit: CRB Cunninghams Scheduled Weekly Hours: 37.5 Number of Openings Available: 1 Worker Type: Regular# Career Site: More About Jonas Software: Jonas Software is the leading provider of enterprise management software solutions to the Country and Golf Clubs, Foodservice, Construction, Fitness & Sports, Attractions, Salon & Spa, Education, Radiology/Laboratory Information Systems, and Product Licensing industries. Within these vertical markets, Jonas is made up of over 65 distinct brands, which are respected and leaders within their own domain.Jonas' vision is to be the branded global leader across the aforementioned vertical markets and to be recognized by customers and respective industry stakeholders as the trusted provider of 'Software for Life' and as an ambassador for technology, product innovation, quality, and customer service.Jonas Software is the valued technology partner of over 60,000 customers worldwide in more than 30 countries. Jonas employs over 2,000 skilled individuals consisting of a cross-section of industry experts and technology professionals. Jonas is headquartered in Canada and also operates offices throughout North America, the United Kingdom, Europe, Australia New Zealand and Africa. Jonas is a 100% owned subsidiary of Constellation Software Inc., headquartered in Toronto and traded on the S&P/TSX 60.
Jan 01, 2026
Full time
Business Development Manager (CRBC UK) page is loaded Business Development Manager (CRBC UK)locations: Remote - UK Vestatime type: Full timeposted on: Posted 30+ Days Agojob requisition id: R46895 Job Description: # Business Development Manager - CRB Cunninghams UKCRB Cunninghams is the only UK provider with their own identity management, cashless catering, and online payment solutions, supported by a national service and support team. Our education solutions are used in over 3,000 schools across the UK to help them run efficient and effective meal and nutritional programs as well as providing a cashless solution to aid in the payment of those items, to help reduce the use of cash and the issues associated with it.Our mission is to help our schools throughout the UK become cashless and benefit from the numerous effects this brings, such as reduced debt, food waste reduction and free school meal anonymity to name just a few. POSITION:The Business Development Manager is responsible for selling our Software, Hardware and Services, and reports to the Commercial Director. It will be the Business Development Manager's role to ensure that all agreed sales targets are met, or exceeded, in their allocated region. The Business Development Manager is responsible for fostering and developing strong relationships with prospect customers with the key aim of maximising New Name Business Sales. The Business Development Manager will be focused on providing a consultative sales approach and developing a pipeline of new business opportunities from both provided and sourced leads. The Business Development Manager will liaise with internal teams (including Marketing, Support, Sales and R&D) to improve the sales and onboarding process. JOB RESPONSIBILITIES: Maintain an in-depth knowledge of the Company's product portfolio and awareness of competitor products and services Meet / exceed sales targets focused on new business opportunities within designated regions from both provided and sourced leads Maintaining an awareness of industry trends and updating team and management accordingly Adhere to the company sales guidelines and standard operating procedures (SOPs). This includes maintaining and developing the Company's CRM database in accordance with company standards and developing accurate, high quality and professional sales documentation and correspondence templates Assist with devising and implementing lead generation activities, while liaising with wider team and marketing as and when required Qualify, develop and manage a lead through to sales conversion, whether sourced or provided Respond to and follow up all sales enquiries using appropriate methods as per the SOP Develop and maintain a sales pipeline of sufficient size to achieve agreed sales targets Ensure all monthly sales targets (KPIs) set by management and agreed on in advance are met or exceeded Identifying the needs and wants of a potential customer via a consultative sales approach Presenting the Company solution without misrepresentation Demonstrating software solutions and associated products in person or over an Internet video call Handling objections from potential sales opportunities Preparing and presenting quotations/proposals to sales opportunities Preparation of bids/tenders Negotiating and closing sales Fulfilling reporting requirements to the Commercial Director according to the deadlines set for the Department Maximise profit on all potential sales opportunities Attend training to develop relevant knowledge, techniques and skills Establish and maintain strategic relationships, alliances and networks within industry (or any other vertical market) as well as with other key stakeholders to generate sales leads Attend industry trade shows as directed by the management team from time to time Participate in team meetings Perform any other duties related to the promotion, sales and delivery of the products, or related third party products, as directed by the management team from time to time. JOB QUALIFICATIONS: Experience selling software solutions within Public Sector & Education Hold a degree or relevant qualification is desirable Proven record in selling business application software Relevant professional sales training and experience A good degree of computer literacy and technical competency. Your personal characteristics will include: High degree of self-motivation Energy and enthusiasm Honesty and integrity Strong customer service mindset Goal orientation Professionalism and persistence with ability to overcome obstacles and setbacks Strong negotiation skills and ability to close sales Excellent written, verbal and presentation communications skills The ability to build and foster business relationships Good understanding of technology and how it is applied in business Demonstrable evidence of organising customer accounts and projection implementation. Business Unit: CRB Cunninghams Scheduled Weekly Hours: 37.5 Number of Openings Available: 1 Worker Type: Regular# Career Site: More About Jonas Software: Jonas Software is the leading provider of enterprise management software solutions to the Country and Golf Clubs, Foodservice, Construction, Fitness & Sports, Attractions, Salon & Spa, Education, Radiology/Laboratory Information Systems, and Product Licensing industries. Within these vertical markets, Jonas is made up of over 65 distinct brands, which are respected and leaders within their own domain.Jonas' vision is to be the branded global leader across the aforementioned vertical markets and to be recognized by customers and respective industry stakeholders as the trusted provider of 'Software for Life' and as an ambassador for technology, product innovation, quality, and customer service.Jonas Software is the valued technology partner of over 60,000 customers worldwide in more than 30 countries. Jonas employs over 2,000 skilled individuals consisting of a cross-section of industry experts and technology professionals. Jonas is headquartered in Canada and also operates offices throughout North America, the United Kingdom, Europe, Australia New Zealand and Africa. Jonas is a 100% owned subsidiary of Constellation Software Inc., headquartered in Toronto and traded on the S&P/TSX 60.
Customer Success Manager page is loaded Customer Success Managerlocations: Wallingford - Oxfordshire - UK: Remote - UK Vestatime type: Full timeposted on: Posted 6 Days Agojob requisition id: R47618 Job Description: # Customer Success Manager Company OverviewJonas Event Technology (JET) is a leading provider of event registration software and services, supporting trade exhibitions, consumer shows, and conferences with innovative technology and exceptional customer service. Our mission is to deliver seamless event experiences through powerful SaaS solutions and a client-first approach. Position SummaryThe Customer Success Manager (CSM) is responsible for delivering an outstanding customer experience across all stages of the customer lifecycle. This role focuses on retention, satisfaction, and growth within our client base, ensuring customers achieve maximum value from JET's products and services.Incorporating elements of operational leadership, the CSM will drive continuous improvement across people, processes, and systems - aligning customer success initiatives with broader business goals and performance metrics. Key Responsibilities Customer Success Leadership Take the lead on the Customer Success approach to deliver world-class support and account management. Foster a customer-first culture focused on proactive engagement, satisfaction, and long-term retention. Act as an escalation point for complex client issues, ensuring swift and effective resolution. Maintain oversight of all customer success activities to guarantee service quality and consistency. Implement structured feedback loops between customers, product, sales, and operational teams to improve the customer journey. Operational Management & Reporting Develop and execute the annual customer success plan, aligned with JET's strategic and financial objectives. Track key performance indicators (KPIs) for customer satisfaction (NPS), retention, and expansion revenue. Provide regular departmental reporting to the Operations Director and Senior Leadership Team (SLT), analysing trends and recommending improvement initiatives. Work closely with the Operations Director and SLT to align customer success strategy with operational delivery. Customer Retention & Growth Identify expansion and cross-sell opportunities within existing accounts, supporting commercial growth. Collaborate with the Sales and Product teams to support pre-sales engagements, renewals, and onboarding. Drive initiatives that increase adoption, usage, and advocacy of JET's software products. Ensure CRM data integrity, with accurate account and contact management for all customers. Process Improvement & Best Practice Analyse current processes, identify inefficiencies, and implement improvements to increase scalability and customer value. Develop and maintain internal and client-facing documentation to ensure consistency and knowledge sharing. Introduce and refine SaaS success metrics and processes that promote operational excellence. Apply insights from industry benchmarking to continuously evolve JET's customer success model. Qualifications and Experience Proven experience in Customer Success, Account Management, or Operations within a SaaS or technology environment. Strong people management skills, with experience working across cross-functional teams. Demonstrated success in improving customer satisfaction, retention, and revenue growth. Excellent understanding of SaaS customer lifecycle management and success metrics. Experience in the events industry is highly desirable but not essential. Confident in data analysis, performance measurement, and reporting to senior stakeholders. Skilled in CRM systems, Microsoft Office (especially Excel), and communication and AI tools. Personal Characteristics A proactive, results-driven leader with a passion for customer success. Logical, analytical, and highly organised, with an eye for detail. Exceptional communicator, able to influence and collaborate across teams. Resilient under pressure with the ability to balance multiple priorities. Positive, team-oriented mindset with a willingness to challenge conventional thinking. Self-motivated, adaptable, and committed to ongoing professional growth. Business Unit: Showdata Scheduled Weekly Hours: 37.5 Number of Openings Available: 1 Worker Type: Regular# Career Site: More About Jonas Software: Jonas Software is the leading provider of enterprise management software solutions to the Country and Golf Clubs, Foodservice, Construction, Fitness & Sports, Attractions, Salon & Spa, Education, Radiology/Laboratory Information Systems, and Product Licensing industries. Within these vertical markets, Jonas is made up of over 65 distinct brands, which are respected and leaders within their own domain.Jonas' vision is to be the branded global leader across the aforementioned vertical markets and to be recognized by customers and respective industry stakeholders as the trusted provider of 'Software for Life' and as an ambassador for technology, product innovation, quality, and customer service.Jonas Software is the valued technology partner of over 60,000 customers worldwide in more than 30 countries. Jonas employs over 2,000 skilled individuals consisting of a cross-section of industry experts and technology professionals. Jonas is headquartered in Canada and also operates offices throughout North America, the United Kingdom, Europe, Australia New Zealand and Africa. Jonas is a 100% owned subsidiary of Constellation Software Inc., headquartered in Toronto and traded on the S&P/TSX 60.locations: Remote - UK Vestatime type: Full timeposted on: Posted 17 Days Ago
Jan 01, 2026
Full time
Customer Success Manager page is loaded Customer Success Managerlocations: Wallingford - Oxfordshire - UK: Remote - UK Vestatime type: Full timeposted on: Posted 6 Days Agojob requisition id: R47618 Job Description: # Customer Success Manager Company OverviewJonas Event Technology (JET) is a leading provider of event registration software and services, supporting trade exhibitions, consumer shows, and conferences with innovative technology and exceptional customer service. Our mission is to deliver seamless event experiences through powerful SaaS solutions and a client-first approach. Position SummaryThe Customer Success Manager (CSM) is responsible for delivering an outstanding customer experience across all stages of the customer lifecycle. This role focuses on retention, satisfaction, and growth within our client base, ensuring customers achieve maximum value from JET's products and services.Incorporating elements of operational leadership, the CSM will drive continuous improvement across people, processes, and systems - aligning customer success initiatives with broader business goals and performance metrics. Key Responsibilities Customer Success Leadership Take the lead on the Customer Success approach to deliver world-class support and account management. Foster a customer-first culture focused on proactive engagement, satisfaction, and long-term retention. Act as an escalation point for complex client issues, ensuring swift and effective resolution. Maintain oversight of all customer success activities to guarantee service quality and consistency. Implement structured feedback loops between customers, product, sales, and operational teams to improve the customer journey. Operational Management & Reporting Develop and execute the annual customer success plan, aligned with JET's strategic and financial objectives. Track key performance indicators (KPIs) for customer satisfaction (NPS), retention, and expansion revenue. Provide regular departmental reporting to the Operations Director and Senior Leadership Team (SLT), analysing trends and recommending improvement initiatives. Work closely with the Operations Director and SLT to align customer success strategy with operational delivery. Customer Retention & Growth Identify expansion and cross-sell opportunities within existing accounts, supporting commercial growth. Collaborate with the Sales and Product teams to support pre-sales engagements, renewals, and onboarding. Drive initiatives that increase adoption, usage, and advocacy of JET's software products. Ensure CRM data integrity, with accurate account and contact management for all customers. Process Improvement & Best Practice Analyse current processes, identify inefficiencies, and implement improvements to increase scalability and customer value. Develop and maintain internal and client-facing documentation to ensure consistency and knowledge sharing. Introduce and refine SaaS success metrics and processes that promote operational excellence. Apply insights from industry benchmarking to continuously evolve JET's customer success model. Qualifications and Experience Proven experience in Customer Success, Account Management, or Operations within a SaaS or technology environment. Strong people management skills, with experience working across cross-functional teams. Demonstrated success in improving customer satisfaction, retention, and revenue growth. Excellent understanding of SaaS customer lifecycle management and success metrics. Experience in the events industry is highly desirable but not essential. Confident in data analysis, performance measurement, and reporting to senior stakeholders. Skilled in CRM systems, Microsoft Office (especially Excel), and communication and AI tools. Personal Characteristics A proactive, results-driven leader with a passion for customer success. Logical, analytical, and highly organised, with an eye for detail. Exceptional communicator, able to influence and collaborate across teams. Resilient under pressure with the ability to balance multiple priorities. Positive, team-oriented mindset with a willingness to challenge conventional thinking. Self-motivated, adaptable, and committed to ongoing professional growth. Business Unit: Showdata Scheduled Weekly Hours: 37.5 Number of Openings Available: 1 Worker Type: Regular# Career Site: More About Jonas Software: Jonas Software is the leading provider of enterprise management software solutions to the Country and Golf Clubs, Foodservice, Construction, Fitness & Sports, Attractions, Salon & Spa, Education, Radiology/Laboratory Information Systems, and Product Licensing industries. Within these vertical markets, Jonas is made up of over 65 distinct brands, which are respected and leaders within their own domain.Jonas' vision is to be the branded global leader across the aforementioned vertical markets and to be recognized by customers and respective industry stakeholders as the trusted provider of 'Software for Life' and as an ambassador for technology, product innovation, quality, and customer service.Jonas Software is the valued technology partner of over 60,000 customers worldwide in more than 30 countries. Jonas employs over 2,000 skilled individuals consisting of a cross-section of industry experts and technology professionals. Jonas is headquartered in Canada and also operates offices throughout North America, the United Kingdom, Europe, Australia New Zealand and Africa. Jonas is a 100% owned subsidiary of Constellation Software Inc., headquartered in Toronto and traded on the S&P/TSX 60.locations: Remote - UK Vestatime type: Full timeposted on: Posted 17 Days Ago