Expect the unexpected Curious, engaging, witty and effortlessly intuitive: we are a new generation of lifestyle hotel delivering the unexpected in the heart of Mayfair. A stylish, imaginative home for the modern traveller, we redefine what it means to be a London hotel. A place where city meets country, where past meets present, and where you'll find luxury and character in equal measure. Located on Half Moon Street alongside Piccadilly, The Mayfair Townhouse hosts 172 rooms & suites, The Dandy Bar, private gym and versatile event spaces. What's in it for you as Reservations Supervisor: Up to £38,500 including Tronc Cashback healthcare cover scheme Employee Assistance Programme access Career development with recognised training providers Generous friends and family rate across Iconic Luxury Hotels / L&R Hotels 25% discount on all food and beverage across Iconic Luxury Hotels Team breakfast available as well as meals on duty Employee recognition awards throughout the year Wellbeing and engagement calendar of events Cycle to work scheme and safe bike store Season ticket loan support Refer a friend incentive Team social events Seasonal gifts Reservations Supervisor - About You Previous experience working within hotel reservations department Opera Cloud knowledge would be an advantage Be able to remain calm under pressure in order to deliver the best guest experience A natural ability to sell our products and services, as well as a keen eye for detail Strong organisational skills and ability to prioritise tasks Confidence in your written and spoken English language to ensure our guests are dealt with in a polite and professional manner at all times The key aim of the Reservations Supervisor role is to maximise the revenue and profitability of the room sales for The Mayfair Townhouse through high standards and product knowledge Responsibilities of the Reservations Supervisor Liaise with the Central Reservations team daily for guest requests and correspondence checks Ensure accurate reservation entered checks by reviewing Suite, high rate, long stay and multiple room reservations Work closely with the onsite Sales Manager sharing potential leads & repeat guest details whilst being the point of contact for VIP bookings from the L+R Commercial team Promote a proactive overbooking culture to maximise hotel occupancy & limit 'no show' reservations by ensuring all reservations have valid credit cards in advance Attend the daily briefing providing updates on revenue targets, room availability, VIP arrivals etc. to the operational departments To be the onsite point of contact for group bookings ensuring accurate rooming lists, rates & billing throughout the stay Ensure any outstanding group balance is shared with the organiser on the day of departure for prompt payment Deal with VIP bookings from the GM, ILH or ownership and liaise with Hotel/Duty Managers to ensure all teams are aware Attend weekly operations meetings ensuring the operational team have all the relevant information for VIP guests to deliver a wonderful experience We are looking for passionate people people to join our Dandy team! If this role is of interest to you, then please apply now! We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.
Jul 17, 2025
Full time
Expect the unexpected Curious, engaging, witty and effortlessly intuitive: we are a new generation of lifestyle hotel delivering the unexpected in the heart of Mayfair. A stylish, imaginative home for the modern traveller, we redefine what it means to be a London hotel. A place where city meets country, where past meets present, and where you'll find luxury and character in equal measure. Located on Half Moon Street alongside Piccadilly, The Mayfair Townhouse hosts 172 rooms & suites, The Dandy Bar, private gym and versatile event spaces. What's in it for you as Reservations Supervisor: Up to £38,500 including Tronc Cashback healthcare cover scheme Employee Assistance Programme access Career development with recognised training providers Generous friends and family rate across Iconic Luxury Hotels / L&R Hotels 25% discount on all food and beverage across Iconic Luxury Hotels Team breakfast available as well as meals on duty Employee recognition awards throughout the year Wellbeing and engagement calendar of events Cycle to work scheme and safe bike store Season ticket loan support Refer a friend incentive Team social events Seasonal gifts Reservations Supervisor - About You Previous experience working within hotel reservations department Opera Cloud knowledge would be an advantage Be able to remain calm under pressure in order to deliver the best guest experience A natural ability to sell our products and services, as well as a keen eye for detail Strong organisational skills and ability to prioritise tasks Confidence in your written and spoken English language to ensure our guests are dealt with in a polite and professional manner at all times The key aim of the Reservations Supervisor role is to maximise the revenue and profitability of the room sales for The Mayfair Townhouse through high standards and product knowledge Responsibilities of the Reservations Supervisor Liaise with the Central Reservations team daily for guest requests and correspondence checks Ensure accurate reservation entered checks by reviewing Suite, high rate, long stay and multiple room reservations Work closely with the onsite Sales Manager sharing potential leads & repeat guest details whilst being the point of contact for VIP bookings from the L+R Commercial team Promote a proactive overbooking culture to maximise hotel occupancy & limit 'no show' reservations by ensuring all reservations have valid credit cards in advance Attend the daily briefing providing updates on revenue targets, room availability, VIP arrivals etc. to the operational departments To be the onsite point of contact for group bookings ensuring accurate rooming lists, rates & billing throughout the stay Ensure any outstanding group balance is shared with the organiser on the day of departure for prompt payment Deal with VIP bookings from the GM, ILH or ownership and liaise with Hotel/Duty Managers to ensure all teams are aware Attend weekly operations meetings ensuring the operational team have all the relevant information for VIP guests to deliver a wonderful experience We are looking for passionate people people to join our Dandy team! If this role is of interest to you, then please apply now! We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.
About the role: As Head Chef of the Kitchen team at 11 Cadogan Gardens & The Chelsea Townhouse - the only Relais & Châteaux properties in London. You are the reason our guests keep coming back for more. Our chefs work as part of a team to impress our guests, creating unforgettable experiences and exceeding expectations from breakfast through dinner, ensuring every guest wants to return. What will you be doing? You will be a natural leader able to handle the pressures of managing a busy operation in the kitchens of 11 Cadogan Gardens Hans' Bar And Grill and The Chelsea Townhouse's Drawing Room. You will lead by example, motivate your team, and strive for quality and perfection in every dish. You will be confident in managing overall service and a team player who enjoys sharing knowledge and passion for food. Below are some of the duties and responsibilities of the Head Chef at 11 Cadogan Gardens & The Chelsea Townhouse: Confidently create and design new menus, ensuring the highest standards in preparation, presentation, and quality of food, while proactively implementing continuous improvement strategies. Focus on guest satisfaction and service, stay updated on market trends, and incorporate relevant trends to enhance the guest experience. Drive seasonal product initiatives that contribute to the financial performance of the business. Manage the kitchen with integrity, overseeing staff, health & safety, equipment, and other related areas. What's in it for you? Monthly service charge 30 days annual leave Regular team gatherings and appreciation events Complimentary team meals Exclusive team and friends & family rates at our iconic luxury hotels and Relais & Châteaux properties worldwide Discounts on spa treatments, products, and food & beverage offerings including the Cookery School at Chewton Glen Special gifts based on length of service Team referral programme Health cash plan Access to our employee assistance programme and much more. If you find the buzz and pace of hospitality exciting and feel comfortable working under pressure, please apply now - we'd love to hear from you!
Jul 17, 2025
Full time
About the role: As Head Chef of the Kitchen team at 11 Cadogan Gardens & The Chelsea Townhouse - the only Relais & Châteaux properties in London. You are the reason our guests keep coming back for more. Our chefs work as part of a team to impress our guests, creating unforgettable experiences and exceeding expectations from breakfast through dinner, ensuring every guest wants to return. What will you be doing? You will be a natural leader able to handle the pressures of managing a busy operation in the kitchens of 11 Cadogan Gardens Hans' Bar And Grill and The Chelsea Townhouse's Drawing Room. You will lead by example, motivate your team, and strive for quality and perfection in every dish. You will be confident in managing overall service and a team player who enjoys sharing knowledge and passion for food. Below are some of the duties and responsibilities of the Head Chef at 11 Cadogan Gardens & The Chelsea Townhouse: Confidently create and design new menus, ensuring the highest standards in preparation, presentation, and quality of food, while proactively implementing continuous improvement strategies. Focus on guest satisfaction and service, stay updated on market trends, and incorporate relevant trends to enhance the guest experience. Drive seasonal product initiatives that contribute to the financial performance of the business. Manage the kitchen with integrity, overseeing staff, health & safety, equipment, and other related areas. What's in it for you? Monthly service charge 30 days annual leave Regular team gatherings and appreciation events Complimentary team meals Exclusive team and friends & family rates at our iconic luxury hotels and Relais & Châteaux properties worldwide Discounts on spa treatments, products, and food & beverage offerings including the Cookery School at Chewton Glen Special gifts based on length of service Team referral programme Health cash plan Access to our employee assistance programme and much more. If you find the buzz and pace of hospitality exciting and feel comfortable working under pressure, please apply now - we'd love to hear from you!
Cliveden House Cliveden is undeniably special. It's one of the world's finest luxury 5 Red Star hotels, and it sits right in the heart of the Berkshire countryside, surrounded by 376 acres of stunning gardens and parkland with incredible views over the River Thames. What sets us apart is how much we value our team. We're all about luxury, but we keep things relaxed without all the formalities. We encourage our team to be themselves because it's their unique personalities that make our guest experiences truly unforgettable. Together, we have created a culture where our efforts go hand in hand with enjoying what we do and delivering with an unwavering commitment for exceptional hospitality. F&B Supervisor To assist the Restaurant Manager and the Assistant Restaurant Manager in the organisation and supervision of the Astor Grill Restaurant and Spa Kitchen areas. To show confidence and welcome, sit and take food orders from guests To take ownership and ensure that the billing procedure is thorough, correct and signed at completion of each meal To collate information and feedback while attending all staff briefings before each service Ownership and overall responsibility of the running of your station or private function To be confident that the service is at all times performed in a professional manner and to the style as specified by the Restaurant Manager; To be fully conversant with every dish served in the Restaurant and to provide a confident explanation if requested; and To ensure that all guests' wishes are met so far as is reasonably possible, showing passion and pride for the hotel. What's in it for you? £32,301 annual salary (Full time - 48 hours) £8,000 estimated annual Tronc (non-contractual) 29 days of annual leave, including bank holidays Regular team gatherings and appreciation events Complimentary team meals Uniform provided Staff accommodation available if required Exclusive team rates and friends & family rates at our Iconic Luxury Hotels, Relais & Chateaux properties worldwide, and London & Regional properties worldwide Discounts on all food & beverage offerings including the Cookery School at Chewton Glen Discounts on spa treatments and products Special gifts based on length of service Recommend-a-friend bonus scheme. Health cash plan Participation in the cycle-to-work scheme Access to our employee assistance programme Excellent Training and Career Development opportunities and so much more. If you thrive in the fast-paced world of hospitality and are eager to collaborate with an exceptional team, we invite you to get in touch with us. We look forward to hearing from you!
Jul 17, 2025
Full time
Cliveden House Cliveden is undeniably special. It's one of the world's finest luxury 5 Red Star hotels, and it sits right in the heart of the Berkshire countryside, surrounded by 376 acres of stunning gardens and parkland with incredible views over the River Thames. What sets us apart is how much we value our team. We're all about luxury, but we keep things relaxed without all the formalities. We encourage our team to be themselves because it's their unique personalities that make our guest experiences truly unforgettable. Together, we have created a culture where our efforts go hand in hand with enjoying what we do and delivering with an unwavering commitment for exceptional hospitality. F&B Supervisor To assist the Restaurant Manager and the Assistant Restaurant Manager in the organisation and supervision of the Astor Grill Restaurant and Spa Kitchen areas. To show confidence and welcome, sit and take food orders from guests To take ownership and ensure that the billing procedure is thorough, correct and signed at completion of each meal To collate information and feedback while attending all staff briefings before each service Ownership and overall responsibility of the running of your station or private function To be confident that the service is at all times performed in a professional manner and to the style as specified by the Restaurant Manager; To be fully conversant with every dish served in the Restaurant and to provide a confident explanation if requested; and To ensure that all guests' wishes are met so far as is reasonably possible, showing passion and pride for the hotel. What's in it for you? £32,301 annual salary (Full time - 48 hours) £8,000 estimated annual Tronc (non-contractual) 29 days of annual leave, including bank holidays Regular team gatherings and appreciation events Complimentary team meals Uniform provided Staff accommodation available if required Exclusive team rates and friends & family rates at our Iconic Luxury Hotels, Relais & Chateaux properties worldwide, and London & Regional properties worldwide Discounts on all food & beverage offerings including the Cookery School at Chewton Glen Discounts on spa treatments and products Special gifts based on length of service Recommend-a-friend bonus scheme. Health cash plan Participation in the cycle-to-work scheme Access to our employee assistance programme Excellent Training and Career Development opportunities and so much more. If you thrive in the fast-paced world of hospitality and are eager to collaborate with an exceptional team, we invite you to get in touch with us. We look forward to hearing from you!
About the role: As the Assistant Head Housekeeper of the team at 11 Cadogan Gardens & The Chelsea Townhouse - the only Relais and Chateaux properties in London. The Assistant Head Housekeeper works as part of a team to impress our Guests, creating unforgettable experiences and exceeding expectations from arrival right through departure, to ensure that every guest wants to return. You are the reason our Guests keep coming back for more. Aim of the role To assist and support the Head Housekeeper maintaining the high standards in the Housekeeping department. Responsibilities: To assist and support the Head Housekeeper. To show ownership and ensure that the Housekeeping Department work to the Company specifications and standards. To take ownership and ensure that disciplinary procedures are carried out as and when appropriate. To liaise with the Head Housekeeper to ensure that materials are bought at competitive rates and stocks are correct. To take ownership and assume overall responsibility in the Head Housekeeper's absence. What's In It For You? Monthly service charge 29 days of annual leave, including bank holidays Regular team gatherings and appreciation events Complimentary team meals Exclusive team rates and friends & family rates at our Iconic Luxury Hotels Exclusive team rates with Relais & Chateaux properties worldwide Exclusive team rates with London & Regional properties worldwide Discounts on spa treatments and products Discounts on all food & beverage offerings including the Cookery School at Chewton Glen Special gifts based on length of service Team referral programme Health cash plan Complimentary dry cleaning Participation in the cycle-to-work scheme Access to our employee assistance programme and so much more. If you find the buzz and pace of hospitalityexciting and feel comfortable working under pressure, please Apply Now, we'd love to hear from you!
Jul 17, 2025
Full time
About the role: As the Assistant Head Housekeeper of the team at 11 Cadogan Gardens & The Chelsea Townhouse - the only Relais and Chateaux properties in London. The Assistant Head Housekeeper works as part of a team to impress our Guests, creating unforgettable experiences and exceeding expectations from arrival right through departure, to ensure that every guest wants to return. You are the reason our Guests keep coming back for more. Aim of the role To assist and support the Head Housekeeper maintaining the high standards in the Housekeeping department. Responsibilities: To assist and support the Head Housekeeper. To show ownership and ensure that the Housekeeping Department work to the Company specifications and standards. To take ownership and ensure that disciplinary procedures are carried out as and when appropriate. To liaise with the Head Housekeeper to ensure that materials are bought at competitive rates and stocks are correct. To take ownership and assume overall responsibility in the Head Housekeeper's absence. What's In It For You? Monthly service charge 29 days of annual leave, including bank holidays Regular team gatherings and appreciation events Complimentary team meals Exclusive team rates and friends & family rates at our Iconic Luxury Hotels Exclusive team rates with Relais & Chateaux properties worldwide Exclusive team rates with London & Regional properties worldwide Discounts on spa treatments and products Discounts on all food & beverage offerings including the Cookery School at Chewton Glen Special gifts based on length of service Team referral programme Health cash plan Complimentary dry cleaning Participation in the cycle-to-work scheme Access to our employee assistance programme and so much more. If you find the buzz and pace of hospitalityexciting and feel comfortable working under pressure, please Apply Now, we'd love to hear from you!
Expect the unexpected Curious, engaging, witty and effortlessly intuitive: we are a new generation of lifestyle hotel delivering the unexpected in the heart of Mayfair. A stylish, imaginative home for the modern traveller, we redefine what it means to be a London hotel. A place where city meets country, where past meets present, and where you'll find luxury and character in equal measure. Located on Half Moon Street alongside Piccadilly, The Mayfair Townhouse hosts 172 rooms & suites, The Dandy Bar, private gym and versatile event spaces. What's in it for you as Food and Beverage Supervisor Up to £39,000 package including service charge Employee recognition awards Cashback healthcare cover Free team meals Career development on your Mayfair journey with recognised training providers Generous team rate and friends and family rate at Iconic Luxury Hotels 25% discount on all food and beverage Wellbeing calendar of events Cycle to work scheme / safe bike store Season ticket loan support Refer a friend incentive Team social events, seasonal gifts and much more About you as Food and Beverage Supervisor Experience as Supervisor in hotel or restaurant environment is desirable Exposure to busy breakfast and/or events service desirable Natural leader and ability to control busy operation Flexible approach to duties Able to build rapport quickly with guests, hosting new and regular guests at busy times Intuition to read different guests and provide personalised service Key responsibilities of the Food and Beverage Supervisor With the support of F&B Manager, run busy service of breakfast / bar / events leading the team to 5 star service Serve guests with confidence, charm and professionalism, assisting with any requests Support F&B Manager with administrative tasks including daily reports, rota management and daily team briefings Show confidence with product knowledge and facilities to maximise upselling opportunities Support with training and upskilling team from coffee to service to greeting guests, in line with company standards Have a flexible approach to working across breakfast, bar opening and events to utilise experience We are looking for passionate people people to join our Dandy team! If this role is of interest to you, then please apply now! We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.
Feb 15, 2025
Full time
Expect the unexpected Curious, engaging, witty and effortlessly intuitive: we are a new generation of lifestyle hotel delivering the unexpected in the heart of Mayfair. A stylish, imaginative home for the modern traveller, we redefine what it means to be a London hotel. A place where city meets country, where past meets present, and where you'll find luxury and character in equal measure. Located on Half Moon Street alongside Piccadilly, The Mayfair Townhouse hosts 172 rooms & suites, The Dandy Bar, private gym and versatile event spaces. What's in it for you as Food and Beverage Supervisor Up to £39,000 package including service charge Employee recognition awards Cashback healthcare cover Free team meals Career development on your Mayfair journey with recognised training providers Generous team rate and friends and family rate at Iconic Luxury Hotels 25% discount on all food and beverage Wellbeing calendar of events Cycle to work scheme / safe bike store Season ticket loan support Refer a friend incentive Team social events, seasonal gifts and much more About you as Food and Beverage Supervisor Experience as Supervisor in hotel or restaurant environment is desirable Exposure to busy breakfast and/or events service desirable Natural leader and ability to control busy operation Flexible approach to duties Able to build rapport quickly with guests, hosting new and regular guests at busy times Intuition to read different guests and provide personalised service Key responsibilities of the Food and Beverage Supervisor With the support of F&B Manager, run busy service of breakfast / bar / events leading the team to 5 star service Serve guests with confidence, charm and professionalism, assisting with any requests Support F&B Manager with administrative tasks including daily reports, rota management and daily team briefings Show confidence with product knowledge and facilities to maximise upselling opportunities Support with training and upskilling team from coffee to service to greeting guests, in line with company standards Have a flexible approach to working across breakfast, bar opening and events to utilise experience We are looking for passionate people people to join our Dandy team! If this role is of interest to you, then please apply now! We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.