Suncorp
City, Newcastle Upon Tyne
Take the next step. Be part of something bigger at Suncorp. We currently have a position available for a customer service focused professional to join our Workers Compensation Claims team based in either Newcastle or Sydney. The role manages a portfolio of workers with highest needs. These claims are of a complex nature and require continued collaboration with internal and external stakeholders. Why You'll Love Working at Suncorp When you join Suncorp, you're not just taking on a job - you're embarking on a career with a company that values your growth, well being, and success. Here's what we offer: Salary: Competitive Annual Salary + Performance Based Incentives Leave Benefits: Annual leave, Flexible leave, Personal leave, Loyalty leave, and Parental leave (20 weeks full pay or 40 weeks half pay) Hybrid Working: Work where you thrive with our flexible blend of on site and at home work arrangements Work Life Balance: Ensure you have the time and support you need to thrive both personally and professionally Staff Discounts: Access to exclusive discounts on Suncorp Insurance Brands such as AAMI, Shannons, Apia & more, as well as offers from over 400 top retailers Reward & Recognition Programs: We celebrate your hard work and achievements! Career Development: Ongoing training, development opportunities, and support to reach your full potential Reputable Employer: National, trusted company with an inclusive and diverse workplace Community Engagement: Involvement in charity events like Spirit to Cure What you'll do: Manage a portfolio of Personal Injury Claims, where you are responsible for dealing with the sensitivities surrounding complex injuries, sustained by workers. Develop and monitor Injury Management Plans with claimants, utilising open ended questioning to elicit SMART goals relevant to their circumstances. Accurately review and assess claims, ensuring injured workers received their correct entitlements. Communicate in a clear and concise approach with all key stakeholders. Manage workflow to ensure that all activities are completed within applicable timeframes. Proactively collaborate with internal support and external stakeholders to ensure proactive Case Management. Provide an excellent level of customer service to the legislative authority, employers and injured workers. Deliver base practice outcomes in line with current legislation, timely responses and efficiency in processing. What you'll bring: Experience with Workers Compensation Claims, Portfolio Claims management or Call Centre experience. Strong team player with a proven track record of providing excellent customer service. Exceptional listening and communication skills in a high volume work environment. Strong analytical or Quality Assurance focus. Focused attention to detail and accurate reporting skills. Ability to demonstrate compassion and empathy for the customer. Proven ability to build rapport with customers and key partners. Ability to interpret complex information and respond by developing appropriate actions. High standard of written and verbal communication skills. Effective case management skills in a high volume work environment. Effective time management skills with the ability to adhere to strict timeframes. High level of resilience and ability to manage complex, sensitive and challenging matters. Allied Health experience would be highly regarded but not essential. Guidewire experience would be highly regarded but not essential. The successful candidate will need to have exceptional communication and time management skills. They will also be able to effectively manage all aspects of each claim whilst keeping in the restraints of the NSW legislation. It is ideal for the successful candidate to have a demonstrated claims experience, ideally within Workers Compensation claims and/or you will have an allied health background. If this sounds like the opportunity you've been looking for, apply today and be part of a team that's helping Suncorp protect what matters most. Chase the sun - apply online today. At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers. If you require more information or any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact for a confidential conversation. Don't see your dream job posted? No problem, sign up for job alerts and we'll let you know once something becomes available.
Take the next step. Be part of something bigger at Suncorp. We currently have a position available for a customer service focused professional to join our Workers Compensation Claims team based in either Newcastle or Sydney. The role manages a portfolio of workers with highest needs. These claims are of a complex nature and require continued collaboration with internal and external stakeholders. Why You'll Love Working at Suncorp When you join Suncorp, you're not just taking on a job - you're embarking on a career with a company that values your growth, well being, and success. Here's what we offer: Salary: Competitive Annual Salary + Performance Based Incentives Leave Benefits: Annual leave, Flexible leave, Personal leave, Loyalty leave, and Parental leave (20 weeks full pay or 40 weeks half pay) Hybrid Working: Work where you thrive with our flexible blend of on site and at home work arrangements Work Life Balance: Ensure you have the time and support you need to thrive both personally and professionally Staff Discounts: Access to exclusive discounts on Suncorp Insurance Brands such as AAMI, Shannons, Apia & more, as well as offers from over 400 top retailers Reward & Recognition Programs: We celebrate your hard work and achievements! Career Development: Ongoing training, development opportunities, and support to reach your full potential Reputable Employer: National, trusted company with an inclusive and diverse workplace Community Engagement: Involvement in charity events like Spirit to Cure What you'll do: Manage a portfolio of Personal Injury Claims, where you are responsible for dealing with the sensitivities surrounding complex injuries, sustained by workers. Develop and monitor Injury Management Plans with claimants, utilising open ended questioning to elicit SMART goals relevant to their circumstances. Accurately review and assess claims, ensuring injured workers received their correct entitlements. Communicate in a clear and concise approach with all key stakeholders. Manage workflow to ensure that all activities are completed within applicable timeframes. Proactively collaborate with internal support and external stakeholders to ensure proactive Case Management. Provide an excellent level of customer service to the legislative authority, employers and injured workers. Deliver base practice outcomes in line with current legislation, timely responses and efficiency in processing. What you'll bring: Experience with Workers Compensation Claims, Portfolio Claims management or Call Centre experience. Strong team player with a proven track record of providing excellent customer service. Exceptional listening and communication skills in a high volume work environment. Strong analytical or Quality Assurance focus. Focused attention to detail and accurate reporting skills. Ability to demonstrate compassion and empathy for the customer. Proven ability to build rapport with customers and key partners. Ability to interpret complex information and respond by developing appropriate actions. High standard of written and verbal communication skills. Effective case management skills in a high volume work environment. Effective time management skills with the ability to adhere to strict timeframes. High level of resilience and ability to manage complex, sensitive and challenging matters. Allied Health experience would be highly regarded but not essential. Guidewire experience would be highly regarded but not essential. The successful candidate will need to have exceptional communication and time management skills. They will also be able to effectively manage all aspects of each claim whilst keeping in the restraints of the NSW legislation. It is ideal for the successful candidate to have a demonstrated claims experience, ideally within Workers Compensation claims and/or you will have an allied health background. If this sounds like the opportunity you've been looking for, apply today and be part of a team that's helping Suncorp protect what matters most. Chase the sun - apply online today. At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers. If you require more information or any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact for a confidential conversation. Don't see your dream job posted? No problem, sign up for job alerts and we'll let you know once something becomes available.
Suncorp
City, Newcastle Upon Tyne
Take the next step. Be part of something bigger at Suncorp. Contract Role: Commencing 1 st December 2025 until 29 April 2026 Hours: Full-time, Monday-Friday (rotating roster 8am-6pm) Salary: $79,500 inclusive of 12% super Training: 5-week structured program What It's Really Like to Be a Claims Manager at Suncorp As a Claims Manager, people think I just manage claims. But what I really do is help people on some of the worst days of their lives - and we're looking for others who are just as passionate about making a difference. When storms hit or fires break out, our phones ring. I could be speaking to someone whose home is underwater, whose roof has collapsed, or who's just lost everything. It's not easy, but it's real, human work, that matters - because customer obsession is at the heart of everything we do. I joined Suncorp because I wanted to make a difference. What I found was a role where I'm challenged every day, backed by a team who truly gets it, and supported by leaders who check in, especially after the tough calls. What I Do as a Claims Manager: No two days are ever quite the same, but here's what you can expect: Listen, really listen: I speak with customers who are often overwhelmed or vulnerable. I give them the space to be truly heard, because customer obsession starts with understanding. Be a calm, steady guide: I walk them through what's covered in their policy, what will happen next, and make the complex feel simple. Balance heart with policy: I make fair, transparent decisions that respect both the customer's situation and our guidelines. Keep things moving: I manage my own portfolio of claims end-to-end, making timely decisions and keep things moving, especially during busy times. Solve problems: Every customer's situation is different. I think critically and creatively to find the best way forward, especially when things don't go to plan. Stay on top of the detail: I document everything accurately, it's how we stay accountable and ensure customers feel confident in the process. Lean on your team: Some calls are challenging, but I'm part of a supportive group who debrief together, check in, and keep things human. What You'll Bring: This isn't a script-reading call centre job. It's fast-paced, emotionally complex and deeply human. You'll do well here if you bring: Compassion: A calm, compassionate voice that brings reassurance, even in tough conversations Resilience: Emotional resilience with the ability to manage your wellbeing and stay grounded Confidence: Confidence to make clear, fair decisions and communicate them with clarity Detail-Focused: Sharp attention to detail paired with the skill to balance multiple priorities Empathy: Genuine empathy and care for customers navigating challenging times Growth Mindset: Experience in customer service, claims, insurance, or fast-paced environments is valued, but what matters most is a growth mindset and passion to make a real difference Work From Home Setup: Reliable internet & ergonomic desk and chair. Laptop & headset will be provided. What's in it for you: Hours: Full-time, Monday to Friday (rotating roster between 8am-6pm) - contract role until 29 th April 2026. Location: First week onsite, then 3 days/week in office, reducing to 2 days/week post-training Salary: $79,500 inclusive of 12% super Training: Five weeks of structured, supportive training, setting you up to succeed and grow from day one. Equipment:Laptop & headset will be provided. Support: Leaders who genuinely care, real-time coaching to help you shine, access to Employee Assistance Programs, and a kind, capable team that has your back. Why I Stay: This job isn't for everyone. You need thick skin and a big heart. You'll have days where the calls are tough, and you feel stretched. But if you're someone who finds purpose in helping people when it really counts, you'll find this role incredibly fulfilling. We're hiring now. If this speaks to you, apply today. And if you're unsure? Apply anyway, we'd love to speak with you. Some of the best Claims Managers here had no idea they'd be good at this, until they gave it a go. For more information, please contact our delivery partners on . At Suncorp, we are committed to building futures and protecting what matters. We value the unique experiences, insights and diverse workforce that benefits our people, our business, and our customers. We'd love to see your application and speak with you even if you do not match the above mentioned. Advertised: 29 Oct 2025 AUS Eastern Daylight Time Applications close: 09 Nov 2025 AUS Eastern Daylight Time Don't see your dream job posted? No problem, sign up for job alerts and we'll let you know once something becomes available. Help people on their toughest days as a Claims Manager at Suncorp and make a real difference - Contract roles starting 1st December 2025. Help people on their toughest days as a Claims Manager at Suncorp and make a real difference - Contract roles starting 1st December 2025.
Take the next step. Be part of something bigger at Suncorp. Contract Role: Commencing 1 st December 2025 until 29 April 2026 Hours: Full-time, Monday-Friday (rotating roster 8am-6pm) Salary: $79,500 inclusive of 12% super Training: 5-week structured program What It's Really Like to Be a Claims Manager at Suncorp As a Claims Manager, people think I just manage claims. But what I really do is help people on some of the worst days of their lives - and we're looking for others who are just as passionate about making a difference. When storms hit or fires break out, our phones ring. I could be speaking to someone whose home is underwater, whose roof has collapsed, or who's just lost everything. It's not easy, but it's real, human work, that matters - because customer obsession is at the heart of everything we do. I joined Suncorp because I wanted to make a difference. What I found was a role where I'm challenged every day, backed by a team who truly gets it, and supported by leaders who check in, especially after the tough calls. What I Do as a Claims Manager: No two days are ever quite the same, but here's what you can expect: Listen, really listen: I speak with customers who are often overwhelmed or vulnerable. I give them the space to be truly heard, because customer obsession starts with understanding. Be a calm, steady guide: I walk them through what's covered in their policy, what will happen next, and make the complex feel simple. Balance heart with policy: I make fair, transparent decisions that respect both the customer's situation and our guidelines. Keep things moving: I manage my own portfolio of claims end-to-end, making timely decisions and keep things moving, especially during busy times. Solve problems: Every customer's situation is different. I think critically and creatively to find the best way forward, especially when things don't go to plan. Stay on top of the detail: I document everything accurately, it's how we stay accountable and ensure customers feel confident in the process. Lean on your team: Some calls are challenging, but I'm part of a supportive group who debrief together, check in, and keep things human. What You'll Bring: This isn't a script-reading call centre job. It's fast-paced, emotionally complex and deeply human. You'll do well here if you bring: Compassion: A calm, compassionate voice that brings reassurance, even in tough conversations Resilience: Emotional resilience with the ability to manage your wellbeing and stay grounded Confidence: Confidence to make clear, fair decisions and communicate them with clarity Detail-Focused: Sharp attention to detail paired with the skill to balance multiple priorities Empathy: Genuine empathy and care for customers navigating challenging times Growth Mindset: Experience in customer service, claims, insurance, or fast-paced environments is valued, but what matters most is a growth mindset and passion to make a real difference Work From Home Setup: Reliable internet & ergonomic desk and chair. Laptop & headset will be provided. What's in it for you: Hours: Full-time, Monday to Friday (rotating roster between 8am-6pm) - contract role until 29 th April 2026. Location: First week onsite, then 3 days/week in office, reducing to 2 days/week post-training Salary: $79,500 inclusive of 12% super Training: Five weeks of structured, supportive training, setting you up to succeed and grow from day one. Equipment:Laptop & headset will be provided. Support: Leaders who genuinely care, real-time coaching to help you shine, access to Employee Assistance Programs, and a kind, capable team that has your back. Why I Stay: This job isn't for everyone. You need thick skin and a big heart. You'll have days where the calls are tough, and you feel stretched. But if you're someone who finds purpose in helping people when it really counts, you'll find this role incredibly fulfilling. We're hiring now. If this speaks to you, apply today. And if you're unsure? Apply anyway, we'd love to speak with you. Some of the best Claims Managers here had no idea they'd be good at this, until they gave it a go. For more information, please contact our delivery partners on . At Suncorp, we are committed to building futures and protecting what matters. We value the unique experiences, insights and diverse workforce that benefits our people, our business, and our customers. We'd love to see your application and speak with you even if you do not match the above mentioned. Advertised: 29 Oct 2025 AUS Eastern Daylight Time Applications close: 09 Nov 2025 AUS Eastern Daylight Time Don't see your dream job posted? No problem, sign up for job alerts and we'll let you know once something becomes available. Help people on their toughest days as a Claims Manager at Suncorp and make a real difference - Contract roles starting 1st December 2025. Help people on their toughest days as a Claims Manager at Suncorp and make a real difference - Contract roles starting 1st December 2025.