London Hydro, Inc.

Are you passionate about technology and committed to delivering reliable IT solutions? We are seeking a detail-oriented and proactive Technical Analyst to join our team under the direction of the Program Manager-Cloud Architect, or designate. In this role, you will be responsible for the consistent and secure installation, configuration, maintenance, and monitoring of computer systems and select business applications. You will also play a key role in providing day-to-day technical support to end users while collaborating closely with other members of the IT Infrastructure team to ensure a seamless and secure technology environment. WHAT YOU WILL DO Set up, install, configure, manage and support internal and/or external computer systems, networks, operating systems, select business applications and end user devices. Develop and maintain all systems, applications, security, network configurations, and processes in relation to the job function. Design baseline security configurations in consultation with the Cyber Security team, ensure security compliance in all installations and uphold Cyber Security policies, standards and procedures to ensure compliance with industry practices. Plan, schedule and communicate system maintenance activities. Create and maintain system documentation. Monitor and troubleshoot computer systems performance issues, recommend and implement solutions. Participate in creation, maintenance and testing of the disaster recovery plan. Provide technical support, guidance and training to Information Systems staff and end users. Perform the duties of the LAN Administrator, including supporting end users seeking technical assistance for desktop, connectivity, software, peripherals and mobile devices. Evaluate equipment to ensure it is up-to-date, supported and suitable for London Hydro. Research and evaluate feasibility of new technologies, evaluate and test new hardware, applications and operating systems. Provide operational and technical support in hardware and software migration and upgrade efforts of varying size and complexity. Adhere to all Occupational Health & Safety Act rules and regulations, the IHSA EUS rule book, London Hydro work practices and London Hydro's Health & Safety Management System. Document, communicate and follow-up on all health and safety incidents, near misses and identified hazards. Perform other duties related to the above job purpose. WHAT YOU WILL BRING We welcome applications from all candidates, including those whose knowledge, skills, and experience have been developed through alternative pathways from the requirements listed below.London Hydro, at its sole discretion, may deem a job applicant to meet the job requirements if they have sufficient skill, alternate education, and/or experience related to the role. Successful completion of a Bachelor's degree in Computer Science or equivalent from a recognized university. At least four (4) years of experience with Windows Domain, Windows Operating Systems including but not limited to AD, GPO, DNS, DHCP, Windows Firewall, Bitlocker and SMB. At least 4 years of network experience installing and maintaining networking, switching, routing, wireless and unified communication technologies. Experience with end point protection and patching technologies/solutions. Experience installing and maintaining physical and blade servers, and proficiency in data centre best practices. Working knowledge of VMWare, AWS and GCP. In depth knowledge of Windows OS provisioning, maintenance and monitoring. Knowledge of Linux OS. Expertise in device and application deployment tools including but not limited to KACE, GP, MDT, scripting for installation, and virtualized desktop. Experience with system management tools, logical file systems, client/server environments. Working knowledge of IT Service Desk processes and technology. Proficient in Google Workspaces, MDM and common desktop business applications. Technology certifications would be an asset (Cisco CCNA or CCNP, Microsoft, VMWare) Position necessitates a high degree of confidentiality. Strong analytical, problem-solving, and troubleshooting skills. Strong written and oral communication, leadership and interpersonal skills. Valid Driver's Licence Class G. WHY JOIN OUR TEAM London Hydro has been recognized by Canada's Top 100 Employers as one of the 2025 Southwestern Ontario's Top Employers. This recognition is a testament to our unwavering commitment to excellence and our dedication to fostering an environment where every team member can thrive. Competitive Vacation Entitlements Recognition & Social Programs Wellness and Family Assistance Program On-site Cafeteria & Free Fitness Centre Corporate Cellphone Hybrid Work Arrangement Positive, Collaborative and Safety-Focus Culture Want to learn more about what makes London Hydro a great place to work? Watch our short videoor visit our website at . SOUNDS LIKE A GOOD FIT? HOW TO APPLY We invite you to submit your cover letter and resume as a single document ( in .pdf or .docx format only ), saving the file as your last name and first name with no spaces (i.e., LastnameFirstname) and email it with the subject line Technical Analyst Deadline to Apply: Monday, July 7, 2025 BACKGROUND CHECKS & OTHER INFORMATION The successful candidate will be required to complete a Criminal Record and education check prior to the commencement of employment. While we appreciate all applications received, only those invited for an interview will be acknowledged. In accordance with Canadian immigration requirements, this advertisement is directed to applicants who are authorized to work in Canada. London Hydro is committed to fostering a corporate culture and climate that values and supports a diverse, equitable and inclusive organization. London Hydro is an equal-opportunity employer. Accommodation is available under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Any personal information submitted will be managed in accordance with the requirements of the Municipal Freedom of Information and Protection of Privacy Act and will be used only to determine eligibility for employment. We recognize the importance of work-life balance. Currently, we offer a hybrid work arrangement (In-Office and Remote) in accordance with London Hydro policy. Please note remote work is not guaranteed in the future and is subject to change.