GES - Global Experience Specialists
City, Birmingham
Jan 01, 2026
Full time
About the Role Are you a hands-on Business Systems Manager ready to deliver the future of IT solutions across a dynamic global organisation? Join the EMEA IT Applications team at Global Experience Specialists (GES) and play a leading role in driving the transformation of our business systems landscape. You'll work closely with business leaders to identify, define, and deliver smart, scalable, and high-impact technical solutions - all while supporting some of the most exciting live experiences across the region. This role is ideal for a hands-on technical leader with a strong background in systems, technical solution delivery, and continuous improvement - someone who thrives in a high-tempo, business-critical environment. Key Responsibilities Shape the Systems Landscape: Develop a deep understanding of our business systems and define technical improvement plans that meet current and future business needs. Partner for Change: Work closely with business stakeholders to translate their needs into technical solutions that enhance productivity, scalability, and automation. Deliver Best-in-Class Solutions: Provide clear guidance on technical capabilities, aligning solutions with business value and simplifying complexity wherever possible. Technical Project Leadership: Lead & own system implementations, development, and integrations end-to-end, ensuring strong governance, quality, and business alignment. Drive Innovation: Own and evolve a product roadmap that incorporates automation and AI capabilities as key pillars for transformation. Lifecycle & Data Strategy: Plan application lifecycle management (ALM), ensuring proactive upgrades, exits, and robust data governance and security across all systems. Commercial: Oversee suppliers and partners to ensure delivery meets contractual and operational requirements. Proof of Concepts & Research: Lead on PoC initiatives that demonstrate innovation and the art of the possible using emerging technologies Documentation: Develop key IT artefacts to enable teams to create, test, deploy & support applications efficiently, including system architecture, processes, and integration. Quality & Compliance: Ensure all system developments undergo rigorous QA, regression testing, and align with frameworks such as GDPR, SOX, and ITIL. What We're Looking For Education: Bachelor's degree in Computer Science, Information Technology, or a related field. Experience: 10+ years in Business Systems or Technical Solutions roles. 5+ years in technical leadership or software delivery management. Proven success managing proprietary and custom-built systems. Technical Skills: System administration, configuration, and integration experience. API integrations & iPaaS tools (e.g., AIS, Zapier). Familiarity with Azure, AWS, or GCP. Strong SQL/query language capabilities. Experience with BI platforms (e.g., Power BI), and data warehousing. Azure App Services & DevOps automation tools. Delivery Tools: Skilled in Azure DevOps, Jira, or for backlog and delivery management. Soft Skills: Strong leadership, communication, problem-solving, and stakeholder engagement skills.