Colliers International Deutschland Holding GmbH

Company Description Colliers is a global leader in commercial real estate services, providing strategic solutions to occupiers, developers, and investors at local, national, and international levels. Our services include brokerage sales and leasing, real estate management, valuation, consulting, project management, project marketing, and research. We operate across core sectors such as office, industrial, retail, and hotel, as well as a range of specialized property types. Colliers UK is headquartered in London, with over 1,200 professionals across 16 offices in the UK and Ireland. Job Description CUSTOMER EXPERIENCE Basics done better - ensure the fundamentals of customer services, as outlined in Colliers 'Beyond' procedures and guidelines, are followed and delivered to the highest standards. Obtain and evaluate CX feedback from customers, guests and stakeholders, draft improvement action plans. Launch & maintain property social media handles, create a social media content planner for each asset. Design and carry out occupier and guest satisfaction surveys, as well as mystery shopper audits. Carry out CX assessments at each property as specified Lead by example and demonstrate best practices for all Beyond teams to follow and adhere. Track, oversee and optimise all customer interactions across beyond assets to build strong relationships with all stakeholders (internal & external). Maintain and up to date beyond service overview file Make arrangements/book - travel, accommodation, F&B, meeting rooms etc as requested Research and source products and services as per business/client needs, submit costs proposals - managing expectations. Mapping customer journeys in order to identify CX enhancement opportunities COMMUNITY SUCCESS Creating bespoke site plans and executing community, customer & social value engagement initiatives to elevate all customer interactions and build strong and loyal relationships. Responsible for overall content/engagement (events, activities, amenities, social media) plans for properties across the Beyond portfolio. Carry out walk arounds and inspections as appropriate when visiting sites, personally engaging with the customers. Conducting monthly documented 121s with each onsite team member, ensure all CX managers attend to discuss the engagement plans, social value data, success stories, feedback. Achieving the highest occupier satisfaction ratings for beyond services. Building a strong supplier database for occupier & community engagement events/activities Maintaining and producing CX specified reports (pre and post engagement plans execution data), illustrating operational statistics/data etc. Actively contribute towards ESG targets geared towards transforming the Beyond Portfolio for sound environmental performance and wellbeing. Recording and reporting success stories/case studies Regularly meet CX Managers on-site, especially on key event days to ensure the highest quality of service is delivered, interact, and engage with occupiers, guests etc. Responsible for managing the Beyond direct recruitment process (job adverts, phone screening, interviews etc) Ensure all CX managers draft a monthly social media report, review, and evaluate the quality assurance of the content. Ensure all SOPs are signed and sent back for approval. Identify and propose new initiatives to enhance CX Digital Marketing: Carry out any marketing tasks and produce digital content design as required -newsletters, proposals, MS office & canva, infographics - brand alignment Design and maintain the CX Team Channel content Vlogs/Blogs - deliver vlogs and blogs as specified Ensure any new beyond assets are mobilized as per the standards Commercial Awareness & Value Add You actively look for best practice ways of working, encouraging CX team interactions with clients, customers, guests, and stakeholders. You are confidently able to execute Beyond: Front of House department's onsite succession plan. Commercial Acumen - Market conditions + expectations + product/service + cost Hospitality/events & digital marketing experience essential Innovative Thinking & Agility You display creative and innovative thinking to deliver best in class CX. You will demonstrate a sense of urgency. Communication & Managing Expectations You actively listen and interpret key information from and to clients, customers, colleagues, and service partners. You manage and exceed expectations by prioritising tasks. You can tailor your message to different stakeholders to ensure that the correct message is received. You will strive to anticipate needs and exceed expectations. You will communicate to provide required information as well as offer prompt resolutions. Qualifications Service Excellence At least 1 year of experience managing digital campaigns and events, with a grasp of social media platforms and community engagement. Minimum of 2 years' experience in a Front of House Manager role within a hospitality or guest-facing environment. You demonstrate and role model the key behaviours of service excellence. You continually go above and beyond the expectation of your team and stakeholders. You preempt the work required ensuring you are always delivering high levels of service. High Quality Work You continuously look to improve the quality of your work and ensure quality control. You demonstrate excellent organizational and time management skills. Productivity & Efficiency You challenge where you see that time is wasted and tasks could be delivered more efficiently by focusing your energy on those tasks that are within your control. Possess excellent oral and written communication skills. Ability to produce detailed CX reports. Collaboration You have strong trusting relationships and promote a culture of information sharing and cross working relationships. You will create a positive and collaborative working environment. Additional Information Service Excellence You are results and impact focused and go the extra mile to deliver the best CX. You show reliance, even when under pressure and during challenging times. You have an excellent change management mindset. Be flexible and open minded to positively adapt to any reasonable changes to your role proposed by your line manager and/or the Client. Personal Development You actively request, take on board and action any feedback to develop, as well as provide positive and constructive feedback to CX team. You seek out and attend relevant personal and professional development such as training courses, new projects, and assignments. Professional Conduct & Integrity You are aware and can identify where professional conduct and integrity should be challenged, and act as a role model and advocate Colliers values. Diversity & Inclusion You are involved in the Balance in Business initiatives for the organization and promote a culture of inclusivity free of bias, calling out inappropriate behaviours and conduct. Community You represent Colliers in community groups at internal and external events and look at how your CX team can have an impact to the wider internal and external community.

Company Description Colliers is a leading diversified professional services and investment management company. With operations in 70 countries, our 22,000 enterprising professionals work collaboratively to provide expert real estate and investment advice to clients. At Colliers, we do what's right and operate in ways that benefit our people, our clients, our communities, and the environment. Our people are our greatest assetand we empower their career growth and skill development. We support their health and wellbeing and foster an inclusive and diverse culture, celebrating what makes us unique and enabling high performance. Job Description Kickstart Your Career in PR & Communications Are you wanting to dive into the world of PR, marketing, and digital media? We're on the lookout for a bright, enthusiastic individual to join our friendly and supportive team as a PR & Communications Coordinator. This is your chance to gain hands-on experience across a wide range of areas including public relations, content creation, social media, digital marketing, design, and more. No specific experience? No problem! We're all about finding the right fit - someone who's eager to learn, full of ideas, and ready to grow. We'll provide the training and support you need to thrive. This is a part-time role (24 hours per week) and requires the individual to be on-site in our Auckland CBD office. What You'll Be Doing: Creating and posting content for our social media channels (LinkedIn, Facebook, Instagram) Supporting internal and external communications, including newsletters and announcements Helping with video content creation and event support Writing for our website and assisting with digital campaigns Learning the ropes of marketing tools and platforms Collaborating with a passionate team that loves what they do Qualifications What We're Looking For: A great communicator with strong writing skills A tertiary qualification in communications or related field. You may be a recent graduate or current student. A positive, can-do attitude and a willingness to learn Someone who's organised, detail-oriented, and enjoys working with others An interest in the property industry is a bonus - but not essential! Why Join Us? You'll be part of a close-knit team that values creativity, collaboration, and having fun while doing great work. This is a fantastic opportunity to build your skills, grow your confidence, and get a real taste of what a career in communications can look like. Be part ofNew Zealand's leading international commercial property brand Enjoy asupportive and social team culturewith regular events Access toColliers Academy- a 12-month development programme to accelerate your career Wellbeing initiatives, parental benefits, and additional leave options Discounts and perks across a wide range of products and services Additional Information Colliers is an inclusive employer, where differentperspectives, cultures, and backgrounds are celebrated. Colliers provides equal opportunity in all employment practices. We recruit and retain the best people to uphold our enterprising culture and lead our industry into the future. If you're interested in being part of anenterprising culture thatempowers youto do your best work, we look forward to receiving your application. When applying, please also provide a cover letter.

Company Description Colliers International is a leading commercial real estate services company, providing a full range of services to real estate occupiers, developers and investors on a local, national and international basis. Services include brokerage sales and leasing (landlord and tenant representation), real estate management, valuation, consulting, project management, project marketing and research. We provide our services across the core sectors (office, industrial, retail and hotel) as well as many specialised property types. The UK business is headquartered in London, with 1200 specialists throughout 16 offices across the UK and Ireland. Our Hotels Agency team is one of the UK's leading specialists in the sale and acquisition of hotels and related hospitality businesses with around 200 hotels for sale across the UK at any one time. Our people, experience and profile enable us to understand your property and business better than anyone else, allowing us to provide complete property services for both corporate and private clients. Job Description To ensure that work is conducted within Colliers Best Practice standards. To develop direct client relationships. To self-generate fee income and to work diligently to meet team and Business Group targets. To seek opportunities to develop new business including cross-selling and identification of new business. Qualifications Strong experience as a Hotel Business Agent within the UK market. Good market knowledge required. Must possess excellent interpersonal, written and verbal communication skills. Strong analytical and report writing skills. We welcome applicants from the Midlands. Additional Information At Colliers, we are committed to providing an inclusive and accessible recruitment process. In line with the Equality Act 2010, we will accommodate any suitable candidate requiring assistance to attend or conduct an interview. If you need any adjustments or support, please let us know when either scheduling your interview or in your application cover letter. We are dedicated to ensuring that everyone has an equal opportunity to succeed and are here to support you throughout the process.

Company Description Colliers is a leading commercial real estate services company, providing a full range of services to real estate customers, developers and investors on a local, national and international basis. Services include real estate management, brokerage sales and leasing (landlord and tenant representation), valuation, consulting, project management, project marketing and research. We provide our services across the core sectors (office, industrial, retail and hotel) as well as many specialised property types. The UK business is headquartered in London, with over 900 specialists throughout 16 offices across the UK and Ireland. The role of the Customer Experience (CX) manager at G1 is a dynamic and visionary role, working with the G1 property management transformation team, to create a vibrant, dynamic, delivering memorable moments - everyday. CX Manager will have the unique opportunity to build an exciting destination in the heart of Glasgow, with customer experience, community, amenities, and technology at its core. CX Manager will lead the onsite marketing initiatives by managing G1's social media handle, execute the digital screen content design, draft and deliver the engagement planner to ensure we achieve the highest occupiers satisfaction ratings. Job Description Create bespoke CX enhancement plans to drive positive outcomes and customer retention. Create, plan and execute community, occupier & social value engagement initiatives working closely with the Beyond leadership team. Launch & maintain property social media handles, create and maintain a social media content planner. Manage and administer the customer services portal and app to drive engagement and adoption by the estate community. Maintain and produce CX specified reports (pre and post execution data), illustrating operational statistics/data etc. Obtain and evaluate CX feedback from customers, guests and stakeholders, draft improvement action plans. Identify opportunities to enhance the customer experiences by being innovative and creative. Increase client, customer, guest and service partner loyalty and achieve highest satisfaction ratings. Mapping property customer journeys in order to identify CX enhancement opportunities. Deliver a warm hospitality-style welcome and a fond farewell to clients, customers, and guests, ensuring they receive a unique experience throughout their time at the property. Establish team spirit and collaboration. Lead by example and inspire wider onsite teams. Basics done better - Ensure the fundamentals of customer services are followed and delivery to the highest standards. Track, oversee and optimize all customer interactions to build strong relationships with all stakeholders. Follow Beyond: Front of House standard operating procedures and guidelines. Responding to telephone or email enquiries from internal or external clients in a professional manner, ensuring appropriate follow up on any actions as required. Ensure property guest management processes are strictly followed. Deal with complaints and offer prompt resolutions, escalate where necessary. Proactively design processes and preventive measures to eliminate any complaints and service delivery shortfalls. Ensure all front of house areas including the lounge are always immaculately presented. Data processing and management of databases, ensuring accurate and timely import of information. Actively participate and support all Beyond: Front of House initiatives to elevate customer experience delivery. Ensure temporary team members are trained as per Beyond: Front of House standards and maintain training records. Firmly abide by Beyond: Front of House dress code and personal presentation policy. Log any property faults/issues with the Facilities Management team. Carry out daily/weekly walk arounds to personally engage with the occupiers. Practice quality assurance inspections (internal & external). Ensure you perform your duties to the highest degree of dedication and commitment. Qualifications Expertise & Professional Development. You are the 'go to' person in your area of expertise/specialty for questions from your colleagues, clients and customers. You are solutions focused, advising colleagues and stakeholders with solutions not problems. Excellent knowledge of MS Office and social media platform management. You demonstrate a keen interest in new technology and adoption strategies. You have FOH/Events background in the hospitality sector. Commercial Awareness & Value Add. You are aware of the property's financial and business objectives. You actively look for best practice ways of working, encouraging CX team interactions with clients, customers, guests and stakeholders. You are confidently able to implement Beyond: Front of House department's onsite succession plan. You possess commercial awareness and awareness of latest customer experience market trends. You identify new initiatives for enhancing customer experiences. Innovative Thinking & Agility. You display creative and innovative thinking to deliver best in class CX. You will demonstrate a sense of urgency. Communication & Managing Expectations. You actively listen and interpret key information from and to clients, customers, colleagues and service partners. You manage and exceed expectations by prioritizing tasks. You can tailor your message to different stakeholders to ensure that the correct message is received. You will strive to anticipate needs and exceed expectations. You will communicate to provide required information as well as offer prompt resolutions. Additional Information Service Excellence. • You demonstrate and role model the key behaviours of service excellence. • You continually go above and beyond the expectation of your team and stakeholders. • You preempt the work required ensuring you are always delivering high levels of service. • Be flexible and open minded and positively adapt to any reasonable changes to your role (duties & responsibilities) proposed by your line manager and/or the Client. High Quality Work. • You continuously look to improve the quality of your work and ensure quality control. • You demonstrate excellent organizational and time management skills. Productivity & Efficiency. • You challenge where you see that time is wasted and tasks could be delivered more efficiently by focusing your energy on those tasks that are within your control. • Possess excellent oral and written communication skills. • Ability to produce detailed building management reports. Collaboration. • You have strong trusting relationships and promote a culture of information sharing and cross working relationships. • You will create a positive and collaborative working environment.

Company Description Colliers International is a leading commercial real estate services company, providing a full range of services to real estate occupiers, developers and investors on a local, national and international basis. Services include brokerage sales and leasing (landlord and tenant representation), real estate management, valuation, consulting, project management, project marketing and research. We provide our services across the core sectors (office, industrial, retail and hotel) as well as many specialised property types. The UK business is headquartered in London, with 1200 specialists throughout 16 offices across the UK and Ireland. Our Hotels Agency team is one of the UK's leading specialists in the sale and acquisition of hotels and related hospitality businesses with around 200 hotels for sale across the UK at any one time. Our people, experience and profile enable us to understand your property and business better than anyone else, allowing us to provide complete property services for both corporate and private clients. Job Description To ensure that work is conducted within Colliers Best Practice standards. To develop direct client relationships. To self-generate fee income and to work diligently to meet team and Business Group targets. To seek opportunities to develop new business including cross-selling and identification of new business. Qualifications Strong experience as a Hotel Business Agent within the UK market. Good market knowledge required. Must possess excellent interpersonal, written and verbal communication skills. Strong analytical and report writing skills. We welcome applicants located in London/South East of England. Additional Information At Colliers, we are committed to providing an inclusive and accessible recruitment process. In line with the Equality Act 2010, we will accommodate any suitable candidate requiring assistance to attend or conduct an interview. If you need any adjustments or support, please let us know when either scheduling your interview or in your application cover letter. We are dedicated to ensuring that everyone has an equal opportunity to succeed and are here to support you throughout the process.

Company Description Are you an experienced Valuation professional ready to step into a leadership role? Colliers is seeking a talented Associate Director to join our London Valuation & Advisory Services team. At Colliers, we are a leading commercial real estate services company, offering a full range of services to occupiers, developers, and investors across the globe. From valuation, brokerage, and leasing to project management and consulting, our services span the core sectors (office, industrial, retail, and hotel) and extend to many specialized property types. As an Associate Director within our Valuation & Advisory Services department, you will play a pivotal role in managing key client relationships, delivering high-quality valuations across a variety of asset classes, and contributing to the growth and success of the team. You will have the opportunity to work across residential, student accommodation, investment properties, private investors, Build to Rent and other specialized sectors, providing expert market insights and strategic advice to clients. Job Description Lead and manage the delivery of valuations for a range of property types, including residential, commercial, and specialized assets Oversee Loan Security, Institutional, and Corporate Valuations Build and maintain strong relationships with clients, including fund managers, banks, and institutional investors Lead client meetings, providing expert advice and tailored valuation strategies Contribute to business development efforts and help grow the firm's client base Ensure timely and accurate completion of valuations and reports, maintaining high standards of service Mentor and support junior members of the team to foster a collaborative and high-performing environment Qualifications MRICS Qualified with significant post-qualification experience Proven track record in delivering high-quality valuations across multiple property sectors Strong leadership and project management skills Ability to build and maintain strong client relationships Excellent communication and presentation skills Proficient in MS Office and relevant valuation software (knowledge of Argus Developer is desirable) In-depth understanding of the London and South East markets Additional Information Clear progression opportunities Exposure to high-profile projects Collaborative, entrepreneurial working culture Competitive salary and comprehensive benefits package Clear progression to Director level and beyond Opportunity to work on high-profile projects with leading clients As an Associate Director at Colliers, you'll be joining a global network of industry experts and have the chance to shape the future of the valuation and advisory services landscape. Our presence in over 60 countries worldwide offers unparalleled opportunities for professional growth and career development.