Company Description Colliers (NASDAQ, TSX: CIGI) is a leading global diversified professional services company, specializing in commercial real estate services, engineering consultancy and investment management. With operations in 70 countries, our 22,000 enterprising professionals provide exceptional service and expert advice to clients. For nearly 30 years, our experienced leadership - with substantial inside ownership - has consistently delivered approximately 20% compound annual investment returns for shareholders. With annual revenues exceeding $4.5 billion and $99 billion of assets under management, Colliers maximizes the potential of property, infrastructure and real assets to accelerate the success of our clients, investors and people. Role overview Location: Bangalore Qualification: B.E/B.Tech in Civil & Electrical/Mechanical Roles and responsibilities - MEP - INTERIOR FITOUT Review and analysis all MEP drawing materials, Schedules/programs of work, etc. Coordinating all electro-mechanical activities with the various teams on site. Review the shop drawings, construction details, product data, material samples, inspection plans, method statements, delivery schedules to confirm compliance with the requirements of the project. Reviewing submittals prior to the submission to the consultant. Ensure the civil obstruction have been cleared to the MEP contractors with MEP activities. Engage with authority at the beginning of the project to ensure that all temporary utilities (power and water) are provided on time and do the same with closing out of project to ensure the disconnection of utility services. Ensure the harmonies working relationship between the contractor and the consultants, understanding that open communication and team work are to be promoted and that an adversarial management style will be detrimental to the project. Coordinating between MEP and civil drawings at the site. Coordination and attending meeting with subcontractors, contractor & consultant, client, supplier. Materials / Work inspection to inspect with a consultant. Day to day monitoring work and planning entire work. Monitoring of work as per specification and standards. Identification of subcontractors and suppliers & collecting questions & close coordination with subcontractors. Rising IR, IIR of site MEP works for consultant approval or in case of any clarification required. Attending authority inspections as per the project schedule. Attending all testing & commissioning of MEP service. Role - C & I - 2 years to 12 years - Fit out experience Location: Bangalore Qualification: B.E/B.Tech in Civil-Arch Coordination with Architect and consultants for design development and site coordination. All stakeholder management and work progress monitoring onsite. Weekly and monthly meetings with client and all stakeholders. Delivering the projects as per clients agreed timelines. Quality control at all stages of the project. Checking the installations as per approved checklists. Attending the site walk for Handing over of project to the clients and rectifications of observed points. Role - EHS/Safety - 2+ years to 10 yrs Location: Bangalore Qualification: Diploma in Industrial safety/Fire & Safety Daily EHS audit and monthly safety performance report as per company standard practices Weekly EHS walk with Project Team & EHS meeting with Project management. Preparation of minutes of meeting as per EHS guideline & QST requirements for audit Ensure site Audit report External and IMS audit with Internal audit team. Conducting daily toolbox training and various EHS training like safety induction training, Reverse training, Job specific training, BBS training, First aid training, incident accident awareness training. Conduct periodic safety inspections on all site work locations to ensure safety procedures are in place. Preparation, implementation and submission HIRA and SOP as per the site activities. Perform and oversee the investigation of accidents, injuries, and unsafe working conditions including interfacing with workers compensation claims. Preparation, Implement and submitting of the waste management plan (solid waste, E-waste, Plastic waste, Biomedical waste, and Biodegradable waste and used oil) as per BOCW norms. Conducting emergency evacuation Mock drill and other specific mock drill (fall from height, structural collapse, scaffolding collapse, electrical shock, fire etc.) Identify hazards and compliance with coordination of all departments. Ensure the permit system for providing access to the any work carried out from contractors or vendors. Maintaining firefighting equipment and all types of signage's in the premises Organizing and Celebrate EHS events like (National Safety Day, Fire service day/week, Road Safety Day or week and Environmental day.) Role - Planning/Documentation/Coordinator - 2+ years Location: Bangalore Qualification: BE/B.Tech in civil/Arch Coordinating with a contractor for timely completion of Work as per the approved baseline schedule. Preparing Baseline schedule and Micro schedule for all work packages of project. Preparation of bar DPR, WPR, MPR, bar charts, delay reports, etc. Risk assessment and updating risk register. Monitoring the progress throughout the construction process & compare with the project baseline schedule. Coordinating with all Contractor's Project In-charge for finalizing site logistic plan for avoid any improper way material stacking. Timely alarming PMC Project Manager / Client Project Manager / Contractor Management / Client Management regarding the delays. Resource Scheduling / Allocation, Schedule Monitoring and schedule crushing to match the project end date. Coordinating with vendor for timely delivery of Material as per the project baseline.
Oct 01, 2025
Full time
Company Description Colliers (NASDAQ, TSX: CIGI) is a leading global diversified professional services company, specializing in commercial real estate services, engineering consultancy and investment management. With operations in 70 countries, our 22,000 enterprising professionals provide exceptional service and expert advice to clients. For nearly 30 years, our experienced leadership - with substantial inside ownership - has consistently delivered approximately 20% compound annual investment returns for shareholders. With annual revenues exceeding $4.5 billion and $99 billion of assets under management, Colliers maximizes the potential of property, infrastructure and real assets to accelerate the success of our clients, investors and people. Role overview Location: Bangalore Qualification: B.E/B.Tech in Civil & Electrical/Mechanical Roles and responsibilities - MEP - INTERIOR FITOUT Review and analysis all MEP drawing materials, Schedules/programs of work, etc. Coordinating all electro-mechanical activities with the various teams on site. Review the shop drawings, construction details, product data, material samples, inspection plans, method statements, delivery schedules to confirm compliance with the requirements of the project. Reviewing submittals prior to the submission to the consultant. Ensure the civil obstruction have been cleared to the MEP contractors with MEP activities. Engage with authority at the beginning of the project to ensure that all temporary utilities (power and water) are provided on time and do the same with closing out of project to ensure the disconnection of utility services. Ensure the harmonies working relationship between the contractor and the consultants, understanding that open communication and team work are to be promoted and that an adversarial management style will be detrimental to the project. Coordinating between MEP and civil drawings at the site. Coordination and attending meeting with subcontractors, contractor & consultant, client, supplier. Materials / Work inspection to inspect with a consultant. Day to day monitoring work and planning entire work. Monitoring of work as per specification and standards. Identification of subcontractors and suppliers & collecting questions & close coordination with subcontractors. Rising IR, IIR of site MEP works for consultant approval or in case of any clarification required. Attending authority inspections as per the project schedule. Attending all testing & commissioning of MEP service. Role - C & I - 2 years to 12 years - Fit out experience Location: Bangalore Qualification: B.E/B.Tech in Civil-Arch Coordination with Architect and consultants for design development and site coordination. All stakeholder management and work progress monitoring onsite. Weekly and monthly meetings with client and all stakeholders. Delivering the projects as per clients agreed timelines. Quality control at all stages of the project. Checking the installations as per approved checklists. Attending the site walk for Handing over of project to the clients and rectifications of observed points. Role - EHS/Safety - 2+ years to 10 yrs Location: Bangalore Qualification: Diploma in Industrial safety/Fire & Safety Daily EHS audit and monthly safety performance report as per company standard practices Weekly EHS walk with Project Team & EHS meeting with Project management. Preparation of minutes of meeting as per EHS guideline & QST requirements for audit Ensure site Audit report External and IMS audit with Internal audit team. Conducting daily toolbox training and various EHS training like safety induction training, Reverse training, Job specific training, BBS training, First aid training, incident accident awareness training. Conduct periodic safety inspections on all site work locations to ensure safety procedures are in place. Preparation, implementation and submission HIRA and SOP as per the site activities. Perform and oversee the investigation of accidents, injuries, and unsafe working conditions including interfacing with workers compensation claims. Preparation, Implement and submitting of the waste management plan (solid waste, E-waste, Plastic waste, Biomedical waste, and Biodegradable waste and used oil) as per BOCW norms. Conducting emergency evacuation Mock drill and other specific mock drill (fall from height, structural collapse, scaffolding collapse, electrical shock, fire etc.) Identify hazards and compliance with coordination of all departments. Ensure the permit system for providing access to the any work carried out from contractors or vendors. Maintaining firefighting equipment and all types of signage's in the premises Organizing and Celebrate EHS events like (National Safety Day, Fire service day/week, Road Safety Day or week and Environmental day.) Role - Planning/Documentation/Coordinator - 2+ years Location: Bangalore Qualification: BE/B.Tech in civil/Arch Coordinating with a contractor for timely completion of Work as per the approved baseline schedule. Preparing Baseline schedule and Micro schedule for all work packages of project. Preparation of bar DPR, WPR, MPR, bar charts, delay reports, etc. Risk assessment and updating risk register. Monitoring the progress throughout the construction process & compare with the project baseline schedule. Coordinating with all Contractor's Project In-charge for finalizing site logistic plan for avoid any improper way material stacking. Timely alarming PMC Project Manager / Client Project Manager / Contractor Management / Client Management regarding the delays. Resource Scheduling / Allocation, Schedule Monitoring and schedule crushing to match the project end date. Coordinating with vendor for timely delivery of Material as per the project baseline.
Overview Colliers (NASDAQ, TSX: CIGI) is a leading global diversified professional services company, specializing in commercial real estate services, engineering consultancy and investment management. With operations in 70 countries, our 22,000 enterprising professionals provide exceptional service and expert advice to clients. For nearly 30 years, our experienced leadership - with substantial inside ownership - has consistently delivered approximately 20% compound annual investment returns for shareholders. With annual revenues exceeding $4.5 billion and $99 billion of assets under management, Colliers maximizes the potential of property, infrastructure and real assets to accelerate the success of our clients, investors and people. Job Description We are seeking an experienced Business Development Manager to grow our Design & Build (D&B) project portfolio in North & East Region. The ideal candidate will have a strong understanding of the construction and architectural industries, with proven experience in identifying new business opportunities, building client relationships, and driving revenue growth in the Design & Build sector. Key Responsibilities Client Acquisition: Identify and pursue new business opportunities in target sectors (commercial, industrial, hospitality, etc.). Proactively generate leads through networking, industry events, referrals, and strategic collaborations with architects, consultants, developers, and contractors. Develop, implement effective sales strategies, and action plans to penetrate new markets and expand the client base. Client Relationship Management: Build, maintain, and strengthen long-lasting relationships with key clients, stakeholders, and industry influencers. Act as the primary point of contact for new business inquiries, understanding client needs, and providing tailored solutions. Ensure high levels of client satisfaction throughout the sales cycle and project execution to foster repeat business and referrals. Sales & Proposal Development: Coordinate with internal teams (design, estimation, project management) to prepare compelling proposals and presentations. Lead bid submissions and presentations for Design & Build projects. Negotiate contracts and close deals in line with company objectives. Market Research & Analysis: Continuously monitor market trends, competitor activities, and industry developments to identify new opportunities and inform business strategies. Provide insights and feedback to the management team on market dynamics and potential areas for growth. Collaboration & Coordination: Work closely with internal teams, including design, estimation, procurement, and project management, to ensure seamless project execution from initial concept to handover. Liaise between clients and the project team to ensure clear communication and understanding of project requirements and expectations. Reporting & Performance: Maintain accurate records of all sales activities, client interactions, and pipeline progress using software. Prepare regular reports on business development activities, sales performance, pipeline status, and potential risks to senior management. Excellent communication, presentation, and interpersonal skills, with the ability to articulate value propositions effectively to diverse audiences. Proven negotiation and closing skills. Ability to work independently, manage multiple priorities, and thrive in a fast-paced, target-driven environment. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and CRM software (e.g., Salesforce, HubSpot). Experience working with design consultants, contractors, and developers Qualifications Graduate / Post Graduate
Sep 30, 2025
Full time
Overview Colliers (NASDAQ, TSX: CIGI) is a leading global diversified professional services company, specializing in commercial real estate services, engineering consultancy and investment management. With operations in 70 countries, our 22,000 enterprising professionals provide exceptional service and expert advice to clients. For nearly 30 years, our experienced leadership - with substantial inside ownership - has consistently delivered approximately 20% compound annual investment returns for shareholders. With annual revenues exceeding $4.5 billion and $99 billion of assets under management, Colliers maximizes the potential of property, infrastructure and real assets to accelerate the success of our clients, investors and people. Job Description We are seeking an experienced Business Development Manager to grow our Design & Build (D&B) project portfolio in North & East Region. The ideal candidate will have a strong understanding of the construction and architectural industries, with proven experience in identifying new business opportunities, building client relationships, and driving revenue growth in the Design & Build sector. Key Responsibilities Client Acquisition: Identify and pursue new business opportunities in target sectors (commercial, industrial, hospitality, etc.). Proactively generate leads through networking, industry events, referrals, and strategic collaborations with architects, consultants, developers, and contractors. Develop, implement effective sales strategies, and action plans to penetrate new markets and expand the client base. Client Relationship Management: Build, maintain, and strengthen long-lasting relationships with key clients, stakeholders, and industry influencers. Act as the primary point of contact for new business inquiries, understanding client needs, and providing tailored solutions. Ensure high levels of client satisfaction throughout the sales cycle and project execution to foster repeat business and referrals. Sales & Proposal Development: Coordinate with internal teams (design, estimation, project management) to prepare compelling proposals and presentations. Lead bid submissions and presentations for Design & Build projects. Negotiate contracts and close deals in line with company objectives. Market Research & Analysis: Continuously monitor market trends, competitor activities, and industry developments to identify new opportunities and inform business strategies. Provide insights and feedback to the management team on market dynamics and potential areas for growth. Collaboration & Coordination: Work closely with internal teams, including design, estimation, procurement, and project management, to ensure seamless project execution from initial concept to handover. Liaise between clients and the project team to ensure clear communication and understanding of project requirements and expectations. Reporting & Performance: Maintain accurate records of all sales activities, client interactions, and pipeline progress using software. Prepare regular reports on business development activities, sales performance, pipeline status, and potential risks to senior management. Excellent communication, presentation, and interpersonal skills, with the ability to articulate value propositions effectively to diverse audiences. Proven negotiation and closing skills. Ability to work independently, manage multiple priorities, and thrive in a fast-paced, target-driven environment. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and CRM software (e.g., Salesforce, HubSpot). Experience working with design consultants, contractors, and developers Qualifications Graduate / Post Graduate
Company Description Colliers is a leading diversified professional services and investment management company. With operations in 70 countries, our 22,000 enterprising professionals work collaboratively to provide expert real estate and investment advice to clients. At Colliers, we do what's right and operate in ways that benefit our people, our clients, our communities, and the environment. Our people are our greatest assetand we empower their career growth and skill development. We support their health and wellbeing and foster an inclusive and diverse culture, celebrating what makes us unique and enabling high performance. Job Description Kickstart Your Career in PR & Communications Are you wanting to dive into the world of PR, marketing, and digital media? We're on the lookout for a bright, enthusiastic individual to join our friendly and supportive team as a PR & Communications Coordinator. This is your chance to gain hands-on experience across a wide range of areas including public relations, content creation, social media, digital marketing, design, and more. No specific experience? No problem! We're all about finding the right fit - someone who's eager to learn, full of ideas, and ready to grow. We'll provide the training and support you need to thrive. This is a part-time role (24 hours per week) and requires the individual to be on-site in our Auckland CBD office. What You'll Be Doing: Creating and posting content for our social media channels (LinkedIn, Facebook, Instagram) Supporting internal and external communications, including newsletters and announcements Helping with video content creation and event support Writing for our website and assisting with digital campaigns Learning the ropes of marketing tools and platforms Collaborating with a passionate team that loves what they do Qualifications What We're Looking For: A great communicator with strong writing skills A tertiary qualification in communications or related field. You may be a recent graduate or current student. A positive, can-do attitude and a willingness to learn Someone who's organised, detail-oriented, and enjoys working with others An interest in the property industry is a bonus - but not essential! Why Join Us? You'll be part of a close-knit team that values creativity, collaboration, and having fun while doing great work. This is a fantastic opportunity to build your skills, grow your confidence, and get a real taste of what a career in communications can look like. Be part ofNew Zealand's leading international commercial property brand Enjoy asupportive and social team culturewith regular events Access toColliers Academy- a 12-month development programme to accelerate your career Wellbeing initiatives, parental benefits, and additional leave options Discounts and perks across a wide range of products and services Additional Information Colliers is an inclusive employer, where differentperspectives, cultures, and backgrounds are celebrated. Colliers provides equal opportunity in all employment practices. We recruit and retain the best people to uphold our enterprising culture and lead our industry into the future. If you're interested in being part of anenterprising culture thatempowers youto do your best work, we look forward to receiving your application. When applying, please also provide a cover letter.
Jul 11, 2025
Full time
Company Description Colliers is a leading diversified professional services and investment management company. With operations in 70 countries, our 22,000 enterprising professionals work collaboratively to provide expert real estate and investment advice to clients. At Colliers, we do what's right and operate in ways that benefit our people, our clients, our communities, and the environment. Our people are our greatest assetand we empower their career growth and skill development. We support their health and wellbeing and foster an inclusive and diverse culture, celebrating what makes us unique and enabling high performance. Job Description Kickstart Your Career in PR & Communications Are you wanting to dive into the world of PR, marketing, and digital media? We're on the lookout for a bright, enthusiastic individual to join our friendly and supportive team as a PR & Communications Coordinator. This is your chance to gain hands-on experience across a wide range of areas including public relations, content creation, social media, digital marketing, design, and more. No specific experience? No problem! We're all about finding the right fit - someone who's eager to learn, full of ideas, and ready to grow. We'll provide the training and support you need to thrive. This is a part-time role (24 hours per week) and requires the individual to be on-site in our Auckland CBD office. What You'll Be Doing: Creating and posting content for our social media channels (LinkedIn, Facebook, Instagram) Supporting internal and external communications, including newsletters and announcements Helping with video content creation and event support Writing for our website and assisting with digital campaigns Learning the ropes of marketing tools and platforms Collaborating with a passionate team that loves what they do Qualifications What We're Looking For: A great communicator with strong writing skills A tertiary qualification in communications or related field. You may be a recent graduate or current student. A positive, can-do attitude and a willingness to learn Someone who's organised, detail-oriented, and enjoys working with others An interest in the property industry is a bonus - but not essential! Why Join Us? You'll be part of a close-knit team that values creativity, collaboration, and having fun while doing great work. This is a fantastic opportunity to build your skills, grow your confidence, and get a real taste of what a career in communications can look like. Be part ofNew Zealand's leading international commercial property brand Enjoy asupportive and social team culturewith regular events Access toColliers Academy- a 12-month development programme to accelerate your career Wellbeing initiatives, parental benefits, and additional leave options Discounts and perks across a wide range of products and services Additional Information Colliers is an inclusive employer, where differentperspectives, cultures, and backgrounds are celebrated. Colliers provides equal opportunity in all employment practices. We recruit and retain the best people to uphold our enterprising culture and lead our industry into the future. If you're interested in being part of anenterprising culture thatempowers youto do your best work, we look forward to receiving your application. When applying, please also provide a cover letter.
Colliers International Deutschland Holding GmbH
Birmingham, Staffordshire
Company Description Colliers International is a leading commercial real estate services company, providing a full range of services to real estate occupiers, developers and investors on a local, national and international basis. Services include brokerage sales and leasing (landlord and tenant representation), real estate management, valuation, consulting, project management, project marketing and research. We provide our services across the core sectors (office, industrial, retail and hotel) as well as many specialised property types. The UK business is headquartered in London, with 1200 specialists throughout 16 offices across the UK and Ireland. Our Hotels Agency team is one of the UK's leading specialists in the sale and acquisition of hotels and related hospitality businesses with around 200 hotels for sale across the UK at any one time. Our people, experience and profile enable us to understand your property and business better than anyone else, allowing us to provide complete property services for both corporate and private clients. Job Description To ensure that work is conducted within Colliers Best Practice standards. To develop direct client relationships. To self-generate fee income and to work diligently to meet team and Business Group targets. To seek opportunities to develop new business including cross-selling and identification of new business. Qualifications Strong experience as a Hotel Business Agent within the UK market. Good market knowledge required. Must possess excellent interpersonal, written and verbal communication skills. Strong analytical and report writing skills. We welcome applicants from the Midlands. Additional Information At Colliers, we are committed to providing an inclusive and accessible recruitment process. In line with the Equality Act 2010, we will accommodate any suitable candidate requiring assistance to attend or conduct an interview. If you need any adjustments or support, please let us know when either scheduling your interview or in your application cover letter. We are dedicated to ensuring that everyone has an equal opportunity to succeed and are here to support you throughout the process.
Feb 20, 2025
Full time
Company Description Colliers International is a leading commercial real estate services company, providing a full range of services to real estate occupiers, developers and investors on a local, national and international basis. Services include brokerage sales and leasing (landlord and tenant representation), real estate management, valuation, consulting, project management, project marketing and research. We provide our services across the core sectors (office, industrial, retail and hotel) as well as many specialised property types. The UK business is headquartered in London, with 1200 specialists throughout 16 offices across the UK and Ireland. Our Hotels Agency team is one of the UK's leading specialists in the sale and acquisition of hotels and related hospitality businesses with around 200 hotels for sale across the UK at any one time. Our people, experience and profile enable us to understand your property and business better than anyone else, allowing us to provide complete property services for both corporate and private clients. Job Description To ensure that work is conducted within Colliers Best Practice standards. To develop direct client relationships. To self-generate fee income and to work diligently to meet team and Business Group targets. To seek opportunities to develop new business including cross-selling and identification of new business. Qualifications Strong experience as a Hotel Business Agent within the UK market. Good market knowledge required. Must possess excellent interpersonal, written and verbal communication skills. Strong analytical and report writing skills. We welcome applicants from the Midlands. Additional Information At Colliers, we are committed to providing an inclusive and accessible recruitment process. In line with the Equality Act 2010, we will accommodate any suitable candidate requiring assistance to attend or conduct an interview. If you need any adjustments or support, please let us know when either scheduling your interview or in your application cover letter. We are dedicated to ensuring that everyone has an equal opportunity to succeed and are here to support you throughout the process.
Colliers International Deutschland Holding GmbH
Glasgow, Renfrewshire
Company Description Colliers is a leading commercial real estate services company, providing a full range of services to real estate customers, developers and investors on a local, national and international basis. Services include real estate management, brokerage sales and leasing (landlord and tenant representation), valuation, consulting, project management, project marketing and research. We provide our services across the core sectors (office, industrial, retail and hotel) as well as many specialised property types. The UK business is headquartered in London, with over 900 specialists throughout 16 offices across the UK and Ireland. The role of the Customer Experience (CX) manager at G1 is a dynamic and visionary role, working with the G1 property management transformation team, to create a vibrant, dynamic, delivering memorable moments - everyday. CX Manager will have the unique opportunity to build an exciting destination in the heart of Glasgow, with customer experience, community, amenities, and technology at its core. CX Manager will lead the onsite marketing initiatives by managing G1's social media handle, execute the digital screen content design, draft and deliver the engagement planner to ensure we achieve the highest occupiers satisfaction ratings. Job Description Create bespoke CX enhancement plans to drive positive outcomes and customer retention. Create, plan and execute community, occupier & social value engagement initiatives working closely with the Beyond leadership team. Launch & maintain property social media handles, create and maintain a social media content planner. Manage and administer the customer services portal and app to drive engagement and adoption by the estate community. Maintain and produce CX specified reports (pre and post execution data), illustrating operational statistics/data etc. Obtain and evaluate CX feedback from customers, guests and stakeholders, draft improvement action plans. Identify opportunities to enhance the customer experiences by being innovative and creative. Increase client, customer, guest and service partner loyalty and achieve highest satisfaction ratings. Mapping property customer journeys in order to identify CX enhancement opportunities. Deliver a warm hospitality-style welcome and a fond farewell to clients, customers, and guests, ensuring they receive a unique experience throughout their time at the property. Establish team spirit and collaboration. Lead by example and inspire wider onsite teams. Basics done better - Ensure the fundamentals of customer services are followed and delivery to the highest standards. Track, oversee and optimize all customer interactions to build strong relationships with all stakeholders. Follow Beyond: Front of House standard operating procedures and guidelines. Responding to telephone or email enquiries from internal or external clients in a professional manner, ensuring appropriate follow up on any actions as required. Ensure property guest management processes are strictly followed. Deal with complaints and offer prompt resolutions, escalate where necessary. Proactively design processes and preventive measures to eliminate any complaints and service delivery shortfalls. Ensure all front of house areas including the lounge are always immaculately presented. Data processing and management of databases, ensuring accurate and timely import of information. Actively participate and support all Beyond: Front of House initiatives to elevate customer experience delivery. Ensure temporary team members are trained as per Beyond: Front of House standards and maintain training records. Firmly abide by Beyond: Front of House dress code and personal presentation policy. Log any property faults/issues with the Facilities Management team. Carry out daily/weekly walk arounds to personally engage with the occupiers. Practice quality assurance inspections (internal & external). Ensure you perform your duties to the highest degree of dedication and commitment. Qualifications Expertise & Professional Development. You are the 'go to' person in your area of expertise/specialty for questions from your colleagues, clients and customers. You are solutions focused, advising colleagues and stakeholders with solutions not problems. Excellent knowledge of MS Office and social media platform management. You demonstrate a keen interest in new technology and adoption strategies. You have FOH/Events background in the hospitality sector. Commercial Awareness & Value Add. You are aware of the property's financial and business objectives. You actively look for best practice ways of working, encouraging CX team interactions with clients, customers, guests and stakeholders. You are confidently able to implement Beyond: Front of House department's onsite succession plan. You possess commercial awareness and awareness of latest customer experience market trends. You identify new initiatives for enhancing customer experiences. Innovative Thinking & Agility. You display creative and innovative thinking to deliver best in class CX. You will demonstrate a sense of urgency. Communication & Managing Expectations. You actively listen and interpret key information from and to clients, customers, colleagues and service partners. You manage and exceed expectations by prioritizing tasks. You can tailor your message to different stakeholders to ensure that the correct message is received. You will strive to anticipate needs and exceed expectations. You will communicate to provide required information as well as offer prompt resolutions. Additional Information Service Excellence. • You demonstrate and role model the key behaviours of service excellence. • You continually go above and beyond the expectation of your team and stakeholders. • You preempt the work required ensuring you are always delivering high levels of service. • Be flexible and open minded and positively adapt to any reasonable changes to your role (duties & responsibilities) proposed by your line manager and/or the Client. High Quality Work. • You continuously look to improve the quality of your work and ensure quality control. • You demonstrate excellent organizational and time management skills. Productivity & Efficiency. • You challenge where you see that time is wasted and tasks could be delivered more efficiently by focusing your energy on those tasks that are within your control. • Possess excellent oral and written communication skills. • Ability to produce detailed building management reports. Collaboration. • You have strong trusting relationships and promote a culture of information sharing and cross working relationships. • You will create a positive and collaborative working environment.
Feb 18, 2025
Full time
Company Description Colliers is a leading commercial real estate services company, providing a full range of services to real estate customers, developers and investors on a local, national and international basis. Services include real estate management, brokerage sales and leasing (landlord and tenant representation), valuation, consulting, project management, project marketing and research. We provide our services across the core sectors (office, industrial, retail and hotel) as well as many specialised property types. The UK business is headquartered in London, with over 900 specialists throughout 16 offices across the UK and Ireland. The role of the Customer Experience (CX) manager at G1 is a dynamic and visionary role, working with the G1 property management transformation team, to create a vibrant, dynamic, delivering memorable moments - everyday. CX Manager will have the unique opportunity to build an exciting destination in the heart of Glasgow, with customer experience, community, amenities, and technology at its core. CX Manager will lead the onsite marketing initiatives by managing G1's social media handle, execute the digital screen content design, draft and deliver the engagement planner to ensure we achieve the highest occupiers satisfaction ratings. Job Description Create bespoke CX enhancement plans to drive positive outcomes and customer retention. Create, plan and execute community, occupier & social value engagement initiatives working closely with the Beyond leadership team. Launch & maintain property social media handles, create and maintain a social media content planner. Manage and administer the customer services portal and app to drive engagement and adoption by the estate community. Maintain and produce CX specified reports (pre and post execution data), illustrating operational statistics/data etc. Obtain and evaluate CX feedback from customers, guests and stakeholders, draft improvement action plans. Identify opportunities to enhance the customer experiences by being innovative and creative. Increase client, customer, guest and service partner loyalty and achieve highest satisfaction ratings. Mapping property customer journeys in order to identify CX enhancement opportunities. Deliver a warm hospitality-style welcome and a fond farewell to clients, customers, and guests, ensuring they receive a unique experience throughout their time at the property. Establish team spirit and collaboration. Lead by example and inspire wider onsite teams. Basics done better - Ensure the fundamentals of customer services are followed and delivery to the highest standards. Track, oversee and optimize all customer interactions to build strong relationships with all stakeholders. Follow Beyond: Front of House standard operating procedures and guidelines. Responding to telephone or email enquiries from internal or external clients in a professional manner, ensuring appropriate follow up on any actions as required. Ensure property guest management processes are strictly followed. Deal with complaints and offer prompt resolutions, escalate where necessary. Proactively design processes and preventive measures to eliminate any complaints and service delivery shortfalls. Ensure all front of house areas including the lounge are always immaculately presented. Data processing and management of databases, ensuring accurate and timely import of information. Actively participate and support all Beyond: Front of House initiatives to elevate customer experience delivery. Ensure temporary team members are trained as per Beyond: Front of House standards and maintain training records. Firmly abide by Beyond: Front of House dress code and personal presentation policy. Log any property faults/issues with the Facilities Management team. Carry out daily/weekly walk arounds to personally engage with the occupiers. Practice quality assurance inspections (internal & external). Ensure you perform your duties to the highest degree of dedication and commitment. Qualifications Expertise & Professional Development. You are the 'go to' person in your area of expertise/specialty for questions from your colleagues, clients and customers. You are solutions focused, advising colleagues and stakeholders with solutions not problems. Excellent knowledge of MS Office and social media platform management. You demonstrate a keen interest in new technology and adoption strategies. You have FOH/Events background in the hospitality sector. Commercial Awareness & Value Add. You are aware of the property's financial and business objectives. You actively look for best practice ways of working, encouraging CX team interactions with clients, customers, guests and stakeholders. You are confidently able to implement Beyond: Front of House department's onsite succession plan. You possess commercial awareness and awareness of latest customer experience market trends. You identify new initiatives for enhancing customer experiences. Innovative Thinking & Agility. You display creative and innovative thinking to deliver best in class CX. You will demonstrate a sense of urgency. Communication & Managing Expectations. You actively listen and interpret key information from and to clients, customers, colleagues and service partners. You manage and exceed expectations by prioritizing tasks. You can tailor your message to different stakeholders to ensure that the correct message is received. You will strive to anticipate needs and exceed expectations. You will communicate to provide required information as well as offer prompt resolutions. Additional Information Service Excellence. • You demonstrate and role model the key behaviours of service excellence. • You continually go above and beyond the expectation of your team and stakeholders. • You preempt the work required ensuring you are always delivering high levels of service. • Be flexible and open minded and positively adapt to any reasonable changes to your role (duties & responsibilities) proposed by your line manager and/or the Client. High Quality Work. • You continuously look to improve the quality of your work and ensure quality control. • You demonstrate excellent organizational and time management skills. Productivity & Efficiency. • You challenge where you see that time is wasted and tasks could be delivered more efficiently by focusing your energy on those tasks that are within your control. • Possess excellent oral and written communication skills. • Ability to produce detailed building management reports. Collaboration. • You have strong trusting relationships and promote a culture of information sharing and cross working relationships. • You will create a positive and collaborative working environment.
Company Description Colliers International is a leading commercial real estate services company, providing a full range of services to real estate occupiers, developers and investors on a local, national and international basis. Services include brokerage sales and leasing (landlord and tenant representation), real estate management, valuation, consulting, project management, project marketing and research. We provide our services across the core sectors (office, industrial, retail and hotel) as well as many specialised property types. The UK business is headquartered in London, with 1200 specialists throughout 16 offices across the UK and Ireland. Our Hotels Agency team is one of the UK's leading specialists in the sale and acquisition of hotels and related hospitality businesses with around 200 hotels for sale across the UK at any one time. Our people, experience and profile enable us to understand your property and business better than anyone else, allowing us to provide complete property services for both corporate and private clients. Job Description To ensure that work is conducted within Colliers Best Practice standards. To develop direct client relationships. To self-generate fee income and to work diligently to meet team and Business Group targets. To seek opportunities to develop new business including cross-selling and identification of new business. Qualifications Strong experience as a Hotel Business Agent within the UK market. Good market knowledge required. Must possess excellent interpersonal, written and verbal communication skills. Strong analytical and report writing skills. We welcome applicants located in London/South East of England. Additional Information At Colliers, we are committed to providing an inclusive and accessible recruitment process. In line with the Equality Act 2010, we will accommodate any suitable candidate requiring assistance to attend or conduct an interview. If you need any adjustments or support, please let us know when either scheduling your interview or in your application cover letter. We are dedicated to ensuring that everyone has an equal opportunity to succeed and are here to support you throughout the process.
Feb 15, 2025
Full time
Company Description Colliers International is a leading commercial real estate services company, providing a full range of services to real estate occupiers, developers and investors on a local, national and international basis. Services include brokerage sales and leasing (landlord and tenant representation), real estate management, valuation, consulting, project management, project marketing and research. We provide our services across the core sectors (office, industrial, retail and hotel) as well as many specialised property types. The UK business is headquartered in London, with 1200 specialists throughout 16 offices across the UK and Ireland. Our Hotels Agency team is one of the UK's leading specialists in the sale and acquisition of hotels and related hospitality businesses with around 200 hotels for sale across the UK at any one time. Our people, experience and profile enable us to understand your property and business better than anyone else, allowing us to provide complete property services for both corporate and private clients. Job Description To ensure that work is conducted within Colliers Best Practice standards. To develop direct client relationships. To self-generate fee income and to work diligently to meet team and Business Group targets. To seek opportunities to develop new business including cross-selling and identification of new business. Qualifications Strong experience as a Hotel Business Agent within the UK market. Good market knowledge required. Must possess excellent interpersonal, written and verbal communication skills. Strong analytical and report writing skills. We welcome applicants located in London/South East of England. Additional Information At Colliers, we are committed to providing an inclusive and accessible recruitment process. In line with the Equality Act 2010, we will accommodate any suitable candidate requiring assistance to attend or conduct an interview. If you need any adjustments or support, please let us know when either scheduling your interview or in your application cover letter. We are dedicated to ensuring that everyone has an equal opportunity to succeed and are here to support you throughout the process.
Company Description Are you an experienced Valuation professional ready to step into a leadership role? Colliers is seeking a talented Associate Director to join our London Valuation & Advisory Services team. At Colliers, we are a leading commercial real estate services company, offering a full range of services to occupiers, developers, and investors across the globe. From valuation, brokerage, and leasing to project management and consulting, our services span the core sectors (office, industrial, retail, and hotel) and extend to many specialized property types. As an Associate Director within our Valuation & Advisory Services department, you will play a pivotal role in managing key client relationships, delivering high-quality valuations across a variety of asset classes, and contributing to the growth and success of the team. You will have the opportunity to work across residential, student accommodation, investment properties, private investors, Build to Rent and other specialized sectors, providing expert market insights and strategic advice to clients. Job Description Lead and manage the delivery of valuations for a range of property types, including residential, commercial, and specialized assets Oversee Loan Security, Institutional, and Corporate Valuations Build and maintain strong relationships with clients, including fund managers, banks, and institutional investors Lead client meetings, providing expert advice and tailored valuation strategies Contribute to business development efforts and help grow the firm's client base Ensure timely and accurate completion of valuations and reports, maintaining high standards of service Mentor and support junior members of the team to foster a collaborative and high-performing environment Qualifications MRICS Qualified with significant post-qualification experience Proven track record in delivering high-quality valuations across multiple property sectors Strong leadership and project management skills Ability to build and maintain strong client relationships Excellent communication and presentation skills Proficient in MS Office and relevant valuation software (knowledge of Argus Developer is desirable) In-depth understanding of the London and South East markets Additional Information Clear progression opportunities Exposure to high-profile projects Collaborative, entrepreneurial working culture Competitive salary and comprehensive benefits package Clear progression to Director level and beyond Opportunity to work on high-profile projects with leading clients As an Associate Director at Colliers, you'll be joining a global network of industry experts and have the chance to shape the future of the valuation and advisory services landscape. Our presence in over 60 countries worldwide offers unparalleled opportunities for professional growth and career development.
Feb 13, 2025
Full time
Company Description Are you an experienced Valuation professional ready to step into a leadership role? Colliers is seeking a talented Associate Director to join our London Valuation & Advisory Services team. At Colliers, we are a leading commercial real estate services company, offering a full range of services to occupiers, developers, and investors across the globe. From valuation, brokerage, and leasing to project management and consulting, our services span the core sectors (office, industrial, retail, and hotel) and extend to many specialized property types. As an Associate Director within our Valuation & Advisory Services department, you will play a pivotal role in managing key client relationships, delivering high-quality valuations across a variety of asset classes, and contributing to the growth and success of the team. You will have the opportunity to work across residential, student accommodation, investment properties, private investors, Build to Rent and other specialized sectors, providing expert market insights and strategic advice to clients. Job Description Lead and manage the delivery of valuations for a range of property types, including residential, commercial, and specialized assets Oversee Loan Security, Institutional, and Corporate Valuations Build and maintain strong relationships with clients, including fund managers, banks, and institutional investors Lead client meetings, providing expert advice and tailored valuation strategies Contribute to business development efforts and help grow the firm's client base Ensure timely and accurate completion of valuations and reports, maintaining high standards of service Mentor and support junior members of the team to foster a collaborative and high-performing environment Qualifications MRICS Qualified with significant post-qualification experience Proven track record in delivering high-quality valuations across multiple property sectors Strong leadership and project management skills Ability to build and maintain strong client relationships Excellent communication and presentation skills Proficient in MS Office and relevant valuation software (knowledge of Argus Developer is desirable) In-depth understanding of the London and South East markets Additional Information Clear progression opportunities Exposure to high-profile projects Collaborative, entrepreneurial working culture Competitive salary and comprehensive benefits package Clear progression to Director level and beyond Opportunity to work on high-profile projects with leading clients As an Associate Director at Colliers, you'll be joining a global network of industry experts and have the chance to shape the future of the valuation and advisory services landscape. Our presence in over 60 countries worldwide offers unparalleled opportunities for professional growth and career development.